Name: Ottawa Embassy Hotel & Suites
Address: 25 Cartier St, Ottawa, K2P 1J2, CA

6/10

Pleasant

03 Aug 2026

Danielle

Rugs in rooms need to be changed as they were torn and dirty.

10/10

Exceptional

03 Aug 2026

Sara

Great place!

10/10

Exceptional

03 Aug 2026

Sara

The kitchen is very handy. The hotel is in walking distance from parliament. Great place to stay.

2/10

Poor

03 Aug 2026

Yesha

Not a good property! Lacks basic amenities.

4/10

Poor

03 Aug 2026

Katrina

We made these reservations well in advance and made sure to confirm that we would have a shower bench for my partner who is a wheelchair user to access.

We checked in which was a great experience, the young guy at the front was very helpful and gave us an early check in so I would give more stars for that specifically.

We get up to our room and find out my partner can’t actually get into the bathroom as there is a barn door that doesn’t open wide enough for him. We were told all of the rooms have this layout and there is only one accessible room available of the 2 total in the hotel. We were later told by a manager that there are in fact other layouts with regular doors. So basically they plan to upgrade the person who had this studio into our larger suite while we get downgraded without reasonable compensation.

It’s too late to make other arrangements so we are stuck in a small, dark studio instead of the suite we had booked and paid for. They are offering us $20 compensation in the form of waiving our parking as we don’t want to miss out on our third party rewards nor spend more time on the phone with hotels.com trying to cancel just to save the minimal amount by booking with the hotel directly.

In the end our room was forgotten about and not cleaned which left us chasing them around for what we needed.

We will not stay here again which is unfortunate as the location is great.

10/10

Exceptional

03 Aug 2026

Tanya

Great place to stay. Amazing staff.

8/10

Excellent

03 Aug 2026

Linda

Location was excellent
No air port shuffle
No pool

10/10

Exceptional

01 Aug 2026

Owen

Stayed for 2 nights. Location is walkable towards everything in Ottawa it seems within 30 mins. Ther

8/10

Excellent

01 Aug 2026

Anna

Beds were a good size and staff was helpful

8/10

Excellent

31 Jul 2026

Laurence

Hôtel très bien situé : à proximité du Château laurier, du Parlement et des principaux musées.
Chambre spacieuse et équipée d'une cuisinette. Tranquillité assurée. Personnel courtois. Parking accessible à condition d'arriver tôt. Bon rapport qualité-prix. Pour tout ceci, je recommande.

10/10

Exceptional

31 Jul 2026

Veerpal

Room was clean and staff very friendly

8/10

Excellent

30 Jul 2026

Luti

Guest parking is not free or readily available. Parking is priced at about $27 plus taxes per day, we opted for Uber. It's centrally located, a short walk to the City Hall; lots of restaurants, stores and about 15 minutes to Rideau Mall.

6/10

Pleasant

29 Jul 2026

Dave

Balcony and sliding doors in rough shape

10/10

Exceptional

29 Jul 2026

Nurbol

Clean and safe.

6/10

Pleasant

26 Jul 2026

Lisa

We only stayed overnight but the room was clean and bed was comfortable. Mattress was a bit firm. This is the second time we have stayed here and parking was not available on site. We ended up parking at City Hall and walking to the hotel.

10/10

Exceptional

25 Jul 2026

Lauren

Excellent location within walking distance to many of the attractions. The apartment style room was super convenient and spacious. Would most definitely return.

6/10

Pleasant

22 Jul 2026

Ashraf

Nothing special. It was an OK stay.

2/10

Poor

22 Jul 2026

Sarah

We had booked 2 rooms with 2 queen beds. We were checked in with no issues but arrived in our rooms to see just one queen bed in each.
We addressed this with reception who agreed we had a) been assigned rooms incorrectly b) we had not been made aware of this at check in c) they were fully booked and could not give us the rooms we had booked and paid for d) all they could offer us was breakfast on one morning.
If they offer you this, do not accept it, the breakfast was terrible and we soon realised why the restaurant was completely empty.
There was no available parking for us on site, although so had specifically booked this hotel because it offered parking. Not sure if this is part of a chain but personally would never stay in one of these anywhere again if it is.

10/10

Exceptional

21 Jul 2026

Sean

A number 1!!

Friends

8/10

Excellent

20 Jul 2026

Wendy

Bedroom was large and kitchenette was convenient. The mattresses and pillows were comfortable and supportive. The bathroom was ultra small with hardly any counter space and no hooks to hang towels except for the towel bar inside the shower.
The room walls are thin. You can easily hear neighbouring room’s conversations and tv.
Parking is limited at the hotel, but parking at the City Hall garage is 5-10 minutes walk away and much less costly.
There are lots of places to eat within a short walking distance.

Family_with_children

6/10

Pleasant

20 Jul 2026

Sarah

We did not know that the accessible room was not available to get on the website, so when we asked about it at the front desk they told me that it was booked but we were able to get it it for our last night. The queen junior suites are very small.
I also found the food very pricey for the quality there was. Also if you have back issues the beds are very hard.

Family

10/10

Exceptional

20 Jul 2026

Pete

1

Self

10/10

Exceptional

20 Jul 2026

Sylvia

A favourite place to stay in Ottawa. The kitchen and extra space makes it feel like an apartment and it's lovely to be able to prepare a simple meal, then hang out on the couch, watch a movie, while someone else is asleep in the bedroom. Staff are really helpful, everything is clean, and rooms have been upgraded since we stayed a few years ago. Only complaints were, in the Junior Suite, no light/table on one side of the bed so glasses and phone had to go on the floor. A small table and side chair would be great in the living room to make it easier to eat, not having to balance plates on the lap. Centrally located, walking distance to Farm Boy, LCBO, Rexall, library, restaurants, easy to get a cab or transit to father locations. Highly recommend.

Partner

8/10

Excellent

20 Jul 2026

Lily

The 2 bedroom suite was huge! Beds are comfortable. Bathrooms need to be better maintained though. We had a full kitchen which was nice.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Sophie

Stayed for a very short overnight stay due to BluesFest.

Hotel parking was full but plenty of other parkings available near.
Room was in decent condition , bathroom on the smaller side.

Portable AC was running - but not plugged in the doorframe to ventilate outside the room

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Leslie

Front desk staff members were friendly and efficient.

Our room was okay, but very much in need of a deep cleaning throughout - living room (stained carpet), kitchen (glasses, coffee mugs in cabinets stuck to the shelving; trash behind garbage can under sink); bedroom (items from previous guests had fallen behind a small cabinet).

Comfy bed, clean linens, ample towels. Surprisingly quiet location with easy access to restaurants, pubs and grocery store (Farm Boy).

Partner

4/10

Poor

18 Jul 2026

Bruce

Lipstick on a pig

10/10

Exceptional

17 Jul 2026

Liam

We really enjoyed our stay. The location is excellent, with easy access to the Rideau Canal and nearby bike paths. The staff were friendly, helpful, and attentive throughout our visit. Our room, which included a kitchenette, was spacious. Having a full-size refrigerator and freezer was a great convenience. Another highlight was that Parliament Hill was only a pleasant 15-20 minute walk away, making it easy to explore the city.

Partner

8/10

Excellent

17 Jul 2026

Janine

The staff were amazing, very helpful, friendly and responsive if we needed anything extra delivered to room such as towels.
The rooms were clean however some staining on carpets and hvac leakages resulted in some paint bubbles on the wall but did affect the comfort and amenities in the room. Will stay at this location again.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

rozamel

Balcony. Clean room

Family_with_children

10/10

Exceptional

14 Jul 2026

Candice

Rooms were clean and has everything you need

Friends

8/10

Excellent

14 Jul 2026

Gail

Great location to city hall for parking, and central access to downtown sights. Elevators are slow.

Family

8/10

Excellent

14 Jul 2026

Vanya

It was clean, well maintained. Close to everything. Parking is nearby- municipal parking for $4/ day

Friends

4/10

Poor

13 Jul 2026

Karen

Our family of three stayed for two nights at the Ottawa Embassy. The pictures online are very deceiving. Our room was dirty and were unable to fully relax when we were there. Food from their previous guests was left in our fridge, there was obvious spills that had been left so long dust was accumulating over them, there was even a bracelet behind the bedside table that had been left by someone else and obviously not noticed as the room was not vacuumed, along with some weird black smudges on one pillowcase. The balcony had cigarette butts and old dried up tissues on the floor.
Upon checkout my husband mentioned this to the girl at reception and was told she would let the cleaning staff know.

The location for what my family had planned was fantastic. It was convenient having the restaurant on site and we did have two meals there.

Knowing what I know now, I would not book here again and do not recommend this hotel to others. I would hate for someone to waste their money based on the pictures provided online.

Family_with_children

6/10

Pleasant

13 Jul 2026

Andrea

The hotel is in an excellent location,
Very walkable. Loved the kitchen facilities in the room. However, I did ask for an accessible room and didn’t get one - we made do but the room entrance is awfully tight for a wheelchair to fit through. The parking is also not great when driving an accessible vehicle, I had to park across the street as my van would bottom out on their driveway. The hotel is in need of some maintenance especially in the accessibility area. Rooms would also benefit from having smart TVs.

Friends

8/10

Excellent

13 Jul 2026

Becky

The girl at the front desk that checked us in was wonderful!
The only thing that was a bit of drag was upon arrival I didnt realize that parking wasnt included. When we got into our room it was very hot. There was only one AC unit in the bedroom, which I found odd for a hotel. We were one of the residents of ottawa that had been impacted by the flooding so our home had no AC and when looking for relief that was a drag. They did bring us another fan for the living room. The washer/dryer combo took FOREVER for one load. .. maybe i didnt know how to use it. Office area room could use a pocket door. But all in all....kitchen was cute/ beds were comfortable and i loved that my pup was able to come with us.

Pet

10/10

Exceptional

13 Jul 2026

Mike

Nice place

Friends

10/10

Exceptional

12 Jul 2026

MOHAMMAD

Awefull

8/10

Excellent

12 Jul 2026

Peter

No parking. 38 bucks for overnight parking in outside lot. Too expensive

Partner

10/10

Exceptional

12 Jul 2026

ali

Very clean and spacious room, great staff

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Thaís

The room had everything we needed and was very clean and well maintained. The only minor downside was that the air conditioning was a bit noisy, which may affect light sleepers. The location is excellent, close to the main tourist attractions while still being away from the busiest crowds.

Family

6/10

Pleasant

12 Jul 2026

Genevieve

Nous avons été déçu car nous n'avons pas eu la chambre qu'on avais réserver. Mon ami a du dormir sur le canapé qui etait très inconfortable. Il nous ont donnée aucune compensation ou rabais pour le désagrément. Par contre le logement était très bien situé. Très propre.

Friends

10/10

Exceptional

11 Jul 2026

Attila

Très tranquille! C’était très bien comme séjour!

Self

8/10

Excellent

11 Jul 2026

Yu Ting

Everything is fine, but no amenities

10/10

Exceptional

06 Jul 2026

Karmila

Good location in a quiet area, with on street parking available. All the sights in Downtown Ottawa were around a 15 minute walk with plenty of food options nearby.
The room was clean, large, and we enjoyed the benefit of having a kitchen during our stay. I would stay here again when visiting Ottawa.

Partner

10/10

Exceptional

06 Jul 2026

Patrick

Great central location. Friendly staff. Close to lots of restaurants and taverns.

Partner

10/10

Exceptional

06 Jul 2026

Mavryck

Amazing

8/10

Excellent

03 Jul 2026

EJ

If you've stayed at one Embassy Suites, then you know what to expect. Enjoyed it, though the bathroom felt quite small for its size.

Otherwise great stay. Friendly staff and very close to it all.

Partner

8/10

Excellent

02 Jul 2026

Douglas

A very convenient location. However, even though everyone is doing it, 28.00 plus tax per day for parking on their property seems a bit of a gouge. And, the server in the restaurant working all by herself was sad to see, She was doing her best but at mealtime, 2 should be the minimum number of workers in Cooper's Kitchen. O the upside, I was very surprised as I walked into the room to find it was a \"junior suite\" with a small kitchen. Too cool.

Partner

2/10

Poor

02 Jul 2026

Sushma

The washroom door was broken and balcony door couldn’t be locked . The staff told that they can’t change the room when asked . And no parking was available

Family_with_children

10/10

Exceptional

02 Jul 2026

Heather

The staff were very helpful, especially the cleaners!

Family_with_children

6/10

Pleasant

29 Jun 2026

Ekaterina

The room was a bit dusty and so was the balcony. The outdoor patio furniture was unusable because of all the dust. Other than that very comfortable stay. Helpful friendly staff.

Family

8/10

Excellent

29 Jun 2026

Carter

The room was clean upon arrival,
No complaints there. I did however run into a shortage of cleaning supplies and products to clean dishes and no dish soap, cleaning sponges, and a broken element on our stove top when trying to cook. Exhaust fan did not even work / broken.

Staff / front desk staff was accommodating with grabbing us supplies to clean our dishes etc…

We also had an issue with parking as its first come first serve on site, wasn’t aware of that until we got to the hotel. But was quickly fixed by going to city hall parking which the staff had notified us of and was accommodating that way.

Partner

10/10

Exceptional

28 Jun 2026

Nicole

Very close to everything. I went for a CFL game and it was close to the stadium.

Self

10/10

Exceptional

28 Jun 2026

Samuel

Great location, helpful staff

Partner

6/10

Pleasant

27 Jun 2026

Joshua

Big room close to things but the room wasn't clean and there's not a lot of parking

Partner

10/10

Exceptional

27 Jun 2026

Nadine

I had a great stay! The rooms were spacious, clean, and very comfortable. The hotel was in a perfect location, close to everything, which made it easy to explore the area without having to travel far.

Self

6/10

Pleasant

25 Jun 2026

Iris

No parking available and had to pay more across the street, that should have been advised at the time of booking and no space for a pick up truck!

Friends

10/10

Exceptional

23 Jun 2026

Kenneth

Am repeat customer.
Staff, parking, amenities always excellent.

Family

8/10

Excellent

23 Jun 2026

Paul

Restaurant only serves food to 7:00 but drinks until 11. Both disappointing.
Positive: 2 quick elevators
Parking is awkward at best

8/10

Excellent

22 Jun 2026

Jaskaran

Clean and Friendly staff

Partner

8/10

Excellent

22 Jun 2026

James

We had a multi night stay in Ottawa.

Staff was excellent getting us in as we were really pressed for time.

Overall the suite was nice and big and things were in order to cook on-site.

Bed was comfortable and it was fairly quiet considering you are downtown.

Nice walks to Parliament Hill, Rideau Canal and TD Place.

Note: restaurant was great for breakfast but don't count on evening food or drinks if it's not busy. Walking to near by streets are loaded with options.

The only issue we had was the AC unit was in the bedroom and we found a bit loud and did not easily cool the larger space.

Aside from that we had a great stay in Ottawa and would stay at this property again.

Cheers J & M

Partner

10/10

Exceptional

22 Jun 2026

Lorne

Location was ideal. Easy walk to the football stadium, downtown and the Byward Market

Family

8/10

Excellent

21 Jun 2026

Adam

Overall it was a good stay the room was clean and the staff very helpful, a few minor things we didn’t have a shower curtain in our room when we got there they put it one up for us tho

Family

10/10

Exceptional

20 Jun 2026

Christopher

The room I stayed in was relatively clean, extremely spacious for 1 or 2 people.

The only downside is the limited parking spaces (first come, first serve basis) within the property, which isn’t really a fault of the property owners. However, the staff is very helpful and provided areas that you can alternatively park your car overnight nearby, like close to the city hall which is extremely cheap overnight on the weekends and other public parking lots (which are quite expensive, just a bit more expensive than staying at the hotel for $25/day).

8/10

Excellent

20 Jun 2026

JOHN

Stayed for 1 night. The staff was excellent. Very professional, patient and helpful.
Parking is limited. I had to pay for parking offsite at the City Hall...weekend parking was very reasonable and the walk was a 5 minute walk. Overall not bad.
I dont remember if this was listed on the website.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Anna Maria

Nothing at this time.

8/10

Excellent

19 Jun 2026

Sylvie

Need a water station in the gym room.

Self

8/10

Excellent

19 Jun 2026

Alison

Our stay at the Embasy Hoyel in Ottawa was fine. It felt like a no frills place to stay. No place to buy soft drinks, except at the restaurant. Kitchenette in Suite had very little to serve with. I despised the puny bowls for evening snacks. Lobby was filled with a Tour bus when we got there and it was noisy and there was a long wait for an elevator.
Overall. An okay stay.

Partner

8/10

Excellent

16 Jun 2026

David

The location is perfect and within walking distance/drive from main points of interest. Soundproofing is an issue with very audible conversations/crying baby on either side of my room and at inconvenient hours . The crying baby was much more understandable than the festive folks yakking away at 1am. Though I mentioned this inconvenience to the front desk, nothing was offered as a token of compensation. In general, I found the staff at front desk helpful. Cooper’s restaurant is a good spot fot onsite dining

Self

10/10

Exceptional

15 Jun 2026

Michael

Great location and staff was great

Partner

6/10

Pleasant

15 Jun 2026

Jason

We couldn't find the do-not-disturb sign and had to ask for one. Housekeeping came in at 7 am one day unexpectedly and woke us up.

The internet was unreliable within the hotel room. Only decent in the lobby.

There were individual AC units, but on humid days you can feel the humidity in the room.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Susan

Very convenient location just off Elgin St., next to Ottawa City Hall. Rooms are clean and modern. Reasonably well stocked with kitchen gear for longer stays. This was my second time at the hotel, and I was very comfortable.
On-site parking is first-come-first-serve, so if you don't get a spot, you will be sent to a (more expensive) surface lot across the street.
My only real issue is that there are no hooks in the bathroom for toilettries bags or hand towels.
The fitness facilities are better than many hotels at this level. Having a pool is also nice for relaxation or a few laps.

Self

10/10

Exceptional

13 Jun 2026

Erica

Great location! Elevator was a bit slow, but everything else was amazing for the price! Great staff and service!

Partner

8/10

Excellent

13 Jun 2026

Michelle

Room was clean and ready early. Walking distance to many attractions.

Partner

4/10

Poor

13 Jun 2026

Feriba

The bathroom was not cleaned properly and the ace was really loud and above the bed .

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Hilton

The rooftop terrace is just sublime. Access to the Art Museum is just steps away.

Self

2/10

Poor

13 Jun 2026

annie

For a two Night stay:
No wifi on the 10th floor,
Sofa bed not confortable,
Reserved one room with 2 queen size bed got one queen bed and one double sofa bed, air conditionning did not « cover » the Whole room…
Compensation offered: free parking 😏

Family

8/10

Excellent

12 Jun 2026

Radha Krishna Subrahmanyam

With exception air conditioning unit was bit loud noise rest of everything was good. Location wise very good

Family_with_children

10/10

Exceptional

12 Jun 2026

Xiao Li

good

Family_with_children

6/10

Pleasant

12 Jun 2026

Ashley

The downfall is we showed up on the Friday and they didn’t have enough parking spaces. We had to park across the street and pay money then what the hotel was charging.

8/10

Excellent

11 Jun 2026

Brandy

Overall we were happy with our stay.

Family

10/10

Exceptional

10 Jun 2026

Melissa

The gym and sauna are hidden in the parking garage but well worth finding. Location is fantastic, short walk to the sites but away from any riff raff

Self

8/10

Excellent

10 Jun 2026

Melissa

Room could have been cleaner.

Self

10/10

Exceptional

09 Jun 2026

rick

The room was enormous! King size bed, 2 pullout couches, 2 bathrooms etc, for very reasonable price.
Only negs were that room could have been cleaner and very limited parking.

Partner

10/10

Exceptional

09 Jun 2026

Christian

I was just there for a couple days. The location was great, convenient and the staff very nice. It was a great stay

Self

10/10

Exceptional

08 Jun 2026

MaKayla

Staff was great easy check-in cups needed an extra wash

Partner

2/10

Poor

08 Jun 2026

Simerpal

Very dirty property… even washroom water supply not working . We call them and the came after 1 hour … so bad experience…

4/10

Poor

08 Jun 2026

Tammie

This is an older hotel which has had some superficial cosmetic updates so the rooms look nice enough, but there are no updates to the plugs or furniture for plugging in technology. The tv has only cable television, no smart tv to even stream a movie. Glad we were only staying one night. For a place to stay for just a night, it was fine. The parking would have cost an additional $28 (really!??), but luckily the hotel staff suggested parking at City Hall which is one minute away for much less money.

Partner

8/10

Excellent

03 Jun 2026

Niraja

When we booked the hotel, breakfast was included, but staff said not included. Please clarify before you book.

Family_with_children

6/10

Pleasant

03 Jun 2026

Adam

Weird room layout and bathroom floor hadn’t been mopped in a while.

8/10

Excellent

01 Jun 2026

Jefferson

Parking tight

Partner

2/10

Poor

01 Jun 2026

Nadia

I wish that I was told before I book that I would have to find parking on the streets, I wouldn't have book my stay at this location as I did not have time to drive around the streets looking for parking which made my stay stressful and not enjoyable.

8/10

Excellent

31 May 2026

Margaret

Location is great; it’s a solid 3-4 star hotel.

Self

10/10

Exceptional

31 May 2026

John

Nice clean comfortable place in an excellent location if you're doing anything downtown.

Partner

10/10

Exceptional

31 May 2026

Mary Ruth

Rooms were clean and it felt more like a mini apartment with the stove and other storage being there. Loved how it came with pots, pans, plates, mugs and utensils!!

Family

10/10

Exceptional

30 May 2026

Arnold

Beside the constant motor noise and wall vibrations, service is excellent

Self

6/10

Pleasant

27 May 2026

Celina

Nice!

Partner

8/10

Excellent

27 May 2026

Lisa

This is an older hotel so it has a few quirks. Took a long time to get hot water in the shower, but once we got it, it was good. The staff were all very friendly and helpful. Unfortunately on my last night, two bus loads of kids checked in and were extremely noisy. I would recommend a hand out to remind them not to let the room doors slam, and to keep yelling to a minimum. Would I stay there again? Most likely.

Partner

8/10

Excellent

26 May 2026

Jean-Louis

We were upgraded to more l'argent and confortable room, so it was