Name: Elsereine Osaka
Address: 1-5-25 Dojima, Kita-ku, Osaka Shi, 530-0003, JP

10/10

Exceptional

30 Apr 2026

Annemieke

We had a very pleasant stay at Hotel Elsereine. The staff was very friendly and helpful, the amenities were good and our room was clean. The location of the hotel is great, as it is in walking distance of multiple stations. We were provided with things such as wayer bottles, soaps, shampoos, hair brushes and toothbrushes. The pajamas provided were nice too.

Family

10/10

Exceptional

22 Apr 2026

Abdoreza

i loved to stay at this hotel , great location great staff
Accept .Manager of First floor restaurant was very very stupid and fascist and lies ant not honest person he doesn't match with the rest of staff
all staff of front desk they are very polite and helpful i was please with them ,

Self

10/10

Exceptional

23 Jan 2026

Ryanna

Great

10/10

Exceptional

29 Dec 2025

Muni

Very clean, friendly staff and great location

8/10

Excellent

29 Dec 2025

Justin

Service and cleanliness and amenities are the best

10/10

Exceptional

19 Nov 2025

DANIELA ANTONINA

Amazing

Friends_and_family Friends

8/10

Excellent

17 Nov 2025

Rajeev

Huge hotel and luxury feeling

Leisure

10/10

Exceptional

17 Nov 2025

Eric

The room was super clean and in excellent shape. The daily cleaning was top notch. The room is a little small for 3 people, but it would be perfect for 2 people. Front desk staff was super helpful.

The location is what really makes this hotel excellent. It is connected to the Dotica underground passageway that can be used to walk to Umeda Nishi station which we used for most of our touring. If you need other lines you can walk just a little further underground to the Osaka station with many trains and other subway lines. To get there you go to level B1 from a separate elevator to the regular ones. We found this super handy. Especially when it is raining.

Leisure Family

10/10

Exceptional

15 Nov 2025

Canhua

Exellent

6/10

Pleasant

12 Nov 2025

Nadia

I felt it was overpriced for the standard of the rooms

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Timothy

The room was spotless. However, don’t try to ask for early check in (even if it is one hour before official check in), because they will ask for a fee that exceeds the daily rate. Spare yourself feeling this indignity. Otherwise, the hotel is very nice and modern and well located.

10/10

Exceptional

12 Oct 2025

Karen

Wonderful buffet breakfast with both asian and western options. Plenty of choices and reasonable price.

Leisure Partner

8/10

Excellent

13 Sep 2025

Chie

Clean and safe. Very convenient because we can take underground path to any major places such as station, department stores, shops and restaurants without heat on the ground in the summer time or rainy days.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Randall

The staff was excellentnand the hotel is beautiful. Would definitely stay again

Leisure Partner

10/10

Exceptional

16 Aug 2025

Jane

Very clean, stuff are very friendly and location is great

Leisure

10/10

Exceptional

10 Aug 2025

DENISE JEAN RENEE

Love the property. In a good area. Staff were great!

Leisure Partner

8/10

Excellent

24 Jul 2025

Chang

This place is pretty good. I’m not familiar with the actual transportation, I don’t give commands for something not certain

8/10

Excellent

02 Jul 2025

Yuri

Great location, clean. Need bit more space for the room.

Leisure Family

10/10

Exceptional

28 May 2025

Fermin

A perfect place to stay, well located, friendly staff, clean rooms.

Leisure Family

10/10

Exceptional

21 May 2025

JOSE

Safe and a short walk to the train station

Leisure Family

10/10

Exceptional

30 Apr 2025

kam hung

Friendly front desk

Leisure Family

10/10

Exceptional

26 Apr 2025

Efrain

Was a great experience

Leisure

8/10

Excellent

18 Apr 2025

Matt

One of the staff members in the restaurant does not exhibit an appropriate attitude, and unfortunately, I have to deal with her every day.

10/10

Exceptional

11 Jan 2025

David

Loved the decor

Leisure Partner

6/10

Pleasant

15 Dec 2024

Verified traveler

Room too small for 2 adult, 1 child

Rooms were way too small for 2 adults 1 child when the sofa area was setup as the 3rd bed. Cant walk when luggagea are opened up. The booking should have suggested a bigger room size.

Friends_and_family Family

6/10

Pleasant

24 Oct 2024

GARY

rooms were small and the buffet was disappointing compared to other hotels I had stayed in. the staff was very nice and helpful

Self

10/10

Exceptional

21 Oct 2024

Elaine

Staff at the front lobby especially Mr. Fu was very helpful and gave lots of tips to make our vacation more enjoyable. The luggage transfer service from our hotel in Kyoto to Elsereine in Osaka was awesome. One thing that the hotel needs is a self service laundry room.

4/10

Poor

12 Oct 2024

Rucha

Some of the staff was very rude and did not help with necessary things. The area is good but not good facilities considering how big hotel chain this is. There wasn’t event a smart TV which is literally available in any small hotel.
All in all the hotel was a disappointment

Leisure Family

8/10

Excellent

10 Jul 2024

johnny

Not bad, enough for a night or two

Leisure Family_with_children

10/10

Exceptional

07 Jul 2024

Rodrigo

Great place to stay. Super clean. Great staff.

Leisure Family

10/10

Exceptional

30 May 2024

Melissa

Spacious, clean rooms with AC. 5 minute walk to Osaka Station. Would definitely stay here again.

Business_and_leisure Self

10/10

Exceptional

17 May 2024

Glenn

Good reasonably priced hotel within easy walk of Osaka Station and subways

Leisure Partner

10/10

Exceptional

28 Apr 2024

Hang

Excellent service & great location！

10/10

Exceptional

28 Apr 2024

Hang

Excellent location & service.

10/10

Exceptional

12 Apr 2024

Thomas

The hotel is good and the staff are friendly. Only drawback is that the breakfast is not varied and limited options are available.
As for everywhere in Japan there is a language barrier. The area is quite central to some of the popular places to visit and many of them are walkable within a few km.

Leisure Family

10/10

Exceptional

03 Mar 2024

Radu

Just beautiful

Leisure Family

10/10

Exceptional

24 Feb 2024

andrew

Rooms were very hot & stuffy even though the heating wasnt on. Air con did nothing. Window only opens a few inches. Nothing wrong with room but we spent a few very sleepless nights there due to room temperature

Partner

8/10

Excellent

11 Feb 2024

Jennifer

Great stay. Very nice staff and pretty clean.

Leisure Partner

10/10

Exceptional

15 Dec 2023

Jeanette

Gorgeous Hotel!!!

Super clean hotel. Beds are comfortable. Location was convenient for the trains and tons of eateries.

Friends_and_family Family

8/10

Excellent

12 Nov 2023

Racquel

Great room, close to transport.

Leisure Partner

10/10

Exceptional

25 Oct 2023

Quang Loc

Near shopping malls and food districts

Leisure Partner

10/10

Exceptional

06 Oct 2023

Tom

Great place

Self

6/10

Pleasant

04 Oct 2023

Phong

Bathroom smells

Leisure Family

6/10

Pleasant

06 Sep 2023

Yiu Fai

Quite far from the station

6/10

Pleasant

29 Jul 2023

Xiaohong

the room is damp

Leisure Family

10/10

Exceptional

26 Jun 2023

inda

Very nice hotel. Beautiful decorations.
The breakfast was excellent.

Friends_and_family Family

10/10

Exceptional

16 Jun 2023

Melody

This Hotel was very beautiful, clean and the staff was friendly and helpful. They have a breakfast buffet and there are many restaurants near by. Close to subway and train station. I would definitely stay here again.

Leisure Family

10/10

Exceptional

12 Jun 2023

Patricia

Unexpected gem in Osaka! I selected this hotel for its great value but was surprised with its quality lobby, great staff and I am writing this review to say: the bed sheets were the cleanest I have ever seen in the world! They smelled like nothing. Like invisible. Like air. Like water. It was the cleanest and most comfortable we had in years. Also, the hotel lobby was very luxurious. Impressive. Highly recommend. Very safe neighborhood within walking distance of the Osaka train station.

Leisure Family

10/10

Exceptional

01 Jun 2023

Joao carlos

Highly recommended!

This hotel was perfect. The rooms are big, with comfortable beds and great showers.
Breakfast was great, plenty of options. Avoid going from 7-8 am as it is really crowded. At 9 am there was just us!
The location was also pretty good. Walking distance to Shinkansen station and subway station. I highly recommend you for your Osaka stay.

Partner

10/10

Exceptional

13 May 2023

Roberto

Great

10/10

Exceptional

05 Feb 2023

Chris

Beautiful property and clean with very nice staff

Leisure Friends

10/10

Exceptional

20 Aug 2022

Tiffany

Excellent location. Beautiful, clean hotel. Exceeded our expectations.

Leisure Friends

10/10

Exceptional

30 Jun 2022

ALLAN

Very unique decor gave a nice impression

10/10

Exceptional

02 May 2022

Karina

A piano and breakfast

Leisure Family

8/10

Excellent

14 Dec 2021

Jerome

This hotel seems like a built for women by women. Everything about the décor screams female. A lot of pink. The view from the room was stunning especially at night. The front desk staff was absolutely amazing.

Leisure Self

4/10

Poor

11 Mar 2020

Kenny

I wanted to have a bottle of water.

Business Self

10/10

Exceptional

29 Feb 2020

Susan

It was close to my work, so I was able to walk. It is very quiet and comfortable

Business Self

10/10

Exceptional

17 Feb 2020

Takashi

Great hotel with great staff

I love this hotel as it is beautiful and the staffs are so great.

It is a bit of a walk from JR Osaka station but it is connected by the underground path so that you do not need an umbrella even if it rains.

Business

8/10

Excellent

10 Jan 2020

Verified traveler

The hotel has a number of reviews commenting on its white-marble Cinderella meets Liberace aesthetic. It's odd considering the hotel is so new, but hey it's Japan.

Hotel lobby is on the 1st (Japanese/American 2nd) floor and has an odd wet-sheep lanolin smell about it as you ascend the escalator. We later realised this smell appears in other parts of Osaka too.

Twin room offered power outlets to each bed.

Room had a small couch, appearing to be a fold-out sofa-bed.

Bathroom standard Japanese pod-style with limited shelf space.

Window unable to open (possibly only in an emergency, but didn't try to open it)

Lifts were frequent and fast.

Breakfast was standard western/Japanese hotel stuff. Drip filter coffee was very strong. Hot options were usually virtually cold. Bread was usually stale but the pastries (assume par-cooked or frozen) were cooked/heated onsite and fresh.

The hotel is a slight walk south from Osaka station, but close to a few subway stations. Short walk up to Umeda for nightlife and shopping. Still there are restaurants nearby, and a big bottle shop next door.

Overall a pretty good deal for the price.

Leisure Partner

6/10

Pleasant

08 Jan 2020

Verified traveler

Pros With an exit to the underground street; I stayed in high floor, so it’s quiet

Cons: few sockets, and the locations are quite strange; shops close earlier when comparing to the shops in Shinsaibashi

Leisure Partner

10/10

Exceptional

29 Dec 2019

Ryan

Nice hotel away from the tourist and craziness

Great hotel, with very peaceful type of environment. About a 10 minute underground walk from Osaka station but the distance really cuts down on the tourist. (A plus for me). The underground walk way also a huge plus as in December it was a little chilly in the early morning and late evening. A great stay.

Partner

10/10

Exceptional

06 Dec 2019

Patrick

Osaka Happy

it was great, right in the heart of the city

Business

10/10

Exceptional

04 Dec 2019

Verified traveler

👍👍👍👍

Everything is so good.location and service
Room is clean and comfortable .

Self

10/10

Exceptional

03 Nov 2019

Darren

Wonderful service and big rooms.

Partner

8/10

Excellent

31 Oct 2019

Verified traveler

Unfortunate rude experience

Everything was wonderful except for one incident with the night desk staff. Japanese are known for politeness and being patient. I know this is one incident but it did give us a bad taste with this experience, especially it was our first night in Japan. My sister in law was in the lobby early in the morning around 1 am, trying to finish her work in the US with her internet. She could not get to open her internet so she asked for help from one young man behind the counter. Whatever the reason was, he lost his temper and cussing and had temper tantrum, his behavior scared my sister in law. His behavior is not acceptable for customer no matter what. Guest should never feel thereaten by staff.

Friends_and_family Family

10/10

Exceptional

21 Oct 2019

Amy

Good location, very clean, staff very nice, the bed is fine.

Leisure Family

8/10

Excellent

21 Oct 2019

Verified traveler

Overall the hotel was decent. The location is convenient (about a 10 minute walk from Osaka Station) and about a 5-7 minute walk to the metro station. The interior of the hotel reminds me of a barbie dollhouse. The room was spacious, but quite tacky. Overall the room was comfortable, however, it was very disappointing that there was no complimentary water bottle.

Friends_and_family Family

10/10

Exceptional

16 Oct 2019

Verified traveler

Good location. Staff very friendly and helpful. Rooms are comfortable and clean. The train station is very close and just above the subway system

Friends_and_family Friends

10/10

Exceptional

08 Oct 2019

Verified traveler

Nice breakfast; easy walk to Osaka station; close to shoos

Leisure Partner

10/10

Exceptional

07 Oct 2019

Emily

The room is clean and tidy. Closed to metro station, good location.

Leisure Family

8/10

Excellent

05 Oct 2019

Verified traveler

Service great on check in and rooms cleaned well. While design quality was great and rooms looked beautiful they were a little bit impractical in places despite being a good sized room eg double bed against a wall, no room safe, bathroom quite small and no shower gel, no bottled water. Dampened overall stay only slightly but would have made things excellent.

Leisure

10/10

Exceptional

03 Oct 2019

Verified traveler

Great location for our trip. Spectacular hotel! Staff extremely helpful and room very comfortable.

Leisure Friends

8/10

Excellent

02 Oct 2019

Verified traveler

Very elegant, friendly staff and great area to explore

10/10

Exceptional

19 Sep 2019

Janet

Super stay, very pink!

Great location, easy access to shops, restaurants etc. On a busy road but really quiet and comfortable. The buffet breakfast was excellent, masses of choice and all freshly prepared. Staff were friendly and helpful. Only downside was a lack of storage space for clothes. Apart from coat hangers there were no drawers or shelves.

Partner

10/10

Exceptional

08 Sep 2019

Verified traveler

Very nice breakfast. Staff are helpful and friendly. Room very clean and comfortable. Not far from Osaka station.

Leisure Family

8/10

Excellent

21 Aug 2019

Verified traveler

Hotel location is very convenience, staff is very friendly, breakfast is limited (not to much to choose)

Leisure Family

10/10

Exceptional

20 Aug 2019

Verified traveler

Helpful staff, lovely surroundings and central position

Leisure Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

We enjoyed our stay here. Easy access to all of the city, great staff and great rooms.

Leisure Family

8/10

Excellent

27 Jun 2019

conangirl

Fast check-in. Carpet is dated and dirty, no bottle complimentary bottle water, small room space when the third sofa bed is expanded.

Leisure Friends

4/10

Poor

25 Jun 2019

Verified traveler

Expensive. Dated. Run down rooms. OK range at breakfast.

Partner

4/10

Poor

25 Jun 2019

Verified traveler

Expensive. Dated. Not what we expected from the photos.

Partner

10/10

Exceptional

03 Jun 2019

Verified traveler

Immaculate hotel, lovely staff. Not too far from Osaka station.

Leisure Partner

10/10

Exceptional

02 Jun 2019

Verified traveler

5 min walk to subway, limo bus to/fro Kansai Int'l Airport. Excellent selection of buffet breakfast. Room is clean and front line staff are courteous and helpful.

Leisure Partner

8/10

Excellent

30 May 2019

Debra

Nice but not so clean

Overall a nice hotel, but the carpets in both of our rooms were filthy.

Family

8/10

Excellent

13 May 2019

Verified traveler

Great location within walking distance of the main train station. Hotel very clean but a few stains on the carpet let the room down. Staff very friendly and helpful.

Leisure Partner

10/10

Exceptional

11 May 2019

Andrew

Location was good, next to Subway entrance and a 10 min walk to Osaka station. You can actually take the under pass from both stations right to the hotel. Has a Family Mart right next to the hotel. morning breakfast buffet is nice, interior of the room was nice as well. Would say here again. The staff was very friendly and helpful.

Partner

10/10

Exceptional

07 May 2019

Verified traveler

This hotel is well situated. It's very close to Osaka station and several subway lines which makes it extremely easy to get around. The JR lines and bullet trains are also close by.

The hotel itself is clean, the staff very friendly and helpful and the rooms spacious (as far as japanese space goes).

Leisure Partner

8/10

Excellent

30 Apr 2019

Adrian

Generally good except for check in time

The room was an adequate size and well equipped. The bed was comfortable and there were enough electric sockets. There's a slightly odd Cinderella theme to the lobby. Access from the train station was good although slightly confusing. My biggest issue was there initial rigid adherence to the very short stay dictated by their check in of 3pm and check out of 10am. My wife was very unwell and they eventually allowed us to check in at 1.30pm but a rigid 5 hour gap between check out and check in is just too long.

Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Hotel and room is nice and clean. The room rates do not include breakfast. Near to JR Osaka station and Metro Subway.

Leisure Family_with_children

8/10

Excellent

22 Apr 2019

D

Nice hotel close to main station and transit. Room was typical small in size but very adequate. Shopping and restaurants very close by

Leisure

8/10

Excellent

11 Apr 2019

MANOJ

Location, cleanliness, staff all good. The hotel lacks some basic amenities like daily water bottles etc. overall recommend this hotel.

Friends_and_family Family_with_children

8/10

Excellent

23 Mar 2019

Verified traveler

Cute hotel. Room was small and bathroom was a little old. Convient location.

Leisure Partner

8/10

Excellent

11 Feb 2019

Verified traveler

The room is normal and the room is too small if there are three beds in the room.

Leisure Family

8/10

Excellent

10 Feb 2019

Yvonne

Good Location

We like the location which is convenient as it is near Osaka train station

Family

8/10

Excellent

05 Feb 2019

Theo

Middle of the road .

Hotel was handy to subway passage to Osaka station and several other stations , room was clean and larger than most Japanese hotels ,staff were extremely helpful and courteous breakfast was very extensive and nutritious, lots of restaurants in area and in subway passage all round a pleasant place to stay.

Partner

10/10

Exceptional

30 Jan 2019

Verified traveler

Nice hotel & good location

8/10

Excellent

14 Jan 2019

Verified traveler

We enjoyed our stay and was within a comfortable walking distance to the train station and restaraunt. We felt safe walking to the motel in the dark

10/10

Exceptional

12 Jan 2019

Verified traveler

Location to train station and restaurants. Great breakfast lots to choose from. Helpful staff for directions and where to go. Highly recommend this hotel. Excellent price.

10/10

Exceptional

06 Jan 2019

Verified traveler

Really nice hotel, friendly helpful staff. Not too far from train station. Nice restaurabts in close proximity

6/10

Pleasant

28 Dec 2018

Verified traveler

The hotel is convenient for walks the JR station with out worry the weather. Very pretty! Immediately when I step in the elevator to my room there is a strong stinky smell in the whole floor and my room. I don’t know it’s just my floor or the whole hotel. I won’t stay again because of this.

Leisure Family