Name: Axel Hotel Berlin
Address: Lietzenburger Strasse, 13-15, Berlin, 10789, DE

10/10

Exceptional

08 Jul 2026

Javier

Stayed a week and loved it.

Self

10/10

Exceptional

20 Jun 2026

Alan

Very pleasant and helpful staff

Partner

2/10

Poor

14 Jun 2026

Sandeep

Very hard to find the parking around the area because hotel doesn't have the parking. No variety in the breakfast. I booked the room with breakfast but went for breakfast one day only.

Self

10/10

Exceptional

27 May 2026

Pascal

Tout était bien

10/10

Exceptional

22 May 2026

Jonathan

Efficient affordable friendly staff

Self

10/10

Exceptional

15 May 2026

Gábor

Really good hotel

6/10

Pleasant

14 May 2026

Angel

Property is in a good location. Although air conditioning was advertised, it was not available because the system has to be switched from hot to cold air and cannot accommodate both. The room was very hot during the day and windows had be left open allowing bugs to enter room. The staff did provide fans, but it was still very uncomfortable. The bed was very hard and pillows were not comfortable. We were informed via email after the cancellation window that the spa would be closed for renovation. This was the main reason we booked this hotel. They did not offer anything for this inconvenience. The value of staying there was greatly reduced.

Partner

8/10

Excellent

08 May 2026

Gregory

Nice property. I’ve visited it 3 times. Time for a remodel. They’ve started with the spa area

Self

10/10

Exceptional

04 May 2026

James

Clean room staff very good too

Self

10/10

Exceptional

17 Apr 2026

Shaun

Very friendly staff, great location

Partner

8/10

Excellent

13 Apr 2026

Jose

Breakfast is ok

Friends

10/10

Exceptional

08 Apr 2026

Jordan

Lovely

2/10

Poor

31 Mar 2026

Daniel

Spa facilities not available during my stay which were only made clear after I had booked a non-refundable room. (The hotel refused to allow me to cancel). When this was discussed at reception the on-duty manager just said that as it was temporarily unavailable (for several months it seems) that they would not change the advert which i still do not understand why in the description that cannot be made clear.

The hotel room given was above the hotel restaurant with music so loud I could not sleep (i had the half marathon and i have a hidden disability which makes sleeping difficult anyway). When I spoke to the on-duty manager he was very dismissive and even when the assistant had offered me another room for the next night he just said there was no point as there would be no party on sunday night (this was incorrect assumption as I had to endure at 10pm until midnight more loud music). He said they would ring the police as it is illegal but by the time they would arrive it would be midnight when it would be sorted - it was after this time. Nevertheless I got the impression this is a frequent occurrence and is totally unacceptable to sell a room like that. Ultimately because I could not use the facilities I had intended to use and was the main reason for my booking, I changed my flight and was glad to leave the hotel at 7am the next morning.

A minor thing in the grand scheme of things was the hair on the bed next to the little cardboard sign which said \"welcome home\".

Self

4/10

Poor

27 Mar 2026

James

We booked specifically for the spa and extras but when we arrived we were informed that the spa was completely closed for renovations. Nowhere on any sites including Axel’s own website does it inform you that there was a planned closure of the spa.
The overall response to the situation as well was unsatisfactory. Disappointed and unlikely to stay there again.

Partner

10/10

Exceptional

09 Mar 2026

Torsten

Great place, very attentive staff. I will definitely come back.

Self

10/10

Exceptional

02 Feb 2026

Anthony

Nice room, very helpful and friendly staff, great breakfast. Nice spa on the rooftop too.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

jeries george

Room very nice and klein

Self

8/10

Excellent

29 Dec 2025

Kaj-Johan Henrik

Room was fine, but cold.

Leisure Partner

8/10

Excellent

26 Dec 2025

Dieter

Staff were amazing, my room had a bathtub which I always enjoy when in a hotel, location is perfect although technically not in the centre, Berlin has many districts all very accessible from this hotel. If you are gay then this hotel is perfect for many bars etc. around. The station is a 3 min walk. The rooms are super quiet and proper black out curtains if you crave darkness, nice spa on top floor also. My only negative comment is there no bar, however there are plenty around.

Leisure Self

10/10

Exceptional

10 Dec 2025

Shaun

I had read previous reviews about unwelcoming staff / unfriendly atmosphere. well I can absolutely say that couldnt be further from the truth. Everyone was so pleasant and welcoming. Always a friendly smile and polite chat from the staff.
The hotel itself is spotlessly clean and the rooms have everything you could ask for. They are also cleaned daily if needed. The facilities are also great the spa area was a perfect wind down after a long day out exploring.
10/10 would recommend, and we will be booking a break here again in the new year.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Tomer

The ac in the room wasn’t working and there was a weird smell in the room. The facilities in the hotel are not great. Small gym, the door of the sauna not getting closed and Bad smell in the wet sauna. Need to improve the facilities.

10/10

Exceptional

28 Nov 2025

Ryan

The staff was very friendly and helpful. Check in with me to know if I were comfortable checking in.

Leisure Self

10/10

Exceptional

17 Nov 2025

Jeremy

Really nice room, helpful staff, great location!

Leisure Self

8/10

Excellent

16 Nov 2025

Daniel

Great location, friendly staff. The rooms and amenities need a little refurbishing though. Unfortunately no showers in the spa when I visited, and the mattress was worn out in my room.

8/10

Excellent

14 Nov 2025

Joshua

Great place

Self

2/10

Poor

08 Nov 2025

Jordan

So where to begin !!

Rude staff at check in firstly
Waited untill after check in time for a room that was not even clean !!
No towels in the room and a door that would not close !!

So the spa area and gym area
Dirty no towels here either
Toilets dirty over flowing !

Breakfast well this is a joke !!

Sat down for 20 minutes whilst the waiter was sat on the bar flicking through Grindr rather then approaching me and taking my order I was there for 28 minutes before a girl came over to take my drink order

Then another 5 minutes later the staff came over and laughed saying do you want to eat ??

Well this was a joke and the breakfast choice honestly you would get better in a hostel !!

So I raised these concerns to the reception who told me to send an email rather then deal with the situation there and then !!

I have pictures of all the things to document !!

Leisure Self

10/10

Exceptional

05 Nov 2025

Mark

Had a great stay there. Staff were very friendly and helpful. Room was really nice with a great bed and was very clean. There is a mini bar but i didnt use it and all things seem to have been thought of for however you would like your stsy. Everything is walkable and lots of bars and eating places nearby. Woukd definitely come back again.

Leisure Self

8/10

Excellent

15 Oct 2025

eric

Staff was amazing and friendly with every encounter. I did have an issue with the heat and air condition which they acted fast to bring me mini fan and heater. The junior suite was nice I stayed on the 5th floor. My room was exactly under the gym and heard every weight being dropped every morning. I still think this was a great hotel to stay in.

Leisure Self

4/10

Poor

12 Oct 2025

Enrique

Bad from the beginning
Check in issue
Gave us handicap room even with 2 available units (saw availability at hotels com )
Renovation not advised in web
Check in agent did not want to changes us “i m sorry nothing i can do”
Elevators 1 out of order entire weekend

Partner

8/10

Excellent

07 Oct 2025

David

Good place

Leisure Self

10/10

Exceptional

05 Oct 2025

Olga

Had a great experience . I would book it again!

10/10

Exceptional

04 Oct 2025

Marvin

Close to a great deal of shopping and walking distance to a lot of site-seeing. Great for LQBT community.

Self

10/10

Exceptional

03 Oct 2025

Gordon

Great hotel for adults only. The staff was very friendly and accommodating. Great neighborhood and easy access to several U-bahn stops and shopping. Be sure to consider breakfast at the hotel: outstanding!

Friends_and_family Friends

6/10

Pleasant

24 Sep 2025

Demetria

Needs updating and the room smelled of mildew and there was leaking at the floorboards in the restroom

Leisure Friends

10/10

Exceptional

17 Sep 2025

Matthew

All of the staff were most friendly and helpful. The breakfast restaurant was great also. It's so nice to stay where a same-sex couple can feel safe and welcome!

Leisure Partner

10/10

Exceptional

07 Sep 2025

Charles

Review

Great location The hotel could use an update but it worked for us

10/10

Exceptional

07 Sep 2025

Robert

Thanks! Was awesome

10/10

Exceptional

20 Aug 2025

Stephen

Breakfast room was lovely! We were upgraded to a suite which was wonderful!

Leisure Partner

10/10

Exceptional

20 Aug 2025

Nathaniel

Best staff ever

The entire front desk staff was so helpful, polite and brilliant. They all made me feel so good and I cannot wait to come back and stay here. Thank you so very much

Self

2/10

Poor

08 Aug 2025

Tim

Rooms were dirty and whole building seemed dirty and unclean. I checked out within 30 minutes of checking in and advised I would be refunded however the following day they decided they would not refund the stay and instead charged me for the full stay in a room which still had dust and rubbish from seemingly 10 years ago. Terrible place and do not recommend

10/10

Exceptional

23 Jul 2025

Mark

older property in good shape fun area..

Leisure Partner

10/10

Exceptional

08 Jul 2025

Stewart

Loved it

8/10

Excellent

23 Jun 2025

Arnulfo

The staff made the difference

Leisure Self

10/10

Exceptional

22 Jun 2025

Laurence

Met some great people

4/10

Poor

01 Jun 2025

Leon

Hi,
My satisfaction with this stay at the hotel (and this is not my first time here) is quite low.
The dry sauna was out of order throughout the entire six-day stay, and the jacuzzi was also not functioning properly — it was essentially just a lukewarm bath, nothing more.
Throughout the stay, only one elevator was working, which caused long waits and delays. But the worst part was when *both elevators* were out of service for an entire day! That’s simply unacceptable — how does a situation like that happen? We had to go up and down from the 5th floor almost constantly, either because of long waits or because neither elevator was working.
Despite all this, I must say that the reception staff were kind and the breakfast was excellent.
I expect compensation for the inconvenience caused by all these issues with the hotel facilities. It’s simply not respectful, and I will reconsider staying at this hotel during my next visit to Berlin.

8/10

Excellent

25 May 2025

Lisa

Loved our experience, I came to stay with my mum and the service was wonderful.

Leisure Family

10/10

Exceptional

24 May 2025

Thomas

Awesome, as usual.

Self

2/10

Poor

15 May 2025

Verified traveler

Couldn’t even check in

Self

10/10

Exceptional

14 May 2025

Thomas

First Choice

My favorite place to stay in Berlin. Located one block from the Wittenberg-Platz U-Bahn station, so getting around the city is fairly easy. The rooms face the courtyard, so there is hardly any street noise. There are a number of restaurants and eating places in the area, and the hotel has a restaurant specializing in cuisine from the Caucasus region.

Self

8/10

Excellent

12 May 2025

Greg

The sauna

Leisure Self

10/10

Exceptional

07 May 2025

Hakeem

I really loved my stay at the Axel. The front desk team were so welcoming, friendly and helpful especially Ramona! I will be sure to stay at Axel hotels worldwide! Thank for an excellent holiday experience.

Leisure Self

4/10

Poor

30 Apr 2025

Verified traveler

Gay Friendly, that's about all it offers.

I was double-charged for city fees, and when I questioned them at checkout, the front desk person said, 'I see that you paid at check-in, but there's nothing I can do now to make a note.' The beds are hard and uncomfortable. It feels like an afterthought hotel. I've stayed at two other Axel locations, and this one is, by far, the worst. I would not recommend anyone to stay.

Partner

6/10

Pleasant

23 Apr 2025

Cameron

Axel Hotel has become worn & tired, and consequently poor value for money.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Dale

Loved this property, we had a junior suit and it did not disappoint.
Lots of good quality restaurants within easy walking distance. It’s right on the edge of the gay area so could walk to lots of gay bars.
Easy Uber transport into heart of Berlin for museums and other cultural visits. We would stay again.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Justin

Gaytination

This is my hotel for Berlin hands down! It’s in the gay district and surrounded by bars and restaurants and the metro is blocks away! Love this place and will stay again

Self

2/10

Poor

07 Mar 2025

Richard

Property gouged me on price, I booked a room direct with them on their own website, and another 2 on Expedia, 2 days before my stay they canceled the only room I’d booked direct (for €470) with no explanation, eventually spoke to reception who so and the GM had told them to cancel my suite as they’d double booked it. They had a dozen other rooms they could have moved my reservation to, however they forced me to rebook a lower room on a new reservation that cost twice as much as my original!

Do not book this hotel, shady business practices, room was filthy, the bath area I ended up cleaning myself because it was disgusting, the FOH team (with the exception of Kevin) are mostly rude and one two occasions I was stood there walked them get caught out talking s**t about the guest checking not realising they could speak German.

Whole hotel is insanely dark, worn out and old, you spend your entire time trying to see yourself in your room mirrors and walking out into the hall using one of those mirrors.

I spent $25k last year with the Miami property and assumed that the Berlin and Madrid properties would be as good, they are terrible. GM refuses to ever leave their office and speak to guests.

As a hotel operator and marketing agency I can tell you this hotel operates WAAAY outside the normal hotel practice - booker beware!

Business

4/10

Poor

27 Feb 2025

Dean

Room was so dusty, in the air, on all the surfaces, tried to spend as little time in the room as possible. Great location and really freindly staff, but won't be back.

Business_and_leisure Self

6/10

Pleasant

11 Feb 2025

Yavuz

Location is perfect

Business

10/10

Exceptional

05 Jan 2025

Daniel

Great location

6/10

Pleasant

02 Jan 2025

Joseph

The stay here was fine, the property is starting to show its age, and the mattresses are hard as a rock, but the staff are lovely and very helpful. Tip if you book a more expensive room such as a junior suite - request a high floor. I was on level 2 and had constant traffic noise, could hear the conversations of people on the street at all hours of the night, and at times could smell cigarette smoke coming up from street level.

Leisure Self

8/10

Excellent

01 Dec 2024

Richard

Nice location, room did not have full heat, but had a weird little space heater that did the trick.

Business Partner

10/10

Exceptional

17 Nov 2024

Thomas

Part Two

Excellent stay, for all the reasons stated in my previous review.

Self

10/10

Exceptional

13 Nov 2024

Thomas

Close to Everything

Excellent place to stay. My room and bath were immaculate. The hotel offers a good breakfast from a menu, and is the evening the restaurant features Georgian (Caucasian) cuisine. It is within walking distance from Nollendorf Platz, and is a block away from the Wittenbergplatz U-bahn station which makes it easy to go anywhere and do anything in Berlin.

Self

4/10

Poor

04 Nov 2024

D

I chose the hotel because of its location and that didn’t disappoint. However the room was deeply disappointing in several respects and the staff could only offer very limited help. Firstly, the room was decorated in black with very low levels of lighting. The staff couldn’t provide any additional lighting and I had to use a torch to find things. Secondly there was only one power socket and that was at the foot of the bed. The staff did find a very short extension lead so I could charge two items at once, but they had to be on the floor out of reach when in bed. There was very little cupboard or drawer space for clothes and nowhere to put an empty suitcase. The shower was good.

Self

10/10

Exceptional

02 Nov 2024

Sergio

Axel Berlin is a solid choice for LGBTQ or ally travelers while in the city.
This property is showing a bit of age, but it’s still fine.

Leisure Friends

6/10

Pleasant

25 Oct 2024

Matthew

Staff was amazing and property has amazing qualities but…. Showers leaked all over the bathroom floors…. Hot tub in the spa wouldn’t get hot…. Jet tub in the room didn’t work… but I would stay again!!

8/10

Excellent

22 Oct 2024

Sam

The hotel is in a great gay neighborhood. Bear Bars and Leather Bars within walking distance as well as Adult Stores and gay coffee shops and bookstores. The property itself is dated and could use a soft goods refresh but I enjoyed my stay. Great front desk team and good housekeeping service.

Leisure Self

8/10

Excellent

21 Oct 2024

Anish

Significantly improved since 2020-2022 when it really went downhill with the clientele it attracted. A lot cleaner, no strange people hanging around & overall a lot clean and tidier. Jacuzzi didn’t work at all which was very disappointing. As with all other Axels, a €150 refundable deposit is payable on arrival & then city taxes payable on departure. Can’t fault it overall unless I end up having to chase for my refundable deposit as Axel Miami I had to chase 3 times before it was eventually released.

Leisure Self

10/10

Exceptional

10 Oct 2024

tim

Very friendly staff.

Leisure Self

6/10

Pleasant

07 Oct 2024

James

The hotel is in a perfect location for what we wanted to do. The staff was very accommodation and welcoming and were kind to store our luggage for us. However, the room needs some maintenance. We could not even shower without the fear of flooding the other floors. the drain did not drain. So we went to the Spa to shower and they were broken as well.

Partner

6/10

Pleasant

06 Oct 2024

Verified traveler

The Axel could do with a bit of maintenance.... it wused to be a great place to stay but this time room didnt seem to have any maintenance since Covid, jacuzzi pump didnt work and gym showers were out of oreder....

Leisure Partner

8/10

Excellent

19 Sep 2024

Alexandra

Good location, the hot tub didn't seem to be working when we visited but was beautiful to sit out and overlook the area from the roof.

Business_and_leisure Partner

8/10

Excellent

14 Sep 2024

Edwin

Not the best, but not the worst either. My room was really hot. The ac didn't seem to be working to the point that i couldn't sleep. Pros , close to many things, mall, restaurants and public transportation
Cons, older hotel. Not very modern, my room was pretty small, tight, and HOt.. no room for my luggage even
I spent most of the day out so it was ok, staff were nice and friendly.
Would def not be my first choice as a hotel in berlin.

2/10

Poor

10 Sep 2024

Phillip

**DO NOT WASTE YOUR MONEY**

I was extremely disappointed with my stay at this hotel, which I chose for its LGBT-friendly reputation. Unfortunately, my experience fell far short of expectations.

Firstly, the cleanliness of the hotel - The room and common areas were noticeably dirty, which was quite off-putting, namely the carpets in the hallways - filthy.

The Maintenance in the room was poor - the jet bath didn’t work, and the ceiling had holes in it and teh couch smelled of stale urine.

The air conditioning in my room didn’t work during a heatwave with temperatures reaching 30 degrees Celsius. It was unbearable, and despite requesting assistance, no fan was provided until the last day of my stay.

Additionally, the steam room and jacuzzi, which were among the amenities I was looking forward to, just didn’t work. This lack of functional facilities was a significant letdown.

The team were nice & the location was good - but there are better hotels in the local vicinity that are better value for money and don’t cash in on the LGBTQ+ community by marketing themselves as “hetro friendly”.

I chose this hotel for its reputation as an LGBTQ+ friendly establishment and its appeal to gay travellers. Unfortunately, the facilities and overall maintenance fell short of expectations. I worry that this situation may persist as long as the hotel continues to leverage its LGBTQ+ reputation to attract guests without delivering the quality that travellers clearly deserve.

Partner

2/10

Poor

08 Sep 2024

Charlie

What a shame for a good brand in Spain. Berlin Axel is a disaster.

Leisure Self

4/10

Poor

07 Sep 2024

Rosario

Not as nice as we were led to believe

2 night stay. AC was out. No clean towels at gym. Gym lockers broken. Jacuzzi broken. No closet in room. Shower was difficult to get in/out. Very unsafe. Bed was good.

Partner

8/10

Excellent

03 Sep 2024

Jonn

Great Location, poor aircon for summer

The hotel is a great location and the spa is very nice except the spa was not heated.
The biggest issue was the lack of reasonable functional air-conditioning as it was extremely hot and hard to sleep due to the efficiency of the air-conditioning. All the guests were complaining and regrettably it is what it is.

Self

2/10

Poor

29 Aug 2024

Haroon

Bedbugs found in room switched rooms at 1 AM and was too scared to sleep in the new room a 30 minute nap when she used to shower but only had scolding hot water on both showers and burnt myself and then called 11 o’clock to remind me that I had to check at 12 which I was fully aware of to management Got no response. Sent an email. We’ll see what they do. They don’t seem to care about anybody or customer service. It’s very sad

Business_and_leisure Self

2/10

Poor

25 Aug 2024

Husam

Location is amazing, but it's very noisy in the hotel, doors closing is very loud, hallway carpet is very dirty, and upon check out they charge \"city tax\" that no one knows about, Expedia mentions \"payment includes all taxes\" but they ask for it even though they don't even mention it upon check in.

2/10

Poor

22 Aug 2024

cody

Ended up not staying here due to the condition of the hotel being disgusting

8/10

Excellent

15 Aug 2024

Herman

I love the location, the staff members are very good and friendly, however the air conditioning wasn’t working in the rooms, was very hot.

Leisure Friends

8/10

Excellent

02 Aug 2024

Kevin

The hotel boasts an excellent location for those seeking proximity to gay bars and restaurants in the neighborhood. However, the hotel's interior could benefit from a much-needed renovation. In comparison to our previous stay at the Axel hotel in Barcelona, which offered more amenities and a better condition, this hotel falls short. The spa area was also underwhelming as most of the facilities were not functional. We found the location to be the hotel's saving grace, as it allowed us to avoid the touristy areas and enjoy a more local experience.

Leisure Partner

8/10

Excellent

02 Aug 2024

Raul

It’s a great property, well located, friendly staff, great restaurant downstairs and great amenities but steam room did not work for a whole week and the rooms’ air conditioning is non-existent , other than that, great fun place

Leisure Self

2/10

Poor

28 Jul 2024

Simon

The air conditioning didn’t work so I had trouble sleeping because the room would get very hot. They could not change my room because the entire fourth floor had no air conditioning and they had no rooms with working air conditioning. However they are still selling rooms online advertised as having air conditioning.
No apology or remuneration was offered.

Leisure Self

10/10

Exceptional

28 Jul 2024

Edwin

Run down

2/10

Poor

25 Jul 2024

Pedro Israel

I booked 2 nights.
The first night the AC wasn't working.
The second night the AC wasn't working either, they made me move to another room with AC \"working\" but the room was TAKEN, it was really awkward to open that room with a key that was asigned as it was a non-taken room. Walked back to reception to let them know this issue, they changed the room again, but guess what? for the 3rd time the AC wasn't working.
The last room had the AC working but not so well and it had that smoke smell.
As a visitor from a foreign country I was expecting to not have any issues of this kind in a first-world country.
Very dissapointed.

Leisure Self

8/10

Excellent

17 Jul 2024

Derek

Overall a decent hotel. Enjoyed the rooftop hottub, sauna, and socializing with other guests from around the world. Location was nice. Breakfast was substantial.
Room was very small, shower flooded part of the room every time I used it (horrible drainage), staff denied laundry service when I asked them (but then I was provided with a laundry sheet in the room?), there was a bit of an unpleasant ‘smell’ in the room, and the hotel really didn’t live up to the hype or expectation.

Leisure Self

8/10

Excellent

15 Jul 2024

John S

The Axel Hotel describes itself as hetero-friendly, which is a clever way of saying that it is designed primarily as a hotel for gay men. The decor reflects the gay vibe: mostly black with lots of wall to ceiling mirrors which mislead you into thinking there are long corridors, until you nearly bump into one. My room was a good size, overlooking a garden. Large and comfortable bed. Excellent shower. Breakfast costs extra and was worth it. The hotel is less than ten minutes by cab from the main station and five minutes walk from an underground station. As a gay man, I was happy to be in a hotel with other gay men. The decor hadn't changed since I was last there five years ago and, although it was in good order, maybe it's time to lighten it up a bit.

Leisure Self

10/10

Exceptional

09 Jul 2024

Justin

Really great

Really a nice hotel for gay adults and their allies! I stay here every time I come to Berlin!

Self

8/10

Excellent

08 Jul 2024

kyle

I had a wonderful stay at Axel. The staff was super kind and helpful. The bars and restaurants near by were all really nice. My only negative thing to say is the property is really dated. It really needs updated, but I would definitely stay there again.

10/10

Exceptional

07 Jul 2024

Chris

Amazing stay!

Had a lovely stay at Axel Hotel Berlin!

Natalia and the team were very professional, welcoming and friendly.

Loved the rooms, the communal roof space, sauna, steam room, gym and hot tub!

The breakfast was especially good!

Will definitely return!

From Chris, Room 504 (2nd - 4th of July.)

Friends_and_family Friends

10/10

Exceptional

07 Jul 2024

Julius

Very good deal in the Gayborhood

If looking for a centrally located hotel that caters to the LGBTQ+ community, the Axel is a good choice. Clean and with friendly customer service at the reception desk. The room is standard size with the basic amenities. Nice firm bed and ample pillows. The restaurant was not open during my stay but there are plenty of restaurants at every price range nearby.

Self

6/10

Pleasant

05 Jul 2024

CYRIL

Walkable

Leisure Partner

10/10

Exceptional

03 Jul 2024

Craig

Highly recommended

Amazing gay hotel, very friendly staff, great facilities and location was perfect for getting anywhere by train

Partner

8/10

Excellent

25 Jun 2024

Elodie

I liked it

2/10

Poor

20 Jun 2024

Alan

Extremely rude staff and a very dirty, smelly and dusty room. Stayed here for many years and it used to be a nice hotel, but now it’s just horrible. Paid more for a superior room with a jacuzzi, but the jacuzzi didn’t work and the receptionist was extremely rude and nasty to me when I told him that. Never been treated so badly by a receptionist. Very rude and unfriendly staff and the hotel is in a very bad condition. The photos they post are from 20 years ago. I absolutely don’t recommend it to anyone!

Leisure Self

2/10

Poor

20 Jun 2024

Alan

Extremely rude staff and a very dirty, smelly and dusty room. Stayed here for many years and it used to be a nice hotel, but now it’s just horrible. Paid more for a superior room with a jacuzzi, but the jacuzzi didn’t work and the receptionist was extremely rude and nasty to me when I told him that. Never been treated so badly by a receptionist. Very rude and unfriendly staff and the hotel is in a very bad condition. The photos they post are from 20 years ago. I absolutely don’t recommend it to anyone!

Leisure Self

8/10

Excellent

18 Jun 2024

Elvis

It would be nice if there were activities to meet other guests.

Business_and_leisure Self

6/10

Pleasant

11 Jun 2024

irvine

A free condom.at a ridiculous price

I could not reach the coat hangers to hang up my clothes. I found it very dark in the corridors and in the bathrooms. The location was good but its well overpriced.would not reccomend.

Self

4/10

Poor

30 May 2024

Shane

No AC. Spa hours end way too early. Phones in the room didn’t connect to front desk. Hours of checkout inconsistent from site to actual property. Maybe two staff members were actually friendly.

Leisure Self