Name: Airport Plaza Hotel, Hamburg-Airport
Address: Südportal 2, Hamburg, 22848, DE

2/10

Poor

10 Jun 2026

Heesuk Dylan

Hot water was not working in the morning. It was really terrible. they charge for the shuttle bus to the airport even though they are located in airport area. And the shuttle bus is very old. Overall, very disappointed.

Business

10/10

Exceptional

03 Jun 2026

Roger

Stayed for one night and had a very pleasant experience. The hotel was quiet and comfortable, making it easy to get a good night's sleep before travelling. The room was clean and well-appointed, and the restaurant on site was very good, offering a convenient and enjoyable dining option. Overall, a great choice for an overnight airport stay.

Friends_and_family Friends

4/10

Poor

28 Nov 2025

Oren

Walls thin as paper
Could hear the guests next room talking into the night

Business

10/10

Exceptional

23 Sep 2025

Nash

We had a lovely stay at this hotel. First things first the staff was great! Very friendly and personable.
The lobby is beautiful. The room is well equipped with all essentials. The twin beds are a bit narrow but were comfortable for us.
The drive to downtown is very doable.
We would not hesitate to stay here again!

Leisure Family

10/10

Exceptional

15 Sep 2025

Christian

Good

Leisure

10/10

Exceptional

14 Sep 2025

Jozef

Very good hotel. Great breakfast. Clean. Great amenities.

10/10

Exceptional

21 Aug 2025

Olayemi

Very cosy with excellent customer service

10/10

Exceptional

22 Jul 2025

Stefan

It was surprisingly upscale, delicious food and lovely rooms. I'd repeat in the future.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Christina

Check in was a breeze and the staff was very friendly and efficient! The room was spacious and clean. The Shuttle service was also straightforward and the driver polite and very helpful. I would happily stay again!

Business Self

10/10

Exceptional

02 Jun 2025

David

The staff was great and the property was very well appointed

Business Self

8/10

Excellent

04 May 2025

GERHARD

Room was decent size amd clean. Roof top bar is great. Having an airport shuttle was a big plus.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Renata

kind staff, clean, efficient shuttle from the airport even if I was arriving very late in the evening

Business Self

10/10

Exceptional

30 Mar 2025

Kyle

Very close proximity to the airport, shuttle service to the airport, beautiful rooms, modern, friendly employees.

Leisure

10/10

Exceptional

16 Feb 2025

Edward

👍

10/10

Exceptional

08 Feb 2025

Edward

👍

Leisure Friends

10/10

Exceptional

04 Jan 2025

Jose

Very convenient to fly from frankfurt Airport

Leisure Family

10/10

Exceptional

10 Nov 2024

Kerri

My two teenage boys stayed there during a soccer tourney
Safe
Clean
Quite
Nice staff

Leisure Family

10/10

Exceptional

22 Oct 2024

Parvez

Beautiful clean hotel with polite staff

Leisure Family

10/10

Exceptional

12 Sep 2024

David

Overnight stay between flights. Nice place, but remote from anything touristy.

Business Self

10/10

Exceptional

15 Aug 2024

DRAGAN

All is ok

10/10

Exceptional

09 Aug 2024

Jose

New and Clean, great service and staff.

Business Family

10/10

Exceptional

29 Jul 2024

Ksenia

Great and kind personnel, cool design of the interior, clean and spacious room, close to the airport (5 euro to ride). The only thing we didn't like was the shower area: it is half open and the floor of the whole bathroom area gets easily wet, like soaking wet to the point you have to use two of your towels to dry the floor out - kinda a bad design idea

Leisure Family

4/10

Poor

19 Jul 2024

David

Not the best.

Business hotel convenient for the airport.
Uncomfortable bed and pillows also separate building for breakfast.
A bit far out from civilisation for me fo one visit was enough.

Business

10/10

Exceptional

21 Jun 2024

Hanna

Limited restaurants

2/10

Poor

19 Jun 2024

Wahidullah

In the first night on the stay, they have a party. We are never sleep in till in the morning.

Leisure

10/10

Exceptional

10 Mar 2024

David

Clean safe quiet modern hotel near airport

Business Self

10/10

Exceptional

09 Mar 2024

Birgitta

Best of the Best

Leo the gentleman that checked me in made me feel welcome the minute I stepped up to the counter. Excellent hotel overall. I will definitely stay there again when I return to Hamburg and also recommend the hotel to friends and family

Self

10/10

Exceptional

02 Nov 2023

George

Great stay near the airport

Great service, really customer oriented. Rooms look very nice, a lot better than some famous chain hotels.

Business

6/10

Pleasant

26 Oct 2023

Paula

Too far from everything

10/10

Exceptional

22 Oct 2023

Darlene

Modern and comfortable. Early shuttle service was great!

Leisure Self

10/10

Exceptional

20 Sep 2023

Jutta

I did not get a wake up call. Other than that or stay was perfect.

Leisure Friends

10/10

Exceptional

16 Sep 2023

Andrew

Convenient for airport with shuttle bus.
9th floor Sky Bar is excellent.

Leisure Friends

8/10

Excellent

23 Jun 2023

Steven

Modern hotel with large clean rooms. Isolated area but offers shuttle to airport. Limited housekeeping and dining. Reception staff don’t all speak English.

Business Self

10/10

Exceptional

16 Jun 2023

Leo

Clean and excellent service

10/10

Exceptional

13 Jun 2023

Rolf

Alle Mitarbeiter waren sehr freundlich und hilfsbereit.

Leisure Family

10/10

Exceptional

30 May 2023

Marianne

New Hotel and very close to the airport.

Leisure Family

10/10

Exceptional

08 Sep 2022

Sandra

Great staff at front desk. I dropped something on the rug in the room and had to look under the bed and it was very dirty. Also had a stain on my pillowcase.

Leisure Family

6/10

Pleasant

13 Jul 2022

Verified traveler

Zero room cleaning

There is minimal service (no room-cleaning at all during the entire stay) which is a legacy measure that was ascribed to have been introduced as part of COVID restrictions. These COVID restrictions have however been lifted in general yet the hotel has kept them in place at the same room rate!

Business

10/10

Exceptional

28 Jun 2022

Dennis

New, nicely appointed. They cover the parking if you stay there.

6/10

Pleasant

12 Jun 2022

David

Hotel was close to the airport and very modern. Had a late check in and there was a receptionist on which was good. Would have liked to have a drink on arrival it the roofbar was closed until further notice there was no drink facilities in the room and no place in the hotel to get a warm drink so we had to settle for something cold from a fridge in the cafe on the ground floor which had a limited selection. The next morning we found the same problem and there is nowhere in walking distance to get a drink from

Leisure Partner

10/10

Exceptional

06 Jun 2022

Sonya

The property was extremely clean, innovated by all standarts and great staff!! Will recommend to anyone, that want to stay next to the airport Hamburg.

Business Self

8/10

Excellent

29 May 2022

GERTRUDE

Not much around the hotel, there is a bus stop opposite but it only comes twice an hour. You’re better off walking to the other bus stop which is about. A 10mins walk although it feels a bit deserted at night. I wanted to book a massage but was told they don’t offer massage facilities (although their website said otherwise) also, apparently there were robes provided for the sauna but I couldn’t see any. - was hard to navigate. The beds are very comfortable and good value for money

Leisure Self

2/10

Poor

03 May 2021

Verified traveler

Well there was literally only one staff member that we saw. The hotel was almost completely empty. The room was nice and comfortable but a bit dusty I would assume barely used because of the pandemic. The place was a ghost town, we still had to pay 16 euros for parking for an empty hotel

Leisure Family_with_children

10/10

Exceptional

26 Sep 2020

Trifon

Amazing, superb.

Business

8/10

Excellent

29 May 2020

Flemming

Under the circumstances (COVID19) this was a very nice stay. No services though and not sure that room was completely cleaned as there were still soap residu on the shower handle and hair in teh sink.

Self

10/10

Exceptional

10 Mar 2020

Richard J

Wonderful room

Stayed in one of the suites with a jetted bathtub

Partner

10/10

Exceptional

09 Feb 2020

Snoor

Very nice , comfortable and clean we enjoyed

Partner

10/10

Exceptional

02 Feb 2020

Richard J

Absolutely beautiful room

Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

Great little areas in the lobby to hold small meetings.

Business Friends

10/10

Exceptional

26 Dec 2019

Arina

Great hotel! Recommend!

I loved the hotel, very new, clean and beautiful. Amazing sound isolation, very quiet in the rooms. I would definitely stay again. The only two things that could be improved - 1) breakfast could have more variety and definitely better coffee, 2) rooms have very beautiful floor-to-ceiling windows, however it makes it impossible to air the room and the AC was not strong enough to “renew” the air. But overall great hotel and service, thank you!

Friends_and_family Friends

10/10

Exceptional

06 Oct 2019

Verified traveler

My wife and I used this hotel for the night before a flight. It gave us everything we needed... non-anxiety relaxation and comfort before the flight.

Leisure Family

10/10

Exceptional

18 Sep 2019

Jorge

Great facility and design. Very convenient if need to be close to the airport

Friends_and_family Family

4/10

Poor

17 Sep 2019

Verified traveler

Let down

Upon arrival noticed that they want you to pay to park in their parking lot, there was no one at the reception desk so had to wait over 10 min for him to show (unprofessional), someone used my toilet (in my room) and didn't flush, the room has barely any lighting, my hair dryer was broken.

6/10

Pleasant

28 Jul 2019

Dave

We picked this place because we had an early morning flight out of Hamburg and they had a free shuttle to airport. The hotel is out of the way with no services or restaurants nearby. For everything you have to go to take the shuttle to airport. The hotel is basically like a three star motel is US/Canada. Rooms are basic. Our air condition was not working and a technician had to come fix it. They did not give us the twin/double room we requested.

Leisure Partner

10/10

Exceptional

16 Jul 2019

Verified traveler

Exceptionally good hotel, would recommend to stay in there

Friends_and_family Family

10/10

Exceptional

07 Jul 2019

Tanya

This hotel is 5 minutes shuttle ride from the airport. The hotel is very quiet, you don’t hear the planes. The shuttle to the airport goes every 20 minutes. We got a free upgrade and the free drink coupon, who can beat that? The staff upfront was very nice, helpful and spoke perfect English. Will definitely stay there again.

Leisure Family

10/10

Exceptional

29 Jun 2019

Verified traveler

Very nice person at the front desk. Check In was fast and they had apples and water which was nice touch. My room was on the 4 th floor. I was utterly shocked at how clean and nicely decorated the room was. Beautiful view out my window. Different colored lighting was available along the one wall at the headboard of the bed. I went up to the bar on the 9th floor and it had a more fantastic view. Once again loved the design and cleanliness. Easy exit next morning and shuttle to the airport was complimentary.

Friends_and_family Family

10/10

Exceptional

08 Jun 2019

Verified traveler

Very nice; friendly ;very easy to get to airport good food in restaurant

Leisure Family

8/10

Excellent

31 May 2019

Verified traveler

Very nice facility. Room was very enjoyable.
Check in was a bit chaotic.

Business Partner

10/10

Exceptional

31 May 2019

Verified traveler

Check-in was easy even though I arrived 5 hours before check-in time. Super clean, shuttle to and from airport was prompt! I will always stay here. Thank you

Friends_and_family Family

10/10

Exceptional

31 May 2019

ProfAksamYassin

Goo place to be in. Clean and good smelling. Rooms and service are excellent. Don’t forget to enjoy the sky bar at 9th floor. Cocktail of the bar man Nestro are best. View over airport and green is breath taking

Business

10/10

Exceptional

27 May 2019

Verified traveler

Very nice efficient staff. Close to/convenient to airport.

Leisure

8/10

Excellent

12 May 2019

Verified traveler

Excellent food, comfy beds, very nice bathroom.Clean. Rude woman running the coffee shop.

Leisure Family

8/10

Excellent

02 May 2019

Verified traveler

A location near the airport and reliable shuttle service were a real plus. The front desk staff was friendly and helpful. The room was very modern, with nice amenities. The only negative would be the restaurant. The meals were overpriced, our waitress was rude, and the food rather unimpressive. Unfortunately, there are no other options in the area near the hotel. Otherwise, it was a lovely stay.

Leisure Friends

10/10

Exceptional

29 Apr 2019

Verified traveler

Quite, clean and very good service. Shuttle to and from airport was quick .

Leisure

10/10

Exceptional

18 Nov 2018

IanF

great staff and clean new rooms. Bed was king sized and comfortable.

Business Self

8/10

Excellent

15 Nov 2018

Verified traveler

Somewhat unusual lighting in the room. Modern style of hotel. Good airport hotel. Food somewhat expensive.

Business Self

10/10

Exceptional

14 Nov 2018

Nigel

Brand new, really well laid out, nice decor........

8/10

Excellent

26 Oct 2018

H.g.

Very nice hotel opened since March’18

Very nice hotel opened since March’18. Frienfly young service

6/10

Pleasant

03 Oct 2018

Verified traveler

Complicate (high tech without explanation) handling of air-condition in the room, which was too cold. \"Real\" coffee was extra charged at breakfast!

10/10

Exceptional

28 Sep 2018

Verified traveler

Clean, cool, quiet, awesome

10/10

Exceptional

21 Sep 2018

Ann

Great new hotel . Would return !
Amazing service . Beautiful decor

10/10

Exceptional

12 Sep 2018

Marianne

Excellent restaurant on site. Rooms all very clean and trendy. Comfortable beds and nice showers.

8/10

Excellent

31 Aug 2018

Verified traveler

Good experience overall but shuttle bus did not pick me up from airport and i had to take a taxi to the airport.

10/10

Exceptional

19 Aug 2018

Johnny

The property is well maintained. We went to newest property. Property is next to the air strip but we did not hear noise form the plan

8/10

Excellent

13 Aug 2018

Mikael

Perfect one night stay

Needed a stay close to the airport and this hotel is brand new so I decided to try it out. Spacious rooms with the best bed I have ever slept in in a hotel!
Was worried about noise from the airplanes but no problem.
Very friendly staff, cool sky-bar overlooking one of the runways, restaurant with top class food. Only worrying thing is the breakfast arrangement with table service. A busy day when all guests need to leave at a certain time to catch their flights this will be a bottleneck.

10/10

Exceptional

13 Aug 2018

Verified traveler

Good place to visit

10/10

Exceptional

07 Aug 2018

Barb_in_Niagara

Wish I could have stayed longer! Excellent in every way!

6/10

Pleasant

27 Jul 2018

GregCarter

The hotel was very nice and comfortable, we ate dinner and breakfast at the hotel and enjoyed the food. the service at dinner was not what it should have been we didn't get are drinks until dinner was almost finished. when we finally got back to are room for the night the light above the headboard of the bed would not turn off so we called the front desk and they sent someone to the room, when they could not fix the problem they told us to put towels over the lights and there was nothing else they could do to solve the problem, we slept very little during the night and they didn't seem to concerned about it when we checked out.

6/10

Pleasant

02 Jul 2018

Verified traveler

Overall not a bad experience. Booked 7 double rooms with 2 twin beds. Received 7 rooms with one bed.

8/10

Excellent

14 Jun 2018

Verified traveler

Nice hotel near Airport with free shuttle

The room is very nice, I like the shower app., much better than
common hotel app. with tub.
The only regret is there is no coffee machine in the room.

8/10

Excellent

04 Jun 2018

Michael

New hotel with pleasant staff getting up to speed

Used as a place to stay when flight cancelled. Courtesy shuttle bus. Nice top floor bar .breakfast pleasant prefer buffet as opposed table service but was quiet.

10/10

Exceptional

30 Apr 2018

martin

Great staff, clean and new. Ideal for airport

Staff were the best I have experienced
Great rooftop bar, with really good quality food
A bit out of the way from most things but free shuttle back to the airport gets you on the metro
And €35 taxi fare to Reeperbahn and €38 to the Barclaycard arena if short on time
Clean and tidy all throughout
Would definitely stay again

10/10

Exceptional

29 Apr 2018

Dick

Location near Hamburg Airport

Shuttle bus driver was courteous, hotel staff very interested to please, and provided excellent alternatives for evening dining. Room was extremely comfortable with all amenities provided. I would definitely plan to return on my next trip.

10/10

Exceptional

16 Mar 2018

John

Great new hotel new Hamburg airport

Hotel was still in late construction phase so surroundings were expected. Rooms very comfortable, spacious, bathrooms very nice. Dining was very good, breakfast, lunch, and dinner... delicious. Service was exceptional. Will return here on next business trip.

8/10

Excellent

26 Apr 2026

Martin

Sehr gut

Business

10/10

Exceptional

13 Apr 2026

Maxime

Clean and spacious

8/10

Excellent

06 Apr 2026

Martin

Sehr gutes Hotel, für Flugreisende leicht zu erreichen und gute Ausgangsposition für alle Trips in Richtung Norden und Osten. Der Airport Shuttle ist besonders praktisch und lobenswert.

Business

8/10

Excellent

03 Apr 2026

Peter

Bra och rymliga rum nära flygplatsen

8/10

Excellent

03 Mar 2026

Anna

Ok bra

Partner

8/10

Excellent

26 Feb 2026

Peter

Clean and close to the airport

Self

6/10

Pleasant

12 Feb 2026

Kolja

Obwohl noch nicht so alt sind die Zimmer im kleinen Nebengebäude schon abgewohnt … Holzdecken mit sichtbaren Zuschnitten und lösenden Laminierungen im Bad sind kein Qualitätsnachweis - was im innenliegenden Feuchtraum eher für Planungsfehler oder an der falschen Stelle sparen (bauherrenseitig) spricht … das Bett war weich und sehr gemütlich (dafür 5*!!)
Das Wifi war teilweise instabil u musste oft neu gestartet werden
1* gibts für Restaurant Service - abgrundtief schlecht… überhaupt nicht Gästen zugewandt, Teller wurden quasi auf den Tisch geschmissen und kein Blickkontakt zum Gast und allg. Körpersprache war: „sprich mich bloß nicht an…“ das Essen war nicht ok … Metro Saucen und vermutlich einfach nur aufgewärmt statt frisch zubereitet! Keine Empfehlung! Zumal direkt vorm Eingang fürchterlich geraucht wird

Business

10/10

Exceptional

28 Jan 2026

Kay

. .

8/10

Excellent

22 Dec 2025

Manfred

Zimmer war sauber, aber leider musste man daß Personal auffordern, einen Service für das Zimmer durchzuführen.

8/10

Excellent

07 Dec 2025

Mohammadreza

Rigtig fin modtagelse i receptionen. Gratis parkering. Ren omgivelser samt et rent og meget behageligt værelse med en fantastisk udsigt. Forlænget tjek-uds tid. Gratis vand flasker i køleskabet.
Den eneste negativ point går til restauranten. For det første blev en del af vores bestilling leveret forkert og det skete simpelthen, fordi tjeneren plejede at modtage bestillingen uden at skrive dem i det mindste på et stykke papir. Efter en relativ lang tid kom maden, men generelt ikke varm nok. Hotellet kan bestemt anbefales undtagen restauranten.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Harry

Very bad staff
always need money for everything
not corporate
I hate this hotel

10/10

Exceptional

30 Nov 2025

Manuel

Top

10/10