Red Lion - B&B

United Kingdom , Wiltshire
CHIPPENHAM, 1 High Street Lacock
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100 reviews shown

4/10

Poor

14 Jun 2026

Myla

This hotel did not meet my expectations as far as cleanliness goes. There was somebody else's hair on the bathtub wall and hair/lint on the tub floor.
I was very concerned and disgusted when I noticed several cobwebs in the corner near the floor closest to the window.

If you're looking for a modern hotel, this one is not it. Popcorn ceilings, wall paper on the walls and regular lamps with no plugs on them.
Speaking of plugs, I had to plug my phone in in the bathroom because there were no extra outlets on my side of the bed. The lamp and the alarm clock occupied the one plug on my side.
The TV was updated but for some reason we had to hold it down for like 10 seconds for it to come on. And 10 seconds for it to turn off. Fridge and microwave seemed okay but we did not use them much.
Bring your own sleep mask if you want to keep it dark longer in the mornings because the curtains let in plenty of light in the morning.

Partner

8/10

Excellent

12 Jun 2026

Elisangela

Google took us to the back of the place and there were no signs pointing to the lobby. There are no room numbers on the doors to make it easier to find the rooms. Please improve signage. Everything else was good.

Family

6/10

Pleasant

12 Jun 2026

Stephanie

I stayed in room 274 it’s directly across from the ice machine and vending machine. there is no partition to help with the sound. There was people getting ice at all hours. It was anwful. Also the vending machine says $2 for drinks with cash but the up charge to use a card is $5 and they blocked the cash hole. So $7 for a drink but it was sold out of water anyways. Front desk vending was also sold out of water. Room was a little dingy but overall clean and staff was polite.

Self

4/10

Poor

12 Jun 2026

james

clean up for breakfast an hour early didn’t get any and that’s part of why i even stayed at the hotel , Worker Didn’t seem to care very much. Felt like i was a burden even staying there.

Family

6/10

Pleasant

11 Jun 2026

Jaimi

The rooms were clean, but it was very strong with room spray. The girls at the desk were very unfriendly. Never smiled, and didn't talk much. It was clean building and couldn't hear the freeway which was awesome!

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Lisa

Clean and comfortable hotel, friendly staff, ideal for those on a budget.

Self

4/10

Poor

07 Jun 2026

Kimberlee

We had a fire alarm go off at 10:15 pm by a kid and then our alarm for the room went off twice starting at midnight till I unplugged it.
The front evening greeter was on her phone and didn’t look up when we walked up to the counter.

Partner

6/10

Pleasant

06 Jun 2026

Justin

Great location in Bellevue. Close to shops and restaurants. Bedding was very worn and hotel is not clean. Breakfast is very basic, cereal and bagels.

Family_with_children

4/10

Poor

04 Jun 2026

Olivia

Room was clean, smelt funny…. Breakfast was not to die for

10/10

Exceptional

01 Jun 2026

Jerry

Great place to stay enjoyed the experience!!!

Partner

10/10

Exceptional

01 Jun 2026

Havana

N/A

Family_with_children

4/10

Poor

31 May 2026

Julie

Dont stay here

Partner

8/10

Excellent

31 May 2026

Christina

The only complaint I have is that it said the pool would be open for memorial weekend and I was there the weekend after and it was not open, and the bath towels need to be larger otherwise everything was perfect

Pet

2/10

Poor

29 May 2026

Margaret

Staff was nice but the property was horrible. The toilet seat was falling off, ice maker was broken, no bathroom fan, landscaping was sad, shower barely worked and there was so much noise. Road noise, plumbing banging all night long, doors slamming and other loud noise we couldn’t identify. My husband slept in the car to get some quiet.

The breakfast was pretty good.

Partner

10/10

Exceptional

29 May 2026

Patrick

Staff was great.

Self

10/10

Exceptional

26 May 2026

Christina

Pleasantly Surprised! Don’t let the “vintage” appearance deter you from staying here. The room was quite large and clean, had a nice bathroom and super comfortable beds. There is a convenient tram station right across the street!

Partner

10/10

Exceptional

22 May 2026

Jose

Staff

Friends

8/10

Excellent

22 May 2026

David

The room was clean enough, and the staff was helpful, but the breakfast was a simple continental breakfast.

Partner

10/10

Exceptional

21 May 2026

sarah

I stayed for one night with my sister and we were very pleasantly surprised. The staff were fantastic and so very helpful, we forgot toothpaste and the front desk was happy to help. Check in and check out was quick and easy. We had the best sleep we had in months. The breakfast in the morning was one of the better grab and go breakfasts we have enjoyed. We will definitely be back again.

Family

6/10

Pleasant

21 May 2026

Bonlie

Windows rattled from traffic, big dog barking all night across from me. After staying a few nights when I asked to move I was told I would have to check out and wait until 4 to check back in. I know that is not true as my former travelling companion was moved without a problem. Property run down but staff usually nice. Housekeeping very nice.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Elías

Todo muy limpio y organizado el personal muy amable lo único que el desayuno si está un poco suave deberían de meterle más opciones

6/10

Pleasant

18 May 2026

Kimberly

Breakfast was disappointing. Curtains had holes in them. Stuffing in pillows melted and clumpy.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Yocelin

The staff were welcoming and the room and shared spaces were nicely kept. The pool was under maintenance so that’s I reviewed 3/5 but overall confidently located from downtown Bellevue and a 20 min drive to downtown Seattle.

Friends

2/10

Poor

15 May 2026

Ronald

Pleasant front counter lady. But the property in poor condition (smells like sewer, walls were stained with who knows what, stickie carpet, damaged furniture, unsafe windows. we had to leave and find another hotel to spend the night

Family_with_children

6/10

Pleasant

15 May 2026

James

Clean room, smelled in the hallways, front desk indifference

Friends_and_family Family

4/10

Poor

14 May 2026

Denise

It was run down and very sketchy

Self

4/10

Poor

14 May 2026

Blakeley

the front desk staff is super sweet and helpful. if you need directions to good spots or help with navigating the property, they have the patience of saints. the togo breakfast is fine, just get there early if you want a breakfast sandwich because those are in limited supply.

the room smelled like urine. the bathroom wasn't clean. there is a space between the bathroom cabinets and the sink counter top of about 2 ish inches. the amount of debris that has accumulated there is absolutely disgusting. the shower head spray is so wide on one of the settings that it almost hits the entire floor, plus the bathtub, plus the adjacent wall. you can tell that this has caused water damage to the doors and floors. the sheets were thankfully clean and I didn't see any bedbugs because that was my first thought just based on the smell. thankfully I only stayed for one night.

I don't personally think that the rooms issues are due to staff, it just seems like an old hotel that hasn't been maintained or upgraded since the 80s and the staff are doing their best with a bad situation.

Self

6/10

Pleasant

13 May 2026

Shane

Dirty hallways but the front desk guy was super cool

Partner

4/10

Poor

12 May 2026

Daria

So we stayed at this property a few years ago and it was great they had the best breakfast. Well this was a completely different experience this property charges you $15 a day to have your car parked, no valet or gated parking garage just their lot… I’ve never heard of hotels doing this other than valet or a gated property. When we checked in they did not state that it would be $15 a day, when we filled out the paper of what car we had we thought that was for towing unauthorized vehicles… Then they clap back saying I should have read what I was signing, name one other hotel with a normal parking lot that charges you?!?thats insane. This isn’t the ritzcarlton this is a pro dunk redlion. They also do not have breakfast buffet anymore just grab an go single item. Will not book again.

10/10

Exceptional

11 May 2026

SHAYNE

Brenda was most welcoming/helpful. Everthing was fine although had picked facility for pool and it was not open. Suggest \"seasonal\" be added to pool listing.

Self

8/10

Excellent

10 May 2026

Jeanne

Better breakfast

Friends

2/10

Poor

07 May 2026

Gary

What a sad change this once beautiful property has undergone. Clearly the company is keeping it only for the land in excellent location.
No true handicap access because the parking access is full of holes and crack bumps it’s not safe for cane, walker, or chair. Ice upstairs and no elevator so also ADA noncompliant. The lawn had at least six piles of dog feces aging in long grass. We love that they allow pets but there should be a pet area or bags or maintenance. Dead batteries in the tv remote and there was no staff to bring more without leaving the front desk unattended. One small set of towels for two people. Worst concern was that the room couldn’t be fully secured because the latches on the screen and slider were both broken. The flimsy bar across was easily dislodged with a small amount of jiggling.
The good: Bed was comfortable. There is a fridge and microwave in the room.

Partner

10/10

Exceptional

07 May 2026

Katelyn

Easy check in process! I consistently return to this hotel for its ease and reliability

Friends_and_family Family

8/10

Excellent

07 May 2026

lakesha

Easy parking. No elevator but a great plaave

Family

2/10

Poor

06 May 2026

Ashley

I called before I booked a stay here to confirm if i can have early check in (1 day before ) they said no problem at all and asked what time i would be checking in and room. Once i arrived, they wanted to charge me $75 to check in 2 hours early. When the whole room was $85, after I explained i was never told this, the guy didnt care and didnt do anything. I sat in the lobby to look at more places because after the rude guy and what happened, i would be damned if i paid another $75 for a room there, I looked down and had two ants crawling on me so i stood up and saw 2 more on the chairs. I got out of there quick and filed a dispute with my credit card

Friends

6/10

Pleasant

04 May 2026

Marla

I feel like if you’re going to have a hotel in Bellevue Washington, you should be matching the vibe of Bellevue Washington. It’s literally an eyesore in the middle of a beautiful city. It is horribly outdated. That carpet in that room had to be 50 years old. Yes, the beds were comfortable, but they might as well have been twin beds. They were so tiny. The TV had no sound and nobody managed the noise issue. There was a full on sorority party in the room next door till 3 AM. And why charge for parking you had more parking in that lot than the entire city combined.

Family

10/10

Exceptional

03 May 2026

Kelly

Everything was great!

Self

6/10

Pleasant

02 May 2026

Chris

Inexpensive

10/10

Exceptional

30 Apr 2026

Raquel

Clean room quiet stay

Self

6/10

Pleasant

30 Apr 2026

Sarah

The staff was wonderful but the hotel is quite old and it shows its age. Don't expect much in the way of breakfast - it's really just granola bars, cereal, and toast. Our shower was clogged but they were able to move us to a new room which we appreciated.

Partner

8/10

Excellent

29 Apr 2026

Julie

I had a nice stay here, the room was clean and quite, only wish they had a better breakfast.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Tracey

Thought we had a carbon monoxide leak, so we needed to evacuate the family. Two kids, two cats, two dogs. Red Lion was perfect and I’m always so happy to patronize pet-friendly hotels!

Family_with_children

8/10

Excellent

28 Apr 2026

DAVID

Easy parking, but the toilet was still running until I pulled the plug in the toilet bowl. Otherwise, it was a good place to stay in.

Self

6/10

Pleasant

27 Apr 2026

Ilamparithi

The property itself is old and falling apart - in need to major renovations, but the upkeep also seems to be dismal. They charge for parking on par with other properties near them.

Special mention to the absolute joke of a breakfast - it did not have any hot food - you can reheat a Jimmy Dean breakfast sandwich, or maybe toast a bagel.

Family_with_children

10/10

Exceptional

25 Apr 2026

Gurpreet

amazing place, value for money

Self

4/10

Poor

23 Apr 2026

Grigori

Rundown place with clean rooms.

8/10

Excellent

23 Apr 2026

Earl

Yes and good.

Friends_and_family Family

2/10

Poor

22 Apr 2026

Stella

They supposedly wash the sheets and switched them out but we found a piece of hair that I think was from in the groin area with hair with lice. Luckily we checked the bed before jumping into bed. The floors going into the rooms were filthy and had crumbs everywhere. I personally didn’t feel comfortable wearing no shoes in the room itself. The rooms have a sore smell/stench. There was a yellow stain on the wall which I didn’t want to look at it too much before getting very disgusted. We only booked due to just needing a 1 night stay for only a few hours of sleep. When we mentioned the front desk about the hair with a big issues, she immediately apologized and switched us rooms. She was very kind and understanding. However it’s one of those things that you get what you pay for. We have stayed here about 3 times but this last time has done it and we won’t continue to stay here anymore.

Partner

6/10

Pleasant

22 Apr 2026

Aidana

Parking was spacious, rooms are mostly clean and stuff is available any time you need.

Family

6/10

Pleasant

21 Apr 2026

Leilani

The hallways had not been vacuumed. The room had paint chipping off the walls. Just an older hotel that needs a face lift. The beds were clean and comfortable. Will stay at another hotel next door for the price next time

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Dennis

The breakfast was a disappointment.

8/10

Excellent

12 Apr 2026

Ken

Parking was easy and secure.

Family_with_children

10/10

Exceptional

12 Apr 2026

Joel

Convenient location, quick commute accross SR 520 Toll bridge To U of W Medical Center.

10/10

Exceptional

06 Apr 2026

Teresa

The room was very clean and comfortable! Nice and quiet. Staff was welcoming and kind. Grab and go breakfast was great, breakfast sandwiches to warmup, oatmeal, cereal, yogurt, bagels and breads.

Partner

6/10

Pleasant

04 Apr 2026

Danielle

Seemed falsely advertised. When I was looking for a room, it started saying that they had a room available for $64.00, and made a point to say “this is the full price you pay” with an arrow indicating the price. However….when I went to the next step, the price jumped from $64.00, to over a hundred. THEN….when I got to the property to check in, I was informed that they take a fifty dollar deposit fee on top of the price I was already quoted to begin with. On top of that, they also informed me that they charge for parking on their property, since we had 2 vehicles, the charge per vehicle would be $15.00, which they automatically paid out of the deposit in which I learned about when I arrived at the property to check in. Very misleading details on the charges listed online. Expecting someone to pay $15.00 for parking, is ridiculous. They did not even offer a pillow and blanket for my car. I’m not even sure how secure the parking lot is that they charge so much for guests to park.

Partner

2/10

Poor

02 Apr 2026

Jacqueline

Filthy, dirty room. Run down. Ripped carpet, Ripped wallpaper. Stains everywhere. Hallways totally dirty. Carpet
totally dirty. Stayed for three nights. Couldn’t wait to leave!
Disgusting.

Partner

6/10

Pleasant

01 Apr 2026

Donna

The breakfast was limited. Nothing hot, our choices were yogurt, cereal, Cheerios, raisin bran, & 3 other kinds. 3 different bagels, english muffins & apple & orange juice & coffee with just half & half. We enjoyed it, but a waffle would have been good. It was disappointing to see that the hallway carpets looked like they hadn't been vacuumed in a very long time & most of the glass entry doors were filthy. Our room seemed ok clean, it is an older hotel. Would I stay there again, maybe if I was able to get it at a cheap rate again through Expedia

Family

10/10

Exceptional

29 Mar 2026

Jamaica

Great location you can use the train

Partner

10/10

Exceptional

29 Mar 2026

Nancy

If your are considering to travel to Seattle but don’t want to stay close to downtown Seattle because is expensive. This hotel is good idea and another plus is that in from the hotel there is a rail station and think is good idea to take for no drive to Downtown.

Partner

10/10

Exceptional

27 Mar 2026

Nataliya

All was good.

10/10

Exceptional

24 Mar 2026

Jayme

Wonderful late night staff, very helpful and inviting.

Partner

10/10

Exceptional

23 Mar 2026

Tom

Clean and quiet

Partner

8/10

Excellent

22 Mar 2026

Garreth

Check-in staff was unfriendly; check-out guy was amazing and helpful. Room was clean —location to central Bellevue is incredibly convenient. There is also a train station across the street.

Business Pet

6/10

Pleasant

21 Mar 2026

Bruce

Ice machines did not work, TV did not work, and there was no breakfast available during their given breakfast hours.

Partner

6/10

Pleasant

20 Mar 2026

Marie

Terrible

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Tara

Amazing kind front desk staff, great cozy lobby with hot coco and coffee and good breakfast options. Very happy and will be back.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Joseph

Front staff was friendly and very helpful

Partner

8/10

Excellent

14 Mar 2026

Jon

The Staff was very friendly.
It was in a great area.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Danny

Very Pleasant 😊

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Jose David Mambru

Very good

10/10

Exceptional

11 Mar 2026

Joel

Nice. Walkable to a variety of restaurants. Basic on the run breakfast. Clean and tidy.

Self

8/10

Excellent

09 Mar 2026

Ginny

Great location. Great value.

Self

2/10

Poor

08 Mar 2026

Larissa

I never got too stay there. Had too call it a loss.
I am from polson, Montana, and only came to Seattle because my mom is in the hospital. the property wasn't able to work with me. Neither would hotels.com

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Dilshad

10/10

Exceptional

01 Mar 2026

akwasi

STAFF WAS GREAT

Partner

10/10

Exceptional

01 Mar 2026

Mark

8/10

Excellent

28 Feb 2026

Liping

The breakfast is good.

Family

6/10

Pleasant

28 Feb 2026

Hayden

I wasn't aware of the deposit hold on my card even though I already paid for the room, nor was I aware of the additional parking fee. Disclosure would have been appreciated.
The breakfast was a bit lackluster.

Partner

10/10

Exceptional

19 Feb 2026

Joel

Staff was friendly. Room we stayed in was kind of dated, almost a retro feel, but it was spotless and well maintained and we had a comfortable and enjoyable stay. The breakfast offering of Jimmy Johns breakfast sandwich (one per guest) was a good idea, unfortunately the taste was unappealing. There were always other healthy options though.

Pet

6/10

Pleasant

18 Feb 2026

David

Pros:
- Rooms were clean and a good size.
- Hallways are wide and spacious.
- Good value for the location.
- Pets can stay.

Cons:
- TV in the lobby was not working.
- Body wash in the bathroom was empty
- A light bulb in the bathroom not working.
- The hallways and stairs need vacuuming
- No elevators

Family_with_children

6/10

Pleasant

16 Feb 2026

Krzysztof

Noisy AC. Not much as far as the breakfast. Good location. Quit clean.

Leisure Family

2/10

Poor

16 Feb 2026

Stela

Room wasn’t very clean

Leisure Family

6/10

Pleasant

16 Feb 2026

Kristen

Room was good and clean. It’s an older hotel so don’t expect anything special.
Breakfast was basic, no hot food other than wearing something in a microwave or using a toaster.

Business Friends

2/10

Poor

15 Feb 2026

Noah

I did not stay here. they refused to check me in due to not having any 21+, and then refused a refund after front desk told me they would.

services not rendered, took my money.

10/10

Exceptional

03 Feb 2026

Franklin

Room was great I thinks the couch needs for cushion it looked like it had better days bed had bars that stuck way out and I would bang my legs shins on them I did it like 5 times ouch anyways great staff friendly and nice please put new comfy cushions on the couch please

Business

10/10

Exceptional

03 Feb 2026

John

Overall service was great

8/10

Excellent

29 Jan 2026

tasheena

No bathroom water pressure..wallpaper coming off the walll

10/10

Exceptional

28 Jan 2026

tasheena

Staff was very courteous.Room is clean.They are also very nice about letting me get in it.A late checkout

Self

4/10

Poor

27 Jan 2026

Karl

There was an old chewed on apple core on the table in the entry. The desk chair was missing from the work table. The front desk was notified but said no-one was available to help with either problem. I had to borrow a chair from another guest. The coffee at breakfast was not hot. The breakfast was all prepackaged microwave food.

Business

4/10

Poor

26 Jan 2026

Ryan

No room cleaning, had to request 4 times for more shampoo and body wash to be restocked and clean towels. Front desk said they “took note” but never filled after first request.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Tamanna

The staff makes Red lion stand apart from other value options in the area. It is a well-kept property with easy access to the freeway as well as downtown Bellevue. They have a good gym, great to go breakfast with 1-2 healthy options, swimming pool, and open courtyard area. Easy to take free shuttle into the city and walkable. The amenities are also decent with spacious rooms. Safe for solo female travelers and good value for business trips.

Business Self

8/10

Excellent

01 Jan 2026

Kathy

We travel with our dog so happy to stay at a pet friendly hotel. The grab and go breakfast is helpful

Friends_and_family Family

2/10

Poor

30 Dec 2025

Doryuan

1st room the flip lock was hanging and not effective. Front desk was courteous & switched my room. Upon entering the 2nd room, checking the doors, the sliding glass door was open.
I don't feel safe here as a single woman. If it wasn't cold I'd sleep in my car.
It is also VERY filty. I have pictures.

Leisure Self

2/10

Poor

27 Dec 2025

José

Room field neglecting

Business Family

6/10

Pleasant

25 Dec 2025

Dennis W

I didn't get the breakfast because I was 5 minutes late. The receptionist would even give me a bagel or yogurt because he said it was locked up. At least, he could have been a little amenable to his just making a little effort on Christmas.

Leisure Self

10/10

Exceptional

21 Dec 2025

Mark

okay. old school but cool

10/10

Exceptional

17 Dec 2025

Curt

Great service!

8/10