Name: Homaris West Side - Self-Check In
Address: bundesallee 31a, 31A, Berlin, 10717, DE

6/10

Pleasant

21 Jul 2026

Bill

The AC was not working. With windows open the noise and bugs getting in, kept us up every night. Otherwise breakfast and staff are good.

Partner

2/10

Poor

27 Jun 2026

Odbayar

Broken aircon everywhere over 38degrees celsius in the hest sunny side ...no room change no fixing ....no nothing ...just

6/10

Pleasant

25 May 2026

Heather

The staff were excellent, but the stay was very uncomfortable because the air conditioning was broken. It was so hot and stuffy. One of the staff members brought us a fan. It was all she could do. Otherwise, it’s a good location, beds are comfortable, breakfast is very good and not over priced.

Family

10/10

Exceptional

27 Apr 2026

ADNAN

All of it was just fantastic

Family_with_children

10/10

Exceptional

21 Apr 2026

ADNAN

I had a good experience during my stay at Homaris West Side – Self Check‑In. The apartment was clean, comfortable, and the self check‑in system worked smoothly. Everything was well organized, and the stay overall was pleasant. I would consider staying here again.

Family_with_children

6/10

Pleasant

19 Apr 2026

Jeevan

Very basic. Small room with no space to move around. Stairway was unclean but the room was cleaned. No interaction with staff except at breakfast. Booking said breakfast included but they asked to pay additional for breakfast. So chose to eat outside. Not having front desk is not ideal but all the automated access, check in and checkout went smoothly. Very limited desk space, electric outlets and broken outlets.

Partner

6/10

Pleasant

12 Apr 2026

Alessandro

A Budget hotel with potential but with lots of SMALL PRINTS.
Good locations, room size and a comfort of the room itself.
Hot tub - not working

Gym and sauna: a good plus.
There is no staff on site. Everything is run by and AI Chatbot so do t expect issues to be resolved.

Everything, including cleaning, extra towels etc have to be added as an EXTRA CHARGE.

Most of all - NO LUGGAGE STORAGE.

Cleanliness - superficial…

Can it improve? No, because there is no human to talk to. Sad…

Self

6/10

Pleasant

31 Mar 2026

Julio

No front desk
No customer service at all
Good luck if you need any help or assistance
No microwave.
Jacuzzi was broken.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Sylvain

Great place for the price. Appreciated the location and the cleanliness

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Laura Collantes

The room was small but perfect for 1 person. Comfy bed an quiet area. Staff was super responsive and helpful. Breakfast was good. Thank you!

Self

8/10

Excellent

07 Sep 2025

jamie

Room was perfect. Annoyed the spa wasnt open in the morning. Thats not clearly indicated when booking and would have meant we booked somewhere else as wanted a sauna after a night drinking.

Friends

4/10

Poor

02 Sep 2025

Verified traveler

Better options out there

This hotel shows its age, shows it's wear. Cleaning is every third day, and is the bare minimal. For an 8 night stay, on day 6 the glasses in our room wasn't even replaced.

On site restaurant offers buffet breakfast. Exact same offering every day for 8 days. 1 'speciality' drink, so after the first cappuccino, you pay for each. The baked beans are either reused, or not popular at all, as they look stale each day - but apperently not enough to change the offering?

The 7th floor is then locked to the elevator for the rest of the day - note, no cocktail bar as the listing proclaims.

Partner

8/10

Excellent

11 Aug 2025

Larry

Good place for price

Leisure

10/10

Exceptional

25 Apr 2025

Tom

Good hotel

Great stay, spa is good value as no other hotel in the area has these facility and well placed for the U Bahn. Lots of nice restaurants near.

Business

4/10

Poor

23 Apr 2025

Danish

Traumatised for life from this Hotel

Hotel was pretty good . Location is not ideal. However one of the most traumatising experience of my life ... i went to spa and was sitting in steam room where a white EU bald bearded slim guy came. Though it is clearly mentioned to wear shorts in the Spa area all the time this guy decided to wear only a tiny towel. When he came inside I was alone and 2 girls were in Jacuzzi outside. This person did not waste any time and took his towel off infront of me looked at me and started playing with himself. I felt so uncomfortable that in this date and time there are still people who are that desperate. I shakingly decided to leave the spa and went to my room to my partner and told what had just happened with me. I decided to inform reception about it though they said to me they were not able to locate the person and no further investigation was done. I was told a famous LGBTQ + had recently purchased this property and sometimes they get guests who behave like that. This is totally unacceptable.

Partner

4/10

Poor

22 Apr 2025

David

This is not a hotel. It’s just an accommodation provider that does not care about you and your stay.

For long stays they are offering one room service after that or for short stays you have to pay! This is quite ridiculous for the price of the stay when compared to actual hotels close by for the same price! You have to collect your towels at reception if you want new ones!

The noice from the staff when cleaning in the morning is annoying. You will be awake from 8am with them talking loudly and moving stuff around.

The spa offering is poor being open from 3pm to 9pm. If you are visiting you won’t be there at those times. Surly opening at 10am is not unreasonable!

The only positive is the location is easy to access and safe!

Cannot recommend anyone to stay at this hotel. Also remember this is no longer an Axel Hotel! It is LGBT friendly as opposed to being an LGBT hotel.

Leisure Friends

8/10

Excellent

26 Mar 2025

Erica

I like that it was modern. I liked having both the sheer and blackout curtains. The staff were all very nice. It's within a 2-3 block walk to the train station in either direction. The temperature control was great. Being able to open the window/door to the outside every morning was nice.
There are not a lot of dining or tourist options close by. You will be learning the trains!
I was there for about 3 weeks. A washer and dryer on location would've been nice.
A microwave in the room would also have been nice.

Leisure Self

10/10

Exceptional

07 Mar 2025

Benjamin

Very nice room, lovely staff especially during the day. Only issue was at night, a lot of drunk men hanging around on the stairs immediately any the entrance around 11pm trying to follow in.

10/10

Exceptional

02 Mar 2025

Daniel

Great staff members good service

6/10

Pleasant

01 Dec 2024

Nicolas

Hotel in the suburbs

This hotel has a ways to go to be at the level of the Axel Barcelona. The rooms needs to be updated. Start with the simple things, get a TV service that has more than 2 channels and the rest is shopping network. We couldn't even get news on this tv. The sauna/fitness areas were good. Keep in mind who is your inteded audience and what makes them feel conformable, thats why we choose Axel hotels vs other hotels. The location, it is close to the subway and nothing else. The U9 and U7 lines gets you to most attractions.

Partner

10/10

Exceptional

18 Oct 2024

paul

The hotel was clean nice but the noise carried from room to room

6/10

Pleasant

17 Sep 2024

Corey Action

Cool but not cool enough

Cool hotel. There was a smell of a bathhouse throughout the hallways. The main elevator went out of service the second day I was there. And the cleaning staff came into my room early while I was sleeping. Ask for them to come back later and they never did. So I had to ask for clean towels and soap when I returned for my day out. It was Folsom Weekend, so the place was busy with Leather guys in and out. I’m a guy man from San Francisco and I grow up with the Folsom Street festival, so I wish I would have checked the dates out to plan. It was cool but not cool enough.

Business Self

10/10

Exceptional

19 Jul 2024

John

Great shower and comfortable bed

Leisure Self

8/10

Excellent

12 Jul 2024

Mikhail

Good hotel. Basic rooms. Clean

Leisure Family

4/10

Poor

29 May 2024

john

Not what we expected.

The hotel is marketed as a gay hotel that is hetero friendly but it seemed the opposite, we didn’t see any other gay couples while we stayed. We really wish we had selected the other location which is located in the gay district. We toured that property and preferred it.

Partner

10/10

Exceptional

07 May 2024

Kyle

Overall a nice place. There were a lot more people there that I wouldn’t expect

Leisure Partner

2/10

Poor

05 Apr 2024

Ashraf

I had one of the worst hotel experiences I've ever. Stayed from Friday - Monday. Here is what happened:
Check-in. was told I could use the spa whilst waiting for the room, soa is downstairs. I went downstairs found the spa but realised I needed a card to access it so back up again to ask for a card which should have been given. Down again but couldn't find the changing rooms. Up asking fir direction. Down again and still couldn't find it so back up pleading to the staff to come and show ne but they refused. Down again and found the changing room but realised i needed money for the lockers. Up again to get money (again something that they should have mentioned). Down again to realise towels should be oicked uo at reception. Back up again to ask fir towels. 5 times up and down all of which a professional staff could have helped me easily avoid.
Room on 6th floor. Only one working elevator for the entire hotel that fits 2 people maximum
Air conditioning broken in the room so it was 24 degrees in the room constantly even though it was not summer. Very little sleep at night
Noisy, I could hear the restaurants closing up, moving bags of glass bottles and so on
Telephone in the room was broken I could not call reception or room service - not fun when only one working elevator for the entire hotel that only fits 2 people
When complained about the above issues with the room i was told to take the stairs and sleep naked. I complained to expedia since hotel did nothing but expedia did n

10/10

Exceptional

05 Apr 2024

Danny

Amazing and a cheeky upgrade.

Leisure Friends

10/10

Exceptional

07 Feb 2024

Daniel

Clean hotel, large room, staff helped where they could. Rooms are modern, tube stop just outside, 25 min walk to Zoologister garden

Leisure Friends

10/10

Exceptional

10 Nov 2023

Zachary

Overall great experience, the spa features were an added bonus. Rooms were good size with amenities and enough space for clothes.
Staff was very friendly.

Leisure Self

10/10

Exceptional

06 Nov 2023

Michael

Awesome Gay Hotel

This hotel was great easy to get to from the airport, Its close to the subway so you can get anywhere you need to. Thanks to Bob at the front desk for being so helpful and great

Partner

8/10

Excellent

24 Sep 2023

Yuen

Nice area, good traffic, clean room and public area, and helpful hotel staff

Leisure Self

8/10

Excellent

22 Sep 2023

Faith

Room was very small but it really worked

Leisure Self

8/10

Excellent

14 Sep 2023

LYNN

Friendly and comfortable accomodation

Leisure Self

10/10

Exceptional

03 Sep 2023

Kenny

The property was amazing we stayed for 5 nights. Bob was amazing he checked us in and gave us advice on bars in the area and things to do. Thanks Bob from the two Bahamian guys.

Leisure Partner

10/10

Exceptional

14 Aug 2023

Greg

Super friendly staff! Great option when you want gay/Hetero friendly option in Berlin

Leisure

10/10

Exceptional

01 Aug 2023

Darko

Super

10/10

Exceptional

07 Jul 2023

Thomas F

There is nothing that I did not like. I will stay here again the next time I am in Berlin. What I liked most is that everyone who works there was friendly and approachable

Leisure Self

10/10

Exceptional

02 Jul 2023

Mikhail

The hotel is conveniently located, great friendly staff, good service and clean rooms.

Leisure Family

4/10

Poor

22 Jun 2023

Ricardo

The room was nice, plenty of windows with lots of light. No king bed, 2 beds together

The service at the hotel is very below par. There was a strict check in at 3pm. I arrived at 1pm but wasn't allowed to check in. Not a problem, but I have been to many hotels and they allow you to check in if the room is ready.

You are able to leave your suitcase at reception which was handy. Even two days after check out.

SERVICE, I contacted the hotel before I arrived as the credit card co I booked with was shutting down. They weren't particularly helpful & said there were too busy to check if everything was ok. I followed up with an email to address the issue, they ignored it.

I then received an email from them saying to check in ahead to save time, this link didn't work, I also contacted them again via email. Once again ignored it.

I recently stayed at another hotel & soon as I arrived there was a warm welcome. I was asked if I had been to the place before and was given a tour book with lots of different things to see as well as hotel discounts if booked with them. A very different service approach.

The iron, there are no irons in the room, I called to ask for one, they said its with someone else, not a problem. I asked if they could let me know when its available. They initially said no, I should call them. The desk isn't always manned, I said well I would appreciate if you can let me know. They did call, told me to collect as he is the only one at the desk. €30 hold for one.

Leisure Friends

4/10

Poor

06 Jun 2023

Noor

Location is awful. Really nothing around. Hotel name is confusing since there is another Axel hotel in the area where there are things to do. The Two Hotel is in the middle is suburbs. Have to take train everywhere or Uber.
TV did not work in the room - so as you enter the lobby there is a big pink settee/ couch, freaking dirty with stains on it. Ugh

Leisure Self

10/10

Exceptional

05 Jun 2023

Jacquelyn

Awesome staff

Very clean hotel with a delightful staff. Discovered AC was out after we were already settled for the night. They offered to move us, but we were to tired, so they gave us a fan and an upgraded room the next day.

The sauna and steam room were great. We had no complaints.

Friends_and_family Family

8/10

Excellent

24 May 2023

christopher

Very Reasonable - but avoid the taxi trip

My girlfriend and I have just returned from this hotel. It was very reasonably priced.

Good location, a little bit of a walk into the Zoo area but the hotel was very close to the U-bahn so easy to get to Zoological Garten and travel from there.

The Hotel was nice, the room was comfortable and the bed was comfortable too. Nice and quiet too.

The only downsides where that the room itself was small and there was some 'hot air' heating system that we didn't need. So we had to always sleep with the windows open.

We only tried the breakfast once and it was very nice and reasonably priced. It was also nice to eat on their roof top terrace. It's a shame that we didn't have time to eat breakfast more often.

** TAXI PROBLEM - once booked we received an email from 'Welcome Pickups' and I booked and paid for them to collect us from the airport.
Unfortunately our driver 'Sunday Chukwuemeke Ilide' didn't arrive to meet us. He was supposed to be parked outside the terminal with our name on a board but he wasn't there. We spoke with him by WhatsApp and he insisted that we was there but he still didn't come to meet us. He wanted us to find him despite us having followed the instructions. He wasn't parked with the other taxis outside the terminal. He doesn't drive a regular cab, rather a black toyota so he should have been easy to see.

In the end we took a bus (X71) and a U7 tube and it was very easy and cheap to get to the Hotel. We decided to use the same route back to the airport

Partner

10/10

Exceptional

15 May 2023

Shaun

Very welcoming reception by staff.

Leisure

4/10

Poor

14 May 2023

Guido

The room smelt like perfum was sprayed by the cleaners and it didn’t go away. The furniture where old and looked very used . The sheets were wrinkly and hart and not comfortable to sleep in .

Leisure Partner

10/10

Exceptional

04 Jan 2023

Verified traveler

Very clean and comfortable hotel in a good location

8/10

Excellent

05 Jul 2022

David

Clean and comfortable modern hotel. Good transport links. There wasn’t a great choice of eating or drinking venues close by.

Leisure Self

8/10

Excellent

22 Jun 2022

Amanda

Staff were friendly and helpful. Room wasn't huge, but was clean and had everything that you need. Shower was fab, but I would definitely recommend for my fellow ladies to bring their own hairdryer as the one built in was useless. Nice location with a cool bar that plays live music just up the street. Have to admit, it's not the quietest hotel you'll ever stay in. If you're in Berlin for business or actually want to get some sleep, I wouldn't recommend staying here.

Leisure Self

4/10

Poor

25 May 2022

Ricardo

Awful front-desk, with the nastiest creepy manager!

Do NOT RECOMMEND.

Business Self

10/10

Exceptional

03 Jan 2022

Blash

the Hitel is centrally located, close to metro and walking distance to the center of town

Leisure Partner

4/10

Poor

01 Nov 2021

Verified traveler

Disappointing Noisy letdown

Booked executive suite but told none available at check-in. Given another suite opposite the lift. So noisy we asked to move and given a disabled room. Check in guy unfriendly and pretentious. Felt he was doing me a favour in spite of us paying for better room. Hotel is noisy due to poor flooring and street location. Bed was comfortable as were the pillows. Shower was powerful. Thought this was a gay hotel but more straight couples staying. Made to feel uncomfortable in lift by straight guy glaring at us. I thought Axel was a gay brand and would have never booked if we knew it wasn't. I would not return or recommend.

Partner

10/10

Exceptional

01 Nov 2021

Verified traveler

Relaxing weekend

Great service from staff, room was lovely and comfortable. Used the jacuzzi but the sauna was not on which was disappointing. The hotel restaurant was great the night we went and there’s a couple of nice places in the neighbourhood to eat as well as short walk to a shopping area with supermarket, deli etc. Location wise it’s is further from gay bars/clubs but then Berlin is very spread out so expect to use public transport or taxis to get around if you gonna party.

Partner

8/10

Excellent

15 Oct 2021

Paul

The weight room was clean, with all new equipment to get a full workout. The sauna was nice and hot.

Leisure Friends

6/10

Pleasant

07 Oct 2021

Frank

The room was very small and no coffee/tea available in room. Staff very helpful and hotel very clean.

Leisure Friends

6/10

Pleasant

14 Sep 2020

Juliano

HOTEL WAS CLOSED!

I am unable to rate my stay at The TWO Hotel Berlin by Axel as unfortunately, hotels.com allowed me to book a room at this property - only to have the reservation migrated to The Axel Hotel Berlin (a much older property). The TWO Hotel Berlin by Axel was closed due to Covid19 - but taking reservations?

The Axel Hotel Berlin, where I ended up, is in desperate need of remodelling and the unhelpful staff made the stay even more flawed. If, like me, you've been to other Axel properties in Europe - this is your warning: The staff has not been trained to provide an acceptable level of service -- or courtesy for that matter. I could go into comprehensive details, ranging from the level of cleaning to failure provide a simple wake-up call.

In short, expect none of the \"coolness\" associated with an Axel property stay in, for example, Barcelona / Madrid / Gran Canaria. In Berlin - they are definitely not on the same page. I appreciate that Covid19 has put unprecedented pressure on the hospitality industry - but I've stayed at an unrelated property in Berlin, one week prior and it was terrific.

In short: The Axel Hotel Berlin needs an overhaul and my overall experience was extremely disappointing.

Self

10/10

Exceptional

01 Sep 2020

Danleecan

So I have stayed at this hotel several times in the last few years and I have never been disappointed. This time I was outbooked to the other axel hotel in Berlin which is just as good. Great hotel chain and lots of fun to be had.

Leisure Self

10/10

Exceptional

26 Feb 2020

Verified traveler

Sauna, lobby, luggage hold, friendly staff and near subway station.

Leisure Partner

6/10

Pleasant

27 Jan 2020

Verified traveler

Very dissatisfied with the service. They do not possess professional knowledge for a 4 stars hotel. The rooms are nice but not very clean.

Leisure Self

4/10

Poor

11 Jan 2020

yael

The location of the hotel is really not good. Far from it all. If you come from hotel luggage, the problem is. Neither hotel staff will come to help you pick up or drop off your luggage. The most beautiful spa I have ever seen and I travel in a crowd of hotels. I would not go back there nor recommend my friends. Breakfast is a joke at all. There was only one guy on Thursday evening who was nice and tried to solve some problems for me

Self

8/10

Excellent

29 Dec 2019

Peter

In general nice and clean hotel. When we checked it we were told that they didn't have our reservation booked through Orbitz. They said they can upgrade us to a bigger room free of charge due to their error. The room was so small and tiny; I don't even wanna imagine what their regular rooms look like. But very friendly staff and the hotel was clean. I'd say the Axel hotel has a better location if you want to go to gay bars.

Leisure Partner

10/10

Exceptional

20 Dec 2019

Elisabeth

Love this place

Love this place. The room is modern and has a built in speaker in the bathroom morroe and heated bathroom tiles for the colder days. The terrace overlooked the street and the bed was very soft. The breakfast could have had more options but all of the food was fresh and tasted good. My husband and I will definately stay here again if we come back to Berlin. The guy working the front desk was super friendly and very helpful. Guess I should also add that we are heterosexual.

Partner

8/10

Excellent

08 Dec 2019

Verified traveler

It’s smarter and more boutique than the other Berlin axel. But it was a bit sterile.

Business Self

10/10

Exceptional

07 Dec 2019

Clifton

Loved the hot tube and sauna. Would stay again during Pride for sure.

Leisure Self

4/10

Poor

11 Nov 2019

Yosi

small and far from everywhere

SUPER SMALL ROOM

even though i put the clean sign and was out all dau they didnt clean the room

was far from everywher

Business

10/10

Exceptional

01 Nov 2019

Verified traveler

Excellent stay, courteous staff who immediately fix the door unlock problem. Elight switches are very cool, with a beautifully designed shower and air conditioning that works well. Tightly packed room with good cupboard space and brand new fittings throughout. Loved it.

Leisure Self

4/10

Poor

08 Oct 2019

William

The room was extremely small. You get one towel and one pillow.

Friends_and_family Family

6/10

Pleasant

25 Sep 2019

Verified traveler

A modern hotel and spotlessly clean throughout. Checking in seems to take longer than necessary with lots of clicking on the keyboard by the receptionist for every guest. Our room was a \"suite\" which had a small lounge and a reasonably sized separate bedroom and the usual compact shower room. There was too much clumsy and rather cheap looking furniture in the lounge area and two plug sockets didn't work. Two large tall pots with vile plastic imitation green hedge balls also adorned the room...why?
Smart TV in room with many channels but the TV wasn't setup to WiFi so rendering Netflix etc as unusable.
The biggest negative for this hotel is the constant banging of doors ricocheting down the corridors due to them having hard flooring. Most noise was caused by the exit door to the lift/stairs not having a soft close. Reported it but by the time we left nothing had been done.

A nice enough hotel but completely devoid of any character and individualism. If this hotel was positioned by the sea in Spain it would be fine but for a city centre property it is lacking.

Leisure Partner

10/10

Exceptional

20 Sep 2019

Verified traveler

Really nice hotel within easy travelling distance of the city centre. Rooms were amazing & the staff were always friendly & helpful.

Leisure Friends

4/10

Poor

16 Sep 2019

Verified traveler

I liked the comfortable beds and the cleanliness of the room. I did not like the rude and inhospitable service of almost all the staff with the exception of the person that checked us in the first day. I was in the hotel business for over 30 years and have never seen such a rude and unhelpful staff. Other things that I did not like were the elevator not working for my entire six day stay. The remaining elevator was over the weight limit if more than two people got in. Also the air conditioning in the room never cooled the room. Part of the time there were no clean bath towels in the hotel. Hot tub was cool water, never hot. Steam room never worked. Very rude service at breakfast.

Leisure Friends

8/10

Excellent

06 Sep 2019

Verified traveler

Good location front desk no very helpful at times avoid Ross he is very rude the breakfast is good Jose is the best waiter
The room is super small but comfortable and clean very well located

Leisure Partner

10/10

Exceptional

06 Sep 2019

boaz yehoshua

wonderfull

Family

2/10

Poor

05 Sep 2019

Cole

Worst Hotel in 3 Months

I've been traveling for 3 months and this is the worst hotel I've stayed in. I paid extra for a King sized bed in a Superior room. At first, I was given a Junior Suite with two twin beds (hello, it's a gay hotel, who wants two twin beds pushed together?). Then I was moved to a tiny room with a larger (Queen?) sized bed, but where you could hear every bit of noise in the hotel (the rooms are advertised as \"soundproof\"). Finally, we were moved to another cramped room that seemed quieter. However, as I found out over subsequent nights, it is next to an alley that has trash service going on from all hours between 4AM and 9AM. Further, the music that plays in other areas of the hotel is somehow audible while lying in bed.

The staff honestly didn't seem like they gave a single care in the world, and that extended to when they double-charged me for a minibar item and then told me it would a week to resolve (I fully expect they just hope I forget).

BTW, the \"technology\" in the rooms is a god damn joke. Probably the least \"futuristic\" hotel I've stayed in as well, unless you want a mirror with an FM radio built in, or light switches that BEEP loudly when you press them for some awful reason.

Really, just so incredibly disappointing.

Family

6/10

Pleasant

04 Sep 2019

Verified traveler

Well located for local transport; service was poor.. was assigned an incorrect room initially; didn’t get coffee in the room replenished, and if you wanted more shampoo and toiletries you had to collect them yourself from the front desk! Gym was dangerously hot for a workout unless you just wanted to do hot yoga!

Leisure Partner

10/10

Exceptional

17 Aug 2019

Verified traveler

Check in was very friendly, we arrived early and they let us leave our bags whilst we had a wander around the city.
The room was very clean and modern. Beds were very comfortable!
The hotel is a close link to the u-bahn. We’d definitely stay again!

Leisure Partner

4/10

Poor

13 Aug 2019

TX-CA

Loud music at the lobby and I could hear it all the way to my room. Steamroom out of service. stacks of dirty towels all over the sauna, Jacuzzi, locker room.

Friends_and_family Family

8/10

Excellent

06 Aug 2019

Verified traveler

The hotel was nice but the location is not too close to where the main attractions are.

Leisure Partner

8/10

Excellent

05 Aug 2019

William

Overnight Berlin

I had to overnight in Berlin,the rooms here are very small I am from the US where hotel rooms are bigger,the front desk person was very unwelcoming and unfriendly maybe it’s a German thing getting a cab from here is very quick

2/10

Poor

27 Jul 2019

Verified traveler

Be careful as I was ripped off almost €50 steam room was out of order and loads of guys running up
And down the corridors ringing your door bell

Leisure Self

10/10

Exceptional

16 Jul 2019

Sara

Clean and modern hotel

Great staff, clean modern room, breakfast was expensive for its variety. But overall great hotel.

Partner

10/10

Exceptional

22 Jun 2019

Clare

Rooms spacious and clean. Staff very friendly.
Air conditioning not soo good though

Family

6/10

Pleasant

17 Jun 2019

Verified traveler

I didn't like the ramp on the steps at the front of the hotel. It was awkward to pull the case up. Staff were friendly. All seemed clean.

Friends_and_family Family

6/10

Pleasant

14 Jun 2019

Dallastraveller

Staff were friendly and helpful. The spa was nice. Location was not good. No convenience stores around or anything helpful. I don’t think they should sell the water in the mini bar when there is nowhere to get water near. You are completely dependent on public transportation or Uber to get to places.

Leisure Self

8/10

Excellent

12 Jun 2019

Michael

Adults only hotel Berlin

Good hotel and most of the staff are lovely except the girl that works on reception on a Sunday morning who has no idea what customer service means.

Partner

10/10

Exceptional

07 Jun 2019

Ben

Great place to be based with u-bahn station 100 metres away, sparkling clean and excellent room facilities including amazing rain shower. Very friendly staff with great knowledge and tips.
Would highly recommend!!

Leisure Partner

10/10

Exceptional

21 May 2019

Martin

Second visit and I’d stay again.

Partner

10/10

Exceptional

13 May 2019

Verified traveler

Clean and nice hotel
also they have the best chewing candy at the lobby :)

Friends_and_family Partner

10/10

Exceptional

08 May 2019

Matthew

A+ Hotel

Spectacularly modern, great staff!

Partner

10/10

Exceptional

23 Apr 2019

Paul

Worth it

Great service and friendly staff

10/10

Exceptional

22 Apr 2019

Damian

The room felt very warm and welcoming and the bed was very comfortable.

Leisure Friends

8/10

Excellent

21 Apr 2019

Gary

Nice but nothing in the area

Great place but nothing around

Partner

6/10

Pleasant

11 Apr 2019

Verified traveler

Hotel modern and clean but no kettle in room. Asked for one but was told that i would have to upgrade my room for extra €10 per day. I suggested they could take a kettle from empty room but refused. Because if this i would not book again.

Leisure Friends

8/10

Excellent

31 Mar 2019

Verified traveler

Should tone down the drum beat of the piped in entertainment. It goes on and on.

Leisure Partner

10/10

Exceptional

15 Mar 2019

Verified traveler

All of the staff were very friendly and welcoming. The room was great, comfy bed with sockets either side (really handy for charging your phone) an amazing walk in shower and air conditioning. Our room was on the 6th floor so had a small outside terrace area with views over the area. There was a good selection of food and drink for breakfast.

Leisure Partner

10/10

Exceptional

25 Feb 2019

Verified traveler

Everything was clean and modern. Cool restaurant. Cool rooms. Hospitable front desk agents (thank Zack for his excellent service). Thank you for the upgrade.

Leisure Self

10/10

Exceptional

25 Feb 2019

Eder

Great place the front desk receptionist is a bit rude!

Friends

8/10

Excellent

14 Feb 2019

Verified traveler

Comfy

Amazing room

6/10

Pleasant

08 Feb 2019

Richard

Mixed experience

We arrived having been promised a suite due to an issue that had arose prior to arrival. We were told despite assurances, all the suites were sold and we were given a jnr suite instead. In fairness we would have had to pay a total of £80 to upgrade to the suite as originally agreed and they gave us the jnr for free. The jnr suite was well appointed but tiny, literally the size of most standard double rooms.

The hotel is in a rough part of town but is very close to a well connected metro station.

The hotel sauna is nice with a jacuzzi and gym. However, we felt quite unfortable there and ended up using it when it was empty in the mornings as it was very cruisy and there were a lot of people having sex in open relationships or single in the jacuzzi and steam rooms which wasn’t for us.

Housekeeping at one point left our door open and unlocked all day and used to clean the room so late that it hadn’t been done after a day out, and sometimes wasn’t done at all.

The hotel is well appointed and some staff are friendly while others are a bit rude.

Good points:

Breakfast (which after much complaining we were given for free some of our days) was excellent, really delicious with excellent service.

The hotel also did something incredibly sweet and set out a beautiful flower laden breakfast table on the day of our anniversary we are very grateful for.

All in all, it was a much bumpier stay than we had expected. But it was resolved.

Partner

8/10

Excellent

29 Jan 2019

Tim

Great stay but room for improvement

The hotel is located very close to U-Bahn transport which is great. The rooms are super comfortable too. The only problem we experienced was that they kept running out of towels / robes for the spa. Also there is no bar or area to relax in the evening. The rooftop bar was closed except for breakfast which was disappointing. Staff are wonderful though but if you are dividing between Two or the original Axel hotel, I would definitely recommend the original Axel hotel.

Partner

8/10

Excellent

08 Jan 2019

Verified traveler

Great Locale in the Gayborhood

Excellent service, great room, very nice breakfast

10/10

Exceptional

07 Jan 2019

Verified traveler

Higly recommended