Name: Comfort Inn Norwalk - Sandusky
Address: 415 Milan Avenue, Norwalk, 44857, US

2/10

Poor

01 Aug 2026

Erin

We checked out within an hour of our check in. The chair in the room looked stained and filthy, the desk chair was tattered and the linens had a yellow hue to them, one of the pillow cases had a brown spot on it. But the thing that made us leave was the lack of security. The side door had a key card box to get in, but it never lit up when I used it. Turns out the door was taped open. The front desk never had someone at it, you had to ring a bell to get someone to come out and that didn’t always work. So that didn’t make me feel all that secure either, again anyone off the street could walk in to the hotel. There was also a random fire basin in the back and a lawn chair hidden behind the bushes. My husband and kids said there were things floating in the pool and debris along the bottom of it. We decided to leave because of all of these things. Do not recommend this hotel, especially at a rate of $300/night!

2/10

Poor

01 Aug 2026

Electra

The ac in the room didn't work. We called front desk about it and he just said you have to let it warm up at first then in the middle of the night it just completely broke and stopped blowing any type of air. I want a jacuzzi tub in my room so I got a room with one and the jacuzzi didn't even work. This was the worst experience I've ever had with a hotel.

8/10

Excellent

27 Jul 2026

Brandi

Super friendly, super helpful staff and just a great accommodating hotel for arriving late. Great breakfast as well.

4/10

Poor

27 Jul 2026

Erik

We booked a king non-smoking room. Room smelled like smoke. Got in, dirty towels were on the bathroom floor behind the door, dirt hair and grime were in the tub. The toilet barely flushed. The pool was open, but the pump and filter weren't running. Already growth was visible in the stairs. Dirt and clumps of hair were in the pool as well. Will not be back to that specific comfort in. It was not the best of experiences.

2/10

Poor

27 Jul 2026

Audra

STAY CLEAR. We booked this hotel before reading the reviews, I will never make that mistake again. Before getting to the room, the carpet in the hallways looked as though it hadn’t been vacuumed in months. The door to our room would not lock. The beds had yellow, brown and even red stains splattered all over between the blanket, pillow cases, top sheet, bottom sheet and mattress covers. AC unit had mold all over it. Dried urine on the bathroom floor. Trash left from person before us. Curtains ripped to shreds and had similar stains to the bedding. Ear wax on the channel sign for the tv. I could keep going - it was disgusting! When the front desk person came up to evaluate the room when we called, he didn’t want to hear all of the issues, just said “okay, okay! I’ll refund you and you can go somewhere else!” Please don’t waste your time! Go anywhere else!

10/10

Exceptional

26 Jul 2026

Mourad

Vince’s bad

2/10

Poor

23 Jul 2026

Rebecca

The hotel was extremely dirty mildew on the shower curtain dirt on the walls in the bathroom. Staff was extremely rude when I asked to fix it.

4/10

Poor

20 Jul 2026

Douglas

Hallway and stairs never cleaned during my stay. A/C fan very noisy. Only one outside door ever locked at night.

4/10

Poor

20 Jul 2026

Scott

Stained, old towels which you had to go get every day and turn in the previous days!

Friends

6/10

Pleasant

16 Jul 2026

Terresha

It's Too Expensive Too Be That Dirty. The Sheets Weren't Cleaned Properly. The Bathroom Tub Was Dirty And The Bottom Of The Toilet. I Would Insert Images But Im Unable To. The Housekeeper Was Rude And Would Sit In Th

6/10

Pleasant

15 Jul 2026

Tonya

Room wasn't very clean. Dirt on floors, one of the comforters was ripped in places., and both comforters had stains on them. The bed was hard. Breakfast was really good.

Family

2/10

Poor

11 Jul 2026

Maria

Staff was rude, I hadn’t checked and wanted to change my reservation for 1 night and he said policy is I have to pay for 2 night. I showed him the policy and it didn’t says that . No towels no toilet paper, room smelled bad . Outside doors didn’t lock anyone can come in .

Partner

2/10

Poor

06 Jul 2026

Lindsey

The wash clothes on the room where wet. Pillows smelt like guy. The room was like it was not cleaned from previous person. Dirt in the sink. Couldn’t find anyone to report it all to that night. Bar of soap still in the shower from previous person. It just was horrible and gross.

Self

2/10

Poor

05 Jul 2026

Sidney

The picture is NOT AT ALL where you are going how it looks all of it it incorrect it is more like a motel 6 the guy at the front desk was super sweet and helpful I loved him and his tan leather hat he was awesome it is a decent cheap place but don’t be sucked in by the pretty pictures

Family_with_children

4/10

Poor

01 Jul 2026

Melanie

Room Was not cleaned when we checked in. We had to ask for bed to be changed. The female housekeeper grumbled about doing it. A older gentlemen changed the bed but floor was never swept. Garbage chunks were laying on the floor. Shower curtain had black mold spots on it.NO Regular HOUSEKEEPING . I didn't know that upon booking it. Hot meal was okay but very little eggs were available. The freezer part of the refrigerator was 1 inch thick with Ice. Needs Defrosted. Several other people that stayed there had bad experiences also. I would NEVER BOOK HERE AGAIN !!!!!!

Partner

8/10

Excellent

29 Jun 2026

Arelissa

Room could have been slightly cleaner. But it was fine overall. Breakfast was decent.

Partner

4/10

Poor

28 Jun 2026

Edmund

Left over food in fridge
Fire alarm hanging from wires
Never stay again
#317

Partner

4/10

Poor

27 Jun 2026

Charles

The room was not vacuumed, the refrigerator was not clean, there was a used bar of soap in the tub and for a two day stay there were only two bath towels for two people. A full breakfast was included but on the second day there were no eggs. In all fairness the staff manager was very helpful and apologetic and supplied us with what we needed…except for the eggs!

Family

4/10

Poor

23 Jun 2026

Mon

Na

2/10

Poor

18 Jun 2026

Richard

I travel for work and stay in hotels frequently, so I generally have reasonable expectations, especially in smaller towns. Unfortunately, this was one of the worst hotel experiences I've had. The room door lock did not work, leaving only the manual latch for security. The bedding had a large brown stain on the comforter and was covered with long black hairs, making it clear the room had not been properly cleaned. The bathroom walls had dark stains, there was visible dust throughout the room, and debris in the corners suggested the room had not been vacuumed. Because of the condition of the room, I ended up sleeping on the couch in my clothes and shoes.

The problems continued the next morning when a hotel employee entered my room without permission, despite the Do Not Disturb sign being displayed. The explanation was that they thought I had checked out, but no effort had been made to verify that before entering. Combined with the broken lock, poor cleanliness, lack of staff availability when I tried to report the issues, and excessive noise throughout the night, this stay raised serious concerns about the property's maintenance, cleanliness, and management. I would not recommend staying here.

Self

6/10

Pleasant

12 Jun 2026

Judith

Security doors were ducked taped open so anyone off the street could enter. The Security lights in parking lot were out; we informed the staff - they were not replaced by the time we left. We stayed 8 days for a funeral and extended visit with relatives - it was made known upon check in that there would be no room service unless we removed all our belongings. We had to bring used towels down to receive new ones and clear out our own garbage. Staff complained when asked to service us, so we purchased toilet paper, Kleenex, Lysol spray, new towels for our stay at the local Walmart. The hallway rugs need to be replaced; the rooms and accommodations were filthy. We will not stay at this comfort inn again and will inform family and friend about the conditions. - New Management is warranted.

Partner

8/10

Excellent

09 Jun 2026

Jim

All was good, didn’t try breakfast but it looked good

Friends_and_family Family

2/10

Poor

08 Jun 2026

Nichole

This was on no part of Expedia. The hotel from what pictures they have provided are false. This hotel is absolutely disgusting, the owner refused to give a refund for cleaning the toilet in our room, along with dried toothpaste in the sink. While I do know people can locally rent out rooms like an apartment, it almost seemed like we got someones permanent (for the time being) room because of the things that were “visibly” dirty. Just called it a “wash” with already having the room paid. Went and reserved a room same day at the Best Western in Norwalk, very nice there!!

Partner

6/10

Pleasant

08 Jun 2026

Matthew

There were bugs and (what looked like) tobacco pouches in the hot tub and pool. The shower drain was clogged, and there was 4 inches of water pooled up by the time I got out of my 5 minute shower.

Self

2/10

Poor

08 Jun 2026

Alissa

Was a very odd hotel. The people that run it live in the hotel. There were still dirty towels on our room upon arrival. Hotel was dirty and the outside doors were always open because they had duck tape on the latches so they never locked . That’s not safe! They had no cleaning staff. We had to bring our dirty stuff down when we left. Our toilet didn’t work and still didn’t move us. Just a very strange experience!!

Family_with_children

2/10

Poor

05 Jun 2026

Michael Troy

I had to ring the desk bell four times and finally yell to get someone to check us in. The guy at the front desk gave us a list of does and don’ts. One of the don’ts was that we couldn’t leave key card in our room when we checked out or they would charge us. They DIDN’T clean our room either day, not even fresh towels. They threatened to fine us $20 if we brought pool towels back to our room. Idk how else we were supposed to get clean towels! The pool was too cold to us to swim in, way too cold. I pick this place by accident and I’ll never step foot in there again. It was a horrible experience!

Friends_and_family Family

8/10

Excellent

02 Jun 2026

joseph

Comfortable stay in a nice area.

Friends

6/10

Pleasant

01 Jun 2026

Erin

Im assuming the owner is who checked me in. Not very nice during check in. And then he came to ask my kids and I if we had a reservation, while we were swimming, asked my last name and room # and asked if we shut the door, To the outside(door went to the outside from where the pool and spa were) we did not, it was shut when we got there. Assuming for humidity purposes, but he wasnt very nice about it. And acted like we had snuck in to swim. This was on the 2nd night we stayed. However the guy on morning was a delight. I think he cleans the rooms, checks out and does the breakfast. Was very helpful and super nice. Got anything we needed and made sure we were OK! The owner could take note on this behavior. Hit tub wasnt very warm, and I was afraid to turn it on. Made a loud noise. There were no signs not to use.

Friends_and_family Family

4/10

Poor

31 May 2026

Sarah

The breakfast was decent. There is not any housekeeping services available. If you need fresh towels, you need to bring the used ones to the front office for exchange. The issue I had was when I brought the used ones to be exchanged, they didn't have any clean ones available. The staff informed me that I would have to wait for the laundry to be done and I could get them later. The other problem I had was an unauthorized charge to my card on file that they charged the day of check in. Not only did they not disclose or inform me of the charge, it was for services not rendered. Staff refused to reverse the charge. Also, it was always hard to find staff to communicate with.

Family

10/10

Exceptional

25 May 2026

Brandon

My stay was amazing. Friendly helpful staff, extremely clean. I would tell other to stay here, it was very impressive and priced well.

Self

10/10

Exceptional

25 May 2026

Kathleen

The front desk personnel were very helpful and worked hard to get our rooms ready. Beds were comfortable and it was quiet.

2/10

Poor

24 May 2026

Abigail

Never book here. There is NO HOUSEKEEPING, looked filthy from the moment we walked in and we didn’t even make it into a room.
The owner lives there and is a complete jerk.
Reserved a room for two nights, had a last minute mishap and were only going to be able to make it to our second night. Attempted to call property twice the day of check in to inform of our late arrival with no answer and no option to leave a VM. We understood that we would be eating the cost of the first night. At the front desk are many handmade signs “missing towel fee $10”, “no housekeeping”, “call operator for front desk service”,just to name a few. The owner comes out from the back office, asks for my husbands ID and credit card. Swipes the card and tells us he doesn’t have a room anymore because we didn’t check in yesterday. 2 hours later we make it to another hotel, thankfully, and get the notification that he charged us for the whole 2 nights. He never told us what he was swiping the card for, we assumed it was to pull up the reservation.
Per Choice Hotels (corporate) we were told to ask for a “Walk Policy”, when we called and spoke to the owner for a copy of this policy he quickly said “We don’t have that here” and hung up.
Completely baffled as to how this property is still running if that’s how he deals with customers.

Partner

8/10

Excellent

20 May 2026

ze

Have some noise at night

Self

2/10

Poor

16 May 2026

Emily Marie

There’s signs posted all over the desk explaining to dial “0” or ring the bell for assistance. I immediately notice a sign on the counter in bold red letters saying “NO HOUSE KEEPING SERVICE” which should’ve been my immediate red flag. I was in the room for no more than hour before noticing dried up pee stains on the wall, dead bugs, roaches, stains all over the bed sheets, stains all over the towels, and hair literally everywhere. The shower is disgusting and the toilet seat is filthy. The hotel isn’t even secured as the back entrance to the hotel has duct tape over the lock to prevent it from locking so literally anyone can walk through. I pack up my car and return back to the front desk to check out and see if I can get my money back. The attendant INSIST on seeing the room after I inform him that I’ve taken pictures of everything if he needs to see. He ignores me and goes out the back entrance of the office. He spends all of 30 seconds in the room barely glances at my photos before YELLING at me that he’s not giving me a refund because he sees nothing wrong. He then yells at me to leave and shoves us out the room. I partner with Expedia- Expedia reaches out to the hotel to get my refund and he yells at Expedia too! Claiming he’s seen nothing wrong with the room! Now I’m out $100+ because he’s a scam?!

Pet

10/10

Exceptional

02 May 2026

Elizabeth

Staff was wonderful, breakfast was awesome, room was well laid-out and designed and very comfortable! I really liked having the couch. Bed was very comfortable…slept great! Hot tub in room was also awesome! Thanks for a wonderful stay!!

Self

2/10

Poor

17 Apr 2026

Ronald

Nothing

Partner

4/10

Poor

20 Mar 2026

Logan

Room had clumps of hair on floor

2/10

Poor

15 Mar 2026

Emilia

One of the beds had not been changed, good luck if you need WiFi because it didn’t work.

4/10

Poor

13 Mar 2026

Judith

We didn’t use any of their amenities. Everything looked old but it was clean. The beds were comfortable.

2/10

Poor

01 Mar 2026

Jill

A very budget hotel. Stains on the walls and sheets. Some debris in room. TV not functional. Room keys often wouldn’t work. Workout gym with minimal and missing equipment. Very thin walls, could hear the guests next door conversation.
The staff were friendly and the breakfast was alright. Allowed early check-in.

Partner

2/10

Poor

15 Feb 2026

Stephanie

The hotel was filthy and had a bad odor throughout. We had a room with a non working toilet and the clerk gave me a plunger to use for the weekend. Roaches in the bathroom and gross stuff on the walls and floors.

Friends_and_family Family

2/10

Poor

09 Feb 2026

Brett

Room dirty blood stains on comforter and jacuzzi didnt work properly. Also manager was hard to find and expected us to clean up from the jacuzzi not working properly. Worst hotel experience I have had.

10/10

Exceptional

15 Jan 2026

Zachary

Gentlemen at the front desk was super friendly. Would stay again.

Leisure Friends

10/10

Exceptional

15 Dec 2025

Shelli

It sure was

2/10

Poor

25 Nov 2025

Joshua

The key card machine was broken, so we did not get room keys. The bed was full of food crumbs. The floor had food crumbs swept under the desk, and there was toothpaste all over the sink. We packed up our things within an hour and left after asking the front desk for a refund due to the room being completely filthy. The front desk said he would complete the refund process through Expedia and refused to give me a refund or receipt. I called approximately 4 hours after leaving and spoke with the front desk, and he said the room was clean and that he would not issue a refund. As I was asking to speak with his boss or the manager, the front desk hung up on me. This was a completely unsatisfactory result, and I will never book with Comfort Inn again. I would give this 0 Stars if that were an option. I would advise people not to stay at this hotel

Leisure Family

2/10

Poor

21 Nov 2025

Tabitha

Rooms were dirty staff but one lady was rude place was a joke don’t need to be open

Leisure Partner

6/10

Pleasant

10 Nov 2025

Michael

The room was in great condition how ever, pet fees are $30 per pet per night not $25 and the deposit is non refundable.

10/10

Exceptional

09 Nov 2025

stephen

Very nice staff and clean pool area.

Leisure Partner

4/10

Poor

22 Oct 2025

Steven

I made this reservation through Expedia. I was disappointed with this facility. It did have a great location. I am not sure if this particular time was a down time as far as the season, but this location was pretty much do your own service with this stay. There was no housekeeping service. No changing of the sheets, no making the beds, no clean towels, no restocking of the supplies and no trash removal from the rooms. All of those tasks were the responsibility of the folks who paid for the room. I thought I was in the Twilight Zone. I have stayed at Comfort Inns before and they were nothing like this experience. There are many motels around this location and I will chose a different facility the next time I am in this area. There were many signs posted at the front lobby stating all of the do’s and do not’s. I thought that I was in an elementary school. In addition, in order to get an employee at the front desk, one had to dial the phone and call, in order to get some assistance. Rod Serling would have had a field day with this place.

Business_and_leisure Partner

8/10

Excellent

18 Oct 2025

Trudy

Hotel was nice. Rooms decently clean. But housekeepers not friendly. Housekeeper lived on property and made me feel awful about my super young kids being a little rambunctious. (When we arrived later at night we had just got off a 6 hour drive and kids were restless.) she was living in the room below us. Threw a fit the next morning about noise and what not. Even tho rooms are advertised as \"sound proof\"

Business_and_leisure Family_with_children

8/10

Excellent

16 Oct 2025

Jeff

room was clean, breakfast was hot

Leisure Family

10/10

Exceptional

13 Oct 2025

Robin

Breakfast ran short of items - I think there were a lot of young kids there that cleared it out.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Alanna

The owner was a nightmare the room seemed okay until I pulled back the blankets on the bed. The place is disgusting, the owner harassed me and was inappropriate.

Leisure Family_with_children

6/10

Pleasant

23 Sep 2025

Devin

Heather was amazing but other then that it was ehh.

Leisure Self

2/10

Poor

18 Sep 2025

Kali

The room was filthy and if we could have found anywhere else to stay we would have. They also charged a city fee to my credit card for $8.50 when I got there and said I had to pay it or I would forfeit my room.

Family

4/10

Poor

13 Sep 2025

John

Not for me. 4.49 charge to my credit card. Don’t understand why. Will not use again

Business Family

10/10

Exceptional

10 Sep 2025

Ryan

Exactly what you’d expect from a Comfort Inn. Solid enough, pretty clean, quiet and friendly staff.

Business Self

4/10

Poor

09 Sep 2025

Mirsada

I can tell the room was not cleaned before my stay... felt dusty, stains on the headboard, toilet was broken/kept filling with water, i would avoid this stay

Leisure Partner

4/10

Poor

01 Sep 2025

James

Disappointed

The floor in the room was sticky. I had bugs in the room. I was shocked that a national chain had no maid service and the beds weren’t made or sheets changed for the entire week I was there.

Self

10/10

Exceptional

30 Aug 2025

FRANCES

My husband and I enjoyed our stay and will go back

Leisure Partner

6/10

Pleasant

09 Aug 2025

Kenneth

When I purchased the room from Expedia I was paid in full. But at checking in was charged an additional $24. Plus $20 for a slightly early check-in.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Janet

Trip home

The room smelled like dog pee, I had to clean thw tv remote, the air conditioner/ heating unit had mold.

Partner

4/10

Poor

07 Aug 2025

Daniel

Gross

Leisure Family

8/10

Excellent

06 Aug 2025

Jon

The bed was comfortable, but that's about all that can be said. This hotel is in dire need of some wo

6/10

Pleasant

03 Aug 2025

Jamie

Clean. Convenient. Terrible breakfast.

The staff was great. Heather is a rockstar and deserves a raise! The room was clean.
The continental breakfast needs and complete overhaul. It was 2/10 compared to others Ive been to. Food was cold, options were extremely limited. Breakfast potatoes were actually half cooked tater tots. Terrible.

Friends_and_family Friends

2/10

Poor

03 Aug 2025

Verified traveler

Failed wedding night gift

Was supposed to be a wedding night gift. They ended up asking for a refund after 2 hours. Someone left tnt poppers under the bathmat of the jacuzzi and the sheets were stained.

Partner

2/10

Poor

03 Aug 2025

Kristopher

Garbage dump.

Room smelled terrible. Like mold and mildew. Really bad. When asked for another room he said he was going to bring an air ionizer up. Went to brush me teeth and faucet almost fell off safety lock on the door was , and tub plug wouldn’t stay up and it kept filling with water (weird that the tub was full of water). Demanded a new room and got. But I shouldn’t have had to do that.

Business

4/10

Poor

03 Aug 2025

Rebecca

Pass on this one.

Check- in was seamless, staff unfriedly. Did not give any details of amenities. Once in room, bed was worn out and torn. Window was horribly repared witb a towel being plastered in place. Unfinished spackle patching throughout room. Nasty smell. Jacuzzi tub has a rusted drain with stopper on edge of tub. Dirty napkin under night stand. Hand towel had old makeup on backside. Was folded to look clean.

Partner

4/10

Poor

03 Aug 2025

Richard

This place should be condemned. Overly outdated. Pool, hot tub dirty. Dingy hallways, old elevators, curtains don’t close to block out light. Bathrooms VERY small. Shower lukewarm. Would never stay or recommend ever. Am I am usual pretty nice about reviews.

Leisure Family

4/10

Poor

30 Jul 2025

Kaitlin

Definitely not the cleanest place

The staff were friendly but hardly ever at the desk. The room hadn't been vacuumed in some time, hair on the floor, food wrappers in between bed and nightstand, straw wrappers under the edge of the bed and crumbs all over. There was a dirty hand towel left hanging in the bathroom over the shower and the floors in the bathroom were dirty. All the bedding was terribly stained. The alarm clock was covered in something sticky and the charging ports in it broken. To get clean towels you have to bring the dirty ones down, wait 15 minutes for someone to come to the desk, then count the towels out in front of them before you receive clean ones. There was hair floating in the pool and enough chlorine to burn your eyes without ever going under the water. The best part of our stay was the breakfast. Its sad when children say mommy can we not stay here again its dirty.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Janet

Never here again

The breakfast was very poor. The the staff in that area was not friendly nor helpful.

Partner

2/10

Poor

23 Jul 2025

kathy

Before we even arrived, we were hung up on and when we did get through, we were told it was a $25 charge to check in early. It was 1:30 so we waited until after the car show. When we finally checked in, the couch in the room was covered in crumbs and debris. Called the front desk for house keeping, but the front desk guy came up, was rude and used a Dustbuster and swept the crumbs on the floor. He went to just flip the cushion, but that only revealed all of the stains. The curtains were shredded like in a haunted house. There was peeling paint and mold in the bathroom and shower. I thought the shower was cracked but realized it was just hairs. Yuck. The doors had stains, the chair looked like something I would throw out, the table had gunk on it, and the mirrors had spots. There were flies on the mirror and most the light bulbs were dead. Since it was late, we tried to sleep, but the air conditioner fan never stopped running, even though the compressor wouldn’t kick on. The sheets got moist, and we both woke up with bug bites. Fell asleep around 4 but was woken up by a fire alarm at 5. No one evacuated and there was never an all clear. We were charged $263 for this nightmare. Manager has not responded to me.

2/10

Poor

21 Jul 2025

Adam

Dirtiest hotel in which I have ever stayed

Hotel was extremely dirty -hair everywhere, floors not vacuumed, boogers on bathroom and shower walls, dried urine on toilet seat, stains on headboard,etc. Do yourself a favor and sort reviews by 'most recent' to skip all of the obviously fake 10 star reviews. There is absolutely no way that ANYONE would rate this place 10 out of 10.

Partner

2/10

Poor

20 Jul 2025

Tim

When we arrived the room was dusty on every surface. The phone in our room did not work. We stayed for 3 days and no one ever came to fix the phone. We never had maid service. And the best part was when the fire alarm went off at 6AM for a false alarm. When I got home we noticed that they charged us an extra service fee, we thought we were paid in full with Expedia

2/10

Poor

20 Jul 2025

Carl Wheeler

Blood/Red Dye in room

Leisure Family

2/10

Poor

20 Jul 2025

Mary

Dirty, property not cared for

Friends_and_family Family

2/10

Poor

19 Jul 2025

Kaitlyn

We checked in 4 hours late due to traveling and our room was not cleaned. We walked up with all of our luggage to a door wide open and dirty towels, bedding and linen. When going to the front desk to ask for a different room I had to ring the bell and phone for 10 mins before someone came to the front. He rudely said I’ll just give you a refund and I explained that there were no other hotels in the area with vacancy and asked to just have the room cleaned to stay as we had no choice with several children to drive around finding a new hotel. 30-35 mins later the room was cleaned but sheets were stained, and comforters were not changed out. Rude staff, dirty rooms, unprofessional. I would never stay here again

Leisure Family

2/10

Poor

17 Jul 2025

Danielle

Before reservations were made we called to be sure everything worked. It was reported it did however upon check-in we find out it didn't work. Also I requested a wheelchair accessible shower room and found my room wasnt only not a wheelchair accessible shower room but thanks to a door stop in the floor it was barely accessible for my wheelchair. There was no housekeeping and charges for everything.
We were required to turn in our dirty towels to receive clean ones and even then we also requested the sheets changed in my daughter room because of my granddaughter spilled pizza sauce on it and we were told we'll see what we can do then all they did was make the bed without changing the sheets. When my son went to turn our towels for clean ones he was asked why we needed new towels. All of these were done by the same guy on the daytime desk.
The only very bright side was the extremely nice lady who ran the night shift she was also the only reason for the other bright spot in our stay which was they actually had a nice hot breakfast that her n her aunt cooked each day which was excellent.
For me as a early riser as I went out for a smoke at 4am she allowed me to get coffee as they didn't have coffee full time availability. Also on the last night there once again at my 4am trek I come to find my lighter wasn't working and she went out and found me a lighter and again gave me fresh coffee. She truly was the only bright spot in our stay here.

Leisure Family

2/10

Poor

14 Jul 2025

Cheryl

Young man was very polite order man working there not so much room had smell curtains had rips hairs on bathroom floor middle of night older staff yelling for maintenance in halls. Dogs parking throughout night bed was so uncomfortable trash full outside just to name a few things

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Sandra

Check in attendant said “ Expedia never charges your card so I am charging your card 895 right now”

I asked for another towel and they said I would have to pay for it

Breakfast is horrible. Eggs were cold. Hashbrowns were still frozen.

The gentleman that checked us out was very polite and nice.

But the guy that checked, the sand was very rude and couldn’t understand the word he said.

Area seemed unsafe in general. Lots of vagrants hanging around outside.

Why stay here?

Friends_and_family Family

2/10

Poor

13 Jul 2025

Drew

Unsanitary and uninhabitable!

This experience at this hotel was disgusting and completely unsanitary. First off, I checked after waiting in an empty lobby for 30 mins, then after I checked was verbally made aware that the elevator doesn’t work, we were put on the third floor. Then after I walked past cob webs in every corner of the stairs and past holes in the drywall, we made it to our room. The room was gross the first thing I saw was a huge white stain on the couch, so we started looking around and found SO much hair in the bed, dirt specks, what could have been a spot of blood, urine on the toilet seat, hair in both sinks and the bath tub, as well as built up dust and grime in every corner of the tub. There was spilled beer that was sticky on top of the TV cabinet with multiple rings where someone set cans. There were very thick cob webs in the corner, so visible they show up on camera! This whole experience made my skin crawl to the point we just had to leave. Asking for a clean room wasn’t an option, as it was already after 8pm and that was provided as a “clean and ready” room.

Partner

2/10

Poor

13 Jul 2025

Paige

Our hotel room was very nasty there was blo*d on sheets, what i think is dirt maybe bugs on bed under the sheets, stains everywhere on bed, blo*d stains on bed, stains on towels, walls were nasty, strange white stuff on the chair, open broken outlets, bathroom was gross didn’t even look like it was cleaned.

Leisure Partner

6/10

Pleasant

08 Jul 2025

Lyneve

On the surface, looks like a bad area, hotel hidden behind run down properties. Inside, had to ring a bell even though he was right behind the wall, should have heard me. Was charged extra fees that \"Expedia never charged\". Only had two towels, asked for more, he waited in hallway for the dirty ones - ok, fine, but then he ushered me I to the back laundry room and was basically asking me to walk in the back to put my towels in their bin by the machines!! There were hairs everywhere, in the shower, on the floor, on the couch. Stained, moldy shower curtain, curtain rod nearly falling off the wall. Cup rings on dresser, so WAS NOT CLEANED.

Leisure

2/10

Poor

06 Jul 2025

June

Terrible.

Comforters were dirty. Dog food was in the corners. We had to clean our own showers as well and purchase our own towels. The pool was so dirty we had to clean it on our own before we decided to not get in it. We were told they clean it once a week. Breakfast was disgusting.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Verified traveler

We stayed with our family for the 4th of July weekend. I have a baby and an 11 year old. At firat glance, the hotel seems shanby but clean, and the staff were friendly and easy to work with. The issue came when we went to get ready for bed after a very long day. There were used contacts on the floor by the vanity (not ours), crumbs on the sheets of one bed and blood on the sheets of the other. The front desk clerk was kind, apologetic, and brought us new bedding immediately, but couldn't move us to a new room because they were fully booked. Even with changing the bedding, it have me the ick. The only reason we didn't check out is because there were no other availabilities in the area (holiday weekend) and my babies were exhausted. I definitely would not rebook here.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Brenda

Very clean. Great for the price

Leisure Family

2/10

Poor

03 Jul 2025

Theresa

Unkempt

Business

8/10

Excellent

01 Jul 2025

frank

it was a good stay no problems nice people

6/10

Pleasant

26 Jun 2025

Dave

The shower curtain is as moldy all across the bottom, there was coffee left in the coffee maker, the bottom around the toilet was filthy and we had to have them come up 3 times to fix the air conditioner. The gal at the front desk was awesome!!

Leisure Family

10/10

Exceptional

26 Jun 2025

Erik

Cedar Point 2025

First night, the air wasn't working and the attendant came right to the room and was able to fix it... She was very sweet, concerned about our stay/comfort, and very helpful

Partner

6/10

Pleasant

24 Jun 2025

Lisa

It is ok

Family

8/10

Excellent

23 Jun 2025

Verified traveler

Some areas could use a good cleaning,but overall it was clean. Security issue. The doors had tape over the locking latch. Anyone could walk in at any time. Staff was very friendly and accommodating. Would consider staying there again should I be traveling to the area.

Partner

2/10

Poor

19 Jun 2025

Beverly

Staff bad kicked us out of rooms / double charged other ppl with us

Business

2/10

Poor

19 Jun 2025

Dustin

Rooms were not ready even tho it was 8pm

Business

8/10

Excellent

15 Jun 2025

Paul

The hotel was quiet but very dated and in need of some maintenance but mainly a good cleaning.

Friends_and_family Friends

2/10

Poor

14 Jun 2025

ashley

The jet pool was dirty. I had to rise water out and clean it and refill it up… the tub was clogged. There’s women long hair all over the floor.

Leisure

4/10

Poor

13 Jun 2025

Whitley

The room was overall nice… however. The lock on the door was completely broken, our keys did not work and the manager had to come unlock our room for us. There were fecal remnants in the toilet and we found trash items on the floor such as a piece of a beef stick, and a gum wrapper. The bathroom door also did not lock. Besides the beds being made, the room was not clean. And we were not offered a discount for our safety being at jeopardy with the broken lock.

Leisure Family

4/10

Poor

12 Jun 2025

Georgina

Arrived to the hotel as a late check-in. Found the side door with the latched taped so no key needed to enter the facility. Confirmed with the proprietor that they were having issues with the key card reader so they taped it.
This is unsafe for not only the guests but also the night clerk working.
The proprietor didnt seem to concerned a out it when confronted.

2/10

Poor

09 Jun 2025

Gopikrishna

Checked in to our room and it was dirty when the hotel staff said it was cleaned.

6/10

Pleasant

09 Jun 2025

Tracy

Our room was not ready until 9:45 pm. The toilet and bathroom walls, floors, tabletops and backs of doors were not clean and the room was in serious need of a deep cleaning. I was very glad to have clean linens and bedding. The overall condition of the room was nice, just needed a good cleaning. Maybe they were short staffed. Seems to be the trend these days.

Leisure Family