Name: Establishment Hotel
Address: 5 Bridge Lane, Sydney, AU

10/10

Exceptional

02 Aug 2026

Joane

Amazing! Great location.

10/10

Exceptional

18 Jun 2026

Christine

A wonderful 'find'! Tucked away in a cobbled lane is this beautiful old, classy hotel! Wonderful ambience, lovely rooms with such a comfortable bed and lovely bathroom (including in ours, an old fashioned deep bath!), and great service.

Add to that the generous and lovely breakfast delivered to your room, and the Establishment Hotel bar downstairs - large, buzzy, yet no noise from it up to the room, access on to lower George St with the light rail right outside the door, and you have the perfect place to stay.

We will stay again!

Partner

8/10

Excellent

08 Jun 2026

lisa

Had a wonderful stay, loved the VIP Service to the restaurants, was able to book at MR Wongs late minute. Also received complimentary cocktails for our Anniversary.

Partner

10/10

Exceptional

22 May 2026

Jamie

Stunning hotel, stunning rooms, huge rooms, great staff, good breakfast. Faultless.

If you’re worried about noise from the bars, don’t. You can’t hear them at all.

The gym is underwhelming though.

Would stay again.

Business Self

6/10

Pleasant

16 Apr 2026

Simon

Hotel was quiet and almost felt private. In a good way.

Self

10/10

Exceptional

15 Apr 2026

Mike

Front of house staff are the best I have experienced anywhere in Asia pacific. We arrived hours before check in but while we were out they text to advise that room was ready and we returned to discover they had also put our bags in the room for us. They greeted on every exit and return, even offering complimentary water bottles.
After a housekeeping error they all apologised profusely, had the manager message me and provided complimentary breakfast. A company’s character is measured by their response to problems and they simply excelled.
Room was excellent, very spacious and well stocked.
Location was excellent, walking distance to The Rocks, Circular Quay, Pitt St Mall, Sydney Tower Eye and Barangaroo.
Congratulations to your training manager for instilling a consistent and exceptionally high level of service across your entire team. Easily the best I have experienced.
Highly recommend. You will not be disappointed.

Partner

10/10

Exceptional

12 Apr 2026

Maria

incredible, a bit loud on weekend nights

Self

10/10

Exceptional

31 Mar 2026

Adrian

Wonderful location and huge room.

Self

4/10

Poor

14 Mar 2026

Silvana

The Staff were amazing. Professional, polite and attentive. The property was clean and looked good. However, we had no hot water for showering. The rooms are not sound proof, you can hear a pin drop from the other rooms. The outside noise was terrible from the lane. I would not rate this hotel 5 star, nor would i recommend anyone to stay there.

Partner

10/10

Exceptional

14 Mar 2026

Denise

Stayed for a week at The Establishment Hotel Sydney, and the rooms and staff are wonderful! Plenty of shops, restaurants and all the tourist sites within easy walking distance.

Self

8/10

Excellent

18 Feb 2026

Gary

Front desk staff was great very knowledgeable and friendly. Room was clean and comfortable. It was loud, could hear the music from the bar in the room late into the night making it hard to sleep.

Partner

8/10

Excellent

17 Feb 2026

Alfred

Clean room, good size, housekeeping did a great job, has a mini fridge, tub and nice separate shower and separate WC. The manager was very helpful and friendly. The only issue is that the room's floor was wooden with no carpet or rugs. As a result, you could hear the person(s) in the room above walking with high heels, and moving the chairs/table around, suitcases being pulled around, etc. Also there is a nightclub at the end of the same alley about 200 feet away, and we were there over a weekend from Thur. through Sun. Could sometimes hear the music and people's voices in the alley that also contained a very popular, crowded restaurant.

Partner

10/10

Exceptional

30 Jan 2026

Giuseppe

Nice rooms and friendly staff

Partner

10/10

Exceptional

18 Jan 2026

Sian

Extremely convenient, great bars down stairs. Great service.

Leisure Friends

10/10

Exceptional

14 Jan 2026

Francesca

Incredibly accommodating staff. Fancy & spacious room. Short walk to the harbor and lots of great food options.

Leisure Self

8/10

Excellent

18 Nov 2025

Peter

Yes
Rooms a bit noisy .. paper thin walls

Partner

6/10

Pleasant

26 Oct 2025

Lea

We stayed here for one night and would not want to stay for longer due to the noise from surrounding bars/entertainment which went on until 3am. The room was large with a huge en-suite but needs to be renovated due to deteriorating/broken floor tiles.
Could not fault the friendly helpful staff.

Leisure Partner

6/10

Pleasant

22 Oct 2025

Shane

.

Business

10/10

Exceptional

28 Sep 2025

Georgina

Great stay and well priced

Leisure Partner

2/10

Poor

23 Aug 2025

Siobhan

Terrible choice for our anniversary weekend. Photos looked amazing online but the reality was far different. Property hasnt been maintained well cracked tiles broken toilet roll holder and a bathroom door that didnt shut. Wood floors throughout meant you could hear everything so no privacy and meant a rough nights sleep. Lights on timers which we didnt know until they kept going out.
Also be sure to have a physical card on you for check in as they wouldnt accept a scan of a digital and forced us to provide $500 cash for a security deposit. Had we been told when booking this was a requirement we would have made sure we had it rather than beimg blindsided on arrival.
Staff were unwillingly to compromise or provide information about closest ATM either. Very dissapointed

Leisure Partner

10/10

Exceptional

09 Aug 2025

Mark

Very good

Business Self

10/10

Exceptional

06 Aug 2025

Graham

Stylish as always. Great, huge rooms

4/10

Poor

13 Jul 2025

caroline

Staff were friendly and room clean. Checked out a night early because of this.

Leisure Friends

10/10

Exceptional

13 Jul 2025

Matthew

A hidden Gem in the heart of the city.. Amazing service from all the super friendly team… Rooms were a very good size and extremely clean… Adjoins a number of amazing bars and restaurants - including the famous Mr Wong’s. Definitely recommend a stay for anyone looking to experience Sydney.

Leisure Family_with_children

6/10

Pleasant

08 Jul 2025

Lauren

Staff were great. room size was good. Noise was very bad with little to no noise insulation between the room and very large very loud bar which kept going to 3am on Friday and Saturday nights. Sunday had a wedding with live band running to midnight and Monday had nearby building works. If the owners could improve noise issues the Hotel would be great. As is we are unlikely to stay there again

Leisure Partner

8/10

Excellent

12 Jun 2025

Caitlin

Good

10/10

Exceptional

09 Jun 2025

kaushal

the hotel was very good in comfort and location and also the hotel front desk team were most helpful

Friends_and_family Family

6/10

Pleasant

03 Jun 2025

wayne

3 day stay, great staff and attentiveness just a bit noisy at night

Friends_and_family Family

10/10

Exceptional

26 May 2025

Mark

Excellent place, in particular the ear plugs!

Business Self

10/10

Exceptional

17 May 2025

Georgina

Hotel had excellent service and great room in a historic building. We enjoyed our stay

Leisure Partner

10/10

Exceptional

23 Apr 2025

Michelle

The Establishment hotel is wonderful! The hotel has so much character and
The location is absolutely perfect.

Leisure Family

10/10

Exceptional

20 Apr 2025

Colleen

Great location. Lovely old building and big room.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Mary Ann

Always a memorable stay at The Establishment!

We have stayed here a number of times and we cannot fault the team at The Establishment. It’s certainly a favourite of ours in Sydney. Thank you for making our stay so memorable yet again.

Partner

10/10

Exceptional

11 Apr 2025

Kari

Excellent property and would be even better if they had noise control or insulation in walls and windows so you don’t hear everything.

Business Self

10/10

Exceptional

07 Apr 2025

Stratton

Amazing staff, could not ask for a better location in the city, surrounded by phenomenal bars and restaurants. Our corner room was very noisy, could hear all the street noise and everything from the hallway and adjacent rooms. Would definitely stay again

Leisure Partner

8/10

Excellent

05 Apr 2025

Verified traveler

Great looking room.

Nicely furnished room with an excellent mini bar and sound system. Quite noisy as rooms are not sound proofed. Problematic hot water as takes about 3 mins to get hot and not much pressure. Nice bathtub but took too long to fill so could not use it. Mattress was a bit past its prime and the flashing smoke alarm was mounted directly above the bed so was annoying while trying to sleep. Woke at 7am on Saturday morning to the sound of a jackhammer in the laneway...but this was not the hotel's fault apart from the non soundproofed windows.

Self

10/10

Exceptional

19 Mar 2025

Joanna

Very sophisticated hotel in the restaurant precinct.
Staff really lovely. Breakfast delicious (in room dining). Bar on site. They gave us champagne on arrival because it was our wedding anniversary. Absolutely loved it. Will return.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Tom

Unusual and interesting boutique vibes, liked the Palmer and Co bar and Kid Kyoto restaurant being basically next door. Some street noise audible on a Saturday night but earplugs provided if you need them. Endearingly oddball selection of free movies on the telly.

10/10

Exceptional

03 Mar 2025

Jennifer

Hidden Gem

Great boutique hotel in vibrant location. Super bar and club attached (no sound issue), eclectic common areas with large, comfortable rooms and furnishings. Walk to the Rocks, Opera House, trains and ferries.

Partner

8/10

Excellent

21 Feb 2025

Michael

This hotel was convenient and centrally located. Several eating and coffee options. Plus close to the ferries.

Leisure Partner

10/10

Exceptional

09 Feb 2025

laily

Loved the vibe and style of this hotel, breakfast was nice and high quality, our only issue was that if our next-door neighbor closed doors or talked you could hear. and since our room view was a company office, their commute in and out of offices at night could interrupt our sleep

Leisure Partner

2/10

Poor

03 Feb 2025

Catherine

It was clear this used to be a lovely hotel, but it seems it has been badly neglected. Chipped bathroom tiles that could easily be repaired, rusted bathroom ware, doors don’t close, light swtiches worn and don’t work. There were spiders on the bed and seriously noisy neighbourhood with a loud club next door that played loud music until 2am, and after that the noises from delivery trucks and people preparing in nearby restaurants. We wanted to change hotels in the middle of the night as we were not able to sleep at all due to the noise and fear of more spiders that might crawl in bed again. Such a shame and disgust for a Merivale hotel which is supposed to be a 5-start hotel. I think they should shut down and renovate as they are misleading guests. To add to the bad experience, access to the hotel reception was hard to find. There should be proper access from the bar off George St or at least signs from George St leading to Bridge Lane. We checked in on a Sunday and the Est Bar was closed and we struggled to find the hotel lobby looking for signs from the Est Bar door but there was none! I gave my feedback to the reception staff, they apologised and said the next time I come back they will put me in higher floors. Note this is a low rise building and the only you won’t hear that noise is if you were on level 20 or higher! Absolutely lacking sufficient comprehension of the severity of the problem and our experience. Not good enough Merivale!

Leisure Partner

4/10

Poor

03 Feb 2025

Rick

Close to local tram

Leisure Family

10/10

Exceptional

27 Jan 2025

Katherine

Beautiful room. Very friendly staff. Perfect location.

Leisure Family

10/10

Exceptional

21 Jan 2025

Verified traveler

great service from front desk, beautiful rooms

Business

8/10

Excellent

20 Jan 2025

Sylvia

Spacious. Comfortable bed. Great for transport and a good choice of restaurants nearby.

Leisure Family

6/10

Pleasant

15 Jan 2025

Ivan

First the not so good stuff. At first it was a little bit hard to find the entry to the hotel lobby, need to go down an ally/lane. Definitely needs more signs and a sign at the lobby door. The room we got had thin walls, we could hear the people in our neighboring rooms talking, and also a bit of music from a bar or night club. The room itself was a bit outdated, could use a lift up. The lighting system can be a bit confusing, but once you memorised the buttons it wasn't too bad.

Now the good stuff, The staff were excellent, friendly and helpful. The hotel itself has a nice old rustic feel to it, very moody. Hotel has direct access to 2 of the attached bars. And of course location wise, you can walk 5 minutes to anywhere, restaurant, bars, train stations, Circular Quay, and there's a light rail station next to the building.

Leisure Partner

8/10

Excellent

12 Jan 2025

Paula

The property is quite lovely. Very spacious room and bathroom. Very conveniently located to lots of nearby amenities, and neither light rail and circular quay. The staff were incredibly kind and very helpful. There was nothing there would not do. The only problem I had was that the Property is quite noisy, I could hear people coming and going down the hallway as of the evening and early in the morning, and opening of other hotel room doors. Sound seems to carry/
Reverberate under the door. I would say the property is more 4* in quality rather than 5*.

Leisure Self

10/10

Exceptional

09 Jan 2025

Justine

A wonderful escape into the city. Loved the hotel, just perfect!

Leisure Partner

6/10

Pleasant

08 Jan 2025

Kyle

A somewhat hidden hotel affiliated under their restaurant/bar/club empire mainly in Sydney area. The staff was absolutely wonderful, sweet and friendly however the accommodation needs a facelift badly. It was cool during y2k.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Gerhard

The Establishment Hotel is located in a fabulous part of Sydney close to many restaurants and pubs. Short walk to Circular Quay and Darling Harbor:)

We loved it.

Leisure Partner

10/10

Exceptional

05 Jan 2025

Jeffrey

Super cool hotel.

Business

4/10

Poor

05 Jan 2025

Ivana

Staff were lovely, place not worth the money

Leisure Partner

10/10

Exceptional

02 Jan 2025

David

Good

Leisure Partner

10/10

Exceptional

28 Dec 2024

Paul

Unbelievable stay - happy hour on 5-7, good drinks, brilliant breakfast. Perfect location 5 min walk to circular quay.
Staff were brilliant! We loved it!

Partner

10/10

Exceptional

20 Dec 2024

Lorena

Classy boutique hotel

We had a great time at Establishment Hotel since we arrived. Friendly and accommodating staff, delicious breakfast, complimentary water and coffee in room, very comfortable bed and spacious studio room.

Partner

8/10

Excellent

17 Dec 2024

Felicity

This hotel is great and the staff were fantastic. Unfortunately it has really weird system for lights etc in the room and I couldn’t figure it out. It was controlled from a phone that wasn’t anywhere near the bed & was not intuitive. Nowhere in the room was it written how to dial reception, so I had to phone the hotel number on my own phone. I was then chided for not reading my welcome letter where, apparently, it was written. Just having dial 9 for reception written on the phone works for every other hotel in the world. That was the only problem. It is in a very convenient and surprisingly quiet location.

Leisure Partner

10/10

Exceptional

17 Dec 2024

Greg

Booked for one. Enjoyed so much, stayed a second

Leisure Partner

10/10

Exceptional

17 Dec 2024

Greg

A fantastic large room.
Old world charm with modern twist.
Staff extremely friendly.
A really great feel.
Luxurious

Leisure Partner

10/10

Exceptional

16 Dec 2024

julie

Staff member “Ab” was really excellent in helping with lift issues. The room was brilliant- roomy, bath salts filled every day abd beautifully clean and quiet. Will definitely be returning, also a quick stroll to circular quay

Business_and_leisure Partner

10/10

Exceptional

14 Dec 2024

Jane

Wonderful staff! Thanks for the great stay!

Leisure Partner

10/10

Exceptional

11 Dec 2024

Julie

From the first entrance to this hotel I knew I picked the right one for my stay. The concierge Jazz was outstanding in service, going out of her way to help me feel welcome. The lobby was absolutely beautiful and the scent in the air was extremely memorable

Business_and_leisure Self

10/10

Exceptional

04 Dec 2024

Fiona

Classy hotel, great staff and service.

Leisure Partner

6/10

Pleasant

31 Oct 2024

Craig

Location was great and staff were great but rooms were very basic and dark, walls were so thin not worth the money much better places to stay.

10/10

Exceptional

19 Oct 2024

Lilian

The service staff and facilities are phenomenal! Charlotte is an absolute gem- kindly going well above her requirements to make our stay comfortable and special. She had escorted me to our room, provided a complimentary champagne for our anniversary and took our dine-in order within minutes of checking in. Charlotte was very courteous in bringing it to our room at the exact time I had asked. Wonderful!

8/10

Excellent

17 Oct 2024

Helen

Room was lovely although it took a bit of time working out the lights.
Great location and attentive staff.

Partner

10/10

Exceptional

13 Oct 2024

Verified traveler

Happening vibes

Great place to stay in the middle of it all! Industrial style, spacious rooms. Steps from best restaurants, bars, public transport and can get room service from MR Wongs, beverages from Palmer & Co…deliver to your room. Their bacon egg roll from room service was the best I’ve ever had!

Partner

4/10

Poor

07 Oct 2024

Verified traveler

Noisy and needs renovation

Unfortunately the hotel is in desperate need of a renovation especially for the asking prices! You can tel everywhere that this is well overdue and the photos must have been taken years ago when the hotel was still in good shape. Quite misleading.
Also DO NOT stay here if kyou are a light sleeper. You will not close an eye all night even during the week as parties are going on until the early hours of the morning.

Business

10/10

Exceptional

03 Oct 2024

icha

We liked the hotel so much we stayed an extra night. 5 star.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Craig

Amazing staff, great location. The service by the Hotel staff was at another level.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Paul

Great Hotel in a great location in the greatest city in the world. We will be back

Partner

8/10

Excellent

18 Aug 2024

Heath

In a great area

Leisure Partner

10/10

Exceptional

08 Aug 2024

Andrew

Establishment Hotel and Bar

Loved the quiet clean modern room. Also the fact it’s walking distance to some really nice restaurants and just dine stairs a top bar with great atmosphere. Definitely will stay again.

Self

10/10

Exceptional

31 Jul 2024

Phillip

All good

Partner

10/10

Exceptional

26 Jul 2024

Rodney

Great place to stay

10/10

Exceptional

01 Jul 2024

Vicki

I booked the establishment for a wedding gift for my son and his wife, they had a wonderful time and loved their stay they said the room was beautiful friendly staff and clise to all amenities

Leisure Partner

10/10

Exceptional

17 Jun 2024

Tomas

I want to come back

Simply loved my stay. Location and staff was perfect.

Business

10/10

Exceptional

09 Jun 2024

Kayla

Such a great place to stay! Will definitely be returning

Business_and_leisure Self

10/10

Exceptional

04 May 2024

Marietta

Friendly staff, clean and a great position. Very close to transport, cafes and restaurants. Harbour Bridge and Opera House. Highly recommend

Leisure Family

10/10

Exceptional

30 Apr 2024

Richard

The service provided was first class, the room was clean and very comfortable and they had the best shower I’ve ever had.

Leisure Self

8/10

Excellent

08 Apr 2024

Lana

nice but cold dark rooms

Rooms are all very cold and zircon doesn't heat up, plus lighting is very low. Shower is also not great. But great location and big rooms

10/10

Exceptional

08 Apr 2024

john

Character hotel in great location.
Great communication between checkin staff and adjoining restaurant Mr Wong who understood and managed our need to be fed quickly and off to the Opera house.

Leisure Partner

10/10

Exceptional

03 Apr 2024

james

Great location

10/10

Exceptional

07 Mar 2024

Maurice

Spacious, elegant hotel.

Spacious rooms, elegant design, quiet efficient service, excellent location. Highly recommended.

Self

10/10

Exceptional

24 Feb 2024

Francie

We loved our stay, the room and building was beautiful and the staff were so attentive and accommodating. We were there for the Taylor Swift eras tour and they even brought us friendship bracelets as a gift, it was such a sweet touch. The location is perfect and everything that we wanted to see is walkable, with vibrant bars and restaurants all around. Highly recommended and we’d love to come back again

Leisure Partner

2/10

Poor

16 Feb 2024

Helen

At almost 500 dollars a night it’s the worst value ever. Rooms are filthy and place desperately needs a revamp. On top of that it was super noisy and dust mites in the bed. Don’t do it !

Business Self

10/10

Exceptional

14 Feb 2024

Raluca

Amazing location !

Business Self

10/10

Exceptional

11 Feb 2024

Natalie

Lovely stay

Friendly Staff and great room size

Partner

8/10

Excellent

29 Jan 2024

Kevin

This is a lovely well located hotel. Staff was fabulous. It is difficult to find in the city, some transportation could only drop us off on the strret before the lane. Carpet in room needs love (cleaning or replacing)

Leisure Partner

10/10

Exceptional

26 Jan 2024

John

Pleasant helpful staff, large rooms, aircon ok

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2023

Kane

Great Boutique Hotel

From when we first entered the foyer we had fantastic service that was very personalised and the hotel was clean and comfortable

Partner

10/10

Exceptional

18 Dec 2023

Fiona Catherine

Lovely staff and facilities. We’ll be back.

10/10

Exceptional

04 Dec 2023

Corinna

The hotel staff were lovely, friendly, helpful and considerate.
The room was comfortable and luxurious with a wonderful bath.
The hotel was in a great location to access Circular Quay and city centre.

Business_and_leisure Family

10/10

Exceptional

19 Nov 2023

Stella

Nice hotel close to restaurants lovely friendly staff

Business Self

8/10

Excellent

04 Nov 2023

Susan

The Staff & the facilities were great. However, coming by car from the country we found the signage to the Hotel too small & inadequate. It was difficult to find in the laneway & then unpack your luggage, get back in your car then drive to a parking station two blocks up in Pitt St. Staff did give directions over the phone but it was not detailed enough & even Google Maps was not accurate. However, this was a small inconvenience initially & the location of the Hotel was excellent for us to visit the Opera House, Art Galleries, Museums & Theatre. The staff were very friendly & made our stay very comfortable.

Leisure Partner

8/10

Excellent

31 Oct 2023

Peter

Great location, friendly staff, historic building.

10/10

Exceptional

14 Oct 2023

Alison

Back lane perfection…stayed here a few times and would definitely be back, love it

Leisure Partner