Name: Château Cartier Hotel & Resort
Address: 1170 Chemin Aylmer, Gatineau, J9H 7L3, CA

10/10

Exceptional

02 Aug 2026

Ayoub

À la réception M. El ARBI est une référence dans le service à la clientèle. Sympa, gentil et trop serviable. Sa disponibilité et la qualité de son service font une grande différence.

Hotel fortement recommandé !

6/10

Pleasant

01 Aug 2026

Sudhir

Breakfast menu or quality was not so great. The clerk at checkin was not very friendly

8/10

Excellent

01 Aug 2026

Melanie

Lit et oreiller confortable
Grande baignoire un peu trop haute
J’étais grandeur limite (5’3 ) pour embarquer. Pas de bouchon pour le bain. Joint de la céramique un peu noirci à certains endroits. Pas de piscine à moins de payer pour le spa mais 16 ans et plus.

10/10

Exceptional

29 Jul 2026

Diawa

A very nice lovely staycation

10/10

Exceptional

29 Jul 2026

CAROLINE

Très spacieux ( sauf la salle de bain)
Très confortable
Propre et tranquille

10/10

Exceptional

29 Jul 2026

Ali

Great Stay only if they included buffet breakfast , it would have been great

10/10

Exceptional

28 Jul 2026

Janice

The Chateau was sensational! The room was clean and the spa was excellent! Highly recommend staying here.

8/10

Excellent

28 Jul 2026

Murray

Nice hotel, close to Ottawa and Aylmer.

10/10

Exceptional

27 Jul 2026

Eric

Le personnel de l’hôtel étais courtois et très avenant

10/10

Exceptional

27 Jul 2026

Vodray

Just call ahead of time and you will have a good time and oftentimes you will get a presidential suite for less than what you pay for

4/10

Poor

27 Jul 2026

scott

I was there for a total of 8 nights in two weeks, 2x 4 night stays around other vacation plans. The first portion we had to change rooms 3 times because the first two rooms were dirty, 1 had long black hair all over the couch and the second room had a dirty fold out couch, with items from previous guests in it when we unfolded the bed.

The staff were lackluster in attitude and acted like we were the problem for their dirty rooms! No compensation or any apology was offered. I considered staying somewhere else for the next 4 day I had already booked, but our plans were too hectic to work that into the plans at short notice.

The second 4 day stay was better, the person at the front desk was sorry to hear about our last experience and offered a discounted pass to the spa, which we unfortunately did not have time to use. The room was unremarkable. Slow draining sink in the bathroom, the mini fridge froze everything overnight (no adjustment available), we had to go back and ask the staff for sheets and pillows for the fold out bed, which I guess is their standard, but they have SOME of the bedding in the closet, so why not just have it all in there?

And, even though I thought I booked rooms with balconies, we did not get rooms with balconies. The windows don't open and the AC ran all the time, the button was broken to turn the fan off, so all we could do was just set it warmer and and the air was constantly blowing.

I won't stay here again.

8/10

Excellent

26 Jul 2026

Isabelle

Thanks

10/10

Exceptional

26 Jul 2026

Alisa

We honestly felt like we were at a tropical resort!!! Our view over looked the golf course and the amazing outdoor/indoor spa and water facilities. The room was clean and the beds were comfortable. Having in and out privileges for the spa was such a bonus! The property was beautiful and very well taken care of. The staff were extremely friendly and didn’t make anyone feel uncomfortable about speaking English or French. We will definitely be back for more vacations here!

10/10

Exceptional

26 Jul 2026

Reine

Très bel hôtel. Nous avons soupé au resto KATO. C’était vraiment excellent!!!! Il y avait un balcon dans notre chambre. Toute était parfait. Toutefois, nous étions un peu déçu de ne pas avoir accès au spas ( nous devions payer un supplément de 30$ chaque et nous étions 4. Il était trop tard après le souper pour que sa vaille la peine). Peut être avoir des forfais de fin de soirée ou à l’heure.

6/10

Pleasant

24 Jul 2026

Leslie

The bed was too soft, and found pillows uncomfortable.

2/10

Poor

23 Jul 2026

roshan

You have to pay for the pool. I paid $289 for the hotel room. No where on the site does it say you have to pay for pools/spa separately. No where. I had to pay $139 total for my daughter and I to use the pool for 5 hours. Ridiculous

10/10

Exceptional

22 Jul 2026

Kandongo

Hôtel facilement accessible avec un stationnement libre-service pratique. Personnel souriant et accueillant.

Très propre et bien tenu. Espace spacieux et accueillant. Chambre immense offerte à un prix incroyable ! Il ne manquait malheureusement qu’un mini-frigo dans la chambre.

10/10

Exceptional

22 Jul 2026

Christopher

Everything was above expectations except the one day they shut the whole hotel and spa down for a scheduled electrical upgrade by Quebec hydro and repaired ( shut down) the most popular large pool. Notice was not given at the time of booking only by email the week of, and pamphlets at concierge. Loss of the room , phone/ laptop chargers, the restaurant and spa lost. Two spa coupons were provided
I recommend you require hotels to post when they are having scheduled maintenance and like rental units, warnings in advance under each door. Otherwise five stars!

10/10

Exceptional

20 Jul 2026

Brandy

Beautiful hotel

Partner

8/10

Excellent

19 Jul 2026

Jane

This is a lovely place to go to in order to enjoy a spa weekend. I was fairly pleased with the pools in the spa however one of the pools was under maintenance so i found the remaining pools a bit crowded. The room was lovely, however I found the staff to be a not very responsive. We requested additional pillows and the staff brought us two additional pillows. We were 4 people in the room and my daughter who is 27 asked for additional pillows and the staff did not send any, then my daughters friend called to enquire about the request and again no response. Finally I had to call the reception and they did bring us the additional pillows. Not sure why they wouldn't respond to my daughters request.

Friends

10/10

Exceptional

18 Jul 2026

Natalie

Heaven! Room was spacious and beautiful - amenities included discounts for our spa day. Restaurants were 11/10.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Nichole

Great vacation hotel

Partner

2/10

Poor

18 Jul 2026

Nibal

No pool as stated on the property details..
The room was dirty and there was chips and other kind of junk under the sofa bed whe we opened it to use....
The shower was moldy and had a weird smell... NOT the Chateau Cartier that I remember it downgraded alot since the last few years.... very disappointing and will not revisit.

Family_with_children

4/10

Poor

17 Jul 2026

Pauline

No power on warmest day very uncomfortable- otherwise good hotel

Self

4/10

Poor

14 Jul 2026

Dany

not well clear on the site that only 16+ can go into the SPA. the only reason I booked it was for the SPA experience for the kids. When asked at the reception, they just said no and there was no Sorry or empathy or any other things they could offer as if they didn't care at all even after I told them how disappointing that is.

first time there and will be my last time!

Family_with_children

10/10

Exceptional

14 Jul 2026

Cassandra

Clean room ,staff were great

8/10

Excellent

14 Jul 2026

Vicky

L’accessibilité pour les soins, la détente au spa était agréable.

Family

10/10

Exceptional

13 Jul 2026

Jack

Beautiful hotel, clean and quiet.

Partner

8/10

Excellent

12 Jul 2026

Amanda

We really enjoyed our stay. We were really looking forward to an indoor pool as stated in the booking page. Upon arrival we were told the indoor pool has been closed for years. Other than that it’s a wonderful place for couples.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Diane

We had a nice room. We reserve the King suite. We were on the fifth floor on the park inside. The room was spacious and clean. We did not have a balcony. The room key deactivated a few few times during our 2 day stay. It is very difficult to find a parking spot at this hotel, especially during the day. The computers were down for the check-in.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Catherine

Our room didn't have a balcony. The rooms are all different. We did have a comfortable room but other members in our family had issues. The staff was not very welcoming upon check in and we had problems with our room keys all weekend. We didn't have time to visit the spa. Parking was difficult. It was constantly full. Everytimr we wanted to park I had to drive around the lot for over 10 minutes.

Partner

10/10

Exceptional

11 Jul 2026

Susan

Great experience, we will definitely be back. Clean, comfortable rooms, friendly staff and the restaurants and spa were wonderful.

Partner

10/10

Exceptional

11 Jul 2026

Jocelyne

nous avons upgradé ma chambre

Self

8/10

Excellent

10 Jul 2026

Richard Graham

The property was quite good overall. Although the access to the pools and spa costs extra, the hotel is so reasonably priced that it’s okay.

I was in a sixth floor one queen plus sofa bed room. I would avoid booking these rooms until they are renovated it was pretty worn. My friends room on the fourth floor with the two queens with the French doors separating them had clearly been more recently renovated and was quite nice

Friends

10/10

Exceptional

10 Jul 2026

Patricia

Good stay. Good beds. Clean room

4/10

Poor

10 Jul 2026

Tim

Upon arrival the front desk staff informed me I would get money off our spa package by booking through them next time instead of Expedia. However, I had called the hotel first to ask about a discount by booking through them and they said there was none, and I saved money on the rate through expedia. They gave a $10 / day discount for my wife and I to go to the spa as a coupon. Upon arrival in the room the ice bucket had 1/3 of the container of water in it, which means it was not cleaned or inspected. The room was very spacious. The TV does not have connectivity to your device, and I feel like that modernization is needed. As a result, we had to borrow speakers from friends to watch a movie on our laptop. There were youths staying (probably with a wedding party) and they were left unsupervised by their parents resulting in hide and seek and tag games up and down the halls on multiple floors, often using the elevators and stairs to evade each other, which disrupted guests. One of the kids physically collided with my wife while were carefully walking up the halls. The pillows were extremely lumpy and as a result both of us had uncomfortable and disturbed sleeps both nights. If it wasn't for the Kato restaurant and spa, I would not stay here again. I hope they invest in their property and staff to improve the quality of future stays.

Partner

8/10

Excellent

09 Jul 2026

Louis

Spacious room!

Partner

8/10

Excellent

08 Jul 2026

Liliana

Nice and spacious room.
Would have like to have breakfast included on the price.

Family_with_children

6/10

Pleasant

08 Jul 2026

Giancarlo

Overall, our stay was okay, and there were definitely some positives. The staff was friendly, helpful, and always courteous, and we also enjoyed the bar.

However, the biggest disappointment was the swimming pool. The Expedia listing clearly gives the impression that the hotel has a pool, and it even includes photos of it. We specifically chose this hotel because our daughter was excited to swim. When we arrived, the staff informed us that the hotel does not actually have an indoor pool, and that the outdoor pool shown in the listing belongs to the spa, which is a separate business. That was very disappointing and felt largely misleading.

We also had an issue with the shower drain being clogged. Maintenance came quickly and improved it, but it was still draining very slowly afterward. In addition, the complimentary bottled water was not replenished every day during our stay.

The staff did their best and were pleasant throughout our visit, so this is not a criticism of them. My main concern is that the property listing should accurately reflect what amenities are actually available to hotel guests. The first photo in the listing is the pool and that is not available to guests! Had we known there was no accessible pool, we would likely have booked a different hotel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jessica

Hidden gem! Can't go wrong for this price. Will absolutely be back!

Family

10/10

Exceptional

06 Jul 2026

ULISES

This was a family stay for Canada Day. The hotel is very enjoyable, especially the convenience of the Spa next door. Great facility, and staff at the hotel and Spa were very professional. The Japanese restaurant is a very savoury addition to the property and the food was delicious. I’d definitely recommend this hotel and would love to return.

Family

8/10

Excellent

06 Jul 2026

Charlton

A very nice resort with lots to do. Location is great and there are lots of restaurants and golf courses nearby. We enjoyed the spa, but there is an extra charge. Very friendly staff and the property was very clean!

Family_with_children

10/10

Exceptional

05 Jul 2026

Bianca

Always my favourite premise to stay when coming to the Gatineau and Ottawa area; love proximity to downtown while nature.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Kevin

The restaurant was closed and the pool should not be listed as an amenities because it cost $54 to use. The holwt was chosen for the pool and the listing was misleading. Very upset.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Lynn

There was nothing negative to say about this property. Room very spacious and clean , beds super comfortable . We did have leak from bathroom sink but was promptly fixed and bathroom cleaned , extra clean towels brought right away. The attached spa with pools , saunas etc was added relaxing bonus and food at both restaurants was excellent , can t wait to come back for another visit

Friends

4/10

Poor

01 Jul 2026

Wellington

I DON'T RECOMMEND IT FOR THOSE WHO GO WITH CHILDREN. The place is very beautiful, the staff are great, the cleanliness very good, but here on all sites, they inform that the hotel has a pool, WHICH IS NOT TRUE. THE HOTEL DOES NOT HAVE A POOL. The property has a SPA that charges $49 extra to use and DOES NOT ACCEPT CHILDREN. I booked 3 nights but I only used two, and I only used these nights because it was my niece's wedding.
I was extremely disappointed with the hotel.

I DON'T RECOMMEND.

Family_with_children

6/10

Pleasant

01 Jul 2026

Josee

Chambre propre mais équipement de base pour ce qui était considéré comme une suite.
Pas d’accès au spa sans supplément $. Le resto déjeuner était fermé tôt le matin.
Chambre de base pour le prix payé

Family

10/10

Exceptional

01 Jul 2026

Emily

Staff were very friendly and helpful. Having the spa and restaurants on site was very convenient. There was lots of parking available and the area was very nice!

Friends

10/10

Exceptional

30 Jun 2026

Liette

Très belle endroit très grande chambre

Family

6/10

Pleasant

30 Jun 2026

John

- room wasn’t clean
- window was broken
- no microwave
- lack of room temperature control
- decent spot for for a cheap hotel, but it’s definitely not a triple diamond hotel

Partner

8/10

Excellent

29 Jun 2026

Renee

Bien localisé
Très propre

Partner

10/10

Exceptional

29 Jun 2026

Barbara

The two restaurants on site are both excellent. Overall service and food are top notch. Front desk staff professional and friendly. Accommodations are large, comfortable and clean. Spa and golf at your doorstep.

Friends

10/10

Exceptional

29 Jun 2026

Robert

Excellent! Will stay again.

Family_with_children

10/10

Exceptional

28 Jun 2026

Hyeran

For the price of the room, pretty satisfied with service. The rooms are outdated but again, for the price, I am satisfied. Also having the spa downstairs is a major plus.

Family_with_children

8/10

Excellent

28 Jun 2026

Phil

There was a spot to fill your water bottle with filtered cold water in the lobby. Very cool. Stayed four days. Used it every day.

Partner

10/10

Exceptional

25 Jun 2026

Randy

Overall we had a great stay. Even though it is an older property it is well maintained.
Location is wonderful, we biked the trail into Ottawa both days. You can bike either Ontario or Quebec side with numerous crossing options.
We will return.

Partner

10/10

Exceptional

24 Jun 2026

Rita

I visit the spa quite regularly and it is so convenient to have your room right onsite. Very clean and staff are very pleasant.

Friends

8/10

Excellent

23 Jun 2026

Heather

Perfect place to stay for Koena spa. Price is unbelievably reasonable. Kato restaurant was also amazing!

Partner

10/10

Exceptional

23 Jun 2026

Loukay Fares

Came from New York to see family by far the best hotel around I will definitely be back

Self

10/10

Exceptional

22 Jun 2026

Bianca

J’ai adorer la place tres belle hotel et tres tranquille pour moi qui y va pour le travaille

Self

6/10

Pleasant

22 Jun 2026

Christine

No pool, basic amenities, not convenient location

Family

10/10

Exceptional

22 Jun 2026

Dustin

Exceptionally clean environment, helpful and courteous staff. Koena spa was very inexpensive relative to the derives provided. Ona restaurant for breakfast onsite was also very convenient and delicious.

Overall I would highly recommend booking a will most definitely be returning.

Partner

8/10

Excellent

21 Jun 2026

Line

Propre quand même bien rénové, par contre dans la salle de bain, pas de douche téléphone.
La pièce était très grande avec un côté salon . Petit frigo , coffre fort , séchoir à cheveux. Nous avons passé un beau séjour.

Partner

10/10

Exceptional

20 Jun 2026

Annie

Clean room and staff

10/10

Exceptional

20 Jun 2026

Michel

Nice and very clean hotel with interesting amenities - golf course, spa, interesting restaurants and bars. Feels like a resort.

We had nice healthy and fresh breakfast - the server was really nice and friendly.

Partner

10/10

Exceptional

19 Jun 2026

Catherine

Friendly staff. Spa and restaurants were great. Room was roomy and clean.

Partner

2/10

Poor

19 Jun 2026

Anita

I disliked this hotel so much that I checked out within 1 hour of checking in.

The first person I had at front desk was extremely rude. When I asked for a 4th floor room he asked he said, \"Why would you want fourth floor - to commit suicide?\" which I guess was supposed to be a joke. After muddling around, he finally offered me a 2nd floor room. When I said I would look at it he told me I would have to take it - would not be able to change if I didn't like it. I was finally given a better desk clerk who checked me into a fourth floor suite politely.

However, when I entered the room (I had booked.a suite with 1 king bed and sofabed) it was shockingly dingy. There was a tiny window (smaller than I have ever had in a hotel room except a cave hotel), the room was dark and depressing, the furniture was really really old, and there was a weird smell not just in the room but on the whole floor. I called down to see if I could get a better room and they said no. I also asked a room attendant if there were different types of rooms and she said they were all the same. I think I had booked one of the best rooms.

I took a look at the spa and it was really nice, so that's probably worth visiting. However, since this was just a staycation for me, I left after viewing the spa. I was not offered any money back even though I didn't use the room at all and left within an hour.

I checked myself into a much nicer hotel in Kanata and had a good staycation.

Self

10/10

Exceptional

19 Jun 2026

Jill

A fabulous stay, love this hotel, but I wish they had an outdoor door area to relax at, more than a couple of isolated benches near the parking lot. I had some takeout to eat on a beautiful day and there wasn’t a really nice spot to hang out at. All the gorgeous hang out spots are within the paid for spa area… which we visited later.

Friends

6/10

Pleasant

18 Jun 2026

Susan

Unfortunately, the hotel room itself was dirty and lacking finesse. This is a lovely hotel and the main areas are well maintained. We attended for a wedding and the facilities, food, and spa were great. But what I can’t get over is the lack of decor and cleanliness of the room and bathroom. For what this hotel charges, it really needs to step up the quality of the room and cleaning. There was a large clump of someone’s else’s hair behind d the shower curtain which I did not discover until we were getting ready to leave. The bathroom needs a deep cleaning and refresh. Dirty door and corner of floor and wall dingy and dirty. It is because of the room itself that I would not recommend staying here. The restaurants, Keona spa and wedding facilities were great, but I would stay somewhere else if you want an equally satisfying hotel room. Disappointing.

Partner

10/10

Exceptional

17 Jun 2026

Nathalie

Matelas et literie confortables. Un pommeau de douche genre téléphone aurait été apprécié. Bain très profond donc moins accessible pour les personnes à mobilité réduite. Annexé au spa

Friends

10/10

Exceptional

17 Jun 2026

Julie

Everything was great, comfortable and clean. Staff was very helpful

Partner

10/10

Exceptional

16 Jun 2026

Alisa

No need to travel to the Caribbean… this hotel and spa work as a complete resort.
Everything was beyond expectations. The suites are large and beautiful, the view is spectacular and the Koena spa was absolutely perfect! We ended up staying an extra night we were so impressed. We will be back again… sooner than later. I very highly recommend this entire experience!!!!!

Family

8/10

Excellent

15 Jun 2026

Robert

The rooms were clean and adequate, though a little worn, but the spa was terrific. Great and helpful staff throughout.

Business Family

10/10

Exceptional

15 Jun 2026

Justin

Nice big hotel with great huge rooms. Limited dining option and facilities without paying extra

Family

6/10

Pleasant

15 Jun 2026

Marwan

We stayed at Château Cartier for one night with our infant daughter and overall the stay was okay, but there were several disappointing service issues. Prior to arrival, it took us at least seven attempts to reach the front desk regarding a baby crib. The staff member who finally answered was not particularly helpful, showed little empathy, and never clearly confirmed whether our request could be accommodated. We were then asked to call back on the day of arrival and were promised a callback before 1:00 p.m., which never happened. We were later told they had tried to reach us, but our line supposedly wasn’t connecting.

The room itself was decent, but there was very little hot water and the bathroom sink was partially clogged, causing water to drain very slowly.

Overall, the stay was acceptable, but the customer service and room maintenance could definitely be improved.

Family_with_children

8/10

Excellent

14 Jun 2026

Amal

Staff was helpful

8/10

Excellent

14 Jun 2026

Karen

Average place, riom clean , hallways dirty, spa great

Partner

10/10

Exceptional

12 Jun 2026

Claude

Sleeping in a room who have a garden door for the séparation between the 2 beds. Wow amazing

10/10

Exceptional

09 Jun 2026

Christine

Great had a nice time very satisfied

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

elaine

Awesome spa

Partner

10/10

Exceptional

08 Jun 2026

Barbara

Spa directly connected to the hotel

Family

10/10

Exceptional

07 Jun 2026

Ismahan Ali

J'ai adoré la chambre, c'est tellement vaste avec balcon et une belle vue

Partner

10/10

Exceptional

05 Jun 2026

Andrei

I was staying in this hotel many times during the last 5 years and always got excellent reception, continuous support, and assistance. Just recently, I got the room without a desk, while I had to work a lot on the computer for business. The lady at the reception (too bad I didn't get her name) managed to upgrade me to a room with a desk, which helped me a lot. The excellent Japanese restaurant - Kato, at the lobby, and the spa were always a nice addition to the positive impressions of being their guest.

Self

10/10

Exceptional

04 Jun 2026

Thorsten

Just a nice place. Quiet and peaceful. Nice to have the spa attached to it.

Self

10/10

Exceptional

04 Jun 2026

Daniel

I had a great experience with the staff and the facilities. I had trouble connecting to the wifi and they were helpful to me to to get online.

Self

10/10

Exceptional

04 Jun 2026

Victoria

Great stay, will be back again!

Partner

10/10

Exceptional

02 Jun 2026

shaowu

Room is clean and staff are friendly.

Partner

8/10

Excellent

30 May 2026

Hillary

Clean and spacious rooms.

Self

10/10

Exceptional

28 May 2026

Timmone

Amazing absolutely stunning , I will book again

10/10

Exceptional

27 May 2026

Andrea

Free parking . Close to downtown Ottawa . Spa was excellent . Large room

Partner

10/10

Exceptional

25 May 2026

Holly

Great spa and anemities.

Friends

6/10

Pleasant

25 May 2026

Lindsay

Clean the hallways, lots of debris scattered. Found multiple hair on pillows and on the box spring. Need cleaning is needed in the room, very dusty around windows and behind the bed.

Friends

10/10

Exceptional

24 May 2026

Nancy

We had a very comfortable, large room with two beds. The beds were firm, which is appreciated. The location of the hotel is very good, we would stay there again.

Partner

10/10

Exceptional

24 May 2026

Constantin

Clean room, nice spa and restaurants. Nice location.

Partner

10/10

Exceptional

23 May 2026

Mary Pat

Nice hotel. Clean and quiet. Something for everyone - on a golf course, on-site hot/cold therapy spa, quick walking distance to Gatineau Park trail system for runners, cyclists, walkers, x-country skiers, and nature lovers. Conveniently located, if you have a car, it's close to Ottawa & Hull. Also a decent restaurant with cute bar (Kato).

Friends_and_family Family

6/10

Pleasant

20 May 2026

Sarah

Spa was great. Hotel room was not very clean and very dated and smelled musty.

Self

10/10

Exceptional

20 May 2026

Jayne

Did not go to spa. We had a huge room which was great.