Name: Sonesta Resort Hilton Head
Address: 130 Shipyard Drive, Hilton Head Island, 29928, US

Sonesta Resort Hilton Head

Hilton Head - SC · United States

100 reviews shown

10/10

Exceptional

07 Aug 2026

Kenny Lee

Family_with_children

10/10

Exceptional

04 Aug 2026

Kathy

The property was great and all the staff were extremely helpful. Food and bar service was top notch

6/10

Pleasant

04 Aug 2026

Terry Sterling Dixon

The hotel staff and team were very friendly and very nice, however, the property itself looked ill-maintained. Our room was dirty floor with a roach on the floor. We booked a king bed pool view, but we told only option to change was a twin room that looked over a parking lot. The room was clean, however not what we paid for and was told I would need to 'tale it up with the 3rd party booking service'. Very frustrating and disappointing considering the price paid. The hallways had pizza boxes and room service plates left out over night that sometimes were there later in the day and sometimes until the next morning.
The adult pool is right next to the main pool, which kind of defeats the purpose of having an adult pool. The grounds around the Sonesta were well maintained and beautful, The food is really good and they are very generous with the adult beverage amounts, but keep in mind gratuity is added to the total, and there is an option for an additional gratuity. Also, be aware they will add additional 'hotel service' fee and checkout. The great customer service and kindness shown by the team is overshadowed by the subpar maintenance of the facility and undisclosed additional charges.

8/10

Excellent

03 Aug 2026

Elizabeth

Breakfast was excellent.

8/10

Excellent

31 Jul 2026

Justin

It was great.

10/10

Exceptional

31 Jul 2026

Jennie

Staff was excellent and very helpful. Enjoyed the adult only pool with the in water loungers.

10/10

Exceptional

31 Jul 2026

Matt

Place was incredible! Will absolutely return. Check this place out!

6/10

Pleasant

30 Jul 2026

Raelyna

The maid took my navy blue pajamas that were neatly folded on top of the white bed linens. The handicapped room where my brother stayed didn’t have handicapped access to the room door. He had to get out of his wheelchair and risk falling to open the door and manipulate a hanger to hold the door open as he rode his wheelchair into the room. This was true for all the doors onto the patio, into the rest rooms, and into the various fenced areas on the patio. I have had better service in cheaper hotels.

6/10

Pleasant

30 Jul 2026

Tashema

The stay was rated a 3 star because the bed was very uncomfortable. I couldn’t sleep during my stay.

8/10

Excellent

30 Jul 2026

John T

Great location
Very expensive for what get as room standard
Plus
$ 200 pet charge
Crazy $40 daily charge for items you already paid for like self parking
Get the breakfast package it's $40 total vers $25 per person
Breakfast is great
Beach is great but you pay for deck chairs
Hotel pool is too small and totally overcrowded

10/10

Exceptional

30 Jul 2026

Jessica

Our first visit to the Sonesta and we loved it!! The staff were incredibly helpful and nice. Grounds are beautiful and maintained so nicely. Hotel is clean. Adult pool great bonus. We also loved that we could rent bikes, book excursions, and rent beach chairs right on the property - so convenient! Would stay here again.

10/10

Exceptional

28 Jul 2026

Erick

The room was clean and taken care of. The pool was clean and the staff was very attentive.

10/10

Exceptional

28 Jul 2026

Cesar

This has been one of the best resorts I have stayed at in the United States. Although it is a smaller resort, it offers an impressive variety of amenities that made our stay truly enjoyable. It is located in a gated community making it a secure location.

I would especially like to recognize Diane at the front desk for her outstanding customer service. She was welcoming, professional, and made us feel valued from the moment we arrived.

Our pool-view room was spacious, beautifully furnished, and exceptionally comfortable. The beds, linens, and towels were all high quality, the modern décor was tasteful, and the mattress provided an excellent night’s sleep. The shower was also very spacious and easily accommodated two people.

We enjoyed the turkey wraps and pizza from Sea Glass Provisions—they were both delicious. Unfortunately, the food at The Patio Bar & Deck did not meet the same standard. While the service there was excellent, the quality of the food was disappointing.

One feature we especially appreciated was the resort’s beach chair and umbrella rentals, which were more affordable than renting directly on the beach.

Overall, this resort is a true hidden gem. From the accommodations to the service and amenities, our experience exceeded expectations. We can’t wait to return and would highly recommend it to anyone looking for a relaxing and memorable getaway.

8/10

Excellent

28 Jul 2026

Brandelyn

Overall good trip

10/10

Exceptional

28 Jul 2026

Christopher

The manager Venessa saved the day and our experience. Can’t say enough on how professional she was. We checked in and loved the room we had. Got a text from hotel stating there was A/C problems in that areas of the hotel. I will say that the front desk needs to be a little more curious about a guest wanting the same quality of room they originally booked when something like that happens. When we finally got to speak with the manager she got us in a great room and we stayed in that room for the remainder of the trip. Maid service was great. They were very helpful with anything you need. Room got a little warm for my taste and they immediately sent up a fan for us. Food from outside bar was perfect for the beach. Only complaint that I’ve seen other people comment on is the fact that the beach chairs that you can rent are set back and you consistently have people putting up tents and things in front of you. Blocking your view. But I’m guessing there is nothing that can be done about that. We will sure be visiting there again.

4/10

Poor

27 Jul 2026

Ritesh

The staff came across unfriendly and uninterested. The girl at check-in was not at all friendly. The bellboys are also not friendly and come across rude if you are not using them. They answer questions rudely. The rooms and amenities are average. We had the power go out for a few hours during our stay (no AC) and no comp was offered by the hotel. The walk to the beach with all your gear can get sporty.

There’s a security guard roaming around (not even sure he’s a real cop) that pulled me over for going 23 on 15 on our first day there. The speed limits change so frequently on this property it’s hard to keep up. You can tell he didn’t have anything better to do but waste our precious vacation time. It takes 10min drive to get out of the property and longer if you get pulled over. He pulled over others during our stay so seems to be his favorite activity.

I will not stay at this property again. If you want to charge a premium, train your employees to provide a premium service.

10/10

Exceptional

26 Jul 2026

Carlos

Everything about this place was amazing!

10/10

Exceptional

26 Jul 2026

Ken

Clean rooms

10/10

Exceptional

26 Jul 2026

Adamantia

The property inside and out was absolutely beautiful. New and clean, elegantly designed. The staff was beyond helpful and courteous. So much to do for all ages. Loved the beach access as well. Room was also big and nice view.

8/10

Excellent

25 Jul 2026

Donna

The staff at Sonesta really go above and beyond, they are so friendly and accommodating. The resort is clean and well maintained and you are only steps from a beautifully maintained beach. The food is good with the breakfast buffet being the best for fresh foods and service. The hotel is quiet and there are plenty of activities to engage kiddos as well as adults.
I would recommend updating the menus for the three restaurants to provide some different choices as we felt the choices were limited. The adult pool is small and while there is plenty of seating around the pool, it is small and gets pretty crowded.
I recommend this resort and would consider staying here again in the future.

8/10

Excellent

25 Jul 2026

Brad

Nice hotel, great pools, easy access to the beach. Wish the beds were more comfortable

10/10

Exceptional

24 Jul 2026

Robert

The staff were extremely helpful and professional. This was our second time staying at this property and the resort did not disappoint. Great family vacation.

6/10

Pleasant

24 Jul 2026

Carter

Clean but property and room needsan update.

10/10

Exceptional

23 Jul 2026

Katie

Wonderful!

10/10

Exceptional

23 Jul 2026

Cynthia

Amazing service, clean room & public spaces. Beach access & bike rentals were easy, super relaxing long weekend in a beautiful place! Thanks Sonesta

8/10

Excellent

22 Jul 2026

Baleigh

Pretty good overall, enjoyed the pool. Kids loved the crafts, and turtle talk. Rented bikes one day and chairs/umbrella for the beach. Great resort.

10/10

Exceptional

22 Jul 2026

Geoffrey R.

Great place! Great resort for kids.

10/10

Exceptional

22 Jul 2026

Brenda

I loved the balcony and the adult swimming area

10/10

Exceptional

21 Jul 2026

Lauren

Everything was amazing! Beautiful property- tons to do - easy access to beach and pool- lots of chairs. Only issue was the AC in our room did not work well. We set it to 65° and lowest it ever got was 73°. Maintenance came twice- but the AC never improved. Front staff said it was because we were in the sun, but our room was second floor and in the shade from noon on. Didn’t make any sense.

Family_with_children

10/10

Exceptional

19 Jul 2026

Toyia

The Sonesta Hilton Head Resort was one of the best resorts that I have stayed. The staff were friendly and helpful. They went above and beyond to make our stay very pleasant. The beach was amazing.

Partner

8/10

Excellent

19 Jul 2026

Laura

Very clean and had friendly staff. Pool closes at dusk. There is about 46 extra dollars every day for various fees not explained when booking.

Family

10/10

Exceptional

19 Jul 2026

Stephanie

Great place to take your family. On the beach so you can enjoy the beach and the pool.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jonathan

Beautiful property! Our entire stay was so wonderful.

Partner

10/10

Exceptional

19 Jul 2026

Craig

The staff were excellent and the hotel was inviting, clean and easy to navigate. Very family friendly (although we did not travel with children). Great place to relax, meet others, etc.

Partner

8/10

Excellent

19 Jul 2026

Julie

Clean, modern rooms, very helpful staff and a great location!

Family_with_children

10/10

Exceptional

18 Jul 2026

Emma

Clean room, staff were accommodating.

Family

10/10

Exceptional

17 Jul 2026

James

This was our second stay with Sonesta Hilton Head. We love this property and the calmness it inspires. The majority of our interaction with staff is excellent and helpful. Amenities are set up well.
Our only suggestions are related to pets and beach rules. We are dog people so we give a little grace. Perhaps the resort can place dog/animal rooms together on the first floor? We had a neighbor with a barking dog at all hours. It was not very respectful on the owner’s part. The other suggestion is to ban pop-up tents, inflatable tents, and those dang Shaboomies on the beach. Or create a ‘tent zone’ behind chairs & umbrellas. We rented chairs and umbrella from the beach service and people would find a space directly blocking our view and put up tents. Later, as the tide rolled out, they would set up walls of Shaboomies and tents in the tidal flat, blocking even more views. Hilton Head should make it a law/policy to have designated areas or ban all together. It was visually disappointing and people were lacking etiquette. Unfortunately, this will determine our future decisions where to spend beach vacations. We hope Sonesta develops a plan to address these things soon. The resort still deserves an “A.”

Partner

10/10

Exceptional

17 Jul 2026

maresa

Everything was perfect! Very convenient, the spa was fabulous, restaurants and food was great! Loved the poolside service and thoroughly enjoyed the bike rentals! Would
Highly recommend and we can’t wait to return!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Laura

great family fun

Family

6/10

Pleasant

14 Jul 2026

Arthur

Staff was not very friendly or helpful. Room was extremely small and shower had dead nats all over the ceiling. Would not recommend especially for the price.

Family_with_children

10/10

Exceptional

12 Jul 2026

Carol

Went with my family and we had a lovely time. Great location and hotel overall.

Family_with_children

10/10

Exceptional

12 Jul 2026

MrsChristina

Great experience

Partner

10/10

Exceptional

11 Jul 2026

robert

Second time staying here and we loved it

10/10

Exceptional

10 Jul 2026

Hal

Like an all-inclusive resort but you pay a-la-cart for what you like. There are better dining opportunities away from the resort (e.g. Hudson's). My only ding is that they won't release luggage carts to guests, your forced to use the bell hops. Otherwise, you have to haul your luggage on its own wheels.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Eve

The location of this hotel is excellent, which is one of the main reasons we chose it. Unfortunately, our overall experience did not meet the expectations we had for a 4-star resort.

One of the biggest disappointments was arriving to find that breakfast was not included as we had believed when booking through Breakaway. We ended up paying approximately $80 for breakfast, which felt expensive given that some items, including the eggs, were cold. We also experienced slow service at dinner one evening, and parts of our order were incorrect when it arrived.

There were several other details that detracted from the experience. The complimentary water bottles in our room appeared to have already been opened, which raised concerns about quality control. The requirement to wear wristbands throughout the stay felt more like a water park experience than an upscale resort. I also found the pool setup somewhat odd, with the adults-only section offering noticeably nicer loungers and amenities than the family pool area.

Additionally, the pool closed earlier than the posted hours during our stay, which was frustrating while on vacation.

That said, I do want to recognize Michael, the manager, who reached out after I requested to speak with someone regarding our concerns. He was professional, sincere, and genuinely seemed to care about our experience. He took the time to listen, acknowledged our concerns, and made an effort to make things right. His response left a much more positive impre

Family_with_children

10/10

Exceptional

09 Jul 2026

Samantha

Went for 2 nights after a long drive from Chicago with 3 kids. Staff accommodated our early check in request and were very helpful and kind. Pool and beach were clean, water was warm, plenty of chairs, even had extra toys and floats for kids! Property was gorgeous! Ordered food and drinks at the pool and did not have to wait more than 5 mins for drinks and maybe 15 for food. Highly recommend!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Teresa

Partner

10/10

Exceptional

09 Jul 2026

Angela

Kids Pool was very crowded. Breakfast buffet and staff were excellent.

Family_with_children

2/10

Poor

09 Jul 2026

tim

Beware! If you book through Expedia, they will downgrade you into a lower value room without telling you and it will be the same price! I booked a double queen room with pool view four our family of four and when I arrived was told I would be in a king room with parking lot view. When I spoke with the assistant manager and said I needed the double queen room that I booked because there were four people in our party, I was told sorry, we oversell every night by three rooms and move those that book through a third party to lesser value rooms. We are sold out and that’s all we have! He said that Sonesta management makes them overbook every night by three rooms to ensure they are always at 100% occupancy because people usually cancel, and if they don’t cancel then they move third party reservations to lesser value rooms! When I asked to speak to his manager, he said they were all on vacation for the Fourth. Then another guest tried checking in with two children right behind me and they said the same thing to her… they moved her to a king room with two small children. It was horrible! He said well you can try and go somewhere else, but I’m sure everyone is sold out for the holiday weekend! I was then also told that he had guests staying that paid three times what I paid for a parking lot view, so he can’t accommodate my reservation! I’ll tell you, there is NO WAY those rooms are worth $1,500/ night for a parking lot view, and I know no one was paying that! Horrible

Family

10/10

Exceptional

08 Jul 2026

Maria

Amazing staff, very helpful! We had a blast.

Family_with_children

8/10

Excellent

08 Jul 2026

Subhash

The Wifi connectivity was having intermittent issue. When we asked staff they showed a solution but it doesn't work after some time.there was no clear solution for this issue

Family_with_children

10/10

Exceptional

08 Jul 2026

Laura

Beautiful property. Easy beach access heated pool.

Family_with_children

10/10

Exceptional

08 Jul 2026

Francisco

Excelente hotel

Family_with_children

8/10

Excellent

08 Jul 2026

Andrew

The resort was clean and spacious. The staff were helpful and accommodating. My children really enjoyed the pool and accessibility to the beach.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jeffrey

Enjoyed the relaxed atmosphere

Family

4/10

Poor

07 Jul 2026

Nancy

Staff left room door ajar (open) all day when they came into room for microwave drop-off, hence leaving my room vulnerable to robbery the entire day when I was out of my room! Rusty shower head, sticky dirty doors, handles and light switches, as well as M&M's and crumbs left on floor. Asked for new clean glasses and never came, I had to rewash my used ones. Bug on wall. No privacy from connecting room, light coming through from under door to other strangers room, and light under entrance door on bottom and along right side of door, inhibiting privacy and allowance for bugs and no privacy. I requested a pet free room but did see guests bringing up on the same floor, hence allergies acting up in my room, probably not a pet free room prior, and the bathroom smelled like ASS. Charged my room with someone else's pool bar tab. I never charged anything to the room. Overpriced menu, under-cooked food and can't get orders correct and freezing cold in the empty restaurant. Overpriced drinks and rude waiter. Wifi kept disconnecting and knocking security VPN off too, and they are aware and say \"IT HAPPENS\" but apparently aren't going to fix it. Not enough parking to accommodate hotel guests, and expect you to either have them valet your car or want you to temporary park in a racquetball court next door, and expect their guests to wake early to move it from that lot to avoid it being towed by the racquetball company. There's more, but only have a limited amount to write here.

Family

10/10

Exceptional

06 Jul 2026

Alycia

We loved everything about Sonesta!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Annie

To whom it may concern, in our visit to your wonderful resort we noticed a couple of items missing from our toiletries and we would like to bring to your attention. We stayed in room 5050 (Thursday 2 through Sat 4). Whoever tidied up the room figured it was OK to take a pair of tweezers and a cuticle trimmer. This took place on the Saturday the 4th of July. We took most of our stuff to the car afterwards. We realize this could happen anywhere and are not expecting any sort of compensation, we just want you to be aware of the situation. We had a wonderful time, otherwise...

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Jenn

Our family very much enjoyed our stay here. Property was very clean and well maintained. Great pools and access to a beautiful beach. Staff were very friendly and helpful. We would definitely stay here again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Patrick

The adult pool and relaxation area was very nice for the adults. The short walk to the beach is great.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sarah

All of it was good we enjoyed our stay

Friends

8/10

Excellent

05 Jul 2026

Stanley

There was often no washing clothes left in the after cleaning. Restaurant needs to stay open longer. The staff was great 👍

Friends

8/10

Excellent

05 Jul 2026

Kimberly

The Sonesta is a very beautiful property and nice hotel. It was very clean and well maintained. The only reason I did not give it five stars is because at night the air from the wall vent blew directly on my head and froze me. I had to sleep with a blanket over my head on that side. We also were told that we had a pool view, but all we could see were trees in front of the pool. It was a good stay. I probably would not stay there again because of the air vent.

Family

10/10

Exceptional

05 Jul 2026

Jacob

Great pools, restaurants and access to the beach. Great for couples or for families.

Partner

10/10

Exceptional

04 Jul 2026

Shamra

We had a wonderful time!!! We loved being able to enjoy the adult only pool area while we were celebrating our 20 year anniversary, poolside service was amazing and the pool and hotub were perfect temperature.

Partner

10/10

Exceptional

04 Jul 2026

Yahemn

Great clean room. Friendly staff

Partner

4/10

Poor

04 Jul 2026

Dan

We typically rent a house or stay at the Omni when we visit Hilton Head, but decided to stay at the Sonesta to try something new for an extended family vacay (19 of us). Disappointed with the customer service as I had booked 2 queen beds and they gave us a King bed for 6 days. We had booked a room a couple of months ago and the receptionist didn’t tell us this at check and we found out when we arrived at the room. I returned back to the front desk and the reason I received was that we oversold the rooms, which isn’t my problem. I asked the hotel manager to contact me in 30 mins and the staff said it would happen…. It never happen and no one contacted me for the remaining days. Definitely won’t stay again.

Family_with_children

8/10

Excellent

04 Jul 2026

Jennifer

Great property

2/10

Poor

04 Jul 2026

Nicole

The location is great. The hotel is basically a motel. You can hear everything above, below and to the sides of your room. Kids running down the hall crying at 7 am. The pools were so dirty with hair. The beach access is lovely, the one pro. To top off our stay, the person who checked us out did it incorrectly and we got a call 2 hours later asking if we were extending or when we were planning on leaving? Tried calling back…super difficult.

Family

10/10

Exceptional

03 Jul 2026

Jeanette

Self parking is so tight and valet parking more open in parking. I don't like paying $40 a night for things we didn't use like the bus. That should be your choice what you want.

Partner

6/10

Pleasant

02 Jul 2026

Kelly

The property is at the end of a private/gated area. Hotel seems recently renovated but some of the finishes (flooring & shower tiling) showing some wear already. King bed was very firm and found it not comfortable. Hotel has many convenient amenities for a visiting family such as small store, restaurants, pool games and poolside food service. Would not recommend as a couple if you are looking for quiet/relaxation. Hotel even texted reminder about “quiet” hours as families talk loudly through hallways. Adults only/“relaxation” pool is right next to main pool area and therefore loud. Primary pool has zero clearance entry, good for small children. Beach access with bathrooms close by is an easy to walk across property. Hotel provides beach towels, but must rent beach chairs and umbrella from 3rd party company. As a family resort a decent choice given ease of access, but wouldn’t recommend for couples looking for a getaway.

Partner

10/10

Exceptional

02 Jul 2026

Daniel Todd

We have stayed at a few resorts on the island. We like this one the best.

Family_with_children

10/10

Exceptional

02 Jul 2026

Carol

We had a wonderful stay at the Sonesta. Great pool areas especially the adults only pool. Right on the beach .

Partner

8/10

Excellent

30 Jun 2026

Jasmine

This was me and my family’s 2nd time staying at this hotel and it’s such a nice place to stay. Hotel staff is super friendly and helpful. Love the gelato!! My favorite treat. My kids loved the pool and it’s a great place to fully get away and relax. I would stay a 3rd time.

10/10

Exceptional

30 Jun 2026

Dhiraj

Breakfast was very nice and staff was very good

Family_with_children

10/10

Exceptional

29 Jun 2026

preyawan

We are really enjoy staying here !! The staff is very nice !

Family_with_children

10/10

Exceptional

29 Jun 2026

Bogdan

This resort offers an excellent beachfront location with convenient beach access and commendable staff service; however, there is an opportunity to enhance the dining experience through improvements to the restaurant's interior design and culinary offerings.

Family

10/10

Exceptional

28 Jun 2026

Lorelei

I'd like to emphasize that this resort truly deserves a 5 star rating. From the moment we checked in, we were treated like VIPs. The staff went above and beyond to make our stay exceptional, especially after learning that I had been under the weather. Their kindness, attentiveness, and genuine care exceeded all of our expectations. To make our stay even more memorable, they surprised us with a complimentary special breakfast in celebration of our anniversary. Every detail reflected outstanding hospitality. We couldn't have asked for a better experience...10 out of 10, and we highly recommend this resort!

Family_with_children

6/10

Pleasant

28 Jun 2026

Courtney

Had dirty towels in our room when we first arrived. Second day called down for some clean towels and was told that the staff was in a meeting so we would have to wait until they were available which was 1.5 hours later so my husband just grabbed pool towels instead. Pool was tiny for that big of a resort. Great location though!

Family_with_children

10/10

Exceptional

27 Jun 2026

Minerva

I live taking my grandkids there because of the amenities and location to the beach. We love it. However, we did encounter a bell men that did not want to help with our luggage which was disappointing. He had the nerve to tell me that, had he know our room wasn’t ready he wouldn’t have loaded it. He also said that he would have to unpack all our belongings because they would need the luggage cart. I have stayed at 100s of hotels and never been told that. Later a very nice older concierge helped us with our luggage and showed us a room full of empty luggage carts. I was disappointed with the extent the first bellman went to avoid helping.

Family_with_children

10/10

Exceptional

26 Jun 2026

Camelia

This is the second time staying at Sonesta and I strongly recomand the resort.

Friends

6/10

Pleasant

23 Jun 2026

Dalton

Traveled her last year and had an amazing time. This time not so much. They changed the menu at the sea creast, not

6/10

Pleasant

22 Jun 2026

Jana

Booked a room with 2 queen beds on the terrace and received 2 full beds facing the parking lot. Bathroom floors were dirty and there were cob webs on the sprinkler head along with a dirty mini fridge. Staff were not as friendly compared to my previous stays for work events. Onsite restaurants were possibly under staffed due to the very slow service both times we went. Beach access was great and the beach is clean and well maintained.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Lynn

Stayed for about a week in a King Deluxe Room. Newly remodeled and very clean. Property itself is beautiful and well maintained. Pools are clean and the \"adults\" only pool is a great option if you don't want children screaming and running around you. Every morning attendants put out fresh towels and cleaned the chairs. Plenty of room also. Fresh cold water always available at the poolside. Typical bar and food at the poolside. Expensive but that's pretty typical. Beds were super comfy and my husband and I never had a bad night's sleep. There is valet parking but also free onsite parking available not too far away. The restaurants inside were nice. Nice breakfast buffet was average price. Property is gate entry only and about a 10-minute drive from a popular beach.
The resort is apparently recently renovated- this shows but a few warnings about the new remodel. Lack of space for hanging clothes and bathroom storage, counter space is sorely lacking. Bathroom lighting is fairly good. We had a tub option in our room- shower water pressure was good and multiple shower head options existed.
Staff here was beyond friendly and always helpful. Check in was quick and checkout was equally fast. Plenty of areas to sit outside and the patio area has comfy couches to relax and talk.
Overall I would stay at Sonesta again. Walk directly to the beach and there is a shuttle available if you don't have a car to go downtown.

Partner

8/10

Excellent

22 Jun 2026

Mark

The staff was helpful. I had a terrace room and didn’t use it because the terrace was dirty concrete slab looking at parked cars. I thought it was facing the pool and or the property interior with all the trees. The was the only bad thing I experienced.

Partner

10/10

Exceptional

22 Jun 2026

Marcus

Great staff and very clean property!!

Family_with_children

8/10

Excellent

21 Jun 2026

Charlie

Enjoyed the stay. Did think the dinning at the hotel was priced a bit extreme for what was served. Food was great but pricey. Would recommend dinning at another location. Great stay enjoyed the atmosphere of the resort.

Partner

4/10

Poor

19 Jun 2026

Kristen

Historically my husband and I have been staying at this resort for YEARS.

This was the last though - here is why:

they kept charging my credit card fraudulent fees - I mean in excess. Expedia says I can’t mention prices - it was to the point my credit card company called me to alert theft concern.

And 1 of the reasons Sonesta stated for these charges was “that you booked through a 3rd party app”

But we prepaid in FULL And they kept changing the reasons or not providing any explanation each time I reported it

This place is total sketch. It’s a scam. And…it’s not even that nice.

The rooms are semi clean - the floors looked dirty and there was dirt around the base boards. Very dirty carpet and dust all around the bed for a SUITE. Water poured onto the floor from the shower each time we used it - which I had to clean.

Expedia doesn’t want you to say how much you pay - because it was a rip off.
And when you book through Expedia - the resort treats you differently. Like, oh you booked through a third party app - which we do b/c it’s flexible with our schedule. Anyway. Don’t waste your money, rent a house instead

Partner

6/10

Pleasant

17 Jun 2026

Stephen

For $500 a night plus a daily $40 resort fee, it was a little ridiculous that they didn’t have a section of seating on the beach reserved for resort guests. If you want loungers and umbrellas, you were expected to pay a third party to rent them. Compared to the other resorts I’ve stayed at, this one was not worth the cost, won’t stay there again.

Family

4/10

Poor

17 Jun 2026

Melissa

Not the greatest experience. Place seems outdated. All the common areas felt as if they did not have functioning A/C. The bathrooms appeared unkept. Staff was friendly enough. I don’t think I would stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

David

Nice place had a great vacation

Family_with_children

10/10

Exceptional

14 Jun 2026

Dawn

We had an amazing stay at Sonesta Resort Hilton Head Island! The resort was beautiful, clean, and relaxing from the moment we arrived. The grounds were gorgeous. We spent most our time in the pool adults only area, which was spa like. Luxury feel & perfect. Extremely comfortable lounge chairs with adding and lounge towels fresh. Covered canopies available for purchase and comfortable chairs on the tanning ledge in the water. Spa music. They serve you food and drinks. Very large hot tub. You are just steps from the beach made everything so convenient. The staff was friendly and welcoming, and the whole property had such a peaceful, upscale vacation feel. There was always music playing in the lobby and entertainment. We enjoyed two of the restaurants on site with breakfast on the outdoor patio each morning and dinner one evening. It was the perfect place to unwind, enjoy Hilton Head, and make great memories. We would absolutely stay here again!

Family

10/10

Exceptional

14 Jun 2026

Kaiss

So relaxing friendly staff

10/10

Exceptional

12 Jun 2026

Dawn

We had such a wonderful stay at Sonesta Resort Hilton Head Island! We’ve been coming to Hilton Head for over 20 years. We’ve stayed all over the island but really love Sonesta.The property itself is absolutely beautiful and so well maintained. From the gorgeous grounds to the spa-like adult pool area, everything felt luxurious, relaxing, and thoughtfully cared for.

The resort is just steps from the beach, which made the location perfect and so convenient. We loved being close to everything while still feeling tucked away in a peaceful resort setting. The beds were extremely comfortable, breakfast was amazing, and the customer service was excellent throughout our stay.

The resort is also beautiful to simply walk around and enjoy. You could tell guests were having a great time, and the whole atmosphere felt welcoming and fun. Overall, it was a gorgeous property in an amazing location with great service and so many thoughtful details. We would absolutely recommend it! 🌴✨

Partner

6/10

Pleasant

12 Jun 2026

Shivam

We stayed for 3 nights and our overall experience was good. Liked the private beach, well maintained pool and lot of great amenities. However, we didn’t like one thing - our room was not cleaned the second day and no towels were changed even though we asked the cleaning lady multiple times. Called the front desk in the evening and they also didn’t help much when I asked that at-least send someone to empty the trash bins and give fresh set of towels. The concierge person was on leave and there was no backup for this big resort.
Breakfast was good.
Lot of parking space.

Family_with_children

10/10

Exceptional

11 Jun 2026

Ellen

The Adult Pool was the best idea to keep me coming back.
Staff were always pleasant and helpful.

Partner

6/10

Pleasant

11 Jun 2026

Olga

Loved that they had bonfires, but it was very upsetting the WiFi would not work and we had to go downstairs every time we needed it so the front desk would hook it up. But then it would kick us out randomly . My daughter had schooling in line I ended up using hot spot from my phone . The restaurant food had very little option and very overpriced.

8/10

Excellent

08 Jun 2026

Christine

Property was well maintained. Felt very safe. Room was spacious and clean. Bed was comfortable. Pools and hot tub were nice. Quick access to the beach. Loved the turtle pond. Would recommend.

Partner

6/10

Pleasant

08 Jun 2026

Danielle

We recently stayed at the Sonesta Resort Hilton Head and overall had a pleasant experience. The resort's biggest strengths are its location and staff. Beach access is convenient, making it easy to enjoy the shoreline, and the employees were friendly, welcoming, and helpful throughout our stay. The resort also offered activities and events for guests, which helped create a fun atmosphere and provided entertainment beyond the beach and pool.
The property was clean and well-maintained, and we enjoyed our time there. However, our biggest concern was the value relative to the price. We originally wanted to stay three nights, but the total cost was nearly $1,800, so we shortened our trip to two nights. Once on-site, we checked into extending our stay, but adding one more night would have cost over $700.
Instead, we booked a nearby hotel for our third night. It was less than half the cost and offered larger, more updated rooms, much more spacious bathrooms, and a more modern feel overall. While it was a slightly longer walk to the beach, it was still easily walkable.
Sonesta delivers on location, service, and guest activities, and we genuinely enjoyed our stay. That said, for the rates being charged, we expected more updated accommodations and a stronger overall value. We would consider staying again, but only if the pricing were more competitive.

Family_with_children

10/10

Exceptional

07 Jun 2026

john

Clean rooms, parking close to hotel were really nice. Cleaning staff and greeting staff were superb. I would stay again.

Partner