Name: Les Suites Hotel Ottawa
Address: 130 Besserer St, Ottawa, K1N 9M9, CA

8/10

Excellent

04 Aug 2026

Elisabeth

Rooms are dated and need a bit of maintenance, and the cleaning was okay but not excellent. Beds were comfortable, even the fold out sofa was comfortable. Despite the limitations, is a good value for the space you get.

4/10

Poor

04 Aug 2026

Shawn

This place is a nightmare to get into they did not have rooms ready even at 5 and they bugged us 3 times in the morning to see if we had left they are located right next to a homeless shelter. It was not good
To add insult to injury they charge 38 for parking outlandish

10/10

Exceptional

04 Aug 2026

Ann

Really love this hotel! This is my second time staying here. The rooms are bright, spacious, and clean. All the staff are so genuinely friendly and helpful and the location is very convenient. Thank you for another lovely stay!

6/10

Pleasant

04 Aug 2026

Mat

it was a busy weekend in Ottawa with 3000 athletes for the Ironman Canada race. Les Suites did there best to keep up with the demand. They were fully sold out. we had a two bedroom two bathroom suite which was great from a space standpoint it had all we needed. It was close to downtown and the race. The pool was great for the kids! the laundry machines were essential in the unit. a couple pieces of feedback, the rooms are a little dirty. the floors left your feet or socks black, the soap, shampoo and conditioner in the bathrooms were essentially empty and it had looked like the cleaners didn't vacuum behind doors, hair and dust balls. The air conditioning was ok but the vents and the air filters need to be cleaned desperately. Is a great location for the race and good price but some maintenance and upkeep would go a long way.

8/10

Excellent

04 Aug 2026

Filomena

The room is clean

10/10

Exceptional

03 Aug 2026

Daniel

Perfect location for the Ottawa Ironman. The suite was roomy and very confortable. 5 stars for sure!!!

10/10

Exceptional

03 Aug 2026

Karenne

J’ai adoré mon séjour à l’hôtel Les Suites Ottawa. J’y retournerai c’est sûr!

10/10

Exceptional

03 Aug 2026

Jessica

Really nice, clean and spacious place. Exactly what my family needed after a 4hr drive. No breakfast included but have a nice place in the lobby where you can buy. Highly recommend the croissant and latte.

10/10

Exceptional

02 Aug 2026

Oumar

Ive been several times in this hotel with my son. Good for families. Good place... Downtown... Close By market,restaurants and public transportation transportation...Excellent amenities including washing and laundry...

10/10

Exceptional

02 Aug 2026

Laurie

We love staying here

8/10

Excellent

01 Aug 2026

Oscar Alexander

Everything was OK except one of the rooms was out of shampoo. But the service and the hotel was OK. The surroundings are not as calm and safe as one would like, but we did not have any problems.

8/10

Excellent

01 Aug 2026

Jenna

Les Suites has excellent customer service. We encountered a handful of housekeeping issues upon check-in, including dirty floors, missing kitchen linens and cleaning supplies, mold caused by debris lodged in the sink overflow, dusty baseboards, and hair left in the shower drain from a previous guest. While it would have been preferable not to experience these issues, staff responded to every request within about 10 minutes, resolving them quickly and professionally.

The location is incredibly convenient, within walking distance of major attractions, great restaurants, and transit. While the hotel is across from Youth Services, The Mission, and a couple of blocks from the Salvation Army shelter, we never felt unsafe or bothered. Guest security is excellent, with key-card access for the entrance, elevators, and parking garage, plus security staff in the lobby.

Our two-bedroom suite had very comfortable beds, a well-equipped kitchen, plenty of linens, and an excellent washer and dryer. It's an older building but well maintained. We especially enjoyed the beautiful fifth-floor courtyard outside the gym and pool, filled with flowers and trees.
For parking, after reading previous reviews, we were concerned about our midsize SUV rental but we had no issues. Thanks to the central location, we walked or used transit anyway. Our only minor complaint was the elevators. There are three but, they could be surprisingly slow so, be patient. We took the stairs down and beat the elevators!

10/10

Exceptional

31 Jul 2026

Janice

The room itself was nice. It would of been nice to have furniture on the balcony, managed by using kitchen chairs. Nice having a kitchen.

10/10

Exceptional

31 Jul 2026

Debbie

Spacious 2 bedroom with a nice balcony and laundry available in unit.

10/10

Exceptional

31 Jul 2026

Michael

Great location.

8/10

Excellent

30 Jul 2026

Pooja Sourabh

In house parking is costly.
Hotel is so close to byward market and everything is so accessible from this location. Loved walking around to explore the city. Thoroughly enjoyed the fireworks as well at the Hill park. It was raining lots and hotel provided us with big umbrellas. This made our experience memorable..

10/10

Exceptional

30 Jul 2026

Stephanie

Our stay was great. The room was spacious and kitchen well equipped. The beds were comfortable. Staff were friendly and helpful. We would definitely come again.

8/10

Excellent

30 Jul 2026

Brian

Although there was 3 elevators, service was brutally slow every time we needed. Staff seemed to have some blocked for their service work.

10/10

Exceptional

30 Jul 2026

Claude

Très serviable et très aidant pour rendre le séjour plus agréable.

10/10

Exceptional

30 Jul 2026

Caroline

Très bien pour le prix, bonne emplacement, sécuritaire

8/10

Excellent

30 Jul 2026

Kelsey

View from our room on sixteenth floor was fantastic. Floor was hairy and dirty. We asked them to clean dirt, so so job only. We asked them to mop, that job was good. Pool was cold. The actual room itself and kitchen was great but more plates would be helpful.

8/10

Excellent

30 Jul 2026

Francis

👍

10/10

Exceptional

30 Jul 2026

Ly

Great to have an in room washer and dryer. Location was perfect for exploring and so many options for food around us.

4/10

Poor

29 Jul 2026

Diego Alejandro

Only one elevator was working so all the guests had to wait like 10 minutes to get to our rooms or lobby. also the pool was closed at the time I arrived, so I arrived around 8 pm.
Also , I had to pay for the parking when I should be included on the reservation.

10/10

Exceptional

29 Jul 2026

Michael

Depending on your plans in Ottawa, this is a great hotel close to the Market, mall and many attractions.

10/10

Exceptional

28 Jul 2026

Jarrod Alexander

Clean large 1 bedroom suite.

10/10

Exceptional

28 Jul 2026

KarenTim

We stayed 4 nights in a 2 bedroom ,2bathroom suite . Loved the full kitchen living room and having laundry facility in our suite . Walking distance to most everything 5 minutes or less to Byward market ,Otrain ,CF Rideau Mall and restaurants then maybe 10 minute walk maximum to Parliament Hill Rideau canal. Our car didn’t leave the parking garage during the stay.
Enjoyed the terrace each night before bed , Rooms seemed pretty much soundproof from other guests but we did hear some street traffic through the night.
Attended a sold out concert at Lebreton Flats and we could just walk out the door 2 minutes to the OTrain which offered free transportation to and from the concert. Amazed at how quick it was going to and returning from the concert grounds .
We’d definitely stay here again.

10/10

Exceptional

28 Jul 2026

Karenne

L’hôtel est parfaitement situé dans le Centre-ville. Tout était à distance de marche.

10/10

Exceptional

28 Jul 2026

Steven

Friendly staff, clean

8/10

Excellent

28 Jul 2026

Joseph

Good location and great room

10/10

Exceptional

28 Jul 2026

Stefan

Decent place, clean halls, easy parking access and convenient location

10/10

Exceptional

27 Jul 2026

Guylaine

Belle endroit! Très bien situé

8/10

Excellent

27 Jul 2026

MOHAMMED OMAR

Tout était parfait proche des restaurants magasins centre rideau

6/10

Pleasant

27 Jul 2026

Amy

We stayed in a one bedroom suite with our children sleeping on the pull out couch. The mattress on the pull out was terrible. While I appreciate these mattresses are never as good as a bed, my children were sleeping on springs. My 5 year old complained it was uncomfortable, so clearly it was in bad shape! When I asked for an extra blanket to put down on the mattress, I was told there were none and this is how the beds are. So renters beware. The pull out is a poor excuse for a bed!
I also found the vanity in the bathroom a poor choice for the space. There were about 3 inches of counter around the sink, and the bottom shelf was full of towels, so there was no space to store toiletries. It was so tall my 5 year old couldn't reach the sink to wash his hands, even with the stool we brought. They could help by pulling up a few shelves for towels or to store toiletries, and offer a tall stool for children when needed.
Finally the pool is not worth choosing this hotel for. There is little space around the pool to sit and watch your kids, barely a shallow end, no toys available, and an incredibly deep deep end, so bring your floaties! There are only 2 shared showers outside the pool area with zero privacy and extremely poor water pressure, so you can't really shower there. There's also only a single room, co-ed change room, so wear your suit to the pool! I wasn't able to shower my kids off afterwards and we ran freezing back to our room. Wouldn't come to this hotel again.

10/10

Exceptional

26 Jul 2026

Pawan

Very happy with our staying at this place!

10/10

Exceptional

26 Jul 2026

Steve

Had everything we needed and even had a washer and dryer. Clean and updated.

10/10

Exceptional

26 Jul 2026

Susan

Wonderful hotel with nice size rooms and very nice and friendly staff♥️

10/10

Exceptional

26 Jul 2026

TERESA

We always stay here,close walking distance to Byward market with great restaurant choices and shopping with independent vendors. Next door to Rideau shopping mall. We stay in the upgraded rooms as more modern. Like a one bedroom combo with full kitchen and dishes,pots and pans for those wishing to cook if long stays. We bring breakfast food before heading out for the day. Close to canal for boat cruises. Staff at hotel very nice.

8/10

Excellent

26 Jul 2026

Shannon

Close to the market n the mall

8/10

Excellent

24 Jul 2026

Karine

Bien

8/10

Excellent

24 Jul 2026

Sylvain

The bed mattress and the hide-a-bed need to be updated… 3 nights and it’s the most I can resist.. otherwise it was clean and the kitchenette is all we needed

10/10

Exceptional

24 Jul 2026

Ravi

Everything was great!

8/10

Excellent

24 Jul 2026

Reid

good location downtown. room was perfect for 3-4 people.

10/10

Exceptional

24 Jul 2026

Kristin

The rooms are perfect. Balcony is huge. Staff is delightful. 10 out of 10 will always use this hotel when coming to Ottawa.

10/10

Exceptional

24 Jul 2026

Marissa

Was just like the pictures, got it for a good price, and the kitchen was fully loaded! Probably the best for the price hotel I’ve ever stayed at. Will be back again!

Friends_and_family Family

10/10

Exceptional

23 Jul 2026

Qian

Great place for families. Would stay again.

10/10

Exceptional

23 Jul 2026

Loraine

The receptionist was so kind and helpful. Whatever I needed, she was there to assist

6/10

Pleasant

23 Jul 2026

sajid

Really crowded even when we were in elevator trying to check out it was huge traffic jam more than busy time in Chicago downtown
I was thinking to mention that to the manager that they can charge for the elevator as well since they are looking for a reason to make money on everything like parking in their Really crowded and congested garage parking

10/10

Exceptional

23 Jul 2026

Jean-Francois

Great value!

8/10

Excellent

22 Jul 2026

Gilles

Squeaky bed and dirty air ducts made it less than perfect but otherwise the room was perfect for a large family like ours!

10/10

Exceptional

22 Jul 2026

Jennifer

Les Suites was the perfect home base for our Ottawa vacation. The location can’t be beat and our room (2 br; 2 bath unit) was ideal for traveling with adult children. We love having a kitchen to make some of our own meals, and there’s a Farm Boy and the bounties of the Market in close walking distance. The unit was very comfortable. Nothing super fancy, but ideal for our needs. The staff were pleasant and very accommodating. Nice to have onsite parking, too. My only complaint is the dinky in-room coffee maker: 1 star for the brown water machine! 😆

Family_with_children

10/10

Exceptional

21 Jul 2026

Don

Everything was great. parking is very tight for a larger vehicle but not a major issue

Friends

10/10

Exceptional

21 Jul 2026

Elias

Very clean room, very friendly and helpful staff. Recommended place to stay.

Family

10/10

Exceptional

21 Jul 2026

Jason

Amazing downtown location. Quick check in. Parking onsite for extra $. Clean modern two bedroom suite with full equipped kitchen.

Pool is nice as well. We’ve stayed here twice as a family of four. Very nice place.

Beds comfortable and good pillows as well.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Nick

The staff were so friendly. Although downtown and across a homeless shelter, the building was safe with entry from parking to elevators and a key card entry.
The room was very clean with ice already made in the freezer and dishes and cups provided (4 of each).
The tvs both worked with channels and your own log in for Netflix.
The elevators are a bit slow due to location being busy but maybe it’s not like that throughout the other times of year. This week was Bluesfest and Parliament meeting.

It’s right beside the Rideau mall and walkable to all kinds of food and events in downtown.

Overall, a lovely location and will book again

Partner

10/10

Exceptional

21 Jul 2026

Jody

Good location easy access to the highway

Family_with_children

8/10

Excellent

20 Jul 2026

Anh

The apartment seems to be recently renovated. Everything is newer and clean, especially the bathrooms. Sheets and towels smelled fresh. However I think they may have forgotten to vacuum our unit, or at least the bedrooms. I saw dust bunnies, hair, a dead spider and quite a few tiny pieces of brown cardboard pieces. Didn’t bother me much because over all the place is pleasant and clean and we brought our own slippers to wear inside. Hopefully it’s a one time thing. Would definitely stay again.

Family

10/10

Exceptional

20 Jul 2026

Ryan

Clean, great service and good location

8/10

Excellent

20 Jul 2026

Kelly

Very spacious and good lay out of the space. Bedrooms were very quiet and did not share a wall with other units.
Water pressure in the showers was excellent.
Staff were friendly and helpful.
Floors were dirty - they had been vaccummed but were not washed.

Family_with_children

6/10

Pleasant

20 Jul 2026

Dennis

Paid too much for the room because I was unknowingly ripped off by a third party hotel booking organization that billed me in U.S. dollars without saying so. There should be more protection from this abuse for Canadian customers.
Air conditioning and bathroom fans were noisy.
Room was chilly despite air conditioning turned off for the night.
Lack of soundproofing between units. Could hear people coming and going late at night, talking, banging of doors (doors of units close and lock automatically, but do so loudly).

Self

8/10

Excellent

19 Jul 2026

Naomi

No paper towels provided. But very nice hotel especially for a family

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Mark Erwin

The room is spacious and clean.

8/10

Excellent

19 Jul 2026

Marc

Le divan lit n'était pas confortable. L emplacement était parfait.

Family

10/10

Exceptional

19 Jul 2026

Cody

Great

Friends

10/10

Exceptional

19 Jul 2026

Bonnie

What a perfect location and environment for our weekend in the city. Two bedrooms and two bathrooms were so appreciated for our family consisting of my son, my grandson and myself. So much space for us all, parking, attached restaurant for breakfast, and ability to walk to shopping and restaurants was the best!

Family_with_children

10/10

Exceptional

18 Jul 2026

Gorica

Great location. Fantastic staff. Clean rooms.

Friends

6/10

Pleasant

18 Jul 2026

Michelle

We had an issue with the thermostat not working. I asked at the front desk in the evening to have the batteries replaced. Unfortunately we were told the maintenance staff was gone for the day and all supplies were locked up. Gentleman at the desk at the time was unwilling to find a solution to the issue and was very dismissive of the fact that we were on the 17th floor with no air conditioning in a heat wave.
Upon checkout I discussed the problem with Mary. She was a star and handled our complaint with professionalism and courtesy.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Stephanie

Rooms were large and spacious however they were not as clean as I would have expected. The area around the hotel was not great. A lot of police and homeless in the area.

Family_with_children

10/10

Exceptional

18 Jul 2026

Sylvain

Super bien situé!

Family

10/10

Exceptional

17 Jul 2026

Evelyne

Bien accueilli et en français. Suite propre et spacieuse. On a apporter nos chaises de camping et une petite table pliante pour profiter du balcon, c'était très bien. Cuisine moderne, propre et bien équipée. Je recommande.

Family

10/10

Exceptional

17 Jul 2026

Hassane

L’accueil était bon cordiale ,un excellent service

Family

10/10

Exceptional

17 Jul 2026

Youssef

Bonne expérience

Family

4/10

Poor

16 Jul 2026

Shapour

The parking area was very dirty and had a low ceiling height. They charged an extra fee for parking. You had to wait a long time for the elevator, and the overall area was not very clean.

Family_with_children

10/10

Exceptional

16 Jul 2026

Lavourne

Property was walking distance to many attractions. Rooms were modern and spacious.

Family_with_children

8/10

Excellent

15 Jul 2026

Joanne

Clean room

Friends

8/10

Excellent

15 Jul 2026

Ryan

The property itself was great and we enjoyed our stay. Unfortunately, it was overshadowed by being without hot water for more than 24 hours. I understand that maintenance issues totally happen, but the biggest issue was the lack of listening and communication. I went to the front desk several times throughout the day and was repeatedly asked by the same staff member who I was and what my issue was. Each time, before I could finish explaining my concerns, I was interrupted and told that a conference room was available for guests to shower. While I appreciated that option, I wasn't asking where we could shower. I was trying to find out when the issue would be fixed or whether we would be moved to another room. Multiple times I was told someone would call me with an update, but that never happened. Around 5:30 p.m. I was told a technician would arrive between 4:00 and 6:00 p.m. and that I would receive a call. When I followed up later, I was told the timeline had changed to between 6:00 and 10:00 p.m. and that I would again receive a call. No updates were ever provided. When I returned around midnight, I was told a technician had arrived around 11:00 p.m. but had been sent away. The next morning we took cold showers and as we were packing up, a technician arrived and fixed the issue. The hotel did provide complimentary parking, which was appreciated, but given the length of the outage and the lack of communication, I felt more should have been done to address the situation.

Family_with_children

8/10

Excellent

14 Jul 2026

howard

Hôtel was good, perhaps a bit tired but not unreasonable for the price. The cleanliness of the corridors was not great, but the rooms were mostly good. They 2 bed suites were very spacious and well-appointed, especially the kitchen areas.

The one downside- outside of the control of the hotel, I stress - is that the area around the hotel, although busy and not obviously dangerous, seems to have a homeless problem and some also appear to have problems with addiction. This made the area feel uncomfortable after dark to walk around and we felt we had to be very vigilant.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

LYRA

Close to everything

Family_with_children

8/10

Excellent

14 Jul 2026

D Lee

We had a great two bedroom unit with laundry - super for our family of four.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Susan

Very spacious rooms. Fully stocked kitchen. Very clean

Family

8/10

Excellent

13 Jul 2026

Alexandre

Idéalement situé au centre-ville d’Ottawa. Idéal pour la famille. Excellent rapport qualité prix. Seul bémol, le service d’entretien journalier penne à suffire.

Family

10/10

Exceptional

13 Jul 2026

Maayan

Love the spaciousness of the accessible room

Business Family

10/10

Exceptional

13 Jul 2026

Kristine

Rooms are very clean and spacious, staff are very friendly and helpf

6/10

Pleasant

13 Jul 2026

Jarnail

The hallways were super noisy. We stayed on the 3rd floor. We woke early every morning with the noise of the carts being rolled around by the room service staff. And it was constant all day.

Family_with_children

10/10

Exceptional

13 Jul 2026

Pierre

Parfait

Friends

8/10

Excellent

13 Jul 2026

BRADLEY

The suite was very nice, clean and comfortable. The TV channels were just ok, for an apartment I would expect more. The kitchen facilities were very good. Laundry was nice. The pool area was very crowded and busy - good for kids, not so much for adults. The elevators were painfully slow. Had to go up first as coming down was impossible - all full and long waits.

Partner

8/10

Excellent

12 Jul 2026

Atul

Location is good, though parking is a bit of hassle as it gets booked up quite soon. Besides that the flats are good.

Family_with_children

10/10

Exceptional

12 Jul 2026

Jesse

Great location and friendly staff.

8/10

Excellent

12 Jul 2026

Xin

Location is great, close to everything.

Family_with_children

10/10

Exceptional

11 Jul 2026

elaine

Centrally located, large and clean full apartment style hotel.

Family_with_children

4/10

Poor

11 Jul 2026

Vicheth

The room we stayed had a smokey smell. While my sister room was dusty.

Family_with_children

10/10

Exceptional

10 Jul 2026

Stephanie

Fantastic stay.

2/10

Poor

09 Jul 2026

Laura

At check in, we were notified there was no available parking. We had to park off property....and pay a daily rate every morning at 6am. The room was NOT clean. The garbage and recycling was FULL from the previous guests. We did not have clean towels, yet used ones were hung from previous guests. The floors were SO dirty our white socks are now black! We did not make coffee, yet the coffee area was stained with coffee spills when, the items were moved to give us more counter space. After speaking to the front desk, they said a deep clean would be completed the following day. Is this not completed before the guest checks in? I would NOT suggest this hotel to anyone.

Family_with_children

8/10

Excellent

09 Jul 2026

Karen

Liked the 2bed/2 bath room we had.
AC wasn't working very well on first few days because of heat wave and pool was pretty small to be shared between two hotels but otherwise great experience.

10/10

Exceptional

09 Jul 2026

Grant

It was great

10/10

Exceptional

09 Jul 2026

Geon

Enjoyed the location next to the parliament and byward market. Great place with clean rooms, kitchen, washing ands laundry services in the unit.

Family_with_children

10/10

Exceptional

08 Jul 2026

Peggy S

Walkable to all the historic buildings and museums.

Family

8/10

Excellent

08 Jul 2026

Evangelos

Donna and I stayed at the hotel and, overall, our stay was fine. However, our checkout experience left us with a very poor impression. We were checking out one day early, and when I arrived at the front entrance around 8:30–9:00 a.m., the door was locked. I could see two staff members at the front desk, but instead of offering assistance, I was met with confused looks and gestures to press a button that wasn’t obvious or easy to find. After finally getting inside, I was greeted with an attitude that made me feel as though I had done something wrong or wasn’t capable of figuring out a simple door. I was only trying to check out early, yet the interaction felt dismissive and unprofessional. The rest of our stay was acceptable, but the way we were treated during checkout left a lasting negative impression that unfortunately overshadowed the rest of the visit.

Partner

10/10

Exceptional

07 Jul 2026

Dariusz

Amazing place. Great location and price. Will rebook again

Family_with_children

6/10

Pleasant

07 Jul 2026

Charles

The bar was not properly stocked especially wine and zero beers which is the now thing!