Ana Crowne Plaza Osaka

Japan , Osaka
Osaka Shi, Dojima Hama, 1-3-1
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100 reviews shown

10/10

Exceptional

15 Jan 2026

Estelita

5🌟🌟🌟🌟🌟all the way cleanliness, staff are very friendly and courteous.

10/10

Exceptional

18 Dec 2025

Donghong

Room is well designed and clean. Staff is very helpful in getting me an upgrade.

10/10

Exceptional

28 Sep 2025

teegs

All of it. Great hotel

Leisure Family

10/10

Exceptional

27 Sep 2025

Simon

The staff were courteous and professional. The room was clean and well-equipped. The air-conditioning was very effective.

Leisure Self

6/10

Pleasant

18 Sep 2025

Darshan

The hotel room is spacious but bit far from town. You have to take a train from Umeda and also have to walk outside the Umeda station to the local station which was bit uncomfortable as we had 2 pcs of luggage rolling around.

The bathroom was bit dirty.

Leisure Family

10/10

Exceptional

31 Aug 2025

Atsuko

spacious room, close to stores

Leisure Family

8/10

Excellent

09 Jun 2025

Michael

The hotel itself is amazing! Great Location, Great Staff, and you almost felt RICH for staying there. HOWEVER, the one negative (which was pretty important), was that the beds were like sleeping on concrete. After long days of walking and being exhausted from travels, it was disappointing to come back to the room and attempt to laydown on the bed, only to be met with a solid surface. Everything else about the stay/hotel was AMAZING....but since we were there to primarily sleep, the bed comfort was very disappointing.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Breelyn

The hotel was very big and nice. Front desk staff were ok, not super friendly. Location was also ok, nearby train station still a bit of a walk especially with luggage.

Leisure Friends

6/10

Pleasant

13 May 2025

Kenney

The hotel was beautiful and well situated near Osaka station, however we did not feel the staff was welcoming and nice like in other places.

Leisure Family

8/10

Excellent

11 Apr 2025

Robert

hotel is neat and clean and staff are very friendly. The person who greeted us, a girl named Quyen, gave a thorough explanation of all the hotel had to offer, including its restaurants with delicious food. It was also very easy to get a taxi through the staff at the front desk. The only drawback was the hotel's location a bit beyond walking distance from the interesting downtown areas.

Leisure Partner

8/10

Excellent

06 Apr 2025

Hung

Excellent service, nice staff

Leisure Family

10/10

Exceptional

03 Apr 2025

Janet

Enjoyed our stay. Although the buffet breakfast was on the more expensive side, the food was delicious and was nice to have a selection of Japanese foods available!

Leisure Family

6/10

Pleasant

26 Mar 2025

Jennifer

It was fine until the housekeeping staff mixed up the hypoallergenic pillows with the feather pillows and didn't understand not to mix the pillows up with major allergies already told to the staff. it sets the day up with headaches and not being able to function all day, if not multiple days.

Business Family

10/10

Exceptional

31 Jan 2025

DAVID KHAI LIAN

Good customer service..

Leisure Family

10/10

Exceptional

09 Dec 2024

Tom

Such friendly staff at check-in.

Leisure Family

10/10

Exceptional

25 Oct 2024

FREDERICK

Near Juso train station and close to necessary amenities.

Leisure

8/10

Excellent

17 Aug 2024

Fabrizio

Great location for osaka center and airport

Leisure Family

8/10

Excellent

01 Aug 2024

Atsuko

Rooms are bigger compared to hotels in the same price range and can accommodate 3 or 4 guests with multiple beds or even bunk in rooms.

Leisure Family

6/10

Pleasant

25 Jul 2024

Erik

The cleaning crew used an air freshener that smelled strongly of curry. The pool was only available for people over 16.

6/10

Pleasant

24 Jul 2024

Serah

Hotel was nice and well staffed with helpful people. Lots of food options and lots of close by stores for food and necessities. A little farther than we initially thought for train stations and the beds weren’t super comfortable. But given it’s our first time ever staying in Japan- I don’t know what my expectations were.

8/10

Excellent

18 Jun 2024

lida

the room was too small and dose not have any window, the staff are so good but could not speak english at all and comunication was dificult, there was no tourist information in hotel

8/10

Excellent

14 Jun 2024

Long yi

I enjoyed how clean it was and it was comfortable and quiet. I wish the gym and pool were free or cheaper. 1320 yen each

Leisure Family

10/10

Exceptional

02 Jun 2024

Stacie

Excellent!

Great location near Juso station. Friendly staff and good price

Friends_and_family Friends

10/10

Exceptional

13 May 2024

Odalys

It was an amazing hotel!

Leisure Partner

6/10

Pleasant

04 May 2024

Alexander

Nice enough hotel but food could use improvement

Big hotel with helpful, attentive staff. Seemed to play host to a lot of large one night groups, who would be noisy in the corridors and slamming lots of doors in the morning when leaving with luggage. The toilet in the room was the loudest I’ve ever heard - louder than an aeroplane toilet - and created this big vacuum noise when you flushed. You will definitely wake your partner if you use it in the night. The gym and pool etc was a nice facility to have. You have to pay about ¥1400 per person each time you want to use it, which seems a bit steep. It’s also a bit run down. The breakfast was only ok. There was quite a lot of variety across western and Asian options. But lot of the food was not kept hot, which means you waste food picking up a fried egg that turns out to be stone cold. It was sat under a warming light, but warm it, it did not. And the food was all exactly the same every day. You couldn’t get a banana or speciality coffee or anything like that. They also played the same one song ON A LOOP, every single day the whole week we were there. I would go insane if I worked at that buffet.

Partner

4/10

Poor

14 Apr 2024

ashik

Quite a distance from the train station, and the rooms are inconceivably tiny. Buffet breakfast was good. Staff are very good and make the extra effort to help in any way possible

Leisure Family

10/10

Exceptional

03 Apr 2024

Maharlika

All in one hotel. Lots of services/facilities to offer, very near to Juso station and eating/restaurant areas, very nice and fancy accommodation, and most importantly, very friendly attentive staffs! Thank you so much for taking care of us for our whole stay.

Leisure Partner

10/10

Exceptional

16 Jan 2024

Anibal

Awesome property

Business

8/10

Excellent

08 Jan 2024

Abraham

The Hotel Plaza Osaka is a very convenient location for travellers wanting to easily explore Osaka, Kobe and Kyoto; I was plesantly surprized! I will definitely come back. One drawn back though: the room booked had a very noisy small refrigerator. Considering the size, the engine noise that this appliance made woke me up several times! Perhaps it's time to repair or replace this device please.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2023

sagar

Place is excellent and staff is very kind. Recommend for staying

Leisure Family

10/10

Exceptional

10 Nov 2023

Xavier

The staff was friendly and accommodating.

Leisure Family

8/10

Excellent

17 Oct 2023

cyrus

good value, clean, close to everything

10/10

Exceptional

09 Oct 2023

Paulina

Great service

10/10

Exceptional

20 Jun 2023

Felix

I will returning

10/10

Exceptional

28 Jun 2022

Atsuko

Room was spacious enough for four of us, most hotel staff were very nice

Leisure Family

10/10

Exceptional

04 Jan 2022

Shanda

The hotel is HUGE! Several restaurants to choose from and it has a gym! Staff was super friendly too! I will definitely be back. :)

Leisure Partner

8/10

Excellent

11 Oct 2020

Verified traveler

Good stay except found bathroom small .

Partner

10/10

Exceptional

12 Jun 2020

Verified traveler

Wonderful stay in Osaka

I had a splendid stay at the hotel and the staff were especially nice. I got in late and left early so I didn’t notice anything wrong with the room but it did feel a little small.

Business

10/10

Exceptional

22 Jan 2020

Verified traveler

The room is clean and tidy. Recommended!

Self

8/10

Excellent

25 Dec 2019

Tom

Very nice hotel location not so great.

Hotel Plaza Osaka, is a very nice hotel, with a very warm welcome on arrival. Check in was great. Hotel offers all kinds of services with different restaurants a shop on the ground floor... The location is not great for tourism, the area is a bit out of the way for the sites to visit. The area has pleanty of hotels by the hour around...

Partner

8/10

Excellent

15 Dec 2019

Ong

Hotel Plaza Osaka for vacation

Pleasant 5 day stay with unique check-in experience. Very detailed and friendly. The staff were courteous and hepful. Room was quite spacious and clean, especially liked the plasma air cleaner. Surrouding amenities to get food and stuff was more than sufficient, MOS burger, convenience stores, neighbourhood shops, even a Donki shop. However, although only 1 stop from Umeda main station, it may help if there are shuttle bus service provided.

Friends_and_family Family

8/10

Excellent

01 Jul 2019

Naoki

Convenient for family

Only about 5min walk from the closest train station which is just one stop from Osaka/Umeda. There are many restaurants and bars in the area and you see lots of drunk people late at night especially on weekends. Many convenient stores nearby. Decent space with triple beds

Family

6/10

Pleasant

04 May 2019

Tony

Small rooms and beds.

Very small room with equipment they requires upgrades. Bed was too small for 2 persons. Big plus though is the (external) gym and pool that can be used for a fee; really enjoyed that.

Friends

2/10

Poor

04 Feb 2019

Joseph

Wasn’t impressed at all

Booked for a double bed when arriving was told they didn’t have one . Forced to stay in twin bed room during the stay.

Partner

10/10

Exceptional

02 Feb 2019

Verified traveler

Very good.Hope to be back next year.Staff very good.Very clean hotel.

8/10

Excellent

30 Jan 2019

Extremely helpful staff, clean and comfortable room. The only negative was the wifi. It was free but wasn't able to to load the simplest websites or pages.

8/10

Excellent

05 Jan 2019

the parking is too complicated.

8/10

Excellent

01 Jan 2019

Nice clean hotel, as with most Japanese hotels their beds are harder than other hotels. With that said I would stay here again.

8/10

Excellent

20 Dec 2018

Hotel room are clean. Very nice attitude from hotel staff. Will return to stay!!!

Family

8/10

Excellent

17 Oct 2018

Stephen

Nice But Far Away

Not near the cool places in Osaka, so you will need to catch a train or bus into town.

8/10

Excellent

31 Aug 2018

Near Joso Market

The hotel is in a convienent location. room is bigger than most hotel room in Osaka. But of course the room is bit older. but still good value for money.

The reception service is a bit cold, i guess it is because English is not widely used here. But you got a cute smart robot assistant by the side of the reception.

Room cleaning quite good, but not sure the carpet being vacuumed each day. As I found the cramps on the floor still there after 2 days.

Family

8/10

Excellent

31 Jul 2018

Verified traveler

Convenient location

Just five min short walk from train station. There are many stores (such as seven eleven, family mart..) between the hotel & train station

Family

4/10

Poor

26 Jul 2018

Isabelle

Staff at the reception and at the breakfast was very friendly and professional, very large choice of meals at the breakfast. Unfortunately the bathroom was not as expected was old with scratches on the tap and not very well cleaned. It is not acceptable. The bathroom needs urgently to be renovated.

Family

10/10

Exceptional

24 Jul 2018

Very nice hotel. Tiny bathroom. Great service from very friendly staff. Near train stations and shopping districts.

10/10

Exceptional

15 Jul 2018

Derek

Nice hotel in a quiet area in a very busy town.

Good location, near to stations and shopping. Only hard to find smoking areas. Had to go down all the way to the bicycle park outside to have a smoke break.

Best Regards
Derek Chua

10/10

Exceptional

10 May 2017

Yolanda A. Hohenshell

The Plaza was a relief to find!!

Loved our stay, staff is wonderful & very helpful!!

4/10

Poor

11 Apr 2017

Verified traveler

Fitness/Onsen was closed, air extraction was dirty
there is a lot of love hotel around plaza

8/10

Excellent

29 Jun 2016

Verified traveler

Big space room , and quite environment

nice stay at this hotel , room is big and clean, for sure i will be back to stay in this hotel

8/10

Excellent

18 Jun 2016

Verified traveler

There is coin laundry in the basement. I find it very useful.

Family

6/10

Pleasant

04 May 2016

Robert

Hotel was close to Juso Station

It was a close walk to Juso subway station, however hotel was outdated and didn't have an airy ambience. It felt cluster because of the design.

8/10

Excellent

17 Apr 2016

Verified traveler

Review of Plaza Osaka

Location in terms of accessibility is good.
No complaints about the hotel. However, the surrounding is fairly \"complicated\" with the night lives and love hotels around.

Partner

10/10

Exceptional

12 Apr 2016

Verified traveler

Great place to stay - excellent service

Fantastic place to stay with excellent service. The only negative point was that some Chinese guests on the same non-smoking floor as me were all smoking and the hotel staff had to stop them. this is not the hotel's fault though.

8/10

Excellent

06 Apr 2016

Benjamin

Nice gym, but hassle to use. Nice room, location??

I only stayed one night, and chose this hotel because it provided a gym. It was a Gold's Gym, which required an extra fee. Once I paid the fee I was told that I could not use my own rubber-soled shoes, but needed to pay to rent some of the gym's shoes. This required an additional trip to my room insofar as no negotiation was possible on this matter. The gym had many other rules, and the man showing me around did not speak much English, but I got the point. The room itself was nice enough for my needs, despite not being very large. The hotel is located far from the airport, and requires 3 different train connections to get to the airport. Although the first station is a short walk from the hotel, getting clear instructions in English to use the trains from hotel staff or others is a challenge. I was lucky to run into another tourist who knew what to do.

4/10

Poor

04 Apr 2016

Verified traveler

Don't be fooled by the modernised facade, the rooms in this hotel are tired and of a low standard. The bathroom in our triple room was of moulded plastic with a huge step up, as if on a boat - an old one at that.
The beds were hard and uncomfortable, even by Japanese standards. We were in town for sightseeing so managed to spend as little time as possible in the room itself.
The area is full of 'love hotels'.

Partner

6/10

Pleasant

14 Jan 2016

Verified traveler

Osaka stay

3 star hotel in Osaka for one night stay to see Universal Studios. The hotel is bit of a walk from the train station and one must go through a bit of seedy areas (esp if you get lost like we did so stay on the main road!). We got a room with 3 beds which was tight but great for budget travelers (myself and my daughters). Clean room with only one issue of the electricity going out at 1 am but the night manager came right up and fixed the breaker (could of been bc of my cpap machine).

8/10

Excellent

05 Jan 2016

Rica

will stay here again

staff friendly...room also clean and comfortable..

8/10

Excellent

29 Nov 2015

David H.

Good mid-price Osaka hotel

Had to walk eight minutes to the local subway to cross the river to reach main railroad station. First room stank of cigarettes, so we immediately requested a change which they immediately granted, on a higher floor. Staff polite and helpful although some had minimal English. The breakfast buffet, both Japanese and Western, was the best we had of seven hotels in Japan on this trip, all others with higher ratings. Room is basic but good. No WiFi in the room. No English TV.

Partner

6/10

Pleasant

26 Nov 2015

Verified traveler

Decent

IMO, the room was decent. Clean enough to stay. Room size is small - perhaps suitable for average japanese body size. Wifi was good and working fine in my room.

8/10

Excellent

25 Nov 2015

Verified traveler

it is decent hotel with great service and clean room. also it was close to subway station, which was good for travelers. It took about 20mins form hotel to osaka station. however, it took almost 1 hour to namba/umeda and 1 and half hours to kansai airport. the public transportation is pretty convenient in osaka but i think you better be aware of it

Partner

8/10

Excellent

11 Nov 2015

Pac NW Traveler

Old school glory

This was an older hotel. I think in the 70's it was quite grand. The staff has maintained it quite well and the service is nice.

6/10

Pleasant

04 Nov 2015

KAZUKI

nice clean hotel

Nice clean hotel.

Family

6/10

Pleasant

03 Nov 2015

Benjamin

This hotel is nice but the furnishings are old. Comfortable enough and the rooms are large. My room had been smoked in, often, but was clean. The bathroom is odd but functional. Overall it was OK.

8/10

Excellent

31 Oct 2015

Verified traveler

Great value and experience

Great value for money

Family

8/10

Excellent

11 Oct 2015

WeeJin

It was clean and quite, but bathroom was too small.

Family

8/10

Excellent

11 Oct 2015

Jessica

Wonderful hotel for travelling siblings

This was a very pleasant hotel with friendly bilingual staff - Some of the most friendly staff I have encountered! I felt very welcome before I even stepped foot in the hotel by the wonderful man at the doors - he wished us a good morning/day/evening each time we saw him and had a general air of welcome. The staff at reception were efficient and friendly. Even at their busy times (evening check-in's) they provided quality service.
It was a real pleasure staying in this hotel.

Family

8/10

Excellent

01 Oct 2015

Ong

Plaza Osaka Hotel

Had a pleasant stay just one stop from Osaka/umeda station. There is a street behind with food stalls and restaurant, and a supermarket very nearby. Quite convenient.

Family

10/10

Exceptional

17 Sep 2015

Verified traveler

Wonderful hotel that I would stay again :)

This hotel is great, from the friendliness of the staff, to the cleanliness and large size of the room, and to the great location of the hotel, it is very close to Juso train station (and there is a wonderful cafe in the train station called Fred's Cafe)! They even fixed the wifi when I was having issues with it and they fixed it super fast with a smile! I loved my stay here and I will recommend it to anyone going to Osaka!

Family

4/10

Poor

08 Sep 2015

Marie Aimee

not the best

nothing outstanding for this type of medium size hotel. Boutique hotel, for same price, is better.
none of the staff can speak english at the counter.
the hotel seems to be more into groups especially Chinese groups.
single room is very small

6/10

Pleasant

07 Sep 2015

Verified traveler

Last minute booking

I was in Osaka for Summer Sonic 2015. Beggars cant be choosers. It was as good as possible for that price.

8/10

Excellent

31 Aug 2015

Dasaratha Raj

Good hotel!

Stayed here for 2 nights and the hotel had every basic necessities. Downside is the hotel room walkways had a stale smell but the rooms were ok.

Partner

8/10

Excellent

26 Aug 2015

Robert Aaron

My Osaka Hotel Stay

No complaints about the room. It is well maintained. The staff are friendly and very accommodating.

Family

6/10

Pleasant

18 Aug 2015

Samantha

Not like the pictures...

I picked this hotel because it looked nice in the photos, could fit a family of five and it had a great price for Osaka. When we got into the room, we realized that it was not like the photo online. The room was a smaller than we expected. The description of the hotel advertised \"free wifi in room, pool\" however we realized once we were there that wifi was only downstairs in the lobby and the pool cost 1000yen per person and it was only for people 16 and up. The website says without adult supervision but it's actually no children at all regardless of supervision. So disappointing, especially when we told our kids that we would get to swim and relax after a long day of exploring this awesome city. The room was also not very clean. It was just old and kind of grimy. You can tell the hotel is ready for some renovations. Next time I'm in Osaka, I will definitely be looking to stay elsewhere.

Family

6/10

Pleasant

18 Aug 2015

Patricia

Not so happy!!,

So from the picture our room didn't look like it at all. When we enter the room it had a really nasty smell. When we try to exchange the room they were really rude and told us No. Also on the website it said there was a pool. That kids under 16 had be accompany with an adult. So we try to go they said no kids allow even if parents that was only 16 and up. Plus they had a fee to be able use the pool per person. We also didn't know there was a parking fee that we also had pay per day. So overall we weren't satisfied with this hotel.

Family

8/10

Excellent

05 Aug 2015

LISA

Great Service

We arrived very late at the hotel and we were greeted by a very nice man on the reception who went out of his way to help us and give us train information for the following day. The room was surprisingly big for Japan and it was very clean and comfortable. I would stay again

Partner

10/10

Exceptional

26 Jul 2015

Trisha

It is very close to the Juso train station. Stayed here when in Osaka to go to Universal Studios. It was 2 quick train rides to get to Universal.

Family

4/10

Poor

26 Jul 2015

Verified traveler

Even for the price think twice

All the amenities are old but all you need is there. The dusty feel of corridors and bed covers etc. is off putting, as well as the young and ill rained front desk personnel.

4/10

Poor

20 Jul 2015

smelly room

Very dirty carpet & slippers. Room is smelly. Its very different from the photos from the hotel website.
Nearby is red light zone, not suitable for single lady or family.

Family

4/10

Poor

20 Jul 2015

Verified traveler

unhappy stay

Room's not very well maintained. Smells weird if air filter is not turned on.
Hotel's condition is old, crowd are mainly from mainland.
Neighbourhood are quiet at late evening.
Walking distance to Juso subway.
Polite doorman and patience concierge.

Family

4/10

Poor

16 Jul 2015

martina

bad quality/price ratio

Small, humid, nasty and smelly room. Breakfast is not included and the breakfast hall is open just until 9:00.

4/10

Poor

14 Jul 2015

not truly a 3.5 stars hotel

Room smells very bad.
Very dirty carpet.Hotel slipper is not clean and its in mesh so can't wash. I can't take off my shoes even after bath.

Hotel nearby is red light district. Not suitable for kids n ladies.

Family

8/10

Excellent

08 Jul 2015

Marc

Great hotel.

Great hotel great price. Do not get discouraged by other reviews about the love hotels. Love hotels are common in Japan they are not bad. Located 5 mins from the train station. Has own gym and heated swimming pool. Staff was friendly. Not much immiedatly around but that's were the train station comes in hand! Learn to use it! 7-11 takes international debit cards only 1 min walk. Next station Umeda has outback steak house TGIF yummy:)

Family

10/10

Exceptional

08 Jul 2015

Charisse

Great hotel!

Awesome hotel! Triple/quadruple room is spacious and comes with a kitchenette. There are convenience stores nearby.

Family

10/10

Exceptional

08 Jul 2015

Amanda

Great stay

Overall great place. I would recommend to anyone.

Partner

8/10

Excellent

30 May 2015

Dom

Close to subway and all other shops.

They speak good English and answered a lot of questions on local traffic.

2/10

Poor

27 May 2015

ron

never a gainhotel

less said the best, swimming pool not included in price and no western tv or news in English location to rail station only good thing ,will never stay again no microwave

6/10

Pleasant

14 May 2015

Verified traveler

Trip to Osaka

Its good, but we can hear the sounds coming from the room above

Family

8/10

Excellent

05 May 2015

Verified traveler

Quiet and comfortable

With google maps/printed map the hotel was easy to find, two stops away from Umeda and a five minute walk from the station (Juso). The staff was friendly and efficient, we didn't hear from them except when needed. The room was not too small, (for a hotel room in a big city in Japan!) and felt clean. We weren't disturbed by other guests at all. The area felt quiet and we found some local resturants near the station. This was a really good one-night stay before our continued travel.

Family

10/10

Exceptional

27 Oct 2014

HWANG

good.

First visit Osaka and good accomodation.

Partner

10/10

Exceptional

29 Jul 2014

KVW

Arrived late left early

We were truly just looking for a bed between train rides. It was a little tricky finding our way to the hotel from the train station but we made it with a little help. We were very comfortable in our room and enjoyed the lights of the surrounding neighborhood. We would stay here again.

6/10

Pleasant

04 Jan 2014

Diane

No pool, plenty of love hotels.

There was nothing \"wrong\" with the hotel. The staff were helpful and polite, and it's really close to the train station. I didn't like having to walk my children through all of those love hotels, but they didn't know what they were. It was still awkward for our family. There were only 2 complaints I had about the hotel itself; 1) the rooms were tiny 2) the pool advertises a pool, but the pool is NOT a part of the hotel. It's actually a part of Gold's Gym. Very misleading since that was an amenity I was looking for.

Family