Name: Lord Elgin Hotel
Address: 100 Elgin St, Ottawa, K1P 5K8, CA

10/10

Exceptional

29 Jul 2026

Marlon

Great hotel close to all good spots. Park the car in hotel so you can walk to visit instead of worrying about parking.

8/10

Excellent

28 Jul 2026

William

Good Stay! The staff are so so. The building is old, and nice. The pool and hot tub are very old but lots of life still. Hot tub is very small. The elevator is very old. The place is quiet in a great location. Young kids next door and we barely heard them. The park view rooms are nice. Bed was nice. Shower was good. Maybe friendly training for checkin staff would be good, they seemed not interest in the job.

6/10

Pleasant

28 Jul 2026

Devashish

The hotel exterior & reception/lounge area were under renovation. It was noisy due to the construction activity. Room was clean. Pool was great for the kids. Valet service was slow (maybe due to the construction activity outside). Location was good.

10/10

Exceptional

28 Jul 2026

Dany

Great spot in the town

8/10

Excellent

28 Jul 2026

Stuart

they are upgrading the lobby.

This is an old hotel with a lot of paint layers. Good from far but ...

great location

great staff

$45 per night for your car to stay

8/10

Excellent

28 Jul 2026

Sam

No inclusive breakfast

10/10

Exceptional

27 Jul 2026

Carmen

Great location to everything.
Park your car and walk everywhere. Great !

10/10

Exceptional

27 Jul 2026

Meyriem

C'était une nuit confortable

10/10

Exceptional

27 Jul 2026

James

Super hotel idéalement situé. Près du parking city hall pas cher pour le stationnement les week-ends😉

10/10

Exceptional

27 Jul 2026

Wendy Dawn

Beautiful property very conveniently located in a safe and walkable area. Staff was so helpful and friendly! It was like stepping back in time to a turn if the century hotel. I will definitely stay here again on my next trip to Ottawa.

10/10

Exceptional

27 Jul 2026

Janie

.

10/10

Exceptional

27 Jul 2026

Dariusz

Location was perfect. Room was a good size and the bathroom was really nice. Staff was always helpful. Will stay again when in Ottawa.

10/10

Exceptional

27 Jul 2026

Matthew

Very nice hotel in Downtown. They were very helpful and the breakfast was delicious all though a little expensive for buffet style.

10/10

Exceptional

27 Jul 2026

Antonio

I love the history of the hotel, the cleanliness and the location

The staff was excellent. I know they’re going through a lot of renovations, but it’s a superb hotel.

10/10

Exceptional

26 Jul 2026

TIM

From first arriving to leaving everyone wanted to help , staff were so friendly and kind.
I will be checking in next time in Ottawa.
Tim

8/10

Excellent

26 Jul 2026

Christine

Location was convenient for our visit. Room was ok. Comfortable enough. Everything was fine.

10/10

Exceptional

26 Jul 2026

patricia

Breakfast selection excellent

10/10

Exceptional

25 Jul 2026

Jeel

Clean room, great staff, great amenities, value for money

10/10

Exceptional

25 Jul 2026

Milaine

Très propre et superviseur attentionné à prendre soin des clients après le séjour!

8/10

Excellent

24 Jul 2026

Aline

Property is gorgeous, staff are helpful, Forty One restaurant was great.
Room was ok but not any nicer than any other less expensive hotel we stayed at during our vacation to Ottawa, Montreal and Quebec City. We paid $300-ish per night and it was fine. Hotel itself made up for the room.

8/10

Excellent

24 Jul 2026

Thomas

Nice, but under removation

8/10

Excellent

24 Jul 2026

Victoria M

Great location, our car was too big to park at the facility.

10/10

Exceptional

23 Jul 2026

Martina

Great stay with a friendly and welcoming staff. The location was excellent and made it easy to get around. The only downsides were that only valet parking was available and breakfast was not included. Other than that, it was a wonderful experience, and I would definitely stay here again.

10/10

Exceptional

23 Jul 2026

Kelly

The staff was amazing and the rooms are beautiful. I would recommend this hotel to anyone!

10/10

Exceptional

23 Jul 2026

Gilles

Very clean hotel. Breakfast excellent, not too pricy.

10/10

Exceptional

23 Jul 2026

Shirley

Great location. Excellent service.

6/10

Pleasant

22 Jul 2026

Jane

The room phone did not work even though we reported it twice. They told us they fixed it but it did not work. This made the valet parking very inconvenient. Also our room had scaffolding outside of the window and we work up to workmen in our window in the morning.

10/10

Exceptional

22 Jul 2026

Gordon

It's a old hotel but it clean ,staff friendly

10/10

Exceptional

20 Jul 2026

Paul

We like the location of The Lord Elgin.
We stayed in room 707 and everything was good except the tap in the bathroom.
It is not secured properly to the vanity and is very hard to adjust. It needs attention.
Everything else was fine.
Paul Stueck

Partner

8/10

Excellent

20 Jul 2026

Elizabeth

Good

Family_with_children

10/10

Exceptional

20 Jul 2026

Ricky

Maintenance of the front of the building is ongoing. Staff was very professional and helpful.

Self

10/10

Exceptional

20 Jul 2026

HA

Very clean, cozy for family. It looks like it’s been updated.

Family_with_children

10/10

Exceptional

19 Jul 2026

Ursula

We booked this hotel after we had to cancel our Lake Superior circle tour due to the Ontario wildfires. It proved to be a wonderful alternative stop! We really enjoyed its central downtown location. So close to Parliament and museums.

Partner

8/10

Excellent

19 Jul 2026

Devin

Clean hotel and helpful staff but quite expensive for nothing different from any other hotel. You pay for the cleanliness which should be standard at all hotels but unfortunately is not.

Business

10/10

Exceptional

18 Jul 2026

Anna

Bed pillows and Linens were incredible!
Pool and Hot tub was a bonus treat

Self

8/10

Excellent

18 Jul 2026

Natalia

It is our second time at Lord Elgin. Location is very good, close to all amenities, shops, restraints, Parliament Hill, museums. The hotel is under construction right now, so that affects the view for some rooms. The front desk staff was very accommodating and transfered us to a different room. There we some issues we noticed with a cleaning staff, but the front desk was again very nice, they extended our stay. The food at hotel restaurant is ok (3 starts). We love the pool, hot tub, sauna. There was a day when there were not enough towels at the pool, and the caretaker asked us to leave at 8 pm, the pool's hours are till 10 pm.
Overall it was great! Will stay again ))

Family_with_children

6/10

Pleasant

18 Jul 2026

Carly

Staff were great.
Property was under construction.
The hotel was outdated for the price.
Had to pay $50 a day for valet parking that was not indicated when i booked.

Family

10/10

Exceptional

18 Jul 2026

Eric

Very nice stay in a renovated room. Lots of construction happening outside but we knew ahead of time. No problems. Very good breakfast menu. Comfortable room.

Partner

6/10

Pleasant

18 Jul 2026

Richard

Wait staff in restaurant were rushed and under staffed, which resulted in poor service.

Valet parking service was awful.
Waited 25 minute at 930am and waited 55 minutes at 1235.

Unacceptable!!

Family

10/10

Exceptional

18 Jul 2026

Kevin

Great location
Walking distance to all attractions and shopping
Although they had renovations on front walls wasn’t mentioned on their website before booking

Family

8/10

Excellent

18 Jul 2026

Amanda

Rooms were comfortable, smart TV s bonus, nice shower, comfy beds. Pool was ok, water cold, hot tub nice, gym and pool area a bit dated. Little bit of noise from street works and building works but not too bad, alot of construction in the area. Hotel very well located from parliament hill, shopping, sparks and the market all a short walk, for the price it was a good stay. Would stay here again.

Family_with_children

2/10

Poor

18 Jul 2026

Jin Rong

Extremely disappointing stay, major safety, cleanliness, and service issues.

We paid an inflated rate of $522 CAD ($466+$55 valet parking) for a single night, and it was a massive mistake. Had we known there was active construction right in front of the property, we never would have booked. The noise was loud, disruptive, and the setup felt genuinely unsafe for guests.
The issues started at check-in. We waited at the desk for 10 minutes before anyone even acknowledged us. Once we were finally being helped, the staff asked us to pay a second time, completely ignoring the fact that we had already paid in full through Expedia.
The entire hotel from the first-floor lobby all the way up to our room had a heavy musty smell. The room itself was incredibly cramped for the price and severely lacked proper housekeeping. We found garbage left under the bed from previous guests, the table surfaces were sticky, and the towels provided were old, rough, and smelled bad.
When we checked out, we politely brought all of these issues to the front desk's attention. The staff could not have cared less; their indifference was the final straw. We are just glad it was only a one-night stay. Lesson learned, we will absolutely never return.

Family_with_children

10/10

Exceptional

17 Jul 2026

Jiri

Proper hotel!

Friends

10/10

Exceptional

17 Jul 2026

Linda

The checkin was efficient and fast and the receptionist was very friendly and helpful. The room very comfortable, fairly large and clean. We paid for a Parkview King room and were disappointed that there was scaffolding and netting in front of the room window. We still had a view but it was not very clear.

Partner

2/10

Poor

17 Jul 2026

DANY

Terrible experience, staff not well trained, manager is useless . No Ac in room - not recommended for anyone. Again staff and management have no idea how to habdle an issue

Family

6/10

Pleasant

16 Jul 2026

Kapilan

Rooms are a little smelly and wet

Family

4/10

Poor

15 Jul 2026

Uma

Unfortunately, our stay left us feeling uncomfortable and, at times, treated differently.

From the moment we arrived, we noticed a difference in how we were treated compared with other guests. The door attendant opened the door and welcomed others, but did not offer us the same courtesy. At check-in, the receptionist was cold and unwelcoming, while we saw other guests receiving warmer attention and discussions about room upgrades.

Later, while taking a family photo near the Canada mail heritage display in the lobby, a staff member kept watching us closely. We were simply taking a photo, but the way we were monitored made us feel as though we were suspected of doing something wrong. It was embarrassing and made us feel unwelcome.

Our first room also had a loud, continuous noise from the AC. We were exhausted and could not sleep. A technician told us the noise was normal, yet we had to change rooms in the middle of the night. The second room was completely quiet. This made the earlier response even more frustrating.

I do not want to accuse anyone or make assumptions about their intentions, but the overall pattern left us feeling that we were treated differently because of our appearance or background. I sincerely hope management takes this feedback seriously and ensures that every guest, regardless of their background or appearance, receives the same level of respect, warmth, and hospitality.

Family_with_children

10/10

Exceptional

14 Jul 2026

Omar

Great location, staff were helpful and polite, and the room and hotel were clean.

Family_with_children

2/10

Poor

14 Jul 2026

Michael

Very disappointing. Would not recommend or go back.

Friends

10/10

Exceptional

14 Jul 2026

david

Great location with a good restaurant Staff was very helpful in suggestions to museums and eateries This is our second visit to the hotel We expect to do the same in a year or two

Family

10/10

Exceptional

13 Jul 2026

Christopher

Great stay! The Staff was very friendly and helpful. Would definitely stay again!

Family_with_children

8/10

Excellent

13 Jul 2026

Maya

.

10/10

Exceptional

12 Jul 2026

Dave

Parfait emplacement près de tout.
Personnel ont répondu à mon problème de connexion Wifi.
Stationnement cher mais c'est Ottawa

Family_with_children

8/10

Excellent

12 Jul 2026

Veronica

Convenience of cheaper parking within walking distance. Issues with our first room. Moved us without any questions.

Family

10/10

Exceptional

12 Jul 2026

Loreto

Everything was 5 stars like always!!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Bianca

Belle hôtel mais vieux, odeur d'humidité dans la chambre.
Ne vaut pas le prix.

Partner

8/10

Excellent

12 Jul 2026

Evelyne

Clean rooms, staff willing to help. Lots of noise in the room above mine.
Water tanks almost empty all the time during the Summer

10/10

Exceptional

12 Jul 2026

Rajni

Loved our stay,staff was pretty quick to help ..Will be my favorite spot to stay whenever I visit Ottawa..

Family_with_children

2/10

Poor

12 Jul 2026

Robin

Don’t let the exterior fool you, the rooms inside are extremely basic, not worth the price tage. Pillows are cheap and you can hear everything through the walls, from your neighbours flushing their toilet or having a shower, to people talking in the halls. It was not a peaceful nights sleep.

Friends

10/10

Exceptional

11 Jul 2026

Mike

The hotel and room were clean. Enjoyed the buffet breakfast. Central location.

Partner

10/10

Exceptional

11 Jul 2026

khaled

Clean

Partner

10/10

Exceptional

10 Jul 2026

Sébastien

Amazing breakfast!

Business

8/10

Excellent

10 Jul 2026

Allison

The entrance and lobby are very interesting and welcoming and rooms are large and comfortable beds

Family

6/10

Pleasant

09 Jul 2026

Deb

I loved how big the bathroom area was disappointing on the room for the price we paid also the pool was dissatisfying as there was always to many people and smelled so strong of chlorine so we never went back while we were there for 5 days

Partner

10/10

Exceptional

08 Jul 2026

Cathy

Beautiful historic hotel. The location is perfect. Very walkable.

Friends

10/10

Exceptional

07 Jul 2026

Kim

Wonderful hotel in a great location. Lots of charm, very comfortable rooms, and the staff was incredibly helpful & friendly. Will definitely come back!

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Douglas

Historic hotel close to the Parliament Buildings and the Byward Market area and numerous eateries. The bed was comfortable and it was relatively quiet. Staff were all great !

The Valet parking was somewhat congested but understandable given we arrived the day before Canada Day.

The pool at the hotel looked quite cloudy and the hot tub was also cloudy and possibly needed a cleaning. Did not use the hotel restaurant so I can’t comment on it

Partner

10/10

Exceptional

07 Jul 2026

Barbara Ann

.

Family_with_children

10/10

Exceptional

06 Jul 2026

Zoe

We loved our room and it had the most comfortable bed. Neither of us could believe how well we slept. The staff was also amazing!

Partner

6/10

Pleasant

06 Jul 2026

Christopher

The hotel is conveniently located to downtown Ottawa and the staff were fine. However, I found the rooms to be dark, dated, and they felt unclean. The hotel was undergoing renovations to the exterior and my small window was almost fully blocked by scaffolding. Ottawa was very hot and I felt the air-conditioning was not strong enough.

Self

8/10

Excellent

06 Jul 2026

Catherine

Two days and one night stay.

10/10

Exceptional

06 Jul 2026

Kathleen

Our stay at the Lord Elgin, was one of our best hotel experiences. Thank you it was excellent across the board!

Family_with_children

10/10

Exceptional

06 Jul 2026

Luis

The property was nice and clean. The staff was helpful and the check in check out process was easy and fast.

Partner

10/10

Exceptional

05 Jul 2026

Mark

Staff was very friendly. Service in the restaurant was a bit slow, but food was good. Great location and loved the shower!

Family

8/10

Excellent

05 Jul 2026

Sreekanta

Everything you want to see in Ottawa is walkable distance from the hotel. Great location. Hotel in general well maintained. Wallet staff were very curious and suggested to park at city hall if I don’t need to take out the car. That was a great suggestion. In case if you take out, it will add up quickly and exceed wallet parking. One Reception staff lady asked to check in at a different counter very rudely. She could have said it nicely. Rooms were maintained cleanly. Nice beds and pillows with tightly tucked beds. Other than reception incident, everything was great.

Family_with_children

8/10

Excellent

05 Jul 2026

Becky

Renoa being down amd not mwntion till after i booked. Got a room that wasnt cool enpugh to sleep. Got too warm to break earliest morning sweats. Would of like to keep sleeping at that time.

Family_with_children

10/10

Exceptional

05 Jul 2026

Cara

Spent a few days in Ottawa with my teenage son. This hotel is perfectly located and walkable to museums and attractions. The hotel is quite beautiful and the room was well appointed. The pool and spa were lovely. Valet parking was perfect to get in and out easily. Highly recommend if seeing the sights of Ottawa.

Family

10/10

Exceptional

05 Jul 2026

Gary

Staff very helpful
Hotel location was superb
Breakfast good sized portions

Family_with_children

10/10

Exceptional

05 Jul 2026

Mark

Repeat customer. Very conveniently and centrally located on Elgin Street within walking distance to classic sights and hospitality district. Great hotel restaurant/bar with friendly bartenders and staff. Rooms are clean and quiet. Many international travelers. Accommodating for all.

Self

10/10

Exceptional

04 Jul 2026

spencer

Would recommend.

Family_with_children

10/10

Exceptional

04 Jul 2026

Shawn

Great hotel in a great location. Room was lovely, amenities were great. Was worried about the state of the elevators but overall would definitely return

Friends

10/10

Exceptional

04 Jul 2026

Stanley

hotel was clean and accommodating rooms were well kept and all over the experience was amazing

Family_with_children

10/10

Exceptional

04 Jul 2026

Carol

This hotel has a great location right in the heart of Ottawa. There is a good restaurant on site. Just leave plenty of time for them to retrieve your car. It takes about 20 minutes.

Family_with_children

6/10

Pleasant

03 Jul 2026

Maliheh Sadat

The Hôtel is very old and unfortunately smells bad. I had a room on 2nd floor, when I checked in late night, first thing I saw on the floor was a roach , I was staying only for one night and too tired to go and complain about it. The room smelt too old and AC was not cooling down the small room. It’s time for a major renovation in the room . The only positive note is the location.

Self

8/10

Excellent

03 Jul 2026

Stephen

Quite room, nice for family or business stays as it is located in downtown core Ottawa. But really need renovations as it is a quite old hotel building. Other than that, everything seems fine.

Family_with_children

10/10

Exceptional

03 Jul 2026

Paul

The location, price, Lord Elgin Staff, Forty One Staff were all amazing
I am glad to have picked the Lord Elgin, I will highly recommend it.

Self

10/10

Exceptional

03 Jul 2026

Saman

Great location and beautiful hotel

10/10

Exceptional

03 Jul 2026

jason

Great location great Staff

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Maria

its close to almost everything and good location . unfortunately, because of the storm all the canada events was cancelled. Over all , it was a good one

Partner

10/10

Exceptional

02 Jul 2026

Carol

It was very close to Parliament Hill. Plus there were lots of restaurants nearby

Partner

6/10

Pleasant

02 Jul 2026

Paul

Love the executive suits. Large enough for two. This year was hot and the AC was not up to the task. The room was muggy, musty, and hot. 44 degree weather put it through its paces. Time for upgrades? Staff were wonderful as always. Breakfast is always good at the hotel restaurant. Close to everything we needed for our 15 year anniversary restaurant/pub crawl.

Partner

10/10

Exceptional

02 Jul 2026

Richard

Great location friendly staff excellent breakfast?

Partner

10/10

Exceptional

02 Jul 2026

Yvette

Beautiful hotel , clean room, staff helpful and accommodating. Bar and restaurant on site.my husband and I will definitely stay there again. Very nice place

Partner

6/10

Pleasant

02 Jul 2026

Emma

Would I stay here again? I'd look elsewhere first, but stay again if this was cheap. The lobby here is fresh and fashionable, so first impressions are great, but that stops after the elevators. The rooms are very dated and old fashioned, and not in a \"grand\" way - they just look like they were decorated by your gran 20 years ago and haven't been touched since. The smell matches too - our room smelled of stale cigarettes, and although the staff were happy to spray something in the room, it didn't remove the smell. The bathrooms are nicer and have the potential to look good with little modernising. The shower was hot and powerful. The aircon in the room is very loud but does very little, even when it's just 25°C outside. The aircon in hallway worked though so we would prop the door open to cool the room down. The USB sockets next to the bed (in the lamp) didn't work, and the ice machine on the floor was broken (which was fixed during our stay).

I can't review the breakfast as it isn't included in the room rate.

Location is good, but I'd absolutely be looking for somewhere more fresh first. This wasn't grand, just old.

Partner

10/10

Exceptional

01 Jul 2026

Jenna

Really helpful staff. Clean and safe environment. Would definitely stay here again. Excellent location.

Friends

10/10

Exceptional

01 Jul 2026

Osman

Good

10/10

Exceptional

30 Jun 2026

David

Great stay. Centrally located and lots of great food options near by.

Family_with_children

10/10

Exceptional

30 Jun 2026

Helen

Drove onto property & was immediately helped to valet my car. Front desk was fast & all smiles. Room was beautiful & clean. Restaurant was professional & friendly. They came to recognize my daughter & myself. A shout out to Grace & the staff. We were only there for 3 days, but felt very comfortable. I plan on returning & would definitely recommend this historic hotel to my family & friends.

Family

10/10

Exceptional

29 Jun 2026

Beverly

Great location! Nice and clean

Friends

10/10

Exceptional

29 Jun 2026

XUAN

😍❤️