Urban Lounge Sleepery

2/10

Poor

06 Jul 2026

Tayler

Our room was dirty snd because there wasn’t proper ventilation everything was wet.

8/10

Excellent

31 May 2026

Paul

Room well appointed and beds comfy. Room has thermal heater which heats the room so well and quickly. Balcony a bonus. Mess room had all you'd need. Kids loved pool.

Need a hook on bathroom door for toilet bags as bench space is limited. No kitchen cloth or face cloths either.

Central location can get very noisy. Walls & glazing are very thin - you can hear everything from outside, neighbours and those above. It seems some people live there: activity from top floor was constant at night until 1 or 2am. Not great for young children. A large, loose panel under the sink in the bathroom looked like a hazard for young children too.

Digital check in and digital room key are awesome. When we checked in (early) we were offered to reserve parking for $10 - we booked it. On arrival, there were no carparks available. The property says \"1st in 1st served\". I took this to mean if you book and are charged for a carpark, you will have a carpark. Noting this isn't the case! I notified this through check in feedback to the property manager but wasn't offered a refund.

The photos for this property show adults relaxing in a circular pool that appears to be a spa. This is misleading since there's a sign (not pictured) that says this is a children's pool and it's mildly heated but not warmer than the pool. Our room listing had both \"outdoor pool\" and \"private pool\" listed - no private pool. Also no minibar as listed.
For the price point, it's ok. But advertising could be more accurate

Friends_and_family Family

10/10

Exceptional

22 May 2026

Miriama

Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth

Friends

10/10

Exceptional

11 May 2026

Jenny

What a cute place to stay. The staff were great and even offered us a floor level room, which is great because they don't have an elevator. The room was smaller but came with a kitchen. The area is a little scary at night. Also if you hear a loud noise and the room shakes a little it's the helicopter going to the hospital across the street. Enjoyed our stay.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Claire

After hours check in did not work for us

Friends

10/10

Exceptional

24 Apr 2026

tula

Parking was easy and beds were comfortable

Partner

6/10

Pleasant

17 Apr 2026

JANE

The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower
This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up
We didn't use the pool or mess hall
At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well
Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features

Partner

8/10

Excellent

13 Apr 2026

YEAN LENG

The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.

Friends

10/10

Exceptional

11 Apr 2026

Charlotte

We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊

Family_with_children

10/10

Exceptional

10 Apr 2026

Liua

Yes looks like havent been to the kitchen

Family_with_children

10/10

Exceptional

26 Mar 2026

Peter

School trip from Whangārei. Service and facility perfect

Business

8/10

Excellent

24 Mar 2026

Darren

Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua

Partner

10/10

Exceptional

24 Mar 2026

Anita

Clean room. Interesting set up but clean large room. Very much appreciated.

Family

10/10

Exceptional

27 Feb 2026

Peter

Clean room, bed linen and towels.
Well equipped kitchen. Staff helpful and courteous.

Self

8/10

Excellent

02 Feb 2026

Claude-Andre

Nice location

Leisure Partner

2/10

Poor

01 Feb 2026

Shreya

No staff support at all. No elevator with 50 lb bags. Could not get them up. Rooms had no AC, I almost passed out. Felt like a furnace. I would like a refund.

Leisure Family

2/10

Poor

31 Jan 2026

Daniel

Room dirty, the bathroom was not worling properly, expensive for what it is. It should be 2 stars instead of 3 superior as them claim.

Leisure Partner

8/10

Excellent

06 Jan 2026

Robyn

Yes

Leisure Family

6/10

Pleasant

31 Dec 2025

Bradley

The door did not shut properly and had to be slammed closed to make it close. Which made our neighbours rather upset Shen we arrived after midnight from our night kayaking tour.

Leisure Family

10/10

Exceptional

15 Dec 2025

Alfie

Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!

Leisure Partner

10/10

Exceptional

01 Dec 2025

Lauren

The room was way bigger than I was expecting, and really clean and comfortable.
I loved having the balcony access but really pay attention to the sign they have on the wall in the room that warns you about the tiny flies that come in because that is no joke! The first night, I left the doors open a little longer than I probably should have and I was sleeping with flies for the rest of my stay! Very much my own fault though, so this is just a warning!
The pool was great, I only dipped my toes in on a very hot day but it was so nice to have it there.
Also really recommend the BBQ restaurant next door, and Kuirau Park across the road, especially for the free thermal foot spa!

Leisure Self

8/10

Excellent

20 Nov 2025

Ngawai

Yes, very good, would have been excellent with a elevator as my mother inlaw had be very cautious going up and down

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Triina

Clean and tidy

8/10

Excellent

26 Oct 2025

Neville

Friendly staff. Good parking. Close to town

Leisure Family

8/10

Excellent

23 Oct 2025

Jess

Convient for a quick stay

Leisure Family_with_children

4/10

Poor

27 Sep 2025

Ashton

Was loud being next to pub/ restaurant, no yea towels to dry dishes poor water pressure. Would not recommend staying there .

Leisure Family_with_children

8/10

Excellent

08 Jul 2025

Rita

Like swimming pool

8/10

Excellent

03 Jul 2025

Martin

Nice staff, but the guest don't know to speek quiet

Leisure Self

10/10

Exceptional

17 Jun 2025

Joshua

This property was a hit with my family. Fresh, mondern, funky.

Leisure Family_with_children

6/10

Pleasant

01 Jun 2025

Sarah

Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.

Leisure Family

10/10

Exceptional

25 May 2025

Janice

It was good value for money. The spa-warm swimming pool was excellent.

Leisure Self

10/10

Exceptional

19 May 2025

shane

The room was nice and tidy.

Business Self

10/10

Exceptional

19 May 2025

Yvan Romi

Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.

Leisure Partner

10/10

Exceptional

17 May 2025

Sharon

I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming.
My room was clean.
The bed was super comfortable
The shower ran a perfect temperature.
Prasaad couldn't do enough when I needed assistance.
To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊

Business_and_leisure Self

8/10

Excellent

26 Apr 2025

Rodrigo

The overall structure is very good. Clean and tidy room. The common kitchen could be more clean and well maintained.

10/10

Exceptional

07 Apr 2025

Natalie

Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Madeleine

Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!

Leisure Partner

10/10

Exceptional

18 Mar 2025

Garrett

Great for a quick stay. Wish I stayed longer

Leisure Self

2/10

Poor

09 Feb 2025

Nycki

What a joke, booking confirmation didn’t have required details to check in. Phone calls to get assistance were terminated repeatedly.
Rubbish in the room and a fridge that didn’t work, extremely disappointed

Leisure

8/10

Excellent

06 Feb 2025

Emma

Perfect location in the centre of town. We could walk to Eat Street and all the resturants within a few minutes. Beds were comfortable and staff very helpful. Keep in mind that there are no lifts, so if you end up on the top floors, you will be doing lots of stairs to get anywhere. Particularly annoying if you have large baggage or prams etc with you that you will need to carry up and down. We stayed on the first floor so it wasnt really an issue for us. They have a large communal kitchen on the first floor that you can use if your room doesnt have a kitchen, which was super handy. Overall, very happy with our stay and would stay there again. Very good value for money.

Leisure Family

6/10

Pleasant

28 Jan 2025

Tui

It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.

Partner

8/10

Excellent

24 Jan 2025

Kate

Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!

Leisure Self

8/10

Excellent

19 Jan 2025

Trong Anh

Generally is good

Leisure Family

10/10

Exceptional

19 Jan 2025

Natassia

The most friendly Prasad helped me with check in. This place is a gem. Clean linnen. Awesome vibe. Not one negative thing about this place.

Leisure Family

10/10

Exceptional

04 Jan 2025

Yuncheng

Friendly staff, well maintained property

Leisure Family_with_children

4/10

Poor

30 Nov 2024

Anjani

The manager is very helpfull, but the mattress need to replace, had sevior back pain.

6/10

Pleasant

21 Nov 2024

Francis

There were old dead flies in the room, which obviously hadnt been cleaned up properly. The room we were in was next to the pub and it was loud for my kids. I wouldnt recommend staying here on a saturday as its very loud from the Rotorua night life. The lady who greeted us was very kind and helpful.

Leisure Family

8/10

Excellent

12 Nov 2024

SAJILL

handy location

8/10

Excellent

02 Nov 2024

Gabrielle

Friendly and helpful. Pleasant stay

Leisure Partner

8/10

Excellent

12 Oct 2024

Rita

Clean and tidy

10/10

Exceptional

28 Sep 2024

Terry Henderson Margaret

Just loved it.

8/10

Excellent

23 Sep 2024

Ken

generalyl、satisfied

Business_and_leisure

10/10

Exceptional

26 Aug 2024

Ma. Hervejean Capayas

Excillent service friendly stuff, booked a room for 3 with child and staff upgrade us to two beds with own bath room and shower, swimming pool were nice and hot good. Awesome location it has a restaurant and bar next to the motel and walking distance to town. Thank you will deffinetly come back again with family and friends

Leisure Family_with_children

10/10

Exceptional

11 Aug 2024

Christy

Noise from outside traffic and a few people early hours very loud. I would suggest double glazing windows to shut out noise otherwise an awesome place to stay affordable and awesome location! Thanks heaps

Leisure Family_with_children

8/10

Excellent

05 Aug 2024

Katie

This was a friendly, no frills stay in town. Staff were very kind, room was small but clean and well maintained. Bathrooms were very small. Expect to pay extra for electric charging of vehicles ($20/night). Room key cards were a pain since it used a phone app/Bluetooth to work.

Leisure Partner

6/10

Pleasant

23 Jul 2024

Denise

The room itself was clean but small. The pool area was nice and the kitchen area was clean and well-stocked. But there are only stairs at this property. My mum had quite a hard time lifting her luggage up two flights of stairs with her dodgy knee. Also, the rooms were really warm even with the heating turned off and the windows were really condensated in the morning.

8/10

Excellent

23 Jul 2024

Caren

Had a great stay, thanks.

Leisure Family

10/10

Exceptional

20 Jul 2024

Retihia

Very reasonable price

6/10

Pleasant

16 Jul 2024

Verified traveler

Great location

Great customer service. Hot pool was lovely and the hours its open is fantastic. Hotel wanted us to use same towels for 2 days, need heated towel rack in rooms if this is the case. Hotelier said there are dryers to dry towels at our expense. I believe the hotel should be providing extra towels or drying money if they want us to use same towels for 2 days. Otherwise great location, friendly staff. Rooms a bit small but manageable.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

dan

Good layout for family, comfortable bed and friendly staff

Leisure Family

10/10

Exceptional

11 Jul 2024

Billy

Nice and clean warm Closs to the hospital for our appointment

6/10

Pleasant

03 Jul 2024

hayley

I didn't realize the room would be so small, or not have a kitchen. At night you can unfortunately hear a lot of movement and noise. Bar this, they keep things clean and staff were very polite.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2024

Jerome

Satisfied and happy

6/10

Pleasant

30 Jun 2024

Alison

Everything was lovely but the room was tight by the staira and with late night people coming up and then early leavers, we didnt get a lot of aleep.

10/10

Exceptional

24 Jun 2024

Mariana

Just got back from my trip. I had the best time. Service from staff and communication was amazing. The weather wasn’t so great on the weekend but it was good we were able to watch movies on chromecast. The amenities at the properties were excellent. I’m definitely staying here again and highly recommend.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Asenaca

Everything was perfect

8/10

Excellent

05 Jun 2024

Ken

Was in town

Leisure Family

10/10

Exceptional

10 May 2024

Stacy

Right next to free geothermal park. Great bbq restaurant next door. Very friendly and helpful desk staff. Spacious room with dual sink setup that's great for families.

Leisure Family

6/10

Pleasant

25 Apr 2024

Daniel

Clean room and comfortable beds. Very noisy intersection. Very convenient location. Parking is exceedingly tight for a hotel with limited spaces. It was very warm and there is no air conditioning in rooms.

Leisure Family

8/10

Excellent

19 Apr 2024

Marama

The room I was in G5 I could hear my neighbour snoring, using the bathroom, T. V and their room door, shared bathroom n toilet doors were also really loud when they opened and closed.

Business_and_leisure

6/10

Pleasant

27 Mar 2024

Stacey

Won’t stay again

Leisure Family_with_children

10/10

Exceptional

02 Mar 2024

marissa

Was exactly what I wanted. Enjoyed the fancy milk in the fridge. Hassle fee stay and nice bed.

2/10

Poor

15 Feb 2024

Aaron

Shared bathroom, no aircon, even no socket for the fan lol

Business_and_leisure

10/10

Exceptional

10 Feb 2024

Marco

A hidden gem of a boutique hotel right in the center of Rotorua. Staff is very helpful and kind, facilities are AMAZING and everything is super clean. Rooms are also very spacious, well decorated and with a nice balcony. I wish I hadn't stayed at other places (avoid Ibis Rotorua at all costs!) and instead book all of the nights here. Highly recommended even for long stays!

Leisure Family

10/10

Exceptional

25 Jan 2024

Anna

Close proximity to everything

Leisure Family