Nishitetsu Hotel Croom Hakata

10/10

Exceptional

17 Feb 2026

Kitty Ling Yee

The room is clean and supplies replenished even though not the day for housekeeping.

6/10

Pleasant

27 Jan 2026

Ian

Safe to say, not many cats have been swung in that room.

Leisure Partner

8/10

Excellent

22 Jan 2026

Ilyda

well-located hotel walking distance from hakata station. room was a little small but spotless, breakfast was mediocre and probably not worth the money. however the onsen was excellent — there's an outdoor and indoor section, and both were well-maintained and beautiful. would recommend for an onsen stay.

Leisure Partner

8/10

Excellent

22 Jan 2026

Coobe

This was my 2nd time to stay at this hotel since 2 years ago. Compared with the previous experience, this time wasn't enjoyable as before. My room was a type of business comfortable with a massage chair. The wire connected with the remote control was terrible. Part of the inside wire was exposed. The clock display was 2 hours delayed in the room.

Self

8/10

Excellent

22 Jan 2026

Hitomi

Public bath

Leisure Partner

10/10

Exceptional

05 Jan 2026

Jane

Great location, and wonderful onsen with outside area. I will definitely be back!

Friends_and_family Family

4/10

Poor

26 Dec 2025

Bok Jin

The staff were kind and helpful, but the room wasn’t that clean. The interior was too old and was not renovated compared to the outside and lobby

Partner

6/10

Pleasant

19 Dec 2025

Oi Ching

Lobby is gorgeous, room was not.

Leisure Self

6/10

Pleasant

03 Dec 2025

Ming wai

The room is a bit dated , but location is convenient and next to Hakata train and bus station . The room is small as typical in a Japanese hotel . The best part to me is the onsen on site to use at the end of the day.

Leisure Partner

6/10

Pleasant

26 Nov 2025

Ming wai

The hotel is a bit old, and carpet and rooms are a bit dated.

8/10

Excellent

19 Nov 2025

Audrone

We had to move rooms because the air conditioning wasn’t working. Staff member did not help with luggage. Laundry facilities clean and there were many machines. Room small but hotel is lovely. Great location. Hot bath was great but crowded.

Leisure

10/10

Exceptional

04 Nov 2025

Chris

Convenient hotel close to Hakata Station. Friendly staff. A great variety of breakfast options that cater to both Japanese and western tastes (eggs, bacon, cereals, toast etc). An awesome feature I liked also was the fact you could see how many of the washer & dryers were available for use from your room TV -
meaning no need to haul your washing to the machines only to find them all in use. Also the shower pressure and temperature was amazing! Only downside I can think of was that the wifi was a bit spotty at times but otherwise would highly recommend this hotel!

Leisure Self

8/10

Excellent

01 Nov 2025

Mei Fong

Room a bit small

Partner

10/10

Exceptional

14 Oct 2025

Yuki

I love Onsen and foot massage machine in the room.

Self

8/10

Excellent

14 Oct 2025

corey

Room was ok but needs an upgrade to cleaner floors and walls. Breakfast was very subpar. Staff were nice and the onset area was great including a sauna. Would stay here again for the convenience of the location- 5 minute walk to the Hakata Train/ Bus Station.

Leisure Self

10/10

Exceptional

09 Oct 2025

Lori Ann

Great location near the Hakata station. The staff was so helpful and courteous. The breakfast was generous with so many options. We would definitely stay here again

Leisure Family

10/10

Exceptional

04 Oct 2025

Irene

Excellent location and good facilities.

Leisure Self

6/10

Pleasant

24 Sep 2025

SIN MAN

Room size is small

Hotel in the city and near the subway, it’s very convenient but the room is very very small. The bath is always crowd.

Partner

8/10

Excellent

22 Aug 2025

Sunmin

The overall experience with the hotel was good. The location was exceptional and onsen was really nice. The hotel quality was generally good. However, the hotel washroom seemed a bit outdated for us. We requested to clean the washroom “throughly”but still it smelled quite disturbing. The hotel offered us to change the room but we did not feel necessary as other rooms seemed to be the similar conditions. The Wifi was also very slow. Other than these. The staffs are nice and friendly.

Leisure Family

6/10

Pleasant

18 Aug 2025

Kelli

Staff was great, but the beds are traditional, Japanese beds and very hard. We asked for extra blankets to try to soften up the beds and either they didn’t understand or didn’t want to comply. I have a back injury and staying there 5 nights was torture.

Leisure Family

8/10

Excellent

14 Aug 2025

Akiko

Front Desk was very helpful. A/C didn't work well. We had two rooms. One room was very nice but the other room with 1 full size bed was pretty tight for 2 adults to stay in and the shower room smelled a bit (like sewer smell). The breakfast at the restaurant attached to the hotel wasn't great. The food was fine but the workers there were so rude and not friendly. We didn't feel welcome there at all. One staff yelled at me for using the wrong towel to wipe down some spills on the counter (supposedly it was there for the employees to use, not for the customers to use). Not a great experience. We had free breakfast included in the package but we didn't go back. Other than that, it is located right next to bus station, easy access to Hakata station, Subway, Bus everything. We like it overall

Leisure Family

8/10

Excellent

14 Jun 2025

Lee

The bathroom and room amenities were fine. The room was small but manageable. Tech and television connections were efficient. It was rainy however and the hotel had inadequate quantities of umbrellas for fuests. The convenience store sold umbrellas but at 2x the price of other convenience stores weren

Leisure Partner

10/10

Exceptional

03 Jun 2025

GAUTAM SUDHIR

Central location! Overall, a good hotel. Nice spa!

Business_and_leisure Self

10/10

Exceptional

07 May 2025

Wai Khuen

Conveniently located next to Hakata Station with plenty of dining options. Room is well furnished but a little small. The hotel has a public bath which is a great bonus.

Leisure Partner

10/10

Exceptional

06 May 2025

Allison

Hotel was clean and within walking distance to many different amenities.

Leisure Partner

10/10

Exceptional

01 May 2025

Sung Jae

Location was perfect five minute walk from the Hakata station room was OK since it is located right next to a cut station. You will hear the train time to time. Breakfast was above average, however they serve sashimi. Overall, it is a pretty good hotel.

Leisure Family

10/10

Exceptional

23 Apr 2025

Jiyoun

The location is very good, safe and convenient.
I especially liked Onsen.

Leisure Family

4/10

Poor

20 Apr 2025

John

Location is great

8/10

Excellent

15 Apr 2025

Frederick

Central location comfortable stay.

The location of the hotel is great only within 2-3 mins walk from Hakata Station. However not much local shops or restaurants near the hotel but they have an attached convenient store and cafe which is easy to access quick drink or bite.

Self

10/10

Exceptional

11 Apr 2025

Kyle

Staff was friendly and the room and property were very clean. The air conditioner worked which was great! It’s right by a bus station and train tracks but there was no noticeable noise from this. The room was small compared to western standards but that is to be expected in Japan.

Business Self

8/10

Excellent

09 Apr 2025

Yi Si

The hotel is just next to the Hakata bus terminal and the train station so it is very convenient to get around Hakata and take the JR trains out to the rest of Kyushu. The rooms would be small as I would think that the hotel would cater a lot more for business travllers rather than leisure tourists. The onsen is great, wide and spacious as compared to others I have been to around Japan.

Leisure Family

10/10

Exceptional

07 Apr 2025

Eugene

Rooms are small

Leisure Family

10/10

Exceptional

31 Mar 2025

Joshua

The hotel has a very good location, right next to a major train and bus station. The staff were helpful, the room was very good, and the restaurant had good options for breakfast.

Leisure Self

8/10

Excellent

29 Mar 2025

Shu Hong Thomas

Very good location that nexts to Hakata bus and train station, surrounded by restaurants and department store. Pretty reception area best for relax and reading, despite that the room is a bit small and carpet is old.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Verified traveler

Great location, easily connected with train and metro, couple of shopping malls in Hakata

Partner

8/10

Excellent

13 Mar 2025

Robyn

Rooms are not large enough to accommodate oversized luggage. Coin operated laundry is very convenient and area is clean. Attractive lobby and staff are extremely helpful. Wish there was an onsite restaurant

Leisure Partner

6/10

Pleasant

07 Mar 2025

Verified traveler

Booking cannot be found

Had issues with checkin as hotel is unable to find my booking, waited for close to 2 hours and the hotel decided to create a new booking for me after they fail to contact Hotels.com or expedia.

Self

6/10

Pleasant

07 Mar 2025

CHUAN DONG

Room is. Clean but small no space to open my big luggage, furnitures are out dated
Train nose very loud and nosiey

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Alice

Very convenient!!! It is just next to the Bus Terminal. The room size is small but enough for a single person, with more than enough facilities within the hotel. Since it is just next to the Hakata Station, shopping and dining has no doubt.

Leisure Self

10/10

Exceptional

20 Feb 2025

Man Wai

Convenient next to bus terminal

10/10

Exceptional

15 Feb 2025

Kin Cheong Kelvin

great accommodation

Leisure Family

10/10

Exceptional

28 Jan 2025

Verified traveler

good!

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Verified traveler

Nice hotel near Hakata station

Nice hotel very close to Hakata station. The room was a good size by business hotel standards, with space around the bed for luggage, and the bed (semi-double) can sleep two comfortably. The onsen-style bath on the ground floor is a nice feature of the hotel. Plenty of good restaurants within 5-10 minute walk.

Friends_and_family Family

8/10

Excellent

19 Dec 2024

Kin Hing

Hot springs is one of the best during my staying. Inclusive breakfast is also very considerate and many variety.

Leisure Family

8/10

Excellent

14 Dec 2024

Kin Hing

Hot springs is the advantage. I visited twice a day.

8/10

Excellent

16 Nov 2024

Chienhsi

The room was clean except the funny smell in the bathroom, probably because the bathroom fan was not working. The breakfast was great. And it’s so close to Hakata Station.

Leisure Self

10/10

Exceptional

11 Nov 2024

Tomislav

Train station very close and accessible to all attractions around Hakata

10/10

Exceptional

05 Nov 2024

Tien Tsung

Great location. Next to a train and bus station. Lots of stores and restaurants nearby. Within walking distance from tourist attractions. The hotel itself is clean and well appointed. The staff is polite and helpful. Breakfast is outstanding. Highly recommended.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Shannon

Beds were a little firm and the room was small, but it was still comfortable and clean

8/10

Excellent

15 Oct 2024

Yuko

A bit walk from the station than expected, but was good hotel. Onsen was great.

Business Self

8/10

Excellent

13 Sep 2024

Alex

A very convenient location lots of restaurants and shops nearby! Clean and tidy rooms!

Leisure

6/10

Pleasant

17 Aug 2024

Jennifer

Just ok

This hotel is just ok- it's lobby is pretty, the onsen is nice but the rooms are smaller than average. Also the elevator is extremely dangerous- my daughter was badly bruised when the doors slammed on her as she stepped in after me. This had also happened to others we talked to. They need to be set to give more time or a sensor or something.

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Toshihiko

If you are sensitive to noise then you can hear the train during night even with the blockout solid blind.

Ordering Taxi can be an issue during peak time and raining days. The reception couldn't get a taxi and we needed to use UBER and waited for 23mins. So please plan earlier if peak hours.

Leisure Family

8/10

Excellent

23 Jun 2024

Bo

I like the convenient location of this hotel in Fukuoka.

Business Self

2/10

Poor

12 Jun 2024

Lize SK

Old & Broken hotel room

All furnitures in twin room are old and broken, toilet carpet is wet and old . Room is too small for 2 person with 3 suitcases .
Location is just convince for go to bus terminal only ans hotel staffs are too cool

Friends_and_family Friends

2/10

Poor

12 Jun 2024

Lize SK

Old & Broken hotel room

All furnitures in twin room are old and broken, toilet carpet is wet and old . Room is too small for 2 person with 3 suitcases .
Location is just convince for go to bus terminal only ans hotel staffs are too cool.

Friends_and_family Friends

8/10

Excellent

21 May 2024

James

Small room. Great dinner in the 2nd floor restaurant.

Leisure Family

10/10

Exceptional

17 May 2024

Verified traveler

Convenient location

Hotel is just a few minutes walk to the JR Hakata station, with lots of shopping malls and food outlets. Checking in and out was a breeze. Room was a bit small but clean and comfortable. Hotel has a really nice lobby and rest area. Did not have time to use the free onsen. Good Japanese breakfast.

Self

8/10

Excellent

07 May 2024

Ding-En

Everything was good, but my room's bathroom was quite smelly

10/10

Exceptional

05 May 2024

Ding-En

Everything was great

Friends

10/10

Exceptional

05 May 2024

Mauricio

Great Location

Great location, across from Hakata Station, large station with access to local buses, metro, restaurants and shops. Walking distance to Tochoji Temple, Kushida Shrine, Canal City, among other. Easy local metro ride to Maizuru Park, Ohori Park, Fukuoka Tower, Momochi Beach and Fukuoka City Museum. Very clean and confortable rooms, convenience store in property.

Partner

8/10

Excellent

21 Apr 2024

Masako

Room is a little small, but it’s excellent location! East access to all transportation ( JR, subway, bus) and walk distance to shopping and dinings. I will definitely be staying next time visiting Fukuoka!

Business_and_leisure Self

10/10

Exceptional

19 Apr 2024

Takeshi

Good location

10/10

Exceptional

07 Apr 2024

James

I loved having access to an Onsen on the property

Leisure Self

8/10

Excellent

25 Mar 2024

Ying Shan Janet

The onsen is spacious. The hotel smells nice. Clean hotel and excellent breakfast

Self

10/10

Exceptional

23 Feb 2024

Jitka

Wonderful onsen and nice breakfast. Very convenient and comfortable. Great location near Hakata Station.

Leisure Self

10/10

Exceptional

05 Feb 2024

Tsz Yiu

convenient location. Great facilities with onsen, a lounge in the lobby and free lockers available

Leisure Self

8/10

Excellent

25 Jan 2024

Kazue

Overall good, thank you very much!

Business Partner

4/10

Poor

08 Jan 2024

Soon Heng

NOTHING ! Except the Location is Excellent.

Leisure Self

8/10

Excellent

10 Dec 2023

Verified traveler

The facilities were pleasant, comfortable, and clean. Front desk staff was exceptionally accommodating and friendly. The restaurant staff was NOT friendly nor accommodating. We are from Hawaii and my spouse is Native Hawaiian. The restaurant staff was immediately ungracious [bureina] as we entered.

Partner

10/10

Exceptional

01 Dec 2023

Verified traveler

Very convenient. Food was good. Service is excellent. Loved onsen.

Partner

8/10

Excellent

19 Nov 2023

John

The staff are very kind!

Business Self

8/10

Excellent

14 Oct 2023

Jonathan

It has a spacious public bath only for guests, and I used it every night!

Very close to the train station, hence the convenience. There's a mini mart directly connected to the hotel.

However, the room is very compact (small!!), and looks kinda old.

No gym.

If you aren't that particular about the room, the hotel is in a really good location. Good value.

Leisure Partner

8/10

Excellent

08 Aug 2023

SHIU KWONG

Good to stay

10/10

Exceptional

03 Jul 2023

Alan

This hotel is cross the street of bus station, and bus station is next to hakata station. 1 block away is toyota car rental, and in other direction 1 block away is budget car rental. This place is very convenient, but room a bit small.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2023

Pingchau

Very good hotel.

Leisure Family

10/10

Exceptional

01 Jun 2023

Griff

Nice hotel near Hakatta Station. Very helpful staff and good facilities.

10/10

Exceptional

11 May 2023

wee shyong

Proximity to transport, clean.

Leisure Partner

8/10

Excellent

21 Apr 2023

Ivy

Location is excellent. All the staffs are very nice and helpful. My only complaint is the room is very small.

Leisure Partner

8/10

Excellent

13 Apr 2023

Antony

A short walk to station and restaurants.

Leisure Family

10/10

Exceptional

11 Apr 2023

TingTing

The best part about staying at Croom was how close it was to the bus and train stations.

Leisure Self

10/10

Exceptional

11 Apr 2023

Ellen

The front services was Very good, very closed to the train station, clean and comfortable

Partner

8/10

Excellent

05 Apr 2023

Lu

Excellent hotel with its own hot spring pool.

Leisure Family

10/10

Exceptional

04 Apr 2023

Sau-Tak

The hotel is clean and quiet. It’s very convenient to everything.

Leisure Self

10/10

Exceptional

03 Apr 2023

Asako

I absolutely loved staying in this property. I was close to everything from shopping to local and international cuisines. Their onsen, hot spring bath, was wonderful. Staff were always very courteous. I will always stay at this hotel whenever I go back to Japan from now on

Leisure Self

10/10

Exceptional

23 Mar 2023

Tuan

Nice, helpful and polite staff. Hotel is very clean and good location, close to Hakata train and bus station, onsen is free for hotel guests.

Leisure Family

6/10

Pleasant

12 Mar 2026

Haruki

普通のビジネスホテル