Lucknam Park, Emblems Collection

United Kingdom , Bath
CHIPPENHAM, Lucknam Park Colerne
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75 reviews shown

10/10

Exceptional

09 Mar 2026

Neelam

We had a wonderful stay here with our son, both sets of grandparents, and our dog, and it was perfect for everyone.

From the moment we arrived, the first impression was fantastic. The spa was lovely and a great place to relax, and the food was brilliant throughout our stay. Breakfast was delicious, although it did take a little while to arrive.

The hotel is very family-friendly, with a lovely kids’ room and outdoor space that our little one really enjoyed. It’s also amazing for dogs, which made travelling with our pet so easy and enjoyable.

We stayed in the 4-bedroom Grand Cottage, which was fantastic. Having private parking and easy access to all the facilities made everything very convenient.

The staff were incredibly friendly and very accommodating, which made the whole experience even better.

Overall, we had a fantastic stay and would highly recommend it.

Family_with_children

10/10

Exceptional

02 Mar 2026

Rick

Great hotel but main restaurant was closed which was one of the main reasons to go there

Friends

10/10

Exceptional

19 Feb 2026

Laura

The staff at the hotel and its restaurants was amazing. Very proactive and helpful, but discrete. The hotel room was spotless and the bed was very comfortable. The turn-down service every evening was a nice touch. Would definitely recommend if you need some r&r and want a location close to the Cotswold for day trips.

Family

10/10

Exceptional

16 Dec 2025

alison

Lovely room. Superb staff

10/10

Exceptional

02 Dec 2025

Mrs Alison

All great.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

sasha

environment, martini! grounds and amazing spa

10/10

Exceptional

27 Sep 2025

Tanathep

Staffs were very friendly and polite. Ask for anything and it will arrive in minutes! The ground is absolutely beautiful and you can take a stroll to relax anywhere. Highly recommended. Just a note that the wifi is not the best and can use some upgrades.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Kyri

Amazing all round experience ; lovely property ; great staff ; good food

Partner

10/10

Exceptional

09 Aug 2025

Brandon

The Michelin star restaurant was amazing! What a fantastic dining experience.

We stayed in a cottage which was so comfortable and luxurious.

The spa was top notch!!

Leisure Family

10/10

Exceptional

08 Aug 2025

Verified traveler

Blissful

I would give every aspect of this delightful hotel a top rating, from the lovely staff to the quality of all facilities and the wonderful location. I spend a night here and used the spa, which is also excellent. The food in the restaurant was exquisite. If you have limited time and want a restful break, this is the place to come!

Self

10/10

Exceptional

07 Jul 2025

Jackie

We keep returning because this hotel is such a gem. Beautiful location and grounds, superb facilities. Food is just delicious, the rooms are very spacious, quiet and very comfortable beds. A complete favourite.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Mr Chris

All the staff were very attentive and friendly especially Daniel and Ned. The food was excellent and pool was very relaxing along with our walk around the gardens.

Partner

10/10

Exceptional

29 Jun 2025

Viva

Such a special property. The horse riding was amazing.

Leisure Family

10/10

Exceptional

22 Jun 2025

Polina

The property is absolutely gorgeous! It blew me away! It’s so much more beautiful in person than on pictures! The staff were super friendly! The food was so good! I loved the pool area, it had 5 different type of saunas! It was so relaxing! Good place to take the kids))

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Iain

Wonderful stay as usual!

10/10

Exceptional

24 Apr 2025

May Thu

Had a lovely stay as a pitstop on our way over to Devon & Cornwall. The staff here is generally friendly and helpful. The facilities are kept clean and the grounds are well maintained. Enjoyed the spa during family hours, too.

Leisure Family_with_children

8/10

Excellent

03 Mar 2025

Christopher

Amazing food experience and staff were very friendly on the whole.
Tea tray in room was not replenished and my requests made prior were not all followed through.
Enjoyable but didn't quite hit expectations for the price.

Leisure Partner

10/10

Exceptional

15 Dec 2024

robert

Fabulous spa and great food.

Partner

10/10

Exceptional

01 Dec 2024

Domitille

We loved that the hotel is upscale but also kid friendly. The children’s amenities were great!

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

Iain

Nothing is too much trouble. The staff are friendly and helpful. The food is amazing and the spa is great for relaxing.
The Hotel Manager is always welcoming and makes sure everything is up to standard.
A very pleasant experience to be repeated.

Leisure Family

10/10

Exceptional

13 Oct 2024

Richard

Outstanding hotel with truly great service.A wonderful experience!

Leisure Partner

10/10

Exceptional

13 Oct 2024

Jackie

This hotel is always consistently 12 out of 10 ! Beds and pillow / rooms are excellent, so comfortable and quiet. Staff are so friendly and professional. Food is absoloutely delicious, every single mouthful. Spa is devine, kept so clean and everything always working, quite luxurious to spend time in this beautiful place, the walks are stunning.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Tom

Well looked after

We were very well looked after and it was a very nice place to stay, thank you.

8/10

Excellent

17 Sep 2024

Cuong

This hotel was highly rated as the best in UK… unfortunately it did not live up to this expectation.

The facilities are run down; it has a nice pool that was probably amazing in its day. The breakfast was good; better than the Michelin star dinner!

Our experience may have been tainted because we had just stayed at Heckfield place which was so much better!

The grounds and the main house is quite beautiful. We would have loved to do some horse riding but the weather wasn’t permitting.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Jackie

This hotel is worth ten stars, the staff are so professional and friendly, food is amazing, spa is upkept to perfection standards and extremely relaxing, all set in the the most beautiful surroundings. Beds very comfortable, especially the pillows, rooms are large and when you drive away from this piece of heaven, you start booking your next stay in your mind.

Leisure Partner

10/10

Exceptional

30 Aug 2024

sara

Just want to give a shout out to Alex in the spa restaurant! He went over and above at breakfast every morning!!!

6/10

Pleasant

25 Aug 2024

Ashley

Great spa but massage prices were too inflated.
Generally very good service especially the Michelin starred restaurant.
Beautiful grounds.
Stayed in Manor Room. Room was a bit tired and we think smelt a bit of damp.
Generally, I think the biggest problem we had was with value for money. £1500+ for room only for 2 nights then another £1100 on top for dinners/drinks. Too much for overall experience.

Partner

10/10

Exceptional

11 Aug 2024

Alistair

Amazing spa lovely and quite and staff were polite eill be visiting again

10/10

Exceptional

07 Aug 2024

Greg

A Five Star Hotel with Five Star Service

Our stay was perfect. As soon as we drove up the driveway to the beautiful entrance and received a warm welcome by Daniel and Brigitta, we knew we were in for a special stay. Daniel and Brigitta were so friendly and helpful. They put us at ease right away.
The front office team -Gareth, Ned and Bart were outstanding and went out of their way to help out guests. The spa staff were also excellent , Dedee, Jessica, Shannon and Sami.The Spa facilities are wonderful -indoor pool, outdoor pool, infra red room, sauna,etc.
The room service breakfast team were very good and delivered our delicious breakfast on time every morning. James and the French gentleman who served our cream tea in the library did an wonderful job. The scones were baked to perfection. My husband and I really enjoyed the cream tea.
Our room was lovely. The gardens, the grounds and the food at The Walled Garden was amazing as was the service.
Everything at Lucknam Park was top notch and flawless.
The sincerity and genuine concern for their guests shows through. This was one of our favorite hotels in the forty years that we have been visiting the United Kingdom. My husband and I enjoyed our stay so much that we hated to leave.
This is a peaceful oasis with horses in the fields, soothing sounds of water features, and gorgeous sitting areas. We highly recommend Lucknam Park. We will be back.

Partner

10/10

Exceptional

02 Aug 2024

Ian

Outstanding

10/10

Exceptional

30 Jul 2024

Diana

njoyed this stunning hotel

Leisure Partner

10/10

Exceptional

24 May 2024

Allison

Go-now!

Amazing facilities and amazing staff, really magical. Highly recommend.

Friends_and_family Family

10/10

Exceptional

22 May 2024

Mikhail v

My wife and I recently stayed at this hotel for one night and was thoroughly impressed. The rooms were impeccably clean, and the staff were incredibly friendly and hospitable, especially Daniel. The food was delicious, and the grounds were beautifully maintained. The swimming pool and spa was a bonus. I wish we had booked for more nights. We will definitely be coming back for sure!

Leisure Family

10/10

Exceptional

04 May 2024

Jackie

Superb hotel, I would give it 10 out of 5 stars ! Food is superb. Fluffy towels, very comfortable beds with super linens. Staff so so helpful. Breakfast was fabulous and the spa is outstanding. Location is just beautiful, with gorgeous views and walks. Thank you for such a wonderful stay.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Mark

Absolutely exquisite. This is truly a five star experience

Leisure Partner

10/10

Exceptional

21 Apr 2024

hemma

A stunning hotel in a beautiful setting. The staff are very helpful and friendly and so very welcoming. You truly felt like a VIP. Spa was wonderful. Breakfast was served by fabulous waiting staff and the food was spot on. Delicious and just the right amount.
Easy on site parking and we especially appreciated the ev charging facility. There were 3 available. The garden is stunning.
The only thing I would mention is that we booked a set price via Expedia for B&B, and dinner but when we checked out, we noticed a service charge had been added to our “ room rate” . We were more than happy to pay for service at the restaurant for dinner, but we were a bit surprised by that additional charge. It was not made clear on Expedia when we booked. However, we did manage to get the room service charge reduced, as the reception staff advised us that it was an “ optional charge” that was added to the bill. Good job we noticed it!

Leisure Partner

10/10

Exceptional

17 Mar 2024

Kamola

Amazing hotel, service, food, spa, people and grounds. Highly recommend it!

Friends_and_family Family

6/10

Pleasant

17 Mar 2024

Claire

The property is beautiful, the staff were largely great but at times service felt a bit chaotic.
A hotel of this calibre I would have liked staff to have been more attentive.

We had afternoon tea and dined in the restaurant for dinner the food is very good.

I was quite disappointed with the size of our room located in the converted stable block. The room did not have aircon and our bathroom only had one light switch which was for the main lights…which wasn’t ideal during the night!
No bottles of water were left in our room on either day of our stay and we had to pay extra for bottled water.

Spa facilities are fantastic but again I think the staff could have been more present and attentive. Also the hydro pool is on a timer so we were unable to boost them as and when we wanted.

Leisure Partner

6/10

Pleasant

02 Mar 2024

Anisha

The swimming pool and spa area was nice and the staff are lovely. The hotel itself is more a 3 to 4 star property. The service and amenities and standards are not there of a 5 star. It is a nice hotel but cannot compare to other 5 stars such as Cowarth Park, Four Seasons or Grantley Hall.

Leisure Partner

10/10

Exceptional

25 Feb 2024

Craig

Always a pleasure to stay at Lucknam Park. Beautiful hotel, great spa but the staff make it special

Partner

10/10

Exceptional

24 Dec 2023

Bruce

One of the best

We have been lucky enough to stay at some amazing Hotels all over the world, I would confidently rate Lucknam Park up near the top. Unfortunately travel commitments meant we could only stay one night, but it was well worth the effort to enjoy the comfort the Lucknam provides. The room was spacious and relaxing, the gym & spa facilities are next level and the dining options are fantastic. If you can, definitely stay here you won't be disappointed. Highly recommend

Partner

10/10

Exceptional

26 Nov 2023

Christopher

Fantastic service above all else, albeit the property, room and facilities were outstanding the staff were definitely the highlight.

Leisure Partner

10/10

Exceptional

11 Oct 2023

Verified traveler

Just perfect.

Always wanted to stay here and was not disappointed! The property and grounds are wonderful, so clean and tidy and very well maintained. Lots available to do on site, but you can of course just relax. The spa is the best I've tried from many hotels, so clean accessible, and relaxing. The pool, steam room and sauna all just the right temperature. The hydropool linking to the beautiful outside area and garden is a lovely touch. The staff are really great, so helpful and willing to go the extra mile to make your stay perfect. They also were willing to just chat and get to know you. Food was delicious and room was very comfortable. Will definately return.

Partner

10/10

Exceptional

08 Oct 2023

Laurence

Bliss

Staff were fantastic, food was amazing, and the spa was just what I needed.

Recommend you give it a try!

Business

8/10

Excellent

02 Oct 2023

Howard

Afternoon Tea disappointment

Although we enjoyed our stay as a whole, we were very disappointed to find that on returning to the hotel one afternoon at around 4pm and looking forward to some tea, to be told that Afternoon Tea is only served between 1:30 and 3:00pm!! We asked if it would be possible to just have some tea and a slice of cake, but were told that no cake is served after 3pm! This seems very strange to us, as surely the prime time for tea is around 4pm? To add insult to injury, the capuccino which we did have instead of tea and cake was charged at £7.50. Even though it was served with a couple of shortbread biscuits, I find this to be an extortionate charge for a cup of coffee!

Partner

10/10

Exceptional

21 Sep 2023

BARRY

Excellent

We had not stayed here for a good few years and were delighted that it has maintained its high standards and continues to employ lovely staff

Partner

10/10

Exceptional

25 Aug 2023

JoAnn

Beautiful hotel and property. Excellent room service.

8/10

Excellent

23 Aug 2023

Angela

Wonderful luxurious hotel but failed on customer service
Breakfast service was very slow on the second day and had to fetch black pepper and jams from another table
No smoked haddock available on the 2nd day of which a 5* hotel should never run out of produce. Ebony the breakfast waitress stood out as first class and had great customer service skills No one asked us whether we had enjoyed our stay on vacating.
The hospitality tray in our room was very poor with no early grey tea or hot chocolate.
Having been to many 5* hotels in the UK I found this hotel to be very expensive for the service you received. Would not stay again however wonderful our room was a Master Suite it did not justify the price we paid.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Wei

One of the best spa hotels we have stayed in, from food to facilities, everything is perfect. especially the staff, everyone is helpful and engaging, a gem in Wiltshire

Leisure Family

10/10

Exceptional

09 Aug 2023

Armando

This is a British paradise. I can't tell you how much I enjoyed my six nights at this wonderful location. You really get a sense that the staff care for you like you're at their house. The location is stunning. And I don't use that word easily, but the location is rivaled by the wonderful service, excellent cuisine, and 100 little amenities. Affection and thanks to Stephen , Nicole and Felicity in the Brasserie. Tyler , one of the best waiters I have met, Sam the highly skilled masseuse, Brigitta was so kind to me, Georgina sunny attitude and my cool housekeeper Ana Marie .
Guests: Please don't take kids who want to stare at cell phones, they are in a country heaven. I will see there!

Leisure Self

10/10

Exceptional

04 Aug 2023

Andrew

Lovely location and very friendly staff. I would definitely recommend.

10/10

Exceptional

17 Jul 2023

David

First class location and service!

Friends_and_family Friends

6/10

Pleasant

10 Jul 2023

Tim

Nice property with weak service, expected more for the price. Pre-arrival planning emails were never answered. Check-in staff wasn’t helpful in explaining the property and amenities, subsequent requests for concierge recommendations (towns to visit, etc.) were weak and uninformed. Property itself was lovely, pool was above average.

Leisure Partner

10/10

Exceptional

19 Jun 2023

Louisa

Superb service, great food, fantastic spa- great hotel.

Leisure

10/10

Exceptional

17 Apr 2023

Caroline

Very high quality stay. Beautiful country house hotel.

10/10

Exceptional

24 Mar 2023

Moira L.

Spectacular indoor and outdoors sauna facilities!

10/10

Exceptional

20 Feb 2023

Steven

Hotel is fabulous and staff were wonderful

Leisure Partner

10/10

Exceptional

17 Dec 2022

hemma

What a gem of a hotel.
Absolutely fabulous. Spa was lovely, the grounds stunning, the communal areas beautiful , room was lovely,comfortable bed . The waiters were so polite and accommodating. We arrived late in the afternoon and were too late for afternoon tea but the kind waiter found us some magnificent scones- which we had in the very festive and atmospheric drawing room. I ordered a glass of champagne . I thought had lost its fizz. Mentioned it to the waiter and it was changed instantly. No problem at all. What customer service. Reception staff so welcoming. Charging point for our car. The entire stay made even more magical by the snow. What a find. We will be returning.

Leisure Partner

8/10

Excellent

08 Dec 2022

Verified traveler

Couples break

Really lovely place, hotel, room and spa were amazing. Staff were all really friendly, in particular the lounge waiter. The only thing that let it down was the food. Clearly good quality ingredients were used, but I am afraid it was rather bland.

Partner

10/10

Exceptional

06 Nov 2022

Roy

Great for families

Leisure Family

10/10

Exceptional

28 Oct 2022

Paul

Top Class

We had an amazing spa break at this beautiful hotel, they upgraded our room by 2 levels , the hotel & staff, our room and the spa was excellent.

Friends_and_family Friends

10/10

Exceptional

20 Aug 2022

Diana

The resort and staff was perfect in every way.
The quality of food was delicious.
Everything was perfect.
Not one complaint!

Business_and_leisure Partner

10/10

Exceptional

04 Jun 2022

Jackie

Beautiful place, wonderful facilities, lovely rooms and staff are very welcoming. An absolute delight, always, to stay here.

Leisure Partner

10/10

Exceptional

19 Apr 2022

Joanna

Just an amazing. Easter break

Was absolutely lovely with friends sue Willet a regular at your hotel. Staff very attentive and food excellent!! All staff friendly and service impeccable

Friends_and_family Friends

10/10

Exceptional

21 Mar 2022

Gaynor

The property is perfect for a weekend getaway, the spa was fantastic and staff were very attentive and nothing was too much trouble.

Leisure Friends

6/10

Pleasant

08 Mar 2022

Ruaridh

Didn't receive the room upgrade even though there was the upgradeable room available. Left a belonging in the room and it wasn't found.

Leisure Partner

10/10

Exceptional

07 Mar 2022

Simon

Great food, lovely pool

Leisure Partner

10/10

Exceptional

28 Dec 2021

Julie

Lovely stay

Lucknam Park had a very nice feel about, staff were friendly and we were made to feel welcome. It’s a large estate with horses a long drive and nice walks around in the grounds. The only let down was only one restaurant was open due to lack of staff and covid which can’t be helped.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2021

Cydonia

Beautiful grounds, friendly staff

I had the most wonderful time. It was a shame that the main restaurant was not open on a Monday night, but the food was delicious and the breakfast was amazing! I loved the ambiance of the morning room with the music in the morning. The grounds are stunning and the spa services were very good too. I would say that my room was spacious and overall I was very happy although it could have done with a lick of paint as there were quite a lot of marks on the walls. I would definitely come back and recommend to anyone. 10/10 :)

Friends_and_family Friends

10/10

Exceptional

08 Nov 2021

Ray

Bathroom had mild around the bath

Leisure Family

10/10

Exceptional

30 Oct 2021

Zachary

FAB!

Popped in for a coffee. Neil looked after us so well and was such a pleasure, we decided to come back the next day for a two night stay!

Partner

10/10

Exceptional

25 Aug 2021

Verified traveler

Relaxing stay

Overall a lovely relaxing stay. Just a shame the michelin star restaurant is only open for 3 nights a week, meaning just the brasserie by the spa is open all week - which is fine for lunch but not really an evening place. The bath could have done with some extra cleaning also (limescale and black mould).

Partner

10/10

Exceptional

10 Jul 2021

Mandy

Staff were amazing and the setting was beautiful. Shame that the treatment rooms were closed due to a member of staff testing positive for COVID-19

Friends_and_family Family

4/10

Poor

17 Jun 2021

Verified traveler

Very underwhelming. When you pay£800 a night you expect a high level of service. The staff failed to deliver on many fronts:
- even before I arrived I found the hotel to be very poor at replying to email requests for dining reservations etc. see for yourself.. email [email protected] with an enquiry. You will be lucky to receive a reply within 4 days.

- at the spa, whilst relaxing by the pool in the sunshine, I asked an attendant staff member for a glass of water. She told me that she “didn’t have any plastic cups” and that I would have to exit the spa and walk to the Brasserie and ask them for a glass of water! How’s that for service!

- whilst walking through the maze of courtyards I became a little lost and asked a member of the housekeeping staff for directions. She pointed and gave a long set of directions but I thought she could have at least escorted me to where I needed to go. They could learn from a visit to Homebase where staff are trained to provide this service!

All in all, I found the staff to be morose, non-smiling and lacking any motivation or initiative.

Further, I wasn’t told that the Michelin starred restaurant wasn’t open for the first half of every week. This was a main factor in me choosing to stay at the hotel.

The hotel lacks solid leadership and management from what I can see. It is sloppily run and standards are low for a hotel of this stature.

I would not go back to Lucknam Park.

Leisure Self

10/10

Exceptional

04 Jun 2021

howard

Spa break

All good although although charge of £74 for 2 bacon sandwiches and coffee excessive

Partner