Name: Golden Glow Motel Rotorua
Address: 253 Fenton Street, Rotorua, 3010, NZ

2/10

Poor

20 Jul 2019

Verified traveler

I have cancelled my reservation but unable to get my refund. will never book with Expedia again.. I have several emails to verify this concern but i dont receive any reply

8/10

Excellent

03 Apr 2019

Verified traveler

In-room private spa is the one attracting us.
But if you fill hot water into spa, you could not have shower, it seems hot water was limited supplied :(
Daily room service and bed setting service made us satisfied.
Very good location you could walk to everywhere!

Leisure Family_with_children

8/10

Excellent

08 Mar 2019

Michael

Comfortable stay walking distance to town

Welcomed to the hotel by the manager, who couldn’t do any more to help if needed.

The room was spacious and comfortable, although only used the spa on my last morning.

Lots of opportunities to walk to the town centre and Government Gardens from the hotel, whether for a beer, shop or food.

2 supermarkets nearby to help use the cooking facilities in room

8/10

Excellent

03 Feb 2019

Verified traveler

Well maintained

Well maintained and friendly staff. Enjoyed our stay

Partner

10/10

Exceptional

27 Jan 2019

Verified traveler

Awesome experience, host was very accommodating. Room size - perfect for a family of four (2 adults & 2 children).

4/10

Poor

13 Jan 2019

Verified traveler

On arrival the man in the office was abrupt and seemed to be in a big hurry to show us our room and wasn’t at all welcoming. The room’s windows and doors were shut so it wasn’t aired out and it was extremely hot inside with no aircon. There was a pedestal fan in a cupboard that he did find time to show us! We did arrive on a summers evening and it was a hot day.

Partner

8/10

Excellent

02 Jan 2019

Barbara

Great Value

Went to ROTORUA for a funeral on New Years Eve. Was lucky to find any accommodation. Golden Glow was quiet and good value.

Family

8/10

Excellent

11 Dec 2018

MINYING

Good

Friends

10/10

Exceptional

08 Dec 2018

Verified traveler

Enjoyed my stay there. Would go back again. Everything was perfect.

6/10

Pleasant

03 Sep 2018

Verified traveler

Quite close to the city centre, clean basic room

Prior to my arrival, I send two enquiries to Golden Glow Motel staff via Hotels.com, no reply from them. Upon arrival, a Chinese lady at Reception checked us in. She was hostile. Anyway, we were given key to Room 4, which was noisy as it is near the main road. The room was clean and quite spacious. Housekeeping cleans room on daily basis. For the price we paid, it was relatively ok.

Family

8/10

Excellent

26 Jul 2018

Verified traveler

Close to town centre. Third visit to this motel. Would stay here again.

8/10

Excellent

23 Jul 2018

Verified traveler

Motel was fairly old but in tidy and clean condition. Loved the spa pool in the unit

10/10

Exceptional

14 Jun 2018

Darianne

Beautiful motel

Motel was absolutely stunning! We checked in and the staff were so friendly and helpful. The room was perfect and it was clean. Cooking facilities were adequate and the utensils were clean. Every day after we left the room was cleaned - bed made, dishes cleaned and towels replaced. The overall experience was amazing and can not fault it. Definitely returning and referring family and friends there also.

Partner

8/10

Excellent

08 Apr 2018

Raj

nice handy location for all amenities, within CBD

had a good experience, motel is located @ handy location within the city. Good motel for the price paid. Recommended for everyone

10/10

Exceptional

03 Apr 2018

kamal

Everything is so nice , the room is very clean and staff is so nice

6/10

Pleasant

01 Feb 2018

HARRISON

Not great

Location was good, place was clean but everything was old and smelt old. Room was best of lot however could hear neighbors through wall. Service limited to office hours and never returned calls, checked out day early even though we were paid a day extra we forfeited. Hot water was luke warm. Recommend a back packers cheaper and better

10/10

Exceptional

22 Dec 2017

LB

Nice and cosy motel room with private hot tub

I arrived on a very hot summers day and managed to cool down considerably after 10 minutes in front of the fan. Room was nice and cosy with a private hot tub, very clean and tidy. Motel is close to a lot of amenities. I thoroughly enjoyed my stay and went back home relaxed and refreshed.

8/10

Excellent

22 Nov 2017

Glenn

Nice clean Hotel

Hotel was clean, staff friendly and location was convenient to activities. Owner has done a good job of upkeep in an older property.

8/10

Excellent

07 May 2017

Verified traveler

A bit dated, but overall we were happy with the room and facilities. It was great having a spa in the room, and the beds were comfortable.

6/10

Pleasant

05 Mar 2017

Dennis

Stay in Rotorua

Room met expectations, clean modern, good beds, no outside disturbance
Had to open door and kitchen window to get ventilation as room was hot.
Not told that we had to climb steep stairs to reach room, so unsuitable for elderly and infirm.
Also difficult to get into spa pool/shower unit, needed flexibility and agility, not common in elderly..
Receptionist helpful, friendly and even helped my wife with her luggage to get up the stairs

8/10

Excellent

23 Feb 2017

Nic

Great place to stay

Bed was comfortable. Room was clean neat and tidy. Loved the spa bath. Close to everything.

8/10

Excellent

07 Jan 2017

Rex

Very friendly staff, great location close to town

Overall it's quite nice for the price I paid, friendly staff, walking distance to town centre. All necessary facilities are provided.

6/10

Pleasant

03 Aug 2016

Verified traveler

Nice comfortable room. Friendly staff. Good low cost motel.

10/10

Exceptional

27 Jul 2016

Verified traveler

Excellent Hotel, Fab location, Brilliant Staff

From the moment we arrived we were in heaven. The in room hot tub was fabulous and extra hot. The kitchen was well equipped. The bed was very comfortable. Our host could not do enough for us. Nothing at all was too much trouble - from making dinner reservations, to booking cabs, umbrellas at the ready as it rained, everything was perfect. The location is also great as it is about 10 min's walk to the city itself. There is a supermarket across that road for all your needs to fill the kitchen. There is a restaurant about 2 min's walk towards the city and a fab takeaway 3 min's walk the other way. Every room has it's own thermal pool and there is a laundry on site. We will be back most certainly...

Partner

8/10

Excellent

17 Jul 2016

Jo

A1 for customer service and helpfulness.

Warm and friendly welcome and most helpful with local tourist attractions and knowledge of the area. Room was crisp and clean and maintained daily.

10/10

Exceptional

17 Jul 2016

Verified traveler

Ideal place for our night in Rotorua.We were just there for the night and this Motel ticked all the boxes.

6/10

Pleasant

08 Jun 2016

Angharad

Great value

We were able to check in early. The lady in reception was extremely helpful, even lending us an umbrella to use for our stay. The room had everything we needed for a night away, including tea and coffee making facilities with a carton of milk provided. The room is nothing special but it was perfect for us and for the price you can't go wrong.

Partner

6/10

Pleasant

04 May 2016

Verified traveler

Close to town

Really bad shower prusure and bad stairs going up to room

8/10

Excellent

24 Mar 2016

Bob

Nice for overnight stay

It was a good room, but too small for a lounge chair to sit on, had to use kitchen chair or bed to watch tv. Clean and tidy, but no desire to stay more than one night. Good spa bath, but no exhaust fan, had to climb along edges to open window, ledge was covered with black damp dust. But, overall, nice.

8/10

Excellent

14 Mar 2016

Jacqui

Spacious room, awesome spa bath and a comfy bed. Needs to be updated - a repaint would make a huge difference.

8/10

Excellent

06 Mar 2016

Soph

We'd be back in a heartbeat if back in Rotorua.

We were greeted very warmly when we arrived which was nice and information provided as we needed or wanted.
The location being within walking distance of the city was totally awesome!
This was our first overnight stay away with our 11month old baby, and we didn't encounter any issues, which made our stay lovely for our boy's first night away!

4/10

Poor

23 Feb 2016

Alan

Main street close to supermarket.

No airconditioning, noisy, poor wifi, no milk provided, no decent bench to make coffee etc. bed mattress not very comfortable, furniture old.
This motel is self rated and should be two and a half star.
Definitely over priced.

8/10

Excellent

15 Feb 2016

Verified traveler

Simple yet perfect

The room was perfect for our needs. Loved having a self filling spa pool. Staff friendly and rooms cleaned well daily.
Only downside was no air conditioning although the room had 2 fans.

6/10

Pleasant

23 Jan 2016

Verified traveler

Our room was tidy and well equipped with all the basics we needed, staff we're so lovely and friendly.

10/10

Exceptional

15 Jan 2016

LMC

Excellent motel: huge spa bath!

Lovely owners: very helpful and pleasant and proud of their motel. It's clean, comfortable and our room had a huge big spa tub that was quite wonderful at the end of a busy Rotorua day. A well-stocked kitchen made our meal planning easy.

8/10

Excellent

12 Jan 2016

Leanna

Our service was very friendly and accommodating however we weren't given an option to not have our room serviced while we were out for the day. I was also not happy that my credit card was charged for the room 2 days before we had arrived even though I had chosen the option to pay at the hotel.
Overall though, the hostess was lovely and our room was comfortable and clean, I would stay there again.

Partner

4/10

Poor

04 Jan 2016

Stainton

Very close to CBD and central to all activities

Cleanliness was very disappointing, spa was filthy and required the cleaner back to re clean.
Room was very hot and needed the window to stay open but had no security stays to stop them opening right out.
Parking layout was a mess, with most numbers faded so we struggled finding ours.

10/10

Exceptional

26 Oct 2015

Larrie

To take us for one night, over a long weekend, was

Quiet, clean & convenient to our function. Also handy to shopping centre and tourist attractions.

8/10

Excellent

05 Oct 2015

MrsFerg

Great location, clean rooms.

I stayed here for 2 nights with my husband and young son. The one bedroom unit is compact, but had everything we needed for our stay. Great location - walking distance to main shops/restaurants and a big supermarket just across the road. The private spa pool/bath was a definite bonus.

6/10

Pleasant

05 Aug 2015

Verified traveler

Was very relaxing really enjoyed the in room spa bath.

Partner

8/10

Excellent

02 Jun 2015

Jonathan

Close to Town

Nice place, far closer to town than most motels. We've stayed in a fair few (have family in Rotorua) decent standard, outdoor spas but area is enclosed so they're sheltered even on a cold night.

Partner

6/10

Pleasant

01 May 2015

Murray

Golden Glow Stay.

All that we needed, i.e had hot tub. Clean, close to town and reasonably priced

Partner

8/10

Excellent

16 Apr 2015

Verified traveler

Don't be too loud..

Was great except when being told by management we were too loud when up late talking with a friend outside in the sitting area of our unit. Only reason it was a problem was because they walked past. We were not loud we even asked a neighboring unit when they came out. Felt we were given a telling off to go to bed. Not a nice way to end our holiday considering how much I had paid for it. Other than that was fine.

10/10

Exceptional

01 Apr 2015

N M

CLEAN and lovely, friendly service :)

Excellent motel. CLEAN, wonderful, friendly service and the location on Fenton Street is superb.
Would definitely stay again.

Partner

2/10

Poor

23 Mar 2015

Verified traveler

Do not recommend

i wouldn't recommend any of my family or friends to stay for two nights in this motel.

The lady is very lovely although the men weren't as polite and showed appalling customer service. Wasn't treated very fairly at all.

Bed & spa was comfortable.

Partner

2/10

Poor

18 Mar 2015

Verified traveler

Bad experience

My partner & I stayed for two nights. We got there 45 minutes early only to have a man with glasses NOT welcome us with any interest whatsoever but to say fill out a form & come back at 2pm.

Yvonne was very welcoming, she explained everything we needed to know about the room. She was keen enough to explain all the activities my partner & I could do. She was very lovely.
Our first night I had left the toilet light on for abit of light as lamps were too bright. I woke up to thousands of bugs on the ceiling and in the toilet water. I couldn't go as the bugs were flying up and down inside the toilet, I called to the office and the man who answered just said 'they don't bite we clean the rooms anyway' - I found this was so rude as 1. So what if they don't bite? We did not pay that amount to have bugs in the toilet and 2. If he were a woman, he would not want to sit on a toilet full of bugs! I was disgusted!

Customer service from both men were very bad except for Yvonne which was kind. I didn't enjoy myself and I felt so uncomfortable leaving the room knowing if I see the men who own this motel they would just give no interest in greeting us.At the end, the man with the glasses saw me & held out his hand for the room key in which I thought he would've showed some consideration for our stay but nothing. This experience left us not wanting to come back.

Partner

6/10

Pleasant

05 Mar 2015

Juri

One night stay

Bed very bouncey so was hard to get a goods night rest and a few dead spiders around the sink. Positives the gentleman at desk did give out good info about the town n what see n do.

10/10

Exceptional

22 Feb 2015

John

\"Beware the hot tub..\"

We had a hot tub on arrival, early afternoon. \"Then slept for the next 3 hours\".. Be smart, soak in bliss much, much later in the day... The lady manager was great, personality plus.. The unit was very nice...

8/10

Excellent

05 Jan 2015

Denise

Facilities: Nice ; Value: Affordable; Service: Basic; Cleanliness: Pleasant;
Clean and tidy with daily servicing.

Family

6/10

Pleasant

24 Nov 2014

Bob

Facilities: Basic; Value: Could be better; Service: Below average; Cleanliness: Pleasant;
service could be a lot friendly

Partner