Hilton Garden Inn Bordeaux Centre

10/10

Exceptional

28 Feb 2026

Dominika

Excellent quiet , new and v comfortable.

Self

10/10

Exceptional

25 Jan 2026

Charlie

Excellent hotel. The staff were lovely, the room was beautifully clean with a brilliant view over the city, and the facilities were well maintained. Close to major transport links, a small supermarket next door. An overall brilliant stay.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Francisco

Clean, close to transport.
Great staff.

Leisure Family

10/10

Exceptional

07 Nov 2025

Claudia

Clean, close to transportation

Partner

8/10

Excellent

05 Nov 2025

Richard

The breakfast was basically correct but was always the same every morning, so we stayed 5 Nights ...absolutely no variation.

Leisure Partner

10/10

Exceptional

30 Oct 2025

kathleen

Clean bright room and shared spaces. Extremely comfortable. Helpful dtaff

Leisure Family

10/10

Exceptional

29 Oct 2025

John

Very nice hotel with view of the Garonne River. Good breakfast and friendly staff

Leisure Partner

10/10

Exceptional

18 Oct 2025

Brian

Excellent

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

John

The pics gave the impression that there's a terrace;there is but just for business clients.The 24 hour snack shop was not open at 2 pm.Instant coffee in the room was not good.Wouldn't stay there again or recommend.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Thomas

Great hotel, but not close to downtown. Close to train station. Tram is 10 min walk. Not bad.

10/10

Exceptional

11 Sep 2025

Lara

great place to stay! Overall great facilities, clean and welcoming. The building is new and free breakfast was a great bonus.

6/10

Pleasant

10 Sep 2025

Thomas

5 day break

Nice hotel , comfortable but could be so much better. Basic facilities, no room service , dining room closed at weekend , no residents bar , unable to get a coffee in the lounge . Vending machines do not count in this regard . The area around the hotel leaves a lot to be desired. Great bus and tram service nearby .

Partner

8/10

Excellent

29 Aug 2025

Armelio

👍

4/10

Poor

27 Aug 2025

Olivia

The first room I was given had an awful stench coming from the bathroom. I waited for a while to see if it would subside, but it didn't. Smelt like raw sewage or something of that nature.

I was moved to a second room. If I ignore the stains on the carpet and ceiling, it appeared to be a fairly clean room. However, I did find a bug in my suitcase!

Won't be staying there again unfortunately.

Leisure Family

10/10

Exceptional

07 Aug 2025

Andrew

Great place to stay but crap location. No where even to eat dinner unless you eat in the hotel restaurant which was very expensive and not that great of a menu

10/10

Exceptional

31 Jul 2025

Marianne

Location a little far from the center

10/10

Exceptional

26 Jul 2025

Hitesh

A good hotel at the riverside, walkable into town centre. Rooms were spacious with amenities that were useful. Great breakfast, and helpful staff.

Leisure Pet

10/10

Exceptional

20 Jul 2025

Christopher

Very clean hotel. Staff were very lovely. Would recommend

Leisure Partner

10/10

Exceptional

18 Jul 2025

Catherine

Loved the river view. Unfortunate that the tram service was being upgraded so not running outside the hotel. This made us walk a long distance in the heat.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Jueun

Easy to access old town and very kind staff

Leisure

8/10

Excellent

10 Jul 2025

Sarah

Stayed here for a short mini break. On arrival Justin on reception was very helpful polite and welcoming.
As a food allergy customer (gf and df) I found breakfast quite limited. Had to ask for bread rolls to be cooked, no pastries, food was questionable to what was ok and what wasn’t. One evening we had dinner there and I didn’t appreciate the whole restaurant hearing the chef speaking loudly to the waiter about what I could and couldn’t eat. Room was ok. Nice gym on the 2nd floor. Reception area is very clean.

Leisure Family

4/10

Poor

03 Jul 2025

RASHID

Staying at Hilton Garden Inn Bordeaux City Center

I stayed 3 nights and there was no service at all during my stay. When I called after coming back from business meetings and asked for room service they told me no room service after 3pm. I asked for bathroom tissue but they did not have. I had to go to the reciption several times to collect bathroom towels. I am really surprised that this hotel is rated 4 stars.

Business

10/10

Exceptional

30 Jun 2025

James

Lovely modern hotel with excellent helpful staff. It was exceptionally clean and had everything we needed. While it is convenient for the train station the area is under development so it’s a mixture of new and derelict buildings which didn’t inspire confidence especially at night. It’s quite a distance into Bordeaux centre and the commute wasn’t helped by the trams in the area not running. However, once we understood the bus services we coped fine. Despite these issues would stay there again for the quality of hotel and service.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Douglas

Rooms not large but all study and stylish furniture. Bath fixtures up to date. Very good shower. Excellent soap and shampoo provided. Best towels.

Business_and_leisure

10/10

Exceptional

19 Jun 2025

Sergey

Very nice place, we had family connected rooms. Staff is very helpful. Included breakfast was very good, a lot of to choose. Near very nice place to eat, on side.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Sue

Nice American hotel. Area is a bit under developed and there are not many restaurants or grocery stores nearby, but it is within walking distance of the main train station. The location is not close to the city center despite the name of the hotel.

Leisure Family

10/10

Exceptional

13 Jun 2025

MANUSHAK

Everything was great. Nice and clean

Leisure Partner

10/10

Exceptional

10 Jun 2025

Graeme

We loved staying at Hilton in Bordeaux - we wouldn’t hesitate coming back.

The staff particularly were amazing.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Dawn

Excellent staff and wonderful breakfast thank you!

Leisure Family

10/10

Exceptional

25 May 2025

gergely

Nice hotel and team, parking a bit complicated but close by

Leisure Family

10/10

Exceptional

19 May 2025

James

Very clean

Leisure Partner

10/10

Exceptional

17 May 2025

kenneth

The area around the hotel felt a little sketchy. A lot of abandoned buildings. It isn’t very convenient to downtown. But if you don’t mind an Uber ride it’s great.

Leisure Partner

8/10

Excellent

16 May 2025

Lori

Stayed only one night as we extended our stay and had to move to a different hotel. Location is not convenient for a stroll around the centre of the old city, but somewhat accessible by bus/tram. Nearby food options are rather scarce. Desk service was polite, the can they pre booked for 3:15 am did not arrive and a subsequent cab was called and only arrived @3:45am.

Leisure Friends

10/10

Exceptional

13 May 2025

Joseph

It was a good stay at the Hilton, the staff made us fell comfortable and safe…. Always helpful

Leisure Partner

6/10

Pleasant

11 May 2025

Leena

Room next door, loud noisy
Average hotel, staff and amenities. Noting wow.
Rooftop bar not open.

Leisure Friends

10/10

Exceptional

08 May 2025

Mary Kay

4 days in Bordeaux

The desk help were all wonderful, friendly, helpful, patient. Rooms very comfortable and breakfast superb. Convenient to the train station, tram stops and food court.

Partner

8/10

Excellent

06 May 2025

Brian

Great if you want to be close to the train station. Staff wee lovely. Rooms were very nice. Breakfast buffet however was not worth the price.

Leisure Partner

10/10

Exceptional

05 May 2025

Cynthia

Enjoying Bordeaux

We had a great time in the city , it was our first time in Bordeaux , and we enjoy every minute of it.

Partner

4/10

Poor

04 May 2025

Leonard

Not the Best Stay

Hotel Hilton Bordeaux Garden Inn 17/4/2025

Good day to you following our recent stay at the Hilton Garden Inn in Bordeaux have been requested to write a review in relation to our stay and experience.

We arrived quite late in the afternoon around 5:30 PM and went to reception and was greeted very kindly by the receptionist at that time. He confirmed our room reservation for three people just for one night dinner bed-and-breakfast we were explained about restaurant which wasn’t too much of a problem as this was our second time at the hotel following stay last year, which we enjoyed very much.

We entered our room to find it the same as we had experienced before and knowing we were three people, yet to gain the room was Only set up for two people There was an extra set of towels on the bed, but only 2 cups & enough milk for two people and two bottles of water, which is not ideal when you have booked for three people dinner bed-and-breakfast

I came down to reception and asked why the room had only been set up for two people as we were three to which they apologised. I said we would also like extra glasses, decaffeinated coffee (as we only drink decaffeinated coffee), extra milk and water glass & tea cup.

The reception gentleman said he would organise this and bring it up once it was already, this was within 15 minutes.

He arrived at our room and handed me one milk, one espresso cup one tea cup no water and no water glass and the coffee was normal. This was a pointless

Friends_and_family Family

10/10

Exceptional

01 May 2025

Scott

Very friendly staff

Leisure Family

10/10

Exceptional

28 Apr 2025

mitch o'neil

Clean and friendly

Leisure Family

10/10

Exceptional

18 Apr 2025

Ma Hilda

Amazing

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Alison

The breakfast, as said by other reviewers, is excellent with different stations for hot/cooked and continental and cereals and fruit, croissants and pain au chocolat, cakes and bread and waffles and pancakes. Great value to set you up for the day and open early until 10 for the more leisurely and rested clientele.

Hotel ad restaurant reception staff were friendly, polite and helpful though we did receive some helpful and some less helpful advice regarding sightseeing and were overcharged on arrival, but this was soon rectified.

The location was quiet with easy transport links and a short 10 minute walk to the station for trains, more buses and trams, and the airport shuttle coach. Some bar/cafe/restaurants close to the hotel and a carrefour mini supermarket.
Our room had a lovely big window with view into the city and some of the Garonne river. Room was a nice size for a twin, with tea and coffe making facilities, iron and board, tv and airconditioning though we struggled to get the room less than 19 degrees. Bathroom had a lovely big powerful shower and a handheld showerhead as well. We didn’t make time to use the gym facilities.

Cleaning staff were polite, patient courteous and thorough. Hotel makes some efforts to encourage clientele to consider the environment and reuse towels where not too dirty. There was just one stain on one duvet, which had obviously been washed and clean but on pure white was a bit unsightly (pen?)
It was a very enjoyable, comfortable stay.

Leisure Family

10/10

Exceptional

14 Apr 2025

Laura

Easy, business Hotel

Great! Very easy hotel to stay at. Location was definitely a business zone, so just be aware of that.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Ana

happy customer

Staff was friendly, breakfast was super good and hotel had laundry facility so I was able to do my laundry before going on our cruise.

Partner

10/10

Exceptional

31 Mar 2025

Martha

The hotel is new, very clean, comfortable and convenient. The breakfast buffet was good and the staff are very nice and friendly.

Leisure Family

10/10

Exceptional

29 Mar 2025

Clara

Was very good

Great stay. Very clean. Convenient to train station (12 minute walk). We used as our base for day trip to Lourdes. Bordeaux is a beautiful city. We did take a taxi/uber to the main city area. That is not writhing walking distance. Our room had a beautiful river view.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Mayda

Close to a food hall and to the train station

Leisure Partner

6/10

Pleasant

11 Feb 2025

Mike

Quite disappointed. Shiny new hotel, but....
Hot shower only in the morning. Weather was cold and wet, so a warm shower in the evening would have been nice.
Asked for quiet, got put next to the elevator.
A view would have been nice on the riverside but got up close view to the adjoining office tower.

So.. not really platinum client treatment. Other hotels in Bordeaux to choose.

Business_and_leisure Self

8/10

Excellent

24 Jan 2025

Steen Bo

Great hotel but difficult to find

I arrived by car in the evening. The hotel is poorly signed and I had problems locating it. Otherwise nice location with pleasant staff and great rooms. For the number of rooms I find 2 elevators too little - too much waiting time.

Self

10/10

Exceptional

23 Jan 2025

teri

The hotel and the staff were amazing. The area was very walkable with a lot of dining options. The river is pretty spectacular too. You are in walking distance to the train, buses and the light rail system so it is easy to travel anywhere.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Saeid

It is a nice and clean hotel.

Leisure Partner

8/10

Excellent

03 Jan 2025

Xiaodong

Overall, This property is worth for the money we paid. It was quite clean, friendly reception and refurbished room. The only thing is the public transport is not very convenient.

Leisure Family

8/10

Excellent

31 Dec 2024

Mike

Bar restaurant service needs improvement

Leisure

10/10

Exceptional

29 Dec 2024

Saeid

It is a clean and nice hotel.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Fabrice

Very nice and comfortable hotel. My wife and I enjoyed very much the hotel restaurant. Location is not central.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Esra

Hotel was new, very nice and clean. We took the suite, and it was so comfortable.
There were dining options and supermarket downstairs on the street.

Leisure Family

6/10

Pleasant

09 Dec 2024

Elizabeth

Cold shower. Cold room

Leisure Self

10/10

Exceptional

25 Oct 2024

Zoe

Great stay in Bordeaux.

Leisure Self

8/10

Excellent

24 Oct 2024

Jose

Quiet area

Leisure Partner

10/10

Exceptional

21 Oct 2024

Wendy

Great location near train and city centre. Nice walk along river with great markets and restaurants. Great food court nearby with lots of different cuisines.

Leisure Partner

10/10

Exceptional

20 Oct 2024

Vincent

Stayed for on night before starting a guided bike tour in Bordeaux. We met our group at the train station, so this was very convenient for that. Went to an afternoon walk along the river, convenient for that. Not very close to downtown, so we took ride shares back and forth for dinner. The facilities are wonderful, the staff very friendly and attentive. Wonderful breakfast. Would definitely stay here again.

Partner

10/10

Exceptional

16 Oct 2024

Mayela

Good hotel for price

Hotel was excellent! The location is far from the downtown, but convenient to get out of town if you have a rental car

Partner

10/10

Exceptional

13 Oct 2024

Chui Fung

Convinent, quiet n safe location

10/10

Exceptional

03 Oct 2024

Leena

It was a good hotel with friendly staff. Incredibly clean. I would advise getting an Uber into the city because the area where the hotel is located is still under developed.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2024

Katherine

We only had one night here because we were catching a flight the following morning. It was not too far from the main Bordeaux train station which was one of the reasons for choosing this hotel.
The service staff were very helpful and the area had a big shopping mall nearby. We also thought it was a bit closer to the airport than the previous stay in Bordeaux.

10/10

Exceptional

23 Sep 2024

Carlos

Excellent location

Business Partner

4/10

Poor

23 Sep 2024

Katherine

I travel a lot...
Bed is old and hard as a rock (some of the linens are old, pilled)
Carpet is stained.
No room service.
Staff seems proud of giving mininum effort & not going even slightly out of their way for guests.
17 parking spaces for over 100 rooms, so good luck on a busy day.
Mediocre, at best.

Leisure Self

10/10

Exceptional

22 Sep 2024

James

Kind of a rundown area

10/10

Exceptional

16 Sep 2024

Steven

One of the best hotels we've ever stayed at. On arrival the staff were friendly and helpful. We had breakfast on my last day and were impressed with the selection and quality of the food. Our room was comfortable and large, with little extras like a sliding wardrobe, ironing board and iron. We also made use of the gym which was another bonus.

Leisure Partner

10/10

Exceptional

11 Sep 2024

Karen

Great stay and lovely hotel. Tram and bus links excellent to Bordeaux downtown.

Leisure Friends

10/10

Exceptional

10 Sep 2024

yolaine

Newly renovated. Staff was excellent. Specially Jean at the front desk who was fantastic. Very helpful, patient and knowledgeable.
Hotel restaurant was good. Ate dinner there our first night. Very good breakfast. I would certainly stay there again.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Philip

Spacious with large shower. Clean and well looked after. Dropped a ⭐ because the reported faulty kettle was not replaced.
Also, it hard very difficult to insert a digital key into the card power switch! 😂
Needs sorting Hilton IT?

Leisure

10/10

Exceptional

08 Sep 2024

Lloyd

Extremely helpful front desk, very accommodating.

Partner

10/10

Exceptional

03 Sep 2024

Yue

Great place to stay in Bordeaux

Great stay and convenient location.

Partner

10/10

Exceptional

31 Aug 2024

Verified traveler

Friendly staff

Really lovely friendly and helpful staff
Made us so welcome
Nice room
Comfortable and clean

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

Burak

Clean, spacious, nice staff, close to the train station and the city.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Alexandra

The hotel is near the train station and there was a lot of work going around. It might not be the nicest area but the hotel compensates with all the amenities.

Leisure Friends

10/10

Exceptional

24 Aug 2024

Gregory

We loved the hotel and staff and look forward to returning there one day

Leisure

8/10

Excellent

14 Aug 2024

Sandra

The Hotel itself if great. Rooms are big and clean. Staff were friendly. It was convenient for us with the parking.
There are a few things around but you need to walk about 30 min to go to the center area.

Leisure Family

8/10

Excellent

05 Aug 2024

Aesha

Clean hotel, friendly staff. Wish the TVs had more channels and casting capabilities.

Leisure Family

10/10

Exceptional

03 Aug 2024

joel

Great staff

Leisure Family

10/10

Exceptional

30 Jul 2024

Johanne

Good hotel a little out of city centre

Leisure

10/10

Exceptional

26 Jul 2024

Jill

Niala at the front desk was so warm & welcoming! She allowed us to store our bags when we arrived early. She was also able to get us early access to our room!

Leisure

10/10

Exceptional

11 Jul 2024

Amy

One of the nicest hotels I’ve stayed in

The hotel is very modern and the decor is beautiful. We had a family room and it was very spacious and spotlessly clean. The staff were very friendly, helpful and professional. We ate at the restaurant and the food was delicious. Overall I was very impressed. The only negative is the location it’s probably not the nicest area in Bordeaux however it is a ten minute walk to the nearest tram stop.

Friends_and_family Family

8/10

Excellent

11 Jul 2024

Alicja

There were two people : my sister and I and I had to ask for second set of shampoo, conditioner and a piece of soap. Another day they didn’t change the towels and we had to go and ask.

Leisure Family

10/10

Exceptional

10 Jul 2024

Heather

Very nice property and extremely clean. The breakfast was amazing and one of the best we had in Europe. The staff was so nice. It was a pleasant surprise and a great value.

Leisure Family

8/10

Excellent

08 Jul 2024

Alexandra

The staff is great, the rooms are big, clean and comfortable. The area of the hotel is still under development a bit but still walkable.

Leisure Friends

10/10

Exceptional

27 Jun 2024

Linda

Good location

8/10

Excellent

23 Jun 2024

Frankie

Easy access to station

Leisure Family

10/10

Exceptional

27 May 2024

Stephanie

Great hotel near the train station! Rooms were lovely and clean and staff very friendly. This property is located away from downtown area, but easy to get Uber within minutes to take you wherever you want to go. Never had an issue getting an Uber during our 5-day stay. There are also trams that run throughout the city, but we never took one. Overall, great hotel at a great price!

Leisure Family

6/10

Pleasant

24 May 2024

Verified traveler

Reception staff lovely
Instant coffee in room shocking for upscale hotel
Room had stale odor
Coffee associated with charge in lobby
Breakfast was good and environment for breakfast very nice

Friends_and_family Family

10/10

Exceptional

21 May 2024

chiew fong

wonderful stay

Safe and quiet location .

Friends_and_family Friends

10/10

Exceptional

19 May 2024

Dr Robert

Thoroughly recommended!

Super clean and comfortable hotel with excellent breakfast. Close to platform for Bordeaux’s fabulous tram. Great view of the river from our room. Very friendly and helpful staff.

Partner

10/10

Exceptional

15 May 2024

Robert

Great

Good place to stay. Walking distance to city center.
Only complaint - carpet a bit soiled.

Friends_and_family Friends

10/10

Exceptional

12 May 2024

Angela

Close to the train station

8/10

Excellent

11 May 2024

Mark

Bordeaux city break

Excellent staff, friendly, helpful, it's not true what they say about the French. Lovely breakfast, comfy beds but my missus woke up a bit stiff. I recommend this hotel and would stay again.

Partner

8/10

Excellent

27 Apr 2024

Carol

The desk staff was fabulous. Check in was very smooth. We arrived after a long day of travel and when we’re checked in we were invited to the restaurant Babette. We took our bags to the room, cleaned up and went to Babette. But when we arrived, the hostess was very rude and nasty and would not seat us even though there were only three tables with guests. It was a blessing though, as we walked to La Boca and had a wonderful dinner and fun!

Business_and_leisure

10/10

Exceptional

21 Apr 2024

January

new, clean and convenient.

Leisure Friends

10/10

Exceptional

13 Apr 2024

Matthew

The staff was simply amazing. Our luggage was lost at the airport for the first night and they went out of their way to make us feel comfortable. Everything from complimentary drinks and pastries to providing milk for our 1 year old when he was out and stores were closed. If I’m ever back in Bourdeaux this is where I’m staying.

Leisure Family_with_children