Name: Westin Ottawa
Address: 11 Colonel By Drive, Ottawa, K1N 9H4, CA

10/10

Exceptional

22 Jul 2026

Allister j

Location. Enjoyed the walking to the different sites and shops

10/10

Exceptional

20 Jul 2026

Donna

I always stay at the Westin because its close to shopping and good restaurants in the Byward market area. The rooms are always nice and clean and the staff is very helpful. thanks Donna Toronto

Self

10/10

Exceptional

20 Jul 2026

Mark

This is a fantastic hotel. It’s well located in the staff is incredibly helpful.

10/10

Exceptional

19 Jul 2026

David John

Clean rooms

Family_with_children

10/10

Exceptional

18 Jul 2026

Bailey

Excellent stay - conveniently located and nice accommodations

Friends

10/10

Exceptional

18 Jul 2026

Melodie

X

Self

6/10

Pleasant

15 Jul 2026

Ellen

Great views of Parliament! Staff was very helpful. The hotel in general feels a little dated.

Family_with_children

10/10

Exceptional

13 Jul 2026

Nneka

Enjoyable stay, great bar and restaurant staff. Convenient walkable location.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

SHAN

The hotel is in a prime location—right downstairs from a shopping mall, and Parliament Hill, the canal, etc., are all within easy walking distance. It’s incredibly convenient! The front desk staff were also very warm and welcoming. They even gave our kids a little gift bag, which made them super happy.
We initially booked a standard room but later paid extra to upgrade to a higher floor with a view of Parliament Hill. Since we arrived late yesterday, we managed to catch a beautiful sunset through the large floor-to-ceiling windows, which was a lovely surprise.
However, when it came to bedtime, we noticed the duvet was very thick and didn’t feel breathable. Personally, it felt a bit damp and not crisp enough, so I didn’t sleep very well (though the kids slept like logs!). Also, the corners, door gaps, and tiles in the bathroom had some mold and black spots that weren't cleaned properly. Lastly, the trash cans in both the bathroom and under the desk didn’t have plastic liners. I know most hotels usually provide them, so I’m not sure if it’s their policy or just an oversight. It wasn’t a huge deal for me, but it made throwing away wet trash a bit inconvenient, and I also worried it might make things harder for the housekeeping staff.

Family_with_children

8/10

Excellent

10 Jul 2026

Stephen

Excellent location in the heart of the city. Walking distance to shopping, restaurants and most city attractions. Staff were very accommodating. Rooms were spacious and well appointed.

Business

10/10

Exceptional

06 Jul 2026

Alan

It was a comfortable stay in the heart of downtown Ottawa

Family_with_children

10/10

Exceptional

06 Jul 2026

David

Staff were incredible and accommodating. Thanks so much!

Family_with_children

6/10

Pleasant

05 Jul 2026

Marc

Insufficient elevators for number of floors
Departure very lengthy on a Sunday noon
Good otherwise
Rooms need updating

Family_with_children

8/10

Excellent

04 Jul 2026

Benoit

Chambre propre et bien équipée. Des travaux de rénovations étaient en cours et bruyants ; j'aurais apprécié être mis au courant lors de la réservation et non seulement lors du check-in.

Partner

6/10

Pleasant

03 Jul 2026

Stephen J

Staff were great.

Room (12th floor) was dated. AC vent was dirty and musty smelling. Shower grout needed to be cleaned. Carpet outside our door was a trip hazard. Inside our daughter was stuck with a staple, in her foot.
But great views of Parliament Hill and great down town location.

Was told they could accommodate Celiac Disease (which Daly's restaurant was great that way) But the in room dining from A La Carte, could not offer us anything Gluten Free, when we called.

The indoor pool on the 6th floor was convenient but outdated, and hot tub temperature was nice but the jets did not work.

8/10

Excellent

02 Jul 2026

Eric

Great location good staff but undergoing renovations so a bit noisy

Family_with_children

10/10

Exceptional

01 Jul 2026

Sylvie

Le personnel

Partner

8/10

Excellent

01 Jul 2026

Marius

Great location( except for the cig.butts and homeless dirt close to the entrance. Front desk Staff OK. The cleaning staff was great. Room was specious.. There was nothing outstanding , just another hotel.

Partner

10/10

Exceptional

28 Jun 2026

ryan

The hotel location and amenities were excellent. Guests rooms are showing some age, but overall very satisfied with our stay at Westin Ottawa

Family_with_children

10/10

Exceptional

26 Jun 2026

shaun

The hot tub has no jets. I booked the hot for the hot tub to help with my back pain.i was disappointed in that.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Lisa

Beautiful hotel with great views and the staff were always helpful.
Thank you,

Partner

8/10

Excellent

21 Jun 2026

Annette

The parking not so easy .Its in a separate parking garage connected to a shopping centre . We weren’t given good directions and took half hour to find it , We had to park a long walk from hotel and signage wasn’t good . Or you can use valet parking for 78 bucks. Our room was clean comfy wiith amazing view . There is no in and out with parking garage or you have to pay again . Staff was friendly and helpful.Also was a wedding reception there . We could hear the music and we were on 12th floor . We wanted an early night sleep but I had to put a pillow over my head to block out the music .

Partner

10/10

Exceptional

16 Jun 2026

ROXANNE

Great

Family_with_children

10/10

Exceptional

15 Jun 2026

jaclyn

The manager saved our lives had a great experience

10/10

Exceptional

09 Jun 2026

Melissa

Always a good stay

Self

8/10

Excellent

09 Jun 2026

judy

Excellent location , has walk way to Rideau centre and the Rogers centre and within walking distance to the Byward market .
The hotel is under renovation so is noisy from 8 am .
The front desk was not helpful unfortunately but I still like this hotel and would recommend it

Family

10/10

Exceptional

07 Jun 2026

Wilma

Loved everything about this hotel. Definitely my go to place in Ottawa.

Self

8/10

Excellent

31 May 2026

MELISSA

Room was pretty dirty/dusty. No room service menu. Two lamps didn’t work. Definitely not the standard Westin offering.

Staff were friendly and helpful.

Self

8/10

Excellent

28 May 2026

Rayen

In downtown Well placed

8/10

Excellent

25 May 2026

Wally

Room was facing the city which was nice.
However, for the Hotel itself, being a Westin Hotel, we were hoping for a nicer room, preferably a newly renovated one.
It needed some love.
Plus I didn’t understand the poor quality toilet paper.
It shows that the Hotel is cutting corners.
As mentioned, it is the Weston.
We did pay a decent price for our accommodations.
Staff was great.
Overall, everything was fine.

Partner

6/10

Pleasant

24 May 2026

maya

Decent hotel but outdated facilities, over-priced

Business

8/10

Excellent

21 May 2026

Wendy

While overall clean, the property is looking dated and in need of repairs and upgrades.

Family_with_children

10/10

Exceptional

19 May 2026

june

It’s the best place where I have ever been in Ottawa 👍

Family_with_children

10/10

Exceptional

18 May 2026

J. Harry

We had a great stay at the Westin Ottawa. The staff were amazing and ready to accommodate our requests during our stay. The hotel is centrally located and within walking distance for shopping, restaurants and sight-seeing. We had a beautiful view of the Parliament buildings from our room courtesy of the management. A great birthday celebration to be remembered.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Alexander

Very friendly staff at check-in. Upgraded us to a spacious corner room overlooking the Parliament and Rideau Mall. Hotel location is convenient to everything.

Partner

8/10

Excellent

17 May 2026

Taline

Great location. Clean room. Friendly staff. Service charge for room service is too high. Bathroom and amenities are outdated.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Melissa

Great downtown location walking distance to nice cafes, restaurants and site seeing. Clean rooms, cozy beds and nice staff.

Friends

10/10

Exceptional

11 May 2026

Mary

The staff who checked me in was professional and amazing. She gave us a beautiful room with a view to celebrate my parent's anniversary. She made sure to make us feel comfortable and special. The room was clean and spacious. The wifi was speedy with no issues. The lamp lights did not turn on...perhaps the light bulbs were out? We had a wonderful stay and hope to return. Thank you!

Family

10/10

Exceptional

16 Apr 2026

Natacha

Clean , friendly staff and well located, direct access to the mall and close to restaurants & attractions

Family_with_children

10/10

Exceptional

15 Apr 2026

Hammad

Good hotel. Love the elevator system

Business Self

10/10

Exceptional

14 Apr 2026

zachary

Everything was perfect

8/10

Excellent

10 Apr 2026

Philippe

All good, but hot water was not so hot, probably just a temporary problem...

Business

10/10

Exceptional

08 Apr 2026

Daphne

Our room was always cleaned. The common areas were clear of clutter and clean. The coffee shop and breakfast/brunch restaurant buffet was great.

Business Partner

10/10

Exceptional

08 Apr 2026

Philippe

We needed an extra bed and they did all for us to be happy. Rooms are huge and everything is top quality and perfect

Friends_and_family Family

4/10

Poor

07 Apr 2026

Adriana

Smell of mould everywhere. In my room it was impossible to breathe or sleep. The hotel offered no help at first but after more complaints they sent an air purifying machine. It did not remove the smell entirely but it eased it some so I could rest after one sleepless night. They were renovating on our floor (18th) which we were not warned in advance about. It was impossible to rest during the day as the noise was constant. The hotel offered no compensation for all this inconvenience. We had 2 rooms, a party of 3

Business

10/10

Exceptional

06 Apr 2026

Jennifer

Nicole the reception desk was amazing.

8/10

Excellent

05 Apr 2026

Judy

I was there just two nights. I remember the room being cleaner in the past. Someone dropped lots of popcorn under the pull out couch. I like the shampoo and conditioner. Rooms are quiet. I DO NOT LIKE THE BUMBS AND DRUGS right outside the Hotel. The stench of urine gagged me! Ottawa was always my favorite City. Not anymore!! Rideau street is a *^+* hole. Love by Ward market but it’s gross getting there. CLEAN IT UP OTTAWA!!! Thank goodness the elevators are designed safe. Love that!! Room was spacious

Partner

10/10

Exceptional

05 Apr 2026

Marie-Lise

The staff is very friendly. The room was clean and spacious. The security of the hotel is great. In order to make it easy, customers should choose to park in the red parking.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Brandon

Great stay. Very nice staff

10/10

Exceptional

27 Mar 2026

Luigina

The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted

Family

10/10

Exceptional

22 Mar 2026

Hannah

Clean friendly staff

Partner

4/10

Poor

16 Mar 2026

Ting Wai

They were doing renovation in the morning during one of our stay, no warning, no nothing. It is unacceptable and inconsiderate on our last day. Staff is friendly, but the room is a little older than most modern hotel.

But my trip got ruined as I didn't get a good sleep on the last day.

Family_with_children

6/10

Pleasant

15 Mar 2026

Renelle

The room still has carpeting. Would much prefer laminate/ wood flooring.
Items left behind from previous occupants.
The bedding and mattress was not as luxurious as the Westin once had.
They didn’t come to freshen the room until 4pm. At that point we declined.

Partner

10/10

Exceptional

12 Mar 2026

RORY

I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.

Family_with_children

8/10

Excellent

12 Mar 2026

Christine

The overall stay was good, but the mattress is very stiff!

Partner

10/10

Exceptional

11 Mar 2026

ALANA

Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!

Family

10/10

Exceptional

08 Mar 2026

Marcus

Everything was great

6/10

Pleasant

08 Mar 2026

Amanda

Good location but parking expensive. Pool was cold. Someone was smoking weed on our floor, it smelled so bad! Huge line up to check in, took forever. Rooms a bit dated. The rest was good!

Family_with_children

10/10

Exceptional

08 Mar 2026

Randolph Lee

Great location connected to Rideau mall and steps from Byward market. great staff. Decent gym. Pool was a little crowded but great to have the amenities. Would recommend

Friends

8/10

Excellent

07 Mar 2026

Marjorie

The mall is attached to the hotel.

Partner

8/10

Excellent

07 Mar 2026

Sven

Everything is nearby, we never moved the car. If you are ok to walk and dress for it I you need no car to get to anywhere. Transit or taxi are alternate

Partner

10/10

Exceptional

06 Mar 2026

Loan

Friendly staff

6/10

Pleasant

05 Mar 2026

Jeffrey

The room was just fine, nothing overly impressive. I noticed lots of stray hairs around our room, and the sitting chairs were filthy. Toilet was also an issue as it wouldn't fully flush.

Keep in mind this is a family-friendly hotel which means the pool is constantly occupied by children. If you are looking for a quiet experience enjoying the pool/hot tub, I would suggest you book something else.

Partner

10/10

Exceptional

05 Mar 2026

Linxin

o

8/10

Excellent

03 Mar 2026

Tanya Louise

Love that it attached to the Rideau Mall!
Sad that the hot tub was not working properly. Was really looking forward to a good relaxing soak.

Self

10/10

Exceptional

01 Mar 2026

Wendi

As soon as you walk in you feel you are in an upscale hotel. The staff is very welcoming and accommodating.

The hotel is easy to navigate. We particularly loved, the pool, the hot tub, the sauna room.

There is also inside access to the Rideau Mall.

Our room had a beautiful view of Parliament which was a really great view as the sun was setting.
We will be back for sure.

Family

2/10

Poor

01 Mar 2026

Wallace

Missing towels, no body wash, sink and bathtub drain was extremly slow to drain, leaving our feet in washed water.

Family_with_children

6/10

Pleasant

27 Feb 2026

Tracey

For the price. The room was very small and needed to be renovated. I stayed in this hotel previously 23 years ago and the room looked exactly the same.

The parking was terrible, it took us over an hour to find parking in the parking garage.

Family_with_children

6/10

Pleasant

23 Feb 2026

Brett

Hotel was great and staff was excellent. Unfortunately it’s attached to the Redeau Centre which currently is overrun with drug addicts. Very uncomfortable to be there with my young children. Very sad for the hotel that the city has let this happen.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Megg

Best location in the city.
Great gym, nice looking pool (didn’t use it). Friendly staff.
Best hotel bar/restaurant.

Downside.
No plugs near bed or really anywhere except at the desk and they were not tight so my cords were falling out.
Bathroom plugs also loose.

Self

8/10

Excellent

16 Feb 2026

Wonkeun

Spacious room with a great view on 14th floor

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Mia

clean and people courteous but the hotel itself is showing its age with couches/ towels etc all looking \"aged\". For the cost of the stay i would have expected things to look a bit more refreshed.

10/10

Exceptional

10 Feb 2026

Tim

Staff went above and beyond to ensure we had a wonderful stay. Before our departure, the pool was closed for cleaning, which understandably disappointed our children. Noticing they were upset, one staff member stepped in, arranged a late checkout, and personally delivered cookies and milk to our room. Unfortunately, I didn’t get his name, but I am deeply grateful for his kindness - he truly made our visit extra special.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Jennifer

The room was big, nice and great view. They had a nice lobby feature of taffy on snow for winterlude time. It was wonderful!

Leisure Family

10/10

Exceptional

09 Feb 2026

stephanie

Room was clean, and nicely kept, hotel is very secure with the room key to access all elevators.
Quiet stay and perfect for a girls getaway <3
Would recommend :)

Leisure Friends

10/10

Exceptional

09 Feb 2026

Eileen

the room was spacious and comfortable, and staff courteous

Leisure Friends

10/10

Exceptional

09 Feb 2026

Natalie

Amazing stay! Clean rooms, friendly staff. I forgot my dog bowls and they had some delivered to the room immediately. Location is perfect!

Leisure Pet

10/10

Exceptional

08 Feb 2026

Wanda

Friendly helpful

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Miao

Good, I like the wifi speed, really fast

10/10

Exceptional

08 Feb 2026

Diane

Very nice !

6/10

Pleasant

08 Feb 2026

Maurice

barking dog over two days, the guests were leaving the dog alone in their room! I did go down to complain and nothing changed, it started barking at 8:30 this morning

The spa was unusable because of rowdy kids again both day of our stay

Partner

10/10

Exceptional

06 Feb 2026

Donald

location, view, convenience

Business

10/10

Exceptional

05 Feb 2026

Joan

Excellent room with view over Rideau canal and Parliament. Great breakfasts, pool and staff.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Marc

Staff great, view fantastic, connected to the mall

10/10

Exceptional

01 Feb 2026

Susan

The room was big, layout fun, the view was excellent! Staff were excellent as well

10/10

Exceptional

01 Feb 2026

Richard

The staff was great
Super clean room

Family

6/10

Pleasant

28 Jan 2026

Jenna

Our stay at the Westin was unfortunately, okay at best. The property was undergoing renovations at the time, which I am hopeful were in the rooms, as our room was very outdated and run-down. The wallpaper was bubbling everywhere, baseboards off the walls, the couch was very small, the bathroom was very difficult to use - it was on old wood top that was cracked and had no space. There was also a lot of issues with the water pipes that led to constant noise in our unit (we were compensated some Marriott points for the noise). However overall at over 450$/night I was incredibly underwhelmed and did not meet our expectations at all. It felt a bit like “student housing” the unit was so run down which is completely unacceptable for the price. The photos of the unit online were nothing like the unit we got. The staff however were lovely and attentive.

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

Natalie

Furniture was a little outdated, but the location was great.

Business Self

6/10

Pleasant

26 Jan 2026

Endora LM

Staff was great, only had breakfast and was bland for the price.

6/10

Pleasant

26 Jan 2026

Brian

Ok - we’re not informed where the breakfast restaurant is even though it was included in our reservation . Same for the pool etc No details

Business Partner

2/10

Poor

24 Jan 2026

Rebecca

The room was occupied by another guest, even though my key card let me in.

Business

10/10

Exceptional

12 Jan 2026

Elizabeth

There was renovation going on so at times it was noisy. We were given a 10 dollar breakfast coupon I believe to compensate? The view was spectacular and it was nice shopping in the Rideau Centre.

Leisure Family

8/10

Excellent

12 Jan 2026

Janet

The rooms are very nice. Appreciated the quiet, and also the very comfortable beds, lots of hot water. The staff was pleasant enough, but did not seem especially well trained. Did not give us either very much coffee, or very much lotion.

10/10

Exceptional

12 Jan 2026

Urmila

Everyone was great! Room was spotless. The only minor thing is a small area of tiles around the bathtub were uneven and possibly cracked?

Leisure Family

10/10

Exceptional

12 Jan 2026

evans robert

Nice room

10/10

Exceptional

12 Jan 2026

Dan

👍

Leisure Partner

10/10

Exceptional

11 Jan 2026

Louis

Room was great and we had a great view. All went according to plan and the bed was really comfortable.

We enjoyed our stay and would do it again!

Leisure

10/10

Exceptional

10 Jan 2026

Michael

No issues at all. The hotel is under construction at this time. The construction did not change our experience. Some monitor noise in the morning due to construction.

Leisure Family

10/10

Exceptional

10 Jan 2026

Chris

Had a beautiful room with lots of windows. Room was spacious and clean. TJ with room service was great and helped make our stay memorable.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Marc

Great check in. Upgraded to view. Clean, comfy. Excellent location!