Name: Sheraton Hotel Ottawa
Address: 150 Albert St, Ottawa, K1P 5G2, CA

6/10

Pleasant

21 Jul 2026

Bryan

The staff were all very friendly and helpful. Whenever we had a request or issue they solved it right away.
The hotel room was somewhat dated and there were small surfaces that we could tell hadn’t been cleaned/dusted in a long time, like the outlets on the side of the headboard were very dusty. We had to ask the front desk for our room to be cleaned because housekeeping hadn’t come for 2 days.
Overall it was fine for what we needed.

Partner

4/10

Poor

19 Jul 2026

Samuel

La qualité de l’ensemble des services, incluant le déjeuner, est largement inférieure au prix.
Le déjeuner, notamment, est nul.

Partner

8/10

Excellent

19 Jul 2026

Marc

Great location. Clean, but the washroom was a bit dated

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Luisa

Nice rooms and clean

Partner

8/10

Excellent

13 Jul 2026

Jozie

This was our first time going to Ottawa, the Sheraton was like a good location for a reasonable price. We got a room on the 11th floor, unfortunately our view was of a high-rise office building with floor to ceiling windows.
The room was nice enough, very good sized and the bed was comfortable. The carpet did not look the cleanest, and the bathroom was quite basic for almost $200 a night.

The employees were very friendly and welcoming, they allowed us to check in 2 hours early since our flight arrived early in the day. They also were happy to hold our bags for us on the last day until our flight home, which was really nice.

Definitely add the breakfast onto your fee, it’s well worth the added cost. The breakfast serving staff were exceptional, very attentive and friendly. Food was delicious.

Overall it was a satisfactory experience, considering the price and our length of stay! I would book again.

Partner

2/10

Poor

13 Jul 2026

Sebastian

Bad customer service

10/10

Exceptional

12 Jul 2026

Meri

The room was very clean and spacious. The hotel is well-situated, close to touristic attractions and public transport. I had an excellent stay.

Self

10/10

Exceptional

12 Jul 2026

Rejean

Il n’était pas inclus le petit déjeuner

8/10

Excellent

10 Jul 2026

Mario

Nice helpful staff. Great location near parliament building and Sparks street.

Partner

8/10

Excellent

10 Jul 2026

Cheng

they do not have laundry room

Family_with_children

8/10

Excellent

09 Jul 2026

Cheng Hock

The hotel looks old from the outside but extremely welcoming once you enter the hotel lobby. You can smell the distinct \"Sheraton Scent\" as soon as you enter. Room is clean and there are daily service during my 3 night stays. The fitness room is pretty good, it has towel, water, headset.

Self

10/10

Exceptional

09 Jul 2026

Han

Great in cleanliness and air conditioning

6/10

Pleasant

08 Jul 2026

Catherine

Good location.
Staff completely unhelpful with luggage on arrival or departure

Partner

4/10

Poor

06 Jul 2026

Amirhossein

I booked a room for three people through Expedia, but they gave me a room for two. The package included two breakfast coupons, two towels, and everything else, but it was for two people, not three. It’s frustrating.

Family_with_children

8/10

Excellent

06 Jul 2026

Warren

Despite staff shortages the food was great

Friends

10/10

Exceptional

06 Jul 2026

Deborah

The staff was always friendly and very helpful

Friends

10/10

Exceptional

05 Jul 2026

Derek

Great, helpful and knowledgeable staff.

Partner

10/10

Exceptional

05 Jul 2026

Kevin

The property is in an amazing location. The rooms were clean and spacious. The valet was super quick and getting our car back when we needed it.

Partner

10/10

Exceptional

30 Jun 2026

Sharon

Breakfast and dinner excellent! Staff friendly and accomodating,

Self

6/10

Pleasant

30 Jun 2026

BRIAN JAMES

the parking charges were excessive and the carts were hard to find but the staff were very good.

Family

6/10

Pleasant

29 Jun 2026

Stefano

It would have been nice if the bed was actually made instead of the just pulling up the bed sheets

Partner

6/10

Pleasant

29 Jun 2026

Stephane

The breakfast is served in the VIP lounge starts at 7am, when we got there at 7, nothing was ready. We had a busy day ahead of us and we didn’t get to enjoy the complete breakfast that was included.

Partner

10/10

Exceptional

28 Jun 2026

Miles

Nice hotel, lots to do/see in the area, very helpful staff

Friends_and_family Family

4/10

Poor

27 Jun 2026

Nukhet

Sheraton should be ashamed to have this as one of its properties.

Staff is fine and as expected.

Old building and mediocre rooms. Stay elsewhere for the money. Or stay to observe the smallest king bed you’ve seen. Parking is awful, breakfast is a disaster, terrible room lighting, huge gap at the bottom of room door, and it’s old - even feels a little dingy.

This is a 2 star hotel.

Would never stay at this location again and much less likely to stay at a Sheraton ever again in general, anywhere. If this is how they think a property should be managed they will soon be competing with Motel 6 rather than Hilton.

Partner

10/10

Exceptional

23 Jun 2026

Karen and Michael Serilla

Valet was great.
Breakfast seemed limited.
Staff was helpful.
Hotel was spooky quiet…. Not sure why.

Partner

10/10

Exceptional

16 Jun 2026

Sarah

Clean room welcoming staff

Family

8/10

Excellent

14 Jun 2026

Les

All was very good

Partner

10/10

Exceptional

13 Jun 2026

KASTUR

Amazing staff at breakfast and the bar

Partner

10/10

Exceptional

04 Jun 2026

Jake

Staff was very helpful and friendly, silent and clean room.

Self

8/10

Excellent

29 May 2026

Brian

The staffer actually pretty good very kind. It is difficult to reach all places if you need assistance as I do. The hotel is a little bit in need of renovation and they say they're going to be doing it soon.

Self

4/10

Poor

29 May 2026

Morten

Rooms are fairly spacious. BUT extremely worn out. In particular the bathroom.

Self

8/10

Excellent

29 May 2026

William

Great location and everything you need in a great hotel.

Business

2/10

Poor

27 May 2026

Kookji

When we arrived at the hotel around 4pm, the staff told me our room was not ready yet and asked us to check in after 6pm and I asked her to at least do some upgrade on our room because of inconvenience and she said yes.

When we came back to hotel after 7pm, the room was ready, but the room they assigned us was on the third floor, the lowest floor for the rooms on the hotel, which means they didn't provide us any upgrade at all even though we are Mariott Gold Elite member. That was still OK with us as long as we could have quiet and cozy night.

However, the real problem was there was a party on second floor banquet room on Saturday night, from which music was played so loud that I couldn't sleep at all. First, I went down to reception desk after 11pm to check when the party would be over and she told me in an half hour. However, the music didn't stop till 1 pm and I went down again very frustrated and asked her again when the party would be end. And she said she would ask to lower the music to the party and maybe a half hour later music finally stopped.

What I was so upset from this stay was that the hotel assinged our family on the third floor even though they knew a big party would go on the first night we stayed there. And even after late check-in because they didn't prepare our room on time. Check-in was supposed to be available from 3pm as long as I know.

This hotel doesn't care for the customer at all. For the record, we paid more than $1,000 for two night stay.

Family_with_children

10/10

Exceptional

26 May 2026

Zhuma

Good location, helpful staff, spacious room.

10/10

Exceptional

25 May 2026

David

Perfect location for Ottawa Race Weekend.

Self

8/10

Excellent

24 May 2026

Jon

Good location, great staff, they were all very helpful and attentive. Rooms could use some upgrades but big enough and had everything I needed. I stayed before this time and I'll go back

Self

10/10

Exceptional

24 May 2026

Chandra

Clean room.

Self

8/10

Excellent

24 May 2026

Heather

The bathroom did not function well. Toilet was very slow to flush, sinks were cracked. Did not expect that in this level of hotel.
But the food service on the 17th floor was amazing and the young woman serving us was amazing! She gets a golden star from me!

2/10

Poor

23 May 2026

Flora

The breakfast, was excellent,
The personal was very nice and very helpful and respectful 🙏

Partner

8/10

Excellent

23 May 2026

Heinz

The hotel is well located and clean. The staff is excellent and the food was excellent. The hotel Needs an update, it’s a bit dated. Overall I would recommend the hotel

Friends_and_family Family

8/10

Excellent

19 May 2026

YI-YU

The breakfast was served but because of short of staff (only 2 on duty), there was a long line-up waiting for the table. We waited for our food for like 25 minutes. This was very bad

Family

10/10

Exceptional

19 May 2026

Gyle

Food in restaurant was good

Friends_and_family Family

10/10

Exceptional

18 May 2026

Richard

Great couple retreat in Ottawa

Partner

2/10

Poor

18 May 2026

Martin-Louise

What happened to Sheraton since being managed by Marriott? Unfortunately, this was far from the Sheraton experience I expected during my stay in Ottawa this weekend.

The experience started with a one-hour wait just to park the car, as there was only one valet attendant available. Check-in was slow and inefficient, and breakfast service was extremely disappointing — we waited over an hour to be served cold food.

The hotel itself feels tired and run-down, and I was surprised by the lack of security, as anyone appeared able to access guest floors without a key card requirement in the elevators.

Overall, this stay did not meet the standards I associate with the Sheraton brand. Considering the price, I would not recommend staying here. Don't waste your money.

Friends_and_family Family

8/10

Excellent

17 May 2026

Nathalie

Excellent service. Le personnel est fabuleux

Family

8/10

Excellent

17 May 2026

Rita

The room was very clean and smelled good. The towels were terrible. Thin and scratchy. Property is well-located in downtown and close to everything. The breakfast was ok certainly not worth $30.
The price was not cheap at $250 a night. I would stay again but not do the breakfast.

Self

10/10

Exceptional

17 May 2026

Stephanie

Very impressive by the service of reception and valet parking.

Family_with_children

10/10

Exceptional

15 May 2026

Francisco

Great location. Great staff.

Family_with_children

8/10

Excellent

15 May 2026

Desjardins-Hébert

Bien situé pour visiter à pied.

Family

10/10

Exceptional

10 May 2026

Linda

Close to Parliament Buildings

Self

10/10

Exceptional

09 May 2026

Benoit

The room was clean, the staff is amazing always ready to help. The breakfeast was excellent.

Partner

8/10

Excellent

05 May 2026

pascal

Staff very nice, valet parking was really appreciated and easy, breakfast was delicious, rooms and hotel were very clean and well situated. Only negative comment would be that the rooms would need a little refresh. Overall, we had a great time.

Partner

10/10

Exceptional

04 May 2026

Wan Yee Yvonne

They gave me a free breakfast to apologize for the delay in getting the room ready for me. Excellent service!

Self

6/10

Pleasant

03 May 2026

Claudine

Lorsque nous sommes arrivés et que le réceptionniste nous a demandé si on avait besoin de stationnement, nous avons dit non, nous sommes dans la rue. Il nous a répondu : excellent. Nous aurions aimé être informés qu’il y avait un événement interdisant le stationnement des 7am. Cela nous aurait éviter un remorquage.
Il y avait également des déchets derrière le bureau dans la chambre. À part ça, nous avons apprécié notre séjour.

Partner

4/10

Poor

03 May 2026

Kelly Grace

Breakfast was great and the dining room staff were extremely friendly

Family

10/10

Exceptional

03 May 2026

Judy

The toilets need to be swapped out for higher toilets for seniors

Family

6/10

Pleasant

20 Apr 2026

Emily

Clean room. Expensive for what it was. Parking on street free on weekend.

Partner

10/10

Exceptional

19 Apr 2026

Thelma

All of the staff were courteous and very knowledgeable. Breakfasts were delicious and generously portioned. Our room was clean and we loved the open space in it so we could sit in chairs and watch television without having to lie on the bed. Also, it was very nice to have the choice of a bath or shower in the bathroom.

Partner

10/10

Exceptional

13 Apr 2026

Kathleen

Valet parking was simple and hotel staff was welcoming and kind. The room (double queen) was spacious and the beds were very comfy.

Family_with_children

10/10

Exceptional

10 Apr 2026

Yasmin

The hotel needs an update. The towels/linens are not great and the toiletries are missing in the bathroom (eg shower cap,etc.)

Business

8/10

Excellent

10 Apr 2026

Myriam

Was a bit disappointed that the pool was closed and I had no one warning me about it.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Dominique Lisa

My room wasn't cleaned during my two night stay.

Self

8/10

Excellent

26 Mar 2026

Elizabeth

shops/entertainment is nearby. pool was under construction which was disappointing

Self

10/10

Exceptional

22 Mar 2026

Andrea

The staff was very welcoming and friendly. The chair and ottoman in the room was perfect for reading my book, the bed and pillows were so comfortable and the room size was spacious to enjoy a relaxing stay cation with my husband.

Partner

4/10

Poor

16 Mar 2026

Chi Kong Taurus

We were living at the lower ground and it was very noisy at night. Not a good sleep

Partner

4/10

Poor

15 Mar 2026

Igor

I have reserved the room for 3 adults. The first weird thing was to received an email that said that the breakfast included included only for 2 person.
We have arrived at the hotel very late because of the snowfall after 8 hours driving from Hamilton. The second unpleasant thing was to know that the parking cost 40CAD and that we cannot park ourselves and must use the valet parking. We had to stop on the street and take all our luggage outdoor in the freezing cold.
The last unpleasant news was to find out that the breakfast is not included at all.
I do not recommend to stay in Sheraton Ottawa and will never do that myself again.

10/10

Exceptional

01 Mar 2026

Mark

Clean room

2/10

Poor

26 Feb 2026

Taylor

My truck didn't fit in the parking garage and I was not informed of this prior to arriving.

Self

10/10

Exceptional

25 Feb 2026

KAREN

yes the room was spotless and staff where very helpful

Business

10/10

Exceptional

17 Feb 2026

Tim

Great location, clean hotel

Business_and_leisure Family

10/10

Exceptional

17 Feb 2026

Steven

Great service and wonderful water pressure in the shower.

Partner

8/10

Excellent

17 Feb 2026

Hannah

it was a peaceful hotel

Partner

8/10

Excellent

17 Feb 2026

Rossana

The staff was very friendly and courteous and the room was very clean.

Family_with_children

10/10

Exceptional

16 Feb 2026

Marisa

Clean room and nice staff.

8/10

Excellent

16 Feb 2026

Lucas

The room was OK, but the mattresses were sinking on the middle, making it uncomfortable for 2 people, even one being a child, to sleep on it.
Location was great for Winterlude and to enjoy downtown Ottawa.

Leisure Family

6/10

Pleasant

11 Feb 2026

Jacqueline

Lots of traffic noise if your room is on the street side.

Business

10/10

Exceptional

03 Feb 2026

Manu

Stuff and service were great, very responsive and helpful

8/10

Excellent

02 Feb 2026

Les

Yes

Leisure Self

8/10

Excellent

26 Jan 2026

Laketah

Nice accommodations.

6/10

Pleasant

19 Jan 2026

Benjamin

TV remote

10/10

Exceptional

16 Jan 2026

viviane

Great and friendly service

Business

10/10

Exceptional

12 Jan 2026

Karine

it was great!

10/10

Exceptional

04 Jan 2026

Mackenzie

The room was clean and had everything we needed. We used the gym and it was clean too and had a good variety of machines and weights. The food was amazing !! Great dinner and breakfast at the hotel and great service. Shawn was a great server at the Carleton grill . He had great service and was very funny! I forgot my servers names at the breakfast place but he was amazing and so kind and attentive! The valet was also great and everyone had such a warm and friendly matter! Definitely recommend this hotel and the breakfast package is very worth it.

Leisure Partner

8/10

Excellent

03 Jan 2026

Krystal

Large spacious rooms, would have been nice to have queen beds instead of doubles but overall a nice hotel.

2/10

Poor

01 Jan 2026

Sarah

We were unable to stay at the hotel as all of the parking offered did not fit our truck. After driving around for 45 minutes, we informed management that we wanted our money back and we drove 3 1/2 hours home. I am extremely disappointed and would like a full refund.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Dawn

We enjoyed our stay. The lobby was beautiful, and the rooms were clean and spacious.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Dhanae

Clean rooms, wonderful staff, and a perfect location. Everything was easy and comfortable from check-in to check-out. I would definitely recommend this hotel and would stay here again.

Leisure Family

8/10

Excellent

15 Dec 2025

david

Roons clean, restaurant staff kind and courteous, parking a disaster...u have to valet, no issue there but they brought me the wrong car at one point and didnt even realize.... could have been a problem. At $34/day, the service is not reflective of Sheraton but shows poorly. Other than that, stay was good

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Gilbert

Very nice

Partner

10/10

Exceptional

04 Dec 2025

Tricia

The Hospitality was great! The rooms are spacious.

Business Self

8/10

Excellent

26 Nov 2025

Schelling

Room was large and clean. The service was impeccable. The only problem was that the lounge on the first floor was closed in the afternoon so couldn't get a drink.

8/10

Excellent

23 Nov 2025

van nhat

Personnal ok

10/10

Exceptional

19 Nov 2025

Rod

Great stay

10/10

Exceptional

19 Nov 2025

Cheryl

Love the service of the staff right to the bell help

10/10

Exceptional

15 Nov 2025

Kyle

Let me check in early, free valet parking, I feel like a king.

Leisure Self

6/10

Pleasant

12 Nov 2025

Elizabeth

It was a good stay but the parking valet service Was not provided. Parking needs to be addressed not everyone is capable of navigating alternative choices. Valet should provide that service and park the vehicle for you. Other than that all good thank you

Leisure Friends

8/10

Excellent

11 Nov 2025

Catriona

Clean and spacious room; staff were nice and efficient; restaurant was good, parking was good. Hotel located in walking distance from major attractions.

Leisure Family

8/10

Excellent

09 Nov 2025

Lori

Clean

Friends_and_family Friends

8/10

Excellent

27 Oct 2025

Faeze

It was good