Ann's Volcanic Rotorua Motel

New Zealand , Bay of Plenty-Rotorua
ROTORUA , Malfroy Road, 107
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75 reviews shown

8/10

Excellent

13 Oct 2018

Amanda

Comfortable Stay

Location was great, rooms were in need of some updated decor but still comfortable enough. Enjoyed having our own spa. Beds were comfortable. Great service from front of house staff. Felt it was a bit overpriced for the quality of the room but I guess the bonus of your own personal spa makes up for it.

6/10

Pleasant

24 Jul 2018

Verified traveler

Not as expected

Dirty sink, dirty lightshades, stains on carpet, stains on bedding. Beds feel about 10years too old and need replacing. Old sticky plaster out by the spa bath. Outside table looks like it's been picked up at a roadside collection. Caused a bit of smoke whilst cooking and smoke alarms don't work. Door handle feels like it's going to fall off. Nit the worst but wouldn't go back.

2/10

Poor

24 Jul 2018

Michele

Old and Shabby

I arrived late (it was dark), and before I even drove in, I thought it looked very old and tired. If the company hadn't prepaid, I would have gone elsewhere. The room was very old and mismatched. 2 x Bar stools, 1 red plastic and 1 with animal print covering (and a hole in it). Only 1 x stained coffee cup in the room and 4 different glasses, no matching plates, no matching cutlery. The words that came to mind were very tacky and old. The TV was so small, I couldn't watch it without my reading glasses on. The bathroom had mouldy windowsills, rusty shower pipes and not very pleasant at all. Although I had the heat pump on 30 degrees, I couldn't feel any heat coming out of it (it's so old it probably needs replacing). The curtains were faded and needed some TLC. All in all, not a very pleasant room.

10/10

Exceptional

02 Jul 2018

Verified traveler

Great place for a family. Nice little courtyard. Kids loved the spa pool. Very quiet at night.

10/10

Exceptional

23 May 2018

Verified traveler

Amazing,clean&convenient

Family

8/10

Excellent

09 Apr 2018

Steven

Manage to handle my late arrival with style

4/10

Poor

05 Mar 2018

Bruce

Dump!!!!!!!

The place was a dump. No service at all. Stayed 2 nights and fought fly's and bugs the whole time. Bed was very bad. No utensils or bowls. No I'd never stay there again

8/10

Excellent

03 Mar 2018

yvette

Nice private motel

Nicely tucked away from the busy main road. Staff very friendly not nosey parkers at all. Excellent private courtyard with relaxing spa.

6/10

Pleasant

23 Feb 2018

Rups

Good location. Needs updating as felt a bit old and tired.

6/10

Pleasant

13 Feb 2018

Theresa

Stay was good although court yard had weeds growing out of paths.no provisions for outdoor smoking which meant no ash trays or covered areas to stand out of rain

4/10

Poor

09 Feb 2018

Chris

Facility is tired, but staff were helpful

My stay was disappointing overall. The facility is looking pretty tired and the room was basic, though it was clean and tidy and the bed was reasonably comfortable. Internet was down while I was there (though I understand this was Vodafone's fault not the motel's) and the washing machine doesn't wash or rinse properly. The staff, however, were excellent - they gave me a discount and let me leave two days early with a refund despite a fully prepaid booking. They also posted some shorts to me that I left behind, which I very much appreciated.

10/10

Exceptional

30 Jan 2018

Walter

Cosey little Motel with everything you need.

Spent one night here and everything was just what we expected: Cosey, quiet and a nice atmosphere.

One thing to note: if you get a room with a spa, it needs filling up (which we didn’t expect) so plan ahead and fill it up an hour before you want to use it.

4/10

Poor

22 Jan 2018

Verified traveler

run down motel
considering the proce at 170 a night....

2/10

Poor

21 Jan 2018

Nice if your a prostitute

The \"executive suite\" did not live up to its billing, I think the photo of the room was taken many many years and possibly a owner or two ago.

My suggestion to the owner is ...sell...sell..sell. This way new clients will actually get a fair deal and a liveable place to stay.

The shower pole was coming off the wall and the drain was blocked...I had a quick look but the amount of other peoples hair in the drain scared me off a repair job. I don't think the people next door ( a lady of the night gauging by the foot traffic throughout the night) would have appreciated the water flowing from the wall by the shower coming through into their bathroom.

A quick spray around with air freshener before the punters turn up only lasts about a half an hour before the stench of mould and cigarette smoke returns.

It was pleasing to see that the used toilet paper that was wrapped around the toilet brush was not encrusted with the previous punters excrement...tho I didn't get too close to actually confirm this.

2/10

Poor

29 Dec 2017

Verified traveler

Not happy

Was a mix up with room so the kids shared a single and we were compensated for that which is fine. Room slept 3 but only have 2 of everything- towels cups plates etc. Mold in bathroom and generally unclean in bathroom.
Pretty disappointing
Was a cheap room so expect basic but this was just yuck.

2/10

Poor

21 Dec 2017

Ahsan

it was the worst experience of my life

It was worst experience of my life in a hotel

Partner

8/10

Excellent

10 Dec 2017

Nicola

Excellent stay

We had an excellent 2 night stay - we were not due to arrive until late in the evening and the manager had phoned us to let us know that reception would be closed, but they would leave the key under the door of our unit. Excellent service. Upon arrival we didn't have enough towels, and the single bed base was broken, but they fixed this the next morning and delivered more towels. Overall a great location near Rotorua High School (where we had a graduation function) and Room 1 & 1A was perfect for our family of 5. Particularly enjoyed the private outdoor courtyard out the back.

Family

2/10

Poor

03 Dec 2017

Verified traveler

They rang me the day before and asked me to cancel

They rang me the day before I was due to stay and asked me to cancel as they had not received my booking.
I was offered no help to find another room elsewhere and Rotorua was very busy that weekend.

I found the staff quite rude and very unhelpful.

10/10

Exceptional

08 Nov 2017

Swapnil Bhate

fantastic place for family

very nice location, close to city and gondola, owner of the property Ms Katrina gifted me bottle of wine for my birthday and their manager Winnie was very helpful throughput our stay. will visit again

Family

10/10

Exceptional

23 Sep 2017

tee

Spa with every room was a nice touch

My partner and I enjoyed our stay, we booked for 4 nights. We chose this room because of the private spa and how cheap it was. Eventhough there were a lot of bad reviews we settled for the spa and hoped for the best. The staff was very helpful, gave us a tour of the room first, explained everything and what Rotorua had to offer (activities) and made sure we felt comfortable. The spa was nice you fill it up like a bath tub and can adjust the temperature and if you want bubbles or not. The master bedroom is actually in the sitting room and the TV was closer to the back door, so not in reach for the wifi which sucked because we weren't able to use our chromecast. Plus the TV was on a really low table, higher table would have been nice to lie down to. Curtains were really dusty and dirty also shower had a little bit of mound on edges. Really tiny fridge so had to buy food daily and backyard could've been more better maintained with all the grass growing in different cracks of the concrete. All beds had electric blankets so that was a nice touch after being in the spa. 2min drive from everything, it was litterly in the middle of everything. You get your own private parking infront of the room and the area is very quiet. Out of 10 I'd give it an 8.5 we did very much enjoy our stay overall.

6/10

Pleasant

03 Jun 2017

louise

Dated and uncomfortable bed

Unfortunately the property is very dated and the bed exceptionally uncomfortable. That being said, very clean and tidy with extremely helpful staff. If you're looking for a cheap place to stay its fine, little bit out of the way if you don't have a car.

4/10

Poor

31 May 2017

Verified traveler

Not the same!

Stayed at Ann's about 8 years or so ago and loved it, was disappointed by new management not the same place, painting the walls does not make it new.
Fittings need up dating and some furniture broken, miss mash if kitchen utensils.
Service could be brushed up, no one at reception on checking out, dropped key in box.
Would take a lot to get me back.

4/10

Poor

24 May 2017

Theresa

A bit of a surprise :(

Booked in this hotel, great price but there was no one at reception, we had to call to find out where our key was even though it was only early evening. It was only 4 degrees but every window was open. Found a heater, there was some mould on the curtains. Overall the room was tidy. Our main concern was the cleaner who repeatedly knocked on our door before check out time - demanding to clean our room. We were trying to shower & get changed & despite calling out she tried to unlock the door while we were inside trying to put clothes on. That was a horrible experience

2/10

Poor

22 May 2017

Verified traveler

the whole rooms were very dirty mould in the bedroom dirty marks in the bathroom people were painting when we were out of the room we will not be coming back here

8/10

Excellent

10 May 2017

Norman

Fantastic gem in Rotorua at reasonable price

We have stayed at many motels in Rotorua, and this has to be near the top of the list. Impeccably clean, beautifully prepared (including towel art!) and fantastically friendly staff, Nothing fancy - this is not 5-star, but everything you need.

10/10

Exceptional

02 May 2017

Talia

Loved it

Absolutely loved the accomodation, the room was perfect for us and the kids. The private spa outside our courtyard was a bonus! A hidden gem :)

8/10

Excellent

01 May 2017

Verified traveler

Good experience, kind hotel staff. Recommended us some good places to go in rotorua. Good location, convenient to go spring pool and supermarket such as New World.

10/10

Exceptional

28 Apr 2017

Tegan

Nice, clean motel 5 minute drive from everything.

Staff really friendly, rooms nice, spacious and clean. Spa in each room really nice touch. Can drive everywhere in Rotorua pretty much 5 mins or walk 20-25 mins to the lake.

10/10

Exceptional

28 Apr 2017

Verified traveler

awesome spa pool..

awesome motel very friendly staff willing to help you out anytime..highly recommended

2/10

Poor

27 Apr 2017

Verified traveler

Would never stay again EVER!!! photos are not what this place looks like at all

4/10

Poor

23 Apr 2017

Verified traveler

The beds were very uncomfortable and the room was very cold and felt damp. There was a small fan heater that we put on, but not ideal for during the night. There were no face cloths supplied and would be nice to have shower caps as well.

8/10

Excellent

21 Apr 2017

Verified traveler

Nice, close to town

Was a pleasant stay they dont offer breakfast even though it says you can for extra on this website and they need to put reservation policies up for us to read eg payments

2/10

Poor

02 Apr 2017

Desley

Convenient to centre of Rotorura and attractions

Appalled on arrival that a large section of carpet outside bathroom very sodden.when reported to staff given 2 towels to mop up myself...no shower curtain, so this is reason water runs straight to carpet.bathroom door rotted along bottom from continually been wet.hot tap broken and hard to turn on as moved each time.

10/10

Exceptional

20 Mar 2017

Verified traveler

Central to everything

Great place to stay owner is very helpful rooms are quite large and very private . The courtyard is a nice touch and adds to the overall experience

6/10

Pleasant

10 Mar 2017

Bridget

basic facilities but comfortable and well priced. difficult to contact staff

6/10

Pleasant

04 Mar 2017

Verified traveler

Zero customer service. No greeting or welcome. Room smell really bad.

8/10

Excellent

26 Feb 2017

Shelley

Clean and adequate

Comfortable and affordable.....

Would stay there again

7/10

Easy check in

Onsite parking

10/10

Exceptional

21 Feb 2017

wendy

good motel not far from town and hospital

was there for birth of grandchild so was nice and close to hospital

8/10

Excellent

06 Feb 2017

Verified traveler

Thumbs up

The staff was nice,the room was beautiful and very clean, the position was convenient. and the parking was spacious.

2/10

Poor

23 Jan 2017

Jenny

Nothing like what was advertised

This place was dreadful!
It did not at all look like what was advertised.
The toilet and bathroom were appauling!
The hot tub outside was stained and dirty!
The power points were dangerous and did not all work. There were holes in walls and the curtains did not shut properly.
We did not stay there! So we lost the money that was paid for this place and then stayed somewhere else!

2/10

Poor

22 Jan 2017

Verified traveler

Terrible night

I have booked the hotel for 5 people (4 adults and 1 child) when we arrived at the room, we just found 1 double queen bed and 2 singles bed + 1 sofa-bed, however no blankets, and no pillow or anything else for the child. when we return to the reception to ask for the things, it had a message saying the person have left and would be back in 40 minutes. The problem is that we went out for dinner. Then my son ended up sleeping with me and my husband at the same bed. Terrible night and the the room wasn't clean as we expected.

8/10

Excellent

22 Jan 2017

Verified traveler

Cosy accommodation
Staff are very friendly
Room is clean.
Short distance to city central

4/10

Poor

20 Jan 2017

Verified traveler

Meet our needs,

The place could do with a tidy up, over grown hedges and plants with a little trimming and weeding the place would look a lot better. But otherwise the place meet our needs

8/10

Excellent

12 Jan 2017

Daryl

Nice family friendly and private hotel

My kids and I loved this hotel room especially the spa pool. It was perfect for a summer getaway and the staff were super helpful with fun family things to do for us during our stay

6/10

Pleasant

12 Jan 2017

Vivian

not bad

the sofa bed is broken and had to use folded beds which one of them is broken and just not comfortable. staff is supporting and kindly apologised. however, if you are driving long dostance and couldnt sleep well then that will turn out to be a disaster. overall not too bad

8/10

Excellent

02 Jan 2017

Xiaobo

Value for money

Family

6/10

Pleasant

22 Dec 2016

Verified traveler

For ahort stay only

Shower room is crap, never stay in 9A.
Badly needs a renovation.

6/10

Pleasant

02 Dec 2016

Verified traveler

The staff upgraded our room which was nice. However, the sofa was broken. On both evenings, there were suspicious characters loitering in the hotel premises which didnt make me feel safe. The room was not ready upon check in and the hotel staff did not provide the wifi password until the next day when I asked.

10/10

Exceptional

08 Jul 2016

Verified traveler

Private and cosy

We had originally booked online and when arriving at the venue, saw on the billboard you can have a private spa so we upgraded as we had planned on going to the polynesian pools, but the thought of the additional cost, closing time and not being able to have a wine in the spa detered us.
We were pleasantly surprised with the privacy of the spa area. We uploaded our stay on snap chat and lots of firends ask where we were. One of our friends have booked for a romantic, private stay here. Staff was very friendly also.

4/10

Poor

03 Jul 2016

Verified traveler

A disappointing start to our holiday

Stayed two nights and was very disappointed to find the room was not made up.

Partner

8/10

Excellent

05 Jun 2016

Verified traveler

Nice motel close to everything

Great room with outdoor spa and close to everything. The room was serviced and they done an amazing job

2/10

Poor

17 May 2016

jeff

Very bad hotel

We had very bad experience with this hotel, we reached at 8pm and it was so cold and our door and windows was wide open , so cold rooms. The beds was uncomfortable the cleaning was terrible I attached pics with this also. Very rude staff in morning even no greetings in morning they grabbed keys that's all. Don't recommend at all.

10/10

Exceptional

11 May 2016

Verified traveler

We really enjoyed our stay hotel manager was lovely the room was perfect for us. Although the heating wasn't the greatest at night and you could really hear the neighbours at night it was the perfect location and off the Main Street but still able to get to the shops easily and sight seeing :)

Family

2/10

Poor

03 May 2016

Verified traveler

Bathroom stunk, cleaning staff did not bring clean towels nor made the bed. Front desk hours were 8 to 10 and 3 to 6:30, not very suitable for people wanting to check out early or check in late. Some kitchen appliances were not working properly.

8/10

Excellent

02 May 2016

Verified traveler

The private courtyard with spa was great. The location was convenient to the local attractions and dining facilities.

6/10

Pleasant

30 Apr 2016

Verified traveler

Nice hotel w outdoor spa tub

A nice hotel close to all attractions. Could make a few minor improvements to increase comfort such as better pillows and more of them, and additional toilet paper in the bathroom.

8/10

Excellent

22 Mar 2016

azza

nice motel close to town.

good central location , plenty to see around here .very touristy place, hope you don't mind sulphur smell from guysers.

8/10

Excellent

14 Mar 2016

Verified traveler

Not far from the town

This was my third stay here. They have updated the furniture and bathroom since the last visit 2 years ago. It was clean and comfortable. There is a small patio out the back. The shower has a regular shower head and a rain shower head. I like that it is away from the main sulphur smelling area in Rotorua.

8/10

Excellent

09 Mar 2016

Surender S

Very much comfortable stay. Only thing lacking was that even being having a large bathroom, the shower area was very small, you will get bruises while bathing.

Partner

8/10

Excellent

28 Feb 2016

Verified traveler

Cheap and cheerful

Booked for early check in but still wasn't ready despite a confirmation email. Clean, quiet and adequate for our needs. Would stay there again

8/10

Excellent

22 Feb 2016

Verified traveler

Nice presented room, tidy and clean, feels comfort and welcome.

6/10

Pleasant

11 Feb 2016

Andrew

My stay

Stay was ok but felt a bit put off after reading folder in room outlining extra charges, maybe it needs consolidating and updating now,especially as its no smoking on premises,yet it says $5 for ash tray !!!!

6/10

Pleasant

25 Jan 2016

Verified traveler

Really dissatisfied with the very inconsistent Internet

10/10

Exceptional

03 Jan 2016

Verified traveler

Loved the jacuzzi

We loved our stay, especially the personal hot tub in the yard! The only hitch was that we couldn't figure out how to heat or cool the room. It felt really warm at night and we ended up opening the windows, but then while sleeping we could hear the people passing outside.

Partner

4/10

Poor

25 Nov 2015

Verified traveler

Disappointing WIFI, noisy neighbours, jetted tub.

The WIFI is so disappointing. Not only the WIFI signal was weak, and got cut off every now and then, but also I had to input password to log-in overtime the Wifi got cut-off.
Thin walls - it'd be hard to have a quite night without hearing your neighbours.

Jetted Tub was fun. it was a big bonus for the stay.

Partner

2/10

Poor

27 Oct 2015

Verified traveler

Tacky would not recommend

So disappointed with this accommodation that I refused to stay here and relocated to another hotel.

10/10

Exceptional

13 Oct 2015

Nataria

Family Weekend

We stayed at Anne's for a family weekend. We really loved our room especially the private spa, the rooms were comfortable and warm and it was perfect for 2 adults n 2 children. We got good information about things we could do in Rotorua, and discount vouchers were great. We look forward to going back for our next family weekend.

Family

4/10

Poor

13 Oct 2015

Jane

Not quite the romantic getaway

We booked here for the private courtyard spa pool, and the bedroom for the children. Nice place if you like lots of twee pictures of cats laminated and stuck to the wall. The room itself was a combination of very modern dining table, chairs and sofa, egyptian hieroglyphics, childlike stickers on the wall, frilly lampshades and above the bed some very tacky \"LOVE\" pictures. There were lots of notices telling you to clean up, not break anything, clean up (again) everywhere.
My hubbie and I thought the private outdoor spa pool would spice up the getaway, how sadly mistaken we were. Did we relax under the stars with a glass of wine, bubbling away our cares.....No we did not. We were right next to a busy road, the courtyard looked like it hadn't been weeded in years, and when we finally managed to fill the pool and switched it on ....really not sure what came out of the jets, so went to bed with a cocoa instead. The whole place had a slightly neglected feel to it, especially the abundance of weeds and grass in all the flowerbeds

6/10

Pleasant

11 Oct 2015

Lauren

Lovely Manager, Robbie

Robbie, the Manager was wonderful. She's very friendly and helpful.
The rooms are quite outdated and old fashioned but very clean.

Family

4/10

Poor

09 Oct 2015

Verified traveler

The worst Motel ever

I dont know how this motel got good ratings. There is a charge for everything.Firstly we were told on arrival that our credit card had already been charged as I intended to pay cash. The room was tiny with no kitchen or kitchenette. In NZ all motels have cooking facility. We have a specials need child and needed the facility to warm up food etc. Asked for an extra towel and were told it would cost $2. Were told to leave the room tidy at checkout or risk being charged $30. Hey what are your cleaners for??? Had to ask for at least a dust pan and brush to tidy up or were we expected to crawl on our hands and knees to clean the carpet WHICH IS NOT MY JOB. Be careful people I have stayed all over the world but this was THE WORST!!! I would not even give it a 1 star.

Family

8/10

Excellent

09 Sep 2015

Verified traveler

Fine accomodation

Comfortable, warm and clean. Good for families, would use again.

8/10

Excellent

23 Aug 2015

Jamie

Great room and experience

Great room with real comfy bed! Enjoyed the spa tub on the private patio however the jets didn't work - but that didn't detract from the overall positive experience. Nice and friendly host. Will stay again.

10/10

Exceptional

06 Aug 2015

Michael

Cute first motel experience

Let us check in early without us calling ahead and greeted by the lovely lady who owned the motel. Room was a decent size with attached bathroom, only let down was it had a fridge and kettle but no other kitchen implements (cutlery/cooker/glasses) except mugs. Shower was amazing (brand new complete bathroom) with included toiletries. Also very helpful with options of things to do & quick to offer discount codes if they were available (at least twice to us). Didn't see where the pool was but not why we booked there anyway so no loss to us (it was mid-winter after all).

Partner

6/10

Pleasant

20 Jul 2015

Verified traveler

Everything was fine. Staff very friendly and helpful.

8/10

Excellent

12 Jul 2015

Tans

Winter getaway

The staff at the hotel were really great, helpful and willing to go the extra mile. I would recommend this hotel to anyone looking for a quiet private and relaxing holiday.
The only thing wrong was that I paid extra to have a private spa and unfortunately the spa was broken. Would be nice if I perhaps got a refund of the difference between a room with no spa and the one I paid for. Other than that it was a really lovely stay.