Name: Westin Hilton Head Island Resort & Spa
Address: 2 Grasslawn Avenue, Hilton Head Island, 29928, US

10/10

Exceptional

19 Jul 2026

Kendra

What’s not love?! This place is top notch!

6/10

Pleasant

19 Jul 2026

Kelli

It was fair…the welcome area is nice however entire resort could use an update.

Partner

10/10

Exceptional

19 Jul 2026

Christina

Everything was nice and well maintained.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Kathy

I really expected more from this property.
In checking in the front desk ran my card,
then my husband’s card 5 times each before
she decided it was the computer. Went to
other computer and card went thru immediately. Kind of nerve wracking and a bad start. Then when we went to our room
after check in we literally could not find it!
We had to go back to front desk and ask
where it was. And yes we had a map.
We had someone walk us to room. It was the very back room in a corner and farthest from elevator. When we asked to be moved we were told sure we can, then we’re full. One person at desk made a joke about how we would get our steps in
during trip. We’re in our 70’s so didn’t find
that funny. If I’d known we had to have a map to find a room we never would have booked there. It’s like a Vegas hotel.
Our room was also over the giant air conditioners so we got to listen to that the whole stay. Power went out twice and we
Were stuck on 4th floor for a while. Front
desk just dismissed that as well as normal?
Other than a Starbucks cafe the restaurants
in the property were not good and of course very expensive. We heard this from other guests as well. This room was close
to $500 a night w/taxes. Would you want to stay there?

Partner

10/10

Exceptional

15 Jul 2026

Kaitlyn

Amazing ocean front room, helpful and kind staff and amazing on property amenities! Will return soon.

Partner

10/10

Exceptional

15 Jul 2026

Darlene

Very clean and fresh smelling lobby

Partner

10/10

Exceptional

15 Jul 2026

Chris

Always a great time. Consistent excellence

Partner

2/10

Poor

15 Jul 2026

Steve

Left half way due to manager Dan being rude. 14 days after check out , pending charges still sitting. Staff has no answers ever. Dirty old dated rooms that need repair

10/10

Exceptional

13 Jul 2026

Allicia Michele

Great location on the beach!

Friends

10/10

Exceptional

12 Jul 2026

Travis

The elevator was to far that's it.

Partner

10/10

Exceptional

11 Jul 2026

Ronald

Everything was perfect

10/10

Exceptional

10 Jul 2026

Christine E

Excellent customer service

Family

6/10

Pleasant

09 Jul 2026

Jennifer

We hadn’t stayed here in three years and were excited to go back. However, something was off during our entire visit. I couldn’t really tell if it was just a slack front desk staff or the constant issues we had with our room including missed housekeeping and a fridge that kept dying or the fact that they seemed to start charging for everything including poolside seating and a late checkout. Our room keys never seemed to work either. Also the poolside area was constantly in need of a pickup.

The hotel was also super loud, including the fact we were literally next door to the ice machine.

For a Westin, our expectations were not met this time.

Family

10/10

Exceptional

09 Jul 2026

George

Absolutely GORGEOUS property!!! Beautiful rooms and very comfortable.

10/10

Exceptional

07 Jul 2026

Stephanie

Our stay at the Westin was amazing. Highly recommend.

Partner

10/10

Exceptional

07 Jul 2026

Dennis

Everyone there was so helpful, Restaurants at Westin were amazing, great food. The beach access was perfect as well, I had never been to Hilton Head Island before and staying at The Westin Resort made our Wedding Anniversary so Memorable! Thanks!

Family

6/10

Pleasant

06 Jul 2026

Karel

Old property, swimming pool and surrounding grounds dated. Way too expensive for the quality of the resort. Would not go back.

10/10

Exceptional

06 Jul 2026

Gina

We had a wonderful stay at the Westin. It was busy but never felt overcrowded. The staff was wonderful and the food was great. Lots of entertainment for the kids as well.

8/10

Excellent

03 Jul 2026

Shari

Beautiful place, right next to the beach, beds super comfy. Had issue with the bathroom and the TV. Not a lot of reasonable food options.

Family

6/10

Pleasant

26 Jun 2026

Ralph

Our oceanfront room and poolside rental chairs

Family

10/10

Exceptional

25 Jun 2026

Keith A Mc

All staff was beyond friendly and helpful. The resort is beautiful.

Partner

10/10

Exceptional

17 Jun 2026

Aroop

Great location, great beach, quiet, good grounds. More food options would be ideal, but places nearby. My family loved it

8/10

Excellent

11 Jun 2026

John

Rooms were comfy and housekeeping made sure we had everything. The room could use a little updating . We also had trouble controlling the room temperature. It was 2-3 degrees colder that we prefer.

Partner

6/10

Pleasant

11 Jun 2026

ava

Felt like a dirty great wolf lodge.

Partner

10/10

Exceptional

09 Jun 2026

Rosemary

Great location/access to beach. Friendly/helpful staff
2 queen room was spacious
Tub/shower combo may is challenging to get in and out.

Family

4/10

Poor

07 Jun 2026

Javainta

The resort still have credit my account and haven’t did it yet. My total should now be $805. Plus kids were running up and down the hall. When it was supposed to be a relaxing trip. The bathroom wasn’t clean and beach sands was in the shower

Partner

4/10

Poor

07 Jun 2026

Wayne

I personally don't like spending over five hundred dollars a night for the room and have to pay twenty dollars a night to park your car and all the chairs around the pool also have to be rented and paid , for which I just think is just ridiculous.

Partner

10/10

Exceptional

31 May 2026

Nadine

Great amenities!!

Partner

8/10

Excellent

28 May 2026

Jennifer

The resort was beautiful but there were a ton of extra fees (Hilton Head Tourism fees) that added up!

8/10

Excellent

27 May 2026

Andrea

Beautiful resort, very clean, enjoyed our stay. The resort fees/parking fee were outrageous considering how much a night is already. The food at the resort was very sub par and extremely overpriced. Beachfront access was great

Family_with_children

10/10

Exceptional

27 May 2026

Yvonne

We enjoyed our stay very much. Of mention:

Great balcony view of the ocean and pool area. Mother’s Day Brunch was delightful
Very clean stay, staff was great including Samantha at the spa, and Duke & Thaddeus at View 32.

Thanks for a relaxing week!

Partner

8/10

Excellent

26 May 2026

Rolland

Very nice location the amenities were great. We kept having air-conditioning problems but other than that we would go back in a minute.

Partner

6/10

Pleasant

25 May 2026

Nancy

The breakfast buffet was absolutely fantastic, the outdoor restaurant above the pool was very good, the dinner was excellent.

All of the normal things: Clean room,, Staff, outdoor pool, Beach were excellent .

Communications were not so great. We \"heard\" you had to reserve a beach chair and that you could do it at the beach. So we went down and waited with another family for a long time. We called the number on the beach service sign finally got through to a very pleasant woman who said she would send someone over. That person never showed. So basically the beach, which the reason we chose you, was not available to us, we are not spring chickens and did not bring our own chairs like so many people did.
I suppose there was a solution, but it was hot, and by then we were frustrated, so the beach was a bust for us.
Also since you do serve \"not-young\" people , it would be nice if you either had a paper information sheet/magazine, or your on TV information would be more complete, especially when the remote did not work well and we had to hit the buttons several times to choose a site.
Very bummed out, will not recommend to others since
there are other choices available.

Partner

4/10

Poor

25 May 2026

Teresa

The AC wasn’t stopped working while I was there. They charge you for unnecessary items on your receipt

Family_with_children

10/10

Exceptional

21 May 2026

Hye Seung

Room and all facilities were clean! Made vacation great!

Family_with_children

10/10

Exceptional

20 May 2026

TONIANN

.

Partner

10/10

Exceptional

18 May 2026

Chester

Excellent property. Excellent customer service. Highly recommend.

6/10

Pleasant

18 May 2026

Ron

Forgot to clean room one day.
Towel rack fell of wall. Told the front desk 3 times to fix it. Done the night before we left.

Charged for everything under the sun.

Partner

8/10

Excellent

16 May 2026

PETER R

The room was clean and comfortable with all the items a traveler would need. There were a few concerns with the bathroom, including a towel bar next to the tub which kept falling off. It’s instinct to grab it to get out of the tub and it could present a serious injury if a person tries to use it to get out of the tub. In addition, the tub was very slippery which again presented the likelihood of a serious fall. Overall a lovely resort however.

Friends_and_family Friends

6/10

Pleasant

15 May 2026

Denise

We were very excited to stay here. Beautiful property, on the beach, a little hard to find, limited parking spaces… but the pool area was gorgeous. Check in was a wait. They don’t start until 4 pm and we arrived about 3:45 and got in line a bit hungry, thought we’d grab a quick pre dinner snack from the hotel market but it closed at 4 pm. So it felt like two strikes right off.
Very clean and inviting room. However our patio with a very nice ocean front view had black mold on the concrete and walls. It was a substantial amount. We couldn’t go out and enjoy it although we paid the extra to do so….. We contacted the staff, spoke with the concierge manager who offered to refund our parking cost($20.00 a day) and what did that have to do with this problem of mold on our patio? They also offered us Marriot Bonvoy points equal to a whopping $149.00) and in order to claim that we had to sign up…
Over all. For such a lovely place, we will not return and we do not recommend it. Go for a less expensive location with not so much “posh”
And yes, we ended up with allergy symptoms, which we don’t have , headaches, coughs, sneezing, etc. A follow up with our doctor and we are suffering from exposure to mold….

Friends

10/10

Exceptional

15 May 2026

Roberta

Best too me away.

Partner

6/10

Pleasant

14 May 2026

Michelle

The pool side had some seating but you had to pay for a good location. I have seen extra charges for cabanas and luxury seating but not reg. seats in the sun

Partner

2/10

Poor

07 May 2026

Taylor

What used to feel like a relaxing, family-friendly destination now feels more like a crowded convention center. From the moment we arrived, it felt like guests were more of a nuisance than welcomed visitors. The atmosphere was chaotic, staff seemed overwhelmed, and there was very little of the warm, accommodating experience we remembered from previous stays.

One of the biggest frustrations was parking. Even valet parking — which we paid extra for expecting convenience — became a constant fight. It felt like regular guests were completely overlooked in favor of the large convention groups and bigger companies coming in. Multiple times we struggled just to access parking while conference attendees seemed to take priority for everything.

What made the experience even more frustrating was the constant introduction of random “new rules” throughout our stay. Policies seemed to change daily with little communication or consistency, making it difficult to relax or enjoy ourselves. It honestly felt like we were walking on eggshells the entire time, worried we were unknowingly breaking some new restriction.

The saddest part was that our kids genuinely felt unwelcome there. What used to feel like a place families could comfortably enjoy together now felt cold and inconvenient toward children and family guests. Instead of feeling relaxed and excited, our family constantly felt like we were in the way.

For the price and reputation, the experience was incredibly disappointing.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Dennis

We would return! Nice Experience

Partner

8/10

Excellent

04 May 2026

Jeannine

The property is beautiful and the pool is great. View 32 is a great pace to eat there.

Partner

8/10

Excellent

03 May 2026

Melanie

Clean and comfortable. Stopped for one night on travels home from Florida. Disappointed in room service menu and lack of options for GF as we arrived later and were too tired to go out. Also, coffee in room needs more than 2 pods. A LONG walk to the elevator as that’s not convenient in morning coffee shop open and was able to get coffee before heading home. Beds comfy as per usual. We didn’t get to see the beach or tour the hotel this visit.

Partner

8/10

Excellent

03 May 2026

catherine

Great

8/10

Excellent

01 May 2026

David

1

2/10

Poor

30 Apr 2026

Thomas

My wife and I were excited to stay on the beach at Hilton Head and planned our vacation around this hotel. For the money spent, they did not read my notes requesting certain information. We found mold in the ice cubes from the machine on the floor. Rooms had a combo smell of bleach and mold as well. Shower was extra slippery with not mat to alleviate that. Room a/c was loud and did not hold the temperature set! In other words, an ice box. Morning breakfast buffet was sub par. Food was bland or cold. The Westin is one of Marriott’s high end properties. Not so on Hilton Head Island. Extremely disappointed with my choice to stay there. Choose another hotel and avoid these pitfalls.

Partner

8/10

Excellent

27 Apr 2026

Joseph

We’ve stayed here many times in the past, but this was the first time since Covid. It’s still a beautiful hotel and they said by next summer, they will have even more amenities. The staff is always wonderful. This year, I noticed paint peeling, faded furniture, stains on carpet, etc. Seems like they’re overdue for some touchups, but hopefully that’s all included with their updates they’re expecting by next summer. The only dissatisfaction I had was the loud DJ during the day. It was impossible to sit on the balcony and relax. Even with the door balcony door closed, it was too loud to relax or watch tv without being able to hear it. We were on 3rd floor on the far opposite side of where the DJ was. Can’t imagine how challenging it was for guests that were even closer. They did turn it down a bit when asked, but it was blaring from I think 10am-4pm, which is a long time to not be able to enjoy the room. The first day we went to the beach to get away from it. The background music is nice by the pool, just way too loud. The live music in the evening was at a much better volume and more calm, so we could barely hear on balcony and couldn’t hear it with glass door closed. Otherwise, as always, we loved our stay. I’m sure we’ll be back again. It’s still one of our favorite hotels.

Partner

10/10

Exceptional

27 Apr 2026

Shirley

Beautiful property!! Friendly staff Can’t wait to return.

Self

10/10

Exceptional

26 Apr 2026

Prathap

Very clean, great ambience and amenities are good

Partner

10/10

Exceptional

23 Apr 2026

Floyd

Had a great time … I will return again the bar staff was amazing

Partner

10/10

Exceptional

22 Apr 2026

Mark

The outdoor pool area and close location to the beach make this hotel a great place to vacation.

Partner

10/10

Exceptional

22 Apr 2026

Donna

Great proximity to the beach. Several eating options without having to leave the resort, but if you do close to many options. Would stay again.

Partner

10/10

Exceptional

22 Apr 2026

Prathap

Overall very good resort

Partner

10/10

Exceptional

21 Apr 2026

khoi

Good place

Partner

10/10

Exceptional

21 Apr 2026

Laura

Wonderful experience. Room was clean & comfortable. Pool area is fantastic! Favorite part is the access to the beach - steps out the door!

Partner

10/10

Exceptional

17 Apr 2026

Kathleen

Great resort

Partner

6/10

Pleasant

17 Apr 2026

Malinda

Dirty towels and bed looked like sheets were not changed.

Partner

10/10

Exceptional

15 Apr 2026

Tanisha

Overall great stay! Beautiful property, updated and clean rooms.

Family_with_children

6/10

Pleasant

14 Apr 2026

Ryan D

The resort was beautiful and clean. Great beach good food at the restaurants. The pools were cold and we were there mid April. The kids didn’t even want to go in the pools. They need to work on heating these pools. The front desk was severely understaffed, but they were super friendly. The elevators were down three times and our six night stay.

Family_with_children

10/10

Exceptional

13 Apr 2026

Patricia

We had a great ocean view room. The room was clean and modern with a great balcony. The property had plenty of pools and dining options. We also had great massages at the spa. Highly recommend.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Gail

The hotel itself and grounds were impeccable. The bedding and pillows were very comfortable. The bathroom in the room, however, had that 'dirty/sour wet rag' smell. No visible signs of dirt, but just that nasty smell that only bleach will eliminate. I would stay there again because the resort is stunning, but I'll bring some bleach next time.

Partner

10/10

Exceptional

12 Apr 2026

Gail

Beautiful property with so much to do. Great for families. We loved the executive suite with full ocean view on the 5th floor and it was incredible!

Family_with_children

2/10

Poor

08 Apr 2026

Manthan

Too many hidden charges.which was not informed at the time of booking

Family_with_children

8/10

Excellent

08 Apr 2026

Anthony

Needed help and was told it was my problem.

8/10

Excellent

06 Apr 2026

Jeff

We were extremely disappointed in the check-in experience. We arrived at 2:00 and we were told our room would be available in about an hour. Three hours later, our room was ready, but then it took another hour before they would inspect it. I had to complain 2 more times before a nice staff member, Madison, finally got it done, and we finally got in our room after 6:00, which is unacceptable.

4/10

Poor

05 Apr 2026

kevin

Room wasn't ready at check in
Pool was dirty
A wedding blocked from going in the pool
Pool bar closed

6/10

Pleasant

04 Apr 2026

Michael

We stayed 4 nights. We reserved two queen beds for 4 guests total and when we checked in they informed us that they had over sold their rooms and could only give us a king bed with a pull out couch. On our last day we never even received house keeping services at all. We had to ask for more towels, more toilet paper and shampoo/ conditioner every day. The fire alarms went off at 9 pm one of the nights and we had to evacuate. Elevators were not always working.

Family_with_children

10/10

Exceptional

04 Apr 2026

Cory

Check in/check out was smooth. The gym was also nice with a lot of different equipment. The main pool and hot tub were clean with plenty of chairs.

Partner

8/10

Excellent

03 Apr 2026

Reginald

The pool and beach were beautiful. I do feel the rooms need a little face-lift, like repainting the doors and maybe up dating the bathrooms. Food was excellent! But the menu was small. The staff were very friendly and accommodating.
I would definitely go back.

Partner

4/10

Poor

03 Apr 2026

WALTER

There so short of staff nothing is getting done. Food was just bad! You are nickel and dime everywhere

Partner

10/10

Exceptional

03 Apr 2026

Robert

Rooms a little stuffy

8/10

Excellent

01 Apr 2026

Thomas

Property location is ideal for a perfect beach vacation. Service was extremely slow. Seems as though there wasn’t enough staff to accommodate all the guests on a busy week. Our room had amazing oceanfront views, however, when booking it said it slept 4 people and it did not. There was only one king bed and no sofa bed avail. Had to order a Rollabed for my two kids that the hotel said would be $25 a night. They said it wasn’t their fault due to booking through a third party website. Kind of frustrating way to start the trip.

Family_with_children

10/10

Exceptional

31 Mar 2026

Christy

Loved this location! Great pools, beautiful beach!

Family

10/10

Exceptional

31 Mar 2026

Mary

Great place to come with your family

Family_with_children

8/10

Excellent

28 Mar 2026

Pu

The staffs are nice and welcoming. We enjoyed our stay. The shower assembly in our both rooms were a bit broken. Overall we are happy with the hotel.

Family_with_children

8/10

Excellent

26 Mar 2026

Erika

We absolutely enjoyed it, and will be back. The rooms were cleaned everyday of our 5 day stay, the outdoor pool and lounge area was emasculate and pristine. The only issue we ran into was valet. The first night we chose to valet our car and the next morning, we were heading to get massages and the valet came back and said our car wouldn’t start. We instantly knew that whoever parked it didn’t turn it off properly or left a light on. They didn’t offer an apology, they relunctantly did arrange to jump our battery after we pushed them to do so. After the car started, we had no more problems the rest of our stay. We switched from valet to self parking and saved about $100.

Partner

6/10

Pleasant

25 Mar 2026

Michael

The hotel is looking worn. The staff was friendly.
I requested a bathrobe to our room twice but nothing ever arrived. The breakfast buffet is very nice with good wait staff.

Partner

10/10

Exceptional

25 Mar 2026

Karen

Staff was so wonderful!

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Carolyn

The rooms were OK but the bed was not comfortable. The Carolina Room restaurant food was average and the service was terrible, very slow and not attentive. Very pricy. Menu needs to be reworked.

Partner

8/10

Excellent

22 Mar 2026

Alanna

Upgrades are great but as a person with disability i i was disappointed that there weren’t two ways to the pool, i had to walk so far i could barely make it, there needs to be 2 sides of hotel with access also i couldn’t enter the pool bc of all the steps and disability parking that was near my room . was valet only and that seems unfair when self parking is 20 bucks a night already. Way too much walking for a person just trying to get to their room. If you have no disability, it’s a great place

Self

10/10

Exceptional

22 Mar 2026

Shannon

This property is top notch. Is is not brand new but is well manicured, the valet staff were on top of things. Check-in was a breeze and check out was even easier. Multiple pools allowed for people to spread out and beach access was easy. 10/10 WILL stay here again!

Partner

8/10

Excellent

17 Mar 2026

Kajule

Clean room. Great staff. Everyone was helpful and willing to help. Wonderful views of the ocean.

8/10

Excellent

15 Mar 2026

ETTA

Yws

Partner

10/10

Exceptional

14 Mar 2026

Christopher

Beautiful resort. I wish we were there for more than an overnight. Definitely need to go back when I’m in the area. Was visiting the area looking at colleges.

Family

6/10

Pleasant

12 Mar 2026

Stephanie

Clean room, dirty balcony, loud air conditioner

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Jennifer

Oceanfront first floor room could see only the horizon of the ocean. I do not feel this should be priced as an ocean front, though of course there is no resort view from 1003 and that is good. First floor rooms should be priced lower due to not having a full view of the ocean due to dunes. The staff were friendly and the dining and bars were tasty. The sliding bathroom doors hurt my fingers and should be updated. Closet doors stick and the humidity is high inside even though we did not keep our sliding glass door open. I do appreciate the dark room with minimal electronics’ lights. Renting the firepit was a great way to share a relaxing evening. The valet staff were attentive and quick. The beach service of renting an umbrella and chairs are seasonal.

Family

10/10

Exceptional

10 Mar 2026

Heather

Great place to stay!

Partner

10/10

Exceptional

08 Mar 2026

Nakiesha

The staff had such positive energy and they were so helpful. The only thing that I would mention to other travelers is that there is a lot of walking, there are very long, narrow halls between rooms, so if you have issues walking, I would request a room on the first floor closest to the exits.

8/10

Excellent

02 Mar 2026

Rasheeda

Room was great staff was excellent

Partner

10/10

Exceptional

01 Mar 2026

Joyce

The staff was courteous, and the room was clean

Partner

4/10

Poor

23 Feb 2026

Harrit

There were about 15-20 mosquitoes on our room ceiling. The hotel management didn’t respond up until 1.5 hrs after we complained. They refused to move us to another ocean front room which I had paid for. At least the guy who finally came in to help us was very nice. The rest of the management was not helpful at all

6/10

Pleasant

22 Feb 2026

Oriana

I visited this hotel for a getaway from Atlanta. My room (1041) was very clean and extremely comfortable. The staff were friendly, and the resort itself was beautiful. Windu and Haleem provided amazing customer service and truly stood out.
I appreciated that the hotel is dog-friendly, but I do wish I had known this in advance, as I was looking for a quiet place to relax and recharge. Unfortunately, a few rooms near mine left their dogs unattended, and I could hear barking and scratching at the doors for hours while I was trying to rest. It was very disruptive. I informed the front desk, but the issue was not resolved.
Overall, the property and staff were wonderful, but the noise from unattended dogs impacted my ability to fully relax. I dont think I will be back here again. Otherwise a beautiful place.

Self

10/10

Exceptional

22 Feb 2026

Jeanie

Hotel was great! Spa was disappointing due to low quality products

Friends_and_family Friends

4/10

Poor

20 Feb 2026

April

I don't really ever leave bad reviews for anywhere or anything because I know things happen but with the amount of money we paid for our stay, I feel I need to be honest about our experience. Overall the resort is beautiful and the marriage conference (Weekend to Remember) we were there for was great but that's where the praise ends. When we checked in and got to our room we noticed that there wasn't a remote. Not a big deal, but we definitely wanted one and called to request one. The lady on the phone at the concierge desk asked me if I was drunk and if that's why I couldn't find it. I work in addiction ministry and was not amused by her comment. She then said she would have one sent to us but it never came. When we got back from dinner that evening I went to the front desk and once again requested a remote. It finally came about an hour later. There are no vending machines but they do have a couple places to buy snacks and drinks although they close early so if you happen to be up late theres no option to purchase anything unless you go to the convenience store off the property. While walking to one of our sessions in the ballroom, we walked by a guest room with vulgar rap music BLARING. This was still going on when we went back to our room an hour later. Parking was absolutely ridiculous for the amount you pay to park there. Like I said, I wouldn't normally complain because I know life happens, but we paid about $1000 for 2 nights so I am very disappointed. Do better.

Partner

10/10

Exceptional

09 Feb 2026

Susan

Room was clean and comfortable, beautiful view. Staff was attentive and the spa was relaxing.

Partner

10/10

Exceptional

06 Feb 2026

Lindsey

Everything was perfect!