Name: Andaz Ottawa Byward Market, By Hyatt
Address: Dalhousie, 325, Ottawa, K1N 7G1, CA

8/10

Excellent

03 Aug 2026

Julie

Le service de Valet n'est pas adéquat et l'hôtel est sur une artère principale. 1 ascenseur de briser donc avec les bagages on avait un line up à notre arrivée qui attendait 1 ascsenseur. Il ne font pas de refill des bouteilles d'eau qu'on a eu au départ et nous avons eu aucune débarbouillette durant notre séjour.

10/10

Exceptional

01 Aug 2026

Candice

Clean room

8/10

Excellent

31 Jul 2026

Eric

For a new property they could have put in better windows. Kinda noisy at night. Good thing they provide ear plugs

8/10

Excellent

30 Jul 2026

Audrey

Got checked in at 1:30 and was totally satisfied with the room. Did valet parking, worked out great. Went to rooftop bar and had a few drinks, service was awesome.

10/10

Exceptional

30 Jul 2026

Kailey

We arrived early and they were able to check us in right away, which was very nice! The room was great, very clean and spacious. The only downside I would say is it’s a busy street, so parking can be limited in the area when you arrive. There is no parking garage for the hotel and it is valet only, but there are a lot of public parking lots around.
Overall this is a great hotel for a decent price in a very central area.

6/10

Pleasant

30 Jul 2026

Riley

For nearly $400 a night I’d expect a working hair dryer and that wasn’t the case. The shower looked like it was moldy in the corners and an elevator was out of service. We just stayed one night, so don’t know if it was out for more than two days. Construction next door was also quite loud, so if youre sensitive to noise, you probably want to call and see if that is done.

10/10

Exceptional

29 Jul 2026

Faiyza

Great location, great hotel, spacious clean rooms.

10/10

Exceptional

29 Jul 2026

Kristine

Hotel spotless. Bed comfy. The location is perfect steps to byward market. I will stay there again.

10/10

Exceptional

29 Jul 2026

Azad

Wonderful and attractive staff. Facilities were well maintained and clean.

10/10

Exceptional

28 Jul 2026

Audrey

Everyone was friendly, helpful and seemed pleased to see us. The room was great, with really comfortable beds. I saw no recycling, though and that was disappointing. The only other things I might suggest include a towel rack beside the bathroom sink and a second wall hook in the bathroom.
I will definitely come back !

10/10

Exceptional

28 Jul 2026

Paul

The staff were very helpful changing my room to a higher floor where it would be more isolated from the busy night life of the Byward Market district. Also they responded quickly to requests for slippers and blankets.

8/10

Excellent

28 Jul 2026

Stacy

Major construction within a meter of our room’s window. Starts at 7am; would have appreciated a heads up upon check-in. Otherwise a very pleasant stay and great location.

6/10

Pleasant

27 Jul 2026

Ali

Good

8/10

Excellent

26 Jul 2026

Ludmila

Vraiment bon le staff

10/10

Exceptional

26 Jul 2026

Michele

Beautiful! Would definitely recommend this hotel for anyone!

10/10

Exceptional

26 Jul 2026

Morgan

Ideal location near the market. It can be busy at times at reception. Rooms are clean and updated

10/10

Exceptional

24 Jul 2026

Vanessa

Beautiful rooms. Staff is polite and helpful

2/10

Poor

23 Jul 2026

WEI

As a frequent international traveler who almost always stays at Hyatt hotels, this was by far the worst Hyatt experience I’ve ever had.

The staff were rude, unprofessional, and seemed more interested in chatting with each other in the lobby than helping waiting guests.

The room had multiple maintenance issues. The shower water constantly fluctuated between cold and extremely hot, and the toilet kept running after flushing.

What shocked me most was the maintenance staff’s attitude. Instead of apologizing or showing any empathy when I reported the problem, he implied that I was using the toilet incorrectly. Being blamed instead of helped was completely unacceptable.

Maintenance issues can happen at any hotel, but poor customer service should not. This property falls far below the Hyatt standard and was a very disappointing experience.

If you expect the level of service and professionalism normally associated with Hyatt, avoid this property—it was the most disappointing Hyatt experience I’ve had anywhere in the world.

6/10

Pleasant

23 Jul 2026

David

L'hotêl a perdu de sa qualité. Il n'y a plus de drink de bienvenue. Le rooftoop était réservé pour un événwment en pleine période de vacances. La construction autour bloque les vue et est hyper bruyante dès 6h45 le matin.
On amait avant mais plus maintenant.

6/10

Pleasant

23 Jul 2026

VALERIE J

The hotel is great. The staff are fabulous. But I feel sorry for them where the located. Nothing but surrounded in a homeless shelters. People begging for money off the street . People passed out on the sidewalks. It looks like a scene from The Walking Dead. But again staff are great. Hotel is beautiful. It’s just too bad where it’s located. I think it’s in our nation‘s capital and that’s how they’re running in this country. Into the ground.

10/10

Exceptional

23 Jul 2026

Vincent

I like the art on the front desks

10/10

Exceptional

22 Jul 2026

Johanne

Tout à été parfait , la plupart parle français, les déjeuners excellent les prix raisonnables, sur la terrasse au 16e c'est très bien bon service .Au comptoir à l'arrivée le personnel est souriant.

10/10

Exceptional

22 Jul 2026

Michelle

We’ve stayed at this hotel several times. It’s our ‘go to’ when we stay in Ottawa. The staff are friendly and knowledgeable. The property and rooms are clean and in excellent shape. It’s convenient to many attractions in Ottawa.

10/10

Exceptional

22 Jul 2026

Jean

Très bien situé…très bon service

10/10

Exceptional

22 Jul 2026

Jen

Excellent location for a visiting tourist

10/10

Exceptional

21 Jul 2026

Sarah

There was nothing we didn't like. Amazing check in, location, family friendly, smooth check out and valet. Extremely clean.

Family_with_children

10/10

Exceptional

21 Jul 2026

Andi

Highly recommend

Family_with_children

10/10

Exceptional

21 Jul 2026

Gail

Visiting Ottowa to spend time with our Canadian cousins in town, we selected this hotel for its convenient location to the Byward Market. The day we arrived our cousin told us not to go to the market at night as it may not be safe. \"During the day is fine\", he said.
Modern Hotel within easy walking to most of the downtown sights. Delicious Breakfast, served efficiently and with graciousness.

Room was immaculate, and the view of the city from the 11th floor is stunning. Note there is construction next door on the far side of the building from the entrance.
There is a roof top area to enjoy the view~!

Partner

4/10

Poor

21 Jul 2026

Chris

The only issue with this hotel is there is full construction going on next door. They start at 6am and go until 7pm. We would have liked to at least be put in a room not facing the construction and the constant noise and yelling.

Family_with_children

6/10

Pleasant

20 Jul 2026

Noelle

A lot of construction around the hotel right now. This hotel used to be amazing, it seems to have gone down hill a little bit but we still had a nice time and a spot to sleep.

Partner

10/10

Exceptional

20 Jul 2026

Patrick

Besides the construction happening outside the window all good

Partner

10/10

Exceptional

20 Jul 2026

Loghman

Stay again

8/10

Excellent

20 Jul 2026

Jan

Problem when checking in! They did not have my reservation. Had booked it mths in advance. Property was sold out! They took someone else’s room and gave it to us. I was happy for me but not for the other customer

Friends

8/10

Excellent

19 Jul 2026

Sergii

There is a noisy construction site next to the hotel, but earplugs were thoughtfully provided in the rooms. Luckily, it didn't bother us even without them. Overall, the hotel is high quality, but keep in mind that you need to request your car from the valet in advance. Due to the high volume of guests, there can be a wait. Also, the valet doesn't operate between midnight and 7:00 AM, so getting your car during those hours might be difficult without prior arrangement. The a la carte breakfast was a downside for us, and the air conditioning in the breakfast area was freezing—unfortunately, the staff couldn't adjust it. Overall, everything was okay, but fixing these few minor issues would make it a much better stay.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Baishakhi

I enjoyed my stay it was awesome

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Chris

Very well situated in the market

Partner

10/10

Exceptional

18 Jul 2026

Kimberley

Thought everything was excellent that is why we keep coming back! Missed having a housecoat this time, I know it’s summer but it’s great to have after your shower!

Partner

6/10

Pleasant

18 Jul 2026

Colin

Great stay, construction was a loud and blocked the windows.
The room felt like a fancy jail cell.

Partner

2/10

Poor

18 Jul 2026

Heather

No alcohol served on the weekend brunch in the main restaurant. Andrew has the key to the cabinet and he wasn’t in over the weekend. So no mimosa.

I stayed in an accessible room and I couldn’t get my mobility scooter in the room, as the room required holding a heavy fire door open while simultaneously driving into the room. Getting out required a call to the front desk for help.
Mattress in room sat on a flimsy platform and kept sliding off. Very challenging for a hemiplegic person to manage. Had to call for help at 3:30am to get mattress back on platform and bed remade. This is not accessible. False advertising. I had a terrible time with this room. I am bruised all over from this experience. I would not recommend this hotel for handicapped folks, especially if non ambulatory.

Self

6/10

Pleasant

17 Jul 2026

Mariann

Hotel is clean and in a good location. The issue I had is with check in. The room was not ready when I arrived just after 5pm and so I went out for a walk and was promised a text when the room was ready. I never got a text and headed back around 7pm where I was finally issued a room. I was given an accessibility room (I didn’t want an accessibility room) and I was told the room I am being given is a nicer room. So for my inconvenience they put me facing the back of the e building where there is major construction happening pretty much directly under my window starting at 6am. I was too tired to complain when I got the room finally but please don’t insult your customers by saying you are giving them a better room when that was a complete BS statement. Disappointed how I was initially treated.

Self

10/10

Exceptional

15 Jul 2026

Michael

Je ne l’ai pas utilisé

Family

4/10

Poor

15 Jul 2026

Alexander

La zona alrededor del hotel es terrible. El checking se hace en un pequeño espacio y cuando hay fila se bloquea la salida.. al menos la persona debería hablar inglés Y francés… la terraza que tiene una vista magnífica estaba desaseada, como abandonada.. el desayuno hubiera sido mejor en la terraza en lugar del espacio pequeño del primer piso..

Family

10/10

Exceptional

14 Jul 2026

Charles-Olivier

super!

6/10

Pleasant

14 Jul 2026

John

There is major construction currently, right beside the hotel (July 2026) that we were not aware of, which is VERY loud - so loud they leave earplugs beside your bed. They started construction at 6:30 AM and go all day. Elevators took about 10+ minutes, as one lift was not working, and no room service on the night we were staying. Had I known any of this, I would have stayed at any nearby hotel for nearly the same rate.

Family_with_children

10/10

Exceptional

13 Jul 2026

Xinyi

Perfect

Family

10/10

Exceptional

13 Jul 2026

Marc

Great place and great location!

Partner

10/10

Exceptional

12 Jul 2026

Patrick

Clean and confortable room with a great view!

10/10

Exceptional

12 Jul 2026

Jing

I booked rooms for my team members, as you know, Andaz is my only choice when visiting Ottawa.

Business

10/10

Exceptional

12 Jul 2026

CONGCONG

The room is clean, the staff is friendly, and Andaz is my only choice when visiting Ottawa

Self

6/10

Pleasant

12 Jul 2026

Yalda

The room was clean ! The beds were uncomfortable specially the pillows ! The worst part was the noise! I personally only slept 2 hours even with the ear plugs !! Very long wait to check in because the room was not ready on time ( we waited 40 min ) . Over all I won’t ba back . Not worth the 4 stars they give the hotel for the price you pay !!

Family_with_children

10/10

Exceptional

11 Jul 2026

Michele

My husband and I stayed for our anniversary. They gave us a room with a beautiful view. When we arrived to our room there was a nice card from staff and treats to enjoy to help celebrate our anniversary. We will be back again.

Partner

10/10

Exceptional

11 Jul 2026

Kevin

Really clean and helpful

Partner

10/10

Exceptional

10 Jul 2026

Ilana

Everything was great - clean room, friendly staff!

Family_with_children

8/10

Excellent

10 Jul 2026

Noosha

The hotel was clean however there was a smell when you enter the room that I couldn’t tell what it was. I am assuming it was no smoking so it couldn’t be smell of smoke. Parking was a bit expensive however the valet service was really fast. When we got there it was Friday night and it was crazy busy to pull in front of the hotel to use the valet service. Overall very good and I would return again!

Family

10/10

Exceptional

10 Jul 2026

Morgan

Room was clean with nice feel and well designed. Quiet as well. Suitable for.a.business trip

Business

10/10

Exceptional

09 Jul 2026

Siddharth

Overall a good place.

Family_with_children

10/10

Exceptional

08 Jul 2026

Susan

The room was amazing. The only issue is that they supply a coffee maker, but the cups did not fit the into machine while it brews. (It's a one cup machine). Unfortunately, had to go down the street to buy coffee.
Other than that, there is so much to do downtown, and don't really need a vehicle. Great location.

Partner

8/10

Excellent

08 Jul 2026

Stella

Back of the building is under construction. A lot of noise. Mid of the hotel is under renovation. I wish we would of known about it

Partner

10/10

Exceptional

08 Jul 2026

Claudia

I always enjoy my stay at the Andaz. You can't beat the location and the rooms are always comfortable. Drinks on the terrace were fun.

Family

10/10

Exceptional

08 Jul 2026

Linda

Great hotel

Friends

10/10

Exceptional

07 Jul 2026

John

we loved the location. great, modern hotel. very comfortable. would stay here again without hesitation

Family_with_children

4/10

Poor

07 Jul 2026

Leung Chik

Good location, but other than that everything is just no different from a regular 3 star hotel...no expectation is a good expectation for this hotel.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Jennifer

Property location was central and easy to walk everywhere. One thing that was annoying is that there is no food available after 9:30. Restaurant is only open for brunch and the rooftop bar also closes at 11pm. Is this the capital city of Canada or the capital city of some rural town.

Self

6/10

Pleasant

06 Jul 2026

Mildred

I have a mixed review. The hotel room itself was pretty new and clean. The issue is, it is located right in the thick of it, and the windows are extremely thin and it feels like you’re sleeping outside in terms of how loud it is. I didn’t see any other reviews mention this so I did not know how bad it would be. Our air conditioner was also not functioning so we got 0 sleep. HOWEVER, the staff I spoke with about my issues were SO kind and accommodating. I was really appreciative of their willingness to help and make up for the issues I brought up.

Family

6/10

Pleasant

06 Jul 2026

Shazeeda

Everything was good except for a pool and Breakfast why you have to buy

Partner

10/10

Exceptional

05 Jul 2026

José

Magnifique!

Partner

10/10

Exceptional

05 Jul 2026

Janine

Great location and comfortable, well-appointed clean rooms. Staff were friendly and helpful.

Friends

10/10

Exceptional

05 Jul 2026

Sidney

d

Family

10/10

Exceptional

05 Jul 2026

Christa

Nice clean room, very comfortable beds and pillows. Good air conditioning, not noisy. Bathroom and room was modern. Nice linens. Nice staff. Good location, close walk to the Bymarket and Parliment. Lots of places to eat.

Family

10/10

Exceptional

05 Jul 2026

Chris

Perfect location in byward market near all the main sights

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Kayla

Great location for downtown activities! Room was clean and modern, the staff were friendly and addressed any questions or requests very promptly. Fitness centre was clean with beautiful views and good equipment options. The 16th floor terrace and bar offered a beautiful view at sunset. We were able to request our car from valet at a specific time with no issue. We stayed with our dog, the staff offered her treats and ensured our room was in a nice quiet spot. We would 100% come back for another stay and recommend to anyone in the area looking for a relaxing stay.

Pet

4/10

Poor

05 Jul 2026

Vladimir

Bed and pillows were not comfortable
No bathrobes in the rooms
Way too expensive for what it was
Valet parking was useless and too expensive

Self

10/10

Exceptional

05 Jul 2026

Julie

This property was very convenient to go to buyers Market also our view was excellent

Friends

10/10

Exceptional

04 Jul 2026

Kimberly

Excellent location near Byward Market. Room was lovely, view was lovely and staff were phenominal.

Friends

10/10

Exceptional

04 Jul 2026

Dave

Staff

Partner

6/10

Pleasant

04 Jul 2026

Jason

There’s major construction going on around the hotel and it starts early in the morning. You’ll hear it from your room if you’re at the back of the building.

Partner

10/10

Exceptional

04 Jul 2026

Kelly

We had a great stay for two nights to attend a football game in the city and celebrate a birthday. The location is convenient to the Byward Market, Parliament Hill, the Rideau Canal walkway and lots of retail and restaurants. Yes, there is noise from the bars in the market at night; that’s true of any property that is this close to those amenities.

Our room was immaculate, the linens were great and the staff were really friendly. The only thing I would change is the provided toiletries. They are very, very strongly scented with a heavy, masculine fragrance.

We will happily return next trip.

Partner

8/10

Excellent

03 Jul 2026

Tim

Great location, roof top bar was awesome. Had breakfast one day which was good value and BEST coffee we had in Ottawa

Partner

10/10

Exceptional

02 Jul 2026

Christopher

The hotel is in a great location, close to restaurants, attractions, shopping and public transportation. Our room was spacious and clean. The bed and pillows were extremely comfortable. Actually it was one of the best sleeps I’ve had in a hotel. It was nice that they provided free bottled water, considering how hot it was outside.. I also like the fact that they had a lot of umbrellas for their guests, which we took advantage of. We arrived early and were given a room right away, greatly appreciated. Everyone was really friendly. Unfortunately, did not take advantage of the rooftop bar. We definitely had a wonderful stay and would consider staying there again. I would strongly recommend this hotel.

Family

10/10

Exceptional

01 Jul 2026

Adrienne

Clean room
Excellent service
Price is right

10/10

Exceptional

30 Jun 2026

Susan

Fabulous location right in the heart of ByWard Market and such a yummy breakfast - don’t miss out. Room were clean and comfortable. And the roof restaurant is always fun with outdoor fire tables and a beautiful view downtown, great to watch the fireworks if titter there for Canada Day🇨🇦.
You could hear the craziness in the streets last night after the soceer game but the hotel provided ear plugs if you needed them. Love the Andaz!

Partner

8/10

Excellent

28 Jun 2026

David

Highly recommend this property

Partner

8/10

Excellent

27 Jun 2026

Yue

Great location and the room was clean and well-maintained. We booked a city view room on a high floor, but it faced the construction side of the building and we were woken up early every morning by the noise. We stayed three nights and asked the front desk about switching to a room facing Parliament Hill, but were told nothing was available.

My suggestion to the hotel: rooms affected by construction noise shouldn't be sold at full city view rates. It's not good value, and frankly, it's not fair to guests who don't know what they're getting into.

Family

8/10

Excellent

26 Jun 2026

Michael

Restaurant is good

Self

8/10

Excellent

26 Jun 2026

Rhiannon

Clean, well maintained. Central and convenient for downtown, Byward, Parliament buildings and museums. Front desk a bit of a misnomer - more like a kiosk, not the staff's fault but ends up feeling chaotic and unwelcoming. Not a reflection of staff who were friendly and accommodating. Parking also chaotic as valet service is très cher! but a well lit city parking lot is located off Dalhousie on Clarence - 2 minute walk from the hotel.

Partner

10/10

Exceptional

24 Jun 2026

Lyudmila

We had an absolutely exceptional stay! The staff was welcoming and accommodating right from the moment we checked in. Our room was immaculate, exceptionally cozy, and offered a stunning view of the city. We particularly enjoyed the accessible location, which allowed for easy exploration of nearby attractions. Highly recommended.

Friends

8/10

Excellent

24 Jun 2026

Arpita

The lobby had a strong unpleasant odor that resembled rotten eggs, and our roon had bad sweat odor perhaps from people who stayed before us or the hotel staff that cleaned it prior to our arrival - which was disappointing given both the price point and the reputation of this hotel brand.

The rooftop space is excellent, and the location is undoubtedly one of the property's biggest strengths. However, beyond those highlights, the overall experience was fairly average. If you're simply looking for a place to sleep, it will do the job, but there are several better and more affordable options nearby that offer greater value for money.

Partner

10/10

Exceptional

22 Jun 2026

Karen

Loved everything about the Andes. A sophisticated upbeat hotel located in the Byward Market.

Friends

10/10

Exceptional

21 Jun 2026

steven

Clean room, with bar/restaurant on location.

Partner

10/10

Exceptional

21 Jun 2026

Yves

Belle hôtel beau bon pas chère dans le centre-ville

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Akinlolu

It was ok

Partner

10/10

Exceptional

20 Jun 2026

Brock B

No

8/10

Excellent

20 Jun 2026

Fraya

I stayed for 3 nights. Easy check in and valet always brought car around on time although I heard others were not satisfied and had been waiting for a while.

We had a few meals at the restaurant downstairs. It was decent. Although one night we were the only ones there for dinner (Wednesday) and our meals took extra long to bring out. Then another night (Friday) I called to order dinner for pickup and it was ready in like 10 minutes!

Room was fine although we didn’t have any of those complimentary snacks as I’ve seen in other reviews but there were 4 bottles of water which they replaced each day.

The towels were very worn, some not in good shape. I’d highly recommend replacing the towels that have gone a bit old and not very soft anymore.

Construction woke us up at 6:30am. Guess that’s why they give you those ear plugs. I did some work in the lobby because the noise was too much in my room during the day. No construction on the weekends though. So the view from our room was literally a construction site and all the construction workers.

Location of course was great which is why we chose this spot. Will be even better once co structuring is done and they buy some new towels.

10/10

Exceptional

20 Jun 2026

André Y.

N/a

10/10

Exceptional

19 Jun 2026

Joshua

Excellent

6/10

Pleasant

18 Jun 2026

francois

Big construction project besides the hotel, 7am constriction starts , undesirable forced wake up

Partner

8/10

Excellent

17 Jun 2026

Michael

Staff was amazing and valet was great.

Business

8/10

Excellent

17 Jun 2026

Gayla

Nice stay!

Family_with_children

10/10

Exceptional

14 Jun 2026

Suzanne

Our room was clean and comfortable, we appreciated the complimentary ear plugs for the potential street noise, but it was really not a problem. Breakfast was absolutely delicious, great restaurant on site.

Family

8/10

Excellent

14 Jun 2026

Vanya

Our room was clean, the cleaning staff was amazing. I liked the rooftop bar - cocktails were delicious

Partner