Name: TownePlace Suites Ottawa Kanata
Address: Maritime Way 1251, Kanata, K2K 0J6, CA

8/10

Excellent

03 Aug 2026

Bill

Good

6/10

Pleasant

03 Aug 2026

Jerry

The room smelled like someone dumped a gallon of milk on the carpet and just left it. Spoiled milk. That smell was trumped by the smell of the fridge, when you open the door it was like being hit in the face with rotten food left in their for weeks. We closed that and never opened it again. Luckily we only stayed one night. The location is great, close to the highway, restaurants and shopping.

10/10

Exceptional

31 Jul 2026

ROHAN

Great place

10/10

Exceptional

31 Jul 2026

Jacques

Always clean and quiet , nice breakfast

8/10

Excellent

28 Jul 2026

Mary

The hotel was clean, and the staff was very friendly. The breakfast was filling and good. If you like oatmeal, there were about 10 different toppings to put on it, and they were all good options. The resealing of the parking lot caused it to be blocked off the whole stay. Cars were parked on the street behind the entrance, and you had to walk around the building to check in. Once you had a room key, you could use the back entrance to bring your luggage in. I wish there was something on the website about that. Chances are we wouldn't have booked it, so I guess it served them well not saying anything. The room layout was strange. There was a lovely kitchenette stocked with cookware and utensils, plates, and glasses to make your own food. The bathroom layout suffered because of it. The toilet was in a room with the shower, and it was a very tight fit. The sink was outside the bathroom and not far from one of the queen beds. If you were utilizing the kitchenette, then maybe it would be easily overlooked, but it made it strange, especially for our 19 year old son that was in bed closest to the bathroom. So, takeaway is how convenient it would be if you were staying several nights and could make your own meals. A little unusual for a one-day visit.

10/10

Exceptional

21 Jul 2026

Margaret

Housekeepers helped maintain our room clean. All of the staff were very friendly and helpful. There were a variety of breakfast selection daily. We were a family of 4 with small children. We stayed for 8 nights. We had a wonderful stay and would highly recommend this place! We look forward to our next hotel stay.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

sheila

Very nice property. Clean, comfortable, quiet and well appointed. Great gym.
However…
Checking in took forever. I think the desk clerk must have been writing an essay!
There were no luggage racks in the room and I couldn’t find a hair dryer
Front desk didn’t take tap
Breakfast was only available until 9am (that’s 6am in Vancouver where we flew in from!)
No bar or restaurant on the property. Lots of restaurant choices within walking distance bur a car would be required in bad weather.
Conclusion: highly recommended for long term stays

Partner

2/10

Poor

15 Jul 2026

Adhel

Breakfast was ok

Family

8/10

Excellent

13 Jul 2026

Christian

Bon endroit pour un séjour professionnel ou en famille: la cuisinette de la suite comporte une petite plaque de cuisson, un lave-vaisselle (eh oui!) et un véritable frigo (pas de type bar). Petit-déjeuner inclus est minimaliste, d'où la cote globale de 4/5

Partner

10/10

Exceptional

08 Jul 2026

Stacey

Very nicely appointed rooms and well maintained property. Very convenient location not far from the highway for travelling through the area. Parking was included as was a good breakfast. Staff were friendly and helpful.

Partner

10/10

Exceptional

05 Jul 2026

Todd

Very clean hotel. Great breakfast. Kids loved the pool.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Amanda

The room was beautiful. The staff was very nice. I was disappointed that the pool was out of commission and it wasn't stated previously to booking. I booked that hotel because they had a pool. I didn't find out until after checking in and discount wasn't offered.

Partner

10/10

Exceptional

03 Jul 2026

Chantal one

Perfect

10/10

Exceptional

02 Jul 2026

Maria

Everything was really good except the laundry machines were dirty. Dryer filters were full of animal fur

Family_with_children

10/10

Exceptional

28 Jun 2026

Armen

Very friendly staff clean property well equipped kitchen

Family_with_children

8/10

Excellent

27 Jun 2026

Jessica

good

8/10

Excellent

18 Jun 2026

Yuk Ying

Stayed at the ground floor room with no choice for 5 nights but fortunately quiet. Preferred that the housekeeping could clean the room everyday but not once every couple days. Breakfast selections were better during weekends with sausage and omelette but no more during weekdays with very limited choices. The shower bathroom is very tight and the door bumped to my feet when closing on the day. Need to be carefully to get in. Kitchen is nice and convenient if you need to use it.

Partner

10/10

Exceptional

16 Jun 2026

Justin

Everything was great!

10/10

Exceptional

15 Jun 2026

Mustapha

Good location and helpful staff

Family_with_children

10/10

Exceptional

14 Jun 2026

Karen L

Ray at Front desk was very helpful when I had a question. All other staff were friendly and attentive

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

William

Very clean and modern hotel and rooms.

Self

10/10

Exceptional

10 Jun 2026

Michael

Hotel is well located, close to the highway as well as shops and restaurants. The staff were very friendly and helpful while the rooms were fairly spacious and clean. The breakfast is OK but fairly average. I've there many times and will probably use it again later in the year.

Partner

8/10

Excellent

31 May 2026

Bernard

Breakfast was minimal at best, and could easily be improved. The breakfast staff person was excellent however. The elevator was the only place where I questionned the quality of maintenance and the choice of equipment. I was in an accessible room which was very impressive. If it were possible to add a door stop to the bathroom door, it would make it easier to enter and leave the room.

10/10

Exceptional

30 May 2026

Christina

Staff was ensuring that the large sports group families were respectful of other patrons. Much appreciated when we needed to be up early the next morning.

Family

8/10

Excellent

26 May 2026

Dale

The staff was very helpful, except for the fact that they could not find any pillows. Each king bed has two pillows?
The breakfast was far from adequate.
The location is excellent.

Pet

10/10

Exceptional

26 May 2026

Cristina

The check in was fast, the room is spacious, clean and no noise in the hallways. Breakfast has several food options and you can seat inside or outside.

Partner

10/10

Exceptional

18 May 2026

Sharmin

The room had a small kitchen and full size refrigerator , great for extended stays.
No visible air ventilation in the bathroom.

10/10

Exceptional

18 May 2026

steffany

Super friendly and helpful staff! Very clean property and rooms!

Family

6/10

Pleasant

17 May 2026

stephan

Pas grand chose

Family_with_children

6/10

Pleasant

16 May 2026

Mohamed

Sofa bed was awful! You could feel the mattress springs. Breakfast was meh

Family_with_children

8/10

Excellent

12 May 2026

Ekaterina

Staff were nice, hotel was clean and the breakfast was a nice bonus. I stayed for 3 nights and traveled with my dog. Unfortunately they haven’t cleaned my room a single time, even after I had inquired about it.

Pet

10/10

Exceptional

10 May 2026

Lindokuhle

Pleasantly surprised about my experience here. The place was clean, amenities were fantastic, and the staff were super helpful. I had no issues during my stay and will most certainly stay here again. Having a full kitchen stoked with dishes and cutlery, and a full fridge, was just the cherry on top for trip with young children.

Family_with_children

10/10

Exceptional

10 May 2026

Rajinder

Excellent

Family_with_children

10/10

Exceptional

20 Apr 2026

Pedro

Great breakfast.
Safe parking.

Partner

8/10

Excellent

19 Apr 2026

Paul

Staff was very helpful and everything was clean.

Family

10/10

Exceptional

18 Apr 2026

Ryan

Clean room

Partner

8/10

Excellent

18 Apr 2026

Kevin

Clean room very small shower bathroom

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

john

It all went well front desk gentleman was polite helpfull and helped with my request for the quietest room possible because of 4 sport teams that where staying there

10/10

Exceptional

30 Mar 2026

josh

Great Room Great staff

Partner

10/10

Exceptional

28 Mar 2026

samson

Good hotel

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Lissa

Great place. I would stay there again. We did not make it down to the breakfast.

10/10

Exceptional

27 Mar 2026

richard

Breakfast was wonderful.

8/10

Excellent

23 Mar 2026

Donald

King size bed was great. The pullout couch was god awful horrid however and would not recommend such sleep options in the future.

Friends

8/10

Excellent

22 Mar 2026

Virginia

No. I thought the pool was a little cool and look like it needed some cleaning

Partner

10/10

Exceptional

20 Mar 2026

Jenny

Loved our stay!! Everything was perfect!

Family_with_children

10/10

Exceptional

20 Mar 2026

Sartaj

Very nice

10/10

Exceptional

19 Mar 2026

JoAnne

Great stay. Good location.We had a kingbed with a pullout sofa. When opened it was a bit crowded. It was difficult to get to the bathroom from one side.Breakfast was okay. Not enough fruit, only apples and oranges

10/10

Exceptional

18 Mar 2026

Amie

Staff was wonderful

Family

4/10

Poor

16 Mar 2026

Jay

Had a problem with the toilet running. Eventually we had to turn the water to the toilet off as it was keeping us up all night. When we let the front desk know about the problem all they said was oh sorry about that. What kind of customer service is that? Won't be back

Partner

10/10

Exceptional

16 Mar 2026

Jennifer

Excellent pet friendly hotel in quiet location with ample parking and a short walk from restaurants and shops

Partner

10/10

Exceptional

14 Mar 2026

Scott

Had a great stay, was a great location. .

10/10

Exceptional

12 Mar 2026

Jim

yes

Business

10/10

Exceptional

08 Mar 2026

Laura

Staff were helpful and courteous. The best unit was clean and very well set up. If I needed to stay again in Ottawa I would recommend this hotel!

Business

10/10

Exceptional

28 Feb 2026

Tom

Very courteous.

Partner

8/10

Excellent

22 Feb 2026

Michael

Room was very clean and the staff were very courteous and professional. Breakfast was OK, very basic.
The only negative were the crank calls that we received around 1130 in the evening. Other than that, it was a very enjoyable stay.

Partner

8/10

Excellent

20 Feb 2026

judith

Nicely refurbished hotel. Great location and friendly staff. Rooms with kitchenette are perfect! Enjoyed the pool as well.

Family_with_children

2/10

Poor

17 Feb 2026

Melissa

Check in was ok, room not cleaned, garbage not picked up. Was charged for upgraded internet that was not selected, attempted to dispute, front desk rude.

Self

10/10

Exceptional

16 Feb 2026

Sarah

Yes room was clean, staff was extremely helpful in all situations. It was a home away from home confort. Thank you all.

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Madalynn

The hotel itself was very nice and clean, staff were super friendly. Breakfast was just not what I experienced at other townplaces that I have stayed at. Typically we get a rather large selection usually being scrambled egg or egg patty, a meat, some form of hashbrown, and breakfast beans, whereas this location swrved pancakes one mornkng with sausage and pre made egg sandwiches the next.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Cynthia

Poorly repaired toilet paper holder. Drywall mud wasnt even sanded or painted. Painters tape on the shower wall. Kitchenette cabinets had something splattered all over them, carpet wasnt vacuumed under the table. Hair in the shower and on the floor.

10/10

Exceptional

01 Feb 2026

Megan

the studio room was great! i am glad we found this place we will definitely be staying again! there was a hockey tournament which had a lot of kids in the halls but could not hear anything in the room. the rooms were very clean. the breakfast was actually decent for complimentary!

Leisure Partner

10/10

Exceptional

30 Jan 2026

James

Very clean good breakfast

Leisure Family

10/10

Exceptional

26 Jan 2026

David

Clean room, kids loved the pool, close to the Sensplex for a tournament and tons of shopping/restaurants.

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Darren

Clean. Good location.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Shelley

I took my children to play at the pool. There was a group of kids there pouring soap in and around the pool making it extremely dangerous to walk or swim. My son fell and hurt his shoulder and my daughters eyes burned from the soap. They also put all of the towels for the swimmers into the pool. My children were so intimidated by the behaviours that they wouldn’t swim. The reason why I booked this hotel was mainly because of the pool and my children were too scared to use it. Extremely sad and disappointing. I wish there staff around that kept an eye on the pool situation.

8/10

Excellent

25 Jan 2026

Suzanne

Room was great! Food was good. Must remember to stay in the upper floors though due to the overhead washroom sounds and kids running the lower halls

Business Self

8/10

Excellent

24 Jan 2026

Jenn

The kitchen garbage had not been emptied from the previous stay

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Dustin

Excellent

10/10

Exceptional

19 Jan 2026

Dawn

Room was a good size, had decent amenities in the kitchen area, extra blankets and pillows. Bed was comfortable. I did find that after the two days of showering my skin was very dry, not sure if that was the water or the bodywash provided. Breakfast options were good as well.

Leisure Partner

8/10

Excellent

17 Jan 2026

Tiffany

The staff were friendly, the breakfast was good options and quantity, and the location was great right off the 417 highway. Parking was easy and convenient.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Bernadette

Spacious,clean room. Bed was very comfortable. Breakfast had a great variety. Great location to see event at Canadian Tire place. Good variety of restaurants close by.

8/10

Excellent

12 Jan 2026

Amie

Clean rooms. Nice staff

8/10

Excellent

08 Jan 2026

Ron

The whole hotel was very clean.

2/10

Poor

04 Jan 2026

Alexander

paid for a 2 queen room, was given a 1 kingbed with pull out couch, without any price difference
property was salt at entrance hallways rooms

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

John

The room was a good size and comfortable for two adults and two kids. The pool, they’re not huge, was fun to have and the kids really enjoyed it. Staff was friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Niccolle

we had a great stay

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Julie

It was fresh but choice was limited.

4/10

Poor

16 Dec 2025

Jess

We stayed one night at this hotel. The beds were okay and we slept fine overall. Unfortunately, the TV kept shutting off and only worked about half the time. In the morning, we noticed dirty toenail clippings on the side of the nightstand along with a chocolate chip, which clearly showed the room hadn’t been properly cleaned. We reported this to the front desk, but the only compensation offered was a bottle of water, which seemed odd given the situation. Breakfast was subpar, bacon was hard and tasted too fake. Only good thing was the yogurt. Eggs were not good either.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Katie

Quick and efficient check-in, seamless experience. Good communication, helpful service 24/7 from front desk staff. Room was clean and perfect.

8/10

Excellent

15 Dec 2025

kristy

Great front service

Leisure Family

6/10

Pleasant

01 Dec 2025

diego

Room too small couch

10/10

Exceptional

29 Nov 2025

Mark

Friendly and professional welcome. Thank you!

10/10

Exceptional

24 Nov 2025

Gary

The room was a good size and clean. It was nice and quiet.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Ellen-Clare

Parking was fine. We didn't have the breakfast. We loved our stay. Everything was topnotch.

10/10

Exceptional

18 Nov 2025

Elena

Nice easy stay, great rooms, good service.

Leisure Family

10/10

Exceptional

18 Nov 2025

Julio

Clean room, spacious and comfortable room

Leisure Self

10/10

Exceptional

12 Nov 2025

Sandra

The rooms were clean big ad we were all together on the same floor which i was very pleased with.

Leisure Family

10/10

Exceptional

09 Nov 2025

Crystal

Upon check in the front desk was friendly and helpful. We enjoyed our stay.

8/10

Excellent

31 Oct 2025

Jeff

Stayed two nights, 1st night room on 1st floor was noisy from floor above, requested different room for 2nd night, got 5th (top) floor which was very quiet. Both rooms were very clean and nice.

Partner

10/10

Exceptional

31 Oct 2025

Jatinder

Good service spacious room nice breakfast

Business Partner

10/10

Exceptional

28 Oct 2025

Grace

Very friendly staff. Clean room. Amazing selection for breakfast. Beautiful swimming pool.

8/10

Excellent

26 Oct 2025

Pankti

Clean & Worth Coming Back! 🌟
clean rooms, good breakfast , good customer service, good location

Leisure Friends

10/10

Exceptional

23 Oct 2025

Deanne

Staff on check in was extremely helpful. Nice room, spacious. Tidy.
Breakfast had lots of options and large room to eat in.

Leisure Partner

8/10

Excellent

19 Oct 2025

Dylan

Cons: Bathroom was small and awkward, gym equipment wasn’t fully operational.

Pros: Friendly and helpful staff, nice facility, great location.

Family_with_children

10/10

Exceptional

18 Oct 2025

Jose Ramon

Very good customer service, our family welcomed with our dog, good breakfast, easy access from highway, and good swimming pool.

Leisure Pet

10/10

Exceptional

17 Oct 2025

Josianne

B

Business_and_leisure Family

10/10

Exceptional

17 Oct 2025

Fredrick

Clean rooms and great service. The breakfast was good too. Overall, an enjoyable experience.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Maritza

The hotel is a nice clean place but unfortunately, I don't think for the amount of money we paid it was worth it. The parking always seemed to be jammed as we were coming in. Breakfast was included in the reservations we made but it was very skimpy and not much hot. First day, it was eggs and sausage and when we went to get the eggs they were all gone and it was only around 8 something, second day it was little pancakes with sausage and the sausage didn't even taste cooked all the way. We asked for a laundry bag to our room and was told someone would bring it. We waited over an hour and started getting tired and ready for bed and ended up having to go downstairs to get it ourselves because it was late already. Just a side note, they should really have somewhere to hang towels like hooks or something on the back of the door in the bathroom because we had nowhere to put our wet towels. Disappointed by the stay!

Leisure Family

10/10

Exceptional

13 Oct 2025

Jacques

Good

Partner

10/10

Exceptional

12 Oct 2025

Charbel

Everything is good only the swimming pools water are cold my kids can’t swim. And for the breakfast we can’t find a place to sit and eat.