Hotel Viata

United States , Austin - TX
West Lake Hills, 320 S. Capital of Texas Hwy, Bldg. B
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100 reviews shown

8/10

Excellent

27 Apr 2026

Lakeisha

I chose this property because it was spotlighted on Expedia. Felt affordable but also luxurious judging from the photos. When I arrived, it looked like a ghost town and the woman who checked me in was rude. I requested an early check in because I had an event to get to. My room wasn’t ready (which is understandable) but she seemed to care less about the predicament I was in. An hour later, she issued room keys to at least 5 other guests who also arrived early. I had to go back up and ask for a room again. Barely made it to the event that brought me into town.

The property itself felt

8/10

Excellent

27 Apr 2026

Juanita

Our room was as expected had a nice view of Wild Basin. The pool area had nice seating and a cute little bar area. They even had a DJ playing music for a couple hours in the afternoon, which was a nice surprise.

Partner

10/10

Exceptional

26 Apr 2026

Jody

Had a wonderful time Victoria was very helpful and accommodating during our stay

10/10

Exceptional

25 Apr 2026

DANNY

Muy buena atención el personal es muy atento

Partner

10/10

Exceptional

24 Apr 2026

Laura

Staff was very helpful, room was clean

6/10

Pleasant

19 Apr 2026

Eva

No coffee cups nd one pod was provided in the room. The front desk was offended I asked for cups and made me fetch them and hung up on me. Way below my expectations.

Self

10/10

Exceptional

16 Apr 2026

Chris

The property is definitely nice, The rooms are great and the surroundings are secluded. This is a great hotel if you like quiet and the “almost balconies”. They really try to step up the feel of the hotel without being obviously cheap. They do allow pets, but you can’t tell. This is the second time I have stayed here, that being said, if you interact with staff beware.

There were a couple of staff members that were not pleasant. For the most part the staff was pleasant and accommodating, but they open tye kitchen at 7am when most hotels open at 6am, so I wondered down a little early and one of the servers seemed annoyed by this, I asked where the coffee was and his response was,”we’ll be open in a few minutes!”. The second instance: I was checking out and went to hand my keycard to the front desk agent, she pointed to a basket and looked at me with a condescending expression and said, “the keys go there.” All of f the other staff were great!

Business

10/10

Exceptional

13 Apr 2026

Mark

My wife and I enjoyed our stay. Just wish the pool was heated

Partner

6/10

Pleasant

13 Apr 2026

danielle

Rooms dated, no

4/10

Poor

12 Apr 2026

Paul

We drove 5 hours for a weekend trip for a concert in Austin. I upgraded to the romance package. Had my wife open the door to the room..nothing. No roses. No champagne. No chocolate covered strawberries. I felt like an idiot.

Partner

8/10

Excellent

12 Apr 2026

Jimmy

It’s good only missing house keeping when I was stay there it not have house keeping

4/10

Poor

09 Apr 2026

David

The room was very dark with poor lighting. No lamp at desk. Was up early and went downstairs to read hoping for better lighting. At 630 am they were playing lousy music loudly in the lobby making it difficult to even read. No excuse for that tonedeaf stupidity

Business

10/10

Exceptional

09 Apr 2026

Sandra

Beautiful hotel. From was comfortable and large.

4/10

Poor

04 Apr 2026

Brooks

Check in :nobody checked on the car when we pulled up ,we had to unload our bags, checked in still no help with bags , 10 minutes waiting on a cart ! Check in lady ! Must not be a happy person ! Very cold, no smile !! Breakfast room service we order they said 10 minutes ! Called back after 26 minutes !??? They said they forgot to put the room number down !! So you be the judge how was our stay !!

Partner

4/10

Poor

31 Mar 2026

Nolberto

While the hotel was clean and the staff was friendly, beware that if there is an onsite event they do not follow the sound ordnance prohibitions of West Lake Hills. We stayed over the weekend and they had two weddings scheduled where one had music blasting until 1:30 AM on Sunday. Normally I’m a heavy sleeper, but with the windows rattling it was impossible to rest. This tarnished an otherwise great stay at Hotel Viata.

Partner

10/10

Exceptional

31 Mar 2026

Kathy

Beautiful place and clean

Partner

10/10

Exceptional

31 Mar 2026

Gretchen

Lovely hotel.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Sherry

Amazing Hotel, staff very friendly and helpful. Outdoor pool was refreshing with comfortable seating.

Family_with_children

8/10

Excellent

20 Mar 2026

Rebecca

Nice hotel with lovely staff. On a major road so not walkable to anywhere

10/10

Exceptional

20 Mar 2026

Heidi

The hotel was comfortable and convenient for our trip. We especially were happy to have a room with a sliding glass door so we could get fresh air in the room.

The staff were friendly and helpful. The room was clean and functional with a lot of storage. The Nespresso coffee machine is a great feature.

One small comment is that the furniture is a bit tired and could use touch ups to repair the knicks and scratches.

Partner

10/10

Exceptional

18 Mar 2026

Karen

Great place to stay in Austin!! Comfortable and safe!

10/10

Exceptional

18 Mar 2026

Kirk

Beautiful location, fine interior and friendly stayy

2/10

Poor

17 Mar 2026

Corey

Lady that checked out was kind of rude, really left a sour taste , had an exceptional stay till this occurred, second guessing if I would ever stay here again. Esp when the issue was between hotels.com and the hotel itself regarding billing.

Partner

10/10

Exceptional

17 Mar 2026

Meg

Great stay! Unique place

Family_with_children

2/10

Poor

16 Mar 2026

Guy

We booked our stay at Hotel Viata nearly two months in advance and were really looking forward to staying at what is advertised as a four-star resort. Unfortunately, when we arrived after traveling from Dallas to Austin, we were told that the hotel had overbooked and that there was no room available for us.

After a long drive and expecting to check into the hotel we carefully planned for, being turned away at the front desk was incredibly frustrating and disappointing. The staff arranged a “complimentary” stay at another hotel, but it was a noticeably lower-tier property and not comparable to what we originally booked or paid for.

While I understand that mistakes can happen, overbooking guests who reserved months in advance is unacceptable for a hotel that positions itself as a high-end resort. The whole point of booking early is to avoid exactly this kind of situation.

This completely ruined the experience we had planned and left a very negative first impression. If you’re considering staying here, just be aware that even confirmed reservations apparently don’t guarantee you’ll actually have a room when you arrive.

6/10

Pleasant

06 Mar 2026

Ruben jr

Clean room, But the pillows are very uncomfortable. Staff (receptionist )nothing professional.

Partner

10/10

Exceptional

01 Mar 2026

Emily

Everything was fabulous!

10/10

Exceptional

28 Feb 2026

Charles

Large room, clean and comfortable. Beautiful views and quiet night

Family

6/10

Pleasant

23 Feb 2026

Elizabeth

The room we stayed had a weird odor, as if it had been flooded. My husband immediately had an allergic reaction. He got stuffy, eyes swelled , red and itchy. I wanted to request another room but my husband didn't want to be a bother. It kind of put a damper on our anniversary weekend i hated watching him suffer every time he walked in the rain. I had to find allergy meds. Thats the only thing, other than that, the hotel is beautiful and had great staff esp the older gentleman at valet parking who was the only someone that acknowledged our Anniversary made me feel special

Partner

10/10

Exceptional

19 Feb 2026

Schacht

Wonderful stay.

Pet

10/10

Exceptional

15 Feb 2026

Terri

Service and amenities were perfect! The restaurant needs better selections and lower proces, but overall it was faitlr.

6/10

Pleasant

08 Feb 2026

David Dean

Nice room and facilities. Staff was non responsive - had to call 3 times for fresh towels , waited hours (until almost 6pm) for the room to be made up on the second day and couldn’t get room service on the phone.

Business Self

10/10

Exceptional

04 Feb 2026

Justin

This is a beautiful hotel with a friendly staff, clean rooms, comfortable beds, and a welcoming atmosphere. There is a bar and restaurant on site and the bar was quite lively for a Monday night when we arrived. Our room featured a large soaking tub, tons of space, and spectacular views of the Texas Hill Country. Would highly recommend Hotel Viata to anyone staying in the Austin area.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Whitney

Room 825 great view, high floor deluxe king. Loved the peace and quiet. Great vibe and energy through the entirety. Staff is excellent.

2/10

Poor

21 Jan 2026

Alif

view was blocked by AC units and Walls
Very disappointed with the Room i was given

Business_and_leisure Friends

10/10

Exceptional

18 Jan 2026

Kirsty

Nice room with lots of room.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Veralisa

The front desk clerk, Victoria, always appeared cheerful. My room keys were ready for me in an instant. The maitre d, Carlton (I hope that I spelled his name right), was enthusiastic and helpful.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Brent

Great hotel. We got great night sleep.

10/10

Exceptional

12 Jan 2026

Andrea

The staff here is excellent- We got a room upgrade and it was so spacious! The pool and hot tub are so clean and the surroundings are lovely and tranquil. The food in the restaurant is excellent! Highly recommend!

Partner

10/10

Exceptional

10 Jan 2026

Keith

Room was spotless, staff was super friendly and accommodating, such a great stay definitely coming back

Leisure Partner

6/10

Pleasant

07 Jan 2026

Misty

Room was nice but ligting throughout was dark. Restaurant was limited in selections and had to send my pesto back. The bucatini was not fresh and drenched in sauce. The staff was kind. Breakfast service had the server's kids at a table by themselves while she worked. Noticeable due to the low customer count and the child clanking dishes and silverware from neighboring tables. Probably still out on Christmas break. Location was not ideal for us but not the property's fault. I would have preferred someplace with walkable venues.

10/10

Exceptional

05 Jan 2026

Amanda

The restaurant was phenomenal. Wonderful stay!

Leisure

6/10

Pleasant

04 Jan 2026

Osvaldo

Everything was good but the spa experience was extremely disappointed.

The charged was excessive and poorly explained. We ended up paying usd300 for a hotel drothermal experience in a small bathtub were we could not fit at the same time and it was 45 minutes. It was a joke.

Also the steam room was broken and only worked at 6.49pm and the spa amenities were closed at 7pm

We chose this hotel to have a spa experience and we end up giving away 300 for nothing

8/10

Excellent

26 Dec 2025

Susan

Stains on carpet. Check in didn’t go well. The front desk lady was unfriendly. I left my wallet at home and did not have my ID. She did not offer ideas to solve this problem. Just kept telling me that I couldn’t check in. I went outside to get my husbands ID (my idea). When I returned she said my would have to come in. He is handicapped and has mobility issue. She insisted that she had to see him right then.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Samit

Amazing but aged

Business_and_leisure

10/10

Exceptional

18 Dec 2025

Matthew

Friendly helpful staff. Room was high end. Worth the price

Self

10/10

Exceptional

17 Dec 2025

Michael

Pleasant Check-In. Nice room as always. One of my favorite places to stay. Room service was good; always enjoy the bottle of wine waiting for me. Only negative was that a waste basket in the bathroom hadn't been emptied frim previous occupant.

Will absolutely stay again.

Business Self

10/10

Exceptional

15 Dec 2025

Alex

Everything was amazing!

Leisure Self

10/10

Exceptional

14 Dec 2025

Angelo

Clean room and friendly staff.

Leisure Family

10/10

Exceptional

10 Dec 2025

Tito

Staff were exceptional!

6/10

Pleasant

07 Dec 2025

Danilo

Front desk and valet staff were friendly and courteous. Location was great for my needs. Nonetheless, lighting in room was insufficient, bathroom wasn’t cleaned one of the days, card reader ran out of battery locking me out and needed maintenance to fix it. Room service forgot cutlery.

Leisure Self

8/10

Excellent

04 Dec 2025

Daniel

Nice looking property. Large room.

Business

6/10

Pleasant

02 Dec 2025

Alan

You had to search for staff. Noone to ask to valet, help with luggage etc. Room Service was awful. We come often and are going to find another place as the staffing issue etc has severly suffered.

Leisure Family

10/10

Exceptional

01 Dec 2025

Preston

Nice property!

Leisure Family

10/10

Exceptional

01 Dec 2025

Maria

Beautiful hotel. Great staff. Love the atmosphere

Leisure Partner

6/10

Pleasant

30 Nov 2025

Francesco

Better service, better food and better trained stuff

10/10

Exceptional

29 Nov 2025

Linda

Muffins dry and small and blueberries hard

Partner

8/10

Excellent

26 Nov 2025

David

Room are clean staff are great

6/10

Pleasant

25 Nov 2025

amanda

Overall Cleanliness is the reason for 3 stars. The room floors and surfaces were not well cared for. It felt gross in such a lovely space. Beds & bathrooms were clean and fresh but nasty floors are just gross.

10/10

Exceptional

23 Nov 2025

Robert

Yes

10/10

Exceptional

22 Nov 2025

Steven

Room was immaculate and huge!!

Friends_and_family Friends

10/10

Exceptional

19 Nov 2025

Richard S

View was great! We did not eat at the hotel and we required no services

Partner

10/10

Exceptional

17 Nov 2025

Vanessa

La habitación está muy limpia y cómoda

2/10

Poor

15 Nov 2025

MAIA

The sheets were so dirty, no staff after 10 pm to setup the sofa bed and had to sleep without a blanket

Leisure Family

10/10

Exceptional

12 Nov 2025

Thomas

Great hotel, great location!

10/10

Exceptional

09 Nov 2025

Daniel

Staff was great! Room had an excellent view!

Leisure Family

10/10

Exceptional

09 Nov 2025

Charles

Extremely nice hotel, great rooms!

Leisure Family

10/10

Exceptional

07 Nov 2025

Reggy

Hotel Viata is a great place to stay. It gives a nice Cabo resort type of feel.

Leisure Family

8/10

Excellent

04 Nov 2025

Erika

The hotel was pleasing to the eye. The room was spacious with a king size bed. Pillows were too soft, which made it uncomfortable to sleep. The shower was nice and large. The decor was beautiful. The only drawback was the thick pile of dust behind the bed frame and the corners of the room. Overall the room looked clean except for that area. There were some staff members that were pleasant but some that were not pleasant. I didn’t get a chance to use the spa service due to a busy schedule. The gym was well equipped. I was unaware the pool was heated. It would have been nice to get more information at check in on what great amenities the hotel offers. I would recommend this place to anyone that wants to stay in Austin close to downtown but wants to avoid the city traffic.

Leisure Partner

8/10

Excellent

02 Nov 2025

Mangalathil Joseph

Everything was good. Appreciated if you had included the free breakfast in your hotel charges.

Leisure Family

8/10

Excellent

02 Nov 2025

Jacob

No enough light for face shaving in the bathroom.

Leisure Family

10/10

Exceptional

02 Nov 2025

BIRSIMRAN

Yes

Leisure Family

10/10

Exceptional

01 Nov 2025

Cara

Great hotel! Fun stay and wonderful staff. The food was delicious and bartender in the evening was very personal and helpful. Appreciate the team at this property!

Leisure Partner

10/10

Exceptional

31 Oct 2025

Michael

Beautiful view !

Leisure Partner

10/10

Exceptional

30 Oct 2025

Alejandro Amancio

Great place. Highly recommend.

Business Self

10/10

Exceptional

30 Oct 2025

Svetlana

Beautiful Stay at Hotel Viata, Austin TX

Hotel Viata is a hidden gem in Austin! The location is perfect — close enough to the city to enjoy everything Austin has to offer, yet tucked away in a peaceful, scenic area that feels like a relaxing retreat. The hotel itself is elegant, clean, and welcoming, with wonderful amenities that make your stay extra comfortable.

But the real highlight of my visit was Chandler, the hotel’s driver. He went above and beyond to make my stay seamless — from airport pickup and drop-off to taking me around town and even bringing me to another hotel for a conference. His service is incredibly professional, personable, and much more affordable (and pleasant!) than using Uber. He drives a spotless car and has such a charming, friendly personality that makes every ride enjoyable.

If you’re staying at Hotel Viata, definitely ask for Chandler — he’s truly one of the hotel’s best assets!

Business

2/10

Poor

30 Oct 2025

Ninoska

The worst service I’ve encountered! I made reservations and paid. I showed to and the front desk young inexperienced guy said he was fully booked and he couldn’t help me. He talked to the manager after I showed him I paid and my reservations. He said they had to turn me away because they were sold out. So I left. They called and sent me a text asking me how my check in was. Umm, I didn’t. They asked me how my stay was going. Umm, I didn’t get to stay there. I will never step foot in this place. They lack customer service and it shows by the people they have hired and their awful systems in place. Go somewhere else!!!!

Business Self

10/10

Exceptional

27 Oct 2025

Jonathan

Rooftop view… of the roof…

Leisure Partner

10/10

Exceptional

26 Oct 2025

Bardia

Very friendly staff

4/10

Poor

23 Oct 2025

peter

Leisure Partner

10/10

Exceptional

20 Oct 2025

Paige

Chris at the front desk was very friendly and helpful. All of the staff were great, 100% would recommend this hotel

Leisure Self

6/10

Pleasant

20 Oct 2025

Adrian

The hotel looked nice. The service from the front desk and the restaurant was very slow and forgetful.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Jeremy

It was a nice resort that needs updating. Dirty older carpet and older furnishings.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Domenica

Clean rooms, friendly staff!!

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Sabrina

Breakfast was good, service in the morning was not.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Kelly

Wonderful stay! Clean and quiet rooms with comfortable beds!

Leisure Family

10/10

Exceptional

10 Oct 2025

Khoury

Not gonna lie. The price is worth it. Definitely coming back.

Leisure Family

6/10

Pleasant

10 Oct 2025

Richard

Uneventful

Grounds of property are nice Rooms are dated. Check in staff wasn’t pleasant

Business

10/10

Exceptional

06 Oct 2025

Sandra

The staff were all extremely pleasant. The rooms are tired and furnishings dated.

Leisure Family

10/10

Exceptional

05 Oct 2025

Feroz

very nice exllant

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Montr

We enjoy our stays here everyone is always so nice so accommodating and the food at the hotel is delicious. This trip did not disappoint. I will say that this trip the bed was super hard and the pillows were super soft but we enjoyed our stay have Ibuprofen and will stay here in again.

Partner

10/10

Exceptional

30 Sep 2025

sanjay

Quick and short stay but enjoyed it

Business_and_leisure Family

10/10

Exceptional

28 Sep 2025

Deborah

I stayed in a standard king room on the 7th floor. I was traveling solo, and I felt very secure due to the required card access for the elevators and ever-present staff on the ground floor of the hotel in the lobby and outside in the valet area. My room was also in the center of the hallway (meaning equal number of rooms to my left and right). I never heard a single door slam or a shower start or a tv turn on. It was QUIET — one of my top qualities when looking for a hotel. Everything about the hotel was simple (not ornate) but felt very luxe. I felt like I got my money’s worth!

Self

4/10

Poor

23 Sep 2025

Lillie

Dated

2/10

Poor

12 Sep 2025

hatim

Charge me twice nobody is responding to my calls

Leisure Family

6/10

Pleasant

10 Sep 2025

Brandon

Sorry so negative!

Unfortunately we didn’t feel this to be a 4-star hotel experience. Location in the hills made for a great view and appearance of building inside and out was pleasing. The small details is what made this a mediocre visit. Elevator seemed to show age because the faux panels had chips and cut lines showed splintering. Outlet by coffee pot didn’t work so we had to move coffee pot to restroom in order to use. Wife said coffee was horrible. Room door made noises as if someone was trying to get in but it was housekeeping working at 4:30pm and as they slammed doors to nearby rooms the air pressure caused our door to move. I had to fold cardboard to stick in door to quiet the rattle. TV remote didn’t work properly. Laurel restaurant was very expensive based on the fact that entrees didn’t come with sides they had to be ordered as another billed item. The food was tasty but overall it was basic so we were disappointed. These details may seem minor to most clientele but when an average couple looks to pay a little more for a great experience those flaws stick out.

Partner

10/10

Exceptional

07 Sep 2025

John

Great stay. My only concern was that I was charged incorrectly at checkout and told that it would take 5-7 days to give me my money back, “depending on my bank” which seemed to imply this was my fault. I don’t know why they couldn’t charge me correctly in the first place, it wasn’t a complicated stay with lots of charges. Otherwise, very happy.

Partner

10/10

Exceptional

07 Sep 2025

mia

Very nice

Lovely hotel in great location. Very peaceful and relaxing. Perfect for a quick couples trip.

Partner

10/10

Exceptional

03 Sep 2025

Verified traveler

Loved our stay there, everything was wonderful except for our room felt a little small and too close to the front door, we heard everyone come in and out their door in the hallway…and it was too loud. Maybe next time we’ll get a room a little deeper or different orientation.

Business Partner

10/10

Exceptional

01 Sep 2025

edgar

Muy bonito y limpio y el personal muy amable.

Leisure Family