Name: Arawa Park Hotel
Address: 272 Fenton Street, Rotorua, 3040, NZ

8/10

Excellent

20 Jul 2026

HeyJoung

Overall-not bad.
It was shame that the food served for breakfast was mostly from tins. Fresh salad and veggies would have been nice.

8/10

Excellent

18 Jul 2026

Melissa

Family room was great especially with having 3 kids 10 and under. Breakfast was convenient. Check in and check out was easy. Only negative thing was no pamphlets or info in room, was all online but wasn’t advised so didn’t realise on the first night that room service etc was all online

Family_with_children

6/10

Pleasant

11 Jul 2026

Joshua

Room was ok, a bit outdated and worn down, however room was clean and beds were comfortable.
There were dirty dishes and left over food and rubbish left outside rooms on the ground level when we arrived and were still there when we left the next day. The ground level access into the hotel was pretty untidy so not a very good first impression.
Overall we had higher expectations for the price we paid.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jaime

Very nice hotel.

Family_with_children

10/10

Exceptional

06 Jul 2026

Rochelle

Room attendents are very helpful staff are nice and the room is beautiful

Self

8/10

Excellent

02 Jul 2026

Lisa

Warm comfortable bed and pillows. Really comfortable room.

Self

4/10

Poor

28 Jun 2026

Shanna

Unfortunately our stay was very disappointing. The toom was not clean, there was a hole in the ceiling of the shower and with what appeared to be menstrual blood down the front of the toilet, old socks and rubbish under the bed, stains on the walls and it hadn't been vacuumed.
For the price we paid, this was honestly unacceptable and shocking. We won't be staying here again and hope they can improve their rooms.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Lisa

Very comfortable spacious room. Beds very comfortable. Great location for travellers flying into Rotorua.

Family

2/10

Poor

20 Jun 2026

Tauarai

Dirty shower, mould in places, light flickered on and off the whole time. Jets im the hot tub weren't working

Definitely not going back.

Partner

8/10

Excellent

14 Jun 2026

Milky

Very good

2/10

Poor

14 Jun 2026

Bobby

No pool or space

Family_with_children

6/10

Pleasant

05 Jun 2026

imran

Room was cheap but no toaster or microwave in the room. No kitchen facility and room was on 4th floor when only one elevator was working and there is no sound or display in elevator that you know which floor you stopped. Lot of guest keep come out on wrong floor because of this. I dont recommend if you are traveling with children.

Family_with_children

6/10

Pleasant

01 Jun 2026

Melanie

Drafty rooms, jet tubs don’t work. The rooms are in need of updating and tuning up. The breakfasts were nice. The sulfur smell from the geothermal features was overwhelming

Family

4/10

Poor

31 May 2026

Tarei

Our room looked tidy, until i got to the bathroom to have a shower. Alot of mould on the ceiling & mould & grime in the shower. It instantly made me feel ill. I asked for a room change. We were upgraded. The second room was a bit better, but there was mould on the bathroom ceiling & grime on the window panes. Not as much as the previous room, but it was still there. The kitchen bench hadnt been cleaned. There was sticky grime on that. There was no microwave, cutlery & plates. No dish liquid or cloth's to clean up after ourselves. It consisted of 2 wine glasses, 2 small glass tumblers, 2 cups & 2 teaspoons. I had to ring the motel restaurant to ask for plates & cutlery for our room, as we provided our own food. With the cost of the rooms, what are we paying for? A bed to sleep in? One positive, the bed was comfortable. The cleaning staff need to be retrained & their work checked. So disappointed. Will not be returning.

Partner

10/10

Exceptional

30 May 2026

Valerie

We had an awesome stay at Arawa Park Hotel during our weekend holiday in Rotorua. The room was clean and organized when we arrived. The staff was also helpful, especially when we requested for a cot for our little one. The breakfast was also delightful! Overall, we highly recommend the hotel and we would definitely be back if given the chance 😊

Family_with_children

10/10

Exceptional

19 May 2026

Ashley

Great food, very clean room, friendly staff

8/10

Excellent

09 May 2026

Lee

The rooms are big with a lot of space. They are needing a good clean as in mild in the shower. Handles on the kitchen bench were needing a scrub.

Friends

6/10

Pleasant

09 May 2026

Julia

We had a kitchen with no utensils at all..seems pointless! A dead beetle in our bathroom for the duration of stay even after cleaning! The staff were friendly and helpful.

Partner

4/10

Poor

02 May 2026

Jacqui

Property is very old, paint peeling off walls, no hot water, I hated it, someone was stuck in the lift this morning

Family

8/10

Excellent

01 May 2026

Christine

Dinner was delicious staff very friendly

Friends

8/10

Excellent

30 Apr 2026

Nadine

work out facilities marginal. Staff friendly. Buffet adequate but I wouldn't go there unless it was for convenience -which it definitely was on last day. Comfortable beds!

Family

2/10

Poor

06 Apr 2026

Sophia

Manky hotel needing a serious upgrade! Got ‘upgraded’ to a room that overlooked a pile of weeds instead of the race course. Shower was mouldy & the bath out on the veranda is very odd. Never trust the photos online.

Family

8/10

Excellent

06 Apr 2026

George

Breakfast very normal, no many choices.

10/10

Exceptional

03 Apr 2026

Jack C-H

Good

10/10

Exceptional

29 Mar 2026

DHANANJAY

We didn't go for breakfast....we couldn't find necessary equipments of kitchen like Microwave,Toaster etc.

4/10

Poor

27 Mar 2026

Nikko

Hotel is okay though it is not as good as what they (old name) used to.

Otherwise, keen to stay again due to location and the room with the balcony.

Partner

8/10

Excellent

25 Mar 2026

Erika

Rooms lovely and spacious but very dark inside the hotel/lobby area. Outside our windows the grass was super long.

Family_with_children

10/10

Exceptional

18 Mar 2026

Steven

Great place

Self

10/10

Exceptional

13 Mar 2026

susan

Our room was huge with 2 big beds and lots of room for our bags etc. The restaurant was very well priced and had a delicious range of meals. Desk staff were very polite.

Partner

6/10

Pleasant

09 Mar 2026

Sharon

Staff were good. Location was good.

Partner

6/10

Pleasant

07 Mar 2026

david

The unit we had on the ground floor was showing signs of being dated . The breakfast was excellent . The food was very good with a nice selection and the environment was neat and tidy and pleasant .

4/10

Poor

04 Mar 2026

Shayle

Bath had not been cleaned as there was someone's hair all through it and there was mould on the tiles around the shower. Needs a good clean and some money spent on upgrading the facilities.

Self

10/10

Exceptional

26 Feb 2026

Raymond

room great and staff were excellent

Family_with_children

4/10

Poor

23 Feb 2026

Stephen

Hotel in general was old and in disrepair. Water running into room. Upgrades needed.

Family_with_children

4/10

Poor

23 Feb 2026

Kolin

Cleanliness of room was poor.

Partner

6/10

Pleasant

21 Feb 2026

J

Two rooms had been booked. One wasn't ready until well after 3pm. I had given my credit card details as security and agreed, when asked by reception, that the cost of both rooms go on it. The first I knew there was a surcharge for that was when the payment showed up on my banking app! That should not happen! The staff were all very pleasant and I got an apology- but no refund of the charge. The rooms are
spacious and the beds comfortable, but the hotel really needs a refurb - particularly the bathrooms.

10/10

Exceptional

21 Feb 2026

Jithin

Great family room, lots of space

Family_with_children

10/10

Exceptional

21 Feb 2026

Robyn

Clean comfy beds good parking

6/10

Pleasant

20 Feb 2026

Noel

The room was somewhat rundown with marks on the wall, lights not working, torn curtains and scruffy furniture. However the room was spacious and the beds were comfortable.

Partner

6/10

Pleasant

16 Feb 2026

John

Needs an update, bathroom needed a deep clean, a bit old and tired
Location is fine easy drive into Rotarua, plenty of places to eat & drink

Leisure Partner

10/10

Exceptional

13 Feb 2026

Lynn

Yes

8/10

Excellent

08 Feb 2026

CRAIG

Room was good, breakfast buffet and staff great But sadly no wifi in room was annoying. Had to go and sit in corridor or lobby

Leisure Partner

8/10

Excellent

07 Feb 2026

Govind

Very clean staff good

Business Partner

8/10

Excellent

06 Feb 2026

Eileen

Close to all amenities, guy front of restaurant was great. Room was clean and quiet.
Only downer on checkout staff member wouldn't honor the voucher for not having room serviced. 1st day she said sign should be on door previous nite(put on door before going out in morning)and then 2day, staff member was new and didn't take pic

Leisure Self

10/10

Exceptional

04 Feb 2026

Jeremy

Clean room, loved that our room had 3 double/queen beds. Lots of room for our family of 5! Little kitchenette that we could prepare dinner but lots of restaurants around the area that we enjoyed. Also a balcony! Great room and they had a laundry room, no charge. Would stay here again.

6/10

Pleasant

28 Jan 2026

Gabriela

Staff were helpful and courteous, rooms were spacious, beds were clean and comfortable. Rooms could do with some updating and cleanliness could do with some improvement. The breakfast buffet was not too impressive and at times felt under staffed. The shower in our room was terrible it would go from hot to cold continuously.

Leisure Family

6/10

Pleasant

28 Jan 2026

Paul

The photographer that took the photos of making this hotel look great… However the reality doesn’t matchup.
The hotel is tired. Built probably in the 1970s or 80s, it would have been great but today it’s just behind the times.
The good thing is the room was large. The bathroom needs updating. The spa bath looks out of place …. But if you get this hotel at the right rate it then you will be happy as it is clean and tidy….

8/10

Excellent

26 Jan 2026

Jorge

Amenities a little bite old and lack of cleaness

Leisure Family

6/10

Pleasant

25 Jan 2026

Daniel

The property is in need of a refurbishment. The rooms feel sterile, uninviting with no warmth. It's missing an interior decorative touch.

Leisure Partner

6/10

Pleasant

24 Jan 2026

John

Staff good room only average

Leisure Partner

8/10

Excellent

22 Jan 2026

Alena

Service was great, staff were super friendly and helpful. Place was a bit rundown and kettle and cups weren’t totally clean but breakfast was great and it’s a great location

Leisure Family_with_children

8/10

Excellent

20 Jan 2026

Carlos

The room was clean and spacious, great for the kids.

Overall the hotel is a bit old but would go back again!

Leisure Family

10/10

Exceptional

16 Jan 2026

Kathleen

Perfect location, room very clean, nice towels, comfortable beds and efficient kitchen. Excellent breakfast.... enough choices for everyone. Staff warm and friendly. It was centrally located to all the attractions we wanted to see and experience.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Strelsa

Beds were really comfortable and the room was very clean and tidy.

Leisure Partner

8/10

Excellent

15 Jan 2026

Mary Rose

Clean and tidy

4/10

Poor

13 Jan 2026

Mable

Unfortunately the amenities inside the room weren’t adequate, but more importantly the room didn’t feel clean enough (my daughter and I had a flare up of dust mite allergies)

Leisure Family

4/10

Poor

12 Jan 2026

Kristine

The room was massive and the front desk staff were lovely. The reception area is inviting and easy parking.

That’s all the positives. The bathroom was mouldy and rotting and the whole hotel gives off a zombie apocalypse vibe. The aircon in the room didn’t work, and if you open the window you’re suffocated by the Sulfur smell. I feel sorry for the staff, it seems like they are understaffed and don’t have the time to attend to the rooms properly - e.g no soap in the bathroom and house keeping forgot to provide new towels which was discovered mid shower at 10pm. The person at the front desk wasn’t able to leave the desk to bring new towels for an hour.

6/10

Pleasant

11 Jan 2026

Arshdeep Singh

Room was ok but bathroom was in terrible condition. Bathroom tiles on the wall and floor were loose.

8/10

Excellent

09 Jan 2026

Karinna

Excellent location!

Leisure Friends

4/10

Poor

07 Jan 2026

Peren

The room was old, the bath wasn't clean, lights were not all working. Needs a tidy up

Leisure Family

8/10

Excellent

06 Jan 2026

Vishal

We have staff to help with the luggage, but the staff clearly said no and pointed me towards the trolley.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Natasha

The room was a bit sad. Cobwebs outside the windies. The whole hotel is a bit dilapidated and sad. We had a big spa bath in the room which only worked as a tub but my 11 yr old enjoyed it. The breakfast was ok but the coffee ma phone was broken . Close to hot spas though and lots of guests there

6/10

Pleasant

05 Jan 2026

Hamid

we didn't have breakfast. We arrived after 3 pm however our room wasn't ready until 4:15 pm. The duty manager Raghav Chopra was not helpful and very low customer service. He asked us to wait for 15 to 20 miniutes however he never came back to us!!!!???? Hotel is very clean and easy access to shopping centre.

Leisure Family

10/10

Exceptional

04 Jan 2026

Ravi

We had a pleasant stay at Arawa park. The staff were very welcoming and helped with familiarizing us with the town's attractions. The breakfast buffet was a good spread and offered good options for vegetarians.

Leisure Family

8/10

Excellent

04 Jan 2026

Meafou

Nice and quiet

Leisure Family

2/10

Poor

04 Jan 2026

Susan

The condition of the room was appalling.

Leisure Partner

4/10

Poor

04 Jan 2026

Taylah

Staff were very friendly and kind. The room itself was underwhelming, we were placed in a room where the massive bin was directly outside the balcony, the bin was full with rubbish and constant birds coming and going due to the rubbish. We also had health & safety concerns as we had a 4 month old baby with us that we refused to take into the mould infested bathroom in our room. I am very unhappy with the room itself and the atmosphere of the corridors.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Aurabind

Good location with downtown area within 5 minute drive. Other sites such as the geothermal sites and gondola/luge/zorb are within about 15 minute drive. The room was spacious. A couch would have fit easily and would have been helpful. The hotel is dated and could use some deep cleaning and upgrading. But overall it was convenient with the kids. The front staff were helpful .

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Tamara

Was really nice breakfast buffet was great!

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Chris

The room is very clean but the jacuzzi wasnt working

Leisure Partner

6/10

Pleasant

17 Dec 2025

Fan

everything is good

8/10

Excellent

16 Dec 2025

James

Visiting from the USA. Clean rooms and common areas. Rooms were very large. AC and ceiling fan kept things cool. Balcony was comfortable and afforded views of the tracts. We did not choose the breakfast as we thought it was a bit pricey. The restaurant dining area was very nice , though and decorated beautifully.

Leisure Friends

8/10

Excellent

13 Dec 2025

Tania

Great staff, spacious room, clean, fabulous breakfast.

Leisure Family

8/10

Excellent

10 Dec 2025

Roshni

Nice and clean

Leisure Friends

8/10

Excellent

08 Dec 2025

Mark

Lovley check in staff, when she heard it was my birthday the next day there was a knock on the door withing an hour and the waiter brought me up some cup cakes and a hand written birthday card saying happy birthday and hoped i would enjoy my stay, very heart warming. I booked a suite as a treat to myself and it was huge, OK the hotel was built in the 80's but has been very well maintained.

4/10

Poor

06 Dec 2025

karen

Beds are comfortable, free parking, 24 hours reception. Those are the only good things about this hotel. It is old, it is dirty, and breakfast was terrible

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Leonardo

Room was clean buffet breakfast was great good value for my family and staff helpful and courteous will definitely stay again but only on special or if I was a member

Leisure Family_with_children

4/10

Poor

27 Nov 2025

Terry

Bottom floor room below ground level. Like a dungeon looking out to a paddock. Water leak on bathroom floor. We booked out within 20 minutes and went somewhere else. Take it off your list.

Partner

8/10

Excellent

18 Nov 2025

Sandra

Big, clean room! Great breakfast. Close to town and the lake.

8/10

Excellent

18 Nov 2025

Brian

Room was clean and tidy, great shower etc and staff helpful

10/10

Exceptional

09 Nov 2025

Shona

Convenient, close to everything and comfy and safe

Business Family

4/10

Poor

02 Nov 2025

Sumeet

Average

6/10

Pleasant

31 Oct 2025

Lillian

We had a good stay our room was huge comfy bed very clean. Some things could do with a little TLC, and a couple extra utilities etc in the kitchen would be handy. Breakfst was pretty good a very handy option without having to go out in the morning everything was kept full which was awesome. A bit of customer training on the front desk could be a thort just intitial greeting guests etc. But overall our stay was enjoyable.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Abdullah

Perfect!!nice view!! Cleanliness 👌

6/10

Pleasant

26 Oct 2025

Frank

Over all a good place to stay. Staff gave us the wrong room that was already occupied. The occupant freaked out when she saw us. Front counter staff didn't even apologize for their mistake which i thought was unprofessional. Our room had a kitchenette but no cutlery or plates, no microwave, would have been better if these utensils and appliances were available. A clean, well kept facility, room serviced to a really good standard. Regards.

Leisure Family

4/10

Poor

23 Oct 2025

Chung

Air condition is not powerful enough for the room

Business

10/10

Exceptional

13 Oct 2025

Jaqueline

Staff were friendly and we enjoyed our stay wish we booked more nights!

8/10

Excellent

10 Oct 2025

Gerald

Handy location , large room

Leisure Partner

2/10

Poor

06 Oct 2025

Zoran

This place is disgusting. No hotwater, when finally got it ran out. Tv did not work no channels actually worked. Electrical issue with switches, wires hanging from ceiling in hallways. Worn out everything. Would never recommend this place for anyone.

Leisure Family

8/10

Excellent

02 Oct 2025

Kim

Good location. Staff was pleasant. Property is a little outdated.

10/10

Exceptional

01 Oct 2025

NHI

Great location

8/10

Excellent

01 Oct 2025

Mark

Arawa has the potential to be a great hotel, compared to most in the area. It is dated, but has the large corridoors, large and grand dinning area, bar, and lobby areas, but lack decor, more art work on display like major large size d hotles have. Its bare basic, bordering on bland, not even music playing low in the back ground as you enter and walk around the halls.

Leisure Family

10/10

Exceptional

26 Sep 2025

tarena

nice big beds.

Leisure Family

8/10

Excellent

23 Sep 2025

Kirk

Staff were very friendly.
Great stay.

Business

10/10

Exceptional

23 Sep 2025

Quintin

Bottom of bathroom door was swollen with moisture and didn't close properly. Showers were like warm the night we arrived but hot in the morning. Room was hot when we checked in. Apart from this. It was the good room service, late checkout, and breakfast buffet made it worth while. For the price we paid this seemed fair. We would come back again near future.

Leisure Family

10/10

Exceptional

23 Sep 2025

Rian N

staff are very professional and accomodation was up to my expectation.

Leisure Family

8/10

Excellent

20 Sep 2025

Piri

Stay was good. Nice and quiet. Breakfast was great. Lots of options and was delicious. Would definitely come back

Family_with_children

10/10

Exceptional

18 Sep 2025

valda

Enjoyed our visit

Leisure Family

10/10

Exceptional

17 Sep 2025

Sam

my family had a wonderful stay at Arawa Park, all staff were so helpful and friendly, room was very spacious for our family of 5, clean and tidy, beds were super comfy! restaurant buffet breakfast was great too, will stay again

Leisure Family_with_children

8/10

Excellent

13 Sep 2025

john

Nice big soft beds