Name: OYO Bailbrook Lodge, Bath
Address: London Road West, Bath, 35-37, Bath, BA1 7HZ, GB

6/10

Pleasant

27 Jul 2026

Amanda

An amazing building. Parking off street and easy to access. Room very hot and stuffy, kettle was unusable due to mould in it and bathroom not the cleanest plus room very dust. In a good location bus stop just close by

2/10

Poor

23 Jul 2026

John

The mattress was from the 1800's, and as a senior the lazy sods never offered to carry my bag up the creeky stairs. No effort was made to upgrade the property to even the 1950's. Never replaced my coffee or cream.

2/10

Poor

30 Jun 2026

Elaine Frances

Having previous booked a twin room and paid for 1 night June 18th ,.We arrived about 3.30 to find the hotel Bailbrook Lodge Bath completely inaccessable in spite of knocking ,ringing etc we went to the adjacent Bailbrook Hotel who (athough unconnected to BailbrookLodge) very kindly tried to contact the manager of BailbookLodge Absolutely no response . we therefore had to stay in another hotel for the night .I tried an email to Bailbrook lodge today address as advertised on their webstite and a phone call . Both came back as unobtainable .This hotel has a serious problem which I hope you will follow up. I paid £124 in advance and at the very least would expect my money back. Thankyou. Elaine Eardley 2 Falmer Road Rottingdean BN27DA

8/10

Excellent

04 Jun 2026

Colleen

A great place with wonderful history but the property needs some sprucing up

Partner

6/10

Pleasant

03 May 2026

Norman or Christina

Room was really old - but that was expected. We stil slept really well. No hot water.

Family_with_children

4/10

Poor

23 Apr 2026

Hilary

The whole place is neglected, I chose it because it looked charming and had character, wish I had read reviews on trip advisor first. No kerb appeal and looks like a building site, nothing like photos. Small shabby room, peeling wall paper, sun bleached pictures on walls, evidence of water damage on walls, flaking paintwork, three bulbs missing in bathroom lights. The room had a slip bath, so couldn’t have a proper shower, which coped with for one night. Very uncomfortable bed, saggy mattress. Neglected back garden area. Breakfast ok, but where do you get given toast with nothing but butter to spread on it?!
Manager was very helpful and hospitable, seems to be doing the best he can in this run down old place, which with a bit of money and TLC could be very nice. Warning bit far to walk to city, if no car will need bus or taxi.
We stayed on a Friday night and wouldn’t have called it cheap £138 without breakfast. We stay in Bath often and know this did not present good value, don’t think I will be venturing outside the trusted box next time.

Partner

2/10

Poor

04 Apr 2026

Ting-Chun Yvonne

The property is extremely old and needs a proper renovation in my opinion - carpet is dirty with some stains, the bathroom tub has visible mold, and there was a constant water dripping noise from the toilet all night. Windows are damaged with broken glass and could not be securely locked, which we felt unsafe. Heating didn’t work properly, making it freezing in the morning. The beds are very soft, but compared to other things this is not a big issue.

There was no front desk or staff available, so we couldn’t report issues or request a room change. We arrived late in the evening with kids, there was no way that we could find an alternative that day, hence decided to stay anyway. Not recommended!

Family_with_children

2/10

Poor

18 Mar 2026

Jean

They cancelled it a week before the stay. No reason, no apology. Very poor.

Self

2/10

Poor

10 Mar 2026

Edmund

I’d never stay here again, nor recommend it to others. Disappointing on almost every level. Complicated check-in where a code is supposed to be sent to your phone, doesn’t arrive and you end up having to phone an out of hours number. Grubby public areas and staircase. Pokey room with furniture stuffed into it. Dirty carpet. Noisy toilet. Tricky shower. Shampoo in a foil sachet like ketchup for your chips.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Ashley

Dirty shower. Tired furniture. Uncomfortable bed. Just an old place, not worth what they're charging, by far not worth it. Even down to the little sachets of shampoo. Like ketchup. Can you not just get a bottle?

Partner

10/10

Exceptional

26 Feb 2026

Ian

We were looking for an old English character house/hotel and found it here. We loved our short stay. Clean, quiet, delicious English style breakfast, affordable room. Slept soundly. It’s roughly a 200 year old house, so expect a few rough corners. It was exactly what we wanted.
Key pad self check in had me double thinking our stay but it worked flawlessly

Partner

8/10

Excellent

15 Feb 2026

Philippa

Lovely location in Bath, and the staff lady there was really friendly and helpful. I was put into a room with the biggest four poster bed I've ever had and slept quite well. Breakfast was lovely. I do have some things to note though that they could improve upon.

Parts of the room were quite tired with wallpaper coming off the wall in places, and the lampshade above the four poster was a veritable graveyard for flies which was a bit gross. Two of the electric sockets didn't work in the room either.

That said, I did enjoy my stay there and it was excellent for the price. With a bit of TLC on the property, this place would be exceptional.

Business

4/10

Poor

08 Feb 2026

Simon

Friendly staff at breakfast, generally hotel feels neglected and in need of renovation.

Leisure Partner

8/10

Excellent

27 Jan 2026

Bev

Room was a bit tired and the bed very squeaky. Only a bath with a shower to use over it but couldn't stand up.

Was ok for one night

6/10

Pleasant

11 Dec 2025

Yau

Very outdated and has a weird smell.

Partner

6/10

Pleasant

11 Dec 2025

Keith

The room was clean, bedding, etc. The floors were aweful squeaky, so we could hear when the folks in the room above us moved around, so between the night owls above us, and our own night visits to the rest room..it wasn't a restful sleep. It's an old historic building and beautiful, but definitely needs tlc in the rooms, and most definitely the floors. The building is unmanned which we did not realize until check in for those who prefer on prem staffing.The hot breakfast was good, but pricey for the serving size provided. Breakfast is served between 8-9:30 as an fyi.The breakfast staff member was amazing and friendly!

4/10

Poor

07 Dec 2025

Ian

The initial booking in was a nightmare as we were not sent the check in email. Had it not been for friends travelling with us we would not have got access as even after Expedia customer services tried we still couldn't check in. Adding to that the third couple that we were travelling with had not been booked by expedia i tobthe hotel despite having a confirmation email fro january 2025!
The room was in poor condition with black mould in the shower. Floor tiles on the shower not bonded to the floor well and grouting cracked. Fitted carpets not actually fitted properly and looked like a patch job. The plug socket for the room kettle was not working and as such we had to carry boiling water across the room from the only working sockets. The front edge of the shelf behindcthe toilet had a dangerous edge with no rounded tile trim the exposed cut edge of the tile making it hazardous if the bathroom floor was wet. No hot water for showering.
However on the plus side breakfast was of a good quality and fresh the staff were very friendly and clearly made the best of a bad situation with Vipin going above and beyond waiting for us to arrive beyond his finishing time to assist us getting us all accommodated.

Leisure Family

10/10

Exceptional

30 Nov 2025

Rebecca

Rooms were glorious, exceeded expectations. My 6foot son had some issues with the headroom in the shower, but that was just a minor blip! Override loved our stay!!

Leisure Family

2/10

Poor

24 Nov 2025

Michael

1. Unlit driveway entrance making it hard to find after dark..
2 . No reception for enquiries we had for extra supplies needed
3. Uneven floors underneath very dated carpets making it dangerous for anyone unsteady on feet
4. Worn out firnishings ..like Ripped couch in one of rooms, very tired wing chairs that need reupholstry
5. Unclean conditions
Sadly we had not much choice at the time of booking so had to settle for this place
On the passable ... Bedding was clean & down was confortable
We had the lower garden suite with 2nd bedroom ..thd extra space was good.
Bathroom refreshed but not for a person taller than 6' !

6/10

Pleasant

16 Nov 2025

Jane

Location was excellent. Check in was smooth. Towels and bedding were clean.
The rooms were warm and that’s where the bad stuff starts. The decor was clean but very uninspiring, the furnishings some were old and dirty and damaged. This could all be improved. What can’t be changed is the second bedroom. This room has two single beds between the main bed room and the bathroom. I’m not claustrophobic but I’m not exaggerating to say I had a panic attack sleeping in there. It’s a big room with no windows, it was pitch black with lights off and unbearably warm. There was a night light provided which was too bright and if you open the door to the bathroom which was cold there was a constant drip. I found it oppressive and barely slept.
The bath room was ok for one night but I wouldn’t want to shower there, they’ve tried to make it look good but it’s shabby and tiny with a very low roof.
With an update on the furnishings and layout the rest could be improved but the second bedroom without any natural light or air can’t be changed. Not to put people off just so your aware .

Leisure Family

8/10

Excellent

14 Nov 2025

Dhavalkumar

It was good experience. Room was clean.

Business

2/10

Poor

30 Oct 2025

Vicky

Absolutely atrocious room nothing like the pictures, threadbare/rodent eaten carpet. Rodent trap in the room, constant trickling from toilet, tears in furniture, tv not working, windows cracked and with a hole in one pane.
We did not stay

Friends_and_family Family

4/10

Poor

19 Oct 2025

Neil

V old property

This is clearly a new property for Oyo judging by the temporary signs, non working mobile number at the entrance, temporary heaters in public areas etc
It is a very old building suffering from its age; damaged ceilings, poor paintwork, loose shower fittings to name what was immediately obvious. I’m sure it’ll improve but needs serious investment.

Partner

4/10

Poor

16 Oct 2025

Brian

Didn’t have breakfast

Leisure Family

6/10

Pleasant

05 Oct 2025

Iain

Clearly the building is undergoing refurbishment, much needed.
Beds were fine, bathroom needs upgrade asap. Shower wall attachment did not work. New carpet needed.

10/10

Exceptional

05 Oct 2025

Guillermo

These place is amazing. I would definitely stay again and the breakfast was delicious.

Leisure Family

2/10

Poor

26 Sep 2025

PEGGY

We never received an entry key code for the lodge. On asking the staff at the hotel they said nothing could be done

Leisure Partner

8/10

Excellent

25 Sep 2025

Kerry

When we drove up to the property, we thought, “What did we get ourselves into?” But then we found our room and it was splendid.

The hotel is a bit outside the city center, but getting to the city center is walkable. There are sidewalks the full 1.9 miles, and there’s only one semi-dangerous traffic circle.

Partner

10/10

Exceptional

22 Sep 2025

Maureen

The Bailbrook Lodge is a very old, traditional hotel, shabby but spotlessly clean with lovely white linen. Our en suite had a rolltop bath. Rumour has it the room next to ours is haunted but we heard no noise whatsoever during our stay. As it is pretty close to the centre of Bath we got a taxi in and out to the sights rather than take the car. Staff were very friendly and I would recommend a stay here. Only downside was the Wifi which only worked intermittantly and on the ground floor rather than upstairs in the rooms.

Leisure Family

6/10

Pleasant

20 Sep 2025

Simon

I read the many scathing reviews and found OYO (who manage this place) an absolutely infuriating company to deal with and feared the worst. But the codes to access our rooms came through on time (2 hours before check in) and we didn’t need them anyway as there was a very helpful guy to welcome us in person. The room had lots and lots of charm but it’s an old place and there’s not really any glass-and-chrome if you know what I mean. We had “superior” rooms which may well have made a difference and weren’t too pricey. I’d stay again but OYO you have to raise your game!

Leisure Family

6/10

Pleasant

16 Sep 2025

Dayna

Dank, smelly basement room

The basement room was extremely damp and dank. Probably the other rooms are nicer.

Friends_and_family Friends

2/10

Poor

15 Sep 2025

Linda

Dissatisfaction

To whom it may concern

I did not enjoy my stay last night and I will leave a review for you and I will be writing to hotels.com also to register my dissatisfaction with the following;

Unclean room.
Damp room with a piece of paper covering this.
Tatty and well worn Furniture and carpet.
Mirror dirty spots on it and is cracked.
One towel not fresh, blank marks on it.
Shower not fit sit purpose, too hot as temperature control did not work, I have to get out of the shower snd washed mr hair in the sink this morning. In addition as not secured to the wall properly.
Sink plug home blocked easily and then gurgled when taking time to drain.
TV stand leg broken.

I arrived after 9pm last night and left at 6.30am so no time this morning when I discovered the main faults of the shower facilities etc. to report them.

This is to list the main complaints:

I would like to hear your reply and justification for the sub-standard room and lack of cleanliness.

I very unhappy customer.

Business

2/10

Poor

14 Sep 2025

Yanxun

This is the worse hotel I ever see. I booked two day stay, I can not tell you how bad condition of this hotel, but only thing I can tell you is that after I checked in, I checked out right way and lost two days money. The pictures on the app is all fake. Dirty unsafe you can name it.

Leisure Family

8/10

Excellent

04 Sep 2025

Richard

I was expecting a hotel, reception, bar etc but it was a self arrival log in online. But staff were very helpful and the breakfast was excellent. Old style, not run down but needs a refres and a better shower in my room. I would stay again now I know what I am going to get

Business

6/10

Pleasant

26 Aug 2025

Raewyn

It had a quiet garden and was set well back off the road; good parking. The manager was mostly helpful and considerate. Breakfast was very good. Did not like not being able to access the fridge, or oven when the lift-up bed was down. There were no cooking or eating utensils.

Leisure Partner

4/10

Poor

24 Aug 2025

Sandeep

Staff was good, property is too old need lots of renovations, broken glass windows, switches , taps wrong way round hot tap was cold tap. Hot water was too delayed. Bedding was dirty and Tv way old . Can’t understand how AA has given 4 stars to property . Not for us . You can spend little more to get much better place .

Leisure Family

10/10

Exceptional

17 Aug 2025

Jeanette

Bath is gorgeous and we had a lovely time. These were the best beds and pillows of our whole 2-week trip around the UK! The family suite is in the basement, and consequently a little basement-like.

Leisure Family

6/10

Pleasant

10 Aug 2025

An

Bring your own shower gel & shampoos.

Small things can really be really annoying; like I broke my finger nail trying to open the shower gel sachet. Even my husband couldn’t open it. Had to use my nail cutter to open in the end. For future trip, I advise myself to bring my own shower gel and shampoos.

Partner

8/10

Excellent

27 Jul 2025

Rita

Easy access of M, clean, walkable to city centre, very helpful manager

Leisure Family

8/10

Excellent

19 Jul 2025

Russell

The employee there was very kind and helpful. I didn't try their food but they had a nice dining area. You are away from things so you need to drive. If the price was right I'd stay there again.

Leisure Partner

6/10

Pleasant

17 Jul 2025

David

I was greeted by the manager of the hotel who was friendly and was also friendly and accommodating throughout my stay.
I had an issue with the shower which was dealt with efficiency.
The room was novice and the Bed was very comfy.
I would add that there was mould on one of the walls and the wall paper was coming away and mould in the bathroom, also under the toilet seat was damaged. All of these things are easy to fix and would make the room more appealable.

Leisure Self

8/10

Excellent

11 Jul 2025

Debra

The property is very old but the rooms were clean and the bed was very comfortable. The most frustrating thing was that whilst they advertise that breakfast is available, there was absolutely no communication as to how to book breakfast, or pricing, and there was never anyone around to ask.

Leisure Partner

4/10

Poor

09 Jul 2025

Meredith

Old and outdated. Felt like we were staying in a 1960’s ‘faulty towers’ episode. I cannot recommend this property.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Summer

This was a very charming hotel with a lot of history.

2/10

Poor

04 Jul 2025

Verified traveler

Worst ever.

The pictures on the website are extremely deceiving. The property is dilapidated and falling apart. The building is dirty and smells. The facilities in the room were terrible. I now understand why they say no refunds. I had to move out early and left my money with them. This is the worst hotel I have ever stayed in. Property went missing from the room.

Partner

8/10

Excellent

29 Jun 2025

Debra

Beautiful room that was xkeqn and well decorated.

Leisure Partner

8/10

Excellent

23 Jun 2025

Dorothy

Tub difficult for older people

Shower very small

Service was good

Leisure

6/10

Pleasant

22 Jun 2025

Mariana

One-night stay

Amenities were okay for a one-night stay. Staff responded very quickly to all of my enquires before checking in and the check-in was very straightforward and easy to follow. A bonus for this hotel is that they provide parking.

Partner

4/10

Poor

18 Jun 2025

Eliot

Very worn, bad smell and no one to talk to there to complain, it was cheap so guess get what you pay for

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Amy

Didn’t see a human being the whole time I was there. Checked in myself, nobody around even though the bumph says someone will greet you, left without seeing anyone at 8.15am. Decor very tired. Door falling off wardrobe, lock falling off the door. Bed comfy enough and the price was low for. Agh so I worked for the 13 hours I needed to be there. Tea and coffee making facilities good.

Self

2/10

Poor

11 Jun 2025

Rebekah

The host was kind, however the stay was horrible. We were put in a basement that had no airflow, smelled musty, and the windows were cracked. The furniture was ripped and dirty, trash was left in the room and the shower was rusted out and had mold. I’m not sure what happened, but the fire alarm also went off temporarily at 4 in the morning.

Leisure Friends

2/10

Poor

11 Jun 2025

Sadra

It felt more like staying in grandma's basement than a hotel. There were spiders in the corners, broken tiles in the bathroom. Room was cold and heating was not working. Overall we had a terrible experience.

Leisure Partner

8/10

Excellent

01 Jun 2025

A

Very welcoming, excellent staff, everything was clean but a bit old and tired looking.
The manager went out of his way to be polite, helpful and seemed that he wanted us to have a great time.

Partner

8/10

Excellent

01 Jun 2025

Victor

Very friendly staff room could do with a bit of TLC

Leisure Partner

4/10

Poor

01 Jun 2025

Ashley

There were no staff on arrival and it seemed they wanted to rely on self check in with info sent to you by messages and emails.
(Of which I was inundated)
I struggled to find my room and when I did the code I was given didn’t work until the fifth time of trying. The room felt dirty and the carpet by the window had lifted up. The room was dated and in need of maintenance / redecoration.

Business

8/10

Excellent

31 May 2025

Celia

Staff running the place really helpful. Even sorted out blocked toilet! Liked the size of the rooms and furnishings but they needed reupholstering and carpet replacement. Room smelled mouldy. Bathroom added under stair space and so was tight.

Leisure Family

6/10

Pleasant

31 May 2025

Lindsay

Beds should have been replaced 20yrs ago. Springs have collasped.

Online registration bad. Not everyone can text message.

Understaffed. Employees tried their best.

Leisure Family

2/10

Poor

28 May 2025

Joanne

I would never recommend this hotel. Our room was on the 3rd floor, no elevator and the room was shocking. Worn and dilapidated. There is no one to talk to, no lobby or anyone working there. we only saw one person ( very friendly) who was doing breakfast which was £8 continental (pretty dismal) or £15 for hot breakfast which we never had.
The reviews gave it a rating of 8.8, but if you look, that number was from years ago. The shower drizzles out and you have to run it for ages before you get hot water. Once that came in it was fine. Again, we could not wait to get out of there.

Partner

6/10

Pleasant

18 May 2025

Janice

When we arrived the door to our room had a programmed key pad which was not working properly and would not respond to the codes we entered. The one staff person who was there dismissively tried to help us and had to call his boss to find out how to circumvent the locking system on the door. The man he called had no solutions, so the young male person who was helping us, used force to bust into the room. He was then able to fix the locking mechanism and instructed us not to use the dead bolt lock that was operated from the inside of the room. There was no signage in the room to indicate that no one should use the dead bolt lock. So we did not feel safe. The carpet in the hotel looked filthy and the place had a musty smell. It took 30 minutes to get into our room.

Leisure Friends

4/10

Poor

11 May 2025

Bill

Facility is really old. Looks like the owner just turned a run-down mansion, partitioned the rooms make it into”Hotel”. Carpet is worn, window glass is broken.
Staff is helpful though

6/10

Pleasant

08 May 2025

Jeffrey

Great location and cheapest near expensive Bath.
But the place is falling apart and needs a renovation. Sink and shower did not drain, shower handle breaking, water stains on ceiling, carpet old and stained, etc. Minor issues that together gives you the impression the place is not properly taken care off.
Staff was nice and great location.

2/10

Poor

06 May 2025

Steven

Quite a disappointment.

We were fortunate that a young man happened to be there when we checked in to show us how to get into our room. I suppose it was an attempt to have antiques, but that does not mean comfort. The bed needs to be put out to pasture. The drapes were threadbare. Our interior door knob came totally off. The light over the bathroom did not work. The water pressure was barely enough to rinse the soap off. We did not choose the continental breakfast which consisted of cereal toast for 8 pounds. We walked out into the back garden, and there was trash all against the building. Not a very pleasant place to sit and enjoy.

Partner

4/10

Poor

05 May 2025

David

Was obviously nice once but now very run down. Staff friendly, free parking. Bus stop very close and best way of getting into the city. Also a short walk. Breakfast is best avoided, recommend Cosy Club in the city, it was also cheaper! You get what you pay for here and it is comparatively cheap. The photos on the website were obviously taken in a better era or heavily edited, they do not portray the premises as it is now. If you just want a cheapish room within easy distance of the city then this is ok.

Leisure Partner

8/10

Excellent

18 Apr 2025

Kevin

For the price, absolutely no complaints!

Especially in Bath, hotels are very expensive. This hotel was significantly cheaper. Even compared to the (proper) Bailbrook hotel (which will be nicer), I would definitely say it's worth saving the money and come here.

It's somewhat dated (I haven't seen a Corby trouser press before, I thought it was a myth!), but for the cash you get a nice bathroom, tea/coffee facilities and a comfy bed. What more do you want for half the price of a 4 star or a Travelodge?

On top of this, you get free parking (although it is limited), and therefore easily outweighs and negatives.

The only thing I would say is that they really need to modernise the bathroom, the shower was awful in term of pressure and was either too hot or not hot enough at times.

Partner

8/10

Excellent

15 Apr 2025

Simon

Only thing against was that the reading lights beside the bed were not bright enough to read by.
It is a long way from the centre of Bath on foot and that should be pointed out to guests who can catch a bus or find a taxi. (\"near the M4 roundabout \" would be useful directions).

Leisure Self

10/10

Exceptional

13 Apr 2025

Mark

One of the most welcoming places I've stayed in

The manager provided exceptional service - and this was for a facility that was offering a code to self-serve your check-in. We were advised about bus routes into Bath (there is a congestion toll for drivers) which were very close by, the breakfast was very well priced with excellent service provided, we were allowed to leave our car after checkout until the afternoon, the road is a little busy for walking but the room was quiet and spacious.

Partner

6/10

Pleasant

05 Apr 2025

Eulende

Thed was uncomfortably and the carpet was sticky, clammy

Leisure Self

8/10

Excellent

29 Mar 2025

Wendy

Situated out of Bath city centre close to Bathampton and high has a beautiful gastropub. Property a little tired from the outside due to its age. Lovely superior room, four poster bed, spotlessly clean, white sheets and thick towels. Carpet threadbare near the window but didn’t detract from the cleanliness. Shower head could do with descaling. Adequate continental breakfast and owners very pleasant.

Leisure Partner

4/10

Poor

27 Mar 2025

Andrew

Cheap but not cheap enough. You can accept the property is dated and run down for the price but it is really not very nice. The WiFi simply doesn’t work, carpets and furniture is threadbare. You can get so much better for not a lot more. Won’t be staying again

Business Self

10/10

Exceptional

07 Mar 2025

nigel

I always stay here on my overnight stays in Bath and always find this hotel great value

Business

10/10

Exceptional

21 Feb 2025

Renata

It was exactly what I expected for the price I paid for. The Lodge keeps it style it's not aodern building but it's well conserved and renovated. We had a great couple of nights. We came from London to Bath for the first time and we loved it.
Only 1 suggestion.. Coming back in the evening I was a bit worried walking with my dáughter towards the Lodge Front door. It's really dark. Make it brighter would definitely make it all better. Thank you !

Leisure Family_with_children

10/10

Exceptional

11 Feb 2025

John

Perfect location Free parking and pleasure

Partner

10/10

Exceptional

02 Feb 2025

Winston

Perfect central location for meetings in the Bath area

Business Self

10/10

Exceptional

21 Jan 2025

Stephen

Good stay

Great hotel, just outside the main town centre. Quite a quirky place, i've stayed many times and always had good service.

Business Self

10/10

Exceptional

09 Jan 2025

Alan

Very historic area and hotel,

2/10

Poor

06 Jan 2025

Krystyna

The worst hotel I’ve ever seen

It was my worst experience with a hotel ever. First thing I noticed when we arrived is that everything in this hotel was extremely old and the hotel had an overall atmosphere of a hunted house from a movie. When we checked in we were given a dirty room with stains and dust everywhere + pee stains on the toilet (simply disgusting). When we tried to boil some water we noticed that a kettle had mold inside of it. When I sat on the bed I realised that it was lumpy as well. We asked a receptionist to change a room, on which he replied that there wouldn’t be much difference because all rooms are the same (dirty and old I assume). He advised that they understand our concerns and would reimburse what we paid if we chose to leave. Since we arrived quite late I decided to stay for that night, just shower and go to bed, and leave the next day (it was booked for 2 days). However, the cherry on top was the fact that didn’t have any hot water (when you switch to hot, water just stops). I could not believe it, this is literally a bare minimum. I told the receptionist that I will not stay in this conditions and asked if he would process a refund. He promised me that I will receive it in a couple of days. I left basically in the middle of the night to go look for another hotel. Needless to say, that they never provided me with any promised refund and hotels.com was not able to help me either.

Partner

10/10

Exceptional

12 Dec 2024

Tatjana

Nice room , clean, nice view fro the widow , it was fine !

4/10

Poor

08 Dec 2024

Verified traveler

Step back in time

Booked for a girls night away to visit the spa in Bath & visit xmas markets.
I can only describe the lodge as in desperate need of a referb, it was like stepping back in time.
The room was twin but the beds were sunk in the middle & looked like they were from the 80s. You could see the line across the wall where an old double bed was previously. The wallpaper was peeling off & a water stain apparent across the ceiling from a previous leak. Drafty window which was kept at bay by the shutters & curtains but i suspect if going in icy conditions then the room would be cold. The carpet was dirty & stained. The bathroom was mouldy & we chose not to shower because we both felt cleaner by not doing so, the whole bathroom needed gutting.
The place has got a 2* overall for the basic but nice enough continental breakfast.
Both staff we dealt with were lovely.
The cost was £121 which for the state of the place is ludicrous to be honest. It could be lovely but needs a lot of money spending on it to bring it up to standard.

Friends_and_family Friends

6/10

Pleasant

03 Dec 2024

Verified traveler

Comfortable and Friendly

This was a convenient hotel about 10 minutes by taxi from the city centre. Upon arrival we were warmly greeted and our room was spacious with good amenities. The bed was extremely comfortable and the shower although a bit cramped was powerful. It was lovely that you were provided with a fob to gain access to the hotel outside of operating hours. Although the hotel may be in need of an update, our state was pleasant and comfortable.

Friends_and_family Family

4/10

Poor

02 Dec 2024

Brad

Apart from the duty manager (who for some reason says he’s worked at the Hotel for a few years … why !) who was polite and at least apologetic, the Bailbrook lodge which has massive potential has been let down by underinvestment. We had room 9 in the dungeon (basement) - TV ariel connection broken (was fixed but why in that state in the first place) , Toilet needed strongman strength to repeatedly flush to get water to do its thing. But the shower room was so grubby and dirty - no one heard of bleach or steam cleaners ? Hotel breakfast was not one to take up after hearing it was continental only. Such a shame we stayed here before COVID when it wasn’t an OYO and was great. Save yourselves and book the Bailbrook House next door instead. Only redeeming features is its location to Bath and bus stops.

Leisure Partner

10/10

Exceptional

30 Nov 2024

jason

i liked it

Very fancy

Self

10/10

Exceptional

24 Nov 2024

Winston

Perfect central location for business meetings in the area

Business Self

10/10

Exceptional

17 Nov 2024

Benjamin

Having parking onsite was really convenient. The bed and breakfast was very quaint and comfortable.

Leisure Partner

8/10

Excellent

17 Nov 2024

Therese E

Historic gem

Only rated condition to warn you that this is a vintage property with vintage furnishings. For me that is a positive! It was just lovely and historic.
Great to have ample parking in Bath. Just be aware it is a single narrow driveway, second on the north if coming off the A46, by the time you see it you are past. So go slow! It is very hard to turn around on those streets. (The very first entrance to some parking behind a low stone wall IS NOT the hotel!) Take the drive immediately east and go up the hill.
Breakfast wasn’t huge but included everything that should be in a continental so a pleasant surprise.
Not a lot within walking distance but there is a good grocery store less than a mile away (Morrisons) and bus service is good in Bath.
I had to travel to Bath unexpectedly because of a family emergency and this was a great place to land, very reasonable and with great character.

Self

2/10

Poor

15 Nov 2024

michael

Dingy and dirty. Not recommended at all. In fact couldn’t stay here.

Business Self

10/10

Exceptional

08 Nov 2024

Verified traveler

Lovely charming stay

Well reading the reviews before our stay this seems to be a 'marmite' hotel.
In our opinion, it was wonderful... lovely room with 4 poster bed and lovely friendly service.
We went out for breakfast there are numerous options near by.
It isn't a modern shiny, characterless hotel. It's a delightful hotel full of charm and original features.
Thank you.

Partner

8/10

Excellent

19 Oct 2024

Karen

My son and i enjoyed our stay..but we found the beds abit to hard .
Many thanks though...it was a lovely building ...we would stay with you again .😁

Leisure Family

6/10

Pleasant

17 Oct 2024

Verified traveler

Would not recommend

Very out dated hotel, shower didn't have any hot water. The room felt unclean, the whole vibe I got from the hotel was the type of hotel that you would see in a horror/haunted hotel movie. I don't think it was worth the price at all, could do with a good clean and decoration refresh.

Business

10/10

Exceptional

15 Oct 2024

David

This was such a lovely hotel. It is a little further out, but the bus stops right across the street and is a 10 minute drive to the Bath Abbey. You could also probably walk it in 30 minutes.

Leisure Partner

6/10

Pleasant

15 Oct 2024

Karen

Shower cubicle leak water ' breakfast not worth £8

Partner

10/10

Exceptional

06 Oct 2024

Fiona

The manager was very accommodating when we arrived late. No fuss.Beautiful period room.
Perhaps some areas of tiredness in the room. Like the carpet but it was clean and the bed was very comfortable.
Fantastic view.
Short distance from the bus stop. Free parking.

Leisure Partner

6/10

Pleasant

23 Sep 2024

Joanne

Good location outside of city with bus stop right outside. The free car park is a bonus..Hotel is OK but tired in places and the breakfast was basic.

8/10

Excellent

13 Sep 2024

Kelly

I had a good stay The twin rooms are small but better than nothing Staff are very friendly

Friends_and_family Family

8/10

Excellent

11 Sep 2024

ipek

Nice Hotel

It was a bit far away from the center but we took the bus so no problem. It was historical builduing and we like the place.

Partner

10/10

Exceptional

09 Sep 2024

Darren

A very lovely period hotel set amongst a beautiful garden. Convenient for trips around the Bath area without the worry of parking in central Bath when you return. Just under a 2 mile walk to Roman Baths, but there are other sights not much more than a mile away, and there is a nice walk in via the the canal to the centre.

Partner

6/10

Pleasant

04 Sep 2024

Cherie

Very tired looking,
A very lumpy bed and bedding

Leisure Self

10/10

Exceptional

27 Aug 2024

James

A quaint country hotel full of British charm.

Leisure Family

6/10

Pleasant

26 Aug 2024

Andy

Good locatuon, nice size room

Leisure Partner

2/10

Poor

15 Aug 2024

Graham

1* at best

The photos on the site look like the building has old building charm, in reality it is run down and money needs to be spent to stop it from being totally ruined
Broken windows, shower head disgusting, windows don’t stay open, bed and pillows very soft and very lumpy

Partner

4/10

Poor

08 Jul 2024

Avishay

Not my level of hotels that I am staying in.

Business_and_leisure Family