Name: Shoreditch City Living
Address: Hoxton Square, London, GB

2/10

Poor

21 Jan 2026

Emma

The customer service is terrible, very rude and abrupt. We had a rat run through the apartment living room into the kitchen and they refused to do anything about it. Claiming it was prob just a.mouse...firstly it was defo a rat, and secondly sonwhat if it was a mouse, still an issue?

Friends_and_family Family

8/10

Excellent

24 Nov 2024

Steven

London Shoreditch Flat

Location was great. Apartment size was also great. The beds were a bit too hard and the pillows could use a replacmentas they were too lumpy. Other than that, all else was good. Place was well worth staying at. We were a family of 4.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Helen

Overall is okay

4/10

Poor

03 Aug 2024

Jonas

The washer and dryer in our unit didn’t work. The tv was essentially a prop with no phone connect-ability, or smart box. The shower had no ventilation and would get extremely musty, also the floor would get soaked because there’s no shower curtain. Also beware to get toilet paper, they only supply 2 rolls.

Leisure Friends

6/10

Pleasant

24 Jul 2024

Aliah

Sheets were not clean toilet seat was broken as well as fan plug being stuck in the wall. Fridge door was fragile and no basic essentials provided such as coffee tea and sugar

Leisure Friends

6/10

Pleasant

16 Jul 2024

SARAH

Wouldn't Stay Here Again

Check in was a challenge. There was NOT enough toilet paper or towels for 6 people for 3 days! The shower made a terrible mess. The bed was uncomfortable and only 1 fan worked. The deposit was high too!

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Jim

My had a wonderful stay

This place was a great pick for our trip, it's in a convenient location, easy access to public transportation, restaurants and suoermakets. I especially appreciated the frequent communications over skype to get our questions asnwered before and after our arrival, host had been friendly and fantastic! The flat also has washer and dry rack! That's honestly what we needed desperately after a week traveling between places! Highly recommended!

Friends_and_family Family

4/10

Poor

10 Apr 2024

G

Not as expected. Check in was a hassle.

The check in is very inconvenient. You have to go to the agency office that is not close to the apartment. When traveling with luggage it is a nightmare as you have to go to the office first and take another tube to go to the apartment. The furniture was basic and very different than what the pictures shown in the website.

Friends_and_family Family

2/10

Poor

20 Feb 2024

NIMALI

The place is not what you see on the website. Lacks good customer service. The place is not clean. The kitchen was not clean and the dishwasher looked like someone threw up inside. they didn’t clean well before the next client, but they charged before you got into the apartment and ask more money than you expected. You have to go somewhere far away from the location more than 30 to 45 minutes to get the key then you have to come back to the location. This is the worst I have ever seen. The location was noisy, and I couldn’t sleep at night starting from 12 am to 4 am. The bathroom was not working well and when I tried to contact the property they asked me to fix the sink. They did not even reach out to me or fix the issues after I complained. I do not recommend this place.

Leisure Family_with_children

10/10

Exceptional

09 May 2023

Guillaume

The apartment was great! Everything was exactly as advertised.

Leisure Family_with_children

4/10

Poor

26 Jan 2023

Adnan

Property is not clean enough, had problems with heating and fixed next day. They tried to charge us extra £50 coz sent someone to fix the heating unless complained their poor response as the night shift agent wouldn't listen when rang him and hanged up before I finished talking. Sofa bed was terrible and couldn't use it as a bed.

Leisure Family

2/10

Poor

29 Dec 2022

Louise

Double beds with single bed duvet.
Terrible pillows, flat lumpy and not clean.
Not enough place settings to eat for advertised capacity of appartment.
Fold out beds terribly uncomfortable.
Hot water takes 5min to come through and lasts about 30seconds.
When you pick up keys from half way across town you find out it is a different location to what you booked.

Leisure Family

2/10

Poor

11 Jun 2019

Aditya

BEWARE, bad location, host doesn't care, poor beds

I would not advise to stay here. We were visiting with family for a holiday and this ruined our experience of London. First of all, we thought property was located near Camden town station. It's not, it's about 15 min walk into a residential neighborhood near Old Street station, not very easy to get to with luggage. Flat is on ground floor directly next to street so can't even open the curtains to let in light. Bedrooms are in basement, even less pleasant. The bed was totally horrible, worse than the cheapest mattress it's possible to buy, backache material. No shower amenities, had to get our own. We called host for clothes dryer not working, they don't bother to respond. WORST HOST EVER !! STAY AWAY !

Family

8/10

Excellent

19 Nov 2018

Nick

Lovely, modern and spacious.

Lovely modern spacious apartment.
I would only improve it by scaling up the furniture in the open lounge/diner to suit the space as it looked a bit lost.

Bedroom 1 had a mild damp smell which came from the bare bickwork and I got a few wafts at night.
Otherwise I used the second bedroom. Getting the key from Camden was a bit of a pain buy I fetched in on my journey in to St Pancras as its only one stop down.
Dispite this I would still definitely go back to this place.

10/10

Exceptional

30 Oct 2018

Michael

London Trip

Amazing stay, great area. Perfect Flat.

Friends

6/10

Pleasant

16 Sep 2018

Verified traveler

Could be better

Check-in is in distant location and make the arrival day though and annoying. one UBER to the the check-in and another UBER to the apartment. it was mentioned only after the booking. some of the photos of the apartment on the web site were not taken at the apartment we got. the place is not clean enough (for example - hairs on pillow and in shower).

6/10

Pleasant

01 Jul 2018

John

Misrepresentation of offer

In Expedia's offering of the property, it is stated that the apartment cannot be used for parties and therefore, gives the impression that the building will be a place where all tenants respect this rule. Nothing could be further from the truth--we checked in on Saturday night and were subjected to a party organized by our neighbor across the hall. Music vibrations and loud voices prevented us from getting a good night's sleep. Upon leaving the flat for breakfast at 11:00am, I had to go through a hall way that smelled of alcohol and cigarettes, and was greeted by three strangers in lobby who asked me to enter the lift code. The street door was wedged open by a bath towel, meaning anyone could enter. I think the party ended sometime Sunday afternoon. NOT FUN!! I'd like a refund for the first night please.

10/10

Exceptional

09 Jun 2018

Leslie

Highly recommend

We loved the apartment ,it’s large even by Australian standards and very comfortable. The large kitchen had everything we needed including a washer & dryer. We absolutely enjoyed the location easy to catch the tubes and lovely cafes. Even though we had to collect the keys in a different area it wasn’t difficult. My only issue was having to Check-out at 10am and we were not able to store luggage until we left.

Friends

10/10

Exceptional

20 Jul 2017

David

Fantastic Apartment Space in a Great Area

This was an awesome apartment in the heart of Shoreditch. Good not fault the experience

Family

10/10

Exceptional

19 Jun 2017

Verified traveler

Good experience!

Excellent flat, reasonable price. The staff was kind and responsible. Location may not be the address in hotels.com, but comparable in term of the distance to the tube.

Family

8/10

Excellent

20 May 2017

Verified traveler

Nice place,shame about the distance to get keys.

Nice apartment but beware- you have to travel 40 mins on tube to get to your keys (by tube). When you get there you'll be charged £40 cash for 'cleaning'

6/10

Pleasant

06 Jul 2026

JOAO CARLOS

Sem ar condicionado
Sem tomadas USB
Sem sabonete
Sem detergente
Éramos em 6 e pouco papel higiênico somente 2 sem reservas
Sem reserva de toalhas
Um ventilador
2 ventiladores para três ambientes
Lavadores sem secar e sem local para secar toalheiro térmico não funcionava
Não recomendo

Friends_and_family Family

10/10

Exceptional

28 May 2026

Niklas

Veldig fornøyd med oppholdet. Under innsjekk og utsjekk må man hente og levere nøkkel i en butikk ikke så langt unna leiligheten.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

E.

Nette accomodatie en vlot in- en uitchecken. Wel wat langer moeten wachten tot onze borgsom werd terugbetaald, maar over het algemeen een positieve ervaring.

Leisure Friends

8/10

Excellent

02 Oct 2025

Sondre

WiFi funker ikke. Kunn en nøkkel. Ingen mulighet for å bytte double senger til singel. Ellers veldig bra

Friends_and_family Friends

10/10

Exceptional

23 Apr 2025

Svetlana

Die Lage ist sehr gut. Die Wohnung ist im guten Zustand.

Leisure Family

6/10

Pleasant

11 Feb 2025

Jd

Pas d'eau

Séjour globalement satisfaisant, notamment grâce à un bon accueil. Cependant, nous avons rencontré un problème de coupure d'eau du jeudi soir au vendredi après-midi, rendant l'utilisation des toilettes et l'accès à l'eau impossible. Ce type d'incident peut arriver, mais ce qui a été regrettable, c'est le manque d'information et de suivi de la part de l'établissement. Une meilleure communication avec les clients aurait été appréciée.

Friends_and_family Friends

8/10

Excellent

30 Jul 2024

Corinna

Die Unterkunft war gut, alles vorhanden. Es hat auch alles gut geklappt mit Schlüssel Übergabe etc. Der einzige Nachteil… der Geruch, im Haus roch es nach Restaurant Essen.

Leisure Family

6/10

Pleasant

27 May 2024

Heiko

Positiv: Gute Größe für 8 Personen mit 4 Doppelbetten und 2 Schlafsofas. U Bahnstation fussläufig zu erreichen
Negativ: Schlüssel für Unterkunft muss im Büro der Agentur abgeholt werden was beim Buchen nicht ersichtlich war. Besonders mit Reisegepäck nicht sehr angenehm und beschwerlich erst vom Flughafen zur Agentur und dann noch eine längere Strecke zur Unterkunft zu bewältigen

Leisure Family

6/10

Pleasant

31 Mar 2024

Sarah

Während unseres Aufenthalts haben wir einige Punkte festgestellt, die wir gerne mit Ihnen teilen möchten. Obwohl wir eine Unterkunft für sechs Personen gebucht hatten, stellten wir fest, dass der Platz nicht ausreichend war. Das Schlafsofa war lediglich für eine Person geeignet und die Doppelbetten waren eher für anderthalb Personen gedacht (Erw. Kind), da sie nur eine Breite von 1,20 m hatten.

Wir möchten auch darauf hinweisen, dass das Badezimmer eine Grundreinigung benötigte, da wir Kalkablagerungen am Waschbecken bemerkten und bei unserer Ankunft Haare im Abfluss der Badewanne vorfanden.

Wir hoffen, dass Sie diese Rückmeldung dazu nutzen können, um die Qualität Ihrer Unterkunft zu verbessern.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2024

Julia

Super Aufteilung und Einrichtung der Unterkunft!

Leisure Family_with_children

8/10

Excellent

28 Sep 2023

Eva

Manglede en del service, dør til toilet knirkede voldsomt, meget grim lugt fra opgang, køkkenlåger kan ikke lukkes,
Kun en nøgle, afhentningssted af nøgle lå meget langt fra lejligheden, vejledning til lejligheden burde være fra Liverpool st

Friends_and_family Family

8/10

Excellent

20 Aug 2023

Michael

Perfekte Lage. Gutes Personal. Leider nicht die Unterkunft bekommen die reserviert wurde, nur fast gleichwertige.

Leisure Family

10/10

Exceptional

19 Feb 2023

Hans-Jörg

Sehr schönes Appartement, schlicht einfach mit schön großen Fenstern. Einzig die Betten sind mit 1,2m zu schmal für 2 Personen. Das hätte leicht 1,6m oder die Standard 1,8m sein können. Aber eine Wohnung zum wohlfühlen...

Leisure Family

6/10

Pleasant

05 Feb 2023

Peter

Alles hat gepasst.
Nur zu kurz.

6/10

Pleasant

21 Oct 2019

JST

Location: improvable communication
Flat about 10 min walk from Old Street station. 1st floor.
Originally another adress was confirmed in the reservation.
At least, this should clearly mentioned!!! Key to be picked up in different location.

Design: good
nice bricks walls in living rooms, acceptable bathrooms, nice bedrooms, Kitchen is clean and functional
BUT, little daylight in the flat

Equipment: good
All relevant means (kitchen) available, Micro Wave, Oven, Dish washer, fridge, flat tv, but only british channels

Space: good
2 separated bedrooms, 2 bathrooms, a spacious living room with kitchen

Cleanliness: good
BUT BE AWARE about MICE in the flat!!!!
Although with physical and ultrasonic traps, which do not work. Mouse opened sandwich bag during our stay. NOT NICE for such catagory of flat !!!

Surroundings: ok
restaurants, pubs, supermarkets in 3 to 5 min walk
Underground station in 10 min walk.

Service: good
very responsive and polite. Sent immediately someone on request.

10/10

Exceptional

10 Mar 2019

Maunir

Super appartement

Super appartement tout équipé parquet de partout 2 chambres avec moquettes dont une avec salle de bain et WC, salle de bain avec baignoire et WC , proche des centres d'intérêt, du métro, du bus, supermarché idéal pour un séjour en famille.

Family

2/10

Poor

21 Feb 2019

Josefin

Boka ej!

Sämsta bokningen jag någonsin gjort på hotels.com!
- Vi var tvugna att hämta nyckeln på andra sidan stan, väldigt osmidigt att ta sig!
- Adressen för vår lägenhet är inte den samma som står om man söker på hotellet
- Vi fick betala extra för att vi checkade in efter kl 20.00
- Personal ringde och hetsade oss och frågade när vi skulle komma när vi stod på flygplatsen (vi hade redan mailat om vår ankomsttid)
- Jätteliten dubbelsäng och en bäddsoffa som var ett skämt, bara fjädrar
- Värmen och varmvattnet gick sönder andra natten, detta ordnades under dagen men när vi kontaktar företaget efteråt för att få någonstans kompensation får vi inget svar överhuvudtaget, trots fler mail (det var kallt under natten och vi kunde inte duscha eller bada bebisen som var med i sällskapet..)
- Utanför sovrummet fanns en stark strålkastare som lös rakt in, hela natten.
Nä, hela denna vistelsen var ett skämt!

Family

8/10

Excellent

13 Feb 2019

Verified traveler

Fin lägenhet med bra läge.

Fin lägenhet med bra läge. En av sängarna var inte alls bra och bör bytas ut.

8/10

Excellent

10 Aug 2018

Ragnhild Viig

5 dager i London

Fin leilighet med god beliggenhet med rikelig plass til 2 voksne og en ungdom. Leiligheten var stor, to soverom med dobbeltseng og kombinert stue med sovesofa og kjøkken med spiseplass. Kjøkkenet var velutstyrt med oppvaskmaskin, fryser og vaskemaskin. Det var balkong med utgang fra stuen. Badet var fint med badekar. Det tok 5 minutter til nærmeste metrostasjon, Old Street. Gode restauranter i nærheten, bl.annet Jamie Oliver’s Fifteen som lå vis a vis leiligheten. Bussholdeplass i umiddelbar nærhet. Det var hetebølge i London da vi var der, så vi savnet AC, men med åpne vinduer gikk det greit. Vi trivdes godt i leiligheten og kan anbefale den til andre som vil ha et greit overnattingssted på storbyferie i London.

Family

8/10

Excellent

25 Jul 2018

Verified traveler

Synd at innsjekkingen er langt unna leiligheten, ellers var det god plass til seks personer. Deilig med to bad og bslkong!

Family

8/10

Excellent

24 Jun 2018

Danny

Nice apartments

We enjoyed our stay. We got 2 nice two bed room apartments. It was in a wonderful area with bus stops within a 5 min walk. The tube is further away, around 10 minutes. The major problem is the checkin which is 30 minutes away in Camden Town, but if you know your way around town, it is not a problem. There is a supermarket 5 minutes away which was great. I guess the experience all depends on which apartment you get. Thanks to there staff, we got 2 apartments in the same building or else it would be a disaster. We had a good experience in their apartments.

Family