Novotel Bordeaux Centre Gare Saint Jean

France , Bordeaux
BORDEAUX, 28-30 Rue Tauzia
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50 reviews shown

2/10

Poor

19 Sep 2025

Mona

We did not arrive on the 14th so they cancelled our reservation and charged us two rooms, one night!
Even though they had my phone #, no one reached out to us to ask why we hadn’t shown up.
We had to make other arrangements.

6/10

Pleasant

04 Sep 2025

Jeffrey

A budget type stay in a budget hotel. That’s the best way to describe this property and our stay. The room was reasonably clean and satisfactory other than the toilet paper which is given in a dispenser one square at a time. The breakfast buffet was limited and probably not worth the €19 per adult but was convenient if you have kids. The bar prices were unreasonably high (€6 for a can of Coke and €7 for water). The tram was not working and so the location, which isn’t the nicest part of town, turned out to be an inconvenient walk to the main areas where activity is present. But again, relatively cheap price overall for a somewhat mediocre property.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Ninette

Early check in was really helpful, friendly staff and good breakfast. Ideal location for the station

Partner

6/10

Pleasant

26 Jun 2025

Innes

I booked this thinking it was a better option than the Radisson in Bordeaux. I regret not choosing the other hotel. The room was fine, the staff were fine but the overall experience was less than fine. Issues with the room, issues with being charged for drinks that weren’t mine, no ability to buy water (bar closed and no free bottle left in my room on any of the days).
I booked this with a discount code but it was still overly expensive for the experience. Better value hotels out there I think. I had fond memories of Novotel travelling to France with my family in the early 90’s. - I probably wouldn’t book again with this chain.

Leisure Self

6/10

Pleasant

09 Jun 2025

Marcelo

The plus is to be close to the train station and an overground light train station that connects to an all main areas of Bordeaux.

Leisure Family

10/10

Exceptional

01 Jun 2025

Marianelly

The breakfast was amazing

Friends_and_family Family

8/10

Excellent

01 May 2025

Verified traveler

Bien situé

Personnel très gentil. Proche de la gare. Tramway juste en avant de l hôtel. Pas trop loin du centre à pied.

Partner

10/10

Exceptional

01 May 2025

James

The staff at the reception and in the restaurant are excellent - very kind, helpful and attentive.

Business Family

8/10

Excellent

25 Oct 2024

David

No review

8/10

Excellent

19 Oct 2024

natalia

close to a train station and downtown.

Leisure Friends

10/10

Exceptional

25 Sep 2024

Henricus

The room is spacious, complete amenities and modern

Leisure Partner

10/10

Exceptional

23 Aug 2024

Sunnil

Very Satisfied

Lovely attitude of all staff. Check in was effortless. I asked for a late checkout and J was accommodated. Good selection of food and beverages at breakfast. The was no restriction to the amount of food available. Room was very comfortable. We we offered a free upgrade with free mini bar. We had a peaceful night sleep

Partner

8/10

Excellent

13 Aug 2024

Geoffrey

A decent budget hotel which suited us as close to the station. 30 minute walk to get to the central area but not a problem if reasonably fit.
Quiet and safe location with no traffic noise of any consequence.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Dominic

Loved the City

One night stay on a motorcycling trip.
Convenient, safe parking, air conditioned.
Tram outside to take you into the centre of town.

Partner

10/10

Exceptional

01 Aug 2024

Amanda

Clean and comfortable room with staff very accommodating.

Leisure Partner

8/10

Excellent

31 Jul 2024

Valerie

A nice standard hotel close to Bordeaux centre. Staff are v friendly and rooms clean enough. Basic amenities and clean rooms. Air conditioning didn’t work super well in our room. Breakfast was ok standard. Coffee could have been better.

Leisure Family

8/10

Excellent

24 Jul 2024

natalia

Modern, close to train station

Leisure Friends

4/10

Poor

02 Jul 2024

Madeleine

Very disappointing for a 4* hotel

Upon seeing the room I was very surprised that this was a 4* hotel. We had booked a room with a king size bed and a sofa bed. Despite confirming that the sofa bed had been made up with clean linen when we checked in, it had not - instead it smelt unaired and obviously slept in. Additionally the waste bin in the room was so dirty they had to take it away when we showed it to staff (but they did not provide a replacement).
The kindest way to describe the decor/fixings is ‘tired’, the room also smelt damp and of stale cigarettes - as did any clothes left in the wardrobe. We also had to get the key card recoded several times as we would return to the room to find it didn’t work.
We went out for dinner one evening and returned about 11.45pm to find the hotel closed and locked. Then spent 10 minutes ringing the buzzer, before having to phone them to request they let us in.
However, I can confirm the buffet breakfast was very good.

Friends_and_family Friends

8/10

Excellent

27 Jun 2024

Frédéric

Pros: parking available, not far from the center (3 tram stops).
Cons: limited dining options (on reservation during the week, none on weekend, not room service), the staff at the reception (a trainee) was also in charge of the bar, and was overwhelmed.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Anna

Great reception staff

The lady with brown hair and lovely oriental accent at the reception desk made our stay very comfortable. We loved her friendly attitude and readiness to help any time. We also appreciated that our room was ready upon arrival in earlier hours.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2024

Michael

Very good generally. Restaurant has limited menu. Close to station. Good place via trams to explore Bordeaux. Facilities very good. Would come again.

Leisure Partner

4/10

Poor

02 Apr 2024

Kress

Dark inside and lack of lighting in the room.

Breakfast is not replenished. Most food items empty.
Came for breakfast at different times and same thing.

Close to the train station and far from all the attractions.

Not safe to walk around.

.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2024

Richard

We had a relaxing and convenient quick stay. There was a train strike so we needed to drive, and parking at the hotel was right there! Staff was friendly and all spoke English. Highly recommended b

Partner

10/10

Exceptional

04 Nov 2023

Verified traveler

Great night

Everything is good, there was umbrella provided during the raining season. Buffet breakfast was great too.

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

John

Relaxing and enjoyable

Good spot close to transport and the city centre as well as the train station. Helpful reception staff who were able to help me with questions or concerns meant it was an enjoyable experience to stay. Both comfortable and relaxing.

Self

10/10

Exceptional

31 Oct 2023

Verified traveler

Well located

This hotel is close to the train station but not enough so that the noise can be a problem. There is a team stop more or less in front which will take you within 10-15 minutes to Place de la Bourse. Being in the older part of town not far from the train station, I felt uneasy at times in the evening. There was no noise in the room, it had a sofa and essentials for morning coffee. I did not try the breakfast because it was too expensive (I felt 18,50€ was a bit much). There aren’t cafés close by so you will have to get some downtown, at the train station or grab croissants and eat in your room. A beautiful city and this location is great to explore from. The entrance is welcoming with lots of space to relax. Check in was good. I would recommend and stay here again.

Self

8/10

Excellent

16 Oct 2023

Jeff

Close to the train station and right on the tram line.

Leisure Friends

4/10

Poor

22 Aug 2023

Mauricio

The area around the hotel was inconvenient to get to the downtown. The area around the train station did not feel safe to me.

Leisure Family

10/10

Exceptional

16 Aug 2023

IAN

good location

8/10

Excellent

06 Aug 2023

Timothy

Conviently close to the train station. Room comfortable.

Partner

10/10

Exceptional

16 Jun 2023

Craig

We loved this hotel. Great proximity to train station and also walkable to old town. We had amazing patio and breakfast was perfect each morning.

Leisure Family

10/10

Exceptional

24 May 2023

Terri

We enjoyed having our own terrace. The room was spacious and we enjoyed the in room refrigerator and coffee. We did not eat at the restaurant on-site. The staff was friendly and helpful. They arranged for a taxi to the airport for an early flight ($70 taxi fare). There is a supermarket around the corner for snacks, wine, etc to enjoy on your terrace. The train station is an easy 6 minute walk. There is a tram that stops in front of the hotel. We bought a 24 hour pass for $5 each. The shopping area is fun here. We did our own day trip to St Emillion which was fun. We would recommend this hotel.

Leisure Family

8/10

Excellent

20 Nov 2022

Qiang

They did not clean our room for one day.

Leisure Family

8/10

Excellent

09 Oct 2022

Calvin

We had a great check in and comfortable room. We mainly were inconvenienced with no internet from 10pm- morning.
Besides that . Happy and easy to catch the tram to downtown in front of the hotel👍

Leisure Family

10/10

Exceptional

02 Sep 2022

Tanjal

Very comfortable hotel with helpful staff. Located 5 min walk to the train station and number 1 bus stop to the airport.

Partner

10/10

Exceptional

25 Aug 2022

Shane

Exceptional customer service.

The staff at the hotel were extremely helpful in providing us with information about places to see in Bordeaux and how to get there most efficiently. This greatly enhanced our relatively short visit to the city at the end of our holiday. The accommodation itself was also very comfortable.

Friends_and_family Family

10/10

Exceptional

28 Jul 2022

David

Very friendly and helpful staff made for an enjoyable stay at this clean and comfortable hotel.

Leisure Partner

10/10

Exceptional

03 Jul 2022

ARNAUD

Safe place and easy tram access

Leisure Family

10/10

Exceptional

25 Jun 2022

chris

It is close to train station. Great breakfasts. Friendly and accommodating staff. We would stay here anytime.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2022

Kristi

The staff was wonderful and helpful at all times. The hotel was bmvry nice. The eggs and sausages on the breakfast buffet were not good at all though.

Leisure Self

8/10

Excellent

15 Jun 2022

Donald

Handy to the station

If like me you arrive by train this hotel is easy to walk to. If you don’t have the energy to walk into the city centre there is a tram station 100m away that will take you there.
A comfortable and reasonably spacious room but for no apparent reason the toilet was in a separate room right next to the bathroom. Not only did it make the toilet a small space but a spring loaded door meant it shut you in once in there.

Self

10/10

Exceptional

08 May 2022

Edith

Great location and loved the bar at the lobby

Leisure Family

8/10

Excellent

19 Apr 2022

Mark

Beautiful Bordeaux

Very enjoyable stay good location, walking distance from city centre and train and bus services, tram also stops close by.

Partner

8/10

Excellent

14 Apr 2022

miguel a.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2018

francisco m.

overall satisfied with the stay the stall at check was very helpful and accomidating

vary happy with the staff at check very knowledgeable of the town, big room with a big bathtub, WiFi worked, breakfast was very good with a big selection of a buffet boiled eggs, cold cuts cheese, croissants, baguettes, juices coffee fruits cereal, close to the city center walking distance and the tram stop is just outside the door if you prefer to walk

10/10

Exceptional

13 Mar 2026

Anthony

RAS

8/10

Excellent

12 Mar 2026

Caroline

Chambre propre et spacieuse, petit déjeuner buffet trop cher pour la prestation proposée

Partner

10/10