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Mama Shelter Dubai

Dubai · United Arab Emirates

57jc 5p7 DubaiView location

9.0/10Excellent78 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mama Shelter Dubai

A stay at Mama Shelter Dubai places you in the heart of Dubai, within a 10-minute drive of Dubai Mall and Burj Khalifa. This luxury hotel is 3 mi (4.9 km) from Dubai Aquarium & Underwater Zoo and 4.1 mi (6.5 km) from Museum of the Future.

Make yourself at home in one of the 197 individually decorated guestrooms, featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Dubai?

This hotel has 269 square feet (25 square meters) of space consisting of conference space and 4 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Noise-free rooms not guaranteed Car recommended Events/parties allowed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 7:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is recommended for transportation to and from this property.
    • Free in-room WiFi has a 4-device limit.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Mobile payment options include: Google Pay and Apple Pay
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Parties and events (including family gatherings and birthday parties) are allowed on site
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Property Registration Number 1322275
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately AED 115 for adults and AED 95 for children
    • Airport shuttle fee: AED 200 per vehicle (maximum occupancy 2)
    • Airport shuttle fee per child: AED 200 (up to 12 years old)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Russian

    Portuguese

    Korean

    Malay

    Filipino

    English

    Italian

    French

    Spanish

    Arabic

    Chinese (Mandarin)

    Indonesian

    Romanian

    Turkish

Nearby attractions

Dubai Water Canal 0.4 km / 0.3 mi
Dubai Water Canal Waterfall 2.4 km / 1.5 mi
Safa Park 2.7 km / 1.7 mi
Dubai Opera 4.7 km / 2.9 mi
Coca-Cola Arena 4.8 km / 3 mi
Dubai Fountain 5 km / 3.1 mi
Dubai Mall 4.2 km / 2.6 mi
Burj Khalifa 4.3 km / 2.7 mi
KidZania 4.3 km / 2.7 mi
Emaar Square 4.4 km / 2.8 mi
Souk al Bahar 4.7 km / 2.9 mi
Dubai Aquarium & Underwater Zoo 4.9 km / 3 mi
City Walk 5.8 km / 3.6 mi
Jumeirah Beach 6.2 km / 3.9 mi
Museum of the Future 6.5 km / 4.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Mama Shelter Dubai

9.0
Excellent
78 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Amenities
8.8 /10
42 reviews shown
8/10
Excellent
11 Jun 2026
JOSE
It was a good and different hotel. Close to everything so taxi wasn’t expensive
Family_with_children
10/10
Exceptional
02 Jun 2026
Sonia
Such a cute place. Loved the decor, pool. Breakfast was good. Staff very helpful with taxis. I would stay there again.
Self
10/10
Exceptional
19 May 2026
khalid
A
Self
10/10
Exceptional
06 Apr 2026
Mohamed
It was good
Friends_and_family Friends
2/10
Poor
14 Feb 2026
Noah
Very terrible experience.

1. Requested the tourist tax receipt i paid at the property, they say i can get during checkout. During checkout i ask for it the front desk said they will send to me email. I asked again at the same night, he said he forgot and will send. After few days of waiting and communicating on phone still not able to give the receipt with minimal response. Very poor customer service!

As i am writing this, i am still waiting for the receipt for business claims.

2. Random calls when i was in the room alone from reception saying i was too loud and disturbing other guests, when i told them it was a mistake, no apologies at all, and just shut off the phone.

My second time here for business stay, definitely will not recommend my company people to stay here, as our office is just located next door.
10/10
Exceptional
19 Jan 2026
miriam
Very friendly
Leisure Family
8/10
Excellent
16 Jan 2026
Salem
The hotel is very good but it far away to activity
Leisure Self
8/10
Excellent
14 Jan 2026
Bina
Small Rooms but great staff and service
Leisure Partner
10/10
Exceptional
10 Jan 2026
Viraj
Clean room, courteous staff
Leisure Partner
2/10
Poor
08 Jan 2026
Charley
This hotel holds parties twice per week until 3am, and they’re so loud it’s impossible to sleep. It’s a shame this isn’t better advertised/advised as I would have avoided booking.
Breakfast had incredibly poor service, solely down to inconsistency. Staff were not attentive i the slightest and there was no coordination around tables - if you ordered something they have no idea where you are sat.
The rooms have absolutely no storage space so you’re unable to unpack if staying for a longer period.
Leisure Friends
10/10
Exceptional
30 Dec 2025
Marina
the hotel is amazing, staff super friendly, interior is to die for!! would definitely go back
6/10
Pleasant
15 Dec 2025
Kaysha
The first room I was in had black mould in the room. I was moved rooms and the same problem was in the next room. They offered another room move and I told them unless the bathroom layout is different there’s no point as it’s clearly a design fault. I was moved to a different room type and there wasn’t any mould. It’s just a shame this was right at the end of my stay. Had I had a mould free room from the beginning it would have been a great stay. The hotel and facilities were great.
10/10
Exceptional
31 Oct 2025
Sulaiman
loved it
10/10
Exceptional
15 Oct 2025
Faith
The staff were awesome in making me feel celebrated for my birthday.
Leisure Friends
4/10
Poor
05 Oct 2025
M.Cyrus
I stayed in the property for 10 days, the first 5 days you couldn’t use the bar swimming pool. Ironically those were the days of my vacation before work. No mention of construction or repairs before booking. That wasn’t cool
Business
10/10
Exceptional
27 Sep 2025
Alina
Thank you for the wonderful stay! Great room, perfect breakfast and swimming pool. Marvellous service by the hotel personnel!
Leisure Self
10/10
Exceptional
25 Sep 2025
Maurice Nichola
Everything was nice
8/10
Excellent
06 Sep 2025
Verified traveler

Comfortable, quirky and cool.

A really comfortable hotel, well maintained and very clean. The decor is very trendy and has much more personality than many of the sterile, cookie cutter hotels you might stay in. The half board option was good, but be prepared to pay some significant supplements for some menu items.
Partner
6/10
Pleasant
01 Sep 2025
Khaled
Small room and the hotel just for families and kids
10/10
Exceptional
27 Aug 2025
FATMA
My kids had so much fun at this place ♥️
Leisure
10/10
Exceptional
06 Jun 2025
NASER
So good
Leisure Family_with_children
10/10
Exceptional
29 May 2025
Mathew
Super property
10/10
Exceptional
11 Jun 2026
Stephanie
Très bien! Je recommande
Personnel sympa
Chambre très propre
Piscine et coin cinéma piscine très agréable
Self
10/10
Exceptional
12 Mar 2026
Marlene
Great hotel, beautiful poolarea and rooms, fantastic staf
Family
8/10
Excellent
16 Feb 2026
Jenni Juulia
Hyvä sijainti, siistit ja uuden oloiset huoneet. Siivous erinomaista ja jokapäiväistä.
Leisure Partner
8/10
Excellent
06 Feb 2026
Lucas
Equipe extremamente atenciosa, café da manhã muito farto, quarto com boa cama, bom chuveiro e boas instalações no geral. Internet bem rápida (cada quarto tem seu próprio roteador atrás da TV). As piscinas são excelentes e o atendimento no local é de primeira linha.

A única ressalva é que o quarto é MUITO escuro, e isso é péssimo para quem tem problemas de visão. Várias vezes liguei a TV em uma página branca apenas para tentar iluminar mais o quarto, e o uso das lanternas do celular foram utilizadas com frequência. Entendo a proposta de uma penumbra aconchegante, mas existem soluções mais adequadas para atender todos os públicos de forma satisfatória.
Friends_and_family Family
10/10
Exceptional
27 Jan 2026
Portik
A szoba nagyon jo elrendezesu es szep kilatassal birt. Az agyak kenyelmesek voltak es a takarito szemelyzet nagyon gondos volt.
Business
10/10
Exceptional
25 Jan 2026
Pietro
Stanza con balcone fantastica,il personale molto professionale e disponibile e la colazione molto buona e abbondante di pietanze.
10/10
Exceptional
24 Jan 2026
Steffen
.
Friends_and_family Friends
10/10
Exceptional
24 Jan 2026
Mireille
Le personnel est adorable et très souriant ! Nous avons beaucoup apprécié notre séjour au Mama Shelter Dubai. Nous reviendrons avec plaisir 😊
Leisure Family
10/10
Exceptional
13 Jan 2026
Giampiero
Bellissima struttura.
Vale 5 stelle.
10/10
Exceptional
02 Jan 2026
Rachel
super cool
Leisure Friends
4/10
Poor
28 Dec 2025
Sharihan
Mediocre service. One of the bartenders was doing shots with a bunch of girls and when I asked him to re-do my margarita as it did not have a salt rim - he gave me a bad attitude for 3 days. Very loud pool parties with awful music, filled to the brim with guests that differ from hotel guests. Have to flag down people for 30 minutes + to get a bill. Not a 5 star despite nice interior
Partner
6/10
Pleasant
13 Dec 2025
MARCO
Hotel molto bello, moderno, originale. Colazione buona ma con poche alternative di cose dolci si potrebbe migliorare. camere molto spaziose, noi avevamo una suite con due bagni e due ambienti comunicanti, davvero bellissima. avendo il volo al mattino presto abbiamo fatto il ceck out alle 5.00 ma pur avendo colazione inclusa e pagata non ci hanno offerto niente perché il ristorante era chiuso, da un hotel e di questa portata ci aspettavamo almeno una piccola colazione.
Inoltre su 4 gg di soggiorno, per ben due giorni non abbiamo avuto accesso all'area piscina perché chiusa per per eventi privati. Avendo pagato tale Servizio non trovo corretto non poterne usufruire, mi spettano almeno un omaggio da parte dell'hotel per il disagio invece niente.
Leisure Family
6/10
Pleasant
01 Dec 2025
Brian Radjesh
Kamer goede staat en personeel was aardig
10/10
Exceptional
24 Nov 2025
Juergen
for business perfect
10/10
Exceptional
11 Nov 2025
DENIZ
sadece temizlik konusu yetersizdi odaların
Business
8/10
Excellent
26 Sep 2025
ibrahim
Schön
10/10
Exceptional
31 May 2025
Tanya
The staff is amazing! A special thank you for the staff in the restaurant at the ground floor. Very customer oriented, friendly and welcoming.

The hotel is great with a refreshing design.

The only disadvantage was the desk in the room: it’s too small to work at.
10/10
Exceptional
28 May 2025
Zine
Trés bel hotel. Déco toujours au top avec Mama. Literie topissime.
Seul petit bémol, une piscine trop petite
Partner
10/10
Exceptional
04 Mar 2025
Alice Della
Bellissima struttura, camera spettacolare!
Personale gentile e disponibile!
Leisure Family
10/10
Exceptional
27 Feb 2025
Louis

Great option in Dubai

brand new cool hotel, well located. Nice swimming pool, good restaurants, comfortable and well designed room
Business

Location & surroundings

Mama Shelter Dubai
57jc 5p7 Dubai, Business Bay, United Arab Emirates

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