Name: Best Western Plus Angel Hotel
Address: Market Place, Chippenham, SN15 3HD, GB

10/10

Exceptional

22 Jul 2026

Stephanie

Awesome staff (especially Tia) great service, excellent food. Room big enough to hold a ball in…wish we had remembered our swimsuits.😢
Brilliant value for money.

2/10

Poor

13 Jun 2026

Joanne

Our stay was an utter disappointment. I booked this one as a treat for me and my mother, as she hasn't travelled for 15 years. It was no where near my experience of a 4 star. More comparable to one of the many budget hotels I've been in, with the exception of a comfier bed (one of the few good things!).
There were scuffs on walls, huge chips out of furniture, mould around the bath, and mouldy window frames which were excellent for letting in freezing air all night 👌
The pool was also tiny. I can't speak for the other facilities.
We paid extra for a 'superior room', and we even questioned whether we'd been put in the wrong room! When I asked, I was informed that it was superior, which is basically a twin room with the beds pushed together?? Since when does that constitute as superior? The view of the carpark really topped it off.
We had to request a shorter stay because of the disappointment, but were refused.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Luke

The staff were extremely friendly & helpful.

Self

8/10

Excellent

22 May 2026

Jian

Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and AC is installed then this place will be perfect.

Self

6/10

Pleasant

07 May 2026

mattijs

Decent cheap night away.
All is a bit dated. Breakfast is very basic

Family

10/10

Exceptional

15 Apr 2026

Julianne

Clean. Good food and breakfast. Conveniently located. Beds super comfortable.

8/10

Excellent

10 Apr 2026

keith

Very friendly staff and overall excellent hotel

Partner

8/10

Excellent

01 Apr 2026

Simon

Lovely oldy worldly hotel. Really enjoy staying here

Business

10/10

Exceptional

31 Mar 2026

Valerie Ann

Receptionist was pleasant and helpful. My room was beautifully clean and had everything one could need.
Access to indoor pool! Great central location.

Self

8/10

Excellent

16 Mar 2026

Stuart

xxx

Partner

10/10

Exceptional

15 Mar 2026

Lisa

All clean, staff were great. Pool area and room could do with a bit of updating. Location excellent.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Mark

Room had iron and board which is required for me.

Room service was available (though unused this time).

Hotel was good quality, the staff are helpful and it was a good stay.

Self

10/10

Exceptional

01 Mar 2026

David and Michelle

Easy check in, nice breakfast, friendly staff and clean room. Couldn’t ask for any more.

Partner

10/10

Exceptional

19 Feb 2026

Meena

Yes

Partner

10/10

Exceptional

15 Feb 2026

Ashleigh

Very pleasant staff and lovely room

10/10

Exceptional

10 Feb 2026

Ashleigh

Lovely and helpful staff, and very classy decor. I asked if I could have a room with a bathtub if one was available, and they gave me such a beautiful room with one! Really a treat, as I don’t have one at home.

Business Self

10/10

Exceptional

28 Jan 2026

Joan

Warm cosy hotel…friendly welcome from young lady at reception each time we approached and helpful …room spacious with nice view of garden. Lovely shower room. Clean and everything provided. Pool lovely and warm and we used it late evening when up was quiet. Breakfast was enjoyable …

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Hilmi

Lovely hotel, staff, room, bar, pool. Would certainly stay again. If i had to find something to improve it would be to have more recycling facilities and conditioner in bathroom.

6/10

Pleasant

08 Jan 2026

Sid

Breakfast was great, the gym area needs to be assessed by health and safety.

Business

6/10

Pleasant

29 Nov 2025

STEVE

Staff were polite. The toilet was very difficult to flush. There was a constant noise of a boiler or something behind the wall coming on throughout the night. Breakfast Friday was good. On Saturday there seemed to be a shortage of items for the breakfast. The pool was nice. Location was good.

Partner

8/10

Excellent

24 Nov 2025

Camilo

Very lovely hotel! Bedroom are soft neat and elegant staff are very friendly and quite abit to do while there definitely a 4/5 for me

Friends_and_family Friends

6/10

Pleasant

12 Nov 2025

Anthony

Stayed for 2 nights room not cleaned no fresh towels tea/coffee satchels not replaced. Hotel had no atmosphere. It was hard to tell who were staff as they had no unique uniform. We didn’t eat or drink in the hotel as there are some excellent pubs and restaurants around the town. I found this hotel to be expensive for what they offer and watch out for the nightly car parking charge.

Partner

10/10

Exceptional

14 Oct 2025

Norma

Very friendly

Leisure Partner

8/10

Excellent

10 Oct 2025

elizabeth

Make sure you don’t put disabled choice of room accidentally. Otherwise nice accommodation.

Leisure Partner

6/10

Pleasant

04 Oct 2025

Marrianne

The woman at check in was absolutely wonderful! The room was not. The mattress was horrible. The sheets were stained. The bathroom door lock had been changed but not finished. The shower curtain was moldy. The shower was moldy. Just not good.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Baya

The hotel is in a convenient location although a bit run down. Additionally, I specifically requested twice prior to arrival to not have a room on the ground floor that would also be quiet and was put instead on arrival, in a ground floor room with a view of the car park. Needless to say, it was very noisy due to the cars and proximity to the main road. The reception staff told me the hotel was fully booked and did not apologize for the mishap, ensuring me the room would be quiet, which is it was most definitely not.

Business

10/10

Exceptional

31 Aug 2025

Hamza

Great location & staff. Overall great experience. Breakfast was included as well, overall, a great stay!

Business Friends

10/10

Exceptional

29 Aug 2025

Ross

Couldn’t ask for more

Only had one night, but the staff couldn’t have been friendlier, the evening meal in the restaurant was really good and the room was spacious and comfortable. Very happy

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Paul

Nice Hotel and friendly Staff

8/10

Excellent

16 Aug 2025

Ashley

Nice stay but the rooms are very warm!

4/10

Poor

29 Jul 2025

Paul

As a 3 star hotel the roomswere not clean towel were changed after 3 days the food menu was very sparse meals over priced
Noise frlm the lift.
I would think twice before staying again.
Nice litte town but lots of coffee shops and and second hand shops

Leisure Partner

6/10

Pleasant

09 Jul 2025

Daniel

Make sure you get the right room

The hotel is OK as long as you get the right room. There are a few rooms that have a plumbing issue with sewer smells and room 108 is next to some sort of generator that intermittently comes on and off next to the headboard. Not very noisy but noticeable and not constant so does interrupt your quality of sleep.
Staff are lovely and friendly, the breakfast is ok, nothing special but is ok. Hotel itself is clean but a little frayed around the edges. 3rd time I’ve stayed. 2 rooms good, 1 room not good. Colleagues had the sewer smells in their rooms.

Business

4/10

Poor

26 Jun 2025

James

The upstairs was so dark that it was difficult to open the bedroom door. The bed was very hard. At 6am the bin men and other workmen ensured you were awake. the parking charge each day was £7.50

I wouldn't stay there again

Leisure Family

6/10

Pleasant

15 Jun 2025

Graham

Disappointing. Very expensive for what it offers

6/10

Pleasant

08 Jun 2025

Patricia

Beds were comfortable. A wake was taking place in the dining area so we were offered a soulless function room to eat dinner, which we refused and went out to eat. Breakfast was good.

Leisure Friends

10/10

Exceptional

19 May 2025

Denise

Excellent location
Good public transport
Lots to do in the area
Hotel was clean, good facilities friendly staff
Good bar and restaurant

10/10

Exceptional

10 May 2025

Daisy

Lovely hotel, very clean and quiet

8/10

Excellent

02 May 2025

Gill

Overall it was very good. The only disappointment was having to pay £7.50 extra to park for the night!

Friends_and_family Friends

6/10

Pleasant

29 Mar 2025

Dr William

Nothing Best Western here

Room was clean and bed was comfy however they placed us on the 3rd floor (no lifts), even after we placed our car in the car park, that we had parked in a disabled spot. Very noisy from other residents, very noisy for people leaving the car park. Blind on the only window was torn and jammed meaning the light came in at 0530hrs. No shower gel in the bathroom and reception couldn't care using the excuse \"we were very busy last night\" even after charging me £131.

Partner

10/10

Exceptional

06 Mar 2025

Alison

Friendly staff, well maintained hotel. Great location

Leisure Family

2/10

Poor

02 Mar 2025

David

Poor for price

Very expensive - stay for a very basic room - 2 divan beds pushed togeather not fastened so middle opened up, no water in the room! No fridge. One out of date biscuit, toilet that didn’t flush properly and was constantly leaking. Empty hand soap. Given the price I’d expect the basics.

Friends_and_family Family

8/10

Excellent

24 Feb 2025

sarah

We liked the pool and gym and the location in the centre of town. The lounge was nice but food and drink was expensive.

Partner

8/10

Excellent

11 Feb 2025

Beverley

Lovely welcome but tired

We had a lovely weekend stay at the Angel Inn in Chippenham.
All of the staff were friendly and helpful, making us feel welcomed.
The room we booked was large and airy with a large king-size bed, a settee and a large bathroom.
However, everything in the room was tired.
One of the trims on the old wardrobe was coming off leaving sharp pins exposed.
The settee was hard and uncomfortable as was the bed which was very firm.
When it rained water came in through one of the three sash windows, we reported this to reception on leaving. It had not rained until our last night.
The bathroom walls were showing water runs on every painted surface, which were easy to spot when using the bath!
We were staying in the oldest part of the hotel so perhaps we were unlucky with the choice of room?
The food we had was delicious, well presented and there was plenty of choice.
We would stay in the hotel again as we really enjoyed the atmosphere, the facilities are well used by local people.

Partner

10/10

Exceptional

03 Feb 2025

David

A weekend break

Fabulous room, really nice staff, nice hotel. Shockingly bad food when we ate in the restaurant.

Partner

10/10

Exceptional

29 Jan 2025

Ashleigh

Comfortable room with a bathtub, and close access to the pool/rec centre. Lovely staff as well.

Business Self

10/10

Exceptional

16 Dec 2024

Paul

It was a great stay

10/10

Exceptional

09 Dec 2024

Philip

Excellent enjoyable stay

Leisure Family

6/10

Pleasant

04 Nov 2024

Terry

We came to Chippenham for a long weekend as we love Wiltshire. I have to begin by saying the staff we lovely and helpful.

The down side was the first room we had smelt of dog. We were moved to another room but were told that dogs are welcome in all rooms downstairs. We didn’t know that before booking

We also found that there was no hot water in our room in the evening, we were advised at the reception to run the hot water for 10 to 15 minutes to make sure hot water came through. That worked but a little later we had to run it again for another 10 or 15 minutes.

The outside of the building is not well lit and my wife went out to car and on her way back in tripped up on the first step, which as i said was not well lit. When i got outside the where my wife was sitting she had a nurse, who was using the swimming pool and was just leaving the hotel when she found my wife. My wife was in a state of shock and had a swelling on her nose where she hit the other step with her nose. We had to go to the minor injuries unit and was advised to go to our local hospital to check to see if her nose is broken or not.

I would love to thank the nurse for her care and attention to my wife. The duty manager was also considerate in many ways.

Would we visit there again? No i don’t think so!

Leisure Partner

8/10

Excellent

24 Oct 2024

SyedZubair

Overall comfortable stay, hotel is centrally located which is helpful.

Business

6/10

Pleasant

15 Sep 2024

Michael

Average Hotel at above average price.
Good position and great parking at rear of hotel.

Partner

8/10

Excellent

30 Aug 2024

Anthony

Parking Fee??

I was disappointed that the hotel charged for parking your car in their car park. For me no hotel should charge their guests a fee for parking.

Also when I got a drink of coke from the bar it was served from a plastic coke bottle. The drink was flat.

Although the rooms were comfortable and spotlessly clean I found the hotel to be soulless and very matter of fact.

Partner

10/10

Exceptional

27 Jul 2024

Robert William

Very nice accommodation and staff. Highly recommended.

Leisure Partner

6/10

Pleasant

11 Jul 2024

Robert

I thought the room size, bed and showers were excellent. However, buffet breakfast of a poor standard and with room not being cleaned, change of bath towels and had to remake my bed every morning unless requested I was very disappointed and wouldn't recommend anyone to stay.

Leisure Self

6/10

Pleasant

01 Jul 2024

peter

Generally OK

Generally good stay but receptionist was brusque and unfriendly with main interest getting payment for car parking

Partner

10/10

Exceptional

25 Jun 2024

Sarah

Great location. Shops and restaurants on the doorstep. The hotel has a very relaxed feel with a cosy lounge area to kick back with a wine or coffee. Great staff, friendly and helpful.
The pool and the gym are great extras.
The rooms do not have AC, but we had a room fan which helped.
My only criticism would be there was nowhere to put our clothes, as no chest of drawers, only a small wardrobe.

Leisure Partner

10/10

Exceptional

17 May 2024

nathan

Fantastic garden, classic location

Business Self

10/10

Exceptional

12 May 2024

Lyn

Our stay was lovely even though it was only one evening, my granddaughter loved her swim before bed. you very kindly opened breakfast early for guests to leave for Badminton, it was very much appreciated by us. I would use yourself again.
Thank you Lyn

Friends_and_family Family

10/10

Exceptional

07 May 2024

Lawrence

Hotel is situated within walking distance to the train station. Rooms are well appointed.
We enjoyed our short stay at this historic hotel.

Leisure

8/10

Excellent

02 May 2024

Vernon

All was fine 👍 Would use again.

Business_and_leisure Partner

8/10

Excellent

13 Apr 2024

Siobhan

Lovely stay

Perfect location. Lovely modern room on top floor in the new building. Half the property seems to be the original coaching inn and half a new build with the pool.

No negative points but easy wins would be no shower gel in room, only shampoo/conditioner, robes and slippers to go down to the pool in would be a treat.

Business Partner

6/10

Pleasant

25 Mar 2024

Antony

Very noisy during the night and early morning.
Quality of food at breakfast was poor.
Staff are very friendly and helpful.

Partner

6/10

Pleasant

17 Feb 2024

Verified traveler

just below average but expensive. Very basic breakfast. reception is far away from the rooms. Unfriendly reception staff.

Business

4/10

Poor

13 Feb 2024

Christopher

The hotel has started to charge for parking. Money grabbing opportunity and one that will come back to bite.

Business

10/10

Exceptional

11 Dec 2023

James

Good hotel

Good hotel, very clean, nice staff, good breakfast. Gym could be improved as there are no free weights, kettlebells etc.

Friends_and_family Family

10/10

Exceptional

29 Nov 2023

NICOLA

staff very helpful and friendly

Business Self

8/10

Excellent

24 Nov 2023

Josie

Did the job and great location for my needs?

Business

8/10

Excellent

10 Nov 2023

Verified traveler

A pleasant, yet sub-standard stay. Generally good!

The bedside lights in my room didnt work, but the main ones did. No airconditioning meant a warm night, but there was a fan so that was acceptable. The breakfast was very average, and esepcially the sausages, they were a bit tough... Overall though, room was clean and tidy and had all the ammenities... also the chap manning the night desk was nice and dropped me off so toilet roll when asked. The bar and waiting areas were nice, and the overall ambience pleasing.

Business

10/10

Exceptional

30 Oct 2023

Tracy

Great hotel in the centre of the town. Lots of parking
Very clean, big bed and room.
Hotel staff were really friendly and helpful.
Lovely bar and good choice of food for Breakfast
Swimming pool and gym looked lovely, but we didn't use them
Would definitely stay here again and try other Best Western hotels now, such good value and lovely staff

Leisure Partner

8/10

Excellent

27 Oct 2023

Samuel

This is a pleasant, comfortable hotel nea the center of the Chippenham village. We enjoyed the simple English Breakfast. The staff was friendly and courteous. I would recommend this hotel to a friend.

Leisure Family

6/10

Pleasant

03 Oct 2023

Alexis

Not overly impressed

One the whole it was ok, but the fact that I had to asked for the beds to be separated as my booking was for a room with 2 single beds, the staff where pleasant enough but didn’t not seem to go the extra mile like you would have expected from someone that used to have outstanding ratings on there establishment and customer service. The room was ok but lacked the niceties ie bottles of water and should like

Friends_and_family Friends

10/10

Exceptional

01 Oct 2023

Simon

Nice hotel in the centre of Chippenham.

Leisure Partner

8/10

Excellent

29 Sep 2023

Sarah

Very good size room comfy bed and clean. Room was next to the door into the main corridor so lots of door bangs at night and morning. Otherwise good.

Partner

10/10

Exceptional

18 Sep 2023

Diana

Lovely room, good facilities. Friendly staff and plenty of parking.

Business Self

8/10

Excellent

13 Sep 2023

Verified traveler

Hotel is nice

Hotel is really nice the only downside is if the weather is nice the rooms get unbelievably hot

Business

8/10

Excellent

24 Aug 2023

John

Most rooms are in the relatively new extension which doesn't have an elevator!
Included breakfast is excellent.

Partner

8/10

Excellent

21 Aug 2023

Gregory

Good place to stay in Chippenham.

Good facilities, Breakfast was good and a lot to choos from. Bed were comfortable and the pool and facilities were good. Room a mixture of new and old bathroom looked newer but needed more love and care on cleanliness front. Overall enjoyed our stay.

Friends_and_family Friends

8/10

Excellent

20 Aug 2023

John

Convenient, easy parking, great breakfast. Room was clean but along a tired corridor and with a fan to try and cool it down as no air conditioning in this part of the hotel
Helpful and pleasant staff

Leisure Partner

10/10

Exceptional

07 Aug 2023

Adam

Very clean. Room was quite hot but had small partially open windows and a fan. Ordered room service. Fish and chips was freshly cooked and delicious. Roasted vegetable side dish was bland - aubergines and peppers mainly. Generous portion sizes. Breakfast buffet was great. Particularly liked the coffee machine with lots of options.

Leisure Self

10/10

Exceptional

29 Jul 2023

Colin

Good location for Bath if you are driving.

Good location for visiting the area including Bath where parking is extremely limited and driving is not fun! Get there from Chippenham by train in just 10 minutes! Perfect!

Partner

8/10

Excellent

16 Jul 2023

Bing Wai Jackie

The front deck staffs are so nice and helpful ！

10/10

Exceptional

26 Jun 2023

Albert

Short Family Break - Great Hotel

We have stayed here many times and it never fails to impress us. The Fawlty Towers weekend was an added bonus.

Very attentive staff, great breakfast lovely room

Friends_and_family Family

4/10

Poor

16 Jun 2023

Gary

Ordered bubbles in my room as us surprise but had to collect and carry it with my luggage and I am disabledwhich made it very difficult, no offer of help from staff. The bar didn't even have lemonade to offer.

Leisure Partner

10/10

Exceptional

08 May 2023

Lauren

This hotel exceeded my expectations, it was modern and the bedroom was large with high ceilings.

Leisure Family

8/10

Excellent

02 May 2023

Gillian

Nice hotel shame about the wedding

Lovely hotel in itself, right in the centre of town, the only real downside was that a wedding function was on at the hotel and so as general hotel guests we couldn't get to the bar, would have been nice to have been pre warned about this as we probably would have changed the date of our booking

Partner

2/10

Poor

28 Apr 2023

Paul

Staff cannot cook, cannot handle complaints. I checked out after just 2 nights of a 5 night stay.

Business_and_leisure Family

8/10

Excellent

17 Apr 2023

David

Good break

It was a good hotel for our visit to family and to enjoy the area.

Partner

8/10

Excellent

15 Apr 2023

Edith

Value for money

Located in a very good spot for shopping and eating.
The room is a reasonable size, but the second floor has no alivator just stares.
Reasonable price.

Friends_and_family Family

10/10

Exceptional

01 Apr 2023

Valerie Ann

Always a pleasant stay - stayed many times. Room this time needed a face lift with several items showing rust!

Leisure Self

10/10

Exceptional

27 Feb 2023

Gail

Very Nice!

Lovely clean and comfortable room. Plenty of choice of breakfast.

Partner

8/10

Excellent

25 Feb 2023

paul

Great room

Amazing room, can be a bit noisy as looks over the high street. Hotel menu a bit limited although plenty of options nearby

Business

10/10

Exceptional

12 Feb 2023

Richard

lovley hotel, set in a beautiful courtyard. lovely clean rooms and the kids loved the pool!

Business_and_leisure

10/10

Exceptional

01 Feb 2023

Jason

Very dog friendly hotel.

Lovely hotel, very dog friendly, was refreshing to take our pets with us and have them sit and dine with us at breakfast and lunch.
Usually we get pushed into a dog friendly designated room which is ok but I wanted a bigger nicer room this time. Which the Angel managed to do for us.
We will look to return later in the year.

Friends_and_family Family

4/10

Poor

27 Dec 2022

Jane

The property is a nice looking building in centre of Chippenham.
However, the room was cold and the bathroom even colder and the plumbing not good - water ran out very slowly.

Leisure Self

6/10

Pleasant

30 Nov 2022

Graham

The old Angle Hotel front has been kept .and the motel look blends in well

Leisure Partner

10/10

Exceptional

19 Nov 2022

Sasha

This hotel is a lovely, comfortable, cozy, quiet, and clean property. The location is highly convenient. You are within easy walking distance to dining, shopping, and transportation.

Leisure Self

8/10

Excellent

24 Oct 2022

Terri-ann

Disability room set up was ideal and clean. Few area where not as accessable but sure would of found option. Menu didn't have allergy information so had to get staff to ask chef. Very bright and pretty in restaurant so I opted for room service as sensory overload but what I saw was beautiful. Outside area looked lovely sadly weather forecast meant sitting outside wasn't possible but lovely set up. Swimming pool area looked clean but wasn't open on visit. Carpark and ramp at back so access to one side of building easy but then steps to reception and couldn't see ramp to get down. All level access from front but again to get up stairs to get to other side of building. Lovely stay

Leisure Partner

8/10

Excellent

17 Oct 2022

Alison

Great location

The hotel is in a great location in the town centre, near to both the bus and train station, giving easy access to Bath.
We opted for breakfast but on each morning there were issues with some breakfast items running out and a delay in them being replenished.
We ate in the restaurant one evening and it was very good, great food and service.
Our room was newly refurbished, I asked for a ground floor room and access was great. Tea, coffee and biscuits were provided in the room. Bed was large (super king) and comfortable, great shower.
Towels were replaced despite being hung on the towel rail, so disappointed as we were happy to use them again.

Partner

10/10

Exceptional

13 Sep 2022

michael

Lovely hotel

We had two nights at this hotel, The receptionist was very helpful and polite , The evening meal was superb ,service was great . Indoor swimming pool was an added bonus ,very clean and tidy. Our room was spacious ,also very clean with decent fluffy towels

Partner

4/10

Poor

10 Aug 2022

Leonora

Toilet was leaking. Smallest wash basin ive ever seen. Toilet too high and badly deighbed

Leisure Partner

2/10

Poor

09 Jul 2022

Verified traveler

Not worth the money

Stayed here for 5 nights because I was working in the area.

Pros: 3rd floor rooms was a big size and check-in was quick.

Cons: Breakfast was very disappointing (3 out of 10) and one evening I ordered a burger from the bar, I asked for a receipt which I needed to claim on my company expenses but the receipt was barely readable. I told the bar staff if I can’t have a proper receipt can you refund me, she then called a gentleman to speak to me who I think was the owner who started going on a rant about brexit & delays with cash-carry’s etc... I then stated again why I need a receipt and he made the bar girl write over faded sections. I didn’t want to waste any more time so just accept it - this alone put me off staying again.

When I finally took the food to my room I was very disappointed, the so called chips + the burger itself tasted uncooked so I ended throwing in it the bin and ordering food outside.

We had a false fire alarm one night at 2am and everyone had to wait outside in the carpark until they let us back in again.

Business