Name: SBH Costa Calma Palace
Address: Jahn Reisen, S/N 8, Costa Calma-fuerteventura, 35627, ES

6/10

Pleasant

24 Jan 2025

Linda

The 2 night stay was spoiled by dreadful attitude of reception staff. First reception presented me with bill & room was already paid for. I asked if room had clear view to beach, receptionist said’How do I know am I supposed to go into every room and check, you need to look!’ I enquired 4 times about shuttle to airport but receptionist on next shift didn’t speak English! I was then informed shuttle has to be booked 2 days in advance by exceptionally rude receptionist. Kettle was broken and took 3 calls to get replacement. I travel a lot for work & pleasure & I don’t think I’ve ever experienced such ‘attitude’. Thalassotherapy pool was in very poor repair & pool was one of the reasons I’d chosen hotel. Bar & restaurant staff excellent. I don’t usually give reviews but reception were so rude, I was rather upset, I feel other travellers should be warned!

Leisure

10/10

Exceptional

24 Jul 2024

Pedro

...

6/10

Pleasant

11 Dec 2023

Vladimir

Well, welcome was not very promising. First, I got a room on the 4th level (same as reception) and it looked at the building in front ( in which the restaurant is) so very little view on the ocean in the background. Besides, when you're on the balcony, people passing by over the building and can see you. I asked for room change ( any level higher than 4th) but was told it is possible only with 35euros extra per day. I was immediately offered 4.5e per day for the safe and 10e deposit for the beach towels. I refused. Next strage thing was they have two shifts for dinner: 17.30-19 and 19.30-21h.You have to select one and can't change diring your stay. Next unpleasan surprise was that I came to dinner in denim shorts ( quite descent in my opinion) but I was sent BACK by the hotel director to wear long trousers! I freaked out, it was too much for an evening. I wanted to leave immediately. Staff at the reception told me it was written on a piece of paper they hand out but still why I should read all these texts just after arrival? If this is the rule it should be made clear during booking and in bold letters! It is not usual for a hotel in Spain and I was in several. As other comments said, building needs renovation, facade paint is falling off. Guests are on average above 65-70 years old, so you feel a bit like in a home for retired people. Otherwise food was ok and staff in the restaurant polite and reception staff too. Location on the beach is also good.

6/10

Pleasant

28 Nov 2023

G M

Although a nice hotel it does need updating. Rooms tired. Hotel was full, long queues at the buffet, food was not spaced out enough or replenished quick enough. Standard of food had gone down since our last visit in 2018.

Leisure Partner

8/10

Excellent

08 Mar 2023

William

Very clean and staff were friendly

Leisure Partner

2/10

Poor

20 May 2022

RIDVAN

Bad service

Business Partner

2/10

Poor

11 Aug 2019

Olga

Staff doesn’t speak English at all! On Expedia website is no information about wearing long trousers for dinner and we get that information just when we arrive for dinner in shorts! Very rude receptionist told us we can leave hotel if we don’t like policy. Dinner is serving until 9.30pmbut if you coming at 9 is not much to eat all chefs are spraying chemicals around food and start clean. Water in one swimming pool is cold but in another one is warm. Jacuzzi work in one pool but in another one doesn’t. Old furniture and dust in the room after cleaner left. The most horrible hotel I ve ever been. Definitely overpriced for what you get.

Leisure Family

2/10

Poor

17 Jun 2019

Verified traveler

Having travelled extensively over the years i can honestly say that this is the worst place i have ever encountered.
Nowhere in the description of this place will you find the truth, namely it is occupied 99.9% by very elderly German residents most of which exceed 80+ yrs old.
As such, the place is dull, no atmosphere whatsoever, no music, no service, nobody seemingly anywhere as the place feels completely empty most of the time due to it being so huge.
Don't get me wrong, from the outside it looks amazing, the photos on the site really pull you in, wide open swimming pools,both of which are so cold you cannot swim in them, the continuous blustery winds ensure you never get hot and the poolside bars are permanently closed ensuring you enjoy the long walk to the other side of the building.
Food is poor to middling, exactly the same every day! however dinner is the big issue here, never have i known a hotel that demands you eat at a certain time and even sit at the same table every day, whether you want to or not.
There is simply no service on offer here at all, very few staff, most of which with a very poor attitude, especially if your not German!!
All in all a terrible experience in a building that pretends to call itself a hotel, in essence they should not be in the hotel trade as they litterally have no idea what hospitality means or even what it involves. We litterally contacted our airline company 24hrs after arriving trying to arrange flights home the place is apalling.

Leisure Partner

10/10

Exceptional

31 Mar 2019

David

Outstanding

We were due to stay in an appartment in Costa Calma which had been trashed by the previous occupants and we therefore had to change our plans....and how pleased were we to find the Cost Calma Palace?! Having read some reviews we popped in and spoke Marco to check on availability and ultimately booked half board via Hotels.com. We got a room on the 7th floor which had great sea views from the balcony. The room was very comfortable. Service was excellent throughout out stay with all being very polite and anxious to please. The food....well yes the food....was of high quality, varied and very tasty. Easy access to a lovely beach.

Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

This was the best hotel we stayed at in our 6 winter seasons in the Canary Islands. Every aspect room, breakfast, dinner, beach, location and staff at all levels were outstanding. Room was spacious with balcony and view of the beach below. Internet access was great and tv had English channels. Free Parking was available and easy access on foot to joining shops and properties. Sun bathing on clean lounge chairs at the many pools was great. Personnel were kind and helpful.

Leisure Partner

10/10

Exceptional

05 Dec 2018

Anthony

Dining hall service excellent
All very good around
Everything great

little negative to say. External entrance a bit dull and the side walkways, not easy walking for some

8/10

Excellent

07 Aug 2017

Catherine

Great breakfast, friendly staff

Very impressive hotel, friendly service and great breakfast. Only criticism would be that the gym and sauna closed at 18:30 every day which was far too early.

10/10

Exceptional

21 Apr 2017

Julie

Really lovely hotel

From walking to the reception to leaving I found the whole stay excellent, the staff are great, very friendly. Is a very German hotel but there were a few English guests and I didn't feel isolated, the room was on the 1st floor and had a fantastic view. The only quibble was the internet was very patchy was advised not to buy it for the room and no English channels on the Tele except for sky news and bbc world but that's a small thing really I had a great time.

8/10

Excellent

16 Apr 2017

Verified traveler

tourist 4 star hotel

Hotel is an accepatable 4 star. Around 75% of the guests appear to be German, and the hotel is used by German tourist industry.

Breakfast acceptable but not outstanding.

View of the sea from balcony slightly obscured by the tiers of rooms in front (hotel is huge and is tiered down a cliff).

Had to pay extra for wifi in the room which is no longer the norm - most hotels offer free wifi throughout the hotel.

8/10

Excellent

31 Dec 2015

Dave

Good quality hotel

Good hotel in great location for relaxing break. Half-board worth it, food good. Pool areas very good, spa area below standard.

90+% of guests are German and appear by some strange co-incidence to get the 'better' rooms...

Rooms could do with a bit of a refresh.

Long coach transfer from airport, probably worth paying for a cab, certainly if arriving late.

8/10

Excellent

20 Aug 2013

nlasse

Recommended

Nice hotel that will give you value for your money. Close to Risco del Paso if you want to try windsurfing and/or kite. The nice constant wind will keep you cool even at mid day.

Partner

8/10

Excellent

09 Jul 2013

bobbert

very hard beds

I accidentally dropped my aftershave glass bottle on the ceramic tiled floor. I picked up most of the glass but used tissue to gather most of the shards and left it just inside the bathroom door for the cleaner to establish what had happened.On returning that evening it became apparent the cleaner made no effort as several bits of glass were still on the bathroom floor.To cap it all a piece of glass the size of a euro was left in the bath itself.What does that say about their cleaners?????

Partner

8/10

Excellent

03 Jul 2013

Colin

Good hotel - shame about the wind

The food was great. Really good variety and it never ran out.

Room was OK, pretty clean. Nice size. Twin beds. Our fridge didn't work so we asked for a replacement which was quickly done.

We did suffer a bit from general noise. We were on the seventh floor (which is actually the sixth as for some reason there is no second floor) and outside our room there is an opening which let in noise from outside the hotel and the wind - which was constant - was quite noisy. Would recommend any other floor apart form the seventh if you want more quiet.

Staff were friendly and helpful and they accommodated our requests in terms of room location etc but English is limited. The hotel caters primarily to Germans, so English is the third language.

The hotel was relatively quiet. Was some queuing for some of the food at times - Germans seem to love queues more than the English, but this isn't a criticism.

The outdoor pools were large and there were more than enough sun loungers. Unfortunately due to the wind it was really possible to spend much time around the pool so it was pretty deserted. The indoor pool was a godsend.

Overall a pleasant experience.

10/10

Exceptional

30 Jan 2013

Mrs G Hartley

Excellent on the beach location

We have visited Costa Calma many times over many years and this is the first time we have stayed at this hotel. The staff and facilities particularly the food in the restaurant and the spa area were excellent. We felt the bedrooms could do with improved beds & bedding but totally understand this would take time. The reception and lounge areas are very comfortable. Half board was fine, just wish they had complimentary water for meals &/or maybe the hotel group 'could' consider AI as an option. Otherwise we do rate this hotel & will return at some point.

Partner

8/10

Excellent

03 Oct 2025

Urs

na

Leisure Friends

6/10

Pleasant

28 Mar 2025

Isak

Et hotell i forfall

Veldig hyggelig betjening, men hotellet bærer tydelig preg å lite vedlikehold

Partner

8/10

Excellent

21 Mar 2025

Karla Schulze

Das Hotel ist renovierungsbedürftig, Personal an der Rezeption arrogant, die Mahlzeiten waren ok., Gang vom Zimmer zum Restaurant sehr, sehr lang.

Leisure Self

10/10

Exceptional

18 Jan 2025

Patrick

Top

Leisure Partner

8/10

Excellent

20 Jul 2024

Sarah

Personal an der Rezeptiv speziell, nicht zu viel erwarten. Nachfragen oder um Hilfe bitten kommt nicht gut an.

Leisure

6/10

Pleasant

18 Feb 2024

Esther Elisabeth

Singles sind nicht sehr willkommen, weder bei der Zimmerwahl noch im Speisesaal

Leisure Self

8/10

Excellent

18 Nov 2023

Bernd

Sehr gutes Hotel mit freundlichem Personal und hervorragendem Frühstücksbuffet. Ausreichende Liegen (leider ohne Auflagen!) und Schirme am Pool.
Beim Check-in und Check-out leider keinerlei Hilfe beim Gepäck durch Personal.
Safe-Miete für 9 Tage 36 € ist unverschämt - habe ich in dieser Höhe bisher bei keinem anderen Hotel erlebt!

Leisure Partner

10/10

Exceptional

24 Jul 2023

Fabrizio

Hotel bellissimo, fronte mare e con accesso diretto alle piscine ed alla spiaggia. Vista mare favolosa dalle camere e dagli spazi comuni grazie alle ampie vetrate . Personale professionale e gentilissimo.

Leisure Partner

4/10

Poor

05 May 2023

michele

La prenotazione e' arrivata in ritardo..dopo molto tempo..e per entrare in camera ho dovuto pagare..cosi ho pagato voi e all'albergo..doppio importo..ora sono alla Hall per farmi rimborsare..vi pare giusto????

8/10

Excellent

25 Oct 2022

Burkhard

Etwas in die Jahre gekommen aber immer noch das beste Hotel im Costa Calma.
Sehr freundliches Personal.

8/10

Excellent

04 Nov 2019

Verified traveler

Es war alles super. Eine kleine Anmerkung hätte ich jedoch: Freies Wlan auf den Zimmern. Wifi kostet für eine Woche 25 Euro, wenn man es auf dem Zimmer haben möchte. Die `Verbindung ist zudem noch sehr schlecht.

Leisure Partner

10/10

Exceptional

14 Oct 2019

gilles

Agréable séjour

Hôtel idéalement situé sur la plage, grandes piscines chauffées, thalasso à volonté, restauration diversifiée et très bonne.

Partner

10/10

Exceptional

23 Sep 2019

Verified traveler

el trato del personal inmejorable gracias a juana chica del bar de la piscina que estancia mas agradable,tambien a pilar y leopoldo muy profesionales y agradables,no me agrado no poder tomar un masaje y una depilacion ya que estaba saturado el spa asunto a mejorar.

Leisure Partner

10/10

Exceptional

11 Sep 2019

Verified traveler

Il faut refaire en peu la peinture
Les porte a cote Spa grince

Petite remarque
A la réception monsieur Marco il est pas a ca place
car pas accueillant pas souriant on dirais on lui embête si on pose des questions

Leisure Partner

10/10

Exceptional

25 Aug 2019

Maria

Hotel curato, cucina internazionale, pulizia ottima, bellissima visuale da tutte le camere affacciate sul mare. Personale molto cortese e disponibile. Presenza per lo più di clienti tedeschi. Sempre vento anche se la temperatura era ottima

Leisure Self

4/10

Poor

25 Jul 2019

Verified traveler

Caratteristiche presenti nella struttura:
Trasporto bagagli: NO
Mini bar con bevande e snack: NO
Vallet parcheggio auto: NO
Cassaforte: NO (solo a pagamento!)
Set toilette: NO (sapone fisso ricaricabile come Best Western 3stelle)
Pantofole: NO
letto matrimoniale: NO (due letti singoli accostati e preparati con lenzuola singole!)
WIFI: NO !!! (solo a pagamento e lentissimo!)
Quotidiani: NO

Cocktail di benvenuto: SI
barman bravo : SI
Utilizzo spa inclusa: SI
Accesso spiaggia: SI
personale poliglotta: SI
Camere spaziose: SI
struttura elegante: SI

Detto questo, non mi è piaciuto il ristorante. Come si fa a chiudere alle ore 2130??? E offrire la cena dalle ore 18!!!! Non siamo in Tirolo o sulle Alpi!
Al mattino alle ore 5.30 abbiamo fatto colazione prima di partire. Ci hanno lasciato il ristorante aperto senza nessuno ad assisterci ma solo un membro dello staff che è venuto a prendersi qualcosa da mangiare per lui. era pieno di formiche e altri insetti, che saltavano fuori indisturbati senza la presenza dei clienti.
La qualità delle cene è imbarazzante: prodotti da discount tipo LIDL che andranno bene ai tedeschi ignoranti ma non alla mia famiglia. invece di offrire tonnellate di cibo come se avessero da sfamare maiali, dovrebbero pensare a ridurre le quantità e offrire più qualità. Uova maionese e tonno li mangiavo quando a 5 anni mi facevo la merenda da solo!

Ultima nota: mi sono tagliato il piede in piscina. Attenzione alla grotta, ha i gradini fatti con roccia da scoglio!

Leisure Partner

10/10

Exceptional

20 Jun 2019

BrigitteB

Das Zimmer mit Meerblick und in den Park wunderbar und ruhig.

Leisure

8/10

Excellent

22 Apr 2019

Verified traveler

Die Lage zum Strand und die Poolanlage sind super. Zu Fuss ist man gleich in Costa Calma, wo es Geschäfte, Restaurants und Supermärkte hat.
Was für ein 4* gar nicht geht:das Geschirr und die Gläser waren oft schmutzig.
Für den Safe im Zimmer muss man 4 Euro pro Tag bezahlen und auch der Tee, Kaffee und das Wasser im Zimmer sind kostenpflichtig!!!

Leisure Family_with_children

8/10

Excellent

21 Apr 2019

Verified traveler

Sehr gute Lage, direkt am Strand. Gepflegte Anlage. Gerne wieder.

Leisure Partner

10/10

Exceptional

29 Jan 2019

käthe

sehr schöne lage des hotels - gute zimmer - sehr schöner strand - toller pool - gutes essen

8/10

Excellent

13 Jan 2019

Verified traveler

Hôtel très bien situé au milieu de la plage de la Costa Calma et quelques km de l'Oasis Park, bus gratuit depuis l'hôtel tous les j. Personnel très sympa, bon accueil. 2 belles piscines dont 1 chauffée (agréable en janvier) et accès à la plage direct depuis l'hôtel. Bon matelas dans les chambres. Lieu idéal pour se reposer. Nourriture: copieux petits déjeuners buffets avec beaucoup de choix. Le soir 2 services, vous êtes attribués à l'un d'eux ce qui est bien pour répartir le nombre de personne (17h30-19h00 et 19h30-21h l'hiver) et le n° de table vous est attribué pour tout le séjour (pas au petit déj où c'est libre). Nourriture basée sur les Allemands qui occupent à 90% l'hôtel donc pas très fine avec un peu trop d'huile à notre goût pour cuire poissons et viandes. Sinon les allemands étaient sympa sur place. Centre Spa: petit fitness avec appareils trop anciens donc pas terrible. Sauna ok. Massages : pas trop mal (on a connu mieux) mais manque l'accompagnement des personnes après le massage (j'ai été laissé sur place sans vraiment savoir si la masseuse avait fini ou non quand 10 min après je l'ai vue repartir déjà avec un autre client) après coup j'ai compris qu'elles n'étaient que 2 pour tout le centre donc overbookées. Météo: doux 21°C , la plupart du temps soleil (jamais de pluies, îles très aride), parfois venteux plus ou moins fort, mais en maillots de bains tous les jours et baignades en mer aussi environ 19°C.
Dans l'ensemble nous avons passé un bon séjour reposant!

8/10

Excellent

02 Sep 2018

Verified traveler

Sehr schönes Hotel direkt am Strand von Costa calma. Ansprechende Hotelanlage, im unteren Teil mit Liegen im Sand und Blick aufs Meer. Direkter Strandzugang. Besonders hervorzuheben sind die gemeinsamen Tische für Einzelpersonen.

10/10

Exceptional

18 Aug 2018

fabio

Grande resort per clientela tedesca

L'hotel è enorme, con 2 piscine molto grandi. Ottima colazione, nel giardino vista mare. Meno bene la cena: orario poco flessibile (termina alle 9,30, ma alle 9 già iniziano a sbaraccare) e proposte che sicuramente vanno bene ai tedeschi, 90% della clientela. Aglio ovunque. Punti a sfavore della struttura: wi fi scarso, (addirittura a pagamento nella camera!) e camere un po' da rimodernare, soprattutto nel bagno. La scelta della vasca anziché di una doccia è ormai obsoleta.

8/10

Excellent

29 Mar 2018

Uwe

\"Sehr gut ist relativ\"

In einem muss man den Bewertungen recht geben: Die Lage an der Costa Calma kann für ein Hotel fast nicht besser sein. Schneller, kurzer Weg direkt zum wunderabren Sandstrand. Gartenanlage sehr schön. Leider wird wenig für windgeschützte Liegeplätze getanDer Wind kann halt in Fuerte im Winter/frühen Frühjahr doch noch recht frisch sein.Die Liegen selbst sind ohne Auflagen unbequem und recht verschlissen und wie ich finde für diese Preisklasse nicht angebracht.
Manches liest sich in den Bewertungen m.E. etwas zu positiv.
Das Frühstück ist 14 Tage lang nahezu dasselbe und die Qulität mancher Speisen gerade noch akzeptabel.Die Lobby ist sehr schön aber W-Lan seit Jahren kostenlos nur in der Lobby und mangelhaft. Weitgehend sehr freundliches, hilfsbereites Personal, jedoch mit Ausnahmen.Pflegezustand der Zimmer ( Schimmelflecken im Bad)könnte besser sein
Betten sind sehr gut für Liebhaber verhältnismäßig harter Matratzen

Partner

10/10

Exceptional

11 Feb 2018

Evelyne

Hôtel luxueux, situé sur la plage

Comme l'océan est froid en février, le spa avec la piscine chaude a été bienvenue.

8/10

Excellent

02 Nov 2017

Daniel

Hôtel avec magnifique piscine sur la plage

Nous avons passé de bonnes vacances une fois que nous avons compris et nous nous sommes adaptés aux conditions.

8/10

Excellent

15 Oct 2017

suniside

gepflegtes Hotel am Strand

Grosszügige Anlage mit einladendem Foyer. Angenehme und erholsame Atmosphäre. Ruhiges älteres Publikum. Sehr freundliches Personal. Das Frühstück ist reichhaltig. Das Abendessen kann ich nicht bewerten, da nur mit Frühstück gebucht. Gepflegte Kleidung beim Abendessen erwünscht.
Save und WLAN müssen separat bezahlt werden.

10/10

Exceptional

09 Aug 2017

Azu

buenísima experiencia, hotel increíble en zona muy recomendable. Sin duda repetiré.

10/10

Exceptional

26 Jul 2017

Claudia

Perfekt

Das Hotel ist fantastisch - es sieht nicht nur grossartig aus, es ist in allen Bereichen toll! Es gibt nichts, was man bemängeln könnte. Es liegt direkt am Meer; wir hatten ein Zimmer mit Meerblick gebucht und dieses auch im ersten Stock erhalten - nur Palmen wogen im Wind davor... :-) Das Personal war uneingeschränkt nett und zuvorkommend; das Reinigungspersonal war schnell und gründlich, und es wurde sogar zweimal nachgefragt, ob alles auf dem Zimmer diesbezüglich in Ordnung ist. Das Frühstück und Abendessen ist einfach der Wahnsinn - so viele (und leider sehr leckere ;-) ) Auswahlmöglichkeiten!!
Der Wind war sehr stark am Strand und am Pool, aber der Balkon ist windgeschützt...
Es gab all das, was man für einen erholsamen und schönen Urlaub braucht! Super

4/10

Poor

25 Feb 2017

Verified traveler

Für ein 4☆ Hotel ist die zimmerausstattung und die Sauberkeit nicht genpgend! Dreckige Bettwäsche, kaputte Handtücher usw.
Nie wieder!

8/10

Excellent

22 Jan 2017

Verified traveler

Bra for deg som vil vindsurfe, drive med stand up padle, svømme, men ellers lite tilbud i denne regionen. Ekstremt mange tyskere på dette hotellet.