Name: Fenicius Charme Hotel
Address: rua andrade, 23, Lisboa, 1170-014, PT

10/10

Exceptional

29 May 2026

Maha T.

Nothing extra but more importantly, notjing missing

Partner

10/10

Exceptional

14 May 2026

Jeremy

Nice , clean property. Staff friendly and helpful !

10/10

Exceptional

12 May 2026

Michael

The staff was always extremely helpful and is the main reason I keep returning.

Self

8/10

Excellent

20 Feb 2026

Andrew

Staff were very nice. The room was a good size and clean.

10/10

Exceptional

10 Jan 2026

Isabelle

The room was very clean and modern, the staff friendly and the location very central. There was parking available for 15 euros per night.

Leisure Friends

10/10

Exceptional

22 Oct 2025

Nathan

Great location. Great beach. Top tier restaurant.

8/10

Excellent

09 Oct 2025

Steve

Charming hotel with limited features and services.

10/10

Exceptional

27 Sep 2025

Stefano

Great property! It is very close to Lisbon main attractions and accesible by public transportation. The rooms are very spacious and comfortable

Leisure Family

8/10

Excellent

20 Sep 2025

Daniela

We had a lovely 2 night stay at this hotel. PROS: It was in a safe neighborhood, about a 15 min walk into town, about 5 min walk from the metro. Staff at reception were very friendly and helpful! The rooms were very clean. Quiet room at night. There is an elevator in the property, air conditioning, a small safe in the room, parking available (did not have to use, so do not know the cost), breakfast available for €15/person (did not have). City tax was €4 euro/person/night.
CONS: wish there was a small refrigerator in the room, beds and pillows were a bit too firm. But overall, would stay again!

6/10

Pleasant

17 Sep 2025

Nicola

Lacking Comforts

The Hotel is lacking a few items that would be extremely helpful. There was no mini fridge, no ironing board and most importantly no coffee maker in the room or even access to one in the lobby. The hotel and room itself was clean and quiet.

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Lorraine

Great hotel, convenient location for subway and trams, very friendly and helpful staff at reception and at breakfast, plenty of variety and hot and cold options for breakfast and very clean and comfortable room. Excellent value all round.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Alex

Extremely noisy. Street sounds and inside the building

Partner

10/10

Exceptional

24 Jun 2025

Stephanie

This hotel was perfect for our stay in Lisbon. The staff was friendly and helpful and the location is what made it so great. Theres a laundry mat next door, plenty of restaurants nearby and it’s perfectly situated just outside of Rossio square so that it’s quiet at night but you’re still in walking distance of all the action. We would stay here again!

Leisure Partner

8/10

Excellent

21 Jun 2025

Karen

The hotel was lovely and in a great area.
The only down side is the shower stall in the room is very small and would not accommodate all sizes. It was very cramped.
The staff were great and very friendly.

Leisure Friends

8/10

Excellent

04 Jun 2025

Gennadiy

5-7 mins from main attractions

Leisure Partner

10/10

Exceptional

02 Jun 2025

Richard

Excellent location. Close to Metro. Staff very helpful

8/10

Excellent

27 May 2025

Richard

Location is everything! For the $$$ it could have been so much more!

6/10

Pleasant

25 May 2025

Samantha

Short stay

We came for a short stay and I wouldn’t have wanted to stay any longer tbh, the beds are old and in need or refurbishment they weren’t very comfortable either.

Bathroom small and the shower temp was hard to get it right due to the old dials on it.

Partner

8/10

Excellent

21 May 2025

Joanna

Thw hotel itseld is nice and new. The outside is kinda sketchy esp at night.

10/10

Exceptional

22 Feb 2025

Shehzeena

Our twin room was very clean, came with a balcony with beautiful view, very close to public transport, room cleaned every day with fresh water bottles, bedding and towels every day. Would recommend to stay here

Leisure Friends

10/10

Exceptional

20 Feb 2025

rawad

Great staff friendly, property was always tidy and clean

Leisure Family

6/10

Pleasant

16 Jul 2024

Marie-Pierre

The agent at the front desk during checkin was grumpy. Air conditioner made a lot of noise preventing us from sleeping and we had to turn it off an endure the heat

Leisure Family

8/10

Excellent

02 Jul 2024

Titi

Conveniently located and I was able to walk to tourist areas and catch bus and trains.
Breakfast is very good and staffs are friendly.

Hotel is not 5 star but functional and neat.

Leisure Partner

8/10

Excellent

29 Jun 2024

Eric

Better breakfast options

Leisure

8/10

Excellent

24 May 2024

Mila

Very clean, staff is amazing, great location, walking distance to main attractions. Great breakfast. Our room was very small. Cathedral Ceiling is low on one side. You need to bend not to bump you head into it. Otherwise, we had great time.

Leisure Partner

10/10

Exceptional

19 May 2024

Li

location is good and all staff are very nice

Leisure Family

4/10

Poor

12 May 2024

Gregorio

Hotel location is great but noise at night room no sound barrier from outside you can hear cars , people screaming outside or talking on side walk ,
No coffee in the room or hot tea . Hotel is average. For the price I will not stay here next time .

Leisure Family

6/10

Pleasant

02 Apr 2024

Johan

De garage, die uiteindelijk 2 verdiepingen naar naar beneden liepen vonden wij aan de kleine kant. kan ook zijn dat onze huurauto iets te groot was. maar kreeg heel netjes een plakje voor de deur waar we 3 dagen hebben gestaan. Voor de rest een iets kleine kamer maar wel stond het hotel vlak bij de metro dus waren met een dagkaart zo weer in het centrum. voor een paar dagen een goed hotel.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Jeanne

Your employee of the month deserves her title. I’m glad she is recognized as an excellent employee and person.

8/10

Excellent

22 Nov 2023

Chantal

Bon choix

Le personnel était empressé et très aimable. L’hôtel est bien situé à un jet de pierre de restos, pâtisseries et autres commerces. Les chambres sont exigües, mais bien organisées et avec un balcon et des chaises.

Partner

8/10

Excellent

01 Nov 2023

Marie

We are family vacation

We were on a big family vacation. This hotel was a great place for us to meet and plan our days in Lisbon. The staff was great and hotel clean. The neighborhood was not the best but still safe

Partner

8/10

Excellent

30 Oct 2023

Ryan

Very clean and conveniently located near Intendente metro station. Room was fairly small, but expected in this property style. Although the street wasn't a main road, seems to be a shortcut of some sorry, had lots of foot traffic at all hours of the night, and the room wasn't very soundproof. Not the hotels fault, but be aware and bring earplugs if necessary.

Leisure Self

10/10

Exceptional

27 Oct 2023

Hongjun

Would be better if there is a refrigerator.

Leisure Family

8/10

Excellent

11 Oct 2023

Nathalie

Not center of town and very close to a bad neighborhood.

Leisure Partner

6/10

Pleasant

08 Oct 2023

Roberto

staff was very friendly and helpful.
good central location.
walking distance to city centre.

8/10

Excellent

07 Oct 2023

Beata

Everything was 5 stars except the internet or I should say lack of it. I couldn't get my own so I rely on htls.

Leisure Family

10/10

Exceptional

24 Sep 2023

Pietro

The Fenicius Charme Hotel is conveniently located a block from the subway and is walking distance to the downtown area and several tourist sites.The room was small but modern and super clean (housekeeping was exceptional) and we had a great city view from our balcony. Breakfast was good (selection of pastries and fruit).Wifi was weak in the room so we had to go near the lobby for a reliable connection. Overall, great value and would recommend.

Leisure Partner

10/10

Exceptional

12 Sep 2023

Christie

Hotel was conveniently located to restaurants and walking. It was clean and the staff was helpful

Leisure Self

10/10

Exceptional

10 Sep 2023

Verified traveler

Great stay

We had a nice stay at Fenicius Charme. The room was nice, both clean and modern. We booked a room with a balcony, which was great but strangely could only be accessed through the bathroom. We did get some noise from the street overnight, but after walking through other parts of the city I think this is a relatively quiet street. Plenty of room to spread out. It was nice to have a kettle and instant coffee to make the morning a little easier. The hotel does not offer laundry, but there is a laundry service close by.

Partner

8/10

Excellent

10 Sep 2023

Verified traveler

Excellent hotel - would stay again.

Lovely modern hotel within walking distance of the old town in Alfama. Our room was basic but very clean and comfortable.

There was a good range of items on offer as part of the continental breakfast including fresh fruit and a wide selection of cakes and pastries.

The car park is very tight and large cars would struggle.

Partner

8/10

Excellent

04 Sep 2023

Odumade

Nice hotel - Courteous and helpful staff. Very clean hotel

Leisure Family

10/10

Exceptional

21 Aug 2023

Gaston

Good location, room was well equipped and comfortable, spacious bathroom with all amenities. Breakfast is ok. We parked on the street (free on Sundays).

Leisure Partner

10/10

Exceptional

24 Jul 2023

Velena

Very lovely hotel with lots of very good amenities. 24 hour reception desk was always available and the hotel room cleaned daily and toiletries replaced. Very close to Metro station and easy to get around the area conveniently. I had an amazing quiet 5 night stay at the hotel and an excellent overall experience. Thankyou Fenicius Hotel.

Leisure Self

10/10

Exceptional

05 Jul 2023

Verified traveler

Great Hotel with Parking!

Clean rooms, great location, on site parking, friendly staff, and an ample breakfast to start the day! All of these combined made Fenicius Charme Hotel a great choice for our stay in Lisbon.

Partner

10/10

Exceptional

22 Jun 2023

Seth

The greatest strength of this hotel is the staff. Incredibly friendly and helpful. They went out of their way to help me with some special communication needs that arose during my stay. Also helped me undo my somehow messing up use of the safe. The location is good with a Lisbon-native non-touristy market just 200 meters away. The rooms were also super clean; housekeeping was meticulous.

Business_and_leisure Self

10/10

Exceptional

06 Jun 2023

Dan

breakfast was expensive. Got very nice breakfasts at nearby restaurants for 1/2 the price.

Leisure Partner

6/10

Pleasant

15 May 2023

Bryan

Feedback

The hotel is good overall being close to buses and metro station. We were able to walk into the centre in 15 to 20 minutes. Staff are helpful and rooms are pleasant. We would have liked to have a kettle in our room to make tea/coffee upon waking. There appeared to be a small bar which never seemed to be open. We tried getting a cup of tea one evening and this was not possible. The major issue we experienced was the noise coming from the outside every night that was audible even with closed double glazed doors and windows.

Partner

8/10

Excellent

22 Apr 2023

Hiu Lam

The service is so nice in the hotel

Leisure Friends

4/10

Poor

07 Nov 2022

Lavlet

The staff at this location is fantastic and responsive. However, I don't think this place is managed well. There was a clogged drain in the shower stall and the staff was great to change us to another room, but there also water stains on the hallway carpets and strange odour in the room. Again, wonderful staff, but poor hotel management.

Leisure Friends

10/10

Exceptional

29 Oct 2022

Caroline

Friendly service and clean and fresh. Car parking a little tight but great to have. Breakfast very good but could be busy.

Leisure Friends

8/10

Excellent

10 Oct 2022

Damiano

it was a good hotel, however we booked and paid for the car park and one day we had to park in a non designated area. Moreover every day we would hand up our towels so they did not need to be changed but they were changed anyways.

Leisure Partner

10/10

Exceptional

30 Sep 2022

James

This hotel is well-located - just a short walk from a Metro station, (the airport is also on the Metro network) - and most of Lisbon's famous attractions are found within easy reach.

The property itself is modern, clean and stylish… with very comfortable beds, good showers and reliable WiFi.

We enjoyed the buffet breakfast (which is served in a nice, bright room on the 1st floor), and we'll be happy to go back to this hotel again in the future.

Leisure Partner

4/10

Poor

28 Sep 2022

Fangyu

We were assigned to stay in a room next to kitchen. There were a a lot of noise very early in the morning from kitchen when they were preparing breakfast. Room is also very small. We were waken up and could not sleep. It is annoying.

Business_and_leisure Family

8/10

Excellent

26 Sep 2022

Michael

Parking

Overall a decent hotel. It one thing to keep in mind; parking is extremely tight. If you are coming with anything larger than the basic compact car, don’t even bother to come in, as it will be nearly impossible to get out.
And if you can’t fit the car, then your options are limited. Parking on the street is almost always full. On the other hand, if you are using public transport, then the location is excellent.

Partner

10/10

Exceptional

23 Sep 2022

Dan

Very clean and friendly

Partner

8/10

Excellent

15 Sep 2022

Steve

!

2/10

Poor

05 Sep 2022

Melanie

Treated very poorly by Angelino. He was rude, extremely unhelpful, very unfriendly. Offered no help. Did not once greet us nicely. He should not work in customer service.

Leisure Family

6/10

Pleasant

14 Nov 2021

Rubini

Good but couple of things could be improved

Overall it was good but only unpleasant experience is the air condition in the room did not work on my final night and there was no maintenance staff to fix it and it made a horrible experience for the final night no being able to sleep.

Also the hotel does not provide drinks in the room but it was advertised as free welcome drinks on the description when booking which was misleading. The staff mentioned it was due to Covid but it doesn’t make sense that they provide drinks through the paid machine but not free and using remote controls and other appliances in the room that could be Covid risk. I just thought it was odd.

But cleanliness wise it was all good.

Self

6/10

Pleasant

26 Oct 2021

Esmaeil

A noisy hotel

Our room was too small. There are too much noise all the time either from cleaning ladies or from kitchen stuff in early morning.

Friends_and_family Family

10/10

Exceptional

25 Jul 2021

Verified traveler

AWESOME! Friendly, helpful staff, great location, great price, great room!

Leisure Family

8/10

Excellent

03 Mar 2020

Julian

Lisbon visit

Very well placed being close to the Metro. Excellent cleanliness. Broad range of items for the Breakfast provision. Bed was firm whilst not overly deep. Welcome tray in the room whilst no tea or coffee provided!!!
Would use if visiting again.

Friends_and_family Friends

8/10

Excellent

25 Feb 2020

TRJ

Check-in staff was excellent - provided all necessary information clearly when we arrived near midnight. Our family of 4, with two kids, stayed in two notably clean rooms. While kettles were provided, no tea and coffee were available in the rooms. Breakfast was ample and dutifully replenished. Luggage storage was as simple as asking and handing them over. Street noise could be an issue for some, but as we were plenty exhausted, it was not a major issue.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2020

Verified traveler

The only negative about this Hotel is that the area, while being close to the centre and only a 3 min walk from the Metro is a bit run down. It is fairly safe although it does look a bit dodgy, especially at night.

Leisure Partner

10/10

Exceptional

01 Jan 2020

Verified traveler

Staff were very helpful and efficient. Breakfast very good.

Leisure Partner

8/10

Excellent

30 Oct 2019

Verified traveler

Very clean, excellent staff. Hot breakfast could be more varied. Some dodgy characters nearby always begging. Nice restaurants close.

8/10

Excellent

29 Sep 2019

Verified traveler

We appreciated the prompt service at the reception! Ann is very professional and gave us excellent tips fir the area. The location is a bit further from the old city but 15in walking. It is surrounded by adjacent little streets and if you are not familiar it can be a bit uncomfortable. But, we came late in the night back to hotel and it appeared to be fine! We did not have any issues! Good stay !!

Leisure Family

10/10

Exceptional

27 Aug 2019

Verified traveler

Clean, convenient hotel. Friendly staff. Great base for a short stay in Lisbon.

Leisure

10/10

Exceptional

22 Jul 2019

Verified traveler

Breakfast was included and was wonderful. The room was cleaned and tidied thoroughly each day. The desk staff were warm and friendly.

Leisure Partner

10/10

Exceptional

29 Jun 2019

Andtew

Great place to stay !

Good hotel very well located for underground and No28 tram and with easy access to the sights and life of Lisbon
The staff were excellent, breakfasts good and rooms very comfortable with decent balconies. Ivo, one of the reception guys gave me some great local information about local places to eat and visit
I would thoroughly recommend the hotel !

8/10

Excellent

26 Jun 2019

Thomas David

Good but..

The room I was given was very small (309), it was comfortable and clean. Just big enough for one - it had two single beds, if you had two people the room would have been very small. I have stayed previously in this hotel and had a bigger and more usual sized room.

Business

8/10

Excellent

19 Jun 2019

Sonja

Nice

Stayed with my partner at this hotel. Local area is ok but be aware that near metro station there are some addicts hanging around. Near the hotel we found some nice cafes for some tapas and drinks for good price. Breakfast at the hotel was fantastic and set us up for the day. Room however was not as big as is suggested in pictures.( Maybe because we collected a free night?) Also we were given 2 single beds instead of a double.

Partner

10/10

Exceptional

02 Jun 2019

Verified traveler

One word Excellent. It is a 3 star hotel. It the service and everything is more than 3 starss

Leisure

8/10

Excellent

01 Jun 2019

Verified traveler

Nice place to stay

The room is a bit small but quiet, location is a bit far from city center but public transport is just around the corner. Some nice restaurants around.

Partner

10/10

Exceptional

01 May 2019

Verified traveler

Staff were very helpful and welcoming, rooms were comfortable and clean, breakfast was excellent. Great location to either walk into City centre or to hop on to the metro or trams.

Leisure Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

Modern and clean although the room was small. Staff were very helpful especially the young Dutch receptionist

Leisure Partner

2/10

Poor

25 Apr 2019

Verified traveler

The morning staff was was very unhelpful and rude. Taxi service that wS pre paid and booked by cash to hotel never showed up the next morning and we missed our bus to lagos

Leisure Friends

8/10

Excellent

24 Apr 2019

Verified traveler

.Modern hotel, friendly staff, great breakfast Our room was small, well equipped bathroom.

Leisure Partner

8/10

Excellent

23 Apr 2019

Verified traveler

staff was very nice and the property was clean. room was in the lobby and loud. 7 rooms in our party and everyone said the bed was hard

Leisure Friends

10/10

Exceptional

16 Apr 2019

James

Overnight before flight home

New hotel only 2 years old. Neighborhood is in old town. Rooms small but clean. Walk in shower. Young man working the reception desk very helpful. You can arrange shuttle service to the airport for 15 euros at the front desk. Airport was 18 minutes by car. Hotel very clean. Breakfast was very good. Area around hotel is questionable

Partner

10/10

Exceptional

08 Apr 2019

Verified traveler

Hotel was great value for money. Everything thing was clean and working. Staff were warm and helpful. Breakfast was excellent particularly the fact there was no pork or bacon on the buffet (Hotel is halal). Location is great as you can walk downtown and the metro, buses and tram 28 were all at the end of the street. We had pedicures and hair styled at salon up the road for €15 &€10 respectively. We ate lots of sardines and fish in the restaurants nearby which were full of the local people and drank beautiful red wine. I was so pleased with our choice of hotel. 😀

Partner

10/10

Exceptional

06 Apr 2019

Hawaiian

The staff and hotel was wonderful! The room was clean and the breakfast was amazing.

8/10

Excellent

27 Mar 2019

Verified traveler

Simple, good, and convenient option

Great place! Easy, short walk to the touristy spots in Lisbon. Not in a pretty area but overall felt safe enough. Easy check-in. Awesome and big free breakfast! Room was simple and clean. We had a great view. AC didn't work so instead of complaining we slept with the window wide open and it was beautiful. We would stay here again. We would recommend this place to others looking for a simple hotel walking distance to the center of historic Lisbon. Thank you!

Partner

10/10

Exceptional

01 Mar 2019

Verified traveler

Nice, comfy, new hotel on a nice location just a bit outside of strict centre. Amazing breakfast. Completely enjoyed our stay here.

Leisure Partner

10/10

Exceptional

25 Feb 2019

Crystal

Staff was very nice. Hotel is clean and maintained.

Leisure Partner

10/10

Exceptional

02 Feb 2019

Terri

Good home base for a Lisbon trip

Very nice hotel with a modern vibe in the middle of a Lisbon neighborhood. It is only a few minutes from the subway. The breakfast was very nice. I stayed here twice: a few days after I arrived and a few days before I left Portugal. The hotel staff was very accommodating about giving directions and suggestions.

10/10

Exceptional

29 Dec 2018

Amanda

Great service, Good hotel

We stayed four nights here on vacation. Our room was very nice and clean. My only two complaints are the lack of a fridge and the street outside can be noisy. The staff our whole visit were very kind and helpful with various things. Breakfast is good. Neighborhood has several groceries literally a few feet away and a metro entrance is right down the street.

Partner

10/10

Exceptional

15 Nov 2018

amy

brilliant in all respects. staff couldnt do enough for you and breakfast buffet was epic xx

8/10

Excellent

10 Oct 2018

Verified traveler

Great hotel, a few small issues

Great staff at the hotel! Very helpful and willing to work things out so I could have the best stay possible. Location was great—very convenient to downtown and many sights.

My only negatives have to be that the mattress was basically just springs covered in fabric (not the worst but also really not great), and that I was told I would be getting a breakfast box (as I was checking out very early for my flight and would miss the free breakfast), which I did not receive (being unexpectedly hungry at the airport was no fun)

8/10

Excellent

03 Oct 2018

Ann

Clean and comfortable......excellent breakfast. Hotel staff at check in was very helpful

8/10

Excellent

07 Sep 2018

MLR

Comfortable hotel in convenient location

Comfortable hotel, good room size in a convenient location walking distance to main areas. Close to transport & tourist attraction attractions. Metro station at end of street, supermarket at other end & laundromat right next door. Good breakfast with adequate choice.

8/10

Excellent

30 Aug 2018

Nermina

Nice clean hotel, stuff helpful , recommend it

Great hotel, convenient location, good breakfast, very clean

Partner

10/10

Exceptional

11 Aug 2018

Natalie

I brought my mother to visit and ge location was convenient. The metro was just down the street, and the castle was just a 20 minute walk. Which was doable

Family

8/10

Excellent

13 Jun 2018

Daphlyn

Covenient & easy access to the city & Liasbon airp

Stayed in the hotel for one night as we had to catch a flight the next morning. Staff was friendly & helpful. Room was clean & tidy & bed was comfortable. Good value for amount paid.
Wld recommend hotel to others.

Family

4/10

Poor

09 Jun 2018

Verified traveler

The hotel is not in a good location. Our room was very small and no refrigerator. The main reason we stayed was for the airport shuttle which was not part of the hotel. We paid 15€ and they were half hour late and still didn't show up, which we then had to take a uber that made us miss our flight.

6/10

Pleasant

04 Jun 2018

Verified traveler

The room on street side is very noisy.. no sound proof. The local area seems to be Chinese town..

10/10

Exceptional

14 May 2018

janeann

Nice hotel in a great location.

Partner

8/10

Excellent

17 Aug 2017

hector

good hotel

nice stay, 10 min walk from downtown. I just flew over from north america and it was the perfect hotel to sleep well after a long flight. this neighborhood is quiet, but close to the main attractions. the metro si just a couple blocks away.

10/10

Exceptional

30 Jun 2026

Nadine

Good accomodation. Clean room and comfortable beds. Bit noisy outside but it was manageble

Partner

10/10

Exceptional

15 May 2026

Vanessa

O hotel é ótimo! Mto bem localizado pertinho da estação de metrô e avenida que passam vários transportes, e próximo de mercado. O quarto é pequeno, mas o suficiente para uma hospedagem confortável tem inclusive uma sacada. O quarto estava muito limpo e todos os dias passaram dar uma geral. O único ponto de melhora que eu indico é que faltou suporte para pendurar as toalhas e dentro do box para colocar produtos de banho. E equipe da recepção foi super atenciosa e liberou o quarto antes do horário do check-in. O café da manhã foi bem servido. Em uma próxima oportunidade com certeza me hospedarei lá novamente.

Partner

8/10

Excellent

22 Apr 2026

Fabienne

Manque de porte manteau, chambre et salle de petit déjeuner petite.
Chambre propre.

Partner