Name: Candeo Hotels Osaka The Tower
Address: Dojimahama 1 Chome 1 27, Osaka, JP

10/10

Exceptional

24 Jul 2026

MURAT

very clean room , good and friendly staff

10/10

Exceptional

22 Jul 2026

Alexander

everything was spotless. The view from the room was amazing m. The spa was the cherry on top

10/10

Exceptional

21 Jul 2026

Eric

This was a very immaculate and well maintained property. The spaces are elegant in the rooms are very nice and efficient. Humanities are all there and work I particularly enjoyed the easy inconvenient laundry service services that they had my only grip would be that the breakfast being very delicious and good and a large variety of foods was a little expensive, but still well worth it I would definitely stay here again

Family

8/10

Excellent

21 Jul 2026

Leakpala

The hotel is in a great location..
i wish that the hotel food had better options we pad for a room with lounge access but lounge was basic.

Family

10/10

Exceptional

21 Jul 2026

Kristen

Breakfast was cold and very unorganized. It was hard to grab the food

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

CHI HANG

The good:
The air conditioner is a strong one. It keeps the room cool (with curtain drawn) even under July heat wave. Big shower room with bathtub is very good. Close to the yodobashi station, which is a plus. Have airport shuttle bus right downstairs makes getting to the airport very convenient.
The windowed observation level on 16th is a good place for a good view from high up.
Laundry room has enough machine and is very well monitored. Really appreciates the hotel actively monitor and remove clothes left idle too long to make room for others.

The not so good:
Door to the toilet room is very tight, barely able to close and open with me inside. Same goe for the the toilet room throughout the facility.

Noisy at times, not from neighbors but from extremely loud (Harley division level) bike and certain cars that like to roam the area late t night. It over powered the tv sound and I stayed on 27th floor, not sure if it would be worst lower level.

Family_with_children

10/10

Exceptional

19 Jul 2026

jie

Staffs are very friendly and easy to communicate with. They solved problems with professional attitude. An excellent living experience.

Family

10/10

Exceptional

18 Jul 2026

Silke

My husband and I spent one night (not enough!) in Osaka during a multi city tour of Japan. This hotel is in a great location and easy to reach with public transport. The rooms are clean, and the view over the city from the higher floors is spectacular. The breakfast buffet is plentiful and has both European and Japanese food choices. The staff is very helpful, staff members are fluent in English, and we were able to store our luggage for the day after check-out before continuing to our next stop. One thing the hotel offers and we did not further investigate is transport of luggage to other destinations. This might be worth checking out. Again, great hotel, no complaints!

Partner

10/10

Exceptional

17 Jul 2026

Jaelle

Great spa on site.

Family

8/10

Excellent

17 Jul 2026

Joanna

You cannot wear swimming attire in the pools and they are not mixed so if you go with a partner you can’t use the pool with them

Family

10/10

Exceptional

16 Jul 2026

Yazan

great spot for the hotel! great views!! breakfast is amazing!! great people and always clean!!! thank you!!!

Family_with_children

10/10

Exceptional

15 Jul 2026

Vincent

The room was smaller than expected but it was nice. Buffet was also a little smaller than we thought.

Partner

10/10

Exceptional

13 Jul 2026

John

This was an absolutely gorgeous hotel located conveniently in the middle of Osaka, just a few blocks from Osaka Station. My only regret is that I wasn't staying longer! I will (and have) recommended this one to friends.

Self

10/10

Exceptional

09 Jul 2026

Kahea

The room was very small, but the view made up for it. The Spa at the top is why you want to stay here. Overall, it’s a very nice hotel. We really love our stay there.

Family

10/10

Exceptional

09 Jul 2026

Diter

The onsen was incredible! Amazing views of the city and open late

Partner

10/10

Exceptional

09 Jul 2026

Jennifer

Amazzzzzzing room! Definitely spoiled coming from the US!!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Xavier

Am absolutely amazing hotel, will stay here whenever I am in Osaka

Self

10/10

Exceptional

03 Jul 2026

Justin

Great travel hotel. Clean space with beautiful view. You must get the corner suite. Staff was excellent.

Family

10/10

Exceptional

01 Jul 2026

Felix

10/10. Wonderful staff, great location and amazing Onsen/infinity pool!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Sally

Excellent hotel, facilities and services.

Family

10/10

Exceptional

28 Jun 2026

DeKina

Staff very helpful.

Family_with_children

10/10

Exceptional

28 Jun 2026

David

This was a true five star stay. Thank you.

Family

10/10

Exceptional

27 Jun 2026

Jon'tue

I absolutely loved my stay at Candeo Hotels! From the moment I arrived, the hotel was clean, modern, and beautifully designed. My room was comfortable, quiet, and had everything I needed for a relaxing stay.

One of my favorite parts was the rooftop Sky Spa. After long days of exploring Osaka, it was the perfect place to unwind while enjoying the peaceful atmosphere. The location was also excellent, making it easy to get around the city and visit popular attractions.

The staff was friendly, professional, and always willing to help. Every interaction made me feel welcomed and well taken care of.

I would definitely stay here again and highly recommend Candeo Hotels to anyone visiting Osaka. It made my trip even more memorable, and I can’t wait to come back!

Family

10/10

Exceptional

25 Jun 2026

Shawn

Great location, easy access to metro, very clean, and fantastic staff!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Rebecca

I really enjoyed my stay. All the employees were very friendly and the rooms were clean.

Family_with_children

8/10

Excellent

24 Jun 2026

Kahea

We paid for the executive lounge, but it wasn’t accessible thru-out the day. It’s only open from 2 PM - 9:30pm

I like to use executive lounges, so that I can do zoom/phone calls as needed, or just a place to check my email. Also typical lounges offer continental breakfast, and a little bit more food during dinner time.

This one only offers charcuterie.

This morning I had an important zoom call but wasn’t able to use the executive lounge because they said it was closed. I had to ask for management since I wasn’t able to find any place to take the zoom call and the lounge was completely empty anyways.

Family

8/10

Excellent

24 Jun 2026

Thea

I enjoyed staying here. It’s just that the first night we forgot to click room clean up and they didn’t change our towels and

10/10

Exceptional

23 Jun 2026

Valerie

Clean room

6/10

Pleasant

23 Jun 2026

Ben

It’s a nice hotel, but if you are doing the buffet there, you will spend most time finding a seat. Hope they have a better system in the future.

Family_with_children

10/10

Exceptional

23 Jun 2026

Lyn

Best location, buffet brunch the best, over all well recommended!

10/10

Exceptional

22 Jun 2026

Mitch

Excellent place to stay for the price. 8 minute walk to the Midosuji and Keihan Lines.

Partner

10/10

Exceptional

22 Jun 2026

Min

We had a wonderful stay in Osaka. The room was very clean, comfortable, and well maintained, with a beautiful view of the city. The staff was friendly and helpful throughout our visit.

I highly recommend booking the lounge and breakfast package. The lounge access was a great perk, and the breakfast offered an excellent selection of quality food each morning. It added a lot of value to our stay and was definitely worth the extra cost.

Overall, a fantastic experience, and we would gladly stay here again when visiting Osaka.

10/10

Exceptional

21 Jun 2026

MELANIE

Hotel was well located and clean. Spa was great as as the view.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

SILVIA

The place was great beautiful views from room, the staff kind and sociable.

Family_with_children

10/10

Exceptional

18 Jun 2026

Daniel

We loved the hotel. It was a great location- in a beautiful part of time. Staff was great. Didn't get to use the gym or pool but seemed nice. Rooms were typical hotel rooms but clean, comfortable and quite. Beautiful views of Osaka from our room! Only complaint was the bar wasn't open in the evening. We like to have a drink in the evening but had to find another venue. There was a great bar (not run by the hotel) on the first floor with super friendly staff, nice food and good desserts so worked out well. There was a Lawson's right by the hotel as well for any other needs we have. Would definitely stay here again if the opportunity arises in the future.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Hop

We had a wonderful stay at the Candeo hotel. Beautiful and clean with everything provided. The bathroom was very nice with huge shower and love the separate room for toilet. Very well maintained. Staff was very helpful too.

Family

4/10

Poor

17 Jun 2026

Payam

I spent two weeks in Japan and this hotel was not very good. The rooms are very small. The staff was not helpful. Also wasn't as clean as any of the hotels I stayed at in Japan. My son had to make his own bed. It was a strange twin size type of bed by the window and he didn't know how to do it and the staff wouldn't do it for him.. also I got the lounge pass but I wasn't able to use it. They weren't willing to accommodate me in any way.

10/10

Exceptional

17 Jun 2026

Shannon

Clean, beautiful rooms and common areas, beautiful views, good buffet restaurant, and nice and helpful staff.

Family_with_children

10/10

Exceptional

17 Jun 2026

Nathan

Best Room & Hotel Ever!

Partner

6/10

Pleasant

15 Jun 2026

Jane B.

Hotel was clean overall but the housekeeping seemed fairly inconsistent. One day the bed is made and the next day the bed is merely covered and pillows tossed. Also housekeeping does not vacuum your room daily nor clean anything else other than refill water bottles and towels. I stayed a week and by the end, dust was settling on my table which was a turn off. Spa upstairs has amazing views. Also daily breakfast is the same day after day maybe changes to the soup and fruits but that’s about it.

Self

10/10

Exceptional

14 Jun 2026

Adam

Best hotel in Osaka

Friends

8/10

Excellent

14 Jun 2026

Laurence

.

10/10

Exceptional

12 Jun 2026

Dylan

Phenomenal stay, hotel was clean and very luxurious. One of the best hotels I’ve ever stayed in

Partner

10/10

Exceptional

11 Jun 2026

Cindy

We booked a 3+sofa bed room and the room was larger than expected. The view from the room was amazing! No needs to go to any observation deck. The onsen was nice too. Having washer and dryer on site was definitely a plus. Being able to see the availability of the washers from your TV screen was very helpful. Will definitely stay here again.

10/10

Exceptional

11 Jun 2026

Lea

Checking in was a little confusing with reception being all the way on the 20 something floor but staff were so kind and helpful! The restaurant / bar / breakfast were all delicious, and our room was super clean and spacious.

Partner

10/10

Exceptional

11 Jun 2026

Daniel

Amazing hotel and location , highly recommended for Americans and other countries , also has amazing views which would make your stay more lovely . Tv channels are not the best but that’s what you get in every hotel in Japan .

Partner

10/10

Exceptional

11 Jun 2026

Caleb

An excellent hotel experience from start to finish. The staff was both friendly and professional in all interactions and drastically improved the already excellent experience. Highly recommend staying here on a high floor room for any stay in Osaka. I can’t wait to come back!

Self

10/10

Exceptional

10 Jun 2026

Luis

Amazing place! Beautiful

Partner

10/10

Exceptional

10 Jun 2026

Ana

We loved our stay. Straight forwardcheck-in and out. Very comfortable sized room, great views. Staff was professional and helpful. The bath house was an incredible experience. One small suggestion is to lower the temperature in the sauna or advise user to not stay longer than 5 minutes. That is obviously personal choice but I had to note it.

I would love to return for an extended stay and highly recommend this hotel and location.

Family_with_children

10/10

Exceptional

09 Jun 2026

Daisy

Beautiful views from the room
enjoyed brunch for breakfast and dinner
Staff was very helpful
Safe area

Family_with_children

8/10

Excellent

06 Jun 2026

Minqi

Stuff was really helpful for storing my luggage’s before my check in time, and help receive delivery including sending them to the room before we checked in. The only downside was, there is no do not disturb tag, unless requested.

Family

10/10

Exceptional

06 Jun 2026

Marcus

This hotel was an excellent choice for us. It’s elegant. The rooms are spacious, clean and well equipped with everything you need. The Buffet style Breakfast package was economical and offered a host of selections. Lunch was equally great. While reservations aren’t necessary because there is plenty of sitting, it was nice to have our selected table each night. The restaurant overlooks the city offering a panoramic view. The location of the property is central to nearby shopping (within walking distance to Umeda underground shopping mall). Train is within 3 to 5 minute walk from hotel. Overall it was great!!!

Partner

10/10

Exceptional

05 Jun 2026

Victoria

All of the staff was extremely helpful. Haruto at the front desk was very polite and professional throughout the time we stayed there!

Family

10/10

Exceptional

05 Jun 2026

Nicole

Love this location! Exceptionally clean, modern designs, comfortable beds, you are able to watch Netflix, etc, amazing rooftop baths & you can do your dirty laundry (just don’t over pack the machines). Lovely staff that spoke English & very helpful.
Do not love that the rooms are kinda small with little luggage storage space, & I didn’t like that the rooftop spa are strictly separated by gender & require nudity.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Stacey

Very nice hotel and they were nice enough to upgrade my room to a room with a nice view of the city. The hotel was very clean. Another plus is that’s it’s close to the train station!

Partner

10/10

Exceptional

03 Jun 2026

Kelly

Lovely hotel very clean and friendly staff. Amazing view from room.
Good location walking distance to train stations.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Carmine

Beautiful property great location

Partner

10/10

Exceptional

02 Jun 2026

Michael

Everything was super.. I stayed in three other hotels and this one is the best.

Partner

10/10

Exceptional

01 Jun 2026

Amy

Incredible view, comfortable, spacious room, good breakfast, onsite onsen a real treat. Central location. Would highly recommend.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Yu-Chin

The bathroom could add a board to place iPhone.

Friends

10/10

Exceptional

01 Jun 2026

jazzmine

The spa and the pool was only available for a certain time. From 5pm to 11 am the the day. I didn’t really get to enjoy the amenities because my day started at 11am and ended at 8pm was too tired to enjoy them during the day. 2 pm would’ve be perfect. Love the hotel and room was clean. View was nice.

Partner

10/10

Exceptional

31 May 2026

Min

Great location!

Family_with_children

10/10

Exceptional

31 May 2026

Mark

Room was very nice, good location.

Friends

10/10

Exceptional

30 May 2026

Marie-Josée

L’ensemble des commodites

Family

2/10

Poor

29 May 2026

Harsh

Absolutely horrendous service. We booked a room for 4 nights for 3 guests. The hotel boasts to be a 5 star hotel but the service is worse than a 1 star hotel. The property is at a very good location and has excellent views of Osaka but the staff is most unhelpful and the service is terrible. For the rates they charge, they should be more efficient. The reception staff doesn't even smile when you check in and check out. They refused to help with the bags and we had to carry the bags down ourselves. They didnt make the third bed and wanted us to make the third bed ourselves. They also firstly crib before giving you water and when they do agree to give water after we raised a complaint, the staff asked us to go down to the reception to collect water bottles. They frown when you ask for anything at all. The room had no iron, the locker was smaller than a pigeon hole, no USB or c type charging point, they refused to lend us an adapter despite it being one of the so called amenities which can be rented.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Guillermo

For dinner, the only option they have is buffet. If you are planning just a salad and a glass of wine at the hotel, you need to purchase the whole buffet and the \"unlimited\" drink option.

Partner

10/10

Exceptional

26 May 2026

Maria

Great location for easy access to trains with lots of food and drink options nearby. Very spacious rooms (for Japanese standards), clean and well maintained. Amazing views at night.

Partner

10/10

Exceptional

26 May 2026

Marta

Nice room with amazing view on the river and buildings. Staff friendly. Breakfast was great, lots of choices and seating are with a view. Gym and bath/ spa on top floor- nice amenities. Close proximity to train station and city center. We had a great time. Will stay again.

Family

8/10

Excellent

26 May 2026

Jennifer

The rooms are a decent size and great layout with lovely bathroom. All nice and modern with amazing views! The hotel baths are wonderful too but can get busy. Location is convenient to most areas but is more in the finance district and out of the chaos so you still have to train or taxi. The downside to the hotel is there is always queues for the lift in the morning and chaotic check-in desk area as so cramped. It feels stressful walking through every time. Not what you expect at a luxury hotel. The laundry facilities were terrible so would not recommend that as you pay a lot and wait around for 2 hours for wash and dry but does not dry your clothes so have to keep topping it up with money and wait around longer. We had to wait for machines too as guests didn’t empty them for a few hours - I would either use a dry cleaner or wait for somewhere else to do your laundry. If you are deciding on booking a place with a gym - The gym is also tiny with low weights, just good for a quick cardio session really as it was so busy and little space with few weights. We did experience this place at the weekend so probably worse than in the week!

Partner

10/10

Exceptional

25 May 2026

Vanessa

Room was very clean, great amenities and location.

Friends

10/10

Exceptional

25 May 2026

Franklin

Amazing room. Amazing skyline view.

Friends

10/10

Exceptional

25 May 2026

Tyler

This is a nice hotel, and it checks all of the boxes. Great views in a tiny room.

Partner

8/10

Excellent

24 May 2026

Anthony

Central location, sky bath was a stand out

Family_with_children

10/10

Exceptional

24 May 2026

Keith

Breakfast was delicious with many choices
Room was spacious for Japan and well kept
I found the bed to be uncomfortable

Family

6/10

Pleasant

20 May 2026

Royston

Awkward having to get two lifts from ground to room. Reception always crowded and no concierge.

Family

10/10

Exceptional

20 May 2026

Nora

Clean spacious room with an amazing view. Staff was extremely helpful and very easy to travel to. Wished the lobby space, times, and usage was a bit more clear but that could have been on us. However, overall it was a great spot for us to stay in Osaka.

Partner

10/10

Exceptional

19 May 2026

Maureen

Excellent location. Helpful staff. Comfortable rooms. Enjoyed the baths.

4/10

Poor

18 May 2026

USAMA

The hotel and staff are lovely, the views afforded are alright but nothing special (as you can imagine, all high rise hotels in Osaka have a similar view).

Rooms were clean and service by the cleaners impeccable, I can't fault them at all.

Where I struggle to justify ever staying here again is its value for money- this room costs more than double a similar sized one in a similar spec hotel will, but for what reason? There did not appear to be any laundry valet, mobile ordering for service items, i.e rentals (I did see the option for food however) and in general, as nice as the room and view was, it was no better than other 4-stars I have stayed in through the Umeda area.

The elevator system is clumsy at best, and during busy periods (check in & check out) the elevator wait can become significant due to the building design.

The closest station is Yodoyabashi Station, which is convenient but again, why wouldn't I just save the money to stay in a room with better amenities & access and need to catch the subway from Umeda Stn instead?

Something especially concerning was the addition of security barriers at the lobby to stop guests from stealing bathrobes and nightgowns... it makes you wonder what clientele the hotel group has attracted and again is off putting considering the price paid.

There was quite literally nothing special about the hotel nor services that warrants the price-tag, and as such I wouldn't stay here again.

Partner

10/10

Exceptional

18 May 2026

Macy

Check in was easy, the room and all of the hotel was very nice, clean and well kept. The breakfast at the hotel was good and had a lot of to choose from. Since we stayed at an Airbnb for our next location, our luggage was a bit tricky to ship, but the staff took their time to help us throughout the process and it was greatly appreciated. We did have to drive to most the things we had planned, but there’s plenty of food, drink, and restaurant options near by.

Friends

10/10

Exceptional

18 May 2026

Jamel

Beautiful room Book the high floor corner. Amazing Views especially at night!!!

Partner

10/10

Exceptional

17 May 2026

Jacob

Excellent stay

10/10

Exceptional

16 May 2026

Jean

Best breakfast, amazing staff, beautiful hotel and the comfiest beds. Second time in this hotel and don’t plan on changing it when I return. It’s a must stay at hotel. Arigato

Family

10/10

Exceptional

15 May 2026

Wilma

Excellent stay, beautiful hotel , booked for dinner buffet & although the location & view were amazing the food was not warm & therefore disappointing for the price

Partner

10/10

Exceptional

14 May 2026

John

I tried communicating with Candeo about some surprises in the room for the person I was traveling with. I tried two or three times via Expedia chat and didn’t hear back.

Partner

10/10

Exceptional

13 May 2026

john

It was great experience, travelled with 2 kids. Love the view!

10/10

Exceptional

13 May 2026

Maxim

Awesome room and awesome view. Perfectly placed in Umeda nearing incredible restaurants encapsulating what Osaka truly has to offer. Could not have asked for a better stay!

Self

10/10

Exceptional

11 May 2026

Yichao

Didn't try breakfast

Partner

10/10

Exceptional

11 May 2026

Jazmin

Beautiful hotel, great amenities and room! Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Alistair

Beautiful rooms and view . Great location .

Family

8/10

Excellent

09 May 2026

Marino

The hotel was located in a perfect area.

Partner

10/10

Exceptional

09 May 2026

Kathryn

The room was roomy and comfortable. The spa was divine and the staff was very friendly.

Partner

10/10

Exceptional

08 May 2026

priscilla

This was an amazing hotel. Right next to the train station. Nice gym with an amazing view.

Family

10/10

Exceptional

08 May 2026

Gordon

This was a very nice hotel, one of the nicest non-luxury hotels I've stayed in. The room was large and had an incredible view of Osaka from it's many huge windows. The beds were comfortable and there was extra seating, plus plenty of space for suitcases, many outlets for charging, and a table. The bathroom had a huge shower with floor to ceiling windows and a large tub. There was only one sink and toilet. The staff all spoke essentially perfect English and were extremely helpful and friendly with everything. The onsen on the roof is incredible with open-air baths and, as expected, an incredible view from the 31st floor. The onsen allows tattoos. The hotel guests were primarily all foreign travelers, many of whom don't know proper onsen etiquette, but when no one is following some of the rules, it's less impactful than if everyone is except for one person. That said, the onsen seems designed with that fact in mind - for example, the floors outside of the actual onsen room are unlikely to suffer water damage, so if people are dripping wet when they come out, it's not a big deal. The coin laundry leaves a little to be desired - it was full almost every time I wanted to use it, and doesn't fully dry your clothes in a single cycle unless you wash a very small load. The staff was responsive to problems though - for example, if people leave their clothes in the machines after the machines are done, the staff will collect the clothes and take them to the front desk.

Friends

10/10

Exceptional

07 May 2026

Michael

Amazing room with breathtaking views of the city.

Partner

10/10

Exceptional

06 May 2026

Susan

Great room; gorgeous views and access to the Exec Lounge was fabulous.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

JASON

Nice room, good breakfast, and safe property.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Kerry

Gorgeous hotel. Great location to walk to museums. The public bath on 31st floor is spectacular. 3 minute walk to lovely path along the river.

Family

10/10

Exceptional

02 May 2026

Julie

Amazing and very nice! Spa was nice indoor and outdoor, I was a solo traveler and all I can say is amazing!

Self

10/10

Exceptional

02 May 2026

Chloe

My husband's foot was cut and bleed seriously while he is in a shower.. and dont know where the sharpness came from in the bathroom. Other than this, it was nice.

8/10

Excellent

01 May 2026

Tristan

The rooms were nice and the onsen was fantastic. The view from the rooms can’t be beat. We were however a little disappointed with the housekeeping services and the comfort of the bed. I would’ve expected used mugs be replaced or cleaned, and more than once dirty towels and trash next to the bin were left in the room. As well, the underside of the toilet seat was visibly soiled.

Partner