Name: Regent Of Rotorua Boutique Hotel
Address: 1191 Pukaki Street, Rotorua, NZ

10/10

Exceptional

11 Jul 2026

Francis

I stayed at the Regent Rotorua with my two sons during a family trip. The hotel was clean with useful an amenities, including a kitchenette, two queen beds, and a sofa. Best of all was location: adjacent alleyway with a dozen restaurants and shops, dozens of downtown food and shopping options, and Lake Rotorua well within walking distance. This centrally located hotel is very convenient and family friendly.

Family_with_children

10/10

Exceptional

04 Jul 2026

Leigh

We had a large, well appointed room with comfortable beds, a kitchenette area, and a great shower. The hotel is centrally located within easy walking distance of Eat Street and other restaurants. The staff is fantastic. I wish we had taken advantage of the indoor pool and the restaurant but we were still jet lagged. Highly recommend for anyone visiting Rotorua.

Partner

8/10

Excellent

22 Jun 2026

Emily

Had a lovely stay at this hotel. Spacious 2 bedroom apartment it was perfect for our girls weekend away. Location was very central. We didn’t dine ant the restaurant but we heard from some locals that it is very good. Eat street was nice & close. Only thing I would say is the pool was a bit cold for use in winter. Expected a thermal pool but it was luke warm.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Tryphena

Outdoor pool and mineral pool. Lovely furnishings - excellent location.

Partner

10/10

Exceptional

19 Apr 2026

Tony

Lovely accommodation. Friendly staff and wonderful restaurant.

Family_with_children

2/10

Poor

06 Apr 2026

Raya

I paid $350 USD for one night, and it feels more like a motel than a hotel. I stayed in room 18 on the second floor, and there’s no elevator, so you have to carry your heavy luggage up the stairs. The carpet feels dirty, and at 12:00 am there’s a lot of noise coming from the bar next door—we can’t sleep. When I called reception, I was told to be patient. If you’re looking for a good night’s sleep after a long day, I’d recommend staying somewhere else. I believe the hotel should clearly disclose the nighttime noise, as they are well aware of the issue and I’m clearly not the first guest to complain. The hotel blamed the noise on a holiday evening—but it seems like a constant issue rather than a one-time occurrence.

Family_with_children

8/10

Excellent

23 Feb 2026

Ken

well presented room

8/10

Excellent

20 Feb 2026

Chanice

The room was very clean and made to look nice.

Partner

10/10

Exceptional

19 Feb 2026

Mary Sue

Great fun

6/10

Pleasant

15 Feb 2026

Michael

This hotel is a bit run down. The mattress on my bed was a bit uncomfortable as it seemed to be lower on the sides than in the middle - probably too old. I also caught a cold as the air conditioning blew directly on me as I slept. And I had a problem opening the safe in my room one day and it took the manager of the hotel some time to finally open it.

On the positive side, the location is convenient to numerous restaurants. The pool is a nice amenity and if I was feeling better I would have spent more time by it with the other guests. And the staff was very pleasant.

Leisure Self

8/10

Excellent

21 Jan 2026

gurpreet

Compact room clean

Partner

8/10

Excellent

28 Dec 2025

Marlene

Room was okay. Staff was lovely.The rooms aren’t well ventilated and a bit stuffy especially for sleeping.
The location was convenient.

10/10

Exceptional

26 Dec 2025

Mike

Just wanted something clean and nice. Went to Silver Fern in Rotorua and it was awful, smelly, old and had a spider under the sheets. Desperately wanted a place nice and comfortable. This place was wonderful and right next to Eat Street. Loved it.

10/10

Exceptional

24 Dec 2025

Shailendra

Wonderful staff. Room was spacious and clean. Overall strongly recommended!

Leisure Family

10/10

Exceptional

13 Dec 2025

Phillip

The place was lovely

10/10

Exceptional

07 Dec 2025

Isabelle

The room was very confortable and super clean.
Mattress and pillows were very good quality.
Breakfast buffet with very few options

Leisure Partner

10/10

Exceptional

01 Dec 2025

Ron

Excellent in all respects. Great room and location. Staff was super friendly and helpful.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Andrew

Great location

Leisure Partner

10/10

Exceptional

04 Nov 2025

Tammy

The bed was super comfortable and the staff was very friendly and helpful.

Partner

10/10

Exceptional

30 Sep 2025

Melanie

Clean modern room, friendly staff

10/10

Exceptional

19 Sep 2025

Angelina

Excellent Hotel Central location

Excellent hotel , newly renovated 2bed 2bath is excellent , no kitchenette, microwave & kettle basics but not needed as 2min walk to Eat Street restaurants . Limited onsite parking.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Simon

Very friendly staff. Large comfortable room with everything we needed.

Leisure Friends

4/10

Poor

08 Aug 2025

Mark

Tired. Stains on carpet and in bathroom. Tried to charge for minibar items not consumed. Won’t return

8/10

Excellent

07 Aug 2025

Andrew

Surprisingly well appointed room.
We, and several other patrons had a problem checking in as our rooms were not ready for a number of hours. We were not given a reason for the delay.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Jennifer

Loved the beds

Leisure Family

6/10

Pleasant

17 Jul 2025

Shari

The rooms look tired. Stains on curtain and ants in the room . However, the room is spacious and beds are comfy.

Leisure Family

10/10

Exceptional

19 Jun 2025

Jackie

Really enjoyed our stay from the hot mineral pool to the clean fresh spacious room. Only issue was there was no parking off street but very close by was perfect.

Leisure Partner

8/10

Excellent

14 Jun 2025

Teresa

Very nice interior design. Bed is too soft. Receptionist are not very warm but still professional.

Partner

10/10

Exceptional

09 Jun 2025

Susan

Always a great place to stay, convenient for shopping and food choices. Staff helpful and customer focused. Love a swim in the heated outdoor pool too.

Leisure Partner

6/10

Pleasant

09 Jun 2025

LINDA

Was very quite!!

Leisure Family

10/10

Exceptional

29 May 2025

Brent

Great accommodation in central Rotorua. Very close to restaurants. Staff were all very friendly and helpful. Would not hesitate to stay again.

Leisure Family

6/10

Pleasant

24 May 2025

Shannon

Great hotel and location just do not get a room near the entry as late at night and early mornings you’ll be woken by guests in and out.

Leisure Partner

8/10

Excellent

17 May 2025

James

A nice hotel in a great location. Walking distance to plenty of dining and shopping options. Only complaints are that I had to carry my luggage up 2 flights of stairs and the heater barely kept the room warm enough at night.

Leisure Self

8/10

Excellent

12 May 2025

Grant

Nearly 5 stars & easy walk to Eat Street.

Very nice place to stay, the only let down for me was the bed very soft with a topper pad on top. Don’t mind soft but the rather nice sheets, very smooth but a certain level of stiffness just rumpled up so you are sleeping on ridges. Very handy to Eat Street if you are not impressed with the Hotel menu. Has a bar so you can arrive & relax but closes 9pm. Sort of place I might stay again as a bit unique.

Friends_and_family Family

8/10

Excellent

09 May 2025

Alejandro

Cozy Room; Nice place to recharge

Nice and comfortable, while also being a good hub for comfort as you travel around the area. It’s got heavy motel vibes which may sound like a turn off for some, but that’s generally the vibe of the whole town. Laid back and unconcerned.

Partner

8/10

Excellent

21 Apr 2025

Louise

BIRTHDAY adventure

FOR TWO ELDERLY PEOPLE WE MANAGED THE STAIRS TO ROOM 23.

Friends_and_family Friends

8/10

Excellent

17 Apr 2025

Brenda

Wish we had time to enjoy the spa and pool. Great location by eat street!

Leisure Partner

10/10

Exceptional

14 Apr 2025

Treva

Centrally located, a charming surprise

Leisure Friends

10/10

Exceptional

07 Apr 2025

Ian

Very nice

All very good, friendly & conveniently located

Partner

10/10

Exceptional

02 Apr 2025

Julie-ann

Great one night stay, super close to everything in walking distance, Eat St and lakefront. Will definitely return when next in Rotorua

Partner

8/10

Excellent

25 Mar 2025

Nicolle

Great location right next to Eat Street. Nice room. Large and comfortable.

Leisure

10/10

Exceptional

20 Mar 2025

Vicky

Room looked very worn and in need of refreshing.

10/10

Exceptional

08 Mar 2025

John

The staff at the front desk were outstanding!

Leisure Friends

10/10

Exceptional

04 Mar 2025

Susan

Mike is an amazing manager! He kindly attended to our every need! We really appreciated it!

Leisure Partner

8/10

Excellent

22 Feb 2025

Bruce

Room was very nice, including robesn heated towel bar, upscale shower. Property had hot mineral pool and heated pool.

Facility was in multiple buildings. It is near Eat Street with lots of restaurant options, but one open bar had loud music until midnight.

Leisure Partner

10/10

Exceptional

20 Feb 2025

Lorraine

Lovely stay in a great location

Very nice boutique hotel. Room was in a quiet area. It was part of an adjoining room and in the morning we could hear a bit of noise from the other room. Enjoyed our stay in very comfortable room with great kitchen facilities

Friends_and_family Friends

8/10

Excellent

13 Feb 2025

Christopher

Clean smart motel

Nice motel. Had to carry our bags up to the first floor balcony. Nice outside pool with sun loungers and towels. Well decorated and smart with lovely shower.

Partner

8/10

Excellent

04 Feb 2025

Ekua

Pretty, but there were stains on the white chairs and a very slow moving drain. Didn't do anything about the drain because I was only there for one night.
Very conveniently located to eat street. If they were to make sure the chairs were cleaned and fixed the draining, I would stay again, otherwise not.

8/10

Excellent

03 Feb 2025

Alan

A nice hotel close to restaurants bars and a good base for exploring Rotarua and its attractions.

Leisure

10/10

Exceptional

27 Jan 2025

Don

Nice gem of a place near the lake, shopping and eating options,

Leisure Partner

10/10

Exceptional

17 Jan 2025

Bill

Regents was in a good location. Easy walk to many dining facilities. Staff was very friendly and helpful.
Good value for cost even if a little higher than many competing properties.
Rooms were large and comfortable . We faced the pool and it was very quiet. Having a coffee maker vs instant coffee is an upgrade that should be implemented

Leisure Partner

10/10

Exceptional

14 Jan 2025

Dwane

Close to town, beautiful boutique accommodation, stayed many times, will stay again.

8/10

Excellent

03 Jan 2025

Surya

Good place to stay. Good dining options. One drawback is that there is no Lift. We had to carry all our luggage through Steps.

Leisure Family

10/10

Exceptional

24 Dec 2024

Geoffrey

A very lovely hotel with clean and comfortable rooms and a mini-split for easily controlled room temps. Very walkable to everything in town. On site amenities including the bar, restaurant, pool, etc. were a nice bonus. The Eat Streat area next door has everything you could want to drink or eat withing a few steps. One of our favorite hotels from our entire stay in New Zealand.

Leisure Family

10/10

Exceptional

12 Dec 2024

Deb

Is a unique property, very bling! Returned because we loved it. The lovely suite we had this time (no.36) was extremely noisy late into the night .... next door to bar with thumping music. Disappointing. Perhaps guests should be told in advance if they are given this room.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Mina

Beautiful and huge room. Great breakfast

Leisure Family_with_children

6/10

Pleasant

25 Nov 2024

Yew Seong

Rotorua is a small town whose main attractions is it geothermal sites. And staying at Regent is good for food option and nearby Kuirau Park.

Leisure Family

10/10

Exceptional

21 Nov 2024

Ashleigh

Great for our family stay. Fun having a warm pool and perfect location to walk to eat street and the lake. Parking is available but limited but street options too. Room was lovely and staff friendly. Would stay again.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2024

Danny

Comfortable hotel and appreciated the cleanliness and little features within our room. The hotel is close to highly rated restaurants, which made the stay very convenient.

Partner

6/10

Pleasant

14 Nov 2024

Caitlin

Not enough parking. And our shower grout was covered in mold.

Leisure Partner

8/10

Excellent

30 Oct 2024

nigel

It was a good stay

Leisure Partner

8/10

Excellent

25 Oct 2024

David

Loved it all except for the long stairwell to carry our luggage.

Leisure Partner

8/10

Excellent

23 Sep 2024

Sally

It was a good overnight stay and the degustation dinner was lovely, although staff very much went on auto pilot in their description of course, no real passion or knowledge shown but no complains on food, great chef.. Not great to have such a small car park for so many rooms, not happy to park on the road even if it is free. The room seems really lovely at 1st but actually it was a little tired - cracked tile around basin in bathroom, chips on furniture. I would have expected it to be top notch condition. Shower - OK but again not great, everywhere got soaking wet. Bed was lovely and room spacious with good robe

Leisure Partner

6/10

Pleasant

23 Sep 2024

Bridgett

Wasnt impressed when entering the room, you could see rubbish and hair on the carpet. The room needs to be thoroughly vacuum. Could see bit of rubbish under the bed side table and chairs. There was a small window that was missing a curtain so couldn't leave the drapes opened or people could have a partial view of inside the room.

Leisure Partner

8/10

Excellent

30 Aug 2024

Theresa

Great location, many dining options within 5mins walk from hotel. Lakeside broad walk is also within 5mins walk.

Leisure Family

10/10

Exceptional

29 Aug 2024

Laura

Had a very nice and comfortable stay here. The room was lovely. Walking distance to lots of restaurants.

10/10

Exceptional

22 Aug 2024

Son

Regent of Vegas

Always enjoyed staying and Regent of Rotorua rooms in the new wing are very nice
Staff always very friendly and helpful
Very central location, car parking can be limited best to get one early

Partner

10/10

Exceptional

17 Aug 2024

Kimmo

Parking is bit tight but otherwise a great place.

Leisure Partner

4/10

Poor

14 Aug 2024

Heleni

Some nice employees.
3 spiders webs ( and a big spider, I have photos and one video) above my bed and in bathroom.

10/10

Exceptional

01 Aug 2024

Johnathan

A really central stay which is quiet and comfortable, and handy to my gym. My go to when in town on business

Business

10/10

Exceptional

14 Jul 2024

Cherie

Excellent Accommodation and would recommend

Once checked in the receptionist walked me to my room and let me know how to access the pool, which was a lovely touch. The room was large and had sky tv. The only thing was it was abit noisy from the noise from the bars a few doors down but that was due to staying over the weekend and really shouldn't complain as the location was about a minute walk to eat street and all tourist spots.l

Partner

10/10

Exceptional

23 Jun 2024

virgilio

Fantastic location 50 ft from eat street and the main turist street in the quiet side of downtown. Great room (2 room suite) if you travel with family.

Leisure Family

10/10

Exceptional

22 Jun 2024

Jennifer

Top notch

Absolutely top notch! Could not fault anything. Perfect location, friendly staff. Would definitely stay again

Partner

10/10

Exceptional

17 Jun 2024

Mark

Helpful stay comfortable room

Leisure Partner

8/10

Excellent

07 Jun 2024

G

June 24

Excellent stay as always
Warm and helpful staff Heat pump in room playing up and moved to new room promptly
Superb food
See you next time !

Business

6/10

Pleasant

02 Jun 2024

Andrea

The Regent is really well located for an evening out in the many nearby restaurants. It still feels relatively new and well looked after. We have stayed before and really enjoyed it, however, this time there were a couple of disappointments. The mineral pool was advertised as being open from 9am so I had planned a dip before having to head away around 10.30am. When I noticed it was still closed at 9am I was told that it was only half full and not ready until 10am. Unfortunately, this did not leave me enough time to use it. Bit frustrating because it seemed like bad planning on a busy holiday weekend. Super important to manage guest expectations - and the mineral pool was definitely one of the draw cards for deciding to book this hotel. It seems that the importance of these features to guests has been overlooked. The other disappointment is the lack of parking now that their large dedicated parking space has been taken up by a new accommodation block. We had to park just outside on the street - not a major given parking was free over the weekend, but another unexpected. One final minor annoyance is the fact that the housekeeping station was next door to our room and in the morning the housekeepers had positioned their trolley outside our window and were chatting - a bit disruptive when trying to have a lie-in. Having said all of this, the hotel still has plenty of good points, including, comfy beds, good check-in and out experience, so would consider staying again.

Leisure Family

8/10

Excellent

16 May 2024

Arlene

The hotel is a uniquely decorated boutique hotel. It was about a 10 minute walk from the tourist info bldg. and a quick walk to the food alley and the waterfront promenade. We were allocated a very spacious suite on ground level in the bdlg. close to the hotel entrance. However, the room had its drawbacks. The TV is located too far from the beds for easy viewing ... we assume the designers assumed people would sit on the sofa to watch . Our room had a locked connecting door to an adjacent room . The door was beside our bathroom and in the area where there was a mini kitchen. However, we could hear the smallest of sounds through the door and we assume the guest on the other side could hear us too. Our room was located right beside the entrance to this wing. The door was left standing wide open and unsecured in the daytime, leaving us feel a little vulnerable as people could conceivably wander in from the street as it was not being watched from the front desk. At night, the door was closed and patrons needed to use their room key to access the entry. However, it was noisy for us hearing people enter and slam the entry door right beside us. Another drawback to our room was that the blinds needed to be kept closed at all times. We did have a patio right outside our sliding doors, but beyond that was the street where passerbys could look in. We did sit by the pool one morning. It was a lovely little setting.
We did eat breakfast off the menu in the restaurant .

Leisure Partner

4/10

Poor

15 May 2024

Paul

Room 19
Mattress had more bumps and lumps than the Himalayas - not easy to sleep on

Won't be back

Leisure Partner

10/10

Exceptional

14 May 2024

Kay

Exceptional - 11/10!

Our favourite accommodation in NZ. A beautiful hotel with just the best location. A minute’s walk to Eat Street and just a few more to the CBD and other attractions around town. We had a lovely room with a private courtyard, the bed and pillows were super comfy and it was all very clean. The bathroom was great - large shower with good water pressure and double vanity basins and mirrors. Wonderful smelling toiletries and they even provided toothbrushes. The weekend staff were very helpful and friendly. Cannot recommend highly enough.

Partner

10/10

Exceptional

06 May 2024

Lloyd

Great place

4/10

Poor

27 Apr 2024

Ruth

A Total Disappointment.

We booked this hotel after reading that it had a rating of 9.4, but we’re sooo disappointed. Nothing about this hotel warranted it’s description as luxury. We booked a 2 bdrm apartment but there was barely enough room for 2 in the sitting room. There were holes in the walls, lights didn’t work, the wood of bathroom sink was swollen from water. The ‘patio’ was two plastic chairs under the outdoor staircase, honestly I thought I was staying in a dingy student flat. The house keeper we met was super friendly, but front office staff gave no eye contact, didn’t asked if we enjoyed our stay and dismissed me with a ‘you’re good to go’. Whatever you do, don’t let them check you in to Room 9. It’s just not good enough.

Friends_and_family Family

8/10

Excellent

25 Apr 2024

Andre

No longer have much onsite parking but otherwise a lovely property.

10/10

Exceptional

25 Mar 2024

David

Best hotel of we have stayed in, in NewZealand

Two nights and it couldn't have been a better stop over. The hotel is very well presented with lovely rooms, swimming pool (warm) and mineral pool (hot) which you can reserve for your own use. Minutes walk to lots of places to eat but we had breakfast in both mornings as so good. The staff could not be better. When we spoke to any staff or asked for help/advice they went out of their way to be helpful. Only downside is parking but is not a show stopper as lots of free parking on the top road, a minutes walk away, is available if needed. Check-in and out was quick and smooth.

Partner

6/10

Pleasant

17 Mar 2024

Debra

Was expecting to love this place based on some of its previous reviews but just didn't. Room was hot and stuffy and you couldn't leave the windows open due to seasonal flies (this per hotel) and yet the ac was very poor. Restaurant was also a let down - with all their awards I was expecting something special but just wasn't.

Leisure Partner

10/10

Exceptional

15 Mar 2024

Supapat

Nice and modern walkable to stores and foods
Very centralized
Strongly recommended

Leisure Partner

10/10

Exceptional

11 Mar 2024

Meira

Quite, close to many restaurants

Leisure

10/10

Exceptional

25 Feb 2024

Jiyao

Beautiful hotel in beautiful town.

Regent of Rotorua is a very beautiful hotel located at Rotorua city center. Staff members were really friendly and helpful. The hotel room is very spacious, conformable and beautiful. We enjoyed the private swimming pool with mineral water and delicious breakfast at the hotel restaurant.

Partner

10/10

Exceptional

21 Feb 2024

Ronghai

Room is very spacious. Only complaint is the noise from nearby restaurants but it stops at midnight.

Leisure Family

8/10

Excellent

19 Feb 2024

Ashok

The property is in a good location with a lot of restaurants close by. The property is safe and staff is very helpful. Rooms are of decent size and very clean. The breakfast is decent. Wifi is a little temperamental.

Leisure Family

10/10

Exceptional

17 Feb 2024

Santhanam

Courteous, helpful and friendlt staff. Particularly Vivian was pleasant and eager to help people with a smile. Good value and outstanding location.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Gwenda

Very easy acccess to Eat Streat

Partner

10/10

Exceptional

16 Feb 2024

Sonata

Convenient location, attentive and helpful staff, clean. Reception/lobby and rooms give a sense of luxury. Overall, a pleasant experience.

Leisure Family_with_children

8/10

Excellent

15 Feb 2024

Robin

Good location

Leisure Partner

10/10

Exceptional

13 Feb 2024

Karen

I loved this place, very comfortable, big rooms, amazing pool, the best staff, super safe!

Leisure Self

10/10

Exceptional

09 Feb 2024

sheryl

Rooms are elegant and spacious, very comfortable bed, great amenities, staff are warm and helpful. Very good breakfast menu. Right next to Eat Street for convenient dining outside the hotel restaurant.

Leisure Family

8/10

Excellent

07 Feb 2024

KATHERINE

Staff friendly and helpful. Very walkable.

Leisure Friends

10/10

Exceptional

02 Feb 2024

Chris

Clean, cozy overall a great place. If you are driving parking is limited

Leisure Family

10/10

Exceptional

31 Jan 2024

curtis

Customer service was great! Clean and comfortable!

Leisure Family

10/10

Exceptional

30 Jan 2024

Hemant

Great location and updated hotel in Rotorua

Nicely updated hotel with comfortable rooms and a fantastic location near \"Eat Street\" where you can find any kind of cuisine you are in the mood for. There is plenty of parking on the premises and on the street since you will have a car to visit the geothermal sights in the area.

Friends_and_family Friends

10/10

Exceptional

27 Jan 2024

Demelza

Loved it

Self