The St. Regis Downtown, Dubai

United Arab Emirates , Dubai
DUBAI, Marasi Drive, next to Lake Central Tower
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100 reviews shown

10/10

Exceptional

23 Feb 2026

Yofania

Clean facilities and staff

Partner

10/10

Exceptional

24 Jan 2026

Allan

Fantastic property in downtown Dubai

Business

10/10

Exceptional

23 Jan 2026

Natasha

The rooms were very spacious and very very clean! Probably one of the nicest hotels I’ve ever stayed at. Would recommend staying here again.

10/10

Exceptional

18 Jan 2026

Arsani

Clean professional and welcoming.
Incredible business stay in Dubai.

Business

8/10

Excellent

03 Jan 2026

Ahmed

As a frequent business traveller to Dubai, I always loved staying at St Regis Downtown Dubai. This was my 5th stay at the same hotel. However, during this stay I was informed that their butler service policy was changed few months ago, especially with coffee and tea service, which definitely impacted my experience and the expectations I had during my stay. I’ve always thought of this coffee & tea service as a small but important part of my stay as it fits perfectly with my daily routine and work schedule, and this is the most thing that differentiated this hotel vs others.

Changing that policy has lowered my overall preference towards St Regis and I would consider other hotels that has similar pricing and same level of service.

Other than the butler service issue, I was initially given a room at a smoking floor. Even though the room itself is smoke-free, the there was still smoking smell and I requested a room change, which was done smoothly.

Business Partner

10/10

Exceptional

02 Jan 2026

William

Everything is first class all the way.

Partner

8/10

Excellent

02 Jan 2026

Joanna

Water wasn't hot enough in bathroom. Beds very soft. Basta restaurant excellent. Swimming pool pleasant overlooking canal.

Leisure Family

10/10

Exceptional

18 Dec 2025

Nazar

Beautiful hotel, great room and beyond amazing staff,

4/10

Poor

14 Dec 2025

Gabriel

Hotel was good in itself but the check in experience was terrible. We lost both time and money.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Humaira

Amazing staff, great hospitality, Best Hammam and Massage in town

Leisure Self

10/10

Exceptional

10 Dec 2025

Terron

The was spotless and clean, the all the staff great, kind and very friendly

Leisure Partner

10/10

Exceptional

07 Dec 2025

Muntaha

Excellent service in every way, the entire staff was wonderful, the room was very spacious and exceptionally beautiful. I highly recommend it.

Muntaha Albannai

8/10

Excellent

18 Nov 2025

Arsen

Great

10/10

Exceptional

12 Nov 2025

sanjeev

Fantastic hotel - great facilities - great location

10/10

Exceptional

27 Oct 2025

Fariyah

Staff :)

Leisure Friends

10/10

Exceptional

21 Oct 2025

Peter J

Easy access

Business Self

10/10

Exceptional

15 Oct 2025

Eric

N/a

Leisure Friends

10/10

Exceptional

15 Oct 2025

Alex

Beautiful hotel with amazing staff and excellent customer service.

10/10

Exceptional

06 Oct 2025

Rahil

Fantastic staff and service standards!! In particular, the following staff made the trip better than expected and I look forward to returning with mh family:

Front office: Asset Sabit
General / security: Rabia & Munir
Bell desk: Abdul
Cafe: Ritta Sachin

Stellar staff, who are fully aligned with the service standards and values of the hotel brand…thank you all!!!

Business Self

10/10

Exceptional

04 Oct 2025

Brenda

My first time in Dubai in September and we were so well looked after. Lots of choice for dining. The food was absolutely delicious. Room was excellent, beds very comfortable. The staff are all friendly and helpful. Highly recommend.

Partner

10/10

Exceptional

15 Sep 2025

Heena

Stafd were fantastic

Business_and_leisure Self

10/10

Exceptional

12 Sep 2025

Joyce

Friendly, helpful and welcoming hotel staffs. Very clean property, great food with a lot of variety. Amazing views of sorrounding areas

Leisure Family

10/10

Exceptional

25 Aug 2025

Kamal

Great!!!!!

it was such an amazing stay at St. Regis Downtown Dubai. Staffs were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Fady

Amazing staff and a wonderful room.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Mizraim

The lobby smells delightful.

Leisure Family

10/10

Exceptional

27 Jul 2025

Tahanee

Very clean hotel

Leisure Family

10/10

Exceptional

25 Jul 2025

Jaffar

Wonderful stay

10/10

Exceptional

27 Jun 2025

Nasser

Amazing

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Marc

Great hotel. Staff go above and beyond

Leisure Partner

10/10

Exceptional

20 Jun 2025

Excellent

10/10

Exceptional

15 Jun 2025

Khalid

I have faced problems for 3 days and they didn’t solve it

Friends_and_family Friends

10/10

Exceptional

04 Jun 2025

Leon

Beautiful location and

10/10

Exceptional

29 May 2025

Leon

Great location and staff is really friendly

Leisure Partner

10/10

Exceptional

26 May 2025

Ibrahim

It’s very clean

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Rocio

Amazing!!!!!

Leisure Partner

10/10

Exceptional

13 May 2025

Patrick Jacques

This is truly a beautiful hotel, very clean with great amenities. The staff was polite and friendly, and went above and beyond to make sure everything was OK.

Leisure

8/10

Excellent

12 May 2025

Kavian

8/10

Excellent

08 May 2025

Mohammed

8/10

Excellent

06 May 2025

Noof

They give me the room after 4 pm which was inconvenient and no complimentary upgrades was offered for a five stars hotel I wished for better arrangements

Leisure Friends

6/10

Pleasant

30 Apr 2025

Julian

Mosquitoes or other vermin left me with 8 bites in 15 minutes (in the evening) in the outside bar.

Business Family

10/10

Exceptional

29 Apr 2025

Enas

Amazing experience. Very clean and quiet and top of the line service!!!!!!!!

Leisure Partner

10/10

Exceptional

24 Apr 2025

Felicia

One word: AMAZING. This hotel deserves a DIAMOND status.

Leisure Partner

4/10

Poor

19 Apr 2025

Ahmed

Way overpriced compared to the level of luxury that was expected from the hotel. If the “St. regis” logo wasn’t there at the entrance, it would be like any other mediocre hotel. So many small details in the room felt cheap, which is not supposed to be a case for such a high end chain.

Also, I can hear a lot of what’s going on in my neighboring room (not very clearly, but we can hear things constantly).

If it’s an average hotel, I would give it full rating. But for a hotel with such high price and expectations, I would give it 2 out of 5.

Business_and_leisure Family

10/10

Exceptional

18 Apr 2025

Kiara

Absolutely phenomenal!!! Outstanding experience!!! Great ambience, decor, and amazing staff! Best hotel experience ever

Leisure Friends

10/10

Exceptional

17 Apr 2025

Rishi

Excellent

Business

10/10

Exceptional

17 Apr 2025

Myrijanae

This is the perfect luxurious hotel to stay at with a beautiful sunroom that overlooks the water. This is the perfect location if you want to be near the Dubai mall so many walkable things and the Burj Khalifa!

Leisure Friends

10/10

Exceptional

13 Apr 2025

Monther

Excellent stay , R&R

Leisure Family

10/10

Exceptional

01 Apr 2025

Daniel

Great hotel

Leisure Partner

10/10

Exceptional

01 Apr 2025

Vishal

Worth staying. Excellent customer service.

Leisure Family

10/10

Exceptional

30 Mar 2025

Arturo

Perfect! Everyone at the hotel was amazing! Ayham, George, and Sanobai always greeted us like family. The hotel was great in every aspect imaginable. Close to everything, safe, clean, and the chef Shabaka made us feel like family, he personalized our breakfast daily with an extra special touch! Francisco made us a special energizing juice everyday! A lot more than I expected for the money! Great views of creek from our window, and so many extras in the elegant room! World traveler, and so very rarely do we get as expected, it was above expectation. St. Regis made our 1st stay in Dubai extra special. Grateful to all staff, would definitely stay there again!!

Leisure

2/10

Poor

09 Mar 2025

Peter

Major construction starting at 11:30 at night all the way till six in the morning, wanted to leave, but was promised by the night manager that the construction would not be there the following two days of my stay, which was a complete lie

He also promised me that he would accept the refund that I had to process through Expedia, and when I processed the refund it was denied

10/10

Exceptional

06 Mar 2025

JOSE

Buena ubicación y excelente servicio..

10/10

Exceptional

02 Mar 2025

Imran

Excellent place to stay in the heart of Downtown Dubai where traveling for shopping or dinner is very convenient
Easy access to every place within ten minutes
We will recommend everyone to stay with you !!!

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

alva

amazing room

Leisure Partner

10/10

Exceptional

22 Feb 2025

Aakash

It is beautiful hotel

Business

10/10

Exceptional

09 Feb 2025

Rym

World class service the team is great and the rooms are amazing

Leisure Self

10/10

Exceptional

08 Feb 2025

Hatem

Very nice hotel and staff and location

Business_and_leisure Friends

10/10

Exceptional

07 Feb 2025

Saleh

Business_and_leisure

10/10

Exceptional

18 Jan 2025

Ben

Lovely stay

10/10

Exceptional

10 Jan 2025

Rahel

Beautiful property with excellent food and service!

10/10

Exceptional

16 Dec 2024

Bader

staff are friendly and hotel was clean and bed was very comfy

Business Self

10/10

Exceptional

08 Dec 2024

Tanya

Highly Recommend!

Very good experience.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2024

Zunira

Great service & clean property.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

HANI

Team helpfully

Leisure Partner

10/10

Exceptional

27 Nov 2024

Kelly

Great choice and location. Convenient and close to everything. Also friendly staff.

Self

2/10

Poor

17 Nov 2024

Mashael

Bad service

Was expecting superior level of services but it was a daily disappointment.

Friends_and_family Friends

8/10

Excellent

17 Nov 2024

Jaskirat

Good service by hotel staff. Room was kept clean. Helped with our requests when we asked.

Leisure Family

10/10

Exceptional

12 Nov 2024

ALEX

Having buffet breakfast from here is a big mess.it is just like a local market.when we come back after taking food our table & chair will be occupied by others.They couldn’t manage the crowd..we had two days breakfast and both day experience was same.

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Imad

My experience

Had to wait for long during check in, customer come in after me have taken before us.

Toilet flush didn’t work properly room 810! It takea 10+ minutes to fill in the water 💧

Rooms are well organised & bed was comfy.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Verified traveler

Excellent quality

Excellent quality stay, room is incredible and staff are so friendly.

Business Family

10/10

Exceptional

01 Oct 2024

Levon

Great experience

Was an absolutely fantastic experience staying at this St.Regis. Will definitely be back.

We travel and stay in hotels, more than half the year and I must say the accommodations and the service at this St.Regis has been exceptional.

The corner suite with the view of the Burj Khalifa is what I would recommend, room was stunning.

I specifically want to mention Anthony from guest services. He was not only professional and courteous, But he was truly genuine. He cared to help and make sure that we were having a great experience. He was always going above and beyond, and this is truly what 5 star experience is about.

Any establishment would be lucky to have someone like Anthony at their property.

Business Partner

2/10

Poor

28 Sep 2024

jumanah

Oncoming staff, we faced the problem with noise outside the hotel because of the window cleaning process at six in the morning we informed the reception and three hours later they didn’t take any action. They didn’t even apologize. We requested to leave the hotel and refer refund our amount and they didn’t offer any compensation for the inconvenience they caused.

10/10

Exceptional

11 Sep 2024

Nibal

Amazing hotel

Business Self

10/10

Exceptional

31 Aug 2024

Victoria l

This was the best experience I’ve ever had with a hotel. They were attentive and always pleasant. Great staff and great room

Leisure Partner

10/10

Exceptional

05 Aug 2024

Mohamed

Strongly recommend to stay at this hotel

Was a amazing stay thanks for all friendly staff

Partner

10/10

Exceptional

05 Aug 2024

Willie

Excellent Hotel

Business_and_leisure Self

10/10

Exceptional

22 Jul 2024

Alistair

Great property. Close to the airport and other attractions in Dubai. Sadly there are only two restaurants on the property. Go to Tabu for dinner. It is amazing!! The staff are so attentive and gracious. Forgive I forgot their names, but there is a young lady from South Africa, what a wonderful host! The wait staff are great and much better than the staff at Basta! If you eat out, there are loads of restaurants that are in walking distance of the hotel.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Kevin

Very lovely and professional as always

Business_and_leisure Self

10/10

Exceptional

14 Jul 2024

Nneka

This property ia luxurious! The staff is wonderful!They allowed us to have a complimentary early check in and late check out. The room was amazing and spacious. It was also very close to the downtown areas,like the mall and burj.We will be returning!

Leisure Partner

10/10

Exceptional

09 Jul 2024

Deep Chhagan

Fantastic hotel! Helpful staff, clean & modern decor… Only downside is front of hotel is a busy main road & back of hotel overlooks construction site on opposite side of canal.

Business_and_leisure Self

10/10

Exceptional

03 Jul 2024

Candace

10/10

Exceptional

06 Jun 2024

Yusuf

All the staff were great. Jane, Faisal, George, Yusuf, Chrisjane, Ikenna, Anthony etc. Thank you for a wonderful stay with my family. Will be back ISA

Friends_and_family Family

8/10

Excellent

01 Jun 2024

Umair

An amazing experience with lots of chill out zones,so you are not bound to your room.Pool facilities amazing and dining one of the best 👍Highly recommend 😊

Leisure Family_with_children

10/10

Exceptional

25 May 2024

Farhat

10/10

Exceptional

29 Apr 2024

Allan

Exactly what it claimed to be -- a five-star hotel that catered to every need with style and substance.

Business_and_leisure Partner

10/10

Exceptional

22 Mar 2024

Ruth

This hotel was beautiful!!! It was worth every penny. There’s an aromatic smell when you first enter the property. There’s security on site constantly checking for our safety. It’s minutes away from
Dubai mall by car, but the food options in the hotel were also delicious. The views from my hotel
Room was breathtaking. I would stay here again when I return to Dubai.

Leisure Partner

10/10

Exceptional

12 Mar 2024

ABBAS

Excellent hotel and lovely service. I would stay here again.

Business_and_leisure

10/10

Exceptional

25 Feb 2024

Matthew

Outstanding Hotel, the rooms, pool, food, and the superb staff will definitely book again without hesitation.

Business_and_leisure Partner

10/10

Exceptional

21 Feb 2024

Yehuda

Thank u for a beautiful experience!!!!!!

Leisure Family

10/10

Exceptional

15 Feb 2024

Arian

Valentines escape

Two day stopover in Dubai with my wife for Valentine’s Day and it was truly outstanding.

Beautiful hotel , friendly and helpful staff , great concierge service and help.

Would 100% come back again.

Partner

10/10

Exceptional

20 Jan 2024

Avi

Service is incredible , staff. Are friendly . Rooms big and clean.

Business Self

10/10

Exceptional

14 Jan 2024

Lyudmila

Breakfast was amazing!

Leisure Family_with_children

10/10

Exceptional

10 Jan 2024

MANUEL

Great hotel customer service amazing

Leisure Family

10/10

Exceptional

05 Jan 2024

Rameez

Stayed in many hotels but this is the best

Amazing hotel. 10/10 stay. I have stayed in many 5* hotels but this is the best. The attention to detail and the service they provided throughout the stay was amazing. Every staff member is tought about etiquette and it was clearly evident to see that throughout the stay. Also the little details and the effort they put it in to ensure our stay was a comfortable and enjoyable one was amazing. Hopefully be returning again in the future. The location is also amazing as its approx 15 minutes walk to the main downtown area too.

Friends_and_family Friends

6/10

Pleasant

30 Dec 2023

ahmed

We paid for the half board package
We were shocked to find out that this entailed a different restricted menu than the very free options which would be suited better for a cafe menu rather than. Dining at a five star hotel

Family

10/10

Exceptional

18 Dec 2023

Rym

My stay at The Westin Hotel was nothing short of extraordinary, largely due to the exceptional staff. From the moment I walked in, I was greeted with warm smiles and unparalleled professionalism. Every staff member, from the front desk to housekeeping, went above and beyond to ensure my comfort and satisfaction. Their attentiveness, kindness, and eagerness to assist in any way possible made my experience truly memorable I even extended, choice for anyone seeking a luxurious and welcoming stay.

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2023

Alexey

Perfect place!

10/10

Exceptional

07 Dec 2023

Naif

Amazing

8/10

Excellent

17 Nov 2023

Ozell

To the staff at St Regis downtown Dubai
As a 58 male so called African America from Chicago
I never experienced such hostility, kindness, in my life.
Thanks you for making my first trip off the American continent a delight. I was able to save and visit the
great city Dubai and stay a luxury hotel and experience happiness on another level .

God bless you all
Anthony from Nigeria
Usef and security who found the wife’s phone
The service at Basta and Tabu restaurants
The people who flagged down a taxi
The people opening the door to the elevator at the Hotel EVERYTIME.
The service at in the mezzanine (smoking area)
Every time my wife went out for a smoke they were there with at beautiful attitude,
The SMILE and attitude of all the workers is what the world needs!
GOD bless you ALL!!😃
because of you I FELT IMPORTANT FOR A SHORT WHILE!
Please show this to St Regis management
Please acknowledge your staff for making my first vacation of significance a delight
Again as a 58 so-called African American from Chicago
I’m happy 😄thank you all!!!

Leisure

10/10

Exceptional

30 Oct 2023

Noha

Wonderful hotel, staff are amazing

Business_and_leisure Self