Name: Red Roof Inn Hilton Head Island
Address: 5 Regency Parkway, Hilton Head Island, 29928, US

10/10

Exceptional

27 Jul 2026

Herchs

My stay was wonderful. Mrs. Sheryl gave top.niych customer service. I was very thankful for her care and professionalism. The rooms can use an upgrade but for the price, it was decent and fair. I recommend them.

8/10

Excellent

26 Jul 2026

Jolene

It was a nice place to stay an very close to the beaxh6

8/10

Excellent

25 Jul 2026

April

Pool was nice. Has a towel bin with no clean towels. Mirror in are room was dirty. The room was clean and staff was nice. Location was good near everything.

10/10

Exceptional

21 Jul 2026

LaTasha

Sta

2/10

Poor

21 Jul 2026

Kimberly

N/A

Partner

2/10

Poor

19 Jul 2026

mollie

The room smelled so bad like mold/mildew it gave me a migraine after about 20 minutes. It was old and out dated everything seemed dirty and nasty. Some stuff was clean but stained up and nasty looking like the toilet seat and shower. I will say I felt scared to even sit on the bed it felt so nasty but I will say the sheet seemed clean but the blanket had a yellow stain right up by the face. My husband went to as for a new blanket. They gave us one. We have 2 super flat pillows no cushion we asked for pillows but they said they don’t have any extras. Bed was not that great, we was just staying one night waiting on our condo to be finished I went ln the room as late as possible and got up soon as day light hit and got out that nasty stinky dump. Maybe it was just that one room but I doubt it the front office smelt bad also just like cigarette smoke and mildew. I felt dirty staying at that place and couldn’t wait to get out of there. Never again. I wish I could have asked for my money back I would have rather slept in my car but because I booked through a 3rd party I couldn’t.

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Kimberly

I had booked 2 rooms for 5 days. When we arrived, it was 3pm and check in is at 4pm. I asked if I could check in early since we had driven a long way. The person at the counter told me that the hotel was booked up so we needed to wait until 4pm. Understanding the situation, we left and had lunch returning at 4pm. A different person was in the office when I picked up the keys. We did not receive adjoining rooms, even though I booked them together. We entered the rooms, where the floors and rugs were dirty. They had not been swept, vacuumed, or mopped. Mirrors were dirty. There were no additional linens. There were no mini fridges or microwaves in either room, but we could clearly see that every other room had them, as the rooms next to our's were empty with the curtains open, allowing us to see inside. The staff told us that in order to have fresh linens, we had to bring them the dirty ones and they would give us clean ones to take back. We asked for at least a microwave in one of the rooms so we could make the 2 smallest kids Mac and cheese. We never received a response or a microwave.
This trip was an impromptu trip on very limited funds, as I am a single mom with 2 children, my sister has 3 boys, one of which is special needs, and my parents. That being said, we stayed out of necessity. We will never book this hotel again.

Family_with_children

2/10

Poor

17 Jul 2026

Angel

The room had a bad smell

Self

6/10

Pleasant

16 Jul 2026

Chase

Overall the stay was great, but the ac quit working halfway through the night.

2/10

Poor

14 Jul 2026

Debbie

Was not what was advertised. Did not feel safe. Staff was very kind and had good customer skills

Partner

8/10

Excellent

13 Jul 2026

Michael or Brianna

The rooms were decently clean, but a little outdated. The A/C worked and kept the room cooler than outside, but I had to keep it on 60 to keep the temp from getting too high for my newborn. Employees were very nice. Booking was easy. Didn't get to use the pool, but it was nice! For the price and the location it was well worth it and was exactly what I expected.

Family_with_children

2/10

Poor

13 Jul 2026

Ronald

BED BUGS difficult getting a rude manager to assist. Was not offered another room had to put a deposit down when I checked in. Was not informed of that till arrival. Deposit required for the safe in the room if you don't use it you get it back. CRAZY

6/10

Pleasant

12 Jul 2026

Deb

For the cost, it was ok. Staff member at check-in was good. No one was at the desk for check out.

2/10

Poor

11 Jul 2026

Nicole

My Fourth of July stay at the Red Roof Inn Hilton Head Island was extremely disappointing. The room was unsanitary, with blood on the curtains and dirty diapers left outside. To make matters worse, the Wi-Fi, which was an advertised amenity, did not work at all. Since I work remotely, that alone made the room unusable.

I immediately contacted Expedia for a refund because the room was not in acceptable condition and did not provide the amenities I paid for. Instead of resolving the issue, I've spent days being told they're waiting on the hotel's approval, and my refund was denied. The only compensation offered was $75 in OneKeyCash, which does not come close to addressing the situation.

I expected a clean, functional room and a company willing to stand behind its customers. Unfortunately, I received neither.

Family_with_children

2/10

Poor

07 Jul 2026

Madison

Black mold within the bathroom, not clean, long black hairs throughout, broken stair

Family_with_children

2/10

Poor

07 Jul 2026

John

Mattress pad had throw up stains

2/10

Poor

06 Jul 2026

Sara

Really, new management? Room was not clean pee on toilet seat, previous guest hairs on toilet and tub. Sink broken ...staff came

8/10

Excellent

06 Jul 2026

Trung

Ok

Family_with_children

2/10

Poor

01 Jul 2026

Sophia

Do not book!!!!! The rooms smells old and moldy, the AC blew out stink air

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Jesika

My sister in law asked for an early check in but, apparently, they never charged her so she didn't get it. They made us wait until 4pm exactly before letting us check in (3:45 was too early.) The property was a lot more run down than the photos. The rooms were clean but definitely needed some work. It was fine for one night but I wouldn't stay again.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Gary

Staff at front desk were very nice

Family_with_children

10/10

Exceptional

25 Jun 2026

Christina

We were here for business. The property was in a great central location. We would stay here again.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Julio

Budget hotel with basic room. No fridge which I expected to have. Tub has some rust and bathroom door didn't lock. Room ok for a few nights if only needed for sleeping

6/10

Pleasant

22 Jun 2026

Mary

The establishment need updating and cleaned up. Room was musty smell that I believe was coming from the shower area where the water drains. The bed was comfortable and clean. There is just so much you can do with such an old building.

Partner

4/10

Poor

21 Jun 2026

Kaitlin

Generally unkept, saw multiple spiders and they left a big barrel of trash outside of my door for 48 hours. For the price, go next door to homes2suites.

Self

8/10

Excellent

20 Jun 2026

Harriet

The staff went above & beyond. Internet out, so we couldn't watch TV or kids play games, other than that, our stay was great & we'll definitely stay here again.

8/10

Excellent

15 Jun 2026

joseph

This hotel was good, but it is an older property so I cannot say it was excellent due to general wear & tear. It was clean, quiet and the air conditioner works great!

Self

4/10

Poor

15 Jun 2026

Ashley

No big shower/drying towels. They offered 2 hand towels in place of a big towel. Room smelled like mildew. TV didn't work.

Family_with_children

2/10

Poor

14 Jun 2026

Gregory

Standard hotel however, during my stay I had no access to WiFi & television was inop entire stay, front desk said at check in problem was intermittent, television never worked..

Partner

2/10

Poor

07 Jun 2026

Andrew

Clean the room

Family_with_children

4/10

Poor

07 Jun 2026

Cody

Room was not ready several hours after check-in. The tv/cable/internet did not work the entire stay. Exposed screws, missing smoke detector, damaged walls, and strong mold smell. Staff was nice atleast but unable to address or fix anything. No discount or credit offered due to the lack of internet/cable.

Friends_and_family Family

2/10

Poor

27 May 2026

Natalia M

I wish I can add pictures, room was disgusting dirty . Rolled flack hair is everywhere, old socks, previously left in a room… we couldn’t walk in the floors, was soooo dirty , I think outside was cleaner then inside.
I would never recommend to stay there. I made a comment on google , property management apologize and ‘ hopped’ we coma back again. That’s is so crazy to me .

Family

6/10

Pleasant

25 May 2026

Nicasio

They don’t clean the rooms in a daily basis

Self

10/10

Exceptional

22 May 2026

SHITAL

Great price in Hilton heads when everything else was double the price, this suited me perfectly as solo traveler.

Self

6/10

Pleasant

16 May 2026

Jim

No laundry's service, parking okay, room little smelly

Friends

2/10

Poor

16 May 2026

Amy

Floors were very dirty. No bath towels just hand towel after shower. No blow dryer lots dog poop no one seems to clean up after dogs. Overall not a pleasant experience

4/10

Poor

16 May 2026

Lenny

The rooms are very dated . Cracked sink, soiled rugs, chipped or cracked floors

Self

6/10

Pleasant

14 May 2026

Virginia

Not friendly staff

4/10

Poor

11 May 2026

Patrick

Air-conditioning did not work properly. The room was dirty. Was charged for a safe use in the room three dollars a day at check-in. Got to the room and it did not even have a safe.
Hot water and a bed. Don’t expect much.

Partner

6/10

Pleasant

09 May 2026

Mark

Parking was fine. Pool was nice, but not heated. The property needs some love. It seems clean, but it needs paint, simple things like a toilet papper holder ! Who ever owns this place isnt putting any money into making it presentable. Its a discrace to the rest of Hilton Head.

Self

10/10

Exceptional

02 May 2026

Shawn

Great stay for low price!

2/10

Poor

27 Apr 2026

Glenn

When we checked in they put us in a bounce queen bed trim when we had booked king size. The first room looked poorly maintained, heaters looked burnt out, tv was missing hdmi cable. When we went to front desk they did move us to a king size bed room. But tv remote was connected to cable box. This was fixed. King size room does not have a fridge in it. When I asked I was told the room I booked did not have fridge but in checking on site none of rooms say if they have a fridge. All hotels and motels we have stayed at in the past all had fridges.
To top things off there seemed to people smoking marijuana around the property.

Partner

8/10

Excellent

19 Apr 2026

Deke

Staff was helpful and friendly

Self

2/10

Poor

13 Apr 2026

Soonyim

It was terrible experience about that place.
Because wait rist do rong.
There are so terrible in the room.
It was holl l in the wall.

4/10

Poor

12 Apr 2026

CHRISTINA

What laundry service?
Parkimg was easy.
Staff was overwhelmed with problems from guests. Most of these problems were preventable of they had fully prepared the rooms before the guests stayed in them. Amoung the problems were one lady didnt have a shower curtain. We didnt have a remote and went multiple times and they kepta promising to come help us. One guest had 6 people and two sets of towels for a room with more than one bed. Our room had fpur people to share a single bottle of shampoo, no conditioner. Feet were brown from walking on the floor. Ac unit made a smell and figured out it ls the rooms that reek. Black mold spots on walls of bathroom....it didnt have a working fan for the humid small room. No cold water. Front desk employee on night shift was outside smoking weed with guests and then the tall gentleman came inside high to help.
Pillows were flat and vary few.. if they are going to have flat pillows....do four like most hotels. If they properly set the rooms, they would not have as many people comming up to them.
One woman was waiting two and a half hours for her room..4pm with her reservation. No breakfast...just coffee...conflicting signs for free pet but then one said they are now charging..
Writting on the lamps in the room. These are fixable things but staff needs to step up thier game and hire more facilities employees to clean and take care of the details thst ultimately add up. Employees getting high instead of manning the desk at night.

Family_with_children

10/10

Exceptional

12 Apr 2026

Edward

Relaxing

Self

2/10

Poor

10 Apr 2026

Tylené

Ya'll over booked them and every reservation had to wait HOURS to get rooms.

Partner

2/10

Poor

10 Apr 2026

Jose

Terrible terrible terrible place. Had a poor man waiting forever for his room. Our room was disgusting. Front desk never answered. HIGHLY DISAPPOINTED

Family_with_children

10/10

Exceptional

08 Apr 2026

Alahna

Very nice and friendly loved the area.

4/10

Poor

29 Mar 2026

Lenin

Bad

Partner

6/10

Pleasant

23 Mar 2026

Craig

NOT POORLY MAINTAINED, BUT POORLY RENOVATED. COULD BE MUCH BETTER WITH A LITTLE ELBOW GREASE

Partner

8/10

Excellent

23 Mar 2026

Gregory

Very nice and affordable

Self

10/10

Exceptional

19 Mar 2026

Shannon

The laundry service is good and fantastic hospitality.

Partner

10/10

Exceptional

14 Mar 2026

John

Nice property. Convenient to beach and amenities!

8/10

Excellent

16 Feb 2026

Ryan

We had a generally pleasant stay at this property and wouldn't hesitate to stay there again, although the lack of a breakfast was a disappointment (I think the coffee bar photo duped me into thinking they provided it). The only things keeping it from getting 5 stars were how loud we could hear guests talking just outside our room and the $3/day \"safe fee\" that they charge by default (they will remove it upon request at check-out). Check-in and check-out went well, and the staff were friendly and attentive. The room was clean and spacious. Overall, a good stay.

Partner

4/10

Poor

02 Feb 2026

LeRoy

Room was a \"dump\". Final straw, spotted and killed a \"roach\" of some kind, so I checked out 2 days early. Expect full refund for Fri 1/30 and Sat.1/31 Room charge.

Business Self

2/10

Poor

07 Dec 2025

Verified traveler

Hole in wall under desk light burnt things hanging above bed rusted lamp rusted ac cover hanging off

2/10

Poor

30 Nov 2025

Earl

The room smelled like dog and cat urine. The rest of the room was filthy. Had to change hotels. We've been going to this Red roof inn for years and it just continues to get worse. I advise you not to stay here.

Partner

10/10

Exceptional

04 Nov 2025

Elsena

Friendly staff. Accommodated my request to be far from the smoking area. Clean room. Quiet neighborhood. Comfortable bed. Thanks for a great stay and good value!

Business

6/10

Pleasant

31 Oct 2025

Josh

Has. A suite and living room TV didn't work and couldn't pull dresser out to check cords lamp in bedroom didn't have a bulb and only 1 little trash can in the entire place plus dusty

8/10

Excellent

24 Oct 2025

russell

Room was great for a couple of nights great location on Hilton Head island

Leisure Self

8/10

Excellent

23 Oct 2025

Frank

Front desk staff was very helpful and accommodating nice young girl who checked me in was fantastic

8/10

Excellent

22 Oct 2025

Josh

Room wasn't dusted well and sink drain had hair in it and bee wasn't very comfortable for a suite

Partner

10/10

Exceptional

21 Oct 2025

DENNIS

Delwin is a great manager!

10/10

Exceptional

19 Oct 2025

Dustin

Had a good time with the family and two pets for a quick weekend getaway . The 2 employees working nights at front desk was great and kind... location and price was also great ...we will be back

Friends_and_family Family

2/10

Poor

19 Oct 2025

Colby

Arrived at 430 - no one at front desk. Called, waited, nothing.

Came back at 1030 - same problem. Waited until the guy showed up.

No tv, no pool, no breakfast

Business

8/10

Excellent

17 Oct 2025

Edwin

Good parking. Pet friendly.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Christopher

Parking lot was safe. Saw a police car in parking lot this morning driving thru. No issues.
Some maintenance needed but room was clean and comfortable.
Advised front desk of a few things. Very nice and receptive.

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

SHARON

There was a musky smell and there was problems with the toilet which was taken care of. The room was not that clean. Would I stay here again or refer to someone else, probably not.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Rhonda

We stayed one night. The rate is affordable and the room was comfortable and clean.

Partner

8/10

Excellent

05 Oct 2025

Melanie

Clean room, helpful staff.

Leisure Pet

2/10

Poor

05 Oct 2025

Kenneth

No. Room smelt really bad. The entire hotel need a make over. Need to be updated. Asap.

Partner

10/10

Exceptional

28 Sep 2025

Clay

Staff was Awesome 👌

Leisure Pet

6/10

Pleasant

12 Sep 2025

Edward

Black mold on the ceiling, never stayed dry, always humid.

Leisure Self

10/10

Exceptional

10 Sep 2025

Edward

Little humid.

Leisure

4/10

Poor

08 Sep 2025

Curtis

Everything

Leisure Partner

4/10

Poor

07 Sep 2025

Bradford

Thr front desk was often not staffed

6/10

Pleasant

06 Sep 2025

Meredith

We got to our “suite” with 5 people, there was a dead bug on the table, only enough towels for 2 & asked for linen for the pull out bed & it took over 2 hours to get at 11 at night.

Leisure Family

6/10

Pleasant

02 Sep 2025

John

The staff was good. The place is definitely showing its age.
They were having issues with TV channels while I was there and the phone in the room didn't work. It wouldn't be the first place I would book.

Leisure Self

10/10

Exceptional

29 Aug 2025

Kim

We loved it

2/10

Poor

27 Aug 2025

Robert

The worst hotel I've ever stayed at in my life. Extremely old and run down property. We were supposed to stay for 6 nights, we left after 1 because we didn't feel safe. Room wasn't clean when we checked in. TV didn't work, one of the lights over the bed didn't work. Toilet paper holder was broken, toilet paper was sitting on top of the toilet. The tub had been painted in an attempt to hide repairs

Partner

10/10

Exceptional

17 Aug 2025

Michael

the parking lot was extra clean and the overall exterior cleanliness of he property enhanced my sense of satisfaction

Leisure Partner

10/10

Exceptional

16 Aug 2025

Charles

Nice property and an excellent value for my one night stay.

Leisure Self

8/10

Excellent

14 Aug 2025

ANJALI

The property is good Jessica tried to help us so appreciate.

Leisure Family

2/10

Poor

12 Aug 2025

Lisa

They have bed bugs and the front desk woman is rude to put it nicely. Never again. Run fast and far!

Leisure Family

6/10

Pleasant

09 Aug 2025

David

Okay for one night

Additional fee for early check-in. No fridge, microwave, hair dryer or Kleenex in room. They do accept pets as we travel with a 12 pound miniature poodle. No extra charge! Only coffee in the lobby! Many tv channels to choose from! Room is small but works for two people. No elevator — have to use the steps for second floor! Deadbolt on door did not work!

Partner

8/10

Excellent

08 Aug 2025

Elvin J.

Room felt as if there was moisture on the floor. Toilet was difficult to flush. Shower leaked around the shower head.

Leisure Family

6/10

Pleasant

06 Aug 2025

John

We thought we would have a refrigerator & microwave and did not; not happy about that.

Leisure Partner

4/10

Poor

04 Aug 2025

Dennis

It rained that night and the room took water. Staff was short handed and distracted. Breakfast was poor

Leisure Family

2/10

Poor

03 Aug 2025

JaNean

Key Issues

Could not be checked in. Room key issues. Manager’s master key didn’t even work. They said that they would call us when we could check in. Never got that call.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

patricia

Wow

Love it

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Abhishek

Good

6/10

Pleasant

28 Jul 2025

Verified traveler

Odor in room

We booked two nights, but only stayed one. There was a stale, musty odor in the room, that no amount of febreeze and disinfectant could mask. My husband killed a roach that was crawling on the floor. The beds were not comfortable, and my sheets had stains. The pool was well kept; it was the best part about the hotel. The location is also pretty great.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Brian

The rooms aren’t sealed very well because even though it was a 100% smoke free property, our room reeked of pot the first night we were there. So someone in one of the rooms around us must’ve been smoking. I alerted the front desk and they said there was nothing they could do about it nor could they switch me rooms. The standard rooms didn’t even come equipped with a hairdryer.

Leisure Family

4/10

Poor

26 Jul 2025

Kaye

We could not wait to leave this room. It was dirty and smelled. Front door was sticking and had to throw shoulder in to it to open. Light over vanity did not work. Hair dryer not working. Bathroom was dirty. We won’t be back. We stayed at this hotel 20 years ago and it is a shell of what it used to be.

2/10

Poor

26 Jul 2025

Tamara

Not good no microwave and refrigerator. Standard rooms dont have these thing. Horrible.

Leisure Family

4/10

Poor

25 Jul 2025

beth

got locked out of room bc key cards deactivated in the morning when we went to breakfast across the street still had 55 min until check out got fixed at office. went right back to check out no one in office lots of ppl trying to check out some locked out of their rooms too she never came back after 30 min we left. I called gm of property from card I picked up he told me they couldn't email me a receipt of my room bc res was made through third party but assured me I wasn't charged their security deposit or safe fee (stupid to charge daily safe fee for something in room) he said he only had one employee and didn't seem to care about my call asked if I was finished bc he wanted to hang up

2/10

Poor

23 Jul 2025

Bruno

I stayed for 9 nights and never received housekeeping, despite multiple requests. Towel service was denied, and I was told to get them myself. The room was dirty and had roaches. I had to buy my own toilet paper and toiletries. The hotel also charged a safe use fee and only partially refunded my deposit. Poor service, unsanitary conditions—I do not recommend this hotel.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Demetrius

Great

Self

10/10

Exceptional

20 Jul 2025

Carla

My first stay at a Red Roof Inn was pleasant. The price was affordable and our 1 bedroom suite was large for our party of 4. Some updates are needed but if you just want to experience Hilton Head and your budget is tight consider staying here. There’s no bells and whistles. A few guests had large dogs, but they were quiet and no barking and leashed, Staff is very nice and helpful!

Leisure Family