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Soho Residences Champagne
Ottawa-ON · Canada
111 Champagne Avenue SouthView location
9.2/10Excellent468 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.8/10 9.8
Condition9.2/10 9.2
Neighborhood8.8/10 8.8
Value8.6/10 8.6
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Soho Residences Champagne
With a stay at SOHO Residences Champagne in Ottawa (Little Italy), you'll be within a 5-minute drive of Carleton University and Rideau Canal. This 4-star hotel is 3. 2 mi (5. 2 km) from Parliament Hill and 4. 5 mi (7. 3 km) from Byward Market Square.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and barbecue grills. Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Self parking (subject to charges) is available onsite. Make yourself at home in one of the 25 guestrooms, featuring kitchens with refrigerators and ovens. Your pillowtop bed comes with down comforters and premium bedding. 43-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected.
Conveniences include safes and separate sitting areas, and housekeeping is provided weekly.
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With a stay at SOHO Residences Champagne in Ottawa (Centretown West), you'll be within a 5-minute drive of Rideau Canal and Carleton University. This aparthotel is 2.4 mi (3.8 km) from Parliament Hill and 2.9 mi (4.7 km) from Byward Market Square.
Make yourself at home in one of the 25 guestrooms, featuring kitchens with refrigerators and ovens. Your pillowtop bed comes with down comforters and premium bedding. 43-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.
Conveniences include safes and separate sitting areas, and housekeeping is provided weekly. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
19
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CAD 200.0 per stay
- Service fee: CAD 7.91 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- Contactless check-in and contactless check-out are available.
-
Special Instructions
The front desk is open during the following times:
- Monday - Friday: 9:00 AM - 5:30 PM
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
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Minimal age
19
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Optional fees
- Covered self parking fee: CAD 16 per day (in/out privileges)
- Pet fee: CAD 75.00 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
French
Nearby attractions
Commissioners Park
0.5 km / 0.3 mi
Ottawa Hospital Civic Campus
1.2 km / 0.8 mi
Rideau Canal
1.3 km / 0.8 mi
Canada Agriculture and Food Museum
1.4 km / 0.9 mi
Carleton University
2.2 km / 1.4 mi
Great Canadian Theatre Company
2.2 km / 1.4 mi
Bronson Centre
2.2 km / 1.4 mi
Bank Street Promenade
2.5 km / 1.6 mi
Canadian War Museum
2.6 km / 1.6 mi
Lansdowne Park
2.6 km / 1.6 mi
TD Place Stadium
2.7 km / 1.7 mi
Canadian Museum of Nature
2.8 km / 1.8 mi
Library and Archives Canada
2.9 km / 1.8 mi
Sparks Street
3 km / 1.8 mi
Victoria Island
3.3 km / 2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 25
- hotel
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Lift access
- Terrace
- Concierge
- Luggage room
- Clothes dryer
- Grill/BBQ
Show 5 more facilities & services
- Meeting room
- Business centre
- Non-smoking establishment
- Minimum check-in age: 19
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySoho Residences Champagne
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySoho Residences Champagne
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySoho Residences Champagne
SUITE KING BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Soho Residences Champagne
100
reviews shown
Frank
Clean easy to get to
Meaghan
Central location and fully equipped to stay for awhile. I appreciated having washer and dryer as well Good value for money
ogochukwu
Clean environment
Maureen
There’s no warm fuzzies here. Not even cream or sugar for your weak coffee
Caroline
Very clean and spacious. I will return for sure.
Marissa
The room was nice but not very clean.
François Pierre
Would be great to have 24/7 concierge. My room card stopped working after hours, and I had to call an out-of-town number to reach a contact person who then called a local security agent to open the door.
Omade
Great location, clean amenities
Meaghan
Clean room, easy to walk everywhere , very central
Natalie
The room was dry, the floors were warped and had massive gaps in the boards, the bathroom door barely opened, the blinds were not thick enough to block out the street lights, there were mystery stains in the hallway and dogs could be heard barking around 7am.
On top of all this they don't have a 24/7 concierge onsite, so if you get locked out of your room like I did, you need to call an emergency hotline number. They sent out a technician with a master key to fix the issue, only it couldn't be fixed by him because the battery built into the door lock was broken. Then they had to call in the manager, he was great, but it took another 30 minutes for him to get there. I was locked out of my room for over and hour and a half at 10:30pm. I mentioned the humidity issue to the manager, and he mentioned it was a known issue, thats been unresolved for years.
The hotel did comp one night of my stay, but I still would never recommend staying there to a friend. It really detracted from the quality of my stay in Ottawa overall.
On top of all this they don't have a 24/7 concierge onsite, so if you get locked out of your room like I did, you need to call an emergency hotline number. They sent out a technician with a master key to fix the issue, only it couldn't be fixed by him because the battery built into the door lock was broken. Then they had to call in the manager, he was great, but it took another 30 minutes for him to get there. I was locked out of my room for over and hour and a half at 10:30pm. I mentioned the humidity issue to the manager, and he mentioned it was a known issue, thats been unresolved for years.
The hotel did comp one night of my stay, but I still would never recommend staying there to a friend. It really detracted from the quality of my stay in Ottawa overall.
Jeffrey Andrew
Immaculately clean and well appointed suite. The staff were also great.
suzanne
Very clean and comfortable
Sheerena
The kitchen was fully equipped and there were laundry supplies available for use.
Susan
It was a lovely space but was difficult to keep warm, not well stocked or equipped (no pan for the oven, 2 coffee pods for a six night stay) and no water pressure (if it’s that low, change the shower head. Water flows almost straight down).
Marcus
Was an amazing stay
Ian
Beautiful property, quiet, and friendly staff
Alex
Great
maria Yna
good
Todd
Clean. Great staff. A little bit loud.
Rahim
Limited staffing hours at front desk. No accessible parking spaces. Had to press a button at the parkade exit every single time, and/also and wait for an attendant to pick up the lin
Ryan
Spacious, good location, toilet was loud and sounded like it was constantly filling
Frank
The 2 bedroom apartment was excellent. We had an on-suite washer and dryer, so we came home with clean clothes. It's at the top of Dow's Lake, one block from Preston, so a very walkable neighborhood.
Vitaliy
Great stay. Very quiet and private. Recommend it
salim
We will be back sooner… it’s amazing place to stay in Ottawa
ELINE
The apartment was very clean and the staff always nice to answer my questions.
There is no much shops near by, but the train station is very close.
There is no much shops near by, but the train station is very close.
HOW CHER
A suite complete with kitchen, living & donning area, bed room and toilet. Very comfortable for 2 people. Friendly and helpful staff. A grocery shop nearby with reasonable pricing. The property is within a very short distance from the OTrain station, giving easy access to major attractions in Ottawa. We enjoyed our stay here.
Angela
Great location
Firoz
Absolutely loved my stay at Solo Champagne Residence! The room was spotless, stylish, and super comfortable. Great location, friendly staff, and peaceful vibe. Even better than the photos — highly recommend! ⭐️⭐️⭐️⭐️⭐️
Denise
Great property in a very accessible and convenient area
Hassan
Perfect location across from work
Tina L
10/10
Beautiful rooms, perfect size for 2 people. Close to so many shops and restaurants walking distance. Easy check in process as well as check-out. I will be staying here again!
Sean
Convenient and great location and nice accommodations. Unfortunately not very well cleaned since the last visitor and they had clearly let some food spoil for a long time in the fridge so it absolutely reeked and lingered on any food we put in there. If the cleaning was better between guests it would have been perfect.
Arthur
Overall it was a good stay. The building is new and we'll maintained. Area was quiet, easily accessible to Little Italy neighborhood.
On the down side, concierge is not always there, if they're not there, there's a number to call, but it's a phone number to the parent hotel in Toronto, and there's not much they can help with. We got in late at night and the lockbox to the key was jammed. We called the number provided and they couldn't do anything as there's no one they could send to assist. We ended up having to push and pull on the lockbox door for 20 minutes before it opened, it was very frustrating after a long drive.
There was some hair underneath the bed sheets, but otherwise it was clean. Everything else was great.
On the down side, concierge is not always there, if they're not there, there's a number to call, but it's a phone number to the parent hotel in Toronto, and there's not much they can help with. We got in late at night and the lockbox to the key was jammed. We called the number provided and they couldn't do anything as there's no one they could send to assist. We ended up having to push and pull on the lockbox door for 20 minutes before it opened, it was very frustrating after a long drive.
There was some hair underneath the bed sheets, but otherwise it was clean. Everything else was great.
Louis
Great apartment and enjoyed the stay.
Gail
Very luxe condo suite. Good location with some excellent restaurants nearby. Fairly central to most places by car. However, my suite M2, was directly above the parking garage door. Every car the entered and left required the garage door to open and close. The only time it was ever not doing that was between 2-6am. It was otherwise very quiet. If I was staying or more than 5 days, I would have asked to be moved to another suite or find somewhere else to stay.
Jeff
Great Property, Poor Support from Expedia
The property is in a quiet residential area, and both the building and the room were in excellent condition — clean, comfortable, and well-maintained.
Unfortunately, we had to delay our stay by one day due to my wife breaking her leg. We contacted Expedia in advance to request a simple change to our check-in date. However, they were unhelpful, stating they needed to contact the property manager for approval. Despite this being a reasonable and timely request, Expedia failed to resolve the issue, and we ended up paying for an unused night.
The stay itself was great, but the lack of flexibility and support from Expedia was disappointing.
The property is in a quiet residential area, and both the building and the room were in excellent condition — clean, comfortable, and well-maintained.
Unfortunately, we had to delay our stay by one day due to my wife breaking her leg. We contacted Expedia in advance to request a simple change to our check-in date. However, they were unhelpful, stating they needed to contact the property manager for approval. Despite this being a reasonable and timely request, Expedia failed to resolve the issue, and we ended up paying for an unused night.
The stay itself was great, but the lack of flexibility and support from Expedia was disappointing.
Ahmad
Very Disappointing Stay
I recently stayed at the Soho Ottawa and was extremely disappointed with the experience from start to finish.
First, the smell in our room was unpleasant and noticeable the moment we walked in. The shower leaked water all over the bathroom floor, making it unsafe and messy to use. On top of that, the internet bandwidth was weak and unreliable, which was frustrating for even basic browsing.
The room temperature was uncomfortably warm upon arrival, and we had to contact the concierge to reset the room thermostat before it would work properly. While this eventually fixed the issue, it was an inconvenience that should not have been necessary.
We also had to call multiple times just to get replacement towels, which speaks to the lack of attention to guest needs.
Overall, between the maintenance issues, poor amenities, and lack of responsive service, this was not the standard of quality or comfort one would expect at this price point
First, the smell in our room was unpleasant and noticeable the moment we walked in. The shower leaked water all over the bathroom floor, making it unsafe and messy to use. On top of that, the internet bandwidth was weak and unreliable, which was frustrating for even basic browsing.
The room temperature was uncomfortably warm upon arrival, and we had to contact the concierge to reset the room thermostat before it would work properly. While this eventually fixed the issue, it was an inconvenience that should not have been necessary.
We also had to call multiple times just to get replacement towels, which speaks to the lack of attention to guest needs.
Overall, between the maintenance issues, poor amenities, and lack of responsive service, this was not the standard of quality or comfort one would expect at this price point
Joseph
Pros: Great location and suite is spacious and clean.
Cons: This is NOT a hotel. If you have a problem or issue, the \"concierge\" is only available during the day.
In my case, there was an alarm in the hallway that went off intermittently which lead to some poor sleep during my stay. After 4 days, still not resolved. On the last day, building had a plumbing issue and there was no water. Again, unable to get any help as it was morning. Take your chances booking here; It's a great place when everything works, don't expect resolution when it doesn't.
Cons: This is NOT a hotel. If you have a problem or issue, the \"concierge\" is only available during the day.
In my case, there was an alarm in the hallway that went off intermittently which lead to some poor sleep during my stay. After 4 days, still not resolved. On the last day, building had a plumbing issue and there was no water. Again, unable to get any help as it was morning. Take your chances booking here; It's a great place when everything works, don't expect resolution when it doesn't.
Ben
Great overall !
David
This place was amazing and staff was quick to reply and friendly environment.
Cindy
The property and the room was awesome everything was perfect. I did wish they had a proper broom and good dish soap im a bit fussy about keeping things clean. But honestly was very impressed with my stay. Highly recommend.
Niki
Highly recommend this.
Marie-Noelle
Location close to the tulip festival and also close to downtown
Sarah
This property is listed as a hotel but is not. It is a condo and set up more like an air bnb. It was far from clean when we arrived. Who knows when the sheets had last been washed. We washed the sheets as soon as we saw the makeup and eyelashes still in on the pillows and sheets in the guest room. In the primary, there looked to be bodily fluid stains on the bed. The sheets were dirty as well. I cleaned the kitchen when we got there as there were still crumbs everywhere and the floors looked like they hadn’t been cleaned in weeks at least. I left a message and called the “emergency” number if concierge wasn’t available and never got a response. The price was in fact too good to be true.
TAREK
Complete turnkey living: stylish, comfortable, and ready for anything—from cooking to remote work to entertaining guests.
•First-rate amenities: gym, pool, rooftop, lounges—all without leaving home.
•Strategic location: pick your preferred vibe—Downtown hustle or Little Italy charm.
•Hybrid lifestyle: a condo’s privacy meets hotel‑level service
•First-rate amenities: gym, pool, rooftop, lounges—all without leaving home.
•Strategic location: pick your preferred vibe—Downtown hustle or Little Italy charm.
•Hybrid lifestyle: a condo’s privacy meets hotel‑level service
RUOCONG
Great location, close to everything, and quiet.
Armand
Beautiful place
Lyne
Very nice apartment, clean and quiet. Hot tub did not work which was a little disappointing.
Yotam
Highly recommend!
Dean
With doors and garage requiring fobs to enter the hotel felt very secure and safe. The apartment was well equipped with full kitchen and bathroom supplies. The bed was comfortable, and the room was quiet. Unfortunately, it was not exactly the same as the photos on the Hotels.com website. The floor boards were coming apart (a potential tripping hazard) and the paint on the bathroom walls was peeling. Also, the photos indicated a balcony, yet my room did not have one. Being near Little Italy and Dow’s Lake made it easy to find some nice restaurants and pubs just a short walk away.
Charlene Denise
Decent stay, but not as expected. Location was nice and within walking distance to Little Italy, which was lovely. However, the Concierge never did answer any of my phone calls during my stay and general interactions could have been friendlier (I suggest being prepared to state that you are there for a short term stay and in which room before they abruptly ask, \"Who are you?\" so it doesn't catch you off guard).
I'd ask to avoid a mezzanine level booking if possible (we were assigned this and it was a bit disappointing). Room was very hot for the duration of our stay despite adjusting the thermostat, drinking glasses were chipped and not very clean, and maintenance work started just before 0730am above our room which was not anticipated nor were we informed about it. Generally, it was a decent place to put our heads down as we were out for much of the day but for the amount paid, I would definitely consider other options.
I'd ask to avoid a mezzanine level booking if possible (we were assigned this and it was a bit disappointing). Room was very hot for the duration of our stay despite adjusting the thermostat, drinking glasses were chipped and not very clean, and maintenance work started just before 0730am above our room which was not anticipated nor were we informed about it. Generally, it was a decent place to put our heads down as we were out for much of the day but for the amount paid, I would definitely consider other options.
Joseph
kitchenette was nice feature and having the washer and dryer was convenient, they even included soap for a load. Water pressure in the shower was low for my liking. Some of the flooring, especially around the washer and dryer was popping out, which is a little unprofessional.
Everything was great otherwise.
Everything was great otherwise.
Brytny
Everything about the building and our unit was really amazing. Everything was very clean and we had everything we could need in the unit. We had a good stay there. Our only complaint were the doors felt like they weren’t fitted properly and really hard to close. Specifically the ones in the main bedroom. The apartment door was also hard to latch close.
Karen
The property was very nice, perfect size, close to everything and quiet. We very much ch enjoyed buoyed our stay and will definitely return
Kipp
Great place to stay if doing business in Ottawa, gives you that at home feeling!
Beth
Great location, close to the train, and quiet.
Fran
We loved the property. We just wished we had more information on using the television! Couldn’t figure it out at all!
Zoie
Beautiful building. We really enjoyed our stay.
Mahala
Loved the option of underground parking.
Delores
Great stay in Little Italy
Very comfortable 2 bdrm 2 bathroom apartment. Checkin was quick and easy. Quiet, clean, safe building. Comfortable beds. Walkable area. Located in Little Italy with lots of restaurants within a block. Confectionery close by for grocery items. Close to Commissioners park and Dow’s lake. Short drive to museums & Parliament Hill.
Martha
There were some really great things about staying at Soho Champagne, and some not so great things. Let's start with the good...we loved the location - close to Dow Lake and Little Italy. There are tons of great restaurants within walking distance. It was dog friendly. Our apartment was very nice - modern, clean and plenty of room!
The bad part was the lack of communication. I was told I'd have check-in instructions 24 hours in advance. I didn't. I had to contact Expedia who contacted the property to get instructions. Only then did they come.
The person behind the front desk was not friendly. He was efficient and all business, and wouldn't answer questions until he had completed his whole speel. He did offer check-in information, but not in a friendly way at all. I felt like I was bothering him.
We wanted to park our car in the lot below the building, but we had a cartop carrier on it, and the same guy at check-in came out and very firmly and explicitly told us not to try to park there. .Luckily there is a surface lot next to the Soho Residences, and as long as you're not moving your car, it's actually cheaper than using the Soho Underground lot.
When I left, Soho Champagne charged my card again for $25 with no explanation. I had to ask once again for an invoice that was supposed to have come immediately after we checked out. All in all, the lack of communication put a damper on our stay.
The bad part was the lack of communication. I was told I'd have check-in instructions 24 hours in advance. I didn't. I had to contact Expedia who contacted the property to get instructions. Only then did they come.
The person behind the front desk was not friendly. He was efficient and all business, and wouldn't answer questions until he had completed his whole speel. He did offer check-in information, but not in a friendly way at all. I felt like I was bothering him.
We wanted to park our car in the lot below the building, but we had a cartop carrier on it, and the same guy at check-in came out and very firmly and explicitly told us not to try to park there. .Luckily there is a surface lot next to the Soho Residences, and as long as you're not moving your car, it's actually cheaper than using the Soho Underground lot.
When I left, Soho Champagne charged my card again for $25 with no explanation. I had to ask once again for an invoice that was supposed to have come immediately after we checked out. All in all, the lack of communication put a damper on our stay.
nancy
The air conditioner in the unit was not working so the unit was very hot. Particularly sleeping at night. Also the kettle was broken. Otherwise the unit was beautiful. I would stay there again and highly recommend to my friends and family.
Sarah
Great! But where is my Bill?
I had to extend my stay by a day for business. SoHo was able to do that, which was great. However, I have requested the receipt for the extra day a few times now and have not received a reply. I need the receipt so that I can claim the business expense.
Lalindra
Clean and easy access
Petra
Great property and location. Great space. Very clean and comfortable. We will book Soho residences for future travel.
Sandra
I do not recommend poor in hospitality. I stayed in a room where there was lots of dog hair or cat who knows not up to my standards. Overall, I did not like my stay here, so do it at your own risk. And their garage door hit my car. They did not do anything about it and were very rude towards me. Terrible stay I do not recommend.
Joe
Super convenient location
Wanda (Wendy)
So close to train!!
Gursharan
Over all good
Cliff
Beautiful place
Chen
The condition of the suit is good, the washing machine is dirty, and the mattress of the bed was really uncomfortable compare with any other hotels my wife and I stayed. Could not sleep properly due to the sunk mattress surface, and both our back hurts after sleeping. If this can be solved than overall is good.
Joe
Very difficult to contact on the weekend so had a hard time confirming after hours check in and parking option. Otherwise, this place is great
ainsley
Everything was perfect
Joe
Kitchen is a bonus. 82\" parking perfect
Verified traveler
This is an amazing place to stay!
Christina
Very clean, spacious, modern space. Some toiletries provided. Great location in Little Italy. Great value for price. Nice amenities in the apartment. Parking underground for a fee.
Two areas for improvement are 1. The mattress in my unit was a little warped in the middle. Not as comfortable as I had hoped. 2. Communication is limited. I did not get the check in email but got there for check-in before concierge closed at 5. They did not respond to my message on Expedia about parking. When I called, nobody answered. Took three tries to get someone on the phone. Very helpful once I reached them. This is not a traditional hotel set up so I understand communication can be limited but this is an area for improvement. That said, I would definitely return as I have the process down pat now.
Two areas for improvement are 1. The mattress in my unit was a little warped in the middle. Not as comfortable as I had hoped. 2. Communication is limited. I did not get the check in email but got there for check-in before concierge closed at 5. They did not respond to my message on Expedia about parking. When I called, nobody answered. Took three tries to get someone on the phone. Very helpful once I reached them. This is not a traditional hotel set up so I understand communication can be limited but this is an area for improvement. That said, I would definitely return as I have the process down pat now.
Liz
The property was very nice, but the unit we had was directly over the entrance to the garage, and we could hear the overhead garage door opening each time. The windows looked right out onto the front entrance. Would've preferred blinds that came down from the top, to let in light but maintain some privacy for the bottom half of the windows which were to the floor.
Irina
Happy customer
Super helpful staff, comfortable apartment, very clean, convenient location! My go to place for business once a month for a year now and moving forward!
Lianne
Wonderful view and the bed was really comfortable
Galit
Mostly Wonderful with some internet service issues
The place was really stunning, and convenient location but there were a few things that made it not as stellar as it could have been, the Internet was spotty and crashed twice and not having a staff person at concierge at all times mad with impossible to maneuver. I missed a meeting this morning because by the time the concierge opened their office I couldn't hook on to the Internet. The checking i process, although explained well and hospitality attitude professional and good, the fact that there isn't assistance at all times makes it so that you have to fend for yourself to understand things k your own and if internet as an issue (because you're a guest from outside of Canada) then you may encounter issues. All in all, it was a pleasure and I would definitely come back, I would just be more careful ony expectation for how to schedule meetings
Kurt
Great Stay
Nice place in a good location.
Greg
Big, clean and modern. Indoor parking (especially in winter) is a big plus.
sharon
This is a beautiful modern property unfortunately only one restaurant within walking distance.
The price was reasonable for a couple of nights
The price was reasonable for a couple of nights
Sebastien
It's was nice
Eliza
We have stayed here many times and we always feel right at home.
Paul
Nice location.
Second time staying here. Great location. Parking is excellent and easy to get up to the room. Room was great. Front desk was terrific. Gym was nice. Mattress smelled of humanity, so it either needs a deep cleaning or be replaced.
Roberto
Clean the carpets, there is a musty smell. I like the place and would like to continue to stay there considering I go to Ottawa every month. But the smell bothered me so much I had to go buy a candle at the store.
Junsong
this place is clean and easy to access. i was on the first floor and enjoyed the stay. Gym is fine too.
the only issue is communication. i can’t find anyone to ask for anything at the reception, even during the day. i have no idea that there is extra charges. not a big extra amount but i’d like to see the receipt and items.
if you are the type of person that will need room service or change towels, don’t book here.
the only issue is communication. i can’t find anyone to ask for anything at the reception, even during the day. i have no idea that there is extra charges. not a big extra amount but i’d like to see the receipt and items.
if you are the type of person that will need room service or change towels, don’t book here.
Dominic
Place is really graet
Richard
When checking in everything was very organized. It would be helpful to get more details about the underground parking and elevator access from the parking garage.
Joy
I really liked staying in apartment-style accomodations which were modern, spacious, and clean. I only took off one star because I had to wash the dishes in the cupboards before I used them. I guess the previous person didn't wash them properly and the cleaners didn't notice and rewash them. The building next door is still under some indoor construction and there's construction on the end of the street but that will be temporary. The Line 2 O-train will open soon too and the Dow's Lake station is less than 3 min away. Being able to walk over to Dow's Lake was nice to relax in the morning. It's easy enough to get downtown with only one transfer on OC Transpo. Note that there are no walkable full grocery stores so it's best to do groceries downtown.
Sandra
I like everything about this place
Ivan
Luxurious Stay
This hotel offers a perfect blend of cleanliness and luxury, making it an ideal choice for anyone seeking a truly comfortable and stylish stay.
Craig
Good for the money, but better comms needed
It’s a good place for the money. However, communication could be better and instructions if checking in after hours was unclear. We had some confusion figuring out how to get in and finding our parking spot.
My wife would like to add that the water pressure for the shower was terrible.
My wife would like to add that the water pressure for the shower was terrible.
Samira
Please keep doing what you doing.
Amazing
Amazing
J
We stayed in a 1 bedroom unit on the 6th floor. Some of the pictures make it look like you will stay in a townhouse on the ground floor but that's not the case. The unit was clean, modern and comfortable and very sound proof. We only heard neighbours when they were in the hallway. The building is very close to the otrain station which will be great when it opens but also means you hear the train bell every 10 minutes through the window from early morning to late at night (train testing was underway when we stayed).
Shelly
Construction onsite, noise and being woken up at 7am!!!
Verified traveler
Clean and pretty, but disappointing
Disappointing stay for what I thought would be. Suggest staying at a nice hotel unless cooking is important (or air bb).
Parking - was extremely difficult to reach anyone to get parking. The reservation says to contact. I kept getting this online \"concierge\" which was very useless. Said I was reserved for parking but I wasn't. I finally reached someone, a human - she was very nice and reserved me for it.
The apartment - lots of construction going on - lots of noise. The main issues were: one of toilets constantly \"slowly flushing\" - could hear it all day. During the day, can hear neighbours bouncing some kind of ball or something. At night in the main bedroom I realized the wall to the other apartment was not \"complete\" - the seam against the window, I could see light through into the other apartment! This explained why I could hear absolutely everything the person next door was saying and doing. I had to sleep in the other room - that bed was uncomfortable.
The gym - doesn't work after a certain hour, which sucked because of the work days I was having. Doesn't say anywhere.
The wifi - it is not good. If you need reliable wifi, don't stay here.
I did email the concierge explaining the issues and I got no response whatsoever.
The apartment is otherwise very clean, the TVs work well and I was able to cook my meals which was great. Bed in the main room - comfortable. Other bed terrible.
I decided to leave the day before because I needed good wifi next day
Parking - was extremely difficult to reach anyone to get parking. The reservation says to contact. I kept getting this online \"concierge\" which was very useless. Said I was reserved for parking but I wasn't. I finally reached someone, a human - she was very nice and reserved me for it.
The apartment - lots of construction going on - lots of noise. The main issues were: one of toilets constantly \"slowly flushing\" - could hear it all day. During the day, can hear neighbours bouncing some kind of ball or something. At night in the main bedroom I realized the wall to the other apartment was not \"complete\" - the seam against the window, I could see light through into the other apartment! This explained why I could hear absolutely everything the person next door was saying and doing. I had to sleep in the other room - that bed was uncomfortable.
The gym - doesn't work after a certain hour, which sucked because of the work days I was having. Doesn't say anywhere.
The wifi - it is not good. If you need reliable wifi, don't stay here.
I did email the concierge explaining the issues and I got no response whatsoever.
The apartment is otherwise very clean, the TVs work well and I was able to cook my meals which was great. Bed in the main room - comfortable. Other bed terrible.
I decided to leave the day before because I needed good wifi next day
Denis
Location was great. Condo needed more basic amenities like dishes, glasses, etc. Front desk was courteous and helpful.
John
Central to Ottawa. Room was quiet and very comfortable. At the time of my visit there was alot on construction. Construction on the SoHo and croad construction on Carling Ave near the hotel.
Location & surroundings
Soho Residences Champagne
111 Champagne Avenue South, Ottawa, Canada
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Soho Residences Champagne
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