Name: Extended Stay America - Austin - Southwest
Address: 5100 W Highway 290, Austin, 78735, US

6/10

Pleasant

19 Jul 2026

Todd

The staff was very friendly. That's the extent of positives I have to list for this place.
*Despite advertising breakfast included there is no breakfast. Just a cup of coffee and a mini muffin if you choose to grab it.
*The a/c made horrendously loud noises all night and didn't work very well. It clearly needs service or replacement.
*Don't expect a hot shower because there is only luke warm water trickling out of the shower at best. Our 12v RV water pump has significantly more pressure.
*There were what I think were dried boogers on the counter, hair in the tub drain and an unidentified substance on the tub strainer which was broken out of the drain and sitting on the side of the tub.
*I'm glad I wasn't traveling with a small child because the outlet next to the bed didn't have a cover and little fingers could easily go right into the box and get electrocuted. Also, the light next to the bed didn't work.

Overall this place needs significant maintenance and to not false advertise amenities that they do not provide. Sure, it's a place to sleep, but barely given the racket from the a/c. We won't be back.

Partner

2/10

Poor

06 Jul 2026

Aliman

At your own risk

8/10

Excellent

01 Jul 2026

Raul

Recycling

2/10

Poor

27 Jun 2026

Adriana

Lo anuncian como desayuno y solo son barritas de granola y café, nos asignaron una habitación que olía a muerto tuvimos que pedir cambio de habitación

Family

2/10

Poor

15 Jun 2026

Jo Ann

Room smelled like smoke, carpet dirty, AC not cooling, no shampoo or conditioner, no blow dryer. Will never stay again nor recommend. Just plain dirty

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Lisa

Perfect location/best breakfast/super clean/loved indoor pool/staff was great! I would stay there anytime

Business

2/10

Poor

09 Jun 2026

Michon

This had to be the worst hotel/motel I had ever stayed at. We had a pipe burst in our home and needed somewhere to stay for a couple of days. The outside of the building just looks sad, it hasn't been maintained. The front desk staff was wonderful! The room was not. The floors were sticky, it was clear that nothing had been cleaned. The tables had some kind of substance on them and the mirrors both had not been cleaned. I had two rooms, one for me and one for my adult children. Their room reeked of cigarette smoke. In most if not all hotels with kitchens there is some kind of kitchen utensils, this place had NOTHING. Not even paper towels. I had brought some leftover dinner thinking I would heat it up in the microwave, that would have been fine except there was nothing to heat it on, let alone a utensil to eat it with. I reserved two rooms for two nights, we left after the first night it was so awful. On the way out my son noticed that there was a sign that said you could buy kitchen items. He also noticed that there was nothing in the lobby that you could get to drink. Not even a vending machine. No water, sodas, or coffee. Of and the breakfast is nutragrain bars and coffee for a few hours. It would have been nice if their web page said there are no kitchen utensils or drinks onsite. If you wanted clean sheets or towels you had to bring your current ones to the front desk to swap out. If you want your room cleaned it's extra money.

Family

10/10

Exceptional

04 Jun 2026

Dina

Amazing stay. Clean room, and friendly staff.

Self

8/10

Excellent

26 May 2026

Terje

Perfectly acceptable place to stay for the night or even for a longer stay. The staff were very helpful and friendly.

Partner

10/10

Exceptional

26 May 2026

Dina

Amazing stay. Will stay again😀

Self

10/10

Exceptional

17 May 2026

Claire

Clean safe & quiet property (despite being so close to highways,) staff helpful & friendly, had everything I needed & would stay again! (My dog also approved.)

Pet

6/10

Pleasant

17 May 2026

Elizabeth

We chose this hotel due to the breakfast since we were staying for my teenage sons basketball tournament but was so I got to email for to put review of my hotel because we're supposed to have breakfast they didn't have breakfast because they're in between management they didn't have breakfast so we were very dissatisfied with that as my son had to play a morning game with no breakfast

Friends_and_family Family

2/10

Poor

03 May 2026

Mary

We stayed there before a few years ago and everything was fine. This time the property was run down and not exactly clean. Upon checking in the staff was fine. But once we went down to tell them we were checking out and wanted a refund, everything changed. They were rude. A lady standing next to me needing to ask a question was completely ignored. Is she allowed out a little whistle, and the manager around the corner and out of sight, said \"was that a whistle, how rude!\" and still did not get up to help the lady. Talk about rude. We did get our refund from Expedia, but not with any help from the staff at the hotel. We will not stay there again.

Pet

10/10

Exceptional

30 Apr 2026

Gopalakrishna

Breakfast options were less

10/10

Exceptional

27 Apr 2026

Marcela

Location

Friends

2/10

Poor

19 Apr 2026

Kimberly

This is a bare bones establishment barely above a youth hostel. No television channels, no cords to the phones (so we couldn’t call the desk about the tv). We went down by the elevator and waited 35 inures for anyone to come to the desk-no one appeared. We called the hotel number from our cell phones and no answer. It rolled over to the nation wide line and they could not help us. We checked out.

Partner

10/10

Exceptional

18 Apr 2026

Sundar

Great location at a reasonable cost!

4/10

Poor

17 Apr 2026

Marilyn

Very dingy, old motel truly. Lots of loitering around the property/in the parking lot, seems like a lot of the clientele are longterm stayers/3rd shift workers. Very loud at night, stayed on the second floor and could hear every footstep above and on either side. No amenities at all, no actual breakfast, just a coffee bar. No shampoo/conditioner/body wash. Trash truck comes and bangs around at 3am. As a female travelling alone, I would not stay here again.

Self

10/10

Exceptional

31 Mar 2026

kayra

room was clean. friendly staff

Family_with_children

4/10

Poor

27 Mar 2026

AMANDA

Exhaust fan in the bathroom is not working, fogging up the mirror and leave the ceiling so condensed with water evaporation caused by the hot/warm water when taking a shower. Also some of the light switch on the dining was not working. No toiletries, hair dryer was not there.

Family

10/10

Exceptional

23 Mar 2026

Sage

Clean room. Staff. Shops nearby

Self

4/10

Poor

19 Mar 2026

Thomas

Ok

2/10

Poor

15 Mar 2026

RICHARD

Dirty and Bad Customer service

Partner

10/10

Exceptional

01 Mar 2026

Holly

The staff there at midnight when we checked in after delayed flights, was fast, courteous, and very pleasant.

Partner

2/10

Poor

20 Feb 2026

Brandi

Upon arrival we had to wait for someone to come to the front desk and he acted like he didnt know what he was doing.

The entire hotel smelled like urine,my room smelled like a wet dog,and there was a bunch of hair in the bath tub

For breakfast they did not have much if a selection and provided no drinks other then coffee

I was supposed to stay through saturday night and we canceled all plans friday and returned home we did not even stay for our full stay

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Jose

Their no amenities coffee maker . Breakfast down stairs , elevator broken , good pra

4/10

Poor

25 Jan 2026

Barbara L

The room was lacking... An extended stay without one piece of silverware.A cup , a spoon , a hair dryer , nothing! No coffee pot. No lotion. The sink was cracked.

Leisure

2/10

Poor

07 Jan 2026

Francisco

I was checked out of my hotel room and my items were thrown away before the 11am check out time. Front desk was not sympathetic and didn’t care to have a solution.

Business Self

6/10

Pleasant

11 Dec 2025

Monique

The room was just ok. But liveable. There was no shower curtain, no dishes , no cook ware and house keeping told me they charge $10 to clean the room unless I am there for at least 2 weeks...

8/10

Excellent

20 Nov 2025

Danette

It was ok for our visit. The staff was great especially the maintenance man who replace the refrigerator in our room.

Business Partner

6/10

Pleasant

09 Nov 2025

Michael

This is an older hotel, No coffee equipment in the rooms, you have to ask for kitchen equipment from front desk, there is no workout/weight room. No hot breakfast. This hotel seems to be in an area that most restaurants won't deliver to. Staff was very nice and friendly. Check in time did not take a very long time. It was very simple to get checked in.

Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.

Business

10/10

Exceptional

05 Nov 2025

Kathryn

Friendly staff, clean room, and decent for the price

2/10

Poor

26 Oct 2025

glorian

Cuando llegue me cobraron por una habitacion que no estaba disponible. Sabian lo que habia solicitado y me querian dejar con una sola cama para dos adultos y un niño. Por esa situacion termine en otro hotel mucho mas caro.

HORRIBLE EXPERIENCIA Y UNA PERDIDA DE TIEMPO Y DINERO.

10/10

Exceptional

26 Oct 2025

Daniel

The people here were really helpful. The area is very convenient and quiet. They did provide a breakfast, albeit very basic. The furniture here shows some wear and tear, but basically still solid. The only actual issue I ran into was the hot water boiler for the building shut down the night I stayed here, and I had to take a cold shower. Not the end of the world, just a little inconvenient.

Leisure Self

4/10

Poor

20 Oct 2025

Michaela

Staying there for an F1 race was what we were looking for! We know this property is very basic. So it was ok for the purpose we needed it ok .

Leisure Partner

4/10

Poor

19 Oct 2025

Patricia

Did not have anything for the kids. The kitchenette was lacking. Dishes had to be requested and no complimentary dish soap. The floors were not very clean. Our littles would get dirty feet. Staff friendly. The grab and go breakfast was lacking.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Alan

Because the location of the hotel, you should have option to eat there, like cold sandwich or salada in a vending machine, and and ice machine. Maybe add fruit for the morning coffee. But the staff also the room was good.

Leisure Self

6/10

Pleasant

16 Oct 2025

Kalena

Carpet was coming up, sink had debris, and the tables were not wiped down properly. Shower was not working properly. The lock on the door also did not work properly. The main lock and the latch did work but not the inside lock.

Business Self

10/10

Exceptional

15 Oct 2025

Sergio

Convenient

Business Self

4/10

Poor

06 Oct 2025

Vijayanand

Clean room. Helpful staff.
But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.

Leisure Family

8/10

Excellent

02 Oct 2025

Lauri

Good

Friends_and_family Friends

8/10

Excellent

18 Sep 2025

Ahsan

Good, clean property

Leisure Family

4/10

Poor

07 Sep 2025

TED

Smelly. Carpet felt dirty

Business Self

2/10

Poor

06 Sep 2025

jesse

Very dirt inside and outside room. A smell of Marijuana smoke in hallway to room. Many undocumented individuals walking property. Extended stay is going down hill. Even the staff at front desk made me out of place with their stares.

Business_and_leisure Self

10/10

Exceptional

13 Jul 2025

Dalia

Great

Great

Friends_and_family Family

4/10

Poor

06 Jul 2025

amy

I've stayed in worse, but would not stay here again.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2025

Brian

Nice and cozy for the price

Leisure Self

2/10

Poor

19 Jun 2025

Lori

They would take state issues id

10/10

Exceptional

09 Jun 2025

Jacqueline

Quiet and convenient

Business Self

4/10

Poor

05 Jun 2025

Dennis

Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby.
Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.

Business

6/10

Pleasant

03 Jun 2025

Cinthya

The hallway smelled bad; they don't have Splenda or diet sugar for coffee.
It was a good hotel, but I could be better.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Alan

Nice place to stay. No complaints

Self

10/10

Exceptional

29 May 2025

Cameron

Good

10/10

Exceptional

26 May 2025

Tommie

Outstanding and very accommodating during my stay!

10/10

Exceptional

22 May 2025

Synda

Quiet

10/10

Exceptional

17 May 2025

Verified traveler

Outstanding customer service, very comfortable and relaxing stay at this hotel!

8/10

Excellent

15 May 2025

Verified traveler

The Hotel with the 3 Great C's

Great customer service, quick check-in and quite a comfortable stay!

6/10

Pleasant

15 May 2025

Diane

Adequate for a one night stay. Easy access to downtown Austin.

Leisure Family

8/10

Excellent

15 May 2025

Srikanth

Stay was good

Leisure Friends

8/10

Excellent

11 May 2025

Verified traveler

Amazing/outstanding service! The room was a little drafty, but acceptable overall.

10/10

Exceptional

10 May 2025

Phil

I left a Airbnb due to some tense conditions, and normally stay at the Hampton Inn Suites in Oak Hill. This was a better value, and I’m relived I know of another choice I can make in these ridiculous times.

Business_and_leisure Self

2/10

Poor

07 May 2025

Selena

Location but trashy

Leisure Family

4/10

Poor

03 May 2025

Amanda

Front desk very rude. Could not understand gentleman and told me I need to listen better. Room was disgusting, microwave was filthy, mold in bathroom and dust all over the walls. Location was great though.

Leisure Family

4/10

Poor

28 Apr 2025

Haydi

The place was not terrible but not the best. It did not include breakfast, elevator was out of service, the stairs and hallways were very dirty with a strong odor. The room had a very strong odor, microwave was not clean.

Business_and_leisure Partner

2/10

Poor

21 Apr 2025

Pok

Look Elsewhere

Simply look elsewhere, rooms do not look the photos and simply bad....

Friends_and_family Family

2/10

Poor

20 Apr 2025

Verified traveler

Kind of feels like you're going to get robbed in the parking lot and inside it's worse somehow. I wouldn't do it, pick anywhere but here

8/10

Excellent

18 Apr 2025

Gisella

Customer service was amazing. The girls at the front desk were super sweet and attentive. The only reason I gave it a 4 star is because the shower pressure was horrible. I stayed on the second floor.

Business Self

10/10

Exceptional

07 Apr 2025

Dalia

Great service

Friends_and_family Family

8/10

Excellent

02 Apr 2025

Sheila

The room was clean but the furniture could use an update. I prefer to use stairwells when I have the option and the stairwells in this facility were filthy.
There was plenty of parking and overall this was a nice and quiet stay for me. The bed was comfortable and I liked the TV channel options.

Leisure Self

2/10

Poor

01 Apr 2025

David

Worst Extended Stay Hotel Experience Ever

Worst experience at an ‘extended stay’ hotel. There were no dishes/glasses/cookware or coffee maker in the room. When I asked for glasses I was provided paper cups… and the desk clerk stuck his finger into the cup while getting it. There was no ice machine so if you wanted ice you could make with a provided tray or bring in. The also demanded the ID of my spouse even though the room was in my name.

Cannot pass up mentioning the police were called to the property to throw some guests out.

Partner

8/10

Excellent

31 Mar 2025

Aurora

Joseph, front desk clerk, was friendly. We waited 10 mintutes to check in but he was the only clerk and the manager left the office.

Family

10/10

Exceptional

27 Mar 2025

Jeffrey

good

Family

6/10

Pleasant

23 Mar 2025

Belinda

Adequate

The room was spacious but needs updating. It is good for families on a budget but if you are looking for luxurious rooms or amenities, this is not the hotel for you.
Bring your own shampoo and conditioner. The bath tub needed updating and the counters were warped.
The beds were comfortable and the AC worked so we were fine.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Belinda

Simple and no nonsense place

The hotel was fair. It was neat but a bit dusty and outdated, especially the bathroom. Be sure to take your own toiletries and shampoo, conditioner and any other items you may need for your trip.
It no nonsense, no full breakfast or restaurant service but they do offer coffee and a small grab and go table with packed muffins and grain bars in the morning.
It is good for families on a budget or a quick overnight trip.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Leslie

I'm visiting family when in Austin; this hotel is convenient, but very complicated to get to the first time. Generally quiet, however, since cooking facilities are in each rooom and construction workers often stay here, there are occasional cooking smells. There is a picnic area on the property and these workers occasionally party here making noise and leaving trash. For me, the convenient location with respect to family and price are enough for me to return.

Leisure Self

2/10

Poor

20 Mar 2025

Amrish

It is very old and dated hotel . Also very dirty . Bathroom sink has scratches and doesn't drain water properly .

Business Self

4/10

Poor

20 Mar 2025

Mikhail

It is not a hotel really, more like a very low level fully furnished apartment.

2/10

Poor

16 Mar 2025

Daniel

Book at your own risk

Room was very dirty the bathtub knobs where Falling apart water was very low there was a dog barking all night long. The room had a very nasty odor.

Partner

2/10

Poor

16 Mar 2025

Crystal

Poor

It was horrible i complained and then switched me too another room thst was infected with bedbugs and ants. Would like a refund or comp

2/10

Poor

14 Mar 2025

Verified traveler

You get what you paid for!

Terrible

Business

10/10

Exceptional

12 Mar 2025

Ariyana

good

Business Partner

8/10

Excellent

08 Mar 2025

Guillermo

We had a wonderfull stay. This facility was centrally located for our needs. Near downtown, near COTA, near airport. Off hwy 290 and plenty of options for food and shopping.

Business_and_leisure Family

4/10

Poor

08 Mar 2025

Arthur

very dirty

8/10

Excellent

07 Mar 2025

Brenda

Good for a sleep and a shower.

The gentleman that checked me in was nice. If you are looking for a bed and a bath primarily then this is the place. The room and bathroom were clean. The bed was very comfortable and I slept well. One of the towels had grease stains on it (like mechanic's grease). These rooms are used primarly by service and repair workers; construction crews and the like. The fixtures in the room were worn (they functioned) but they weren't pretty. My tv didn't work. But, I didn't complain as I didn't need to stay up any later.

When I came down in the morning to check out, there was no one at the front desk; the coffee service was completely empty; all offerings for the \"continental\" breakfast were empty.

Business

8/10

Excellent

01 Mar 2025

Verified traveler

Good Hotel

The room was in good condition. Mattress was just right, not too soft, not too hard. The room was clean. I felt safe in the hotel. The grounds needed some trash pick-up but nothing bad. The location is pretty good. It's a bit tricky to get to off east 290 because of the construction. The staff was very friendly and helpful. I would stay here again.

Friends_and_family Family

2/10

Poor

28 Feb 2025

Jose

The worst hotel I stated wouldn’t recommend it to anybody. No cleaning dirty smell like cigarette didn’t change out my towels for four days. I was there very unprofessional staff.

Business Self

10/10

Exceptional

23 Feb 2025

Malaaki

Great place to stay. Affordable and in a nice area.

6/10

Pleasant

22 Feb 2025

Charles

It didnt have a real lobby

4/10

Poor

21 Feb 2025

Patrick

A smelly time

I found the source of piss smell, it was a diaper behind the toilet. Went to the front desk and told them, they didnt do anything about it. Threw it away in the hall trash can. Also no free WiFi, last i checked, it is 2025. Free wifi for a hotel isnt a big ask. I get it if you want to download a ton of stuff, thats different. However browsing the internet isnt a big use of wifi. Also no security cameras? Despite having angry people in the lobby and a homeless camp 100 yards to the right of the hotel.

Self

2/10

Poor

12 Jan 2025

Jessica

Terrible service rooms dirty trash under the beds someone else cloths in the drawers no housekeeping service it say free breakfast just cup cakes and coffee not a good experience my kids terrible to go out because the look and the surroundings pay to much money left a day before my check out never again will stay in this hotel employee look terrible dress code failed

Business

6/10

Pleasant

11 Jan 2025

Sue-Lynn

The room was clean.

Partner

6/10

Pleasant

06 Jan 2025

Fritz

The cheapest national brand hotel with near zero frills. OK, zero frills. The front desk clerk runs the laundry. Let's just hope they've always washed their hands before returning from the laundry room, which is where the door goes right behind the front desk counter. The thought of the clerk handling the sheets & towels, then my credit card and room key without washing thier hands is a bit revolting, unless you're into that kinda stuff. The place is clean, and the furnishing are post college grad, first apartment kinda quality. It works.

Leisure

2/10

Poor

03 Jan 2025

fabiana

This place is a dump!!!! Do not stay here. Don’t be fooled by the pictures on here.
Room was old, holes in curtain, rusted stove top, broken counter top and a tiny tv from the 90's. I left the light on all night in fear of roaches coming out.

Leisure Self

8/10

Excellent

23 Dec 2024

Mary

For the price it was good.

Leisure Self

6/10

Pleasant

09 Nov 2024

Allan

Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk).
The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.

Business_and_leisure Family

6/10

Pleasant

26 Oct 2024

Craig

The location was good. Offset a little bit kind of a hideaway.. Kitchenette was good hotel was pretty quiet

Leisure Self

6/10

Pleasant

25 Oct 2024

Laura

I really like the amenities this property had to offer however, there was a very distinctive smell that we did not like, and it was very concerning during our stay It was not a pleasant smell whatsoever

Business Family_with_children

2/10

Poor

21 Oct 2024

Rebecca

I booked this hotel originally for four nights and once we checked in after our flight being delayed by eight hours we immediately knew we would be leaving first thing in the morning. The room was moldy, the burners were gross corroded with burnt food, the sheets were dirty with curly hairs embedded deep into them. The bathroom had leftover shower scum and hair in the tub. The room was completely outdated, very small, no dishes or utensils in the room , that was something you had to ask the desk for. The smell in the hallways was enough to load back into the car. Very dissapointed and will not be back. Not to mention the cost for four nights was $1,100 USD - we checked out the next morning and we still have yet to get our money back and it’s been four days. 9/10 I would not recommend. Note to add, we did not even get in the blankets

Leisure Family

6/10

Pleasant

20 Oct 2024

Francisco

Location

Leisure Self

2/10

Poor

14 Oct 2024

Tanya

This hotel had questionable people outside all the time. When we got there and checked in one of the maids and her friends came into our room. Not sure what they were trying to do but they used their key and barged in on us. Someone was in the room above us running and jumping around all night long.

Leisure Partner