Thomas
This is an exceptional hotel - and everyone we interacted with was gracious and genuine. Sanjay the guest relation manager made our visit here special. The staff anticipated our needs and acted rapidly and accordingly. Stellar service. They also never forgot our names if they recognized us in the lobby. As a new hotel, it was clean, comfortable, and out of this world. It's also conveniently close to an underground entrance that leads eventually to Osaka Station and everything else in between. So glad we stayed here at the end of a two week trip - it ended up being one of the best hotel stays. Hopefully, this hotel continues to remain great. I hope to return.
