Name: DoubleTree by Hilton Ottawa Downtown
Address: 33 Nicholas Street, Ottawa, K1N 9M7, CA

6/10

Pleasant

19 Jul 2026

Hayden

Room was not ready when we arrived at 11:30pm, we had to wait 20 minutes to receive our room!

Partner

10/10

Exceptional

19 Jul 2026

Simon

Good

Self

10/10

Exceptional

18 Jul 2026

Amy

Wonderful Stay. Close to all what downtown has to offer

10/10

Exceptional

16 Jul 2026

Christina

Merci

10/10

Exceptional

16 Jul 2026

Rebecca

Clean and stay, great amenities, excellent upgrades. Bathroom shower was awesome. 10/10.

Partner

10/10

Exceptional

14 Jul 2026

david

Great hotel and staff

10/10

Exceptional

14 Jul 2026

Lovelynn

Best location, accommodating staff, and clean room

10/10

Exceptional

13 Jul 2026

Lawrence

room was. great. staff. were 100%. great breakfast. was. good did not use. bar had. a. good. time the. Cookies. were. Wooooooo good

Partner

10/10

Exceptional

13 Jul 2026

Destiny

Staff was helpful and friendly

Family_with_children

10/10

Exceptional

12 Jul 2026

so young

Clean room and very kind and friendly staff

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Kathryn

One suggestion is 2 espresso pods per person in the room :-). Great stay!

Family

10/10

Exceptional

11 Jul 2026

Christian

Amazing place!! Beautiful staff, friendly people…

8/10

Excellent

10 Jul 2026

Paul

Some noise every night

Self

8/10

Excellent

10 Jul 2026

Abiera,

The need to add more staff, We kept calling but no one answered, we got there and took more than 30 mins to check in, and had to pay for parking. The place was decent enough. But kudos to the front desk tho everything was hectic and everyone was pissed but she stayed calmed although it was only her working.

Partner

10/10

Exceptional

10 Jul 2026

Pat

Great location. Nice room. Great staff.

Self

10/10

Exceptional

09 Jul 2026

Dave

Rooms were really small. Less than 200 sq feet. That should be on the website. Other than that it was fabulous.

Self

6/10

Pleasant

08 Jul 2026

Laura Grace

Hallways were musty, 5th floor hallways smelled very bad due to excess humidity and location of the pool. Was out all day and nobody cleaned the room.

10/10

Exceptional

08 Jul 2026

Bélinda

L’hôtel est bien placé, le personnel était accueillant et avenant.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Megan

Pros: Absolutely the location is the best! Literally walking distance or easy transit from a to b. We walked everywhere with a 3&4 year old.Makes up for the other less fortunate parts of this hotel. Staff were super helpful! Called front desk for more of many things as a family of 4 required extra towels and coffee and they came to the door within minutes! They held the elevator as we had a double wide stroller and a handful.

Cons: luck of the draw but kids running around being behind disrespectful, yelling, leaving garbage in hallways and crumbs. Not the hotels fault but a huge nuisance with young kids at 11pm.

Rooms: super small even though sleeps 4. No room for anything. We only had a few bags and a large stroller so if you had luggage not sure where it would go? Travelling with kids and a huge stroller for storage was a challenge- had to be folded and always in the way. We spent our days out so luckily we weren’t in the room often but we are 2 adults and 2 kids and it was cramped.

Beds: not comfortable, and a tiny double?
Pool: not the cleanest, no towels and stairs were extremely slippery ( poor design flaw) also no necessarily the staffs fault.

We had a double room and would have loved a view- so be sure to ask for an outside view of the terrace or city side. (We also didn’t know what the exterior window would be facing)

Parking: awful! Just save the hassle and park across the street at the Rideau Centre Parking. Easier, safer and super easy access.

Family_with_children

10/10

Exceptional

06 Jul 2026

Cherry Anne

Child friendly

Family_with_children

8/10

Excellent

06 Jul 2026

hoi yan wendy

Buffet breakfast was great with a good selection of hot food (sausages, egg, pancake,beans) salad and cheese, bakery (chocolate croissant, plain croissant, muffin, toasts), yoghurt and cereal, juice, coffee and tea and a couple choices of fruits.
Check in and check out was simple, loved the warm cookies.
Room was a little small but bed and linen were comfortable.
Swimming pool wasn’t managed that well, there was no towels and the water was really cold. The pool is extremely small and was packed with people.
Location was great, 15 mins walk to Parliment hill. Plenty of food nearby and only 8 mins walk to by market area.
Packing is a bit expensive $33 per day (multi entry)
Overall good experience and would stay again

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Isabelle

Merci à Gina, housekeeping manager, pour son excellent service

Family

10/10

Exceptional

05 Jul 2026

Natalie

L’hôtel est super bien situé. Le personnel est gentil et la chambre était parfaite.

Partner

10/10

Exceptional

05 Jul 2026

Debora

Les biscuits sont délicieux !

Family

10/10

Exceptional

05 Jul 2026

Yalini

The hotel room was very clean and comfortable. Thank you

Family_with_children

8/10

Excellent

05 Jul 2026

Robert

Good hotel overall, but the parking situation definitely needs improvement.A stronger version with more impact:

The hotel itself was good. Everything was okay with the stay, and I have no major complaints about the room or service.

However, the parking is a serious downside. It is managed by a greedy third-party company, and charging $76 for two nights is ridiculous. Really? For guests already paying to stay at the hotel, this feels unfair and excessive.

Overall, the hotel is fine, but the parking situation leaves a bad impression.

Self

8/10

Excellent

05 Jul 2026

Tim

There was a small issue that I brought up with the front desk. They looked into the issue and it was resolved by the time we returned later in the day.
The buffet breakfast was very good, nice selection I tried one of the omelets it was very tasty. Did not try pool or fitness center.
Very close to shopping (Rideau Center) and Byward market area. Only a 10min walk to the Parliament Buildings, Rideau Canal and O-train stop.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Elizabeth

Everything about the hotel suited our needs. The room was great; the location was ideal, and the staff were very friendly and accommodating. I would recommend this hotel to others.

Family

8/10

Excellent

05 Jul 2026

Stephane

Personnel intentionnel

6/10

Pleasant

05 Jul 2026

Megan

It’s just ok. Not bad for price.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Kerwyn

Hotel is clean, staff are nice and provides you with a cookie upon check in

Partner

10/10

Exceptional

05 Jul 2026

Allan

Excellent location.

Partner

10/10

Exceptional

04 Jul 2026

Stan

We really enjoyed our stay, despite the seemingly endless vehicle-revving on the street below. Motor cycles and cars seem to have a non-stop competition to see who is loudest. That is not the hotel's fault but it was disturbing.
Be cautious in the shower because the water occasionally surges hot and cold. I reported that and was assured that maintenance would be informed.
Less important is the fact that the dispensing pumps on the toiletry products are extremely inefficient. We had to take them out to get the fluid out.
BUT...we would definitely return.
The staff were lovely and the dining room/bar was excellent.

Partner

8/10

Excellent

04 Jul 2026

Patricia

Everything was really great. Complaints are the pool was constantly full of kids and difficult to enjoy but I have kids and totally understand so it's not a deal breaker for me.
Room was well maintained except there was garbage and gum hiden in the top of the couch and missed by housekeeping. Other than that everything was fantastic. Room was clean, and maintained will we were out. The food was great, drinks were great. Seating outside was nice. Staff were extremely nice and helpful. In all I would recommend Double tree to friends and family.

Partner

10/10

Exceptional

04 Jul 2026

Norm

The parking was easy and convienient P3 was where we were told to park and we were able to park 3 spots from the elevator and carting our luggage was a breeze through the auto opening entry to the very secure elevators. Reasonably priced parking and everything was within walking distance for sightseeing.

Family

10/10

Exceptional

03 Jul 2026

John

We decided to stay at this hotel based on the excellent experience we had at a Doubletree in Dublin a number of years ago. As memory served me, the Dublin hotel was clean, well-maintained, with comfortable rooms and great staff. And it's Ottawa counterpart lived up to my expectations... right down to the delicious warm cookies.

This hotel is centrally located, so we had a very short walk to many sites, including the Byward Market, the Parliament Buildings and the National Gallery of Canada. It was also close to some beautiful parks, the Rideau Canal, a huge mall and the subway station.

On top of all of that, they have a noon check-out time (so civilized)!! And did I mention the cookies?

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Sharon Gilroy

The room was very clean and the staff was very polite and friendly , the location is great, the hotel is about 7-10 mins to Parliament and 5 mins to Byward market. There are a lot of restaurants just walking distance to the hotel. The breakfast felt a bit on expensive side but there are a lot of options nearby. Overall 5/5 rating

Family_with_children

8/10

Excellent

02 Jul 2026

Peter

The property is in a great location right outside of the Byward market and the Rideau mall. The staff were very helpful with anything that came up.

The room cleaning could have been a bit better. We found a wine bottle cap near the bed in our room. We were shorted towels twice but staff quickly corrected the issue.

The parking on property is a third party company which coule do more to enforce people parking in a single spot but they also need to clean the garage.

This is our third time staying here so clearly we still enjoy the property.

Family_with_children

10/10

Exceptional

02 Jul 2026

Shirley

The location is good & convenient, the Nespresso coffee is excellent, the cookies from the front desk is delicious 😋

Self

10/10

Exceptional

01 Jul 2026

Rhemar

Relaxing and well cleaned

Family_with_children

10/10

Exceptional

29 Jun 2026

Claudie

La dame a l’accueil était super gentille! Bel endroit, bien situé. Je trouve que j’ai payé un peu cher pour la grandeur de la chambre mais vu l’emplacement de l’hôtel ça valait la peine. Attention le stationnement est 33$ par jour.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Nathalia

Rooms were modern and clean but very small. We were on a king bed with sofa bed. Breakfast was good for the price.

Family_with_children

10/10

Exceptional

25 Jun 2026

Steven

Friendly and helpful in all aspects

Self

10/10

Exceptional

21 Jun 2026

Michelle

Easy check in, staff were lovely. Bed and pillows were comfy! Great shower. Made a difficult trip a lot easier.

Self

10/10

Exceptional

20 Jun 2026

Stephen

Great service, clean hotel, well appointed rooms.

Self

10/10

Exceptional

19 Jun 2026

Daniel

The room was clean as well as the washroom. The staff were helpful with the check in and check out process as well as assisting with parking.

Friends

8/10

Excellent

17 Jun 2026

Derek

This hotel is showing its age.

10/10

Exceptional

17 Jun 2026

Angela

Excellent location!!! Helpful staff and very clean!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Frances

Great hotel. Right next door to Rideau Mall and everything else. Room was great. Loved the walk in rain shower or hand held, you decide. I will definitely stay here again.

Self

10/10

Exceptional

16 Jun 2026

Terry

great place

Partner

10/10

Exceptional

16 Jun 2026

Mercy

Great place!

Business

10/10

Exceptional

16 Jun 2026

Shireen

Very nice staff especially during check in

Family

10/10

Exceptional

15 Jun 2026

Barbara H

My weekend stay was seamless —start to checkout. The staff member told me about all the room amenities, hotel amenities as well as the breakfast and dining options. She also asked what floor I wanted as there were options. The room was spacious and VERY clean. Plenty of towels—great shower—hand held & rain faucet options). Comfortable bed.
She also explained the Hotel policy of putting a $100 charge on my credit card which would be ( and instantly was) returned upon check out if no charges were warranted.
The room coffee Nepresso machine & electric kettle were great for me as I like having coffee readily available
The warm DELICIOUS cookie offered at checkin was a homey touch.
The location is ideal to the Byward Market and the Rogers shopping center. There is a Metro stop about 1 1/2 blocks away.
All the staff were most helpful whenever I needed directions to a restaurant or other place.

Self

10/10

Exceptional

13 Jun 2026

Fernando

Clean room, breakfast was all you expect from a buffet self service and the bar staff was friendly, especially Nicole!

Self

6/10

Pleasant

13 Jun 2026

Victor

Hotel okay, but overpriced.

Family

10/10

Exceptional

12 Jun 2026

Carlene

From check in to check out, a very positive experience from staff. . Food choices were good and freshly prepared. I was happy to see good vegetarian options for both breakfast and dinner. Rooms and bathroom were clean. I would choose this location for future visits.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Simone

This hotel is very clean and the employees are very accommodating. It extremely close to shopping, restaurants and transportation. I would recommend this place.

Family

10/10

Exceptional

09 Jun 2026

Seun

Clean and well maintained. Awesome staffs!
I couldn’t find anything wrong with this hotel .

Family_with_children

10/10

Exceptional

08 Jun 2026

Marjorie

Room was clean and confortable
Close to everything
Staff friendly

Friends

10/10

Exceptional

04 Jun 2026

Bernhardt

Excellent experience.

Business Self

2/10

Poor

01 Jun 2026

Marco

Was not happy they charged for restaurants
When , I never went to restaurants
I don’t believe there story
I think they purposely charged there client
They try to scam

8/10

Excellent

27 May 2026

Sowmya

Pleasant place

Family_with_children

10/10

Exceptional

25 May 2026

Jennifer

Wonderful

Self

8/10

Excellent

25 May 2026

Jennifer

It was nice

Self

8/10

Excellent

25 May 2026

Geneviève

Très bien

Friends

8/10

Excellent

24 May 2026

Tharshika

Its a great location within walking distance to all the core places including parliament, byward, across for CF rideau which made it helpful. Byward has lots of options for eating a nice lunch or dinner gathering. You also have more budget friendly tims, mcdonalds and subway as well. The best part of doubletree would have to be the breakfast buffet!!! So many options so would highly recommend adding this on just to get your day started well for your travels. The rooms are on the smaller side. The temperature of rooms was good between hot and cold for weather changes in May. Staff are helpful in knowing where to go for tourist attractions. Its an easy area for ubers as well as we were traveling with seniors and mobility concerns. The pitfall is that parking is a public shared lot which is fine and cost friendly however, slightly cramped and difficult to navigate so helpful to arrive before check in and secure a good spot and don't recommend using in and out privileges in this area.

Family

10/10

Exceptional

22 May 2026

Jennifer

Great!

6/10

Pleasant

18 May 2026

Gabrielle

La propreté

Family_with_children

10/10

Exceptional

17 May 2026

Joseph

Perfect location for a brief stay in Ottawa

Self

10/10

Exceptional

16 May 2026

JILL

First the positives: Great location within walking distance of the Byward Market (tons of restaurants and shops,) an indoor mall across the street, and the national art gallery (just to name a few.) Our room was small but it was clean. The staff were all extremely helpful, pleasant, and very customer focused. The bed and pillows were very comfortable, we appreciated the blackout curtains, and the room was quiet.

The breakfast buffet had many choices and everything tasted fresh. The price was a little pricey for a person like me, who doesn't eat much, but it sure was convenient. Of course, we could have walked to Byward Market to find something a little less expensive. The cookies when you check in are wonderful and a really nice touch!

Now for improvements: We were staying 4 nights and there was very little room to store our suitcase and there was no dresser, which would have been very helpful. There were 2 of us staying in the room, so it would be nice to have more than 2 little creamer containers, especially since it was strong coffee. Although, when asked to leave more on day 2 of our stay, it was taken care of. Parking is a little tricky and costs $22 dollars per day CA. Drinks and dining is a little pricey, yet the food was very good. There is no bottled water available on site, so we walked to a convenience store to purchase our own.

Partner

10/10

Exceptional

16 May 2026

Ronald

Clean hotel, really downtown core, close to the mall

Self

8/10

Excellent

13 May 2026

Adebowale

The room was very small but clean, and the front desk staff were so helpful whenever we called.

Family_with_children

10/10

Exceptional

10 May 2026

Dhara

Great location and exceptional customer service. The rooms were cozy and clean. The housekeeping staff were extremely helpful. My only recommendation would be to update the pool area.

Family

10/10

Exceptional

09 May 2026

david

Very good

10/10

Exceptional

09 May 2026

Steven

Nice room and clean

10/10

Exceptional

08 May 2026

Nisreen

G

6/10

Pleasant

06 May 2026

Elisabeth

The visit to this hotel was less than expected. We looked forward to swimming but the pool and pool deck were dirty, The room was nothing special…no microwave. For the price we paid, at least a continental breakfast should have been included. Breakfast 28 dollars! The sheets were very rough. For a 4 star hotel I expected much better!!!!

Family

10/10

Exceptional

05 May 2026

Mark

Great

Family_with_children

6/10

Pleasant

03 May 2026

Rochelle

Its okay , if your staying a day or two .

8/10

Excellent

03 May 2026

Ken Kwong-Kay

Lobby is under renovation. Other than that, it’s good.

Family_with_children

8/10

Excellent

29 Apr 2026

Jeffrey A

Very well kept hotel. Room was excellent. They're currently under construction. Hotel was busy with people. Construction folks did a good job not impacting the walking paths in the lobby.

Self

10/10

Exceptional

29 Apr 2026

Darlene

Great location , wonderful staff , hotel is renovating so not the best but other then that it was good .

Partner

10/10

Exceptional

28 Apr 2026

Hugh

The main foyer was being renovated but caused no problems. The rooms were very quiet and comfortable. We have been there before and will stay there again when in Ottawa.

Partner

10/10

Exceptional

24 Apr 2026

Mia

Under renovations but otherwise great stay

6/10

Pleasant

24 Apr 2026

Emily

Property was under construction which impacted the lobby, elevators and overall enjoyment

Self

8/10

Excellent

20 Apr 2026

Daniella

The stay was short but good

Self

10/10

Exceptional

19 Apr 2026

Antoine

Loved the location, was very clean, easy parking, friendly staff, nothing to complain.

Family_with_children

4/10

Poor

14 Apr 2026

Étienne

Unfortunately, our stay did not meet expectations. The reception was terrible, and none of the staff could speak English. The room was not good enough for the price we paid. In addition, the outside window was dirty, and the shower pressure was disappointing. The only positive point was the coffee, which was good.

Friends

8/10

Excellent

14 Apr 2026

Andrew

Room rather small. But clean and tidy. Convenient location.
Would stay again.

Family

10/10

Exceptional

11 Apr 2026

Bryan

Can be better

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Steve

Great experience. , w great location

Partner

6/10

Pleasant

07 Apr 2026

Patina

My room was incredibly small - almost like a larger room that had been divided in two. Unfortunately, the lobby was also undergoing construction (not shared at time of booking) so there wasn’t a comfortable space to work.
Housekeeping came by at odd hours (one time at 0830) and did not come back when I asked them to wait, so that my room was freshened only once in the 5 nights I was there. I did make a comment re: size of room and it was not followed up on by management.
The staff however were lovely and since I didn’t have house keeping, sent up coffee/tea etc on my request.

Self

10/10

Exceptional

06 Apr 2026

Aisha

Clean room

8/10

Excellent

05 Apr 2026

Yolan

Helpful staff and great location

Family_with_children