Tuscany Villas Rotorua

8/10

Excellent

14 Mar 2020

Verified traveler

Good location nice staff room was nice and clean
Great spa bath

Leisure Partner

8/10

Excellent

06 Mar 2020

Verified traveler

It was an ok place - the pool was definitely a disappointment just from the size and location - right beside the street - works well if you don’t want it used!
It didn’t tempt us!

Leisure Family

6/10

Pleasant

01 Mar 2020

Verified traveler

Tuscany was poor - no air conditioning therefore much outside noise due to having to leave the window open, saggy hide-a-bed, slow Internet. The owners transferred us to their sister property, Emerald Spa, and it had everything Tuscany did not.

Leisure Family

8/10

Excellent

21 Feb 2020

MARCUS

tay at Tuscany Villas

Comfortable stay although fan didn't work, which was promptly replaced. New fan made lots of noise but didn't move a lot of air Lots of hair on the floor in the bathroom, which was a bit off putting. Otherwise okay

Business

8/10

Excellent

16 Feb 2020

Verified traveler

Convenient location and fairly clean rooms. Lack of AC is a bit inconvenient during hot days.

Leisure Partner

8/10

Excellent

16 Feb 2020

Verified traveler

Staff were delightful, room was good, really enjoyed the spa bath. Only thing that bothered us slightly was no aircon in room, ceiling fan didnt really help much in the heat. Overall pretty clean although we did note a fair bit of mold under the rim of toilet. Good location an pretty quiet. We would be happy to return again.

Leisure Partner

6/10

Pleasant

29 Jan 2020

Verified traveler

Only thing tuscan is the heat!!

Wasnt the warmest welcome as they hadn't got my details printed off and once they had there were no niceties or info given about the place. Room was very hot and there was no air con. Ceiling Fan and free standing fan dud nothing but create noise and it was hard to sleep. If I opened the windows the loud TV from the room across from me (who had doors and windows open) was very annoying plus lots of flies came in and there was no fly spray. Great that there was sky TV but the TV kept turning off or losing signal. Had to turn the box and and off to get it back on. The room was large and had a good layout, but the kitchen wasn't equipped with a salad bowl or large glasses like most motels who advertise kitchenettes. Good proximity to 2 supermarkets if you are looking to self cater. The Gym room is a box and again no air con. Not really a gym, more a room with a treadmill an old bike and silly ab circle Pro. U Could only have 2 people max in there. Wouldn't say I'd stay again.

Business Self

10/10

Exceptional

27 Jan 2020

Verified traveler

beautiful quiet motel and across the road is urbano restaurant, the best food ive eaten ever

Leisure Partner

4/10

Poor

21 Jan 2020

Verified traveler

Bit tired and shabby. Staff seemed disinterested

Partner

10/10

Exceptional

10 Jan 2020

Verified traveler

It was very comfortable and walking distance to the City Centre.

Friends_and_family Partner

8/10

Excellent

08 Jan 2020

Verified traveler

Location clean and tidy good parking hgood beds and sheets

Friends_and_family Partner

4/10

Poor

05 Jan 2020

Verified traveler

The room seemed only half groomed if that. We didn't;t realise till late at night that the bed was missing sheets and pillowcases. There were no towels and the coffee was not stocked up from the last guests. On top of that the plunger still had the lasts persons coffee in but put back on the shelf - eeeew.

Leisure Family_with_children

8/10

Excellent

04 Jan 2020

Verified traveler

I appreciated having the small kitchen and separate room. We stayed over Christmas and this was important as there were limited restaurants open during that time.

Leisure Family

8/10

Excellent

04 Jan 2020

Bob

Everything is excellent except no air conditioner. There are celling fan and floor fan, take a little time to sleep.

Leisure Partner

4/10

Poor

02 Jan 2020

Verified traveler

The room was tired and needed maintenance. The bathroom had only one plug, cracks in the toilet cistern and holes that were filled in the wall werent finished. The extraction didnt work so the steam filled the room.
Beds werent made just tidied, dust in all the tables, no drawers for clothes and only 2 coat hangers in an open cupboard.
Condensation on the windows in the morning was really bad as no air conditioning.

Leisure Family

8/10

Excellent

20 Dec 2019

Verified traveler

Was comfy apart from a few things, being the spa did not work but still had a relaxing soak and the 2nd there was a lot of hair around the place (fridge, bathroom and on the sheets)...
Staff are very friendly...

Partner

8/10

Excellent

19 Dec 2019

Verified traveler

Good nice unit for the price. Staff friendly anf helpful

8/10

Excellent

12 Dec 2019

Gill

Touring NZ

We very much enjoyed our 2 night stay here in Hamilton. Good location for a walk into town. Comfortable bed, nice roomy bathroom and compact but useful kitchen. We walked to the
Hamilton Gardens along the river (3km) which was very pleasant and the gardens tranquil and a great spot for lunch over looking the lake. Caught the bus back to the central transport station.

Partner

6/10

Pleasant

24 Nov 2019

Verified traveler

The pictures of this property made it seem like it was not just a motel with zero land around it. It is a basic motel with nothing but a parking lot like many others in this area.

Leisure Partner

8/10

Excellent

22 Nov 2019

Verified traveler

Great firm beds and appointed well, however not to the standard of the Paihia waterfront apartments - Heritage Collection. The shower door leaked water all over the floor, very small kitchenette, Frig quite loud and vibrating during the night as in same room as bed.

Leisure Friends

8/10

Excellent

17 Nov 2019

Kate

A basic but thoroughly pleasant place to stay - great value and good location.

Leisure Partner

8/10

Excellent

14 Nov 2019

Verified traveler

It was great to have a spa bath located inside the unit.

Leisure Friends

10/10

Exceptional

09 Nov 2019

Verified traveler

Perfect for a night or two. cosy, easy access, everything you would need. The staff at reception were a pleasure to deal with (any where that gives you a couple of biscuits for a cup of tea upon arrival is a winner for me)

Leisure Partner

8/10

Excellent

02 Nov 2019

Verified traveler

Good location , reception was quick and easy check in

Leisure Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

Reception staff very friendly. Knowledge of local attractions.

Leisure

10/10

Exceptional

20 Oct 2019

Verified traveler

Lovely staff. Really helpful & informative.
Great location.

Leisure Partner

8/10

Excellent

17 Oct 2019

Verified traveler

Comfortable room, had everything we needed.
Thought the shower cubical could do with an update, looking worn and tired.

Leisure Partner

8/10

Excellent

02 Oct 2019

Verified traveler

Spa bath a welcomed feature of these spacious mini apartments

Leisure Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Excellent service, friendly hosts, clean, close to city centre. Our favorite motel.

Business_and_leisure Partner

10/10

Exceptional

18 Sep 2019

Verified traveler

A lovely motel with very friendly staff and in a great position. I had an enormous room with its own balcony and a GIANT spa in the bathroom. It felt very luxurious! Had a great night's sleep and the staff were incredibly friendly and helpful. I walked into town the next morning - about 2km, all flat, a lovely walk on a nice day.

Friends_and_family Family

10/10

Exceptional

14 Sep 2019

Verified traveler

Clean spacious room. Good parking. Close to town.
Don't like spa bath in bedroom.

Leisure Partner

10/10

Exceptional

08 Sep 2019

Verified traveler

Great place to stay clean, tidy and friendly....easy access.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Verified traveler

Great property-very clean and tidy. We enjoyed our stay

Friends_and_family Partner

6/10

Pleasant

10 Aug 2019

Verified traveler

Only central heater is in the hall
There is no extra heater in the room so not worth it to stay in very cold day.

Business Friends

8/10

Excellent

31 Jul 2019

Verified traveler

Great property for a temporary stay. Spa shuts itself.. apart from that everything was great.

Leisure

10/10

Exceptional

30 Jul 2019

Verified traveler

Very tidy and clean room. Good sized spa bath.
Friendly staff .

Leisure

8/10

Excellent

05 Jul 2019

Pita,

The property is well maintained are staff very friendly.

Friends_and_family Family

10/10

Exceptional

21 Jun 2019

Verified traveler

Fabulous check in experience good sized room. The property is a wee bit tired but is well maintained and as clean as you can get given fixtures etc have 15+ years of use. Well worth considering.

Business Self

10/10

Exceptional

08 Jun 2019

Verified traveler

The heater was slow to heat up the room.
There was a, a joining room. The door needs to hv a lock of some kind as who ever was next door was turning the handle!

Leisure Partner

10/10

Exceptional

03 Jun 2019

Verified traveler

Host was awesome, great value for money,
Good location

8/10

Excellent

01 Jun 2019

Verified traveler

Car parks could be numbered with unit numbers because having no numbers, it’s first arrives wins. We had to park adjoining motel car park.

Leisure Friends

10/10

Exceptional

26 May 2019

Verified traveler

Lovely clean room, super squishy pillows and the spa tub was perfect. Very happy

Leisure Partner

8/10

Excellent

25 May 2019

Lance

Spa and TV reception was excellent room very clean.

Leisure Self

10/10

Exceptional

12 May 2019

Verified traveler

Very comfortable, clean and quiet. Good location and parking facilities. Wpuld stay again.

Leisure Partner

10/10

Exceptional

10 May 2019

Verified traveler

Large, clean room and lovely staff. Cant fault it.

Leisure Partner

8/10

Excellent

05 May 2019

Verified traveler

Could not use the wifi the whole weekend we were there. Could also hear someone snoring from the next unit most of the night. Otherwise, enjoyed the spa and the bed was really comfortable. Only one bar of soap for both people for both handwashing and showers. Normally I’d take my own body wash but forgot.

Leisure Friends

8/10

Excellent

24 Apr 2019

Verified traveler

Place was in a great central location and room was very clean, the beds were very comfortable and clean

Leisure Family

10/10

Exceptional

11 Apr 2019

Verified traveler

Nice and clean - lovely big spa bathin the room, close to amenities and SCION

Business Self

8/10

Excellent

23 Mar 2019

Verified traveler

Being on Fenton Street made it easy to find. Also staff were very helpful

Leisure Friends

6/10

Pleasant

10 Mar 2019

Verified traveler

Functional

Service was great. I felt like the room was very basic and outdated. The bathroom smelled of damp as well. It was clean and had everything I needed but far from luxury.

6/10

Pleasant

21 Feb 2019

Anon

Tuscany is a beautiful rustic place. I enjoyed the spa pool in the room. However, during our stay in Rotorua it was summer time and temperatures reached around 30 degrees. The rooms felt a lot more heated than the weather outside. the fans in the room were weak. I had trouble sleeping because of it. Aircon is recommended as this will make the experience a lot more enjoyable. Staying at Tuscany would be a lot comfortable during the more colder seasons.

Leisure Partner

8/10

Excellent

21 Feb 2019

Verified traveler

Unit was clean and tiny. Reception staff very friendly. Older motel. Rotorua is in a geothermal zone in NZ so, unfotunately, smells like rotten eggs from the sulphur. No fault of the property!

Leisure Partner

4/10

Poor

17 Feb 2019

Disappointed

Toaster tripped the switchboard and power went off when no other appliances were being used. On a hot day the room was very hot. The though ceiling fan was not helping to cool the room down. For the price we paid I expected air conditioning. When we booked out there was no one in reception to take the key and talk about the toaster problem. We left the toaster with the key on the counter. The spa pool in the bathroom was very good.

Leisure Partner

6/10

Pleasant

15 Feb 2019

Verified traveler

The room was clean and neat. The only thing was it was very warm and the room had a small ceiling fan to cool the room. There was no air conditioning.

8/10

Excellent

15 Feb 2019

Verified traveler

Nice property in a good location. Nice and Central for local attractions of te puia, Polynesian spa and kuirau park. Pool was a bit small, but we didn't plan to use it. They let us park there before check in time which was great.

10/10

Exceptional

28 Jan 2019

Verified traveler

Good friendly staff. Comfortable rooms. Close to amenities

8/10

Excellent

12 Dec 2018

Verified traveler

Nice Motel, room had a very large Whirlpool which we didn't use.

10/10

Exceptional

02 Dec 2018

Teresa

Spa was lovely. Nice spacious room. Raining and we could park right outside.

8/10

Excellent

29 Nov 2018

David

A good place to stay in Rotorua - close to most attractions and a nice airy room which was well appointed, clean and comfortable. The staff were pleasant and the facilities were good.

8/10

Excellent

24 Nov 2018

Gail

Nice hotel a pleasure to stay
Close to the town
Good amendities

6/10

Pleasant

12 Nov 2018

Verified traveler

We have stayed here before and we were quite pleased, this time unfortunately the cleanliness was highly disappointing. Our bed was hard and uncomfortable also

8/10

Excellent

09 Nov 2018

Robyn

Didn’t really have much to do with the staff but the room was clean and had everything needed for a short stay. Bathroom was a bit dated and a new shower would enhance the experience but over all a good hotel for the price

8/10

Excellent

13 Oct 2018

MM

Good location

Friendly staff, nice and clean, big room with bath spa in the room. No lift, so if you stay at 2nd floor you need to carry your luggage up there

10/10

Exceptional

13 Oct 2018

Julie

Central and in walking distance to city.

Really quiet, great room, extremely clean. Close to everything, golf course, geysers, cafes, etc.

8/10

Excellent

11 Oct 2018

KevinF

The TV kept turning off but we managed to fix it. Ceiling fan was next to useless but apart form that pretty good.

10/10

Exceptional

27 Sep 2018

Christopher

Clean, tidy, comfortable, value for money complimented with very helpful friendly staff

4/10

Poor

09 Sep 2018

Verified traveler

You can here your neighbours use the spa, or have a domestic at 2.15am in the morning. No Air-conditioning in the room, if you are close to a stairway you get all the noise from guests arriving late.

10/10

Exceptional

27 Aug 2018

Verified traveler

Awesome stay

Right from the beginning the staff made us feel so welcome. The rooms are well appointed. Stove tops in the room we stayed in with large spa bath in the bathroom. Shower pressure was so good. Should mention we actually ended up staying at the emerald inn next door to Tuscany.

8/10

Excellent

18 Aug 2018

RoadTripping

Good sized room, comfy bed

Good sized room, we had the spa room, paid a little extra for this unfortunately didn’t get to use it as the jets don’t work after 10pm. Bed was great, tv was great, room was generally clean apart from our toilet which clearly hadn’t been cleaned. Could do with a heat pump in the room, it was very cold with just a heater that can't be left on overnight. Overall it was what you would expect for the price with a bonus bigger than usual bed and tv.

10/10

Exceptional

13 Aug 2018

Diana

Comfy hotel

We had a perfect stay at the hotel. The location is in the city centre, close to restaurants, cafes and shops. The rooms were big and comfortable. Large spa in the bathroom and sky TV. The stuff is helpful and friendly. Will definitely come and stay again there.

Family

6/10

Pleasant

12 Aug 2018

Trish

Worst sofa bed EVER!

The hotel itself wasn’t bad and the staff were helpful. We booked for three adults and were very disappointed to find one bed and a very uncomfortable pull out sofa. The sofa bed was so bad that we didn’t bother using it.

6/10

Pleasant

05 Aug 2018

Verified traveler

Tidy suite

Tidy room with kichenette, dining table and full sized spa bath in the bathroom. Great blockout curtains. There's a small heater in the room which keeps it toasty. Daily house keeping.

Room has two towels for showering and two towels for the spa bath.

Main downside was that the bathroom fan wasn't up to the job. Any baths or showers made the bathroom soaking. The fan could be on for hours and not dry it. Have alerted hotel staff to same - they said they would get it fixed.

Also. Shower pressure was great but will flood the bathroom floor. So don't leave your clothes on the floor.

8/10

Excellent

23 Jul 2018

Verified traveler

i nights stay

very clean and tidy, a little dated no heat pump / air Con just fans and a portable heater

8/10

Excellent

22 Jul 2018

Claire

Good location and clean room

Central location - close to the supermarket and walking distance to shops. Awesome, huge spa bath/pool in unit. Motel unit was clean and comfortable, although a little on the small side for 4 people in winter.

10/10

Exceptional

22 Jul 2018

Verified traveler

Very nice set up ! Spa bath in the bed room, very romantic. Come on fella's treat that lady in your life 😉

8/10

Excellent

19 Jul 2018

WestieSoprano

Good for a night

Clean and tidy. I had a small studio room which was great for a one night stay. Was hoping to get a bit of work done but the wifi was unreliable and kept on dropping out.

4/10

Poor

13 Jul 2018

Keller

Unfortunately we experienced a number of issues, so much so, that for the first time I am actually leaving a review. We booked a two bedroom with two King beds, the room we were given had two singles, so were given a different room, however, this room had the exact same set up. Instead of moving a second time we just moved the beds together. The rooms need some updates etc, bathroom doors showing major wear, stains on netting’s, no phone at all in room. As we left the room for dinner the door wouldn’t close/lock, their maintenance were onto it straightaway, we stayed until we knew we could leave our stuff there. That night the heater we used was having problems, making some major noises. Went to open the couch bed and it had no duvet, wasn’t made. Found a couple of sheets to use, had to use my own personal phone to call reception to get a duvet, they brought it over promptly, but I found that it was a single under sheet padding, not a duvet. I used it still as I pretty much was sick of complaining...I went and used the top bedspread of our king to make it work. I got up late at night to turn the heater off in the lounge where my six yr old school n slept...and found that the plug itself was extremely hot...the plug above it had some plastic stuck in it and presume it was faulty. A real fire hazard. Mentioned it to reception when we left and they said they would get an electrician onto it. Was really not happy with the stay especially when I paid $270 for the two bedroom.

8/10

Excellent

10 Jun 2018

Verified traveler

Rooms are large...Hot tub excellent though lacking in hot water during peak usage. Little lousy with soap replenishments..Overall, a comforting stay.

8/10

Excellent

28 May 2018

Verified traveler

Great place to stay in a handy central location.

The team are very welcoming when you arrive and our room had a great spa bath.

10/10

Exceptional

28 May 2018

Verified traveler

We enjoyed the lovely spa and the comfort of the room. The bed was nice and warm and comfortable. This stop over was a little exspensive but as it was a last minute booking we found it to be an excellent choice and would most likely book again. Many thanks

6/10

Pleasant

27 May 2018

Verified traveler

We paid a good price for the room, but I think because of this, we were given a very bad room, next to the staff laundry and there was a lot of noise from Saturday PM right through to before 7am on Sunday morning.

Overall - would stay again but would not accept staying in Room 1.

Partner

10/10

Exceptional

27 May 2018

Verified traveler

Quiet and Well appointed rooms

This is a very good hotel in a very handy location. The internet is fast and the rooms comfortable and in pristine condition.

10/10

Exceptional

26 May 2018

Hayley

Time out

Was a great place to take time out in. Spa was very relaxing, comfortable bed. I'll go back.

10/10

Exceptional

03 May 2018

dirk

Holiday

Great weekend good place to stay. Good room friendly people even if we did arrive late

8/10

Excellent

19 Apr 2018

Verified traveler

Great location

Good location. Great tidy room. Comfy bed. Lovely spacious spa bath

6/10

Pleasant

18 Apr 2018

Verified traveler

Older style motel on a main road.

The bathroom lacked a window so there was no opportunity to ventilate the room with a flow through breeze. The room faced the sun and it got very warm and smelly due to the sulphur thermal activity in the town. Beware of the owner's young children riding bikes and skate boards all around the carpark!

10/10

Exceptional

11 Apr 2018

Verified traveler

A great place for a breakaway

A great place to get away from Auckland and just relax. Lovely host, clean rooms and central to everything

Partner

8/10

Excellent

01 Apr 2018

bridget

Central Rotorua hotel

stayed 2 nights over Easter when whole of Rotorua busy

8/10

Excellent

19 Mar 2018

Jim

Basic motel room.

Tuscany Villas was a nice, clean, comfortable room.

10/10

Exceptional

10 Mar 2018

Verified traveler

Modern room. Comfortable and spacious. Great customer service. Re-booked for another weekend.

10/10

Exceptional

27 Feb 2018

Marlene

Spacious rooms

Lovely spacious room with huge spa. Very clean with easy parking. 2 minute drive into town.

Partner

10/10

Exceptional

24 Feb 2018

Cushla

Awesome service and Cleanest Rooms, Great Location

The cleanest room I have stayed in. Room was fantastic with everything we needed. Staff went way beyond expectations very friendly and helpful. Cleaners do an awesome job. Great location very short drive to the centre of town. Would stay again in a heartbeat.

Family

10/10

Exceptional

24 Feb 2018

James

Very good value for money.

Staff were very friendly and polite! Short notice booking received without hassle and the friendly staff gave my small family two options of rooms to choose from.

Thank you very much we really enjoyed our stay.

8/10

Excellent

18 Feb 2018

Jon

Nice hotel; WiFi is poor

Accessing room through a sliding glass door is a little odd, no privacy, but nice facilities and convenient to town.

8/10

Excellent

15 Feb 2018

s

Great room but Internet a let down

The room was super clean, excellent hot tub, shower, comfy bed and even plunger coffee and fresh milk..would of given 5/5 but the internet was shocking. Even after advising reception it was insanely slow. Very frustrating when I had to prepare for a meeting the next morning..Gave up after 2.5 hours of trying to send an email. Relaxing evening turned into a stressful late night.

8/10

Excellent

12 Feb 2018

Jean

Comfortable and clean

Our room was large enough not to feel cramped with a huge spa that unfortunately we didn’t have time to use.

6/10

Pleasant

01 Feb 2018

Verified traveler

It was too hot needed air con as the fans were blowing hot air. I was looking for the sheets for fold out couch to find them still on the mattress when i pulled it out and it had some stains on one so unsure if they were clean or left from the people before us. Everything else was fine.

8/10

Excellent

21 Jan 2018

Gareth

Great staff!

Very friendly staff who couldn’t do more to assist. Location is 15 minute stroll from the town or 5 minutes by car. Lots of local restaurants and easy access to wherever you want to go!

Rooms are in good condition and for a motel certainly well above average. Shower is slightly annoying for anyone over 5’10” - could do with being slightly higher!

That was the only issue of a two night stay at a very practical, comfortable motel.

10/10

Exceptional

16 Jan 2018

Verified traveler

Peaceful relaxing & so comfortable

Quick check in and wonderful room. Had auth a restful sleep because the bed was spook comfortable.

10/10

Exceptional

15 Jan 2018

Verified traveler

Comfortable, central motel, central location. A good choice for a one night stay.