Name: Comfort Suites Twinsburg
Address: 2716 Creekside Drive, Twinsburg, 44087, US

6/10

Pleasant

04 Aug 2026

Donte

Great location

4/10

Poor

20 Jul 2026

Angela

Everything was clean and staff was friendly. Just needs to replace things like rusted fixtures, pillows (washing pillows leaves clumps), couch with cigarette burns, breakfast area needs to have chairs updated(each seat cushion had the vinyl material flaking off). Lamp was missing bulb. AC took a few hours to cool off, so didn't sleep well. Booked for the pool, but pool hours where shorter than anticipated (9-9pm), so didn't get to use bcuz we checked in about 10pm and left at 815am. Pool area did look clean.

Family

6/10

Pleasant

17 Jul 2026

Shari

Had to switch our first room because of heavy smoke smell and bathroom door wouldn’t open fully. Second room better but bathtub filthy and floor tiles cracked and toilet ‘spit’ water when flushed. I would not consider these rooms suites as they are very small with 2 full size beds with hardly any room to get around them and a fold out couch which was actually a very comfy bed. Pool towels were never stocked. Had to ask for everything. Gone the whole day and room still wasn’t cleaned. Breakfast was good but limited selection. Would not stay here again.

Family_with_children

10/10

Exceptional

14 Jul 2026

Carla

Stayed during a family visit. Hotel was clean and quiet. Just what we needed

Friends_and_family Family

4/10

Poor

12 Jul 2026

Megan

The staff were helpful when I was at the desk. However, everything was old and needed repair and lacked regular maintenance. Not enough options for breakfast. Earlier/later hours for the pool would have been appreciated but probably needed renovations also. We were only given a sheet and a thin blanket for the pull out couch. The beds were kind of damp. There was rust and unidentifiable stains on the mattress and couch cushions and ottomans. There was milky liquid on our refrigerated items the morning after.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Sylvia Isabell Billups and Emery Martin

The staff was excellent! Our room was fair and TV was a problem, even with intervention. Breakfast was decent. The hotel does need remodeling, since Twinsburg is an up and comlng suburb.

Partner

2/10

Poor

21 Jun 2026

Mark

We did not arrive until midnight. The staff at the desk was pleasant but very hospitable. Going to our room we used the elevator as we were on the second floor. The elevator floor was filthy, the groves in the elevator floor looked as though they have not been cleaned in months. Opening the door to the room the first thing you see is the large hole in the bathroom door. The carpeting was dirty and ripped in a number of places. Going into the room there was wallpaper falling off, large marks on the wall. In the bathroom there was a 4 inch screw coming off the frame of the sink that must have held up something but now only the screw was there. We opened the pull out bed and there was a large stain on the mattress, we turned the mattress over and looked for sheets, none were found. Wanted to call the front desk but the cord on the phone was broken. Walked to the front desk and informed the clerk about the issues with the room, he could not move us to another room as none were available. He did not offer any compensation only said sorry. Looking around the hotel you could see that the routine maintenance was not completed on a regular basis for some time. As a hotel in the Hilton family it is disappointing to have such a poorly maintained property in their portfolio. Not sure why Hilton is not inspecting their properties on a regular basis. Also it is very disappointing that Expedia allows this property to be listed. DO NOT STAY AT THIS PROPERTY.

Family_with_children

4/10

Poor

20 Jun 2026

Dan

Bathroom was dirty. Pillows too small. Not the hotel, but the restaurant across the street wasn’t any good either.

Self

2/10

Poor

10 Jun 2026

Debbie

The room was very dirty ,sheets have no elastic to stay on the bed ,Old outdated small Tv .All doors slam making it hard to sleep .

Partner

2/10

Poor

08 Jun 2026

Kim

The property was very outdated and old. Towels were dingy. Tubs had cracked molding and stained slip resistant mats. Carpets were stained. Paint was off on the corners and on some parts of the rooms. The curtains were coming away from their tracks and hanging loose. The breakfast was OK. The staff at the desk did not want to print off my receipt. They wanted me to do it digitally. I could not understand any of the people at the desk. They spoke very quietly. The amenities were very inconvenient. The blow dryer was coming off of the wall in the bathroom and hanging loosely. You had to go up to the top floor to find an ice machine. It was not available on the first or second floor. I do not recommend at all.

Family_with_children

4/10

Poor

03 Jun 2026

Heather

Not very clean, staff was rude.

Friends_and_family Family

8/10

Excellent

31 May 2026

Cortney

This hotel was good for a night stay. But it is kind of outdated- toilet roll holder broke, had to go to front desk to get linens for room, pool was not the greatest. Although the room was comfortable enough to sleep in for the night and ac definitely works cooled it right down. And they had a free breakfast and it satisfied my whole family. Had a nice variety. I would stay there again for a night just not a weekend long. As I go with family.

Family_with_children

4/10

Poor

31 May 2026

Tyhisia

The bed sheets were dirty on both beds. Mohammed (staff member) asked to see the sheets and when he saw them, he said sorry. He could get us new sheets but we would have to make the bed up ourselves. We left, Mohammed was the only one there and couldn’t help and advised us that if he called his manager she wouldn’t pick up the phone. Never again!

Friends_and_family Family

4/10

Poor

30 May 2026

Phyllis

Staff was great but it reserved a handicap room and didnt get one it wasn't the hotel fault but i was charged by the hotel and didnt get it for the price I was told

Partner

2/10

Poor

29 May 2026

Yolanda

Just terrible

Family_with_children

4/10

Poor

25 May 2026

Malinda

The rooms were terrible the mattresses we’re disgusting

Friends_and_family Family

10/10

Exceptional

24 May 2026

Ross

Ice machine was broken on 2 of 3 floors.

Partner

6/10

Pleasant

18 May 2026

Daniel

The room was ok but when I entered I smell dust in it. The curtains didn’t close totally, in the bathroom they should put better and bigger towels, they were old and small.

Family_with_children

8/10

Excellent

15 May 2026

Aleksey

The room was fine, although not as clean as desired. The indoor pool was a bonus. Breakfast was good .

Friends_and_family Family

2/10

Poor

04 May 2026

Patricia

Terrible experience. Got into my room, sat down in the bathroom and had no toilet paper. Room had dirty, damaged carpet, furniture was run down. Tile in bathroom was coming off the wall and half the lights didn't work. 50% of the time I tried to flush the toilet I had to reach into the tank and fiddle with the guts to get the tank to fill with water! Awful!! In the morning I tried to take a shower and the handle wouldn't come up to make the water come from the shower head. I went to the front desk and the woman working gave me a key for a room across the hall from me and wow, that room was WAY better! Nice floor, a kitchenette, working lights, and a great shower! Why didn't they give me that room last night, since it was available?? I travel to that area several times a year and you can bet I WILL NEVER STAY THERE AGAIN. I told the front desk person about the issues and that that room should NOT be rented again until major fixes are made. No talk from them as to how to make it right by me; I guess they don't care!!

Self

10/10

Exceptional

29 Apr 2026

John

Ok

6/10

Pleasant

14 Apr 2026

Daniel

Room was tired and beat up

2/10

Poor

10 Apr 2026

Giuseppe

Bathroom titles all broken…. 1/2 roll of toilet paper with no extra roll… mold in the bathrooms

Business

6/10

Pleasant

07 Apr 2026

CHRISTINA

The bathroom was old and outdated and the toilet seat kept moving to the side of the toilet.. There was not much water pressure but over all it served its purpose. There was no cover on the ironing board which was weird so I had to use a towel. And they dont clean the rooms. You have to request for your room to be cleaned. You also have to request extra towels and wash cloths. However the room was clean and there were mattress covers on the beds. The stay was not too bad considering the price but some updates would have been nice.

Self

4/10

Poor

06 Apr 2026

Rachel

Beds had stains. Floor was dirty and sticky in places.

Friends_and_family Family

2/10

Poor

03 Apr 2026

John

Anyone thinking of staying at this location should understand that when they say the beds are \"kingsize,\" they actually mean queen sized (that is, 60 inches wide.) My travel companion and I would have booked one of the many other area hotels had we known this.

4/10

Poor

21 Mar 2026

Desiree

When I arrived, there was a sign saying no hot breakfast served this month. But on the listing it shows that a buffet style breakfast is available. If they knew for this long, why wouldn't they change the listing? Also, there were snacks from a previous guest still in the cabinets. I found a cherry pit on the floor in the room which is disturbing that that wasn't found during cleaning. There were not washclothes in the bathroom, only hand towels and bath towels. I don't know if that's just the way they set the bathrooms, but we were able to get washclothes by asking at the front desk. The area around the property had some trash which does not set a good first impression when walking in. Lastly, when booking, it said that I would not be charged and I was under the impression that that meant reserving the room would not cost anything until confirmed on site. But that is not the case. Positives- the beds looked nice, there was a variety of tv channels, there were luggage trollies, and the room had a sink in the room, separate from the one in the bathroom and a microwave and fridge.

Family

4/10

Poor

21 Mar 2026

Douglas

Dirty. Maintained on the cheap. Cold breakfast nothing warm.

Partner

4/10

Poor

21 Mar 2026

Douglas

Sticky bathroom floor. Carpet seemed dirty. Something splashed on bathroom walls and on the room walls in places. My 3 yr old granddaughter could do better bathroom caulking. Ice only on 3rd floor. No hot breakfast. Bathroom door wouldn't latch so couldn't lock. Won't replace towels without asking. Had to ask for toilet paper. Seems to be a place on the cheap. Paid too much for what we had.

Partner

4/10

Poor

17 Mar 2026

LaTisha

Outside property was dirty and smelly. A lot of semi trucks parked in odd spots and really close to interstate so expect a lot of traffic noise.

Lobby smelled old, front desk staff was ok, nothing to really brag about. Area that was supposed to be snack store was pathetic to say the least, but luckily the area has a lot of stores and restaurants to choose from. Room was nice size, housekeeper did a poor job at cleaning because there was crumbs in the chair at the desk, hair in the bathroom sink, on toilet paper roll and toilet. Bath math in tub needs to be removed and burned as it was absolutely disgusting! A lot of updates are needed for this room due to rusting on lamp stands and toilet seat that look likes it was a dog's chew toy!

No Hot Breakfast to speak of and no complimentary hot tea/coffee stations. This Comfort Inn property has left a significant bad taste in my mouth. If you can find another property and have to be in this area of Twinsburg I suggest looking elsewhere.

Self

4/10

Poor

09 Mar 2026

ROBERT

Looks can be Deceiving, Bathroom was not cleaned, Refrigerator had items in it, bed was not properly made, and the pillows, they had sofa cushion sized pillows. Overall, not good at all.

Partner

10/10

Exceptional

09 Feb 2026

Rafael

Everything was perfect

Business Self

2/10

Poor

08 Feb 2026

Dat

Horrible!
I came here with my family for a one night stay and the room was dirty. Everything about the room felt really off. I could tell that they didn’t put effort into cleaning the room. The bathtub had stains and there was barely any food for breakfast. They literally only gave you bread with jam and that was it. No juice, decaf coffee, eggs/protein and etc. Would not recommend coming here!!!

Business Family

6/10

Pleasant

01 Feb 2026

Laura

The bathtub/shower had an opened and used bar of soap and bottle of shampoo sitting in it. And we only received 2 small towels and wash cloths on the shelf in bathroom for 2 adults. The lady at desk was nice enough to supply us with more, though. There was no hot breakfast which due to cold weather we understood, but there was a refrig in breakfast area that only had 3 small yogurts and a couple packs of instant oatmeal to supply all the guests, we felt this was a little stingy on your part in replacement of the hot breakfast. Even all the coffee in the breakfast area was out of order. Very disappointing.

Business_and_leisure Friends

6/10

Pleasant

26 Jan 2026

Charles

Room was nice but dated. Coffee machine at breakfast out of order

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

OJ

I'll stay there multiple times over the last 3 years and it's been clean quiet safe

Leisure Family

4/10

Poor

16 Jan 2026

Samuel

Didn't like the vibe, everybody seemed angry hotel room was okay we did have stained sheets which isn't great. The bathroom showerhead was leaking as well the bathroom was janky with stains and weird splotches. guy said called the cops as he left when we were checking out too.

6/10

Pleasant

06 Jan 2026

Kenneth

Parking lot was a mess. Tracked water and snow all the way to the room. Mattress was very bad,felt like there was a sinkhole in the middle. Did not get a good nights sleep at all.

6/10

Pleasant

04 Jan 2026

Tim

This hotel has gone downhill. It is really getting run down. The entire facility smelled strange. It had snowed 6 inches the day before we arrived. But the parking lot remained UNTOUCHED. And they did not keep the lobby dry. It was quite treacherous. They kept one set of the lobby doors open at all time, so the lobby was cold.
Our lamp shade was in dire need of replacing. There were multiple lights in hallways that need new bulbs. One light in our bathroom did not work. The towels are VERY thin and we only had 2 towels although I registered 3 guests on my reservation. The sheets smelled strange also. The heater did not work properly.

I will admit that it was an affordable room...but only 18 months ago, this hotel was MUCH nicer. Not sure if there was a management change or what.

Friends_and_family Family

4/10

Poor

03 Jan 2026

Catherine

The lobby floor was wet, dirty, and slippery from snow that guests had tracked in from the poorly cleared parking lot. In the breakfast room, one coffee machine was broken, the other was only partly functional, and the food selection was very sparse.

Self

8/10

Excellent

23 Dec 2025

Loreen

Good Staff. But did not have hot breakfast buffet as advertised. Had a sign in lobby saying it was not offered for now. That was disappointing.

Partner

8/10

Excellent

17 Dec 2025

ratha

Breakfast options is limited and found bugs in room

2/10

Poor

15 Dec 2025

Kenzie

The rooms were so dirty. Thick, thick mold on the a/c vents that you are breathing in. Dirt spots on the bedding. Thick layer of dirt on the bathroom floor. Carpet ripped and gross. Don't stay here.

Business Self

2/10

Poor

15 Dec 2025

Cathy

Traveling for the holidays with my elderly parents and needed a place to stay overnight. While I know it’s a lower cost hotel, I thought it’s a national chain with standards… how bad could it be. It was bad, even worse UNSAFE. It had snowed that day but had stopped hours before. The entry sidewwalk had not been shoveled, the front, automatic doors were broken and I had to pull them open myself, the entry had wet, slippery floors, and the lobby had puddles of water. Trying to get my parents in safely was a nightmare and I slipped multiple times. The young woman at the front desk acted clueless when I told her this was a hazard. But I came back later and she had attempted to clean it up, but left it to the night person who I met later to clean up. But, there’s more. The hallways reeked of cigarettes and the carpets looked like they need to be cleaned. The room was a sauna, no matter the temperature we set, it was HOT. And the pull out bed mattress, after I had to go ask for linens, was falling apart. Needless to say, we looked forward to checking out.

Leisure Family

6/10

Pleasant

10 Dec 2025

Jerome

Breakfast was so limited it wasn't worth even going. Coffee machine broken. Only dry cereal, some bread or english muffins to toast, small, unappetizing danishes, instant oatmeal packets (original or cinnamon/spice), and limited flavor yogurt.

At least in my room, temperature control was broken and room was too uncomfortable to sleep. So unfortunate because the rooms are visually nice, the staff is friendly, and the neighborhood is wonderful. The price was great too!

Partner

4/10

Poor

05 Dec 2025

Melissa

Floor was dirty both carpet and tile, smudge marks and other dirty marks on walls, toothpaste splatter on mirror above the sink. Just over all unclean.
Over all rough wear n tear. Definately needs some overhaul done and upgrades. Went down to breakfast at 815 and there was hardly anything left. What was there was cold and had obviously been there awhile. The coffee was cold and disgustingly strong
The coffee pot in the room must've been cleaned with some kind of soap, that was all you could taste in the coffee.
Couldn't close the curtains. And 1 was partially off the track.

Leisure Family

4/10

Poor

02 Dec 2025

Keri

We arrived in the evening traveling with kids. Checked in. No luggage carts around anywhere, asked at the desk, she said they must be all in use. Had to carry all our stuff in multiple trips. Got to the room on the 3rd floor all the way to the end away from the elevator (mind you there were only a handful of people staying in the hotel). Room was freezing cold, no heat on in the room. No bedding for pullout couch. Went back down to the front desk to ask about why the heat wasn't on in room and for the bedding. Front desk person had no idea about the room being cold, gave me bedding and an extra blanket. Room took till around 3am to finally warm up. Carpets were dirty, mold around tub in bathroom. Our room door had a gap in it and you could see into the hallway. The door next to ours outside was open all night, strange. Breakfast was average, but no coffee and no handle on the food server for hot foods so you had to touch the hot lid to open it. Chairs in dining area were all torn apart and need replacing. Overall we would not stay here again. Quite disappointing because based on other reviews you would think this place was amazing, but I assure you it was not.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Ronald

There was a stain on the couch from intimate activity. The tub was dirty. The police were banging on the next door early in the morning. The staff did not apologize when I checked out early, and I only got a refund on the unused nights.

Leisure Family

6/10

Pleasant

02 Dec 2025

Terry

Facility needs some repairs! Hotel room door frame is rotting and not properly attached!

10/10

Exceptional

20 Nov 2025

Darryl

Clean room. Very sweet lady at breakfast and front desk.
One suggestion is to help the breakfast lady out and put a knob on her steam table. Super simple fix by a maintenance person. Would stay there again.

Business

10/10

Exceptional

02 Nov 2025

john

It was a wonderful stay

Business_and_leisure Partner

4/10

Poor

30 Oct 2025

Arie

Room neglected, didn't change sheets.

Business

10/10

Exceptional

28 Oct 2025

jennifer

Not clean to my standards

Partner

8/10

Excellent

26 Oct 2025

HELEN

Staff were very friendly and helpful. The property was old and tired.

10/10

Exceptional

25 Oct 2025

LEE

Clean room. Nice staff

Leisure Family

6/10

Pleasant

18 Oct 2025

Sylvia

It was not as good as i had thought it would be.

Leisure Self

8/10

Excellent

15 Oct 2025

Justin

K

Leisure

10/10

Exceptional

14 Oct 2025

John

N/A

Leisure Self

8/10

Excellent

03 Oct 2025

Deborah L

The shower head in the bathroom of room 220 needs a major cleaning. It's black and moldy.

8/10

Excellent

03 Oct 2025

Sean

Breakfast was good. Staff was friendly. Needs better towels, very small.

4/10

Poor

02 Oct 2025

Safal

Room dirty, lights don’t work, elevator is scary, linens are dirty.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Larry

na

Leisure Family

10/10

Exceptional

26 Sep 2025

Phillip

better than expected, will stay again

Business Self

2/10

Poor

20 Sep 2025

Kathy

Too many things are wrong

During our stay, we found several things wrong with the hotel room. There was mold in the bathroom on the ceiling, the carpet going around the base of a divider wall was coming off and my mother tripped on it, the sink was clogged (initially we knew something was wrong bc the stopper wasnt even placed inside the sink, it was on the counter) so brushing your teeth or washing your hands- the sink backed up, the floor gripper in the shower (so you do not slip and fall) was a quarter of the way torn off the tub floor and water was getting underneath it, hair was left behind on the shower wall, and the TV didnt work. One reason I chose this hotel was for the pool so my daughters could swim, well the pool was under maintenance so that plan didnt work and we were never made aware that the pool would be out of commission. I usually dont complain about much, understanding that things happen and places are under staffed, but we told the manager at checkout and she pretended to write everything down and said they would get right on it. When we left she just walked away from the computer and went to a back room. I doubt anything was corrected. Overall not pleased with the place, but served its purpose for sleeping and showering. I will not return to this hotel and we are in this area frequently since my daughter moved.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Sheri

Not totally clean

Not too bad, but not totally clean. There was a big blob of dried toothpaste by the sink. I used one of the makeup remover cloths to wipe the counter and came away with quite a bit of dust. Towel shelves were dusty in the corners and the towels were placed haphazardly. Small beds and very hard to walk around without banging your shins (my husband did it twice before moving to the other bed). Also 2 lightbulbs out in bathroom, so no light by sink. Wouldn’t recommend.

Partner

4/10

Poor

11 Sep 2025

Samuel

Hotel is in declining condition. Bathroom floor is rotten, toilet leaked at floor. Shortly after arrival I got sick for the rest of stay. We left 2days early and was diagnosed with rhino virus at home. I would like a refund for the last two days.

Partner

2/10

Poor

04 Sep 2025

Craig

Dirty

The rooms were not clean at all

Business

2/10

Poor

03 Sep 2025

Alex

No Good

The rooms were filthy. Stains on the sheets, Balls of hair on the bed. Water stains on the ceiling with a large crack in it. Front desk associate was hard to find when checking in and not found for check out. Elevator sounded like it was going to crash to the ground.

Business

6/10

Pleasant

02 Sep 2025

Andre

1'Hotel is terribly outdated and poorly maintained. No secure entrance at rear door. Lights need updating to LED most are dull filliment bulbs. Etc.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Cameron

Pool Closed = Disappointed Kids

We booked this hotel for a family wedding specifically because of the pool. Unfortunately, the pool was closed for maintenance so my kids were very disappointed. The breakfast was okay - the staff running the breakfast was distracted by her cell phone, but managed to refill food items once they ran out. Beds were smaller than expected, and there were no extra blankets in the room for the fold out, so my 3 kids scrunched into one bed. I did not attempt to call down for extra blankets. All in all, it was an okay experience. Good, not great.

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

craig

No shower curtain, toilet blocked with so much as a piece of toilet paper

8/10

Excellent

28 Aug 2025

Michael

None

4/10

Poor

19 Aug 2025

Verified traveler

No way

You would think for $400 a night, you would be staying in a very nice hotel. That was not the case

Partner

2/10

Poor

18 Aug 2025

Kaylie

Do not stay here. Hair left in the sink, food in pull out couch, no working toilet in room and in lobby, stains all over linen, elevator makes a scary rumble noise and vibrates as soon as it’s about to come to a stop like it’s about to blow up. Girl at front desk can’t even be bothered to greet guests as they walk in. Hotel is horribly maintained if it’s even being maintained at all room key stopped working so went down to front desk and the guy on shift didn’t even ask us our name to ensure that it was actually our room and just fix the key for us.

Leisure Friends

2/10

Poor

18 Aug 2025

Sara

Didn’t even check in was disgusting from the front door

6/10

Pleasant

18 Aug 2025

Deborah

The property was fair. The room they gave us at first the air conditioning did not work so we had to get another room.
The toilet paper holder was broken and the shower curtain had mold on the bottom. Some of the breakfast machines were broken. Overall it was ok.

10/10

Exceptional

18 Aug 2025

Sandy

The place is clean, but the carpet is old. The bathroom sink stopper was missing.

Leisure

8/10

Excellent

15 Aug 2025

Kellie

Very nice for price

Family

8/10

Excellent

13 Aug 2025

Steve

The property needs a little work, it’s run down, it needs carpet and tile, wall coverings - my TV did not work, wallpaper coming apart in my room - not a lot, just something weekly until it comes back… The drive need recovered - Good Luck with the property!

Business_and_leisure Self

4/10

Poor

10 Aug 2025

Rudie

I was traveling with my mother and children. I booked the room, but my mother got to the property before I did, and they allowed her to check in and go to the room to be more comfortable and I appreciate that. However the hotel was still a little dirty and outdated. The room smelled old and wet, it was long hair all over the room inside the tub and on the floor, their were stains on the carpet, the ice bucket was full of used tissues and it was in the bathroom, the refrigerator was dirty at the bottom where it meets the floor, the ice machine on my floor was out of order, I requested a double king suite and got 2 queens, the pool hours are horrible 9am-9pm, their was NO towels at the pool, the morning staff was rude and barely speak English, breakfast was nasty the sausage patties were a weird color and the eggs looked as if they were pre fried and warmed so they were rubbery. Overall it was okay for 1 night but nothing more. I won’t return.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Chantal

The property definitely needs updated but the staff was friendly and helpful.

Leisure Family

6/10

Pleasant

01 Aug 2025

Benjamin

Ok place

It was ok, a bit run down. Bed was comfortable enough. Staff was pleasant.

Business

6/10

Pleasant

31 Jul 2025

Latasha

It was a room for a business trip. The property is dated and could stand to make simple maintenance updates such as the filter in the bathroom ceiling was dirty, there were stains on the top cover. The bed was comfortable, but the pillows were very small and soft and I had to use all of them to sleep comfortably. Most of my towels had stains on them. The ice maker on my floor wasn't working and the A/C was not blowing out cold air despite being on 65 degrees. They left a wash cloth on top of the shower curtain which had been used by someone else. I will just pay the extra money next time to stay at the Hilton Garden Inn...

Business Self

10/10

Exceptional

31 Jul 2025

Leonard

Nice

2/10

Poor

29 Jul 2025

Shanita

This Place Sucks!!!!

Hotel needs updated. Got 2 rooms and one of the rooms toilet was clogged and shower was clogged and all they did was bring up a plunger and set it outside the door and said maintenance will be in in the morning but maintenance never came so everyone in that room had to use the other room to take a shower and use the restroom. Was charged incidentals before we even left the hotel when it was only supposed to be a pending charge for incident, there were no incidentals, but I was charged and I’m still waiting to be refunded. There were no pool towels even though they had racks in there for towels, when I asked for some pool towels. I was told they didn’t have it so I have to use the towel from the room that we barely had. Breakfast sucked and the elevator sound like it was gonna fall apart.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Samuel

Great location, great staff, great price.

Leisure Partner

8/10

Excellent

27 Jul 2025

Nicholas

Not bad. Nice staff

Leisure Family

6/10

Pleasant

27 Jul 2025

Ryan

Staff was nice. Place was old, needs updated. Breakfast was average.

Leisure Family

6/10

Pleasant

20 Jul 2025

Faith

Just okay.

Our stay was just okay. The buggest issue was that the room was dirty. I did not make an issue over it because we didnt want to deal with it. There was what loooked like bodily fluids on thw curtains, hand prints on the headboard and the pillows were completely brown under the pillow cases. Also the shower curtain was filthy on the inside. Looked like mold or at least im hoping it was mold. Usually there is an extra blanket and pillow especially since there was a pull out sofa but there was none to be found. I went down for breakfast at 9am and there wasnt much in regards to food. There were only eggs and sausage for hot things. The cereal was so old it was stuck in the dispensers. I couldnt get it out. The bagels were gone and the only juice avaliable was apple.

Partner

6/10

Pleasant

16 Jul 2025

Matthew

90 degrees and humid outside. Arrived in room (approx 8pm) to find that the air conditioner was set to “heat”, and when changed it back to “cool”, it was unable to cool effectively. Room remained hot and only cooled to 78 degrees by 5:30 am

Business

8/10

Excellent

13 Jul 2025

Mark

Price.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Deattrya

N/A

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Michael

One of the worst stays!

The toilet and bathtub kept back up! The lady checking us in had. Attitude when I asked for bedding for the pull out couch as they didn’t equipped the room with it when we checked in! One of the beds had a metal post coming out from under the bed me and two of my children hurt are selves on.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Ibrahim

Good service

8/10

Excellent

11 Jul 2025

Verified traveler

Clean and Comfortable

I was pleased with our stay here. Our room was much larger than I expected, which was great for our family of 6! The room was very clean and the beds were comfortable. I can't ask for much more. My kids loved the pool ( I recommend replacing the tile with something not so slick) and the morning breakfast. Staff were nice. This is not a Marriot by any means, but I would book here again.

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

WArren

Staff was great

Leisure Self

4/10

Poor

07 Jul 2025

Jasmine

Wonderful staff , nightmare faucility

Business Family_with_children

8/10

Excellent

07 Jul 2025

Minh Quang

it's good .comfortable

Partner

6/10

Pleasant

07 Jul 2025

Deborah

The room was clean. The bathroom was dark because one of the bulbs was burned out and then had not been replaced. The carpeting in the dining area is very badly stained all over. The tile floor is in the reception area and hallway were dirty and not cleaned.

The front desk clerk was friendly and helpful

Leisure Partner

4/10

Poor

07 Jul 2025

Kimberly

not happy

We didn' stay here because the desk clerk was not putting in my credit card correctly. I called my bank 3 times they kept sayng evereything was good.

i went to another hotel it worked fine. Your hotel still charge it even after they said they wouldn't