Name: Courtyard Ottawa East
Address: 200 Coventry Rd, Ottawa, K1K 4S3, CA

8/10

Excellent

02 Aug 2026

Brooke

Rooms were clean and staff was helpful. The hotel was busy and due to this there was often a line for the elevators.

10/10

Exceptional

02 Aug 2026

Daniel

Cink and micro-wave helped a lot, but we needed a freezer and the mini-fridge did not have it. Staff helped by keeping our ice packs frozen, but that was a minor inconvenience

6/10

Pleasant

02 Aug 2026

Xavier

La piscine est très ordinaire, le ménage des chambres est aux deux jours, les ascenseurs sont très lent et souvent il faut attendre longtemps. En plus, il faut les partager avec les équipes de services, alors que l'hôtel est très grand. Les chambres sont confortable, mais l'aération des salles de bain n'est pas assez efficace. Bref, pour ce type d'hôtel à ce prix, je considère que le ménage des chambres chaque jour est un minimum.

8/10

Excellent

31 Jul 2026

Emma

This hotel offers comfortable rooms with modern amenities, friendly staff, and a convenient location near a shopping mall.

10/10

Exceptional

31 Jul 2026

Rakesh

The staff at the reception went out if their way to accommodate my request. The room was huge and well maintained. An elevator was acting up, but was fixed later. Great overall experience.

6/10

Pleasant

31 Jul 2026

Delphine

I asked to clean & change the sheets unfortunately they didn't & I was choked. The good thing I like, I called them & it was right away to get whatever I need it

10/10

Exceptional

31 Jul 2026

Daniel

Staff is fantastic, room was very clean, the bistro staff and food offers were good. The free parking is incredibly helpful as most of the city including other hotels do not offer parking. Hotel is a bit dated, but, its not a major consideration as it is very well cleaned and pleasant to stay with very helpful and fun staff.

8/10

Excellent

30 Jul 2026

Steven

Staff were helpful, although one housekeeper did leave a soiled towel in our room. The previous tenants obviously had a pet in there, as there was a lot of short white hair across the room. Staff tried to clean it, but it’s going to take a few passes clearly. Breakfast is solid, parking good as well.

10/10

Exceptional

30 Jul 2026

Gerson

Enjoyed our stay there, the room was spacious and well kept.

10/10

Exceptional

29 Jul 2026

Polly

We have stayed here several times, it’s convenient for family visits, it’s a good hotel, comfortable bed, parking is decent, nothing has ever gone wrong for us here. It’s not luxury, but it’s a good place to stay for business or family visits. My wife has worked in the rooms easily when she needs to.

10/10

Exceptional

28 Jul 2026

Suzanne

Clean room and common areas. Pool open until 10:00 p.m.

10/10

Exceptional

27 Jul 2026

Susan

The hotel was conveniently located by the Via Rail Station. It was very clean. Restaurant had good hours of operation.
The front desk associate was in training and he did an amazing job!

10/10

Exceptional

26 Jul 2026

NOEMY

C'est propre et confortable. Mais ce qui m'a déplu, c'est la personne qui nettoie qui est venue toquer le matin quand je dormais.

10/10

Exceptional

26 Jul 2026

Michelle

Great location, great staff, large rooms

8/10

Excellent

26 Jul 2026

Pequet

Great place to stay

10/10

Exceptional

25 Jul 2026

Jaclyn

I like the big rooms

8/10

Excellent

23 Jul 2026

Alexandra

Bel emplacement, près des pistes cyclables et du transport en commun pour aller partout.
Point négatif, aucune surveillance ni avertissement aux clients qui crient, courent ou dérangent, surtout après 23h.

8/10

Excellent

22 Jul 2026

HEATHER Marie

Good selection at breakfast.

10/10

Exceptional

21 Jul 2026

Veronique

Super!

Family

8/10

Excellent

21 Jul 2026

Hoang

Clean and nice, will be back again

8/10

Excellent

19 Jul 2026

Christopher

Good

Partner

6/10

Pleasant

18 Jul 2026

Teya

Hotel was clean. Hotel staff was great.
Our toilet was not working and they fixed it in a timely manner. Buffet was good.
The elevators are small and very slow. Waited 10min for an elevator and decided to walk 7 flights of stairs. Room was very cold even though we adjusted the temp.

Family

8/10

Excellent

16 Jul 2026

Susan

Difficult to find your way in from the underground parking. We were told to look for “yellow”, but there were no directional arrows or signage over the entrance door. On our way out to dinner, two vehicles stopped us in the underground lot to ask us how to get in to the hotel. Reception later told me “it’s only hard the first time you come here”.
Rooms are very large and clean; mattress is comfortable. That’s all I need when I stay at a hotel!

8/10

Excellent

16 Jul 2026

Sandy

The rooms, decor, fixtures etc., although always clean, are looking a little tired and dated.

Family

10/10

Exceptional

15 Jul 2026

daenn

very nice staff, good breakfast

Family_with_children

8/10

Excellent

14 Jul 2026

Jennifer

Great space, room was very spacious and clean. Only reason not 5 starts, is they need to figure out elevators. One seems to be broken, another one out of services for extended period on weekend. We often had to wait over 5 minutes, twice took over 10minutes and lined up to get elevator. Busy hotel, small elevators.

Partner

8/10

Excellent

14 Jul 2026

Wendy

This is a nice hotel and our room was big and spacious. The only thing is the toilet was way too low. They need to put a raised toilet in the bathroom. our room was clean with a little kitchenette
Possibly replace the mattress as it was a little hard and needs to be upgraded
Our room was 1303. Overall we had a nice room and stay over

Family

4/10

Poor

14 Jul 2026

Richard

Two elevators in the entire hotel for 15 floors and 2 levels of parking. Be prepared for long lines, housekeeping trolleys, and take the stairs if you can.

Partner

10/10

Exceptional

14 Jul 2026

Charles

Garage is great for trucks

10/10

Exceptional

13 Jul 2026

Melanie

The room was clean and breakfast was included, the staff was very helpful.

Family_with_children

10/10

Exceptional

13 Jul 2026

Michael

Très belle hôtel. Les chambres A1

Partner

2/10

Poor

13 Jul 2026

Amanda

DO NOT TAKE THE ELEVATOR! We got stuck and the firemen had to come and rescue us! There was no air!!! It was horrible!
And when elevators do work, it takes at least 10 minutes for one to arrive!

Friends

10/10

Exceptional

13 Jul 2026

Heather

Very clean room, quiet atmosphere

Self

6/10

Pleasant

13 Jul 2026

Joé

Il y avait 1 ascenseur sur 3 qui fonctionnait. C’était l’enfer, on devait attendre parfois 20 minutes pour l’ascenseur. On a dû monter au 11ie étage avec nos bagages. Sinon le personnel est vraiment gentil et aidant. Les chambres sont très grande et propres!

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Christopher

Worst elevators I’ve seen. They need twice as many spend your whole day waiting for the elevator, especially if you are on a higher floor

Partner

6/10

Pleasant

12 Jul 2026

Holly

Room was ok . But elevators were horrible at one point only one worked . Took forever to get on one . Breakfast is extra which is fine but felt rushed to eat then pushed the bill to leave . Even though there were a lot of seats available. Was loud banging of people on the last night till at least 10/11 pm.

Friends

4/10

Poor

12 Jul 2026

Melanie

When arrived in room there was trash under the pullout bed, candy on the tv stand. Room was not cleaned during our stay. No fresh towels were provided.

Family_with_children

6/10

Pleasant

11 Jul 2026

Paul

Two times 5-10 minutes apart the room service barged in on us to clean before the checkout time. They knocked and immediately came in so fast.

Friends

10/10

Exceptional

11 Jul 2026

Dominique

À lot of wait for the elevators in general.
Room is great. Pool and hot tub was not too busy but the gym a bit more.
The hotel restaurant and bar was really good

Self

8/10

Excellent

11 Jul 2026

Linda

There was no body wash in the shower just two containers of shampoo along with conditioner.

Partner

8/10

Excellent

11 Jul 2026

Nishant

Clean rooms but dated, staff is amazing and location is wonderful. Free parking.

Family_with_children

8/10

Excellent

09 Jul 2026

Valentina

May be add some floor mat for bathrooms. Water comes out from the standing shower

Family_with_children

6/10

Pleasant

09 Jul 2026

Bibi

Basic stay

6/10

Pleasant

09 Jul 2026

Emmanuel

Elevator sucks and takes a long time. Bathtub had lots of rust. Pool and hottub was small, so much kids and didn’t have a chance to use any, so it was a waste I booked the hotel specifically for the pool and hottub. Will never again

Partner

10/10

Exceptional

08 Jul 2026

GISELLE

Last minute booking, due to a power outage. So easy to book, staff at hotel at check in were very kind and prompt with getting us our room keys etc.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Charlene

The reception staff was wonderful and the room was spacious, clean and comfortable

Partner

8/10

Excellent

07 Jul 2026

Jane

Excellent spacious clean rooms. The only downfall was there was no toothpaste in the bathroom, fortunately we had our own. They had coffee but no tea. This may of been an oversight, we didn't ask the front desk as we only were staying one night anyway. Would recommend.

10/10

Exceptional

06 Jul 2026

Benjamin

Clean room and hot tu was relaxing

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

GRANT

Great for conferences
Facilities were the best
Staff was very helpful
Rooms were very modern and very clean
Also great where the exercise rooms at the top of the building as well as swimming pool and do it yourself laundry

Family_with_children

10/10

Exceptional

04 Jul 2026

Jody

Great place

10/10

Exceptional

04 Jul 2026

Daniel

Clean, nice , safe. Free underground parking

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Lucie

Proximité avec la gare.

Self

4/10

Poor

03 Jul 2026

Girish

Dated property, but mostly in good condition and no major issues.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Gilmei

Very big and clean room. Enjoyed my stay with my parents.

Family

10/10

Exceptional

30 Jun 2026

Arek

Great stay recommend and will return at some point

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Mark Justine

The room was clean, and housekeeping did an excellent job throughout our stay.

Our only issue was at check-in. I don’t remember the first front desk agent’s name, but she refused to check us in because I only had photos of my IDs on my phone. I showed her multiple forms of identification, including my passport, driver’s license, and Medicare card, but she insisted that she needed the physical copies.

Because of this, I had to call Expedia to transfer the reservation to one of my friends, which took time and was incredibly frustrating. After everything was changed, we spoke to another front desk agent, who said, “I don’t even know why she wouldn’t accept your ID.” We ended up being helped without any issues, making the whole Expedia call and reservation change feel completely unnecessary.

The inconsistent handling of the ID policy was disappointing and wasted a lot of our time. Aside from that, the room was clean, and the housekeeping staff was fantastic

Friends

8/10

Excellent

29 Jun 2026

Pierrette

Clean room, clean bathroom.very comfortable bed.

It was missing toiletries in bathroom. Travelling with just a carry on on airplane ,limits your liquids like scope and hand cream.
I will know for next time.

6/10

Pleasant

29 Jun 2026

Gabriel

The problem is the noise, dont take a room with a door between the bedrooms!

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Andrew

Asked for next day service and never came. Could not get a wake up call. Had to wait for a child crib. They placed it in the wrong room. We called for it 3x.

Family_with_children

10/10

Exceptional

28 Jun 2026

Steve

.

Partner

10/10

Exceptional

27 Jun 2026

David

Great hotel. Quick cab to downtown. Not a lot of close walking options for dining but easy access to downtown

Business

10/10

Exceptional

27 Jun 2026

David

Spacious and clean room
Quick check in and courteous staff

Partner

10/10

Exceptional

26 Jun 2026

Mie

Hate to say not sure if this location is accessible to what you need. We were there for convocation reception. For room - it 5 stars. Staff are so helpful and beyond.
We enjoys our stay: thank you!

Friends_and_family Family

4/10

Poor

26 Jun 2026

Michelle

Like - the hotel was clean and well maintained.

Did not like - tried to order a small, simple à la carte breakfast of Raisin Bran cereal, an apple and a hot tea. I was not hungry so did not want the breakfast bar for $25. My simple order ended up costing $26! They added a large fruit cup and a large hot tea without asking or giving me a choice of the items’ size. This was not fair since I only wanted a small breakfast but the up-charges on these two items caused my small breakfast to cost more than a full breakfast buffet! Not good customer service! If possible, I would like the bill for this meal to be re-considered. Thank you.

Partner

10/10

Exceptional

25 Jun 2026

Annik

Nice location

Self

10/10

Exceptional

24 Jun 2026

Robert

I was not in need of any extra assistance during my stay. I did not use the restaurant or gym but certainly would have if I had the time.
Very large hotel staff were polite for those that I did see.
I have no complaints about the hotel, my room or my stay itself. It was as close to perfect that I have had this far in other hotels around Ottawa for the price I paid.
Thank you,

Self

8/10

Excellent

23 Jun 2026

Sam

I liked the cleanliness of the room and grounds. The staff were excellent, the only thing I did not like was the room heating / cooling system seemed to need a filter replacement. I was so stuffed up at night, I had to turn the heating / cooling system off as well as my second night I did not even turn it on and had a much better sleep.
The buffet is over priced in my opinion, I would think a more reasonable price would be 15-18 dollars, it is not worth 25 dollars and the waiter who brings you water and your bill expects a tip. A tip for doing your job? So no tip for him, the second day my waitress cleaned my table etc...
The gym was nice and clean, machines nice, weights etc... the pool was cold, I did not go into the hot tub.
Overall a pleasant experience.

Business

6/10

Pleasant

23 Jun 2026

Bonnie

The hotel is in the middle of absolutely nothing, no convenience stores, no coffee shops. We didn't have a car so you had to get a taxi just to go for coffee. Speaking of which, the room was supplied with coffee pods. No tea option for non coffee drinkers. And the room was cold but there were no blankets supplied.
The hotel itself was very nice and the staff friendly but it definitely wasn't worth the price.

Family

4/10

Poor

22 Jun 2026

Lianne

Bathroom had all kinds of bugs in bathroom. Reported to staff and was supposed to get a call from manager and no one followed up. I called twice regarding this issue and I even took pictures. Really disappointed.

Self

10/10

Exceptional

22 Jun 2026

marcelle

Was staying for a conférence. Hotel was perfect. Service at bar was exceptionnally great! Good, friendly service.

Self

8/10

Excellent

22 Jun 2026

Sigal

The rooms are spacious and nicely designed. Unfortunately, the refrigerator in our room did not work during our stay. Although the maintenance staff informed us that it had been repaired, it still wasn't functioning afterward.
The staff were friendly and made an effort to accommodate guests whenever possible. However, the biggest drawback was the elevator service. The elevators were extremely slow, and sometimes we had to wait more than five minutes for one to arrive, which was quite inconvenient.

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Raymond

The room is really big including the bathroom. Air conditioning is good. Nice long kitchen counter and enough storage for clothes. However, the overall decor was dated and the bathroom is old especially the tub area. Indoor parking is nice and easy to access.

Partner

8/10

Excellent

20 Jun 2026

Isabelle

Issues with their elevators, long wait and some mechanical problems

8/10

Excellent

18 Jun 2026

Dimitrios

Great customer service. Rooms were clean and well maintained. One of the elevators was down and being in such a large and busy hotel this caused quite a bit of a challenge for guests.

Business

4/10

Poor

15 Jun 2026

iola

People drinking in lobby wasn’t a good thing to see and kids running around all day

Family_with_children

10/10

Exceptional

13 Jun 2026

Cidalisa

My friend and I stayed here while I was in Ottawa for a bookstore event celebrating the release of my memoir, and everything was excellent from start to finish.

The room was clean, comfortable, and quiet, which made for a wonderful night's sleep. The staff were friendly and welcoming, and check-in and check-out were quick and easy.

We also enjoyed a lovely meal at the hotel restaurant and found the overall atmosphere warm and relaxing. The location was convenient, and the hotel offered excellent value for the price.

After a busy and exciting weekend, it was the perfect place to stay. I would not hesitate to return and would gladly recommend this hotel to others visiting Ottawa.

8/10

Excellent

12 Jun 2026

DONNA

Hot tub wasn't operational

Partner

8/10

Excellent

12 Jun 2026

Catherine

Liked the location to the Ottawa train station and we were able to walk to the hotel within 15 minutes. Hotel front entrance not well identified from the parking lot. This is a sports team hotel and the hotel was busy with teams arriving and leaving. The restaurant is pretty basic and on the expensive side for what you get. For example two coffees, a yogurt parfait and a bagel were over twenty dollars.

Partner

10/10

Exceptional

11 Jun 2026

Marie

Room nicely decorated, comfortable bed and designed sofa/ottoman.

Large window and practical microwave.

Self

10/10

Exceptional

01 Jun 2026

Doris

Staff were friendly & helpful. Food was delicious!

Partner

10/10

Exceptional

31 May 2026

Jeff

Great utility, clean, consistent service, amenities. BISTRO bar needs to be open after 11pm!

Business Partner

10/10

Exceptional

26 May 2026

Sandy

Clean rooms and Check in service was great!

Business

10/10

Exceptional

26 May 2026

John

Pleasant stay

6/10

Pleasant

25 May 2026

Mary

Housekeeping service did not clean my room. After calling, I was told that rooms are only cleaned every other day and that I had not requested Cleaning. As I was only there for two nights I needed my room cleaned day one not day two. Someone did come and do it and was pleasant. Towels are terrible. Bathtub was stained pillows were not acceptable.

Partner

6/10

Pleasant

25 May 2026

WENJUN

The location of the hotel was excellent — very close to the train station and also convenient for getting to downtown Ottawa. I understand that prices were higher during the Ottawa Marathon weekend, which is understandable.

Overall, my stay was fine, and I didn’t have any major issues. However, the room had a slight odor and the ventilation was not great. The facilities also felt a bit outdated. Considering the price, I personally felt the value was slightly below expectations for the overall condition of the hotel.

That said, the staff were friendly and the location was definitely the highlight of the stay.

Partner

10/10

Exceptional

24 May 2026

Jeff

Great hotel located very close to Downtown Ottawa by drive, and also has a train station not too far from it as well.

The hotel itself was amazing! The rooms were cozy, spacious and clean with many amenities, and the hotel has good breakfast options as well (for an additional price). There was also a pool and gym on the top floor which was neat.

Highly recommend!

Friends

10/10

Exceptional

20 May 2026

Navid

Nice and comfy.

10/10

Exceptional

19 May 2026

Cristina

Hot tub wasn’t working

10/10

Exceptional

18 May 2026

Robert

Bien

8/10

Excellent

18 May 2026

Ziyue

Room is very large. Quick check-in process. Hotel did not have slippers available which was a let down. The hallways also have very dim lighting.

Family

2/10

Poor

18 May 2026

michael

I stayed for 3 nights and the room was not cleaned once. No new towels, no clean sheets. Nothing. I asked the front desk twice and was told it would get done. Terrible service. Stay away

Family_with_children

8/10

Excellent

18 May 2026

Malika

Accueil très chaleureux
Chambre spacieuse et propre

Family

10/10

Exceptional

17 May 2026

LilyBelle

..

Family_with_children

8/10

Excellent

16 May 2026

Michael

The site is near the Via Train Station. For drivers, it has an underground parking facility. Their restaurant is pricy. Suggest you order in or go out. It is a short walk to the O station which is also next to the Via Train Station. The room was pleasant, TV worked but the elevators were really slow.

Partner

10/10

Exceptional

14 May 2026

Marika

Great location for baseball. Staff were friendly. Room was huge and clean.

Family

8/10

Excellent

14 May 2026

Sue

Room was a very good size. Nice to have a fridge and microwave, as well as a sink and countertop. One huge negative is no USB ports. Luckily one of us had a block, otherwise none of us would be charging our phones (Best Buy right up the street would have solved that issue quickly tho). Room was clean but needed a good airing. Sheets were too small for the mattress and kept pulling off. Had to use mom powers to keep them on 💪. Skipped the breakfast bar. Looked more like a continental breakfast then something you'd pay $22+ for.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Richard

Good and convenient bar/retaurabt

6/10

Pleasant

11 May 2026

Joana

There was an issue at check in

10/10

Exceptional

11 May 2026

Guy

Great location and excellent reception service.

Family

6/10

Pleasant

10 May 2026

Numaan

It was expensive during the conference and honestly for the price we paid I expected better service and facilities. Better to have stayed in Downtown Ottawa and then take an Uber to the conference instead of staying here. And on top of that there's no breakfast included... the Hampton Inn next door included breakfast for cheaper!

Self