Name: Sonesta simply suites garden grove anaheim
Address: Garden Grove Blvd, 12901, Garden Grove, 92843, US

2/10

Poor

14 Jul 2026

Melanie

Front desk manager was rude, unhelpful.
I got so ill from staying there. Deathly sick.
The room was not as described.
I paid $300 for 2 nights and I would have been right to stay at a motel.
My car was damaged, faded and not to have to mention I was charged parking!

2/10

Poor

02 Jul 2026

Chanelle

I tried to cancel this booking because the area was unsafe and the property was not well maintained and filthy.

Self

4/10

Poor

30 Jun 2026

Georganne

I tried to file a complaint with you and no one ever followed through. I had an incident on Thursday night that the staff did not handle well. I was very upset. On Fridays same Manager was talking about me to others in the lobby. Not acceptable. I believe I should be refunded for 1 or 2 of the nights. It was very bad. When I called their customer service I was told I had to file with Expedia and get a case number. No one ever followed through. Very disappointed and dissatisfied

Self

6/10

Pleasant

27 Jun 2026

susan

No pool no hot tub no breakfast nothing you coukd walk to

Partner

6/10

Pleasant

25 Jun 2026

Ray

You get what you pay for,
Stayed here a few times

Partner

10/10

Exceptional

24 Jun 2026

Ivania

The welcoming hotel team is super attentive and I’m so happy I booked my stay here. The stairs need extra attention and protection from littering guests. Will definitely stay here next time I need to get away to The OC. My room was spacious and clean. Also the coffee at the gas station is top notch, no doubt.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Liz

Pictures are when they must opened ! It’s disgusting and nasty !!! Smells like piss

Family_with_children

10/10

Exceptional

16 Jun 2026

Mike

My family and I first booked one week here but liked all the amenities for an extended stay that we decided to book for another full week. The rooms are clean, and almost identical to the pictures online!! Thank you Sonesta for making our extended stay here so smooth and easy going!!

Family

6/10

Pleasant

12 Jun 2026

Theresa

I was staying 8 nights at the hotel and our room smelled like cigarettes or smoke, which was weird because it was no smoking floor. Today was check out and i called front desk for late check out and they called me at 11:00 to check out already. That was very rude, so i had to rush to bring down my stuff.

Partner

10/10

Exceptional

11 Jun 2026

Jacqueline

There was a lil issue with the a/c not working in my room but the front desk made it right. In no time, I was in a room with cold a/c and sleeping well.

10/10

Exceptional

09 Jun 2026

Anh

I like everything but one I don’t like because I don’t have free parking $7 for days

10/10

Exceptional

04 Jun 2026

Danielle

The hotel is nice for a lengthy stay. I stayed for a week and it was great. The area is really nice, close to a good amount of business. The room was a perfect size and equipped with the kitchenette made things better. Staff is super friendly & the cleanliness of the room is great as well.

Partner

10/10

Exceptional

31 May 2026

Sieu

Everything was good! Staff were friendly and helpful!

Partner

10/10

Exceptional

28 May 2026

Joseph

Friday

Partner

10/10

Exceptional

27 May 2026

Ana

Good

10/10

Exceptional

26 May 2026

Debbie

We love having a full kitchen, and a desk top to work on.

Friends_and_family Family

4/10

Poor

23 May 2026

Jeremy

This place was just not the best shall I say. The room was clean, BUT smelled of smoke, so we asked to be moved, which they did, BUT the new room smelled the same. It was located in a terrible area of town and literally had dilapidated motor homes parked around the property. Homeless folks seemed to also frequent the surrounding property which was uneasy to say the least. The property was not well staffed and we had to get our own towel replenishment as it was needed. We definitely did not leave valuables in the room choosing to travel with them. We only stayed because I had pre-payed the room and did not want to hassle with refunds. That being said we will not be staying here again.

Family

6/10

Pleasant

21 May 2026

Gerardo

Excuse the vagueness of this post, but Expedia is restricting how much information and how detail I can be. Overall - Unprofessional staff making reference to long-term Gas and issues with interactions comments, and situational awareness that I had no need to be a part of. I might be mistaken, but I think this hotel may have been a long-term care facility converted into a hotel that’s the overall vibe I get from this place. As for parking, the actual parking lot needs to be resurfaced pretty rough gravel loose throughout. You’ll ruin your rolling luggage if you try to move it across that parking lot.

Partner

2/10

Poor

21 May 2026

STEVE

This hotel was dirty with a bad smell. My coworker ended up moving to the Hyatt.

Business

2/10

Poor

20 May 2026

Victoria

Room was very dirty and had terrible smell , very sketchy feeling , would not recommend. Told them my room was dirty and smelt really bad , they gave me 2 other rooms to look at both just as dirty and still smelt bad the whole building has a bad smell . Ended up choosing the least smelling one but still was not satisfied . There was splatters on the wall of red stuff and on towel. Was not aware of people living in this hotel . They do allow pets here but I feel like they do not wipe anything down there was smudges all over everything walls doors counters , I feel if they have pets they should have deeper cleaning procedures . When I was booking here it had said it was a 7 star but once I got there and went online again it had said 2 star . I will definitely be doing more research when booking next time.

Friends

4/10

Poor

11 May 2026

Doneisha

Room was not deep clean finger prints stains all over the doors furniture was slightly broken. The only decent part of the entire stay was clean towels, good bedding, other than that hotel definitely needs newer upgrade from carpet and appliances and furniture inside the rooms. I stated to the staff my concerns about the cleanliness, etc., and they were very dismissive. They started to write it down, but then they realized that it wasn’t nothing very important to them so the lack of professionalism was very low. I would recommend to stay if you’re on a budget if you can afford to stay other, please do.

Family_with_children

6/10

Pleasant

08 May 2026

makeda

I stayed here in 2017 everything is all the same no upgrades.. the room was relaxing clean and comfortable, the overall standard of the property has went way down,, it was much nicer when it was the Candlewood Suites

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jacqueline

Everything is just perfect.

Self

8/10

Excellent

26 Apr 2026

Ysabel

Bed was clean and comfy. Biggest gripe was that neither elevator seemed to be able to take me up to the second floor - the buttons just wouldn't take the input. Ended up taking the stairs every time after multiple attempts with the elevator, but wasn't that big of a deal. Staff was very friendly and helpful, they called to inform me that they wanted to switch my room as there was a problem with the shower but I just didn't have time during the day to come back and change rooms during my trip. I appreciated the proactive attempt to solve a problem, though. Kitchen was nice to have, full size fridge and dishes ready to go were very convenient.

Self

2/10

Poor

25 Apr 2026

Karla

It’s ok

Partner

10/10

Exceptional

24 Apr 2026

Jacqueline

I feel that anyone who chooses to stay at this Sonesta Simply Suites cannot go wrong. You have everything and the staff is top notch.

Self

8/10

Excellent

22 Apr 2026

Loreen

Everything worked well and the room itself was nice.

The hallways were not clean and the elevators were challenging to use.

Overall, it’s decently priced for the area and I enjoyed my stay. I’d come again.

2/10

Poor

20 Apr 2026

Jacob

The worst place o have ever stayed! Do yourself a favor and avoid this place. I don’t think they have staff to clean the room, we had to empty our garbage and turn in towels to get clean ones.
The overall smell was horrible.

Family_with_children

10/10

Exceptional

20 Apr 2026

Jacqueline

Everything is perfect 👌

Self

4/10

Poor

19 Apr 2026

Daniella

The hall wall once u got up to the 2nd floor smelled like something was rotting once u got into the room it didn’t smell like the hallways but did smell like smoke and I was in a non smoking room

Self

2/10

Poor

19 Apr 2026

Jose

The room was discussing and the hotel smells horrible. The shower had hair all over it. It’s not located in a good area I’m overall not pleased about my stay.

Partner

4/10

Poor

19 Apr 2026

julieanna

The staff delivered exceptional service, and the check-in process was efficient. However, the visual representations of the rooms and the building's maintenance on display do not accurately reflect their current condition. The premises exhibited a general lack of cleanliness and an unpleasant odor. Upon entering our room, the pervasive smell was quite strong. I was hesitant to touch any surfaces. I requested disinfectant wipes from the front desk, which were thankfully provided. I refrained from utilizing any kitchen amenities due to their unsatisfactory cleanliness. We have stayed at other Sonesta Suites and have not experienced these same issues.

Family_with_children

4/10

Poor

19 Apr 2026

James

Rooms were decent but the halls and stairs are disgusting. The parking lot is shady and they have people living at this “hotel”

Partner

6/10

Pleasant

19 Apr 2026

Dan

Need to change towers every day

10/10

Exceptional

18 Apr 2026

Rachel

The room was extremely clean, the amneties very nice, washroom immaculate. Doggy area well tended.

The in room amneties were great!! One burner worked better than the other but both worked well, the dishes provided were more than enougg for two people to use, the small microwave powerful, the fridge very cold.

Some of the furnishings are worn, the cabinets a bit faded but they were doing rennovation checks and there was nothing -gross- or uncomfortable, no cracks in the chairs, no cracks in the tubs etc.

All in all it was a very comfortable stay with fantastic staff!

Pet

4/10

Poor

17 Apr 2026

Julie

It wasn’t the best the room had an odor like marijuana, There was no remote or phone in the room. I paid for an upgrade room and didn’t get it. I won’t be staying here again.

Partner

10/10

Exceptional

16 Apr 2026

Francisco

Dylan in receipt was very helpful and accommodating. The room was very large but lacking chairs to sit at the table one or two would have been enough to sit. Instead we were scattered around the room.

Friends

10/10

Exceptional

16 Apr 2026

Andre

Awesome and comfy place to stay

Partner

10/10

Exceptional

14 Apr 2026

Roy

This was a second time at this hotel. The experience was just as pleasant as the first stay; The Hotel staff is personable and helpful. The room is spacious with the added benefits of a kitchen.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Vinod

The staff asked me to remove the garbage from the room and bring it to the reception.

Self

10/10

Exceptional

13 Apr 2026

Sandra

Had everything we needed for our staycation. Staff was super friendly and helpful.

Partner

10/10

Exceptional

12 Apr 2026

Jacqueline

A/C & kitchen where great. Very surprised at how nice everything is. Theres no room for improvement. Its perfect as it is
They've thought of everything.

Self

2/10

Poor

11 Apr 2026

Kari

The staff was very nice, but this hotel was dirty and stinky. Even my dog hated it. Doesn't match the pictures, I left early.

Pet

8/10

Excellent

11 Apr 2026

Jada

Seems like a very old building and it smells inside a little bit not like it stinks but just like smells old ….. other than that it was a one night stay, it was fine. It was spacious.

8/10

Excellent

11 Apr 2026

mary

Amenities were great and had everything we needed. However, our stay was very disappointing due to strong cigarette smell in the rooms.

After a long drive, we checked into a room that smelled unbearable. The agent did move us, but the second room only had one bed, so I had to sleep on a recliner—very exhausting, especially before a full Disneyland day.

We ended up transferring rooms multiple times due to the smell, and my son even developed a rash. We finally got a proper room, but only on the last 2 days.

overall, as much as they try to be helpful, its the most stressful time in our trip. mind you we drove for 4 days constant stops from hotel and motel. been to oldest ugliest motel but no smell of cigarette.

Family_with_children

8/10

Excellent

09 Apr 2026

Rina

Yes, in my case i don t like the cost of the parking $7.00 daily .

Self

2/10

Poor

08 Apr 2026

Melquiades

Yes it had utensils and plates staff wasn’t helpful

Family_with_children

8/10

Excellent

08 Apr 2026

Karen

N.a

Friends

8/10

Excellent

06 Apr 2026

Michael

The room was great. Thought there would be more pots and pans in the room. Over all the staff were fantastic

Family_with_children

2/10

Poor

05 Apr 2026

Alex

The first room i was put into smelled of cigarette , I got sick just from inhaling the residue of smoke and mold for 2 days. I asked to switch, initially i was told to run the A/C and crack a window and spray their odor killer. After 2 days of feeling sick from the smell, i was finally moved to a better room.

The bathroom smelled of smoke in the new room from the downstairs neighbors, and the bedroom smelled like vomit from the floor being soaked with something awful. The place is a 1 star hotel.

I feel like they should pay us to stay there, not the other way around. 1 star.

Business

10/10

Exceptional

05 Apr 2026

Denise

Love the full kitchen. It was perfect for our family stay.

Family_with_children

10/10

Exceptional

03 Apr 2026

Jason

I had a great extended stay at Sonesta Simply Suites in Garden Grove, and I want to give special recognition to Marisol. She helped me throughout my entire stay and consistently went above and beyond.

She was friendly, attentive, and always made sure I had everything I needed. Any time I had a question or needed assistance, she handled it quickly and with a positive attitude. Staff members like Marisol truly make a difference — she made my stay comfortable and stress‑free.

Thank you, Marisol, for your outstanding service. Sonesta is lucky to have someone like you.

Self

10/10

Exceptional

02 Apr 2026

Patrick Jay

After staying at a Very unpleasant place this was something amazing to be had. Even though it was late and the door was locked someone came up immediately and let me in and check in was seamless. The whole way to my room and inside was clean and did not smell. They had safety regulations in place and soon more security renovations. very cool. The bed was very comfy and the whole room for the price was SUPER! Highly recommend next time I visit

Self

10/10

Exceptional

31 Mar 2026

Christopher

Perfect for what i needed the room looks just like the picture, staff is friendly, convenient location. Very close to Disney Land, groceries etc

Self

10/10

Exceptional

31 Mar 2026

Penny

It was fantastic! The hotel was clean, the staff wonderful, the rooms was large and clean. It had everything my daughter and I needed for a comfortable week stay. I will stay again in a heart beat!

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Lizbeth

Found a piece of old bread in the microwave, cleaners definitely don’t clean everywhere , the carpet had a few stains as well. Nice hotel location but the cleanliness is a 2/10

Partner

10/10

Exceptional

26 Mar 2026

Carlos

Great

8/10

Excellent

26 Mar 2026

Kelly

Clean

10/10

Exceptional

24 Mar 2026

Mason

We had a lovely stay with our family and dog. The rooms are slightly dated, but all was in order. Easy access to freeways. Having an AMPM in the parking lot was clutch for coffee and snacks when you need it.

Family_with_children

8/10

Excellent

24 Mar 2026

Jose

Some areas need upgraded furniture

10/10

Exceptional

21 Mar 2026

Patti Ann

Clean room. Lots of parking with reasonable rate. Staff nice.

Partner

2/10

Poor

20 Mar 2026

Matthew

I was extremely disappointed in our stay. If our plans weren’t set in stone and unchangable, I would not have stayed another minute. It’s unclean, the sheets were stained so we opted to cover the bed with towels to sleep. The outlets were hanging off the walls, a huge hazard for my small children. Management called us multiple times to correct us for things and ask us to quiet our kids down (literally just hanging out watching a movie) meanwhile we had to listen to the rooms next to us having screaming matches and banging on things till 2am. The AC unit was… black. Clear mold/mildew in the bathroom and a VERY musty smell upon entering the room. By our last day I had developed hives all over my body that immediately began to resolve when we left. No hot water, sink didn’t drain, and the dishwasher didn’t work. We spent as little time in the room as possible, and could not wait to leave.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Federico

Las suites son lodnas y comodas

6/10

Pleasant

24 Feb 2026

John

Rather older hotel but clean and staff were helpful and friendly

Friends_and_family Family

2/10

Poor

24 Feb 2026

Corinna Michelle

The room is filthy and dusty. I booked a nonsmoking room but when we got into the room, we couldn’t even breathe as the room smells like cigarette. My kids and I are all asthmatic, We couldn’t stand it and ended up leaving after a day and booked another hotel. Do not book this hotel!!!

Family_with_children

4/10

Poor

15 Feb 2026

Chris

Beds were hard. Could not get a decent night of sleep.

Business Family

2/10

Poor

26 Jan 2026

Heather

The room was very dirty and even dusty. No one answered front desk when we called, multiple times. The toilet plugged and when we called it took an hour for someone to show up and we were told we couldn’t get more towels till we brought those ones down. tv sucked

Leisure Partner

6/10

Pleasant

21 Jan 2026

Nadia

Room smelled of cigarette smoke. I was charged twice for a deposit and was only refunded one transaction. I am hoping they’re able to fix this quickly.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Roy

This hotel was probably one of the best hotels stays I've made to date. The front desk employees were personable and very friendly. The hotel room is exceptionally nice for what I paid for. With this kind of service and comfort, I'm likely to return for another stay, Five Stars.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

Lori E.

Nice room. Friendly staff.

Leisure Self

2/10

Poor

17 Jan 2026

Kylah

I was very uncomfortable staying there due

6/10

Pleasant

02 Jan 2026

Larry

I enjoyed the room with the kitchen , and the bed was comfortable. My issue is with them holding $100 on my card, and charging $7 for parking in the open parking lot.

Leisure Self

10/10

Exceptional

01 Jan 2026

Anthony

Better than most

10/10

Exceptional

31 Dec 2025

Johnathan

Staff was friendly and helpful. The room was nice maybe a bit dated but clean and comfortable.

Partner

10/10

Exceptional

30 Dec 2025

Teresa

I loved this hotel. Clean rooms, great staff, free guest laundry, and close to shopping and restaurants.

Business_and_leisure Family

2/10

Poor

28 Dec 2025

Marian

Staff were amazing however the carpet in both of my rooms was beyond disgusting. Carpetnis in need of cleaning or replacement. I picked this spot as I was staying for one week and they looked like they had a nice gym with a great selection of free weights. When I got there, there wasnonly 6 in the stand. Looks likenthe rest had veen stolen snd had not been replaced.

Leisure Self

10/10

Exceptional

28 Dec 2025

Teresa

Very clean room. Their guest laundry is FREE.

Business_and_leisure Family

2/10

Poor

28 Dec 2025

Edwin

The room.was horrible and smell bad. Mynwife got stuck on the restroom because the door knob wasnt working. There was no iron. All hotel is old and smelly

Partner

6/10

Pleasant

28 Dec 2025

Richard

The cons; there was no blow dryer in the room already. Very limited cookware and silverware. This is a suite but only one chair provided to sit on to eat at the table/counter area. Furniture needs updating- worn and wobbly. Sound proofing is low, you can hear people walking upstairs. Carpet in hallway was stained and had ripples you can trip on.
Ww booked a king bed but only a queen was available. Place needs an update.
Major con- at 11 am house keeping knocked on the door for 10 minutes even though checkout is 12 and we had the do not disturb sign on the door.

Pros: clean, convenient location, good for the price. Full size fridge. Front desk staff was very friendly.

Partner

6/10

Pleasant

22 Dec 2025

Larry

The room was fine, the staff courteous. I think it's about time for them to replace the carpeting in the hallways, and I am not a fan of them holding $100 per each day on my card or charging $7 for parking.

Leisure Self

4/10

Poor

15 Dec 2025

Analysia

The front staff was amazing, but the smell of the hotel and rooms overall wasn’t pleasant and smelt like old smoke. It was hard to bare.

6/10

Pleasant

14 Dec 2025

Brittany

When we first arrived our room was dirty, sticky, and the refrigerator was not on. I went down to talk to a staff member her name was Maria, she was super helpful and kind and changed us into a different room right away. She did apologize and the second room we got was better. It was a little hard to cook in there with how little space there was but overall everything else was good. Everything was clean and organized.

Leisure Partner

2/10

Poor

14 Dec 2025

James

Foldout bed wasn’t appropriate to sleep on, soiled mattresses and wire sticking through

Leisure Family

10/10

Exceptional

09 Dec 2025

Angelica

The staff was amazing! If it wasn’t for Maricel at the front desk last year in Oct of 2024 I wouldn’t have stayed again this year! I was beyond grateful she was still there! She’s so kind and makes everything so easy and convenient after traveling for hours!

10/10

Exceptional

09 Dec 2025

emric k

staff was spot on!

10/10

Exceptional

05 Dec 2025

RONALD E

Easy check in

Partner

4/10

Poor

05 Dec 2025

Rolando

The place had a very bad smell. The room didn’t feel clean.

Business Self

10/10

Exceptional

01 Dec 2025

Celia

Very good service! And very clean .

Leisure Family

10/10

Exceptional

30 Nov 2025

Adrian

Great place

Partner

6/10

Pleasant

23 Nov 2025

Oved

Staff is nice, the hotel could be in better conditions. The room we stayed in smelled like smoke. Also the halls had a smell of marijuana, food, and cigarettes.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Elizabeth

Clean and quiet

Leisure Partner

2/10

Poor

16 Nov 2025

Elwood

To start, the hotel looked nothing like the pictures on Expedia or on their website. There's no lobby, just a check-in desk that does not give you any confidence that the room will look remotely nice. The front desk clerk was nice, no complaints there. We got the bottom floor, room 103 and the first thing we encounter is maintenance working on the walls in the hallway, they had it all tarped up and some of the carpet was ripped up. The hallway smelled of paint and damp clothes smell. The room, disappointing, it looked old and it felt dirty and just felt not clean. The bathtub faucet was not flushed to the wall and the water pressure was not consistent. The cupboard in the kitchen was coming off the wall. The cook wear consisted of a metal frying pan and a plastic spatula that does not work well with stainless steel frying pans, as well as some cups and silverwear. The pullout bed had mold under the mattress, it was black and just plain nasty. Above the curtains in the \"livingroom\" on the ceiling had mold as well. The room just had a weird smell to it and just a dirty sticky sense to it when you walk in. Granted we did complain about the work being done outside our room in the hallway and the inconvenience it posed. They tried to get us another room but it was smaller and did not work for us, they did say they would waive the parking charge, but we'll see. Overall it was not a good experience, will not be coming back to this hotel, do not recommend it. Also, its being sold.

Leisure Family_with_children

2/10

Poor

15 Nov 2025

Matthew

Windows didn’t seal all the way allowing outside mouse traffic into the room. 4th floor had nonexistent water pressure in the shower yet totally fine both sinks. Tv is terribly outdated. Shady people walking the parking lot at night all week as there is no gate to the parking lot property.

Business Self

10/10

Exceptional

12 Nov 2025

TAKANORI

Very good and enjoy to stay.

Leisure Family

6/10

Pleasant

07 Nov 2025

Grantlin

I don't know why \"extended stay\" became synonymous with\"no maid service\". And what is the deal with the coffee here??
Okay if you have a dog, kids, and want to be relatively close to Disney-like attractions and are used to a messy house. But if you're travelling solo you're better served by going to a \"regular\" hotel.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Lisa

Staff was super friendly and helpful. Room was nice and roomy. Liked having a separate living room with a tv and one in the bedroom. The AC was fantastic, and strong. Would stay there again.

Leisure Family

10/10

Exceptional

30 Oct 2025

Jose

Clean room and nice staff

10/10

Exceptional

26 Oct 2025

Roberto

All was great

8/10