Name: Holiday Inn Ottawa Dwtn - Parliament Hill
Address: 402 Queen Street, Ottawa, K1R 5A7, CA

6/10

Pleasant

31 Jul 2026

Ronald

Hotel was fine the staff were Very friendly and helpful but they seem to be very understaffed I stood in line for over a half an hour at reception while the only staff on duty tried to check in 3 rooms of guests she was alone and looked a bit overwhelmed. There was no Parking available, underground was full and the only available parking was across the street and it was $100 overnight ( That's not a typo) One Hundred Dollars to park my rental overnight. If they moved the stacks of old furniture, skids, mattresses and debris from the parkade they would have space for guests. Will be looking for a hotel with actual parking on my next visit

10/10

Exceptional

27 Jul 2026

Joseph

Location was close to subway, Parliament Hill, grocery store
Check-in was quick

10/10

Exceptional

27 Jul 2026

Ryan

Hand soap in the bathroom!!! Love that. Courteous service at the desk and we were able to do a late check out which was extremely convenient. Super clean and stylish room.

10/10

Exceptional

26 Jul 2026

Neelofar

Cleans rooms, nice staff and great breakfast. Parking was a nightmare though

8/10

Excellent

26 Jul 2026

Stacey

Good stay!

10/10

Exceptional

26 Jul 2026

Sabrina

Tout était parfait

10/10

Exceptional

26 Jul 2026

Lissette C.

The beds were very confy and the location was perfect to see all the sights we were interested on visiting. I would return and stay here again if I ever como back to Ottawa.

6/10

Pleasant

25 Jul 2026

Leonardo

The location is good and it's cheaper than a lot of other hotels in the area. Steps away to Parliament Hill.

Main issues for us were that the rooms weren't super clean and the parking garage.

Parking is $35 per night and it's super duper tight. The better spots are saved for 'Diamond Elite' members...

4/10

Poor

24 Jul 2026

André

Était prês de chose a visité mais les employés ne parlait pas français alors que sur le site ils disaient qu il parlait 3 langues pas de café gratuit des frais de stationnement assez chers pas de pamphlet de choses à visité douche glissante tapis pas très propre

8/10

Excellent

22 Jul 2026

Alpha

Clean staff top

8/10

Excellent

20 Jul 2026

Si Trung

Clean Room, Breakfast good.

Partner

4/10

Poor

19 Jul 2026

Stephanie

We waited over 45 minutes to check in, no parking available

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Penelope

Hotel staff was great and very helpful. Stayed in room 620 and one of the beds is horribly squeaky if you move. I'd fix that. Also the breakfast at The Porch was lacklustre. Their staff was very friendly but it was disorganized and food was cold.

Family_with_children

10/10

Exceptional

16 Jul 2026

Eric

👍

Family_with_children

10/10

Exceptional

16 Jul 2026

Barbara June

We had a great time but parking was full.. the restaurant was amazing
Front desk service A1
9/10 overall

Partner

8/10

Excellent

15 Jul 2026

Rodney

It's supposed to be a non-smoking hotel, but there are definitely people smoking in their rooms. I mentioned it to the staff, but the smoking continued.

10/10

Exceptional

15 Jul 2026

Kayla

Parking was a bit minimal. But other than that , it was fantastic

Partner

8/10

Excellent

13 Jul 2026

Paul

Hotel itself was great and staff fantastic but this hotel has THE WORST parking garage. Very small and cramped and some open spots were inaccessible to anything but a subcompact car.

Family

6/10

Pleasant

13 Jul 2026

Joanne

The location is great for walking to attractions downtown. The hotel is definitely showing wear and tear that should be addressed.

Friends

10/10

Exceptional

12 Jul 2026

Marie-France

Très bel hôtel , lit super confortable, personnels accueillant et avenant.

Partner

8/10

Excellent

11 Jul 2026

Jennifer

Clean rooms. Limited parking. Not guaranteed a spot.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Marie-Claude

Hôtel, parfait à distance de marche pour aller au Ottawa Bluesfest

8/10

Excellent

09 Jul 2026

Guillaume

Les déjeuner sont assez cher à leur restaurant. 70$ pour 3.

Family

8/10

Excellent

09 Jul 2026

Heather

We loved our stay at this property. Excellent location, walking distance to all Canada Day festivities at Lebreton Flats and Parliament Hill. Staff were very friendly and helpful. The AC in the room was a lifesaver during this heat wave. We enjoyed lunch and dinner at the restaurant, but found there wasn’t the best selection at breakfast. It was quiet and comfortable at night. We did notice a few parts of the room that weren’t cleaned, mostly behind chairs, but overall it felt clean and well maintained. We appreciated the Dove bathroom products. It would help to have a slightly larger mini fridge to fit leftovers, but it worked. Thank you for the great stay!

Family_with_children

8/10

Excellent

07 Jul 2026

Diane

If you want any room service you must ask for it.

Family

8/10

Excellent

07 Jul 2026

Jasbir

The check in was quick and the staff was courteous. The rooms were clean.

Family

8/10

Excellent

06 Jul 2026

Robert

The hotel was clean, front desk staff were all friendly and helpful. The location was very convenient for walking around downtown Ottawa.

My only issue was the onsite parking. While the hotel advertises self parking on site, wasn't clear that parking is limited. At the time of check in we were advised that the hotel was sold out so if we found a parking spot, not to move our vehicle or we might not find another one, and would be forced to use public parking lots.

Otherwise, our stay was enjoyable.

Partner

10/10

Exceptional

05 Jul 2026

Timothy

Clean, updated room very well laid out. Comfortable bed and all the in room amenities you’d expect from a nice hotel. Would stay there again in a heartbeat!

Partner

10/10

Exceptional

02 Jul 2026

Keith

Great location. The lounge food was great, the staff were chill and really friendly!

Partner

6/10

Pleasant

02 Jul 2026

Jacqueline

Our complementary breakfast was good, but our room was not ready on time.

Family

6/10

Pleasant

29 Jun 2026

Kerry

No blinds on one window, noisy air conditioning and hall ways. Not a good sleep.

Self

8/10

Excellent

29 Jun 2026

Adrienne

Comfortable rooms, great location, walking distance to everything. Good lobby restaurant with yummy food and lovely staff. Only complaint is lack of parking. Overall a great stay.

Partner

8/10

Excellent

28 Jun 2026

Vanni

Hallway need refresh

Family

8/10

Excellent

23 Jun 2026

Giselle

Hotel hall is kind of old, lots of carpets but do no smell bad.
The Room was small but ok for 3 people.
Bathroom in a small size as well.
The restaurant downstairs had a good meal and nice staff.
We were with our little dog and everything went well.
So, overall I would say it was what I was expecting.

6/10

Pleasant

23 Jun 2026

Eva

Location was good. Easy to find street parking for free and within minutes of main attractions. Hotel was old though with limited attention to cleanliness.

Family_with_children

8/10

Excellent

22 Jun 2026

Charles

Very correct for location and price. However, our room had a view on the interior court. Ask for a room with a view on the street (which is mostly quiet, and nobody can have a look at you,

Partner

8/10

Excellent

20 Jun 2026

Khodabakhsh

The front door slip door need upkeep and maintenance. Underground parking is small and very difficult to park the car. I had to go to other public parking when it was full. My initial authorization credit card money $885.42 after 6 day hasn’t returned to credit card yet.

2/10

Poor

18 Jun 2026

Xiaona

The room smells bad

Family_with_children

10/10

Exceptional

18 Jun 2026

Richi

Super fine everything

Family_with_children

4/10

Poor

18 Jun 2026

Marie-Claude

La propreté de la chambre était déplorable. Des déchets d'un client précédent ont été trouvés sur le plancher. Des cheveux ont été trouvés dans la douche et sur les serviettes propres ainsi que dans les draps. Une odeur désagréable flottait dans la chambre. L'état général de la pièce qui n'a pas été rénovée depuis plusieurs années était très décevant considérant le prix élevé de la chambre. Je ne reviendrai pas.

Self

8/10

Excellent

16 Jun 2026

Marian

Clean room and property. Tastey breakfast large servings. Nice updated bathroom with walk -in shower. Room could do with an update. Overall good hotel in a good location with friendly and helpful staff

Friends_and_family Friends

2/10

Poor

16 Jun 2026

Nancy

We were very disappointed in our stay. Zero communication by phone with the front desk. Seedy entrance with people hanging around. No greeter at the door. The furniture and carpet were dark, old and worn. Coffee maker in the room useless because no creamer offered. No coffee in the foyer. No tea or hot water or water bottles offered. The bathroom very small, some chipped paint here and there, ugly blinds that didn't open correctly, no drapes and the view afew feet out the window was some damaged equipment. The price was nearly double what Expedia quoted us. There was no prior information that the advertised price of $22 for breakfast was not available at the time of the meal so we paid $60 for not very hot omlettes and no seconds on coffee were offered. Parking was antiquated and expensive.
The cost for a three night stay, three nights parking and one breakfast: almost $1,000.

Partner

10/10

Exceptional

15 Jun 2026

DEREK

Clean rooms and the staff were great nice stay

6/10

Pleasant

15 Jun 2026

Susan

It is an older, clean building, somewhat close to the tourist places but probably further out than most. We definitely walked more than we expected.
A couple of aggravating incidents
They mentioned on the website they had laundry service. I called desk to ask about it, and they brought up some antiquated list of item cleaning and drycleaning. We went to parking P1 to get car and go to laundry mat and noticed a coin washer and dryer down there, so went to desk and ask about it and of course it is there for guests to use. Never would have known if we weren't on P1 level. Oh, and we noticed maybe a gym down there?? There was nothing in rooms to tell us anything about the hotel at all, so again would never have known.
An alarm was going off on our 7th floor, in a different room. Tried calling desk for several minutes and no one would answer. Just kept putting us on hold. Someone finally went down there so they would come and stop it.
Never tried the restaurant as we had one vegan person and nothing on menu would work even if modified

Friends

8/10

Excellent

13 Jun 2026

Grace

It was great for a short stay but the rooms are small

Family

8/10

Excellent

10 Jun 2026

Tehmina

it was an Ok stay, The bathroom sink was blocked and they offered apid parking in the basement.

10/10

Exceptional

07 Jun 2026

Michael

Breakfast buffet was surprisingly good and good value. Buffet seating is varied and very nice. Pleasant staff. Room was fine. I'd stay here again.

Self

4/10

Poor

06 Jun 2026

Dyan

Check in was not good. I was having a problem checking in due to banking, but as I was waiting the staff were solving other issues before attending to mine. I felt like it was very rude and inconsiderate of my time.

Self

6/10

Pleasant

31 May 2026

Sophee

Hi, I didn’t have parking and I walked in at 2 am expected to pay up front. That didn’t sit well with me. The place was not as great as your typical Holiday Inn. It was run down. There was no breakfast included as per expected. The Porch was great.

Partner

10/10

Exceptional

29 May 2026

Halyna

Clean room great location

Family_with_children

8/10

Excellent

26 May 2026

David

Great location. Neighbourhood feel yet walking distance to everything. Nice dining room with an outdoor patio. It was nice but also casual at the same time. Easy check in, rooms were comfortable. Staff friendly. Great breakfast.

Family_with_children

10/10

Exceptional

26 May 2026

William

Clean and very conveniently located, quiet and well staffed. Food at restaurant (breakfasts and 1 dinner) was above-average for a hotel restaurant. We had booked for 'breakfast included' but this information was not in their files, so we paid daily (for 4 days)....but when we returned home, we found proof of our pre-payment and when contacted by Expedia, they apologized and gave a full refund with no hesitation. This was greatly appreciated. Mistakes happen, and they 'made it right' immediately. Would highly recommend this hotel.

Partner

8/10

Excellent

24 May 2026

Willis

Rooms were okay and clean. My room had a safe which I utilized. Staff were very helpful in meeting my disability needs

Self

10/10

Exceptional

22 May 2026

Megan

The staff were friendly, very helpful and ensured everything was set up for a wonderful stay. Room was nice and comfortable, really liked the little seating window alcove. Good experience with parking, a bit of a walk from some attractions but quieter area and lots of great a cafes nearby.

Self

4/10

Poor

19 May 2026

Sheizbin

Noisy room fans and impossible to get on the elevator in the morning

8/10

Excellent

17 May 2026

Suzy

Le service des employés, l'emplacement, le stationnement, la propeté. Il y a une ligne de train à quelques mètres de marche ainsi qu'une épicerie
Nous avos passé un super séjour.

Partner

8/10

Excellent

17 May 2026

IMTAZ

Room was clean and well kept

10/10

Exceptional

15 May 2026

Karina

The parking price is a little bit expensive but all depends if you are an sportive person or not. We found other options nearby. The best option is 20 minutes of walks, for us was fine because we love walking and seeing the city. There are public transportation and the subway also.

Family

8/10

Excellent

15 May 2026

Guylaine

The only thing that I found average is that my Québec Health Card with picture was not accepted as official ID. It is a government-issued pièce of ID and Québec is close. It is just as much an official ID as a driver’s licence.

All the rest was excellent!

Self

6/10

Pleasant

13 May 2026

Pav

I got hit with an administrative charge as I checked out.. it wasn't much but it seemed petty and they were unapologetic about it and told me I should have read the fine print. Left a bad taste in my mouth.

Self

10/10

Exceptional

12 May 2026

Pratheepan

Parking should be free with the room, or atleast they shouldn't be charging $35 per night

Friends

2/10

Poor

04 May 2026

Barry

No coffee for breakfast on Sunday. The TV was tuned to an American weather and news channel - in Canada’s capital city!! Tiles in the bathroom have gaps with dirt in them. There was an xtra charge for booking with Expedia. The staff then tried to upsell me on an account with Holiday Inn. I would NOT recommend staying with that hotel and am reluctant to book with other Holiday Inns.

Partner

8/10

Excellent

03 May 2026

Bruno

Hotel was very good but the elevator was very old and slow. Our room was also right next to a bunch of kids with no acoustic insulation whatsoever. It could use some renovation.

Partner

10/10

Exceptional

28 Apr 2026

Michael

Excellent

Self

10/10

Exceptional

28 Apr 2026

Mohamed

Goodness

10/10

Exceptional

28 Apr 2026

William

Why there is a charge of $10 third party booking fee each day? Please clarify!

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Paul

Quick overnighter for a conference - staff were so helpful with a later check in and I got a great corner room with good light.

Clean, contemporary design ( lots of plugs and hooks in the room) and j love that.

Useful non-gouge prices on the food and snacks in the lobby.

Ultra downtown steps from all Ottawa business and tourism things.

Self

4/10

Poor

23 Apr 2026

Simrat

Didn’t even provide water bottles in room.. not even one.. what’s the need of coffee machine than, room was not very well maintained, very old and worn out furniture

Family_with_children

10/10

Exceptional

19 Apr 2026

cindy

Great location and close to many places of interest!

Partner

8/10

Excellent

15 Apr 2026

Chris

Lots of good amenities in the area and very walkable location

Business

6/10

Pleasant

13 Apr 2026

Anne

The room was nice but the heater in the room was extremely loud

8/10

Excellent

10 Apr 2026

Pamela

The hotel itself and staff were great, 5 starts there. The girl the worked at The Porch restaurant however, couldn’t care less if there were customers there at all. We placed our order for a burger and beer each. She brought our drinks over and after about 40 minutes I went to see her to ask if our food was soon ready. She went to the kitchen for a moment and came back apologizing. She had never sent our order through! The entire time, she was hanging over the cash register on her cell phone. Never turning around to tend to the approximately 8-10 customers unless they just arrived. Extremely disappointed with this service. The burger description sounded great, too bad we never got to try them as we had to leave for the game. Management may want to consider a phones on breaks only policy!

Partner

8/10

Excellent

09 Apr 2026

Ben

The hotel was clean enough, it's pretty good for the price and even though the surroundings aren't great, the location is close to popular spots, so it depends on what you are looking for or what you want. The parking is really small, there is a warning on the sote so we knew but it was worse thna expected, but I think that was on us. The staff, specially Haley, Hailey I believe is her name, was incredibly nice

Partner

8/10

Excellent

05 Apr 2026

Shaun

Pool

Partner

10/10

Exceptional

02 Apr 2026

Harsupreet

Convenient location. Nice staff

8/10

Excellent

30 Mar 2026

Jennifer

Great location, lovely room. Really enjoyed my stay there.

Partner

10/10

Exceptional

29 Mar 2026

Catherine

The location was ideal with so many restaurants surrounding. The staff were amazing & the restaurant food was delicious and unique! The chocolate cake was so good! It’s the perfect quiet place for couples.

Partner

4/10

Poor

27 Mar 2026

GRIMUR

.

8/10

Excellent

23 Mar 2026

James

Clean rooms,nice restaurant, good food

Partner

8/10

Excellent

23 Mar 2026

John

The young lady who ran the desk friday late afternoon and Saturday did a fantastic job. I cant recall her name but she was from the east coast

Self

8/10

Excellent

23 Mar 2026

Richard

I had problems with my thermostat,they fixed it quite promptly. Clean room,could have been quieter,some rowdy loud mouthed guests across from me.

Self

10/10

Exceptional

21 Mar 2026

Griffin

Room was tidy and clean, Staff was very friendly. Overall a great quality hotel for the price and in a good location.

Family

10/10

Exceptional

19 Mar 2026

Lisa

Great place. I had the best sleep of my life on their cozy beds.

10/10

Exceptional

11 Mar 2026

Jean-Baptiste

none

10/10

Exceptional

10 Mar 2026

Natalja

The location is excellent. The hotel situated near Lyon LRT station. It is 10 minutes walking distance from the Parliament.
There is a Food basic grocery store around the corner. The room was clean, bed was comfortable, bathroom was renovated.

Self

10/10

Exceptional

09 Mar 2026

Crystal

Everything closes early in Ottawa but there are several shops and restaurants nearby and within walking distance. The front desk staff were incredibly helpful, especially when it came to storing my luggage while I was in meetings before my flight. The room was wonderful, the bed was so comfy. Incredibly clean and well laid out, they had amazing shower products. Only downside to the room was there weren’t any drawers to unpack my suitcase and they don’t have those folding suitcase racks so I had to leave my suitcase on the floor. The hotel restaurant was amazing, would definitely stay there again.

Self

8/10

Excellent

03 Mar 2026

luis

downtown, clean, friendly staff, lots of restaurants nearby and a convenient pub in the lobby

Self

8/10

Excellent

01 Mar 2026

Jeanette

Staff was courteous room was good

10/10

Exceptional

01 Mar 2026

Omar El Kadi

Great staff, the only one thing I didn't like was their heater unit was extremely loud and couldn’t sleep till late.

Friends

10/10

Exceptional

28 Feb 2026

Shivdeep

Clean and good service

2/10

Poor

24 Feb 2026

Angela

I was denied entry I did not have a credit card I offered to pay cash They called the police on me

Self

4/10

Poor

24 Feb 2026

Trystan

They charged for parking 30 sum a day, also because I booked with Expedia they didn’t offer free breakfast.

6/10

Pleasant

22 Feb 2026

Laila

Overall my stay was good. Parking has been an issue. Even if you book and want to pay your spot, hotel does not allow it, very archaic and uneffective parking management. Way to go!

Family_with_children

10/10

Exceptional

20 Feb 2026

Lisa

Great bed, room was clean and staff super friendly!

Self

6/10

Pleasant

19 Feb 2026

Michelle

dont allow people to hang out drinking at the front door until 3am

10/10

Exceptional

18 Feb 2026

Jeff

Clean room as it should be. Great front desk and kitchen service!

Partner

8/10

Excellent

17 Feb 2026

Ann

Hotel is good location, 25 minute walk from the Canal and near groceries and coffee shops. Room was well equipped with coffee maker, fridge, microwave, hair dryer; the bathroom floor needed more thorough cleaning
Staff were friendly.
On site restaurant was convenient but understaffed for breakfast rush.

10/10

Exceptional

17 Feb 2026

Paul

Clean room, proximity to amenities

Self

2/10

Poor

16 Feb 2026

Laura

Staff support was lacking to an extreme

10/10