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City Express By Marriott Tijuana Otay

Tijuana · Mexico

Blvd Lazaro Cardenas 16002 Esq Prolongacion Av UnView location

8.4/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.4/108.4
Comfort8.2/108.2
Condition8.2/108.2
Amenities8.2/108.2
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express By Marriott Tijuana Otay

Located in Tijuana (Mesa de Otay), City Express by Marriott Tijuana Otay is a 4-minute walk from Autonomous University of Baja California and 9 minutes by foot from Alameda Otay.

This hotel is 0.6 mi (0.9 km) from High Performance Center in Tijuana and 1.7 mi (2.7 km) from U.S. Consulate General Tijuana. Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

A cruise ship terminal shuttle is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • A car is not required for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    Spanish

Nearby attractions

Autonomous University of Baja California 0.3 km / 0.2 mi
Alameda Otay 0.8 km / 0.5 mi
Caliente Casino 0.8 km / 0.5 mi
High Performance Center in Tijuana 0.9 km / 0.6 mi
Otay Sports Fields 1.3 km / 0.8 mi
U.S. Consulate General Tijuana 1.4 km / 0.9 mi
Amistad Park 1.5 km / 0.9 mi
Parque Industrial FINSA Tijuana 1.9 km / 1.2 mi
Plaza Península Shopping Center 2.7 km / 1.7 mi
Cinemex Península 3 km / 1.9 mi
Saint Martin of Porres Catholic Church 4.1 km / 2.6 mi
CEART Tijuana 4.8 km / 3 mi
Municipal Auditorium Fausto Gutierrez Moreno 5.3 km / 3.3 mi
ISSSTE Hospital General Fray Junipero Serra 5.6 km / 3.5 mi
Galerias Hipodromo 5.8 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express By Marriott Tijuana Otay

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express By Marriott Tijuana Otay

8.4
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
8.2 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Angelica
Staff members were very friendly and helpful, and the location was perfect for getting to the airport quickly.
Partner
2/10
Poor
18 Jul 2026
Brenda
El baño tenía un olor a drenaje y el cuarto está sin aire prendió así que apestaba a drenaje.
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
Lluvia Maythe
excelente el servicio de traslado del hotel al aeropuerto, el desayuno 10/10
Friends_and_family Family
4/10
Poor
06 Jul 2026
Kevin
Blinds were not working . Had to change the room. Rooms are very small.
Partner
2/10
Poor
27 Jun 2026
Jorge
tenia. un olor. fuertisimo. a drenages. y no colocaron tuellas. creo. que no voveria a ospedarme aqui
Family_with_children
10/10
Exceptional
02 Jun 2026
Aaron Christian
Clean Room, great staff
10/10
Exceptional
31 May 2026
Julio
Everthing was excellent 100%
Family_with_children
6/10
Pleasant
29 May 2026
Jorge
El WC está muy incómodo ya que la tapa no se reclina completa.
El lavabo estaba inconcluso de limpiar. El shampoo estaba usado.
Faltaba una toalla y el staff me apoyo en proporcionarla.
El baño.no extraía el aire y olores

Y el ruido de algún motor no me dejaba dormir. Mi habitación 412
Friends_and_family Family
6/10
Pleasant
06 May 2026
Isabel Cristina
Good
Friends_and_family Family
2/10
Poor
25 Apr 2026
Luis
I am actually going to file a complaint the
Stay was terrible check in was delayed for about 1 1/2 hrs they offered us a late checkout for the inconvenience but i was going to check out early due to travel and getting on time to my next destination then the next day we arrived to our room around 10:30 pm and we had very noisy next room people so we called
The front desk security was called to settle them down but noise continued so I decided to leave the hotel unfortunately due to the type of payment they could not offer any refund so the only option they could offer was to be moved to a smaller room and a smaller bed so we could not sleep comfortably
10/10
Exceptional
05 Apr 2026
Itzel Del Rocio
Yes, the breakfast was fresh. The parking was perfect
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
MARTIN FLORES
Yes everything was very good
Family_with_children
10/10
Exceptional
03 Apr 2026
Alejandro
Good hotel. Next to the airport. Very convenient.
6/10
Pleasant
03 Apr 2026
Manuel
Yes
Family_with_children
10/10
Exceptional
19 Mar 2026
Janet
Nice place to stay
Business Family
8/10
Excellent
19 Mar 2026
Alejandro
It was very good, great location from the airport.
what we need it was everything find
Family_with_children
10/10
Exceptional
15 Mar 2026
Mario
Great stay and clean rooms also the area was safe.... close to plazas and stores
Friends_and_family Family
2/10
Poor
15 Mar 2026
James
Room was dirty and blankets were old and towels there were some stain in the restroom and drainer was broken
Family
10/10
Exceptional
10 Mar 2026
Claudia
Really good and clean
10/10
Exceptional
25 Feb 2026
maria de los angeles
Excellent
6/10
Pleasant
17 Feb 2026
Rosalva
The staff was fine. The breakfast was good. The amenities were ok. The room was nice, but the beds were hard. I'm not sure that I would recommend someone with back problems to stay here.
Partner
10/10
Exceptional
14 Feb 2026
Jorge
👍
10/10
Exceptional
06 Feb 2026
Rulby
Great service!
10/10
Exceptional
29 Jan 2026
Alondra
Muy bien todo
8/10
Excellent
27 Jan 2026
Jaime Rafael Valdes
Personal amable, habitación chica pero con cama cómoda, solo falto más cobija pues se sentía frío . El desayuno excelente
8/10
Excellent
26 Jan 2026
craig
The superior room was very nice and clean, comfortable bed, great HVAC. The staff was pleasant.The only thing that needs improvement is the breakfast. The food isnt very good, but there are a lot of great places to eat within 100 meters walking distance so not a big deal. The workout room treadmills are not in working oder which is inconvenient.
Business Partner
10/10
Exceptional
22 Jan 2026
Denise
Room was perfect
10/10
Exceptional
13 Jan 2026
Ivan
Me gustan mucho los city express para negocios, es adecuado y rapido
Partner
10/10
Exceptional
05 Jan 2026
Isabel
Clean hotel
clean room
Awesome Staff
Food was ok not my favorite
Partner
2/10
Poor
23 Dec 2025
David
They took a while to check me in .. way too expensive for the quality of their services and customer service
Friends_and_family Family
6/10
Pleasant
20 Dec 2025
Liliana
No toallas en la habitación. Ya que las lavaron no las enviaban al cuarto no tenían personal. Se terminó el desayuno y no lo repusieron pronto. Y al hacer check out no había nadie en recepción. Marque como 4 veces para avisar que deje la llave y que me había retirado, nunca contestaron el teléfono. El hotel está bien general pero si necesitan mejorar el servicio
Friends_and_family Family
10/10
Exceptional
06 Dec 2025
Antonio
Everything was great is just difficult to get in to i had to go around 2 time trying to figure out how to get into
Family_with_children
8/10
Excellent
03 Dec 2025
erik
Just hard to find at night.
Friends_and_family Family
8/10
Excellent
22 Nov 2025
Bogart
Clean room. You can hear everything outside. Bed not so comfortable. Close to everything
Housekeeping will ensure that you’re leaving on your checkout date. They will knock on your door early to ensure of that.
Leisure Partner
2/10
Poor
16 Nov 2025
Ignacio
No towels in the room. Not only that, I asked the staff two times for them and the lady in the 4th floor rolled her eyes when I asked her, I dried myself with the hairdryer. No bueno 👎
Leisure Partner
6/10
Pleasant
16 Nov 2025
Micaela
ACs outdated and breakfast to basic
10/10
Exceptional
15 Nov 2025
Danoz Okeke
Clean and confortable room with friendly staff
Friends_and_family Family
10/10
Exceptional
12 Nov 2025
Carlos
The room was fine and staff people were nice and friendly.
Business Family
10/10
Exceptional
09 Nov 2025
Jessy
Great
Leisure Family
10/10
Exceptional
09 Nov 2025
Lupe
great customer service, great area and fit our neeeds
10/10
Exceptional
30 Oct 2025
Abbdon
Clean rooms and great service. Short drive from the airport.
Leisure Family
10/10
Exceptional
28 Oct 2025
Edna
Staff should stop knocking on the door so early
4/10
Poor
23 Oct 2025
Carmelita
If you need somewhere to sleep, and zero amenities then this will work.
Business_and_leisure
8/10
Excellent
09 Oct 2025
Jason
Nice place clean rooms
Friends_and_family Family
10/10
Exceptional
06 Oct 2025
pradeep kumar
Clean room, air conditioner is very sounding
10/10
Exceptional
26 Sep 2025
Maria de Jesus
Pretty good
Business
10/10
Exceptional
13 Sep 2025
Alejandro
Muy buena opcion en nuestra noche previa a salir al Valle de Gpe. Viva México!
Leisure Friends
10/10
Exceptional
09 Sep 2025
Laura Lorenia

Tij

Great
Self
10/10
Exceptional
07 Sep 2025
Yoana
Great guest service
Business_and_leisure Family_with_children
6/10
Pleasant
27 Aug 2025
Josafat
In a city that is super hot we were having AC issues and they sent maintenance here and it broke again and I asked the front desk if they can give me a new room and they declined to provide me a new room but they want maintenance to come and check it one more time before they would switch me, at that point if I go back to a room with no AC I wanted a refund. FRONT DESK DOES NOT ANSWER THE PHONE. CANT EVEN SAY IT WAS BAD SERVICE IF YOU CANT EVEN GET A HOLD OF THEM.
Leisure Family
10/10
Exceptional
17 Aug 2025
KAROL LILY
Muy bien, limpio, muy buena atención por el personal pero no tenían servicio al aeropuerto.
Friends_and_family Family
2/10
Poor
13 Aug 2025
Verified traveler

Necesita mejorar

Casi en todos en mis viajes a Tijuana (placer o negocios) había elegido este hotel por su ubicación y que incluía lo necesario para una estancia cómoda y segura.

En esta ocasión, a pesar que sólo fue 1 noche, me encontré con un hotel muy saturado con muchas personas en los alrededores y no se veían particularmente como clientes habituales.

Referente a la habitación, el sistema de A/Ac hacía demasiado ruido (no lo normal para un sistema minisplit). En los pasillos y demás del hotel se escucharon también muchos ruidos durante toda la noche. El Wifi bastante inestable con desconexiones constantes y el desagüe de la regadera del baño estaba tapada; por lo que se volvió un estanque que poco a poco fue drenando.
Friends_and_family Family
10/10
Exceptional
11 Aug 2025
Antonio
Great option for stay in TJ
8/10
Excellent
03 Aug 2025
Vianey Alejnadra
Buen servicio el desayuno está muy rico
Friends_and_family Family
10/10
Exceptional
31 Jul 2025
Miguel
City Express provided an amazing experience
Business_and_leisure Family_with_children
6/10
Pleasant
31 Jul 2025
Nora
Carpet needs attention
Business_and_leisure Partner
4/10
Poor
29 Jul 2025
SUJEY
The man at desk was hrlpful and checked us in half hour before check in time. The cleaning lady was extremely rude and they only gave us 2 towels instead of 3. Which we were 3 in our party. She asked you guys need more towels in a very rude way. No towels to dry our hands, no washcloths, no bucket for ice. All bad.
Friends_and_family Family
10/10
Exceptional
28 Jul 2025
Maria

Pleasant staying

It was very good, customer service, rooms, variety of restaurants in wsalking distance, we felt safe, parking good.
Friends_and_family Family
8/10
Excellent
22 Jul 2025
Jose
Muy buenas instalaciones
8/10
Excellent
19 Jul 2025
Laura Lorenia

Wedding

No coment not to a marriott standars
Friends_and_family Friends
10/10
Exceptional
19 Jul 2025
Alejandro
Nice
2/10
Poor
07 Jul 2025
Verified traveler
Reserve por el servicio de transporte al aeropuerto, se lo indique al recepcionista al registrarme, no me anoto en su libreta, regrese a confirmar y para entonces ya tenia mas gente antes de mi, al siguiente dia, el chofer no llegaba, le pregunte y su respuesta fue que a veces tenian el servicio y a veces no, termine llendome por mi cuenta al aeropuerto, mi vuelo era temprano, el transporte llego pero yo ya estaba con el otro transporte, no podia arriesgar no estar a tiempo para mi vuelo eramos 4 personas
Friends_and_family Family
4/10
Poor
04 Jul 2025
Hector
On my second day, the Hotel did not have any towels for the bathroom. I complained to front desk and then to the cleaning people and management, and they apologized but said the Hotel sent all towels for cleaning and mis calculated. On my second day, I had to use my bed sheet and toilet paper to dry myself after the shower. This is not acceptable and I believe I should be reimbursed for that second night. First time in my life that I stay at a hotel that has no towels for the bathroom. Absolutely upset and Expedia should stay behind and reimburse me for the second night. The people at the hotel are aware of my complaint
Business Self
10/10
Exceptional
29 Jun 2025
Ramon Aurelio
If you need to go to the
8/10
Excellent
23 Jun 2025
Erick
Very quiet pla
8/10
Excellent
21 Jun 2025
Edith
The property is ehh for the price
Leisure Family
8/10
Excellent
31 May 2025
Rick
Great location if you're taking advantage of CBX to fly out of TIJ. Plenty of places to eat within walking distance. We would stay here again.
Leisure
4/10
Poor
18 May 2025
Raymond
Phone in room did not work, there were no hand towels available, breakfast area was dirty and no food available when we went for breakfast. Not to Marriott expectations
Leisure Family
2/10
Poor
03 May 2025
Mary
La peor experiencia que e vivido en un hotel, pienso contactar al manager pronto
6/10
Pleasant
26 Apr 2025
Verified traveler

Necesita reparaciones

Los elevadores tienen desperfectos y su uso se complica.
El aire acondicionado de los cuartos suena constantemente.
Fuera de eso el personal es muy amable, siempre limpio.
Business
4/10
Poor
26 Apr 2025
Juan Jose Valdez
*
Business_and_leisure Self
6/10
Pleasant
20 Apr 2025
Ernesto de
I spent two nights and they did not clean my room did not replace my towels bed was no done did not throw the trash al filthy
Leisure Family
8/10
Excellent
17 Apr 2025
Magdalena
Muy bien todo
Leisure Family
10/10
Exceptional
30 Mar 2025
leonel
.
Leisure Family_with_children
6/10
Pleasant
28 Mar 2025
Verified traveler

Just ok.

The hotel is understaffed. Stayed there 4 nights and had a hard time getting room service to clean our room one of the days.
The floors are all tiled so that’s a positive.
Had to keep the toilet lid closed because of an awful sewage smell.
Business
4/10
Poor
27 Mar 2025
Maria
Luck of cleaning
Non communication I loose transportation
Business Family
8/10
Excellent
18 Mar 2025
Edna
Hard to get to if you don't know the streets
Leisure Family_with_children
10/10
Exceptional
16 Mar 2025
Raquel

Excelente

I love that it was super clean and everything was very organized
Friends_and_family Family
6/10
Pleasant
16 Mar 2025
Margarita

A good hotel but needs improvement

The hotel overall is okay. I just wish that their check in would be faster. I waited for about 15minutes to get checked in. Also the shampoo was rancid. It did not make any foam. The hotel was clean and their breakfast was good.
Friends_and_family Family
8/10
Excellent
12 Mar 2025
joonyeop
Was good hotel, nearly can find lot's of restaurant, starbucks.
Business
6/10
Pleasant
02 Mar 2025
LORENZO
I like the property and the customer service. I didn't like the understaffed service, the gentleman had to attend many customers all himself. He was very polite and respectful but being by himself made the check in process longer. I also didn't like the shower drain being partially plugged and I had to shower in a pool like.
4/10
Poor
24 Feb 2025
Donald
We checking late and our room wasn't ready, and the serve the same breakfast every day
Leisure Family
8/10
Excellent
24 Feb 2025
michael
Stayed for one night. The hotel is clean and they do have a friendly staff. The room was clean. However they only gave me one bath towel. The bath towel was too small. The free breakfast was quite basic. If you need to use their shuttle service, you need to reserve ahead of time. They only have a small van and it fills up quite quickly.
Business Self
4/10
Poor
16 Feb 2025
Verified traveler
it all started when I tried calling the hotel to ask a question they wouldn’t answer the phones at all. Second customer service was very bad at check in , they even asked me to send them the receipt where I had pre paid my stay, which I thought was weird because it should automatically come up in their system! Third, the room was not what the pictures looked online. The bathroom situation was the worst part where all the water came out of the shower. This will be the last time I stay at a city express.
Partner
4/10
Poor
04 Feb 2025
nodiel
They didn't give me the room that i paid for on my first night, they give me a different, i paid for a suit
Leisure Partner
8/10
Excellent
29 Jan 2025
Gloria
Computer work area
Business_and_leisure Partner
8/10
Excellent
11 Jan 2025
ROBERTO DE
Always a pleasure to stay
Leisure Family_with_children
10/10
Exceptional
04 Jan 2025
Francisco
Very nice place
Leisure Family
10/10
Exceptional
21 Dec 2024
Karina
Great
4/10
Poor
20 Dec 2024
Karen
The room is dirty and smells very bad.
Leisure Family
10/10
Exceptional
01 Dec 2024
Francisco
All staff are very kind
Leisure Family
4/10
Poor
26 Nov 2024
Adriana
Don't have towels in the room, I called front desk but never took the towels to my room. Bad service.
Leisure Family
6/10
Pleasant
16 Nov 2024
ALMA PATRICIA

Mala experiencia

No teníamos toallas en la habitación. Las pedimos, no las llevaron y tuvimos que ir por ellas a recepción, pero no nos dieron toallas de mano ni toalla tapete.
La regadera estaba tapada.
La tapa del lavabo estaba quebrada.
Almohadas muy pequeñas y maltrechas
Un caos en el desayuno por falta de personal y de una adecuada organización.
Apenas una mini botella de agua para dos personas.
Ruidos durante la noche y desde muy temprano.
La tv estaba mal colocada (chueca).
Pésimo servicio!!
Y nosotros somos clientes frecuentes.
Friends_and_family Family
8/10
Excellent
15 Nov 2024
Jorge
Sewage smell was bad in the room bathroom but other than that, it was ok.
Business Self
10/10
Exceptional
11 Nov 2024
Cesar
Kid friendly
Leisure Family_with_children
10/10
Exceptional
06 Nov 2024
Marco
Love the spacious rooms and very clean.
Business Self
8/10
Excellent
04 Nov 2024
Maria
Traveled to Tijuana for a family event, so I knew I was going to returned late to hotel, it was nice to find parking space and feel safe in the parking lot and hotel.
Leisure Family
10/10
Exceptional
27 Oct 2024
Abraham
Nice hotel
Leisure Friends
6/10
Pleasant
25 Oct 2024
Ramiro
We were able to hear every time someone would turn on their shower and flush the toilet
Partner
10/10
Exceptional
24 Oct 2024
Antonio
New building
Business_and_leisure Family

Location & surroundings

City Express By Marriott Tijuana Otay
Blvd Lazaro Cardenas 16002 Esq Prolongacion Av Un, Tijuana, Mexico

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