Name: DoubleTree by Hilton Hilton Head Island
Address: 36 South Forest Beach Drive, Hilton Head Island, 29928, US

6/10

Pleasant

02 Aug 2026

Joshua

We enjoyed our stay overall at the hotel however, the hospitality of some of the staff was unpleasant. We were given vouchers for breakfast and because of the lack of communication between staff when we wanted to redeem those vouchers, the management put us through a lot of complicated questioning, which I felt was irrelevant since they gave us the staff voucher. This was not helpful and it did take away from our overall experience, however, like I said it was more of a management issue versus the front of house staff also in the restaurant the customer service of the waiters was not the best representation of the company because instead of really being hospitable they really just stared for a long period of time at us without really talking. This is a turn off for such a beautiful setting. .

4/10

Poor

02 Aug 2026

Charles

Microwave and fridge was cool, but we paid 40 dollars for a single breakfast plate? Frankly pretty ridiculous if you ask me. Parking was also super far, minor annoyance. Okay hotel, but for 270 for 1 night (2 bed room) I was disappointed

10/10

Exceptional

30 Jul 2026

Joyce

We were greeted by Niki who was extremely pleasant and professional. The room was impeccable the property was clean and anytime we are in Hilton Head, we will only stay at the Double Tree!

Dr. Joyce

10/10

Exceptional

27 Jul 2026

Timothy Culhane

Great Location! Friendly Staff! Cheapest Bike Rentals on the island!!!

10/10

Exceptional

24 Jul 2026

Luis

Clean room

8/10

Excellent

20 Jul 2026

Tim D

The room was nice, but the parking was the worst I've seen. Rooms would of been cleaner it showed they had done working the room.

Partner

10/10

Exceptional

20 Jul 2026

Valarie

Clean room staff restaurant food and short walking distance to the beach, I would definitely recommend this hotel and I would book again.

Family

8/10

Excellent

20 Jul 2026

Vanessa

Very nice property. The rooms were clean and the staff were amazing! We did not eat breakfast. It is not complimentary; therefore, we chose to eat breakfast out. Cookies were amazing!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Joanne

Close to the beach, clean, safe.

Friends

6/10

Pleasant

19 Jul 2026

Nicole

Great location across from the beach! Staff was fine, clean but not the best.

Self

2/10

Poor

18 Jul 2026

William

Beds were comfortable, very friendly staff. Parking was ridiculous it is a mile away on a gravel road dang near pitch black limited lighting!!! A roach crawled on my Wife while sitting on the bed!! Disappointed and Disgusted!!! Very disappointed in our stay! We were offered nothing for this disaster by the property !! We will not return ever!!

Partner

8/10

Excellent

13 Jul 2026

Carla

The restaurant at the hotel is terrible. The staff in the morning don’t speak English and we found a full bag bread with mold. It was gross. Be careful

Family

6/10

Pleasant

10 Jul 2026

Joseph

Two biggest complaints. The first was that I was there for one night and tried to check in at two versus the 4 o'clock and they still didn't get me in until after four and then had the nerve to knock on my door at 9 AM to try to clean my room, hoping I was already gone. The second is that it is impossible to come back from the beach without having massive amounts of sand on you from the only public walkway and the rinse off area was a cut off garden hose. Surely you can create a better washoff station.

6/10

Pleasant

06 Jul 2026

Robert

Staff very friendly and helpful. Rooms are large. Bathrooms could be bigger. limited Parking and you have to park on the street up to 1/4 mile down the road. Breakfast is $20 if purchased on site and is nothing more than the free breakfast you get at an ordinary hotel. Just go eat out somewhere else. Good location. Close to Coligny Plaza.

Partner

10/10

Exceptional

05 Jul 2026

Sarah

Parking not good

10/10

Exceptional

30 Jun 2026

La'Tosha

Enjoyed our first time stay here. Everything was excellent except for a pot hole in the street that my finance kept hitting! Other than that, everything was great and we will definitely stay here again!

Partner

10/10

Exceptional

28 Jun 2026

DAngelo

I loved the hospitality

Partner

10/10

Exceptional

26 Jun 2026

Dawson

Awesome time great staff.

8/10

Excellent

22 Jun 2026

Fiona

Gentleman at check in was downright unhelpful, belligerent, and rude . Every time I tried to speak he shouted over me … totally unhelpful. Apart from that the staff and facilities and rooms were lovely.

10/10

Exceptional

10 Jun 2026

Steve

Friendly staff, comfortable room

Partner

8/10

Excellent

30 May 2026

Carol

Friendly staff, nice accommodations, but had difficulty with maid service.. room was only cleaned very late in the evening and dirty towels were left in bathroom. Had to go to front desk for clean towels one afternoon so we could shower for dinner. Body wash dispenser in shower was completely out and we had to use the same 2 glasses provided the whole 5 days we were there. Floor didn’t seem to be cleaned of sand and dirt the first 3 days, but after bringing it to attention of cleaning supervisor, it was cleaned the next day.
TV in our room did not connect to WiFi and it took several days and numerous staff to look at it , but finally got it connected. Also.. lighted mirror in bathroom did not work, but we never mentioned it to housekeeping.
Pool area was very small with only 6-7 lounge chairs.
Hotel is not on beachside… as it appears in their photos, but is across the street. You can access the beach by crossing the street (w/o a crosswalk) and walk down a very long narrow dirt path to the beach.
I will have to say all staff were very nice and tried their best to make our stay nice.
About 10 min walk to Coligny Beach and shopping.👍

Partner

10/10

Exceptional

20 May 2026

Crystal

The check-in was quick and easy. They have fresh baked cookies and water ready for you. Staff was efficient and friendly.
The room was clean and spacious with a nice balcony for a good breeze.
The path to the beach is just across the street and an easy walk into town. We will be back

Partner

10/10

Exceptional

17 May 2026

Destiny

Breakfast was good

8/10

Excellent

16 May 2026

Cindy

Staff was wonderful. Bar/restaurant was very good.

Partner

4/10

Poor

21 Apr 2026

Linda

I booked a king room with a balcony. When we got there, we checked in, parked pretty far away, carried our luggage to out room only to find 2 queen beds. Noone informed us of a room change prior to walking in and finding out ourselves. It would have been nice to be informed when checking in at least. When i went back down to the desk to ask i was told there was probably a maintenence problem.They did offer us a free breakfast for the inconvenience but it doesn't change the bed size. When we checked out the women at the desk asked how our stay was. I explained again and she replied with oh your are supposed to have a free breakfast and a sorry. We declined the breakfast and she said ok you're good. No thank you. The parking is pretty far away from the hotel, they did have someone driving a golf cart to give you a ride back to the hotel which was nice when you have a lot to carry. Also cookies and waters when you checked in. Other than not being thanked for staying there the staff was friendly. The room was clean. The beds were not very comfortable, on the firm side. I sat in the desk chair and all most fell over backwards, that probably needed replaced. The tv was good. Over all it wasnt horrible but definitely did not live up to my expectations, which aren't that high.

Partner

10/10

Exceptional

16 Apr 2026

Marilyn

I asked the waitress to warm my food that I had plated from the breakfast buffet. The kitchen staff came out and adjusted the warming table after that request.

Self

8/10

Excellent

10 Apr 2026

margaret

didn't use bar. breakfast was basically fresh

Partner

10/10

Exceptional

08 Apr 2026

Ross

Room was clean and well maintained. Staff was excellent. They help without hesitation when we had a problem. The gym looks new with up to date equipment. Beach access is across the street. Close to everything. Will be staying here on our next trip. Btw... buffet breakfast was very good and well priced. The staff in the restaurant was fantastic also.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Cynthia

Clean

6/10

Pleasant

06 Apr 2026

Candice

We had a very small balcony no one could stand comfortably nor was there any room for a chair to for on it, my housekeeper walked in or room while my husband wedd half naked and there was a DND on the door and walked in twice. So this will definitely be my last time staying at this property.

Partner

10/10

Exceptional

02 Apr 2026

Rose

Nicki was our check in staff and she was wonderful. She suggested restaurants and other things that were so much fun!

Partner

10/10

Exceptional

24 Mar 2026

Tremayne

Very comfy

10/10

Exceptional

23 Mar 2026

ERICA

Really nice abd clean and real close to the beach

10/10

Exceptional

15 Mar 2026

John

staff service excellelent, restaurant/bar very good, super clean, quiet and comfortable. Would definitely return. Limited parking up front. Coligny Plaza 10 min. walk.

Partner

10/10

Exceptional

10 Mar 2026

Kenneth

Was great

Family

10/10

Exceptional

08 Mar 2026

Keishara

The room was comfortable and equipped with everything we needed would stay again 10/10

Partner

8/10

Excellent

06 Mar 2026

Dianna

Didn’t use the pool as it was too cold. Convenient location to Coligny Beach Park…easy walk whether on the beach or sidewalk. Was very disappointed that there was not a complimentary breakfast. Parking is extremely limited. Best to park, if you can find a spot, then walk to other places

Partner

10/10

Exceptional

04 Mar 2026

Ashley

Average property, parking was not super convenient.

Partner

10/10

Exceptional

27 Feb 2026

Elvia

Staff was great, very attentive. Excellent location, close to the beach.

Self

10/10

Exceptional

20 Feb 2026

Cameron

Outstanding remodel. Everything was top tier for a double tree. The smart tv was big and easy to use as well!

8/10

Excellent

01 Feb 2026

Nicole

Room was great. Staff not very informative. But overall great stay. Would definitely stay again

6/10

Pleasant

11 Dec 2025

William

Parking and restaurant menu

10/10

Exceptional

21 Nov 2025

Patrick

Everything good

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Peter

great room, shower head wouldn't stay up

10/10

Exceptional

22 Sep 2025

Lori

Great location

Business

10/10

Exceptional

30 Aug 2025

Valerie

We were skeptical at first due to the star rating, but we were only coming to Hilton Head for one night for a 5K. We ended up being pleasantly surprised.

The staff were very polite and professional. The room was nice and clean. We had a very restful night, mattress was quite comfortable surprisingly. And the welcome bag of complimentary water and cookies were a very nice touch! Would absolutely stay here again.

Leisure Family

10/10

Exceptional

16 Aug 2025

Jay

Excellent condition, friendly staff, located a 5 min walk from the beach, surrounded by lots of dining and other activities. room was big, bed and pillows very comfortable. Shower was excellent. Room air conditioner a little noisy when compared to central systems but not bad. Overall a great place to stay. Will use whenever we go to Hilton Head

Leisure Partner

8/10

Excellent

11 Aug 2025

Rebecca

Was glad there was help with parking, thought breakfast should have been included item with stay - not the premium items but basic breakfast, most staff were friendly and helpful, rooms were clean and comfortable. Overall good stay.

Partner

10/10

Exceptional

24 Jul 2025

Laura

Staff was great!

10/10

Exceptional

25 Mar 2025

Michael

Nice friendly staff, comfortable clean accommodation

Leisure Family

10/10

Exceptional

06 Mar 2025

Shaun

Directions to the hotel was a little confusing, but we had a wonderful stay. Though it rained, dining options were still plentiful so we did not have to leave. The rooms were very clean and the staff was delightful.

Leisure Family

10/10

Exceptional

16 Feb 2025

Cheryl

Lovely hotel great location

Leisure

10/10

Exceptional

22 Jan 2025

Susan

Clean, easy parking and walking distance to the beach. Shopping, Publix and restaurants are about a mile away.

Leisure Partner

8/10

Excellent

09 Jan 2025

Laura

Close to breach but not on the beach

Beatiful hotel but not ion the water

Friends_and_family Family

6/10

Pleasant

09 Jan 2025

James

Guy at front desk was hi

10/10

Exceptional

04 Jan 2025

Carla

The property was clean beds were very comfortable staff was very friendly.

Leisure Family

10/10

Exceptional

01 Jan 2025

Kathy

Nice room

Leisure Partner

10/10

Exceptional

29 Dec 2024

Adrian

We thoroughly enjoyed our stay. Our suite was spacious and equipped with every amenity listed along with a microwave and stove. The hotel was located within walking or biking distance from the beach, coligny park, and even shopping stores. The entire staff maintained the highest quality of professionalism, friendly, and greeted each customer with a smile. I worked definitely stay here again and also refer others. The only minor issue I experienced was- that the laminate floor in our room needed to be swept, thoroughly cleaned and disinfected with a hard floor powered mop( I will request this upon my next visit). The tables, desk, and headboard also needed to be wiped down with disinfectant wipes. I brought my own lysol and clorox wipes and wiped down everything in the room. I believe that any issue can be resolved. Overall, our stay was comfortable, quiet, and pleasant.

Business_and_leisure Partner

10/10

Exceptional

21 Dec 2024

Verified traveler

Everything was awesome

Leisure Self

10/10

Exceptional

21 Dec 2024

Janice

Good location. Nice room and facilities.

Leisure Partner

8/10

Excellent

16 Dec 2024

Bill

Check in/out

Had difficulty at front desk in checking in and out because of computer issues

10/10

Exceptional

27 Nov 2024

James Earl Whitley

Excellent Service Comfortable Beds and Peaceful Quietness

8/10

Excellent

18 Nov 2024

Paul

Good location

10/10

Exceptional

17 Nov 2024

Ekaterina

Very nice hotel and friendly staff.

10/10

Exceptional

11 Nov 2024

Verified traveler

Everything was nice. You could hear the people in the rooms above and beside but its a hotel. The only issue we really had was parking...not nearly enough spaces for the guests at the hotel.

Partner

10/10

Exceptional

31 Oct 2024

Christopher

Nice place to stay.

Leisure Self

6/10

Pleasant

20 Oct 2024

Susan

The property itself was very nice. When we tried to check in, we were given a room, but when we went to it, somebody was already in it. It took a half hour to get another room. In our second room, the toilet clogged. We called multiple times to have it fixed. They ended up moving us to another room. The room they moved it to smelled terrible. Also, the balcony door wouldn’t open.

Leisure Friends

10/10

Exceptional

19 Oct 2024

Timothy

All good except for a periodic musty smell.

10/10

Exceptional

18 Oct 2024

amy

Chairs and umbrella in the room and it was close to everything

Leisure Partner

10/10

Exceptional

17 Oct 2024

kashawnna

Parking isn’t the best but the hotel was great.

Business Self

10/10

Exceptional

14 Oct 2024

Felicia

Everything was great

Leisure Partner

10/10

Exceptional

07 Oct 2024

Barbara

Great stay!

Beautiful bathroom! Everything looks new and clean. Pool was too cold for me, but I expected that due to the overnight low temperatures. I would highly recommend this hotel. I hope to come back!

Partner

10/10

Exceptional

01 Oct 2024

Patricia

Very clean pleace

Business_and_leisure Family

10/10

Exceptional

29 Sep 2024

Brittany Nicole Patton

Nice hotel, easy in and out. Parking was sometimes an issue

Leisure Family_with_children

10/10

Exceptional

29 Sep 2024

Ta'Onte

The check in attendant was very judgmental.

Business_and_leisure Family

10/10

Exceptional

29 Sep 2024

Verified traveler

Road trip

Nice hotel, very quiet and helpful friendly staff. We arrived on motorcycles and staff said we could put them under cover at the front of the lobby.
Good breakfast, rooms nice and big with comfortable beds.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2024

John

All good

10/10

Exceptional

28 Sep 2024

Dominic

Very clean & comfortable. Great Customer Service

Leisure Family

10/10

Exceptional

20 Sep 2024

Kelly Lynn

Very close to the beach

Leisure Family

10/10

Exceptional

13 Sep 2024

Christopher

Great service and breakfast

Leisure Family

8/10

Excellent

13 Sep 2024

Linda

Inaccessibility to the beach or any activities.

10/10

Exceptional

13 Sep 2024

ADRIAN

excellent hotel and a short walk to one of the best beaches on the East Coast

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

ADRIAN

Excellent stay on 2 occasions, a short walk away from an excellent beach

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

Cynthia

I booked this hotel because of the great experience I had last year. Upon arrival, I must admit I became a little skeptical when I learned the hotel had changed ownership or management. Many changes were taking place even during my one-week stay. The complimentary breakfast was replaced by a bar/restaurant and what appeared to be a meeting room was being built. Apparently, last year I had been upgraded to a suite because my room this year was much smaller. This room overlooked some equipment and had no access to the balcony which I really enjoyed last year. This year my room was much smaller with two queen-size beds, a desk chair and a padded chair. The large TV, refrigerator and microwave all worked very well. Honestly, I think this room would be very crowded for more than two people. With all that being said, I will say the room, bathroom and everything were very clean. What makes this place so great is its outstanding staff. Every single person from the front desk, to the maintenance, to management to housekeepers is the best. They are all so willing to help and they always had fresh, hot coffee in the front lobby. Another reason I like this hotel is the size. So many of the hotels in Hilton Head are just massive. This hotel is much smaller, close to beach access and just a 10-minute walk to restaurants and shopping. Also, as a single traveler, I always felt safe here. When I return to Hilton Head, I will stay here.

Leisure Self

10/10

Exceptional

02 Sep 2024

Verified traveler

Great location & very nicely remodeled hotel. Plenty of parking, but may have to walk which is typical for this location. Loved it!

Leisure Partner

2/10

Poor

28 Aug 2024

Frances

Not a great stay

Got there and they were training a new front desk person, great! Takes 15min to check in, get to our room and our keys don’t work, go back down, get “fixed”, still don’t work, they check with master key - it’s the lock. They go back down for 30min and then they switch us rooms. On 2nd day the key to that room doesn’t work. In new room - get to sleep and the alarm in the next room starts going off from midnight to 7am - tell them about it and it takes them an hour to figure it out. Onto it off they have biscuits at breakfast with no gravy both mornings.

Partner

8/10

Excellent

18 Aug 2024

Lisa

Hotel now the Doubletree with lots of construction onsite to make the conversion. Early morning noise inside and outside during my stay 8/15-8/18/2024. Understandable but still unexpected and did wake me up

Leisure Self

8/10

Excellent

16 Aug 2024

Jennifer

Hotel is currently undergoing major renovations, including a new name and sign. Room was very comfotable, wkth a fridge, microwave, huge tv, and updated decor. Bike and beach chair rental in parking lot. Breakfast was ok considering the breakfast area was under construction.

Self

10/10

Exceptional

15 Aug 2024

Mamadou

Nice

Leisure Family

10/10

Exceptional

14 Aug 2024

Daniel

Four of us stayed for two nights in June. Clean room, nice pool area, and tasty breakfast. Also easy walk to the beach. Nice stay.

Friends_and_family Family

2/10

Poor

14 Aug 2024

Melissa

It was under construction our whole stay but it did not say that on the website. Pictures on the website were very misleading. Had a fire alarm go off our first night 3 different times. Had no water one day due to a pipe breaking and then no hot water later on that same day. Overall very disappointed.

Leisure Family

10/10

Exceptional

11 Aug 2024

Andrew

It was a nice weekend

8/10

Excellent

10 Aug 2024

Amanda

I believe the property is transitioning to a Hilton in the coming week. There was some construction going on and what looked like new furniture coming in. The gym was out of service. The rooms had a dampness and mustiness to them. Although there are humidifiers in the room, you still need to empty them when they’re full. However, with all that said the hotel was very clean and the rooms were spacious and nice.

Leisure Self

4/10

Poor

09 Aug 2024

Emmeron

Not a nice experience. Overcharged and had to wait 3 days to be refunded

Leisure

10/10

Exceptional

05 Aug 2024

Kathleen

Newly renovated, great location! Small path to walk to the beach or use the Coligny Beach public parking and access.

Leisure Friends

8/10

Excellent

05 Aug 2024

Scott

Close to the beach and nice environment

Leisure Family_with_children

2/10

Poor

05 Aug 2024

Charles T

This properties info and pics are so misleading! Construction was present in the hotel during my stay and was never mentioned. The building is very old but has been partially renovated. The balcony over the pool wasn’t even usable. The sliding doors to the balcony weren’t renewed, therefore a swarm of flying insects entered my room every night. And it was very expensive for nothing! Just horrible experience!!!

Leisure Family

2/10

Poor

04 Aug 2024

Kelly

Lady at check in was wonderful. Maintenance guy named Alter was nasty and very unprofessional

Self

4/10

Poor

03 Aug 2024

TaNisha

Upon arrival I was told i didn't have a reservation. However, I prepaid my stay on July 19th thru your app. Instead of completing my check-in process I was told to move over so she could check in other guest. My family and I had driven 6 hours to get to the location. I began calling expedia she completed her check-in of the other guest and called someone else in the back. Apparently they canceled my reservation on their end and gave our room away to someone else.

With a huff she asked how long we were staying and gave us some keys to a room. The next day after returning from the beach we went to use our keys for the room and the door showed yellow. After standing at the front desk for 5 mins with no one working it we were told the battery was going out on the door but she gave me new keys. After getting into the room the water was turned off with no notice to anyone in the hotel with no update on when the water would be turned back on please note my family had just come back from the beach covered in sand and ready for a shower and some rest. Breakfast we subpar a lot of construction was going on in the building on our floor and the main floor. no signs or hey please excuse our mess notices. This is our second time staying here and it will be our last. This is an annual trip for our family but we will use other locations from here on out. When I asked to use my hilton number I was told they were tied to Hilton but all branding said different.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Carl

Fantastic Stay

Room was immaculate, staff very friendly, great breakfast, amazing location. We will definitely return.

Friends_and_family Family