Name: Rey Carlos
Address: Tirajana, 14, Playa Del Ingles, 35100, ES

2/10

Poor

21 Jun 2026

Lee

The room was advertised with air conditioning. But it turns out that the air conditioning was just a ceiling fan with one speed!
But the worst part was, we were unable to use the bathroom on the 2nd evening, because the sewage from the room above, leaked through the bathroom ceiling! Covering the toilet, sink and shower enclosure with foul waste water, and human sewage, making the bathroom unusable and unsafe. The whole apartment ended up smelling foul. Including the bedrooms, making it unsafe to sleep and unhealthy.
We were unable to sleep due to the noise of the sewage water pouring through the bathroom ceiling. We had to wait until the morning to raise the issue.
To add insult to injuring, the fire alarms went off at 3:30am. We have no idea why. Perhaps the sewage water was triggering the hotel alarms.
We were not offered any form of refund or compensation at all. Just a simple verbal apology.

Partner

6/10

Pleasant

14 May 2026

Niall

Good location, especially for the main day of Pride. However, it is very run down, shabby and pretty grim overall.
Reception is also highly uncommunicative - I tried to call multiple times before my stay to confirm checking in arrangements - apparently you can’t check in after 9:30pm but no details were given on what to do if you do. Not only did they not answer any call, but they also ignored multiple messages via the app too. Laziness!
Would recommend you stay anywhere else - there’s no shortage of options in the area.

Partner

2/10

Poor

12 May 2026

Stephanie

We were given a twin room even thoughwe booked a double. We were told that was what they provided as a double room. Room looked nothing like the photos or any of the rooms we stayed in on the previous 2 years we visited. Furniture was older than me and looked like it was from the 80’s

We were wristbanded and told we could t have any friends over even though we booked it as it had a kitchen and balcony and have had friend over for dinner on previous visits. Breakfast is now included but honestly isn’t worth it…

We won’t be back after this experience

Partner

2/10

Poor

29 Mar 2026

Mirza Yasir Umer

The reception staff were unhelpful and came across as unfriendly during my stay. The property itself is quite run down and not well maintained. Upon check-in, basic amenities such as shower gel and handwash were not provided, and requests for them were refused.Additionally, there was no water supply in the shower or toilet for an entire day, which was extremely inconvenient. The windows in the room were also faulty and would not close properly.
Overall, the experience was disappointing and fell well below expectations.

Friends

8/10

Excellent

21 Mar 2026

JONATHAN

Always choose superior rooms , they are so much better

8/10

Excellent

21 Feb 2026

Roland

Breakfast was really good

Friends_and_family Friends

8/10

Excellent

11 Feb 2026

Daniel

Friendly staff nice big rooms and good shower

Self

2/10

Poor

11 Feb 2026

Ute

Bed sheets were never changed. Got clean towel twice in 18 days. Custodian never worked down and surfaces in the room. Breakfast was terrible, cold food, hard rolls and beans for every meal. 90 percent of guests are German, went serve British breakfast? I've staying at Rey Carlos for seven years, never had a complaint, but this year was terrible. Also, do not stay on the this floor, you won't be able to sleep until after midnight when Cita shuts down. All in all not a good experience.

Leisure Self

8/10

Excellent

09 Feb 2026

Kiefer

The room is as clean and tidy.

Self

6/10

Pleasant

04 Feb 2026

Lars-Ake

The room was not even near the standard of the pictures that were shown in the app when you click on the specific room type and the images are shown for that specific type of room and they play a big part in the facts you base your decision on which room type you are booking. So I would suggest that you make sure that you are matching the correct images with the correct hotel room in your app. I was very disappointed and would not have made a booking for a room of this state or run down type

Friends_and_family Friends

8/10

Excellent

18 Jan 2026

Helen

Our stay had breakfast included, i find the earlier you go for breakfast, the better, only on 1 occasion we made it early and there was veriety and it was warm/hot.
The hotel itself amd staff were clean and plesant. There was a terrible smell of sewage in the lift always and in our bathroom for a couple days. The pool is large and everything you need is within walking distance. I did not see any children at the time of our stay. I would stay again

Leisure Partner

4/10

Poor

04 Jan 2026

John

Hotel is very dated. Broken window in room. Glass still on floor. Sachets of shower gel not enough. Noisy neighbours. Breakfast very limited. Refurbished room not very modern.

Partner

8/10

Excellent

17 Dec 2025

Awais

It was lovely apartment and it easy access to the beach and I will definitely come back again in future.

Self

4/10

Poor

07 Dec 2025

Vianney

Very basic and old hotel for high price

8/10

Excellent

26 Nov 2025

tsetsa

Was a noisy night time

Leisure Self

2/10

Poor

10 Nov 2025

Pedro

The worst hotel I have probably stayed at. Manuel the receptionist is rude and most non- attentive I’ve ever experienced . Check in slowest on earth. Asked for a second key as we were 2 friends sharing a room, not possible and not their problem … Asked for a second bath towel one of the days as the cleaners one left one, it was like asking for a leg or an arm.
Last day Was told that last could have a shower as our room was not available for late check out . When asked Was handed in a towel to go and shower nowhere cos nowhere was available.. errmm and with the attitude “not my problem”. Awful awful service. Shower Water flow between cold and mega hot, difficult to shower; bathroom door didn’t close properly and the facilities haven’t had an update since it open properly in the 70’s. Stay away!

Leisure Friends

4/10

Poor

27 Oct 2025

Christopher

Extremely dated, very uncomfortable beds, ceiling fan made a grinding noise, air con didn’t work, the room was noisy as it’s right next to Cita centre, and very inconsistent wifi. But worse was the shower, which varied between scorching and freezing in an exact regular pattern, so I had to time the window of a second or two when it was usable, and dance in and out of the water flow. And at check in, they made me produce some form of receipt which showed both name and the hotel; this doesn’t happen at any other hotel, why here?

I’d not recommend this place to anyone

Leisure Self

2/10

Poor

20 Oct 2025

Eliran

Would not recommend!
They cancelled my reservation so they can charge me more and give a different room from what i book in advance.
The ine i got was old furniture, and pretty creepy.
Staff was horrible.
Was out in 3 days instead of 13.

8/10

Excellent

20 Oct 2025

Charlotte

Nice stay, rooms need updating

Leisure Partner

10/10

Exceptional

18 Oct 2025

Gholamreza

Very good location to everything and very worth for money ..

Leisure Self

8/10

Excellent

01 Oct 2025

Peter

Well worth the money

Cleaned everyday in a good location easy to check in

Partner

10/10

Exceptional

09 Sep 2025

Verified traveler

Another great stay

Was a nice stay missed Pepe who was on holiday.Joelle was very nice on reception as he always helps me to get on WiFi.But one receptionist never looked happy others very good.I always stay at this hotel when in Gran Canaria one person won't put me off staying there again and again.

Self

6/10

Pleasant

04 Aug 2025

Chris

Solo

Need new mattresses

8/10

Excellent

10 Jul 2025

David

Very hospitable staff who go the extra mile - had an issue with aircon and a maintenance guy came over as soon as possible. They then provided me with a temporary unit as the system took a while to regulate the room temp. Breakfast was very impressive too and my request for a quiet room was granted. I like superior rooms as it was more like an apartment so could cook there too if I wanted to and the hotel was very centrally located. Please thank your lovely staff

Leisure Self

10/10

Exceptional

19 Jun 2025

Verified traveler

Pretty standard

Been a few times so nothing new. Was pleasant. Does the job. Will prob be back

Self

10/10

Exceptional

22 May 2025

Marina-Monica

The best hotel!

Leisure Friends

8/10

Excellent

08 Apr 2025

Ryan

The hotel is in a great location and has a lovely pool area which is in the direct sun for most of the day.
I stayed in an ‘updated’ apartment which had a balcony overlooking the pool at the front of the hotel. The apartment was very large and offered most things I needed - a few extra touches were needed like washing up sponges and liquid and better shower gels etc. but otherwise the apartment was comfortable. I’ve downside is the noise from guests in the hallway/stairs and sofa area on the top of the stairs. The bedroom is directly next to this hallway and has single glazed slated windows it feels like the people are in the bedroom with you.
This results in very early wake up’s with guests returning late from the bars/clubs and others dragging their cases early in the morning and chatting loudly.
Buffet breakfast is offer at €10 per person and dinner is also a buffet at €16 per person. I did not try these options but they seemed good value for money

Leisure Self

8/10

Excellent

27 Mar 2025

Mick

Paid for a superior renovated room which was fine except for the beds which were old and very uncomfortable. Food very good, lovely pool not too busy and great staff. Would stay again if they replaced the bed when renovating the rooms.

Leisure Partner

10/10

Exceptional

25 Mar 2025

Przemyslaw

Great stay , lovely place.

Perfect location - close to the dunes and restaurants, shops. Beautiful pool and well-kept area around. Nice and comfortable renovated room. Beautiful view from the balcony.

Partner

2/10

Poor

20 Mar 2025

Verified traveler

Worst beds ever. Why is there even a living room? Get better and bigger beds and use the extra space.

Worst lighting ever, very dim. They could use eco bulbs with better lighting. Very shabby hotel.

Self

8/10

Excellent

19 Mar 2025

Graeme

Great Location

Great Location, close to bus stop and lots of bars and restaurant. Hotel was clean, however room was only cleaned 1 day out our 3 night. Not sure if this is normal. 2 beds were joined up, but all i felt was springs! Suggest upgrading to the new renovated rooms. Very spacious and felt new . Pool are was great with enough sunbeds. Would stay here again.

Partner

10/10

Exceptional

14 Mar 2025

Owen

Great value

2/10

Poor

13 Mar 2025

Verified traveler

Avoid

I wouldn’t recommend unless you’re on a very tight budget.

Even the ‘refreshed’ rooms are tired and old.

Mine stank of cigarettes. Was only ‘cleaned’ twice during my stay, and even then dirty towels were left lying in the bathroom (not even mine - ones they had used to wipe the floor!!).

Self

4/10

Poor

10 Mar 2025

Giuseppe

Avoid this place!

On check in, desk staff do not speak any foreign language ( surprising for a destination that attracts English, French, German, . . . speaking guests year round.

Rooms in terrible condition!
- NO closets/dressers in bedroom, walls and ceiling deterioration plastered over
(no finish paint)
- Bathroom had terrible, constant odour of sewer gasses ( suspect incorrect /faulty plumbing). Maintenance/housekeeping staff would pour deodorizing compound down drains every day, which would last till we turned water on to wash or shower, or flushed toilet, then stench would come return. When we requested a re-location, we were informed that no other rooms available, and they would continue to deodorize drains to remedy.

Kitchen appliances in terrible shape. Sink cracked, cooktop and counter damaged, fridge shelves missing, freezer door missing. Very limited utensils. Had to ask for knives, salad bowl and colander, soup bowls, dish cloths, cooking pot, frying pan.

Decent food in restaurant buffet, but no variety (same food at every meal.

Partner

8/10

Excellent

07 Mar 2025

Jordan

My experience at Rey Carlo has been a bit wild but the staff are faultless really nice and kind they go above and beyond to help with anything it's a lovely resort

Self

6/10

Pleasant

23 Feb 2025

Jonathan

Several light bulbs and light shades were missing and the shower didn’t really work. To resolve this I purchased light bulbs from the supermarket and attempted to clean the shower head; when that didn’t work I obtained a new shower head from a shop opposite the hotel for €3.50 which totally solved the issue.
Small details but it did impact the quality of my stay!

Leisure Self

10/10

Exceptional

05 Feb 2025

Ute

I had a room that was not remodeled yet. It was very clean, cleaning service came every day except Sunday. Front desk staff was super nice and helpful. The hotel is close to Cita Shopping Center and about ten minutes from the beach. The pool area and bar were very nice. Just wish the bar was open, there also is a stage but no entertainment.

Leisure Self

10/10

Exceptional

10 Jan 2025

Alan

Great value for money!

Huge flat to myself with a nice balcony, so great value for money. The cleaning was ok. Only twin beds, I would have preferred a double bed, but they seem to do things that way there. Nice wooden furniture everywhere. Some very friendly clerks (Alvaro was amazing!), some less interested. The pool was great outside too. The WiFi though was awful but I guess it must be hard in such a large place. But super happy in the end.

Self

4/10

Poor

02 Jan 2025

RICARDO

Very old and overpriced hotel. Maybe worth 3 stars. Location is not bad but far from the beach.

6/10

Pleasant

29 Dec 2024

Amanda

We liked the quirkiness of the castle theme. A little tired in the economy rooms but reflected in the price. Room was cleaned daily and all the staff were pleasant. My only problem was, as a non smoker, I noticed there were none ‘no smoking’ signs anywhere. We could constantly smell cigarettes in the room and the guests next door were constantly smoking weed on the balcony next to ours. Otherwise a pleasant stay

Leisure Partner

2/10

Poor

08 Dec 2024

Verified traveler

Rude unhelpful restaurant staff

Didn't cater for dietry restrictions and no allergy labelling.

When we asked a simple question about if there would be some pan con tomate like they had the prvoious morning the restaurant manger became aggressive and started shouting.

Partner

8/10

Excellent

28 Nov 2024

Mick

An old hotel slowly being modernised. Ideal place for local amenities and close to the beach. Food was acceptable and always hot. Great swimming pool. Standard rooms are dated so pay the extra for the premium room.

Leisure Partner

2/10

Poor

19 Nov 2024

Douglas S.

Tired

This is a VERY tired hotel which explains why it was one of the few with vacancies. The hallways are grim with carpets that appear dirty, unfinished work, cats eating. You get the picture. I’m guessing that its prime location, which is superb, makes this site ripe for development. I was lucky enough, I think, to get one of the renovated rooms. Spacious but redone with cheap ikea furniture. The best thing was the bed which appeared brand new. The bedspread was stained as was the couch. Merge equipment in the kitchen; no towels or dishwashing soap. The packets of shampoo and shower gel were also meagre and if poor quality.

Self

10/10

Exceptional

07 Nov 2024

Magdalena

Lovely area

It was really good location, next to the bus stops where you could go and travel to different cities or even airport. Around 10 min walk from beautiful dunes. Some shops around, lots of restaurants. Pool was very clean. Lovely staff.

Friends_and_family Friends

8/10

Excellent

02 Nov 2024

Garrett

Good budjet hotel

Leisure Self

2/10

Poor

20 Sep 2024

abdel mounaim

Not good

10/10

Exceptional

31 Jul 2024

ahmet

Awesome...

Amazing...

Partner

4/10

Poor

22 Jul 2024

Manish

It’s was good , you can’t get so much from that price. It’s in very good locations

Friends_and_family Family

2/10

Poor

24 May 2024

Roderick

The quality of the food was very poor and reheated food for days staff fruendly and helpful breakfast was good however evening meals were terrible. Room very dated bed poorly repaired

Leisure Friends

4/10

Poor

13 May 2024

Christopher

Not great

Not a great stay! Returned to room to find 2 strangers leaving through our door. Challenged them as they ran away, no assistance from reception who said we have to call police. Also had no water for one morning due to a technical failure in the hotel.

Partner

6/10

Pleasant

07 May 2024

Simon

We were only here for 3 nights, it was just a place to shower & sleep

Leisure Partner

8/10

Excellent

02 May 2024

Mick

In the process of being renovated so suspect the price will increase when complete but good value budget hotel

Leisure Partner

4/10

Poor

06 Apr 2024

emma

We checked in for 2 nights and sadly were very disappointed. The hotel is dated and in need of a total refurb. When we got to our apartment (a refurbished one) we found that the toilet was blocked and over spilling when flushed. We got in the shower and had an electric shock! And finally the air conditioning didn't work. We reported all of this to reception on the first night and nobody came to fix anything. We then went to reception the next day to report it all again. Pepe (the man on reception sorted a maintenance man out). He came to repair the blocked toilet and to top everything else off finished his work and left the apartment door open!!! We discovered this on our return from the pool a few hours later!
We complained again that this was unacceptable. We were told there is no air conditioning until the summer!!
There is obviously residential apartments here as there was also a dog barking/howling!!!
We will never stay here again and if you are thinking of booking, don't bother. It may be cheap but you are better spending a little bit more. Very disappointed. 😔😔
We asked the hotel for a refund but their terms and conditions would not allow it, despite all of our issues. Thankfully Expedia gave us a voucher towards another booking with them.

Leisure Partner

2/10

Poor

31 Mar 2024

Stuart

Be warned - Dated and in need of renovation

Ariived at 12noon to be told check in wasnt until 3pm, we left our bags and went back as instructed.

The room we were given hadn't been cleaned had dirty beds, vapes and cigarette buts all over and rubish still in place. We had to ask for the room to be cleaned. Staff were very apologetic.

But be aware room 403 was incredibly dated, 1970s style, no plugs in bedroom and very few in the main room. Fridge was broken. Beds are very very old and used , and the springs were very close to the top, bed slats were very squaky and broken in places.

To top it off in the room next to is 404 they had a dog, who the hell brings a dog to a hotel. It barked all day and night, we only stayed 2 nights other wise we would have checked out straight away.

Bathroom had been refurbished to be fair.

Staff were helpful and the pool was nice and heated .

Breakfast is very basic but edible, we didnt try evening meal , but it didnt look very nice

All in all i would warn you against staying here . But if you do be warned its very basic and is like stepping back to the 70s .

Friends_and_family Family

8/10

Excellent

23 Mar 2024

Julie

We stayed in one of the older rooms due to hotel availability and prices during the busy carnival season. The room was very dated, oppressive and lacked certain facilities to cook and there was only one socket in the kitchenette. Some might say the room was very retro but it wasn't our thing.

However(!), Ray Carlos did exceed our expectations in many ways. The staff were nice, the pool and pool bar fantastic and the location was great for the beach, shopping etc. We would stay again but in one of their more recently upgraded rooms.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Tuomo

Nice plase

Leisure Partner

10/10

Exceptional

10 Mar 2024

Alexander

Walking to the Dunes was hard work since it’s quite a distance to the ocean , but worthwhile since there are many cats that needed food and water along the way to make ea trip worthwhile and necessary.

Leisure Friends

10/10

Exceptional

20 Feb 2024

Anastasiya

Very stylish hotel. It is not like other hotels. It has a twist. Large rooms, balcony, kitchen. Everything is clean. Friendly staff.

Leisure Family

6/10

Pleasant

31 Jan 2024

Michael

right the first room I was offered was not acceptable , It was very tired and tatty and out of date , the new room was lovely a lot more modern and up to date which I liked . the hallway that connects the hotel rooms is dreadfully old and tatty ,and desperately needs new carpets and curtains and painting . The staff are really nice and friendly and listen to what you say , Breakfast buffet nice with good selection , Maria is lovely who runs it .

Leisure Self

6/10

Pleasant

31 Jan 2024

JONATHAN

Very disappointed with kitchen utensils, Also no toaster or kettle , otherwise very comfortable

Leisure Partner

10/10

Exceptional

25 Jan 2024

Sachin

It was a great stay for the price they charge. Decent stay, smiling staff and great breakfast. Next to Cita and in centre of everything

Partner

4/10

Poor

30 Dec 2023

Jonathan

Very very dated room , awful beds , shower in bath tub , kitchen dirty.
Pool by a very noisy road.
Not a great breakfast choice ( but ok for the money)
Good location if you want to go out in the cita centre ... that's about it !

Leisure Partner

8/10

Excellent

24 Nov 2023

Samuel

Was nice a bit dated but did the job. But would come back again

Leisure Self

10/10

Exceptional

16 Oct 2023

WILLIAM

Great Stay!

Great place. Friendly and professional staff, always ready to help and give advice. Communication was excellent.

The only setback is that the room had no AC.

Business

6/10

Pleasant

13 Oct 2023

Paul

The Ray Carlos is an older hotel…I guess built in the 70’s. In places it’s showing it’s age. We had issues with the air conditioning, it was set to 22’c we couldn’t change the setting. It also stopped working twice. However it was resolved fairly quickly. Also the power in the room went off once. I had an updated room with an upgraded bath room which was nice. There was renovation work being carried out on my floor which was noisy during the daytime. My friend had an older room the bathroom wasn’t great. He asked to be moved because of drain smells.
The pool area was nice…looks like it’s been updated, plenty of sun-beds and parasols.
Overall the hotel was ok for the price.

10/10

Exceptional

07 Oct 2023

Jan

Everyone is super friendly and helpful. The hotel is clean. My room was super nice. And a reasonable price

Leisure Self

6/10

Pleasant

21 Sep 2023

Sonia

Many areas in the property were being refurbished so it was very noisy whilst the man were working.
The room was very basic on its utilities for cooking. No kettle. No air conditioning. However they did provide a free standing air conditioning unit but it need to be next to the balcony door for venting.
Staff very friendly and helpful.

10/10

Exceptional

11 May 2023

Terence Roy

Wonderful time there pool is lovely and food should definitely stay there again

10/10

Exceptional

04 Apr 2023

David

No uk channels except news

Few days spent was quality left alone which was perfect hotel clean

4/10

Poor

03 Apr 2023

Verified traveler

Disappointing Stay

I booked this hotel for a 1 week stay, and was very disappointed. It needs updating, and has very old furniture, bed and curtains. The walls, doors and floor, were damaged and all wooden furniture and doors were very dark. My room wasn’t cleaned for 2 days until I spoke to the manager. Even though they cleaned on the third day, it was not very good service, so I complained and they cleaned again Still not good. Just appalling service. Air conditioner did not work, and in a hot country it should. I was told that they only use the air conditioner in the summer! (The outside temperature during my stay was 37°C!) The room safe also didn’t work. Breakfast was good, also the service. Dinner was ok, but needs a bit more variety. Overall I would not recommend this hotel for anyone! The only good thing is that the hotel is in a great location in the town.

Self

4/10

Poor

05 Mar 2023

Ute

The property advertises two bars, they have one, the pool bar, which is open very limited hours. After a couple of days I was left one small hand towel, when I asked about it was told one person, one towel. The lights in the stairwell did not work. Water from the apartment above mine was dripping into the bathroom. Rey Carlos used to be a great place to stay, I will not be booking there again. The location is great, close to the beach (10 minute walk). The receptionist told me he didn't have time for my complaints, he had work to do. WiFi is intermittent at best.

Leisure Self

10/10

Exceptional

24 Jan 2023

David

Value for money

Great location very clean and very good breakfast, maybe slighted dated but great value

Partner

8/10

Excellent

10 May 2022

Henry George

Staff were all very pleasant and helpful. Renovations are ongoing at present but do not interfere with those on holiday

Leisure Self

8/10

Excellent

07 Feb 2022

Ian

Ok but basic

Lovely hotel but very dated, Air condition did not work in our room.

Partner

8/10

Excellent

26 Nov 2021

yves

Very large rooms but hotel needs a renovation. very outdated...

Self

2/10

Poor

12 Nov 2019

phil

There is nothing to like about the place, I wish I had never booked it.
Breakfast is passable, but evening meal is quite disgusting. Cheap un palatable food.

Leisure Self

8/10

Excellent

21 Sep 2019

Verified traveler

Fab location, staff are super relaxed and friendly and the local staff made a major attempt to talk to you, engage and chat everyday.
Location is ideal and value was good you get what you pay for so we broke down the cost of our accommodation part of the deal and it worked out at £25 for bed, breakfast and evening meal which is ridiculously cheap so be real about what you’re spending. Would you pay this cheap in the uk and still expect majorly high standards. I think not. The hotel still has to make a profit so we bared that in mind.
Lobby, reception and restaurant have had an update and are lovely but the rooms though spacious are in need of a lot of updating. Great size though and decent balconies so you can people watch.
Food in restaurant was good I would not recommend this hotel as all inclusive unless you just want to save money and not drink too much. The bar of an evening seemed to open at 9pm only and close at 10.30pm. We loved that as it kept the hotel quieter and more chilled
Poolbar is lots of fun and Mariana is absolutely a hoot, has a fun happy hour and she is warm, welcoming gem everyone loves her as she’s a real warm and friendly person who makes you smile. A real asset as were all the staff.

Leisure

6/10

Pleasant

22 Apr 2019

Verified traveler

Not a bad place to stay for a night or two. The swimming pool was a added bonus. The 10 euro deposit for the television remote is odd but bearing in mind my Spanish is terrible, I didn’t need to watch tv anyway. Older hotel but room had a small kitchen which would’ve been useful for a longer stay.

Leisure Self

2/10

Poor

12 Mar 2019

Verified traveler

This hotel needs a general refurbishment, and perhaps new management, but beyond the idea of a refresh, there are some basic needs that are NOT covered: Free wifi only at the lobby, else pay 20EUR a week, or 4EUR daily for wifi in your room. You need to deposit 10EUR for the TV remote. C'mon, it is 2019! I asked for an extra towel and was told they provide only one towel per guest. There is no heating, while winter temperatures can drop to 15 overnight. A blanket as the idea of comfort when it is 15 degrees? The mattresses lack basic padding, it was ultra hard like sleeping on a box-spring. There is mildew between the shower tiles. The bathtub was rusted.
Half board food: Food is fresh, plenty of salads and fruit, but they need a cook, not a chef, just a basic cook. Food was fresh but incredibly boring and insipid.
The restaurant personnel was fine, but they commented they need to check the guest registration card every night during dinner, because non-guests can come from the street and dine in the hotel per free. Really? Something is wrong when the workers are instructed on this idea. Isn't it easier to provide a guest bracelet, like most hotels do?

Leisure Self

4/10

Poor

10 Mar 2019

John

Dated rey

The room was big and clean,great sunny balcony,but it is so dated,probably just as it was built in the 80s,uneven plastered walls,dark carved pine furniture,wrought iron light fittings,really just very tired and dated.restaurant has been modernised and the breakfast was very good.wifi and safe and tv remote all extra

Partner

2/10

Poor

04 Feb 2019

Verified traveler

We had to leave a €10 deposit for the remote control (tacky) and €4 to use the internet (disgusting)
There was no air conditioning in the room.they only turn it on during summer (it was 30°).
Dated and needs total refurbishing.
The pool was nice and so was the lady working at the pool bar.

Business Partner

10/10

Exceptional

03 Feb 2019

Verified traveler

Safe clean Hotel

Great location close to CITA and entrance to Dunes. Safe, clean, friendly hotel

6/10

Pleasant

05 Dec 2016

Paul

The half board service was ok, but the food was terrible and it did not include beverages.
On the first night of our stay, our balcony door closed and we were both stuck on the balcony for over 3 and a half hours, we spent the whole time shouting for assistance and were eventually released at 6:30am, which was not a pleasant experience.

Partner

8/10

Excellent

12 Dec 2015

Douglas

Rey Carlos suits me!

Rey Carlos is in the mainly German area of PDI next to the Cita shopping centre. If you are English then do not expect to hear many English voices. However the staff all speak English and the food is nice and pretty International. It has a lovely pool area with a nice pool bar and all the rooms are suites, with a little kitchen area with a fridge, two rings, sink and crockery and cutlery, though there are no pots and pans for self catering.

10/10

Exceptional

25 Nov 2015

Mark

Great hotel rooms were lovely and the hotel is grand and excellent value

8/10

Excellent

11 May 2026

Daniel

Central hotel. Everything was great. Nice breakfast.

BUT This is in a German area. Everything is german first. Nothing wrong with that but keep in mind. If traveling with kids this is not the best area unless you dont plan to be in the area. For adults its fun. If you are into swinger clubs and other fun stuff.

Self

10/10

Exceptional

05 May 2026

Marcel

Super Frühstücksbuffet und freundliches Personal. Die Zimmer werden sauber gehalten.

Friends_and_family Family

8/10

Excellent

04 May 2026

Oskar

Sehr freundliches Personal, reichhaltiges Frühstücks-Buffet, zahlreiche Restaurants und Geschäfte in der Nähe

Self

6/10

Pleasant

06 Apr 2026

Håvard

Helt greit hotel. Sentralt.

10/10

Exceptional

05 Apr 2026

Rolf

Frokost ok, butikk i nærheten, Hotellet bar preg av slitasje og spesielt utrolig lytt mellom rommene

6/10

Pleasant

24 Mar 2026

emanuela

Personali bravo pulizie buone mangiare poche portate sotto la media

6/10

Pleasant

20 Mar 2026

Wolfgang

Superiorzimmer (renoviert, viel Platz, großer Balkon zum Pool) war ok.
SZ getrennt vom WZ mit Pantryküche (kein Wasserkocher aber Kühlschrank, Mikrowelle. Filterkaffeemaschine, ggf. nötiges Geschirr etc.).
Bad mit großer Dusche.
Frühstück nichts besonderes aber für 12€ lässt sich nicht mehr erwarten. Kaffeemaschine im Frühstücksraum überwiegend Instantprodukte. Am besten die drei oberen Kaffeesorten (Espresso, Largo oder American wählen, die frisch gebrüht werden).
Pool sehr einladend, freundliche Aufsicht, Gastronomieinsel im Pool.

Self

10/10

Exceptional

18 Mar 2026

TERESA

camera spaziosa con bel balconcino su piscina, personale disponibile e cordiale, colazione e cena a buffet ottima, ricca e varia, posizione strategica, vicina a quasi tutto, forse un poco datata la struttura ma in fase di miglioramento/aggiornamento. CONSIGLIATO
ottimo rapporto qualità/prezzo

Partner

10/10

Exceptional

13 Mar 2026

Britt-Marie

Nära stranden. Bra promenadavstånd

Friends_and_family Family

4/10

Poor

06 Mar 2026

FELIX

Hotel heruntergekommen, Frühstück i.O. auch Pool. Super Lage im Zentrum der Tirajana. Begründete Reklamationen werden abgetan und die Direktion verleugnet sich. Nicht für Ferien mit Kindern geeignet. Verkehre seit Jahren in diesem Hotel als Notlösung bevor meine andere Unterkunft parat ist.

Partner

8/10

Excellent

26 Feb 2026

Tom

Freundliches Personal, Zimmer schön gross, teilweise nicht ganz sauber und es müsste modernisiert werden. Preis / Leistung ist aber völlig okay, Lage sehr gut

Partner

6/10

Pleasant

15 Feb 2026

Aina

Bra, men dårlig renhold. Lite skift av håndklær/sengklær

Partner

8/10

Excellent

02 Feb 2026

MARIO

Ottima la colazione e il personale molto gentile, ho gradito la bella piscina, grazie

Self

8/10

Excellent

31 Jan 2026

John

Rent og pent, gode senger og hyggelig betjening!!

Self

4/10

Poor

30 Jan 2026

GIANLUCA

Le stanze davvero datate e vecchie. Ho dovuto chiedere una prolunga perché non avevo una spina vicino al letto, dato che utilizzo la CPAP per la respirazione notturna. Ho trovato sul pavimento patatine e un cerotto, e polvere, ma quest'ultima credo sia dovuta alla mobilia vecchia di legno poco pratica. La cucina davvero pessima, scarsa e poco curata. L'avanzo diventa l'ingrediente della cena del giorno dopo, che gira e rigira continuamente. La qualità del cibo è scarsa, come la pasta orribile. I condimenti, tutti monodose e monoporzione, finiscono sistematicamente e si rimane senza. Il microonde si è guastato dopo un paio di mattine ed è stato rimesso dopo 2 giorni. Delle 3 macchine del caffè, ne funzionano sempre 2 perché la terza si svuota. Frutta di bassa qualità; mi sarei aspettato almeno le banane canarie, visto che lì vengono prodotte, invece in quasi 2 settimane le avrò trovate sì e no 2 o 3 mattine. I dolci, per carità! Tutti assolutamente chimici, fatti da preparati come le creme. I prodotti per la colazione, come le brioche, sono stantie e tutte rigorosamente industriali, nulla di fatto fresco, insomma la cucina pecca in professionalita e capacita nel fare buona cucina, ho meglio va bene per i clienti nordici che poco se ne intendono di cucina, ma non e paragonabile a cucina internazionale, sono un cuoco professionista e se minpermetto di dire cio e perche ne ho le competenze.
Il personale di sala e pulizie tutte persone fantastiche, i responsabili no.

Business_and_leisure Partner