Name: Comfort Inn West-Kanata
Address: 222 Hearst Way, Kanata, K2L 3A2, CA

6/10

Pleasant

31 Jul 2026

Diane

There is no pool on site. You are given a voucher and have to walk 5 mins. down the road to a pool. We did not bother. The mattress cover on the bed had to be removed as the stuffing had lumped together during washing and was mega lumpy. Front desk employee could not direct us to shopping in the area. Breakfast was mediocre. Cold cereal, scrambled eggs, frozen mini potatoes, frozen round breakfast sausage. Usual waffle machine, breads and bagels. Tiny breakfast area and many of the outdoor staff were enjoying a free breakfast as well. Place was very clean. Parking free and easy.
For the price, would not recommend. Once booked, it's non refundable as well.

10/10

Exceptional

31 Jul 2026

Claudie

Everything was perfect.

Thank you!

6/10

Pleasant

27 Jul 2026

Kathy

It took 30 minutes to check in and we had a trservation

10/10

Exceptional

26 Jul 2026

Julie

Great property

10/10

Exceptional

22 Jul 2026

Makayla

The room was clean, the lady at the front desk was super sweet, breakfast was delicious. The only complaint I have is that the walls are extremely thin and you can hear everything, like the neighbor’s TV or talking. But asides from that I don’t really have many complaints, maybe if you stay during the weekend you MIGHT not get parking.

Family

2/10

Poor

19 Jul 2026

Ayman

I booked two rooms. Upon check-in I was told that I will get a reserved parking spot. When we can back at night, I didn’t find a parking spot and when I complained ro receptions, they said there is nothing they can do and that they are fully booked for the weekend.

Family_with_children

8/10

Excellent

15 Jul 2026

Matthew

Lots of local eateries and only 20mins from the city centre

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Tanya

I needed to stay for one night as I was staying nearby for an exam, the hotel was clean, the room was big, and there was parking and breakfast, which was very helpful.

Self

10/10

Exceptional

12 Jul 2026

Cedric

Nice hotel well located with a good breakfast and good staff

Self

8/10

Excellent

11 Jul 2026

Shen

We stayed there because of the location. It’s not bad overall

10/10

Exceptional

10 Jul 2026

P.

Clean room and good Breakfast. Thanks

Family_with_children

4/10

Poor

08 Jul 2026

Graham

Room was very musty. Bed was comfortable. Breakfast was decent.

6/10

Pleasant

08 Jul 2026

John

An ok two story hotel, but all 1st floor rooms are rented out monthly - and no elevator. Lots of smokers (usually friendly) sitting outside exits. Room itself was decent with comfortable bed. We didn't do breakfast so no comment there. Had a nice restaurant right next door.

Partner

10/10

Exceptional

05 Jul 2026

Melissa

Have stayed there twice. Always been clean and staff were always friendly

Friends

10/10

Exceptional

30 Jun 2026

Celine

They were very accommodating with me & i thank them so much

10/10

Exceptional

28 Jun 2026

Holly

Everything was clean, tidy, quiet and exactly what we needed. It is not fancy, but we didn't need fancy. Comfort Inn Kanata is comfortable, easy to get to, and very quiet for being off the highway. Free breakfast is great when you go during the lull, otherwise its a bit hectic.

Partner

10/10

Exceptional

22 Jun 2026

Daniele John

Clean room, great location

Friends

4/10

Poor

21 Jun 2026

Jennifer

The rooms were clean but the room smelt like old mildew and the carpets were moist.
Doesn’t smell pretty in there at all but the staff at the front desk were super nice and check in was easy.

Family_with_children

4/10

Poor

21 Jun 2026

Samantha

There was no proper signage anywhere in the building..everyone who was there I seen just walking in circles getting lost trying to get back to their rooms or the front desk!! The poor workers at the front desk never stop working cause you put absolutely nothing in the rooms and everyone constantly returned to the front desk for issues!!..there are no elevators in your building or bell service we had to drag 6 peoples suitcases up 2 flights of stairs.. it took us over 20 minutes just to find the room because of bad signage..I am a smoker and I had to go down 2 flights of stairs and cross the street to smoke a cigarette 🚬!! We paid 400 for a room with 2 double beds..and the room was so tiny we didnt even have room for our luggage

Family

8/10

Excellent

18 Jun 2026

Leendert (Len)

.

Partner

6/10

Pleasant

18 Jun 2026

Michael

The Comfort Inn is simple but reliable. Not really close to many amenities. Need a car.
The hotel has frequent school age occupants, so breakfast is a timing thing. Get to the breakfast early so to beat the rush.

Self

8/10

Excellent

14 Jun 2026

Shirley

Clean spacious room on second floor.
Breakfast was included , was plentiful!

Partner

6/10

Pleasant

12 Jun 2026

Bob

Breakfast buffet not long enough. Came in late and it closes at 9 am. Should be extended to 11.

Self

8/10

Excellent

12 Jun 2026

Chantal

Je le recommande

6/10

Pleasant

10 Jun 2026

Robert

Breakfast

8/10

Excellent

10 Jun 2026

Jason

Located off the 417 in Kanata. Easy access clean hotel and breakfast included. Friendly staff and great during my work stay.

Self

6/10

Pleasant

10 Jun 2026

Jean Louis

Parking,big truck took all the space on the side of the Hotel,parking for room on second floor.

Partner

8/10

Excellent

10 Jun 2026

Michael

Having a breakfast was ideal.

Friends

8/10

Excellent

06 Jun 2026

Arie

Comfortable bed. Easy parking.

8/10

Excellent

05 Jun 2026

Claude

The breakfast in the morning was very good. Room cleaning could have been better.

Partner

8/10

Excellent

03 Jun 2026

A S M

Happy

Business

8/10

Excellent

28 May 2026

Joanne

The front desk staff are very helpful and friendly .

Friends_and_family Family

8/10

Excellent

26 May 2026

Mark

great place to stay very clean

Self

6/10

Pleasant

25 May 2026

Luc

Lorsque l'hôtel est plein, prendre le petit déjeuner relève d'un exploit digne d'un marathon. Espace trop restreinte pour le nombre de chambres.

Dans la chambre ou nous étions, la climatisation faisait un bruit d'enfer! Impossible de la faire fonctionner en notre présence dans la chambre.

Partner

8/10

Excellent

24 May 2026

Richale

Breakfast is absolutely amazing. Lots of parking and the staff were very friendly and helpful.

Partner

10/10

Exceptional

24 May 2026

Christina

Fabulous property! So grateful for daily housekeeping.

Pet

10/10

Exceptional

23 May 2026

BRIAN

Clean room, quiet, great breakfast, free parking

Family

2/10

Poor

20 May 2026

Jade

Les chambres était propre mais l’air climatiser ne fonctionnais pas bien du tout, la toilette c’est boucher on n’a jamais su pourquoi mais il sont venu la déboucher rapidement. Le personnel était souriant ! Somme toutes c’était correct mais j ne retournerais pas à cet endroit !

Partner

4/10

Poor

19 May 2026

Mladen

Small eating area. The Inn was full, so trying to get food was a challenge.
Our room clean up was late and they forgot the cups and coffee.
Shampoo was empty the first night.
Our aircondintioner/heater had its grill frozen and the noise was so loud at night we couldn't sleep. Said they fixed it, but it still did the same thing the second night.

Partner

10/10

Exceptional

18 May 2026

Gary

Could not use the fitness room, could not get into it.

Friends

8/10

Excellent

18 May 2026

Gerlinda

Nice hotel-clean room with comfortable bed. Shower worked well.
The only frustration we had was breakfast. The food was good but the room was very crowded on the weekend so we had to skip one day in order to make our event.
Staff was excellent and very friendly

Partner

4/10

Poor

17 May 2026

Michelle

The breakfast area was dirty both days even when it first opened. There was very little food set out the second day as well.

Family

2/10

Poor

17 May 2026

Allan

Room and bathroom was very small. You could feel the springs in the bed and pillows were very lumpy. Food at the breakfast buffet was cold

Family_with_children

4/10

Poor

16 May 2026

James

Comp breakfast was good, rooms old and smelled like smoke. I am a smoker and it still was bad. Full time tenents on the ground floor so parking was limited. Restaurant pub next door was good food.
For the price this is now the standard.
Shuttle available to the game for a high fee.
Uber ride to the game was a better deal.
Pre book it earlier in the day and save large.

Family

8/10

Excellent

15 May 2026

Manon

Ok

10/10

Exceptional

15 May 2026

Chunfei

Staff are nice and breakfast is good

Self

10/10

Exceptional

12 May 2026

Emma doreen

Very quiet setting

Partner

6/10

Pleasant

10 May 2026

Sharon

No elevator, which we didn't know in advance, but managed. Staff was helpful, breakfast very good, busy weekend but in room was quiet, clean and comfortable. Basic accomodation but suited our needs.

Family

10/10

Exceptional

10 May 2026

jean-paul

Clean and friendly

Self

8/10

Excellent

08 May 2026

Kimia

Clean room
Good waffles

Family

10/10

Exceptional

08 May 2026

Clint

Clean, quiet, friendly and comfortable. That's what I was looking for and that's exactly what I got. It's a very solid choice, unless you need a hotel that has a pool and hot tub.

10/10

Exceptional

08 May 2026

Ajanthaa

Nice place

Family

8/10

Excellent

07 May 2026

Nathan

.

8/10

Excellent

06 May 2026

Soroush

Clean room.
Helpful staff.
I would definitely come back.

Family

8/10

Excellent

04 May 2026

Steven

Clean comfortable room we used as base camp for a long weekend sightseeing and attending the Triumph concert at Canadian Tire Center. Wanted to be close to the arena rather than downtown. Short walk to bus stop and we could connect to downtown or the opposite way for an event or Sens game at CTC. It was perfect for what we needed. Ottawa has an easy-to-navigate public transportation system. Had to Uber for early am flight out because transit wasn’t practical but might have worked later in the day, albeit much longer. Didn’t use the breakfast because it set up later than our day typically starts. It appeared to be modest but suitable for a quick simple breakfast if that is your need. We would stay again

Partner

10/10

Exceptional

04 May 2026

Marlo

Great breakfast!! Nice stay over all. Thank you

Family_with_children

10/10

Exceptional

03 May 2026

Kate

The hotel was clean and the staff at the desk were very friendly and professional. Check in and check out were so easy. I didn’t make it to breakfast as there was a tournament in town so it was very busy. Bed was comfortable and love that there is not carpeting in the room.
I would stay here again.

Partner

10/10

Exceptional

03 May 2026

Julissa

parking space close to rooms and breakfast included was really good.

Self

4/10

Poor

03 May 2026

Sheila

Beds comfy. Breakfast was less than average. Lots of noise past midnight. Not much sleep was had by us.

Partner

10/10

Exceptional

03 May 2026

Salvatore

Clean room. Easy parking and check in. Breakfast included

Friends

10/10

Exceptional

03 May 2026

Jeff

Yes

Partner

8/10

Excellent

03 May 2026

Mary

All was good. Was great to have electric charging station.

Partner

10/10

Exceptional

29 Apr 2026

Nataly

Good breakfast with staff to help. Unfortunately, people parked in our parking all the time

Pet

10/10

Exceptional

25 Apr 2026

Robert

Staff was great.

8/10

Excellent

25 Apr 2026

David

Breakfast was great, easy parking and yes i felt safe.

Self

8/10

Excellent

20 Apr 2026

Charles

Good breakfast menu and replenished quickly with fresh product.

Family

4/10

Poor

20 Apr 2026

Liane

Room good.. everything else depressing and poor.

Family

6/10

Pleasant

19 Apr 2026

Efe

Breakfast: Has to be better.
Coffee: Choice level coffee is not pleasant.

Family_with_children

10/10

Exceptional

19 Apr 2026

Ben

Breakfast was plentiful and they kept it coming out!!!

10/10

Exceptional

18 Apr 2026

Bonnie

Great stay!

6/10

Pleasant

17 Apr 2026

Joan

Breakfast was a little disappointing. Not much to pick from and eggs not good. Parking was easy.

Partner

6/10

Pleasant

16 Apr 2026

darryl

Not people out side and 3am party

6/10

Pleasant

16 Apr 2026

janice

Yes

Partner

10/10

Exceptional

13 Apr 2026

Jonathan

Very impressed with the complementary breakfast.

Family

10/10

Exceptional

09 Apr 2026

Brittany

The staff were so friendly and welcoming!

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Sophie

Hôtel un peu vieillot mais fait le travaille

8/10

Excellent

07 Apr 2026

Jurlyn

Room was clean bathroom was awesome pkus that rain shower. Breakfast was good lots of options love that waffle maker and homefries! Staff was super friendly and attentive was a very Easter Holiday weekend. We drove up from Hamilton to Ottawa so quite the several hours commute. Close enough to downtown. Food Basics around the corner. Will definitely return. Great value.

Family

10/10

Exceptional

06 Apr 2026

Ann

The property is pet friendly but we didn't end up bringing our dog Riley. Our room was spotless. Well stocked daily.

Partner

6/10

Pleasant

04 Apr 2026

Chantal

Breakfast was not the greatest but tbe stay was ok

Friends_and_family Friends

4/10

Poor

04 Apr 2026

Megan

There was a person screaming in the hallway outside our room and banging on their room/slamming doors very loudly from 1:30am until 3:30am. I understand not wanting to put hotel staff in danger 100%, but police should have been called. It sounded very much like a domestic disturbance.
When asked about our stay upon checkout, there was very little apology. The receptionist was even hesitant to give us a free water bottle because we weren’t rewards members. It felt very much like they didn’t care about our experience.

Friends

6/10

Pleasant

01 Apr 2026

Marcel

Rooms are becoming worn down although they seem clean. Staff was great!

Partner

8/10

Excellent

31 Mar 2026

SATINDER

The breakfast was rather basic. The room was very clean. Only stayed one night so cannot comment on other things.

Family

10/10

Exceptional

29 Mar 2026

Jeremy

Parking was spacious

Partner

10/10

Exceptional

28 Mar 2026

Michael

Yes

8/10

Excellent

27 Mar 2026

Jennifer

The room was small for two queen beds but comfortable. One request is that there are more outlets in the room. There were three of us trying to charge devices with only one outlet. Lots of USB ports but newer chargers don’t always use them so that was a struggle to be charged for our travels. Otherwise friendly and clean

10/10

Exceptional

27 Mar 2026

Edward

Breakfast was great. Enjoying it very much. Staff were excellent. No complaints what so ever. Highly recommend.

Family_with_children

8/10

Excellent

24 Mar 2026

Buffy

Comfortable bed and great temperature level. Some rooms have such a loud heater/cooler.

Self

10/10

Exceptional

23 Mar 2026

David F

Clean room

6/10

Pleasant

21 Mar 2026

William

Place is a bit run down

Self

10/10

Exceptional

19 Mar 2026

Monique

I arrived to a staff welcoming me with a smile.
She was very accommodating and friendly.

Pet

10/10

Exceptional

15 Mar 2026

Douglas

Clean room perfect for our stay

8/10

Excellent

13 Mar 2026

Wendy

Very pleased with the room, especially the bathroom with a walk in shower.

Partner

10/10

Exceptional

13 Mar 2026

Debbie

It was nice. The room was big and clean

Partner

6/10

Pleasant

13 Mar 2026

Tammy

The one whole section of the room had no power. The front desk came to look at it becasue maintenance couldnt fix it. I have a disability where i needed to be on the first floor as I walk with a cane and they have no elevators in this hotel. They said they could see if we could move to a different room but at that point we were settled and didnt want to move because I couldnt do stairs. They also couldnt reinbusement off the bill either because I had paid with Expedia. The most they could do was take off 25$ i paid extra for the room because i paid that at the hotel. We are also choice privilege members so I certainly wasnt inpressed. He said he could do something for us if we hadnt booked with expedia. Lesson learned dont book with expedia in case there is an issue at all with the room.

Family

10/10

Exceptional

12 Mar 2026

Raymond

Pour un court séjour, chambre tout à fait convenable.

Partner

8/10

Excellent

10 Mar 2026

Jessica

Not. 5, but for a short visit did the trick

Self

8/10

Excellent

09 Mar 2026

jeffrey

Hotel was great, staff were amazing. Hotel itself was very clean and well kept but it is older and a little outdated. Breakfast buffet was very good.

Partner

8/10

Excellent

09 Mar 2026

Lesley

Great location, super comfy beds

Friends

10/10

Exceptional

09 Mar 2026

Linda

The rooms were clean and the staff was very friendly and accommodating.

Pet

6/10

Pleasant

09 Mar 2026

alex

I thought the price for the room was misleading , I picked a pet friendly room check marked I would b bringing my dog paid and the invoice said final quote everything paid . But when I got to hotel they added over 50$ for 2 nights . Not too happy about that
As well if u have back issues u will wake up crippled as they r like sleeping on concrete

Pet